外贸电话英语-教你怎样与国外客户打电话介绍

商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好，我是Mary。

B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。

A: May I ask who is calling, please? 请问您是哪位？B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。

（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。

C: Can you find out what he wants? 你可以问他有什么事吗？A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。

（对来电者说）对不起Wood先生，让您久等了。

Hunter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。

1.ABC corporation.May I help you?ABC公司,我能帮你什么吗?这句话算是制式的讲法.一般接起电话的人通常会先报公司的名字“ABC corporation“,然后再说,“May I help you?“或是如果要更客气一点的话则可以说“How can I help you?“(我该怎么帮你?),因为这样的问法表示我‘该’怎么帮你,而非我‘需不需要’帮你?但基本上“May I help you?“跟“How can I help you?“都很常见就是了.不过如果是机器接的电话,则听到的多半是这样,“Thanks for calling ABC corporation,if you know your party’s last name or extention,press1.If you want to recieve information or publication,press2.If you want to talk to the operator,press pound sign or remain on the line.“(感谢你打电话到ABC来,如果你知道你要找的人的姓或是分机号码,请按1,如果是想要本公司的简介或出版品,请按2,如果是要找总机,请按#,或是请别挂断.2.And you are?你是?如果人家打电话来是要找你的上司,“May I talk to your manager?“(我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说,说不定人家是打电话来跟你经理勒索一百万的呢!所以通常我们一定要先确定打电话来的是谁.最客气的问法是,“Whom I am speaking with?“或是“Whom am I talking to?“(我正在跟谁讲话呢?)但是人家一听是像我这种小毛头打电话找他们经理,他们就会用比较口语的说法,“And you are?“(你是?)如果人家这样问我,我就可以答,“This is Benlin.“像是“And you are?“这么口语的英文书上大概学不到,但这却是老美天天在用的句子,只怕你学了之后还不敢用.其实真的不用怕.越简单的句子老美越听得懂.而且事实上“And you are?“这句话还有许多适用的场合,例如在公司的接待处(reception).来访的客人如果说,“I’m looking for Mr.Wolf.“(我要找伍夫先生)接待小姐就可以反问他,“And you are?“(你是?)所以像这种简单又好用的句子大家一定要记起来喔!3.I’ll put her on the phone.Just a second.我会请她听电话,请等一下.Put someone on the phone这个片语就是说请某人听电话.例如你打电话找你女朋友,结果女朋友的同事接了电话,就开始跟你东扯西扯,问你们昨天是不是吵架了啊?什么时候要结婚啦,这时如果你实在不想跟她讲了,就可以说,“Could you please just put her on the phone?“(你能不能请她来听电话啊?)反过来如果今天是你接到了电话,结果要找的是别人,你就可以说,“Ok.I’ll put her on the phone.Just a second.“(好,我会请她听电话,请稍等一下.)上面讲的put someone on the phone,指的多半是只有一只电话时,但如果像公司里有许多分机,则用‘转接’transfer或是redirect.会比较恰当.例如同样的情况你可以说,“I’m transferring your call.“或是“I’m redirecting your call.“(我帮你转接到分机给她.)如果是接线生转接的话,他们有时就只简单地说,“One moment,please.“或是,“OK.I’ll put you through.“4.Would you mind holding for one minute?你介不介意稍微等一分钟啊?在美国如果有机会打电话给客户服务(Customer Service)部门,如果没意外的话都会听到以下的电话录音,“All of our representatives are currently busy serving their customers. Your call will be answered in approximate5minutes“(我们所有的客服人员都在忙着服务他们的顾客,请等五分钟后,就会有人接听你的电话),然后十分钟过去了,“Please continue to hold,your call is very important to us.“(请继续等候,你的来电对我们非常重要).所以大家要知道,老美基本上对这种无止境的等待是深恶痛绝的.所以要记得,如果人家打电话来,千万不要因为听不懂就说,“Hold on“,然后就跑去求救兵,这对打电话来的人是十分不礼貌的.如果万不得已一定要请他稍候,我们要客气一点地说,“Would you mind holding for one minute?“所以记得要给对方一个明确的时间,例如one second或是five minutes不要让对方无止境地等下去.但是如果一分钟到了你还没忙完,则最好再说一次,“Sorry,I am still on the phone.Could you hold for another minute?“(对不起,我还在讲电话,能不能再请你稍候一分钟.)5.He’s out for lunch.Would you like to try again an hour later?他出去吃午餐了,你要不要一小时后再打来?