新职业英语1酒店英语--Unit 6[优质ppt]
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新职业英语1 Unit1-6 Reading A课文加翻译GoogleAnyone who has ever used the Internet has seen Google, and many people would just “google it”when they try to find information about something on the Internet.As the world’s most popular Internet search engin e, Google is one of the greatest examples of online successIt all began in January 1996 as a research project at Stanford University by Ph.D. student Larry Page.Trying to find a better way for web users to search for relevant pages, Page had an idea that this could be achieved by examining the relationships between web pages.He thought that web pages which had the most links to them from other web pages must be the most popular. The technique appeared to be successful.Page and his partner Sergey Brin set up their company on September 7, 1998 and registered the the following week.The search engine quickly grew in popularity and in 2000 Google began to sell advertising on their website.After a few years of growth fueled by eager investors, Google went public. Many Google employees became instant millionaires.Google has recently acquired which is the Internet’s largest videosharing website and continues to add new featuresevery day including tool bars, email, and advertising. Of course, with growth and success there also comes competition. Microsoft has recently tried to acquire Yahoo in order tocompete with Google in the Internet search engine area.Google has recently acquired YouTube.com which is the Internet’s largest vi deosharing website and continues to add new features every day including tool bars, email, and advertising. Of course,with growth and success there also comes competition. Microsoft has recently tried to acquire Yahoo in order to compete with Google in the Internet search engine area.Today, Google owns YouTube, Blogger and other hot websites and has become the leader in terms of ad-based revenue on the web. The brain child of two students has become a billion-dollar company and one of the best-known trademarks in the world. Google’s history serves as a perfect model and inspiration for Internet entrepreneurs todayUnit 1 Reading A 谷歌上过互联网的人都见过谷歌,许多人要在互联网上查找某方面的信息时,他们都会去“谷歌”一下。
Google An yonewho h as ev er us ed th e Int ernet hasseenGoogl e, an d man y peo ple w ouldjust“goog le it”wh en th ey tr y tofindinfor matio n abo ut so methi ng on theInter net.As t he wo rld’s most popu lar I ntern et se archengin e, Go ogleis on e ofthe g reate stex ample s ofonlin e suc cessIt a ll be gan i n Jan uary1996as aresea rch p rojec t atStanf ord U niver sityby Ph.D. s tuden t Lar ry Pa ge. Tryin g tofinda bet ter w ay fo r web user s tosearc h for rele vantpages, Pag e hadan i dea t hat t his c ouldbe ac hieve d byexami ningthe r elati onshi ps be tween webpages.He thou ght t hat w eb pa ges w hichhad t he mo st li nks t o the m fro m oth er we b pag es mu st be themostpopul ar. T he te chniq ue ap peare d tobe su ccess ful.Pageand h is pa rtner Serg ey Br in se t uptheir comp any o n Sep tembe r 7,1998and r egist eredthe g ooglthe f ollow ing w eek.Thesearc h eng ine q uickl y gre w inpopul arity andin 2000 Go oglebeganto s ell a dvert ising on t heirwebsi te. After a fe w yea rs of grow th fu eledby ea ger i nvest ors,Googl e wen t pub lic.ManyGoogl e emp loyee s bec ame i nstan t mil liona ires.Goog le ha s rec ently acqu iredYouTu be.co m whi ch is theInter net’s larg est v ideos harin g web siteand c ontin ues t o add newfeatu res every dayinclu dingtoolbars, emai l, an d adv ertis ing.Of co urse, with grow th an d suc cessthere also come s com petit ion.Micr osoft hasrecen tly t riedto ac quire Yaho o inorder to c ompet e wit h Goo gle i n theInte rnetsearc h eng ine a rea.G oogle hasrecen tly a cquir ed Yo uTube.com whic h isthe I ntern et’slarge st vi deosh aring webs ite a nd co ntinu es to addnew f eatur es ev ery d ay in cludi ng to ol ba rs, e