外贸销售英语：如何与外国客户周旋保持联系 via安格英语

用英语和外国客户沟通技巧（2）用英语和外国客户沟通技巧8.在展览会最后一两天的时候，你可以问：what do you think about the trade show? didyou find everything which you need exactly?你问这种问题很容易可以从客户那里得到你们整个行业的情况，客户的观点对你是很有价值的。

同时，你也间接的问客户了客户还有什么东西没有找到，说不定你可以帮上客户的忙，假如你刚好也有这种产品的话，客户也会把定单下到你这里。

9.跟客户介绍的时候，不要总是说, our quality is very good.展位上面大家时间都不多。

不要说一些客人没有办法衡量的话，怎么样才叫好呢？大公司的买家基本上都是至少大学学历，很多都受过专门的采购培训，他们内部有一套定量的评估体系的。

所以，最好是用你本行业的定量术语来表达，假如本行业没有定量术语，就直接说，wehave supplied our products for xx-xxx company for 5 years, and xx-xxcompany is quiet satisfied for our quality. so i believe we canmeet or exceed your quality requirements.这个xx-xx公司最好是客户应该知道的，和客户差不多同类档次的，或者高一点点，不要高太多的。

否则要误解的。

10.其实，大公司的买手最关心的不是price, quality, 而是: reliability.差不多的商品，买手从不同的供应商购买，价格有点小差距，国外的公司是可以接受的。

但是，买手找的供应商出问题的话，那问题就大了，欧洲还好一点，美国可以马上就走人。

所以，我们假如能站在客户的角度考虑问题，要让买手觉得你在所有的供应商里面，你是最reliable的，包括质量，价格，长期供货能力等等。

外贸跟进客户技巧英文版外贸跟进客户技巧英文版如下：Here are some tips for following up with customers in the context of foreign trade:1. Build a relationship: Establishing a good relationship with your customer is essential for successful follow-up. Try to understand their needs and preferences, and show genuine interest in their business.2. Keep in touch: Regularly touch base with your customer to update them on new products, services, or promotions. This shows that you value their business and can help keep them interested in your offerings.3. Be responsive: Respond to customer inquiries promptly, whether its via email, phone, or messaging. This shows that you are reliable and attentive to their needs.4. Ask for feedback: Solicit feedback from your customer on your products, services, or overall performance. This helps you identify areas for improvement and also demonstrates that you value their opinion.5. Offer value-added services: Provide additional services that can help your customer save time, money, or resources. For example, you could offer training, maintenance, or customization services.6. Be patient: Follow up with your customer regularly, but don't push too hard. Give them time to make a decision and show that you are willing to work with their schedule.7. Be respectful: Always be respectful and polite in your communications with your customer. Avoid being pushy or aggressive, and instead focus on building a positive relationship.8. Close the deal: Use follow-up as an opportunity to identify any remaining concerns or objections your customer may have, and work to address them in a timely and professional manner.By following these tips, you can effectively follow up with your customers in the context of foreign trade, build strong relationships, and ultimately drive sales.。

英语口语如何提高，语言环境很重要英语口语训练营免费体验：/web/recent_curriculum实用外贸英语口语，外贸英语如何建立业务关系？外贸工作者在商务实战中经常要用英语与外籍企业客户打交道，英语口语是否流利就成为了他们能否成功打动外籍客户、成功签单的杀手锏了。

