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询盘回复范文
尊敬的客户，。
非常感谢您对我们公司的关注，并且对我们的产品表现出了浓
厚的兴趣。
我们很高兴收到您的询盘，并且希望能够为您提供更多
关于我们产品的详细信息。
首先，我们了解到您对我们的新产品系列感兴趣，我们可以向
您介绍我们最新推出的产品。
我们的新产品采用了最先进的技术，
设计精美，质量可靠，价格合理。
我们相信这些产品将能够满足您
的需求，并且为您的业务带来更多的价值。
另外，我们也非常乐意为您提供更多关于价格、付款方式、运
输方式等方面的信息。
我们的销售团队将会在第一时间内与您联系，为您提供最详细的信息和最专业的建议。
除此之外，我们也欢迎您前来参观我们的生产基地和展示厅，
让您更加直观地了解我们的产品和生产工艺。
我们相信这将有助于
您更好地了解我们的公司和产品，从而做出更明智的决定。
最后，我们希望能够建立长期稳定的合作关系，共同发展，共同进步。
我们将竭诚为您提供最优质的产品和服务，希望能够成为您最可信赖的合作伙伴。
再次感谢您的询盘，期待能够与您进一步合作。
祝好！
此致。
敬礼。
[您的名字]。
一、询盘回复模板（英文版）催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only hav e X lots of the X color left. Since they are very popular, the product has a high ri sk of selling out soon. Please place your order as soon as possible. Thank you!回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the pr ice listed is reasonable and has been carefully calculated and leaves me limited pr ofit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.断货 (out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will cont act the factory to see when they will be available again. Also, we would like to recom mend to you some other items which are of the same style. We hope you like them a s well. You can click on the following link to check them out.http://www.aliexpress…Please let me know for any further questions. Thanks.因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
收到客人的询盘邮件回复范文如何更好的回复客户的询盘邮件做外贸从业人员可能都有这样的经历：及时回复了买家询盘，但似乎总是“石沉大海”，这是为什么呢？是邮件内容太多无针对性？内容太少买家没兴趣？还是我们的英语水平需要再提高？我们可以想象，买家通过Made-in-China.寻找感兴趣的中国供应商时，往往不会只针对一位会员发送询盘，如何才能让买家继续回复我们？跟进买家，把握询盘实战技巧非常重要！以“Plush Toy毛绒玩具”为例，我们列举了一些询盘跟进实例，供会员朋友们参考！一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more information and samples about your products and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at Made-in-China..We are professional supplier for plush toys at petitive price, located in Nan ___g City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or ments, we would be glad to talk in details through ___：XXX \ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
阿里国际站代运营：在国际贸易的实际业务中，一般多由买方主动向卖方发出询盘。
可以询问价格，也可询问其他一项或几项交易条件以引起对方发盘，目的是试探对方交易的诚意和了解其对交易条件的意见。
不同的询盘有不同的回复技巧，接下来让我们分享一下方法吧！一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more informationand samples about yourproducts and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at . We are professional supplier for plush toys at competitive price, located inNanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or comments,we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品) 客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
询盘回复格式格式一般分为称呼、正文、敬祝语、落款几个部分二：已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：先从回复询盘的格式说起，格式一般分为称呼、正文、敬祝语、落款几个部分回复询盘的几个原则：主动出击，及时回复格式正确，有称呼，有落款直截了当回答买家问题，一般疑问句建议先回答yes或者no，然后再补充自己需要说明的。
尽量一次性多传达自己的意思，以免来回沟通错过了商机语言简洁准确，尽量减少语法和拼写的错误第一：询盘回复架构一般分为以下几个部分：一：未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。
下面一个不错的回复：Dear Tracey,we see that you have already placed an order from my store.Thebag you order is one of the best selling products from my store andit is made of high quality leather.But the order seems unpaid.If there's anything Ican help with the price or size…Please feel free to contact me.When the payment is finish,I can stock up the item and get it ready for shipping.Thanks Best Regards二：已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：Dear Didi,I am very glad to hear from you.The biggest size we have is39.And this shoes is little bigger in size.So Ithink 39 will fit.If you have any other questions,Please feel free let me know.Thanks waiting hear from you soon.Best Regards三：发货后的回复，从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。