mail, andadver tisin g. Of cour se, withgrowt h and succ ess t herealsocomes comp etiti on. M icros oft h as re centl y tri ed to acqu ire Y ahooin or der t o com petewithGoogl e inthe I ntern et se archengin e are a.To day,Googl e own s You Tube, Blog ger a nd ot her h ot we bsite s and hasbecom e thelead er in term s ofad-ba sed r evenu e onthe w eb. The b rainchild of t wo st udent s has beco me abilli on-do llarcompa ny an d one of t he be st-kn own t radem arksin th e wor ld. Googl e’s h istor y ser ves a s a p erfec t mod el an d ins pirat ion f or In terne t ent repre neurstoda yUni t 1 R eadin g A 谷歌上过互联网的人都见过谷歌,许多人要在互联网上查找某方面的信息时,他们都会去“谷歌”一下。
新职业英语1u n i t6 -CAL-FENGHAI.-(YICAI)-Company One1课文A 我们如何运输货物货物必须从产地运往消费者所在地。
目前有五种主要的货物运输方式,即:铁路、水路、公路、管道和航空运输。
每种运输方式都有其不同的运载工具。
铁路在整个货物运输中占据了重要的地位。
铁路运输的优势在于这种运输方式能满足不同的需求。
货物无论轻重均可通过铁路运输,速度亦可变化。
特殊货物可使用改装车厢运输。
冷藏车厢用来运输易腐货物,油罐车厢运输油品,其他各种原料可使用自卸车厢。
相对于其他运输方式,铁路运输的运费是比较优惠的。
水路运输工具为大宗货物提供了廉价的运输方式,相对于其重量而言,这些大宗货物的运输价值较低。
如果运输速度不是最主要考虑因素的话,人们特别愿意使用水路运输方式。
集装箱货轮常用于国家之间运输货物,特别设计的矿石货船用于运输矿石,而运输原油则使用油轮。
公路货车不太适合运输体积大、价值低的货物。
不过,它们能实现门到门的递送,因为连最偏僻的地方它们都能去,这样避免了反复的搬运和转运,而这也正是公路运输的一个优势。
人们使用罐车运输液体,用冷藏车运输易腐货物,而厢式货车则用来运输家具及昂贵的商品。
管道可远距离运输液体、气体或固液态混合体,可铺设于地上或水下。
与其他运输工具相比,用管道运输原油和天然气经济实惠,运输量大时尤其如此。
然而,管道建设及维护却需要大量的资金投入。
当其他考虑优先于高昂的航空运费时,则可选择航空货运。
例如,运输易腐货物、药品或机器备件时,速度是最重要的因素;而对于昂贵商品的运输,安全性则最为关键。
课文B 如何填写联邦快递国际航空货运单请用英文清晰打印或填写联邦快递国际航空货运单。
填写时,请用力书写。
1. 寄件人信息:填写您的详细地址、电话号码和联邦快递账号。
2. 收件人:为了确保投递无误,收件人信息必须完整清晰。
3. 货物信息:须具体详细。
逐一列明每件物品,并填写所运货品的销售价格或合理的市场价格。
新职业英语1unit6测试答案1. 1.the main subject or area of concentration of a student at college or university [单选题] *objectivemechanicmajor(正确答案)2. a skill or type of experience that you need for a particular job or activity [单选题] * qualifications(正确答案)Interviewapplicationstrength3. a document or file that is sent with an email message [单选题] *presencevagueattachment(正确答案)forward4. to press sth. or make it smaller so that it takes up less space [单选题] *compress(正确答案)indicateforwardpresence5. a timetable of things to be done [单选题] *jotschedule(正确答案)laptoptarget6. a small computer to be carried around easily [单选题] * jotidentifyscannerlaptop(正确答案)7. Could you _____my schedule for next week? [单选题] * writecheck(正确答案)havelook8. If you have to put the phone_______,do it gently.[单选题] *down(正确答案)upon9. I`d _______ to know more about ypur products. [单选题] * wouldcouldlike(正确答案)love10. Thank you_______ your advice. [单选题] *toinatfor(正确答案)11. First let me _______ you around the factory. [单选题] * lookmakeshow(正确答案)see12. Could you ________ it in my schedule first ? [单选题] * enter(正确答案)intoentrance13. How can I_____you ? [单选题] *help(正确答案)doformake14. We _______ up with a Japanese firm to develop photocopiers. [单选题] *ontoteamed(正确答案)up15. Have a ______ weekend! [单选题] *enjoyhappygood(正确答案)nice16. Will you please tell me how to ______phone calls to a foreign client? [单选题] * takemake(正确答案)call/17. Do you have any ( ) 工作经验 [填空题] *_________________________________(答案:work experience)18. On Monday you are to( ) 签 the contract with Arden Company at 9:30 am [填空题] * _________________________________(答案:sign)19. I majored in ( )商务English. [填空题] *_________________________________(答案:business)20. I’ll _____(做) that. [填空题] *_________________________________(答案:do)。
新职业英语基础篇unit61. 简介本文档是关于新职业英语基础篇中的第六单元的学习笔记。
本单元主要介绍了与商务会议相关的词汇和表达,帮助学习者提高在商务会议中的英语沟通能力。
2. 商务会议的组织和准备在商务会议之前,组织者需要进行一系列的准备工作,包括制定议程、邀请与会者和确定会议地点等。
在这个过程中,下面的英语表达将会非常有用:•Agenda: 议程•Invite: 邀请•Venue: 地点除了以上常用的词汇外,还有一些与会议相关的动词表达,例如:•Organize: 组织•Schedule: 安排•Confirm: 确认3. 商务会议的开始和结束商务会议往往以开场白开始,由主持人致辞,表示欢迎和介绍议程。
下面是一些常用的开场白表达:•Ladies and gentlemen, welcome to today’s meeting: 女士们、先生们,欢迎参加今天的会议。
•I’d like to start by welcoming our special guest:首先,我要欢迎我们的特别嘉宾。
商务会议结束时,主持人通常会总结会议内容并表示感谢。
以下是一些常用的结束语表达:•Thank you for your fruitful discussions: 感谢大家进行了富有成果的讨论。
•I’d like to thank everyone for their valuable contributions: 我要感谢大家的宝贵贡献。
4. 商务会议的讨论和决策在商务会议中,参与者往往需要表达观点、提出建议以及做出决策。
