酒店英语前台

酒店前台英语对话1. 早上好/中午好/晚上好，先生/女士!Good morning/afternoon/everning,sir/madam!2. 请问您怎么称呼?May I have your name ,please?3. 您稍等一下。

Wait a moment,please.4. 先生/女士,您有预定吗?Sir/Madam,Do you have reservation?5. 请您让我看一下您的护照可以吗?May I have your passport?6. 您需要什么样的房间?What kinds of room would you like?7. 标准双人间还是大床?Standard twin bed room or standard king bed room?8. 大床的价格是850元/晚A king bed room is 850 Yuan per night.9. 请问您要住多久?How long will you be staying here?10. 您需要无烟房吗?Do you need non--smoking room?11. 请您填一下这张登记表好吗?Could you fill in this form,please?12. 请您签一下名，好吗?Could you sign your name,please?13. 谢谢，先生/女士。

Thank you,sir/madam.14. 请问您是用现金还是信用卡?How would you like to pay,in cash or by credit card?15. 您是否有贵重物品存放?Do you have any valuable deposit to keep here?16. 这是您的早餐券，早餐时间是在7：00-10：30，在2楼西餐厅。

This is your breakfast coupon,the breakfast time is 7：00AM to 10：30AM at the western restaurant on second floor17. 您从这里走/左转/右转。

酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。

以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。

酒店前厅部常用英语工作术语解释一、Front office（前厅部）答： 1、指设在酒店前厅销售酒店产品、组织接待工作、调度业务经营和为客人住店提供一系列综合性服务的部门。

2、前厅部的主要任务有两个：一是经营，二是管理。

3、前厅部的组织结构。

二、Front desk（前台或总服务台）答：1、酒店设置在大堂为客人提供登记、问讯、结账等服务的区域。

2、前台隶属于前厅部。

3、前台是酒店对客服务的窗口。

三、Room status（房间状态）答：1、一般房间状态分为：住房已清洁（OC）、住房未清洁（OD）、空房已清洁（VC）、空房未清洁（VD）、维修房（OOO）等。

2、清楚地了解房态，有利于为客服务和销售房间。

四、Room type（房间种类）答：1、常见的房间种类有：标准间（标单、标双）、豪华间、商务房（行政房）、套房（豪华套），相连房和公寓等。

2、不同种类的房间适于不同种类的客人。

五、Double room（双人间）答：1、指房间里设置一张双人床或两张单人床。

2、双人间的入住对酒店的影响（增加酒店总销售收入）。

六、Signal room（单人间）答：1、指有一张单人床或一张双人床的房间。

2、入住特点。

七、Suite（套房）答：1、指有客厅或休息厅和卧室连接在一起的房间。

2、套房的出租有利于提高平均房价，提高客房整体收入。

八、Adjoining room（相邻房）答：1、指相邻而不相通的房间。

2、适于安排相互熟识客人。

3、不宜安排敌对或不同种类的客人。

九、Reservation（房间预定）答：1、指酒店为有入住要求的客人所进行的预先安排。

2、预定的内容。

十、Confirmed reservation（确认订房）答：1、指酒店对客人的预订要求予以接受的答复。

2、确认的方式。

3、确认的内容。

十一、Amendment（更改预定）答：1、指对预定资料进行修正。

2、应注意的事项。

十二、Advanced deposit（预付订金）答：1、指客人在订房时所交纳的订金。

酒店前台&收银常用英语前台reception 或者front desk 收银casher大厅lobby 机场airport餐厅restaurant 房务部housekeeping超市supermarket 工程部engineer department 、无线网络wifi 密码password收据receipt 押金deposit毛巾towel 刮胡刀shaver烟灰缸ashtray 伞umbrella快递express 南航购票点southern China office 火车站trainstation 地铁metro station入住时：1、先生/小姐，您好，请问有什么可以帮到您?hello，sir，may I help you？房价是多少What is the room rate ？现在的房价是300元每晚Is 300 RMB per night2、请问您有预定么？Do you have a reservation？3、您需要单人房还是双人房？A single room or double room？您的退房时间是？when is your check out time4、我能看一下您的护照么？may I have your passport please5、请签一下您的名字Please sign your name here。

