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《中国医院管理》第39卷第9期（总第458期）2019年9月医院评价Yiyuan pingjia 5所三级医院患者出院流程及护理满意度调查与分析*李禹慧①梁立波②霍洪波①张桥③摘要目的通过调查黑龙江省5所三级医院共975名住院患者的住院满意度，了解患者对出院流程及护理工作的满意度及其影响因素，以提高患者就医体验。
方法采用问卷调查的方法收集数据，数据分析方法为统计描述和多元线性回归分析。
结果住院患者对出院流程和对护理工作的总体满意度得分分别为（4.54±0.54）分和（4.71±0.45）分；患者是否首次住院是出院流程和对护理工作总体满意度的共同影响因素，其回归系数分别为-0.1564和-0.0656。
结论三级医院需进一步优化出院流程，加强对患者的护理健康宣教，同时做好双向转诊工作，以提高患者满意度。
关键词出院流程护理工作患者满意度多元线性回归中图分类号R197.323.2文献标志码B文章编号1001-5329（2019）09-0065-03Investigation and Analysis of Discharge Process and Nursing Work of Patients in5Tertiary Hospitals/LI Yu-hui，LIANG Li-bo，HUO Hong-bo，et al.//Chinese Hospital Management，2019，39（9）：65-67 Abstract Objective Through the investigation of975inpatients in5tertiary hospitals in Heilongjiang Province，the satis⁃faction of patients with discharge process，nursing work and its influencing factors were understood，to improve patients’medical experience.Methods Data were collected by questionnaire survey，and the data analysis method was statistical de⁃scription and multiple linear regression.Results The scores of discharging process and overall satisfaction with nursing work of inpatients were（4.54±0.54）and（4.71±0.45），respectively.Whether the patients were first hospitalized was the com⁃mon factor affecting the discharging process and overall satisfaction with nursing work.The regression coefficients wereβ= -0.1564andβ=-0.0656，respectively.Conclusion Tertiary hospitals need to further optimize the discharge process，strengthen health education for patients，and do a good job of“two-way referral”to improve patient satisfaction.Key words discharge process，nursing work，patient satisfaction，multiple linear regressionFirst-author’s address Harbin Medical University Cancer Hospital，Harbin，Heilongjiang，150081，China患者满意度是指患者在医院接受医疗服务的满意程度，也是患者对医疗服务的直接体验和亲身体会[1]。