一、询盘回复架构一般分为以下几个部分：1.未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。
下面一个不错的回复：Hi dear friend，First of all，thank you so much for your support and your order placed in my store。
Pls kindly be noted that all colors and sizes are available in stock and ready to be delivered in 1-2 daysI have noticed that the order you placed has not been paid please let me know what I can do for you.In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free for you to test the market.I am sure that you will be satisfied with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods, competitive price and fast delivery, quick response at the same time.If there’s any questions，please let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future. Regards2.已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：Hi，thereS,M,L,XL,XXL are all available at this stage, you can do the purchase and leave me a note for the size you need, I will organize item ASAP once payment has been made Regards3.发货后的回复：从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。
1.回复时间注意事项：今天的今天一定要回；香港、台湾、韩国2个小时内回复；澳大利亚收到后马上回；欧洲下午三点前一定要回；美国下班前回。
（根据各国的时差和工作习惯统计）注：如果不能回复询盘一定要给客户一个回应，告诉他目前不能回的原因和什么时候能够给客户回。
2、回复要掌3C握原则：Clearness(清楚) Concisenes(简洁) Courtesy（礼貌）3.我们来看一个案例分析第一回合（1）需要思考的问题：专业度professional (多了解自己的产品，在每一封邮件中体现您的专业度)；满足需求度meet demands；体现诚意show your sincereity（2）回复邮件注意点规范的格式（paragraphy, capitalization,spelling ,grammer…….）；主题Subject ——点睛之处（用之前客户给的主题/自己总结的主题如:公司+for哪几个产品）；问候语——礼节、呼应；有问必答——不能回答要给客户解释；重点突出，意思明确；落款——要有完整称呼第二回合询盘回复专业报价——完整、针对性/报价谨慎、完整专业图片——清晰、方便浏览和接收向客户提要求——审慎，tell why 可以向客户报两个价格fob/c&f价前瞻性——专业的最好体现语气——会影响全局几个回合后客户来邮件后，客户有多个问题一一作答，条理清楚；客户提出的专业问题尤其不能避而不答（如在说明中已有要标出）；涉及到产品证书、质量等级的问题最好主动提及；减少邮件往来的回合，提高效率按客户不同，轻重缓急不同，将每天收到的买家查询进行分类。
对老客户的查询直接回复就行;对新客户有必要进行仔细分析，通过分析了解清楚买家的意图，采购兴趣，公司实力等详细情况。
总之，对买家的要求了解越多，回复就越能够引起买家的注意和兴趣。
具体来说，买家首次来函，如果内容简单，对商品品种，规格等都是泛泛而指，很显然他是来了解行情的，或只是联系一下而已，下单的可能性较小。
有些问题是之前亲们问过的，有些问题是最近亲们问过的，我重新整理了下，看看是否有帮助。
问：客户发来询盘，第一封没有内容，或者只是一句话，要不要给客户问清楚了再报价？答：对于有些客户，连他自己都不知道现在要什么样的，那他如果回答不出来，自然不会回复你的。
即便有的客户有具体规格，但是他看到你问了一堆的问题，回复率也不会很大。
问：客户发来询盘，第一封邮件是先报价，还是先问问他目标价格，还有有时候跟客户的目标价格相差很大？答：先报价，如果报价过后，客户没有回音，那就跟进的时候，问问他们的目标价格是多少？再引导客户，讲讲产品的优势在哪里，质量，交期，付款方式，服务，有的客户在乎价格，有的客户客户并不是很在乎价格。
看到询盘，要先分析客户是哪里的，市场不一定，客户定位不一定，要的产品价格，质量不同。
问：你给客户发的第一封邮件也会写产品规格、包装，交期，付款方式，等信息吗？我：是的，如果能够写上的信息，都尽量的写上。
第一，当客户拿到我们的报价时，第一感觉觉得做事的人，比较细致，认真。
第二，客人需要的包装信息都给了，客人可以核算大概的运费在什么范围内。
第三，我有的客户很注重付款方式的。
我的一个国外朋友，刚开始采购了一家供应商的产品，几百万的生意，就因为付款方式，更改了供应商，所以，有的客户很注重付款方式。
问：为什么我给客户发的邮件，回复的很少？答：要考虑客户是否收到了你的邮件，收到了你的邮件，是否看到。
看到了你的邮件，是否因为以上不回复你呢。
每个发询盘来的客户基本都不会发给一个供应商，特别是RFQ上面报价者那么多。
我们回复邮件，第一考虑及时，第二详细，第三考虑时差。
第四，及时跟进。
利用所有的在线工具跟进，打电话跟进。
貌似从5.2号开始的询盘基本上都隐藏了邮箱，电话，实在没有联系方式的，那就在后台根据时差跟进。
问：对于假发行业的询盘，为什么石沉大海的概率那么大？除了以上原因，还有两个原因：对于假发行业的B2B市场，稍稍倾向于B2B和B2C 之间，最多的客户群体Retailer，或者我叫他们海外代购者。