6、您的房卡this is your room card我们的早餐时间是七点半到九点半our breakfast time is during seven thirty to nine thirty7、您的房号是…..Y our room number is ….8、您需要提前预付300元人民币的押金Y ou should pay for a deposit of 300 RMB9、押金我们会在您退房的时候退还给您The deposit we will return to you when you check out退房时：1、可以把您的房卡给我们吗May I have your room card please。

什么是酒店前台作文英文回答：Hotel front desk is a department within a hotel that is responsible for welcoming and assisting guests. The front desk typically provides services such as checking in and out guests, providing information about the hotel and its amenities, handling reservations, and providing assistance with any issues that guests may have. The front desk is often the first point of contact for guests, and it plays a vital role in creating a positive experience for them.Hotel front desk staff typically have a friendly and professional demeanor, and they are knowledgeable about the hotel and its services. They are also able to communicate effectively with guests from all over the world. The front desk is typically staffed 24 hours a day, so that guests can always get assistance when they need it.In addition to the basic services listed above, thefront desk may also offer a variety of other services, such as:Concierge services, such as making dinner reservations or arranging tours.Valet parking.Luggage storage.Business services, such as photocopying and faxing.Gift shop.Currency exchange.The front desk is an important part of any hotel, and it plays a vital role in providing guests with a positive experience.中文回答：酒店前台是一个负责欢迎和协助客人的酒店部门。

一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。

正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。

例如：非正式英语正式英语What‘s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。

请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说―I don‘t know.‖回答―不知道‖是非常不礼貌的说法。

可以说―just a moment, please. I‘ll check that for you.‖ （请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说―Excuse me, Sir(Ms)‖, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。

但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

什么是酒店前台作文英文回答：A hotel front desk is the main reception area of a hotel, where guests can check in, check out, and receive assistance with a variety of services. The front desk is typically staffed by a team of receptionists who are responsible for greeting guests, answering questions, and providing information about the hotel and its amenities.In addition to check-in and check-out, the front desk can also assist guests with a variety of other tasks, such as:Making reservations for rooms, restaurants, and activities.Providing directions and maps.Arranging transportation to and from the hotel.Answering questions about the local area.Selling tickets for events and attractions.Providing concierge services.The front desk is an important part of any hotel, as it is the first point of contact for guests. A well-staffed and efficient front desk can help to create a positive impression of the hotel and make guests feel welcome.中文回答：酒店前台是酒店的主要接待区域，客人可以在此办理入住、退房，并获得各种服务的帮助。