受到中文的影响,许多人要讲某人‘出去’吃午餐了常会说成,“He went out for lunch.“其实这个went是多余的,通常老美只讲be out for something就行了.如果要再简化一点,单说,“He is on lunch.“或是“He is on(lunch)break.“(他正在休息时间.)这样子也可以.如果别人要找的人不在,通常我们有二种选择,第一种是请别人晚点再打来,除了像例句用try again/call again之外,我们也可以用call back/try back这样的讲法.例如你可以建议别人,“Why don’t you call back in30minutes?“(你何不30分钟后再打来呢?)第二种选择就是请对方留言,客气一点的讲法是,“May I take your message?“或是“Would you like to leave a message?“(你想留言吗?)6.She is not here but you can call her machine.她不在这里,但是你可以打她的电话答录机.老美管电话答录机叫answering machine或是也有少数人叫answer machine.但是在一般的对话中常常简称machine.例如“You can call her machine.“就是说,你可以打她的电话答录机留言.或是你打电话给某人,但你想他很可能不在,这时你就可以说,“I’m expecting a machine.“(我想会是电话答录机接的电话.)如果是“I want to check on my machine.“则是说我要检查电话答录机里的留言.记得喔!通常人家讲someone’s machine时百分之九十九都是指电话答录机而言,你可别傻傻地问人,“Answering machine?“像六人行(Friends)里有一集Chandler说,“I got her machine.“结果Joey还呆呆地问他,“Her answering machine?“Chandler就讽刺Joey的无知说,“No.interestingly enough,her leafblower(machine)picked up the phone.“(很有趣喔,不是电话答录机喔!而是她的吹落叶机接的电话.)注:美国的萿叶都不是用扫的,而是用吹的,很神奇吧?而leaf blower就是那种背在身上拿来吹落叶的机器啦!7.I’m interested in your CRM software.Can you give me an quote?我对你们的客户关系管理软体有兴趣,能跟我报个价吗?之前讲的都是别人打电话进来要怎么回答,现在要讲的是如果你打电话给别的公司要怎么讲.通常你会打电话给别的公司不外乎以下几种状况:询价,下订单,追踪订单,应征工作,推销产品等等.首先谈到询价.如果只是要请对方大略地估个价钱,你可以说,“Can you give me a quote?“或“Can you give me an estimate?“但是提醒大家,这个quote发/kwot/的音,记得要特别强调那个/wo/的音,不然老美会以为你在说coat/kot/或是court/kort/这个字.这种情况就发生在我身上不只一次,有一次拿车去修车厂估价,我跟技工说,“Can you give me a quote?“他却回答我,“You need a coat?“扯了半天他才搞懂,后来我才知道原来自己quote的音发错了.所以最好的办法就是用estimate,这个字是绝对不会发错的.另外,estimate和quote也可以指‘报价单’而言,例如你可以要求别人,“Can you send me a sample with an estimate ASAP?“(能不能请你尽快送一份样品和报价单给我?)8.I’d like to place an order for a DL-1100color printer.我想要下一份DL-1100彩色印表机的订单.以前每次为了买东西而打电话给人家,我都直接说,“I want to buy this,I want to buy that.“当然啦!要买东西的人最大,不管你说什么别人都一定会想办法把东西卖给你的.只是你如果直接说buy听来比较像是日常生活在说的对话.如果像是公司要采购商品时,最好正式一点用order,或是更完整一些说place an order for,例如“I want to order a color printer.“或是,“I want to place an order for a color printer.“都是不错的用法.9.I’m calling to check my order status.我打电话来查看我订单的状况.以前我因为不知道check order status这个用法,常拉拉杂杂讲了一堆才能表达我的意思.例如我可能会说,“I ordered something yesterday.Can you check if you’ve shipped it or not.“这句话听起来是不是蛮笨的?后来我暗中观察,同样的情况原来老美居然都简简单单地说“I want to check my order status.“或是“I want to track my order status.“就能完整地表达这句话的意思,真是太神奇了.这让我想到有一次在机场也是,我想问柜台小姐我的朋友倒底坐哪一班飞机,那班飞机有没有慢分,他大概几点会到,当我好不容易讲完这么长一串时,柜台小姐居然只回了我一句,“You wanna check passenger status?“差点没昏到,原来我只要用check passenger status就行了喔?10.I was referred to you by Mr.Gordon.我是Gordon先生介绍我来的.打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦,最好能先攀点关系啦!例如最常用的招数,我是某某人介绍来的,就是“I was referred to you by someone.“(注意,介绍在这里用refer而不是用introduce.)还有呢?如果你今天拿到了该公司的折价卷,则最好也是开宗明义地说,“I got your number from a coupon, which says your product is50%off today.“(我是根据你们折价卷上的号码打过来的,它上面写着今天产品五折优待.)这样子让他想赖都赖不掉.总之呢?先表明自已是怎么搭上这条线的,这样子别人才不会有突兀的感觉啦.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Telephone Calls打电话Brief Introduction电话问询是贸易中一种很常见的方式。