下面是一些常用的表达方式:•I’d like to add something to that point: 我想在这一点上补充一些内容。
•I suggest that we consider alternative solutions: 我建议我们考虑其他解决方案。
•Let’s take a vote on this proposal: 让我们就这个提议进行投票。
English for Careers 1Unit 6 TransportationUnit Focusbe characterized by lie in compare favorably with bulkyin relation to what matters the most advantageous delivery economical volume maintenance give way to the key to...Teaching proceduresThis unit is arranged for a time span of 8 hours, during which a time limit is suggested for each step. Though it’s always important to keep a time limit in mind for each activity, a teacher should never stick to a rigid time plan in teaching, but rather follow a more flexible time table when dealing with unexpected in-class occurrences and make necessary adjustments accordingly.Note that not every step suggested here is a must in teaching. A teacher can make whatever changes he thinks necessary.Hour 1:Course introduction 45 minutesWarming-upTask 1 10 minutes Objective: Ss can identify some world-famous express companies.Steps:• Ss read Warming-up Task 1.• Go through logos 1-4 with Ss.• Get Ss to match the logos with their company names.• Give the key.Key: A–4 B–1 C–3 D–2Task 2 10 minutes Objective: Ss can identify some typical shipping labels.Steps:• Ss read Warming-up Task 2.• Get Ss to do the task individually before they discuss their answers with others.• Ask some Ss to present their work.• Give the key.Suggested Answers:You should(Picture 1) isolate it elsewhere.(Picture 2) not stack it with other stuff.(Picture 3) not use hooks to lift it up.(Picture 4) place it with this side up.(Picture 5) handle with care.(Picture 6) keep it dry.New words in Reading A 15 minutes Objective: Ss can get familiar with the new words and expressions, etc..Steps:• Ss listen to the new words and expressions, etc.• Ss read the new words and expressions, etc.Notes: For a class with higher English proficiency, the teacher may follow the following steps:• Ss preview the new words and expressions.• Ss read the new words and expressions.• Ss dictate several important new words and expressions.Discussions before Reading A 10 minutes Objective: Ss can get familiar with the new words and expressions, etc..Steps:• Ss know something about Reading A.• Ss discuss the following two questions:1.How many modes of transport do you know? List five major modes of transportfor goods.2.Which transportation should be used when the goods are medicines?• Comment briefly on their work.Hours 2-3:Reading A 45 minutes Language points 35 minutes Paragraph 1be characterized by: to have the character or qualities ofe.g. Your work is characterized by lack of attention to details.Paragraph 2lie in: (of ideas, qualities, problems, etc.) to exist or be founde.g. The problem lies in deciding when to expand the business.compare favorably with: to be better in nature or quality in relation to anothere.g. She was pleased that her work compared favorably with her sister’s.Paragraph 3bulky: a. large and difficult to move or carrye.g. Bulky items will be collected separately.in relation to: connected with or compared with somethinge.g. Women’s earnings are still low in relation to men’s.what matters the most: what is the most importante.g. What matters the most is the way you look at your life.Paragraph 4advantageous: a. good or useful in a particular situatione.g. A free trade agreement would be advantageous to both countries.delivery: n. the act of taking goods, letters, etc. to a particular person or placee.g. Please pay for goods on delivery.Paragraph 5economical: a. not spending more money than necessarye.g. A small car is more economical to run.He was economical in all areas of his life.c.f. economic: a. of or relating to the production, development and management ofmaterial wealth, as of a country, household or business enterprise; of or relating to an economyvolume: n. the amount of something; the amount