不过不要着急，在与外籍客户建立业务联系的第一步时，往往是通过信件、邮件沟通，让对方对你的公司和产品有一个初步的印象。

你的第一步过关了吗？在本文中安格外贸商务英语老师将列出外贸英语中的第一步：YS建立业务联系时需要掌握的英语核心词汇，并且将用三个案例教会大家如何在第一次的外贸商务信件中给对方留下一个好印象！首先，我们先来认识外贸商务英语和客户建立业务关系时必须要掌握的核心词汇吧！brochure n.小册子business negotiation 商务磋商business scope 业务范围certificate n.证书chemical n.化学品commercial counselor 商务参赞commission n.佣金commodity n.商品consulate n.领事馆customs duty 关税customs n.海关detailed specification 详细规格discount n.折扣embassy n.大使馆enclose v.附寄enter into business relations 建立业务联系export control 出口管制general terms and conditions 一般交易条件handle v.经营leaflet n.单页/活页（说明书）offers n.报盘packing n.包装pharmaceutical a.制药的pottery n.陶器price-list n.价格单prospective a.预期的；未来的purchaser n.买主quotation n.报价rebate n.回扣sample n.样品sister corporation 姐妹公司specialize in 专门经营transaction n.交易看完了核心词汇，下面我们就来看看三封标准的外贸首次建立业务联系的英语范本吧！大家不妨保存起来，以后要用到的时候可以便捷的修改主要内容就可以用啦！看的时候要注意看看安格外贸英语老师的写作格式哦~Letter oneDear Sir or Madam:Your company has been introduced to us by one of our business partners as a prospective purchaser of China. As this item comes within our business scope, we shall be pleased to enter into business relations with you at an early date.To give you a general idea of the various kinds of china now available for export, we are enclosing a brochure and a price list. Quotations and samples will be airmailed to you after receiving your specific inquiry. We are looking forward to your early reply.Yours sincerely,Tony WangLetter twoDear Sir or Madam:We have learned your name and address from the commercial counselor’s office of the Chinese embassy in the United Kingdom. Wewould like to inform you that we specialize in both industrial and pharmaceutical chemicals and shall be delighted to establish business relations with you.To give you some idea of our products, we are enclosing a complete set of leaflets, which show various products being handled by our corporation with detailed specifications and means of packing. Quotations and samples will be sent upon receipt of your specific inquiries.We will conclude the business transaction on the basis of shipping quality and weight, while testing and inspection will be made by the Shanghai Commodity Inspection and Quarantine Bureau before shipment. Necessary certificates about the quality and quantity of the shipment will, of course, be provided.We look forward to your early reply.Yours sincerely,Tony WangLetter threeDear Sir or Madam:Your letter of 9th March addressed to our sister corporation in Beijing had been passed on to us for attention and reply as the export of pottery falls with the scope of our business activities.However, as we are already represented by the Olong Corporation for thesale of this commodity in your area, we would like to advise you to get in touch with them for your requirements.If you are interested in other items, please let us know and we shall be pleased to make you a direct offer.Yours sincerely,Tony Wang以上就是安格外贸商务英语老师要教给大家的关于首次建立业务联系时要学会的核心词汇以及书面表达，更多外贸商务英语写作范文及外贸商务英语口语可访问：/forum/forum-39-1.html?fromid=9。

外贸英文跟进长期没有联系的客户1.First time you may write as follow:Dear XXX,How are you?Wish everything with you and your esteemed company!We are in receipt of your letter dated Aug 10 and as requested was expressed you 3 catalogues for our products(kids bike).We hope they will reach you in bue course and will help you in making your selection.Wish we will promote business as well as friendship!Best wishes!2.No any returns u still may write again like this:Dear XXX,Good morning!Hope you have got a wonderful weekend!For several days no news from you,my friend.Now I am writing for reminding you about our offer for item of****dated** ** **according to your relative inquiry.Have you got(or checked)the price or not?(you can add some words to introduce your advantage of your product or something else to attract the customer).Any comments by return will be much appreciated.It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response,Thanks and best regards,Yours Faithfully3.If still no any response,you can write another on about one or two month letter:Dear XXX,How are you?Hope everything is ok with you all long.Now I am writing for keeping in touch with you for further business.If any new inquiry,welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way,how about your order(or business)with item ****?If still pending I would like to offer our latest prices to promote an cooperate with each other.Thanks and best regards。