外贸电话话术 Prepared on 22 November 2020You may try to call some customer;1. Introduce your company and yourself2. Let customer know how and where to get their information3. Brief you main products4. Tell customer you would send mail to show details after call5. Give regards or best withes to your customerThat's it.事情缘由：1.是哪里见过2.是RFQ3.是老客户4.是主动开发客户你好，我找外贸部刘小姐。

我就是，什么事我是XXX我们提供XX服务，能否加一下联系方式以后询价 OK。

以后效果--很一般。

有，而且我觉得效果挺好，每次发完邮件给客户后，如果第二天没回复的话，我就会跟一封邮件过去问问客户有无收到，如果第三天还是没答复，我就会打电话。

一般打电话会有几种结果：询问客户有无查看我的报价或者觉得怎么样的时候，其实大部分客户都是很礼貌的，没看的话会说我没收到或者什么什么的，让你重新发下。

一般打电话会有几种结果：1.直接说不需要这个产品了，那么没事，我们可以不用浪费时间在邮件跟踪来跟踪去的。

2. 客户是中间商，说在等他的客户的消息。

这个时候你可以问问大概什么时候会有消息，客户说3天后，那么我们3天后再联系下。

3. 客户嫌弃价格高。

那么就可以继续谈了，具体邮件技巧什么的就不多说了。

4. 客户一直是有供应商在合作了，只是看到我们的产品一样顺便来问问价，目前没有和我们合作的意向。

那么这种不要放弃了，你可以试探问问你是和谁合作的啊，还有平时有空没空发发新产品介绍或者新款相关产品型号报价给客户参考下。

挂完电话后，把刚刚和客户在电话里谈的内容再编辑一封邮件发过去加深客户印象。

外贸英语打电话对话外贸电话英语口语对话:英语打电话对话范文英语打电话对话范文A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好,我是Mary。

B: Hello, I’d like to speak to Mr. Hunter, please. 你好,我想找Hunter先生。

A: May I ask who is calling, please? 请问您是哪位?B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please。

(into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢,Wood先生,请稍等。

(打内线电话)Hunter先生,IBM电脑公司的Wood先生找您。

C: Can you find out what he wants? 你可以问他有什么事吗?A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的,Hunter先生。

(对来电者说)对不起Wood先生,让您久等了。

Hunter先生现在非常忙,他想知道你有什么事对他说。

B: Yes, I want to buy some puter software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的,我想买一些计算机软件,另外再谈一谈开发一些其它的软件。

商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary SPeaking. 隐四通公司,您好，我是Mary。

B: Hello, I ' d like to SPeak to Mr. HUnter, please.你好，我想找HUnter 先生。

A: May I ask who is calli ng, please? 请问您是哪位？B: My name is Herbert Wood of IBM COmPUter Company. 我是IBM 电脑公司的HerbertWood.A: Tha nk you, Mr. Wood. One mome nt, PIeaSe …(in to PBX) Mr. HUn ter, Mr. Wood of IBM COmPUterCompany is On the line. 谢谢，Wood 先生，请稍等。

(打内线电话) HUnter 先生，IBM电脑公司的Wood先生找您。

C: Can you find out What he Wa nts? 你可以问他有什么事吗？A: Yes, Mr. HUnter. (to caller) I ' m sorry to have kept you Waiting, Mr. Wood. Mr. HUnter is rather busy rightnow and would like to know What you WiSh to SPeak to him about.好的，HUnter先生。

(对来电者说)对不起Wood先生，让您久等了。

HUnter先生现在非常忙，他想知道你有什么事对他说。

B: Yes, I Want to buy some COmPUter SOftWare and talk about develop ing some other software. I don ' t knowWhether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。