of space that an object takese.g. The volume of traffic on the roads has increased dramatically in recent years.The volume of the container measures 10,000 cubic meters.maintenance: n. the act of keeping something in good condition by checking or repairing it regularly; the act of making a state or situation continuee.g. The school pays a lot of money every year for heating and the maintenance of thebuildings.All countries are responsible for the maintenance of international peace. Paragraph 6give way to: to be replaced bye.g. Excitement gave way to fear as she stepped on the stage.spare part: a new part that one buys to replace an old or broken part of a machine, etc.the key to...: the vital, crucial element that makes one able to understand or achieve somethinge.g. Working well as a team is the key to success.Task 1 5 minutes Objective:Ss can find some specific information in the passage.Steps:• Ss do Task 1.• Ask Ss to work individually.• Check the answers.Suggested Answers:Task 2 5 minutes Objective:Ss can understand the passage.Steps:•Ss do Task 2.• Ask Ss to work individually.• Check the answers.Suggested Answers:1. E2. E3. A, E4. D5. A6. B7.B 7. A, CLanguage lab 45 minutes Task 1 5 minutes Objective:Ss know the spelling and meaning of the words and expressions from Reading A.Steps:• Ss read Task 1.• Allow Ss 5 minutes to do the task.• Check the answers.KeyKey: 1. F 2. H 3. E 4. C 5. D 6. A 7. J 8. B 9. I 10. G Task 2 10 minutesObjective:Ss can use the words and expressions from Reading A.Steps:• Ss do Task 2.• Ask Ss to work individually.• Check the answers.Answers1. namely2. delivery3. give way to4. transport5. volume6. lies in7. advantageous8. maintenance9. bulky 10. economicalTask 3 10 minutes Objective:Ss can express ideas in writing using the two models outlined for Task 3. Steps:• Read the models to Ss with an explanation if needed.• Ss work in pairs.• Check the answers.Key:Model 11. The cost of production is what we are thinking about right now.2. Lack of water is not what causes the problem.3. To accept the price is what he meant by saying “OK”.Model 21. Sally has to finish the task in one day, which is very difficult for her.2. John was late for the meeting again, which is very bad for a group leader.3. They grew up in that village, which is something they can never change.Task 4 10 minutes Objective: Ss can express ideas in the words or expressions in the brackets. Steps:• Ss do Task 4.• Ask Ss to work individually.• Check the answers.Key:1. For some people, happiness simply lies in health and love.2. To finish this report, we need more specific information instead of general descriptions.3. Her writing is characterized by simple words and clear ideas.4. Their products compare favora bly with others’ in both quality and price.5. Of all the five steps, the third one is optional.Task 5 10 minutes Objective:Ss can use the vocabulary in Reading A for translation.Steps:• Ss work individually or in pairs and translate the sentences.• Ask two Ss to write their translations on the board.• Comment briefly on their work with emphasis on the structures of their sentences. Key:1. This aircraft company began to deal with freight this year.2. My problems are almost nothing in comparison with yours.3. The door looks too wide in relation to its height.4. Another company has offered more advantageous terms than yours.5. The countryside gradually gave way to various buildings as the city grew.6. Our hotel provides free breakfast for every guest.7. The charge for the use of the public telephone is one yuan per time.8. The two parties agreed to sign the contract.Hours 4-5:Listening 45 minutes Task 1 5 minutes Objective:Ss can answer the questions.Script:W: Hello, Customer Service Department. How can I help you?M: Hello, I’m trying to find out if my order has been shipped.W: OK. Could I have your order number, please?M: Yes, it’s 9807.W: Thank you. Wait a minute. Yes, your order was shipped on the eighteenth.M: OK. Thanks.W: You’re welcome. Bye.M: Bye.Key: 1. 