外贸必备英语口语：外贸代理英语外贸代理制是指外贸企业提供各种服务，代生产、订货部门办理进出口业务，收取手续费，盈亏由委托单位负责的一种制度。

外贸代理制是指由外贸公司充当国内客户和供货部门的代理人，代理委托方签订进出口合同，收取一定的佣金或手续费的做法。

下面，我们就来学习一下如何用英语来表达外贸代理吧。

Letter OneDear Mr. Henderson,We are writing to offer our service as your sole agent for Men’s Garments in our country.As you know, we have been in this line for ten years and been trading with you for five years. We are familiar with your products and also our customers’ needs. There is a steady demand here. Your styles and colors are very much to the taste of our market.We have a very good showroom and well-developed sales organization. We are confident that we can develop a good market for you. We propose a sole agency agreement for M en’s Garments for a duration for three years.For your information, we enclosed our annual report and various supporting materials about our services.Please send us your reply at your earliest convenience.Yours sincerely,Letter TwoDear Mr. Tyson,Than k you for your inquiry about the sole agency of our Men’s Garments in your country.Considering your past efforts in pushing the sale of our products and your wide connections throughout the trade circle in your country, we feel that there is much you could do to expand our business there. After careful consideration we have decided to accept your proposal and entrust you with the sole agency for our Men’s Garments in your country.We are enclosing a copy of the agency agreement, which has been drawn up for the duration of three years. The period could be extended upon expiration if both parties agree. Please go over the detailed terms and conditions and advise us whether they meet with your approval.We are looking forward to your reply.Yours sincerely,Letter ThreeDear Mr. Tyson,We are pleased to receive your inquiry about the sole agency for the sale of our Men’s Garments in your country.After checking our records, we have found the total amount of your order last year was moderate. We think that it would be premature or too early for us to discuss this matter at the present stage. If you could continue your efforts in building alarge turnover, we shall be glad to take your proposal into consideration and grant you a sole agency agreement.We hope that you will agree with us on this point and continue to co-operate with us.Yours sincerely,外贸代理制能够促使外贸企业与生产企业相结合，使生产企业直接参与国际市场竞争，有利于促进工贸结合，技贸结合，改善经营管理，提高经济效益。

与外国客户沟通的个绝招————————————————————————————————作者：————————————————————————————————日期：与外国客户沟通的40个绝招第1招妥善安排会面的约定—I'd like to make an appointment with Mr. Lee.当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。

出国以前再以Telex或电话向对方确认访问的日期和目的。

如果是临时决定的拜访，也要通过对方的秘书安排，告诉她："I'd like to make an appointment with Mr.Lee."（我想和李先生约见一次。

）让对方对你的造访有所准备，才会有心情和你洽谈。

第2招向沟通对手表示善意与欢迎--I will arrange everything.如果沟通是由你发起，提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。

尤其是当你的沟通对手是远道而来的，你热心地告知他：“I will arrange everything." (我会安排一切。

)不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下，专心与你进行沟通。

第3招沟通进行中应避免干扰—No interruptions during the meeting!如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰。

因为过份的干扰会影响沟通的意愿和热忱。

第4招遵守礼仪--Behave yourself!沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态，这样可以增加人们对你的好感，提高你的沟通效率。

此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。

第5招适时承认自己的过失--It's my fault.如果你明显地犯了错，并且对别人造成或大或小的伤害，一句充满歉意的“I'm sorry. It's my fault."（对不起，是我的错。

第1招妥善安排会面的约定—I'd like to make an appointment with Mr。

Lee.当你计划到海外出差，顺道拜访客户时,必须先以书信通知对方。

出国以前再以Telex或电话向对方确认访问的日期和目的.如果是临时决定的拜访，也要通过对方的秘书安排，告诉她：”I’d like to make an appointment with Mr。

Lee."(我想和李先生约见一次.）让对方对你的造访有所准备，才会有心情和你洽谈.第2招向沟通对手表示善意与欢迎-—I will arrange everything。

如果沟通是由你发起,提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。

尤其是当你的沟通对手是远道而来的，你热心地告知他：“I will arrange everything." (我会安排一切。

)不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下,专心与你进行沟通。

第3招沟通进行中应避免干扰—No interruptions during the meeting!如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰.因为过份的干扰会影响沟通的意愿和热忱.第4招遵守礼仪--Behave yourself！沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态,这样可以增加人们对你的好感，提高你的沟通效率。