前厅部常用英语English for Front Office Dept.1,Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2,Welcome to XXX Hotel 下午好!欢迎光临XXX酒店.3,How may I help you ?请问有什么可以帮到您?4,May I know your name ,please ?请问贵姓?5,Do you have a reservation with us?请问您预订了房间了吗? 6,I'll check our room availability 我来查一下是否有空房间. 7,Just a moment ,Please 请稍等8,I'm sorry. We have no record of a booking in your name.对不起,我们没有以您的名义预订的房间记录.9,We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间,单人间,花园套房及总统套房. 10,How long do you plan to stay?请问您预计住几天?11,May I see your passport ?我能看一下您的护照吗?12,Your room charge for one night is RMB***,sir/madam.先生/女士,您一晚的房费是***元13,The room charge is include two breakfast.房价包含两份早餐.14,please pay RMB300 as deposit 请支付 300 元作为押金.15,How would you like to make the payment, in cash or by credit card?请问您打算如何付款?现金支付还是信用卡?16,If you need the room service ,please dial 8800.如果您需要客房送餐,请拨 8800.17,We hope you enjoyed your stay .希望您在这儿住的愉快. 18,May I have your room key ,please ?请把房卡给我好吗?19,Just a moment ,please .I'll draw up your bill for you.请等一下,我帮你您结算账单20,May I take a print of the card ,please?请让我划印一下您的信用卡,好吗?21,Could you please sign here ,please ?请您在这里签名,好吗? 22,Here is your card and your receipt .这是您的卡和收据.23,Have a nice trip .祝旅途愉快!24,May I know what is wrong ?请问有什么问题吗?25,I beg your pardon .请再说一次.26,I will speak to our manager about it.我会向我们经理报告这件事情.27,I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下.请你等一分钟好吗?. 28,I will correct your bill.我来把您的账单改过来.29,We look forward to serving you again .我们期待能再次为您服务.30,Here's your room, Mr. Johnson .After you .这是您的房间,约翰逊先生.您先请. 31,It is open from 9 a.m. to 11 p.m.它的营业时间是早上 9 点到晚上 11 点. 32,You can call the housekeeping if you need laundry service,the number is 0.如果您需要洗衣服务,可以打电话给房务中心,号码是"0" .33,You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车,可以直接打电话给前台,号码是 810634,If there is anything I can do for you , please call me .如果有什么我能为您效劳的,请给我打电话.35,Could you hold the line ,please ?请不要挂断电话,好吗? 36,Breakfast is served from 7:00 to 10:00, on the 22 floor 早餐是从上午 7 点到 10 点供应, 在22楼餐厅.37,At what time can we expect you ?您几点光临呢?38,I'm afraid another guest is using it .I will bring it to your room as soon as it's available ,will that be all right ?恐怕另一位客人正在使用.我会尽快送到您房间去,可以吗? 39,Please dial 8first ,then the room number .您打房间号码,请在房号前加"8" . 140.Please go through the formalities for extending your stay.请您办理一下续房手续. 41.Let bellboy lead you to your room. 让行李员送您上去.42.The room isn't cleaned completely. Please have a rest in sofa.房间暂时未打扫出来,请您在沙发上休息一会.43.Do you need bellboy take your baggage?您需要行李员为您搬运行李吗? 44,May I know your room number?我可以知道您的房号吗?45,At what time shall we call you ,sir?您需要几点钟叫醒呢,先生?46,For IDD line ,please dial 9 first ,then the country code ,area code and telephone number . 拨打国际长途电话,请先拨 9,然后再拨国家代码,区号和电话号码.47,For IDD line, the charge is RMB8 per minute.国际长途每分钟 8 元.48,For DDD line, the charge is RMB 0.7 per minute .国内长途每分钟 7 毛钱.50,We have sauna/massage /foot massage/ ……service, on the third floor. 我们三楼提供桑拿, 按摩,足浴等服务.51,We offer this service in our hotel.我们酒店提供此项服务. 52,You can take a sauna bath there.您可以在那洗桑拿浴.53,I'm terribly sorry to hear that .听到这样的事情,我真是非常遗憾.54,I will contact with engineer to repair it .我马上联系工程师将它修复. Housekeeping Dept.客房部。

酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressing table 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smoke bell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheq ue 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头住宿登记常用over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫C.I.A.(cash in advance) 预付Embassy 大使馆Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individual traveler) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针copier 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case; toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 berth (upper\middle\l ower) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工plumber 水电维修工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthritis 关节痛back ache dislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine 中医医院 Infectious disease hospital 传染病院 Institute of oncology 肿瘤研究院 maternitas 产科医院 special hospital 专科医院 tuberculosis hospital 结核医院in-patient department 住院部 isolation ward 隔离病房 lying-in room 产房 observation ward 观察病房 Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點 Clay ovenrolls 烧饼 Fried bread stick 油条 Fried leek dumplings 韭菜盒 Boiled dumplings 水饺 Steamed dumplings 蒸饺 Steamed buns 馒头 Steamed sandwich 割包 Rice and vegetable roll 饭团 Egg cakes 蛋饼 preserved egg 皮蛋 Salted duck egg 咸鸭蛋 Soybean milk 豆浆 饭 类 Rice porridge 稀饭 Plain white rice 白饭 Glutinous oil rice 油饭 Glutinous rice 糯米饭 Braised pork rice 卤肉饭 Fried rice with egg 蛋炒饭 Sweet potato congee 地瓜粥面 类 Wonton & noodles 馄饨面Sliced noodles刀削面Spicy hot noodles麻辣面Sesame paste noodles麻酱面Duck with noodles鴨肉面Eel noodles鱔魚面Seafood noodles乌龙面Oyster thin noodles牡蛎细面Flat noodles板条Rice noodles米粉Fried rice noodles炒米粉Green bean noodle冬粉汤 类Fish ball soup鱼丸汤 Meat ball soup貢丸汤Egg & vegetable soup蛋花汤Clams soup蛤蜊汤Oyster soup牡蛎汤Seaweed soup紫菜汤Sweet & sour soup酸辣汤Wonton soup馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤 Squid thick soup 花枝羹 甜 点 Vegetarian gelatin 爱玉 Tomatoes on sticks 糖葫芦 Longevity Peaches 长寿桃 Glutinous rice sesame balls 芝麻球 Hemp flowers 麻花 Horse hooves 双胞胎 冰 类 Mein mein ice绵绵冰 Oatmeal ice麦角冰 Sweet potato ice地瓜冰 Red bean with milk ice 紅豆牛奶冰 Eight treasures ice 八宝冰 Tofu pudding豆花 果 汁 Sugar cane juice 甘蔗汁 Plum juice 酸梅汁 Star fruit juice 杨桃汁 Herb juice青草茶 点 心 Oyster omelet 牡蛎煎 Stinky tofu (Smelly tofu)臭豆腐Oily bean curd油豆腐Spicy hot bean curd麻辣豆腐Prawn cracker虾片Shrimp balls虾球Spring rolls春卷Chicken rolls蛋卷Salty rice pudding碗糕Rice tube pudding筒仔米糕Red bean cake红豆糕 Bean paste cake绿豆糕 Glutinous rice cakes糯米糕 Fried white radish patty萝卜糕Taro cake芋头糕Taiwanese Meatballs肉圆 Pyramid dumplings水晶饺Rice-meat dumplings肉丸Dried tofu豆干其 他Angelica duck当归鸭 Betel nut槟榔Hot pot火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H ．E ．(his excellency) 阁下 H ．M ．（ his majesty ） 陛下 H ．R ．H ．（his royal highness ） 殿下 P ．C ．（pour condolence ） 吊唁 P ．F ．（pour feliciter ） 谨贺P ．P ．C ．（pour prender conge ） 辞行P ．R ．（pour remercier ） 谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。

酒店前台英语100句1. Greeting and Introduction•Welcome to our hotel!•Good morning/afternoon/evening, how can I assist you?•How may I help you?•My name is [name], how can I assist you today?•How was your journey?2. Making a Reservation•I would like to make a reservation, please.•Could you please book a room for me?•I would like to book a room for [number of nights].•Do you have any avlable rooms for [date]?•What is your room rate?3. Inquiring about Room Types•What types of rooms do you have avlable?•Can you tell me about your room options?•Do you have any suites avlable?•What amenities are included in the room?•Can you describe the view from the room?4. Checking In•I have a reservation under the name of [name].•I would like to check in, please.•Here is my reservation confirmation number.•Can I see your identification, please?•How long will you be staying with us?5. Room Reassignment or Upgrade•Is it possible to change my room?•Can I request an upgrade?•Is there an extra charge for an upgrade?•Can I see the avlable options before deciding?6. Handling Complnts•I have encountered an issue with my room.•The [facility/equipment] in my room is not working properly.•There is a problem with the cleanliness of my room.•Can you please assist me in resolving this issue?•I would like to speak with the manager.7. Requesting Services•Can you bring some extra towels to my room?•Is it possible to have my room cleaned?•I need assistance with my luggage.•Can you recommend a good restaurant nearby?•Do you provide room service?8. Checking Out•I would like to check out, please.•Can I have a copy of my bill?•Is there any additional charge on my bill?•Can you arrange a taxi for me to the rport?•Thank you for a pleasant stay.9. General Inquiries•What time is breakfast served?•Is there a gym or fitness center in the hotel?•Do you have a swimming pool?•Is there Wi-Fi avlable?•Can you provide me with a map of the local area?10. Farewell•Thank you for choosing our hotel.•Have a safe journey!•We hope to see you agn soon.•Goodbye and take care.•Thank you for staying with us and have a wonderful day!以上是酒店前台英语常用的100个句子。