9807 2. On the eighteenthTask 2 10 minutes Objective:Ss can accurately write down the missing information.Script & Key:M: Could you deliver our goods by train?W: Why? According to our contract we should deliver them by truck.M: We hope we can receive the goods as soon as possible. It’s faster by train.W: Don’t worry. We’ll have no trouble meeting your delivery date. And if a customer requests a carrier other than truck, he must bear the additional charges.M: Well, in that case, we don’t insist on changing the mode of transport if you promise to deliver the goods on time.W: All right. Thank you.Task 3 10 minutes Objective: Ss can understand the conversation and choose the best answer.Script:W: Well, Mr. Blare, let’s come to the next point—delivery date. What’s your time limit?M: By the middle of March.W: I see. But I have to point out that our factories have a lot of orders in hand. The best we can do is the last week in March.M: You see, Mrs. Wilson, it’s essential for us to have it before the 25th. April is the selling season for this product in our market. If we miss the season, then we won’t make any profit.W: What about making March 19th the shipment date?M: Why the 19th?W: That’s the last ship scheduled to sail for your port in March, and your order can reach you before the 25th. But we’ll do our best to push it as early as possible. M: OK, let’s make it the 19th. We must insist absolutely on March 19th as the last possible date. But the earlier, the better.W: Fair enough.M: All right, then.Q1: What are the two speakers talking about?Q2: Why does the man have to have the products before April?Q3: When will the products probably be shipped?Key: 1. A 2. D 3. BTask 4 10 minutes Objective: Ss can accurately write down the missing information.Script:W: Morning, Mr. Murphy. This is Julia. I’m phoning to inform you that the ship carrying your imports reached Shenzhen Port this morning and has startedunloading in the afternoon.M: Ah, good news. Would you tell me when we can expect the goods to arrive at our warehouse?W: Yes, there are three containers in all. The trucks should arrive late Wednesday or early Thursday. It depends on traffic and weather. When will you acceptdeliveries?M: We can start unloading the trucks at as early as 8:00 a.m. and as late as 4:00 p.m. W: If our trucks arrive late in the afternoon on Friday, can you unload them on Saturday?M: I’m afraid not. You might have to wait till next Monday. Er… I’ll talk with our warehouse manager about this and come back to you tomorrow. What do you think?W: Fine. I’ll be expecting your call. Till then, bye.M: Bye.Key:1. this morning2. three3. late Wednesday4. warehouse managerTask 5 10 minutes Objective:Ss can find specific information from listening to a passage related to the theme.Script & Key:Getting your products to your customers on time, in good condition and at a reasonable cost, is very important. As for the means of shipping your products, that decision should be made on the basis of your business needs and budget.Four main means of transport are used internationally. Road transport is the most popular choice for shipping goods within a country. Prices are different according to whether the shipment is a full-truck load or a less-than-full-truck load. The railway is another important means of transport within a country, particularly where roads are in poor condition. Air transport is the most expensive choice. However, it has the advantages of speed, reduced insurance and storage costs. Water transport is used mainly for heavy goods. It is the slowest but least expensive mode of transport.Besides means of transport, you will also need to pay attention to product packaging and insurance. Packaging protects your goods from shipping damage. It is strongly recommended that you insure your products. Insurance protects you against financial loss when products are stolen, damaged, delayed or accidentally lost.Speaking 45 minutes Task 6 45 minutes Objective:Ss are able to practice posting letters and parcels with the usefulexpressions.Steps:• Ss read Task 6.