此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。

第5招适时承认自己的过失——It’s my fault.如果你明显地犯了错，并且对别人造成或大或小的伤害，一句充满歉意的“I'm sorry。

It's my fault。

”（对不起，是我的错。

）通常能够获得对方的原谅.就算他实在很懊恼，至少也能稍微缓和一下情绪。

做无谓的辩解，只能火上加油，扩大事端.第6招抱怨不是无理取闹-I have a complaint to make。

第18招做适当的让步—The best compromise we can maks is...沟通双方的互相让步，最常见的例子就是讨价还价。

买方希望卖方减价一百五十元，而卖方只想减价五十元，双方一阵讨价还价之后，最后减了一百元。

不论你的对手是如何的咄咄逼人，你总得做一个最后的让步：“The best compromise we can make is … ”（我们所能做的最好的折衷办法是…）或是“ This is the lowest possible price．”（这是最低的可能价格了。

）然后坚定不移，否则如果让步得太过，你可就要有所损失了。

第19招不要仓促地做决定—Please let me think it over.在商场上讲求信用，一旦允诺人家的事情，要再反悔，会令人产生不良印象。

因此，在下决定之前，务必要经过深思熟虑。

如果你正在和客户商谈一件无法遂下决定的事时，不妨请他给你一点时间“Please let me think it over．”（请让我考虑一下。

）或“ Would it be all right to give you an answer tomorrow？”（明天再答复您行吗？）切记，仓促地下决定往往招致严重的后果！第20招说“不”的技巧--No, but …在商务沟通上，该拒绝时，就应该斩钉截铁地说“No．”拐弯抹角地用“That＇s difficult"（那很困难。

）或“Yes, but..."（好是好，可是…）来搪塞，会令对方觉得你答应得不够干脆，而不是在委婉地拒绝。

如果你说“No，but…”对方便清楚地知道你是拒绝了，但似乎还可以谈谈。

这个时候，你因为已先用“No”牵制对方，而站在沟通的有利位置上了。

第21招不要催促对手下决定--Stop asking "Have you decided?"当你的沟通对方需要时间来考虑一下方案时，千万不要一直催促他“Hare you decided?”（你决定了没有？)那样，你不但干扰了他的思考，也可能激怒他。

外贸英语跟客户谈合作范文当跟客户谈论外贸合作时，使用英语进行沟通是非常重要的。

下面是一个简单的外贸合作范文，供参考：Dear [客户姓名],。

I hope this email finds you well. My name is [你的姓名] and I am reaching out to discuss the possibility of establishing a mutually beneficial business relationship with your esteemed company. We have been impressed with the quality of your products and believe that there is great potential for collaboration between our companies.At [你的公司名称], we specialize in [你的公司业务范围]. Our team is dedicated to providing high-quality products and excellent customer service. We believe that by working together, we can create a win-win situation for both of our companies.We are particularly interested in [客户公司产品或服务]and believe that there is a strong demand for these products in our market. We are confident that our extensive network and expertise in [你的市场或行业] will enable us to effectively promote and distribute your products.In addition to our strong market presence, we alsooffer competitive pricing and flexible terms that we believe will be advantageous for both parties. We are open to discussing any specific requirements or preferences that you may have in order to tailor a partnership that meets your needs.We would welcome the opportunity to further discuss the potential for collaboration and explore how we can work together to achieve our mutual goals. Please let us know if you would be interested in exploring this further, and we can arrange a call or meeting at your convenience.Thank you for considering this proposal. We are excited about the possibility of working together and are confident that this could be the start of a successful partnership.We look forward to your positive response.Best regards,。

一，沟通礼仪6绝招第1招妥善安排会面的约定—Id like to make an appointment with Mr. Lee. dating当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。

出国以前再以Telex 或电话向对方确认访问的日期和目的。

如果是临时决定的拜访，也要通过对方的秘书安排，告诉她："Id like to make an appointment with Mr.Lee."（我想和李先生约见一次。

）让对方对你的造访有所准备，才会有心情和你洽谈。

第2招向沟通对手表示善意与欢迎--I will arrange everything. Something nothing anything如果沟通是由你发起，提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。

尤其是当你的沟通对手是远道而来的，你热心地告知他：“I will arrange everything." (我会安排一切。

）不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下，专心与你进行沟通。

第3招沟通进行中应避免干扰—No interruptions during the meeting! no disturbance ,please如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰。

因为过份的干扰会影响沟通的意愿和热忱。

第4招遵守礼仪--Behave yourself!沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态，这样可以增加人们对你的好感，提高你的沟通效率。

此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。

更多英语学习方法：/企业英语培训。