酒店各部门常用英语单词1. Front Desk Department•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room rate: 房价•Receptionist: 前台接待员•Key card: 门卡•Guest registration form: 客户登记表•Concierge: 门卫•Bellboy: 旅行员•Guest request: 客人需求•Room service: 客房服务•Wake-up call: 叫醒服务•Lobby: 大堂•Bell desk: 行李台•Cashier: 收银员•Shift: 班次•Voucher: 礼券•PMS (Property Management System): 物业管理系统2. Housekeeping Department•Housekeeper: 客房服务员•Cleanliness: 清洁度•Linen: 床单、毛巾等亚麻制品•Turndown service: 临睡服务•Housekeeping supervisor: 客房部主管•Laundry: 洗衣房•Vacuum cleaner: 吸尘器•Md: 女仆•Room inspection: 房间检查•Lost and found: 失物招领•Room inventory: 房间清单•Cleaning schedule: 清洁计划•Trash bin: 垃圾箱•Dusting: 擦拭•Sweeping: 扫地•Mopping: 拖地•Stn removal: 污渍去除3. Food and Beverage Department•Restaurant: 餐厅•Menu: 菜单•Breakfast: 早餐•Lunch: 午餐•Dinner: 晚餐•Buffet: 自助餐•Wter/Wtress: 服务员•Chef: 厨师•Bar: 酒吧•Cocktl: 鸡尾酒•Wine list: 酒单•Room service menu: 客房服务菜单•Order: 下单•Reservation: 预订•Specials: 特色菜品•Catering: 酒店宴会服务•Corkage fee: 开瓶费4. Mntenance Department•Technician: 技术员•Repr: 维修•Mntenance: 保养•Plumbing: 水暖•Electrical: 电气•HVAC (Heating, Ventilation, and r Conditioning): 暖通空调•Faulty: 故障的•Equipment: 设备•Safety inspection: 安全检查•Power outage: 停电•Emergency: 紧急情况•Fire alarm: 火警器5. Sales and Marketing Department•Sales manager: 销售经理•Marketing manager: 市场经理•Promotion: 促销活动•Advertising: 广告•Public relations: 公关•Exhibition: 展览•Market research: 市场调研•Client: 客户•Contract: 合同•Negotiation: 谈判•Revenue: 收益•Target market: 目标市场•Competition: 竞争6. Security Department•Security guard: 保安•CCTV (Closed Circuit Television)：闭路电视•Access control: 出入控制•Alarm: 警报•Security breach: 安全漏洞•Incident report: 事件报告•Patrol: 巡逻•Intruder: 入侵者•Emergency exit: 紧急出口•Evacuation: 疏散以上是酒店各部门常用的英语单词，希望对您的工作有所帮助。

酒店前台常用英语单词酒店前台是旅客入住酒店时的第一站，因此前台工作人员需要掌握一定的英语单词和表达方式，以便更好地为客人提供服务。

以下是一些常用的英语单词和表达：1. Check-in：入住登记2. Check-out：退房结算3. Room reservation：房间预订4. Room type：房间类型5. Room rate：房间价格6. Room key：房卡7. Amenities：设施8. Complimentary：免费提供的9. Room service：客房服务10. Concierge：门房11. Bellman：行李员12. Front desk：前台13. Receptionist：接待员14. Invoice：发票15. Credit card：信用卡16. Cash：现金17. Deposit：押金18. Late check-out：延迟退房除了以上常用的英语单词外，前台工作人员还需要掌握一些基本的英语表达方式，例如：1. May I help you?：我能帮您吗？2. How many nights will you be staying?：您会住几晚？3. Would you like a smoking or non-smoking room?：您需要吸烟房间还是禁烟房间？4. Would you like to pay by credit card or cash?：您是用信用卡还是现金支付？5. Do you need any assistance with your luggage?：您需要帮忙搬运行李吗？掌握这些常用的英语单词和表达方式，前台工作人员可以更加顺畅地与客人沟通，提供更好的服务。