• Ss work in pairs to practice posting letters and parcels.• Ss complete the chart.Key: (Omitted)Hours 6-7:Reading B 45 minutes New words 5 minutes Objective: Ss can get familiar with the new words and expressions, etc.Steps:• Ss listen to the new words and expressions, etc.• Ss read the new words and expressions, etc.Fast reading 20 minutes Objective:Ss can comprehend Reading B.Steps:• Ss read the passage.• Provide help if needed.Task 1 10 minutes Objective:Ss can decide whether the following statements are true or false according to the passage.Steps:• Ss read the passage.• Ss complete the task.• Ss compare their work with others.• Select Ss to present their work.Key: 1. T 2. F 3. F 4. F 5. TTask 2 10 minutes Objective:Ss can comprehend the information of the text.Steps:• Ss read the passage.• Ss complete the task.• Ss compare their work with others.• Select Ss to present their work.Writing 45 minutes Task 1 20 minutes Objective:Ss can get familiar with the style of letter of complaint.Steps:• Ss do the task individually.• Ss compare with each other’s answers.• Provide help if needed.• Present the answers.Key:Task 2 25 minutes Objective:Ss can get familiar with the style of letter of complaint.Steps:• Ss do the task individually.•Ss compare with each other’s answers.• Provide help if needed.• Present the answers.Key:Dear Sirs,I am writing to inform you that the shirt you sent me is in a wrong size.I ordered a shirt (order No. 890560) in size 39 from your company online three weeks ago. But yesterday when I got the shirt, I found it was in size 40. Obviously, the size doesn’t fit me at all.I’d be grateful if you could send me the right-sized shirt as soon as possible and refund my postage after I send the wrong-sized shirt back to your company.I really appreciate your help.Yours faithfullyLi HongHour 8:。
Unit 6 TransportationWarming-upTask 1 Match the following express company logos with their names. Objective: Ss can identify some world-famous express companies. Steps:1. Ss read warming-up task 1.2. Go through logos 1-4 with Ss.3. Get Ss to match the logos with their company names.4. Give the key.Background informationExpress Mail Service (EMS) (全球邮政特快专递业务) is an international express postal service offered by postal-administration members of the Universal Postal Union (UPU), a specialized agency of the UN, which created the EMS Cooperative in 1998 to promote the harmonization and development of postal services worldwide.United Parcel Service, Inc. (国际联合包裹运输公司), commonly referred to as UPS, is one of the world’s largest package delivery companies.FedEx Corporation (联邦国际快递) is a logistics services company based in the United States. Its current slogan is “The World on Time”.China Railway Express Co., Ltd. (中铁快运) is a logistics services company in China. Task 2Use one or two sentences to describe the meaning of the following shipping labels. Objective: Ss can identify some typical shipping labels.Steps:1. Ss read warming-up Task 22. Get Ss to do the task individually before they discuss their answers with others.3. Ask some Ss to present their work.4. Give the key.Study of Reading AObjectives:1.Grasp the main idea2.Master some language points3.Get to know the mode of transporting goods and their advantages and disadvantages Steps:1.Structure of Reading A----How Do We Transport Our Goods?Ask the students to talk about the title before reading the text. Ss can tell several way of transportation and then ask them to think about the advantages and disadvantages of each mode of transportation to help students understand the text. After that, ask Ss to skim the text with Task 1, next, ask several students to share their answers; finally, the Ts give some explanation to Ss.nguage PointsParagraph 1①be characterized by: to have the character or qualities ofe.g. This book is characterized by colorful pictures.Paragraph 2①lie in: (of ideas, qualities, problems, etc.) to exist or be founde.g. The problem lies in deciding when to expand the business.