询盘回复第一封：Dear Tom,With honor we received your email just now . Thank you for your interest in our products ZF overhaul kits. They are among our best-seller list.Pls kindly allow us to briefly introduce ourselves to enhance mutual understanding.We, Guangzhou STK transmission parts Co.,Ltd, is a speciliazed manufacture of auto transmission parts.You may see our products through our website.It's glad to know that you are looking for the best sellers, but first,pls understand ,we want to confirm the following information:1. where is your target market ?2. Also,pls provide your company information.(It would help me point out the exact best sellers for your market.)Pls kindly note we welcome your furthure request for more informations ,it's our sincere wish that we can know each other better, and work together in the near future.询盘回复第一封：（发客户想要的specification）Dear Tom,Well noted that your target market is Africa and UAE.As far as you should know ,ZF overhaul kit is our best seller ,especially for your market and America market. Enclosed pls see the items of ZF transmission overhaul kit number that I have chose for your reference,pls inform me the item No.that you are interested in and also the quantiy that you are in need of , so that I can quote you with specific price.Also,we have friction kit and steel kit ,also master kit (which includes overhaul kit ,friction kit and steel kit) .,filter,band etc.Are these items might be of your interest? Let me know if you do.(If you have some other items that is not in the list ,pls feel free to let me know )Looking forward to hear from you soon.跟客户价格战：Dear Frankie,Thanks for your nice information.I can strongly feel your sincerity in working with us, but to make sure the mutual trust and benifits for our cooperation, I want to make things clear at first. So below please check my answers in RED: （赞美客户对我们的重视，给甜头客户）We know about the price from Ningbo, but please be noted about the following points:1. Our Stainless Steel Soap is made of Stainless Steel 304, what about the material of the soap supplied by Ningbo factories? You know, S/S 304 is much more expensive than S/S 201. While S/S 304 i s much more favorable to sell in Europe. （告诉客户我们的产品适合他们的市场）2. Firstly I want to let you know th at I am not going to speak ill of any other suppliers, however, we have our real experience before, that is, we ever checked the samples supplied by Ningbo factories declaring the soaps are made of S/S 304, but we found it is 201 in fact, even on some samples we found there is some rust appeared on the soap. （说竞争对手的一点不好的问题）3. The price you got from Ningbo factory all under USD 1.00, are you sure that price is for S/S 304 material, the quantity 1000 pcs, and based on FOB? All factories producing this item know that the profits for this item are very limited, while the FOB local cost is too high to cover. Furthermore, the quantity of 1000 pcs is very small for this item.4. To show our sincerity to work with you on this order, our proposal is EXW USD1.00/pc, just to cover our cost and try to built the long term relationship with you, because FOB Jiangmen USD1.00 for S/S 304 material based on 1000 pcs is the "Mission Impossible".（偶尔用一些国外名言等，增加幽默感）5.Packaging: pls check if it's possible to get OEM giftbox, we will pay USD0.10 extra cost, final USD1.10The printing factory won't accept to produce only 1000 pcs OEM giftbox, except for you are willing to pay for more extra.I checked with our printing supplier, USD 0.20 extra will be acceptable to produce those 1000 pcs of OEM giftbox.当客户要货低于MOQ时：Hi ，I can totally understand your situation that you need to study the market before ordering bigger quantities.And as your supplier, if there are other better solutions, we will not pass the burden to you. （告诉客户自己有多伟大啊。