电话话术SCENCE 1我：hi,客户,this is xxx from Everest case, how are you?客户: hi, xxx, i am fine, thank you, how about you?我：i am fine, thank you, as Easter is drawing near, on behalf of all staff who are working in Everest, we wish you and your family a happy holiday!client: thank you r so sweet.Me: we appreciate your continually support in the past year, in order to express our appreciation, we have sent a secret present to you today. I have sent the tracking NO. to your email.CLIENT: Thank you! xxx. You are so nice. Thank you very much.SCENCE 2Me: May I speak with Mr. XXX?FRONT：Wait a moment please.CLIENT:This is XXX, who is speaking?Me: Good morning! Mr.XXX, this is XXXX from EVEREST .We are factory for SAFETY CASE。

Thank you for your inquiry on Alibaba.CLIENT: O~~,Hi, XXX. How are you?Me: I’m fine, thank you. I have replied to your email about half an hour ago. Have you received it? May I have your comment on my quotation?SCENCE 3M: Good morning, this is XXX from China, could you get XXX pls.……….Hello, XXX, I’m XXX from EVEREST China, I am calling you for safety cases you asked, may I have 2 minutes with you?L: Well……that’s OK.O: I’d like to know whether you received my email?L: Hmm, let me check….I find it.O: How do you think about our rough price?L: I found it’s more expensive than other suppliers.O: As you may know, Chinese suppliers always have lower price, but quality is also essential, do you agree. L: Of course, quality must be good.O: Yes, great minds think alike, quality comes first, So, would you like to test the sample before placing an order?L: Sure.O: When do you need the sample be ready on your table?L: It must be ready by somedate, cause we’ll go on vacation, and I’ll pass sample to my colleague.O: OK, I’ve checked sample before I call you, the answer is we could meet your schedule.L: That’s good.O: And I found you’re a company supplying promotional products in France, which means the potential quantity would be considerable, may I know your estimate quantity for this Item?L: It’s around 10,000pcs for the first shipment.O: Thank you, xxx, I’ll give you an offer based on 10,000pcs, I’d like to discuss it once you satisfy with our sample, Would you agree?L: But I’d like to know your price first.O: Understand, so do you have a target price?L: What’s your price for me?O: As you may know, different material has different prices, which type of steel do you prefer？Suggestion 1:L: No idea, I have no idea.O: It’s Ok, I think this transaction would take a little bit time, how’s your X’ mas promotion?Suggestion 2:L: It’s around $4 to $6. I think you price is higher.O: Suppose we could meet your target price; is there anything else you must consider before ordering? Suggestion 3:L: It’s not a right time, we’ll discuss about that later.O: No problem, let’s discuss later. Would you be free at 10 o’clock?SCENCE 4M: Good morning, xxx. Nice talking to you again. How’s the weather in your part of the world?C: Couldn’t be better, xxx. Sunny, 29°, light breeze...M: Stop! I can’t take any more. So, what can I do for you, Jacques?C: I need a couple of your EPC020 to rent to guests. Can you give me a price quote?M: Let’s see... Uh, the list price is $150 U.S. You’re a valued customer, so I’ll give you a 10% discount. C: That’s very reasonable. Do you have them in stock?M: Sure do! We set up new inventory controls last year, so we don’t have many backlogs any more. C: That’s good. The tourist season is just around the corner, so I need them pretty quick. What’s the earliest shipping date you can manage?M: They can be ready for shipment in 2-3 weeks.C: Perfect. What’s the total CIF price, Rocky?M: Hang on ... The price will be $200 U.S. to your usual port. Do we have a deal?C: You bet! Send me a fax with all the information, and I’ll send you my order right away. I’ll pay by irrevocable letter of credit, as usual. Same terms as usual?M: Of course.C: Great! Nice to do business with you again, Rocky. Bye for now, and say hello to the family for me. M: Will do, and the same goes for me. Bye, Jacques.SCENCE 5A:Hello!B;Hello,is xxx available?A:This is xxx ,. Who’s calling please?B:Hi, xxx, this is xxx from everest, I’m calling to confirm your appointment for tomorrow morning at 9 am with xxx..A: Oh, I almost forgot, Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict. And can’t make it that early.B: If I put you in at a later spot, would that work out?A : It would have to be after lunch. Are you available at about 2 o’clock?B : Sorry ma’m, the only opening we have after lunch is 1:15, but I might be able to work you in after 4 . would that be a better time?A :That’s alright,. I think I should be able to make it at 1:15. Can you put me down for that time slot?B :No problem. I have you appointment changed from tomorrow morning to tomorrow afternoon at 1:15.A : Wonderful. Thanks very much.。