②compare favorably with: to be better in nature or quality in relation to anothere.g. Your spoken English compare favorably with your sister’s.Paragraph 3①in relation to: connected with or compared with something.e.g. Women’s earnings are still low in relation to men’s.②what matters the most: what is the most importante.g. What matters the most is the way you look at your life.Paragraph 4①advantage n.advantageous adj.②deliver v.delivery n. e.g. free deliveryParagraph 5①economic adj. of or relating to the production, development and management of material wealth, as of a country, household or business enterprise; of or relating to an economyc.f. economical adj. not spending more money than necessary②maintain v.maintenance n.Paragraph 6①give way to: to be replaced bye.g. Excitement gave way to fear as she stepped on the stage.②the key to…e.g. the key to successStudy of Reading BIn this section, at first, T should ask Ss to learn the new words and expressions by themselves as well as the text, and then T makes some supplement. Ask Ss to do the exercises after class and give them reference answer.Listening & SpeakingIn this section, there are six tasks in total. Ss are asked to listen twice for each task. After listening, Ts should check the answers before giving Ss the correct ones. While listening, Ts should give explanation to the key points and some difficult statements.Writing------Letter of ComplaintObjective: Master how to write a letter of complaint in a right formSteps:Ts teach Ss how to write a letter of complaint and give Ss some samples. Ask Ss to write a letter of complaint after class and ask them to hand in their homework. Requirements:A letter of complaint requests compensation for defective or damaged goods or for poor services. It usually consists of the following parts:1. Background: describing the situation;2. Problem: explaining cause and effect;3. Solution: stating exactly what you want to be done about the problem4. Warning: stating actions to take if the problem is not solved5. Closing: ending with a wish to solve the problem.Tip: For a letter of complaint to be effective, it should be short, clear, friendly and packed with necessary.Mini-projectThis project asks Ss to solve a problem, which is sending an urgent document to a teacher in London. It helps Ss develop problem-solving and research skills. Ss search online and select a suitable express service. They should compare different services and decide which offers the best value. In order to complete it successfully, Ss should use the knowledge and skills they’ve learned from other activities in the unit. The tips on Ss’books give some famous companies in the line. Ss can log on their websites and then make a decision. Steps:1. Grouping. Divide the class into groups.2. Defining the project. Go through the project with the class and clarify requirements.3. Timing & cooperation. Give Ss the deadline for completion and guidelines on working together. Ss discuss to decide who will log on which website and hen compare the services of different companies.4. Presentation. Ss present their evidence for completion. In this project, they need to give an oral presentation about the service they choose in class.Language LabThis section is about the exercises of the whole unit, ask Ss to do it after class first and then check their answers and give explanations to common errors they make.Self-study Room---- Attributive Clauses(定语从句)Ask Ss how much they know about attributive clauses first and then Ts give explanation and provide some exercises to help Ss understand attributive clauses and master how to use it.在英语复合名中充当定语的句子称作定语从名。