全英外贸业务沟通的商务话术在全球化日益加深的今天，外贸业务的沟通变得尤为重要。

随着英语成为国际商务交流的通用语言，掌握一些全英外贸的商务话术能够帮助我们更好地与国外客户进行沟通，促进商务合作。

下面将介绍一些常用的全英外贸业务沟通的商务话术。

1. 寒暄及自我介绍在开始与客户沟通时，寒暄及自我介绍是必不可少的一部分。

可以使用以下常用表达：- Good morning/afternoon/evening! （早上好/下午好/晚上好！）- How are you today? （今天你好吗？）- My name is [your name] from [your company name]. I am the [position]. （我是来自[your company name] 的[your name]。

我是[position]。

）2. 询问对方的需求在外贸业务中，了解客户的需求是非常重要的。

可以使用以下表达向对方询问：- What products are you interested in? （您对哪些产品感兴趣？）- Could you please tell me about your requirements? （您能告诉我您的需求吗？）- Are you looking for any specific features? （您是否正在寻找某些特定功能？）3. 提供产品信息了解客户需求后，可以提供与其需求相关的产品信息。

以下是几个常用表达：- We have a wide range of products that could meet your requirements. （我们有各类产品，可以满足您的需求。

）- Our products are of high quality and competitively priced. （我们的产品质量高，价格具有竞争力。

）- We can customize the products to meet your specific requirements. （我们可以按照您的特定需求来定制产品。

外贸业务员必备电话英语口语---接到老外电话可以从容应对！一，生活应用篇要找的人不在a: hello, this is carol. may i speak to miss chen?b: yes, one moment please. i'll get her for you.a: thank you.b: i'm sorry, she's not at her room right now.a: oh, i'll call her again.翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。

a: 谢谢。

b: 对不起，她现在不在。

那我在打给她。

自我介绍时，请注意：1. "hello"等于是中文的“喂”，随时随地可用。

2. 打电话先行自我介绍是一种礼貌。

电话中最常用" this is~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。

3. " may i speak to~" 也可以换成是 "can i speak to~" 请~听电话。

抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

外贸电话营销话术一、表明来意篇1. (展会) We have meet in Dubai Fair\ HK autumn Fair last year, and you told meyou were looking for XXXX. Do you still need this product? Have you found suitable supplier？→Do you still keep our catalog？Is there any requirements for the product? Please let me know we may have recommendations for you.We have updated the models, would you like to have a look?2. （询盘、报价）You have sent me an inquiry on Alibaba\ email for XXXX product,but I didn’t get your reply for my quotation, have you checked that Any feedback please→The previous quotation might be deleted. I can resend it, please could you please check again?3. （发样）We have sent you a sample\ you have bought a sample from us. Haveyou tested it? How’s the outcome? →The sample is used in what product?测试好的话：Doyou think you will need more of this product?测试不好：What’s the reason why it failed the test?Is there anything we can do to improve?We have other models might fit, would you like to try?4. （从没联系过）I happened to visit your website\ catalog, and found many ofyour products look similar with ours. So I am calling to see if there is any possibility for potential cooperation. We don’t have customers in your country, so we may have exclusive cooperation for our products.转接找人篇1. May I speak to your Purchasing Manager\ imported manager? We arediscussing the lighting buying issue\ lighting importing issue. But he hasn’t reply me for some time. Could you please help? (最好是直接通话后要到私人联系方式，或者给个电话或者邮箱也好) 2. We have been discussed with him for the new product issues for few weeks,But he hasn’t reply me for some time. Could you please help?、介绍自己——商照篇1. 自我标签：This is Anna from BOYA Lighting,direct indoor LED down lights manufacturer with 10-with 10-year experience. →year experience. →You are a direct importer\ wholesaler\ distributor\ projects? You have factory or resell ？Where ‘s your main market ？Do you sell in shops \ showroom\ online?2. 公司介绍：We are from Zhongshan, China. We have been a professional manufacturer with 10-year experience and own Research & Development team. With factory & facilities, we are able to design new products regularly, and can customize products for customers. →Have you ever bought from Zhongshan?May I know your current supplier Do you have any plan for replacing the current supplier if our price & quality are better?Do you have customization requirements?3. 产品介绍： We now have over 100 series of indoor LED lightings, including LED downlight,track lights, panel lights, linear and ETC.We don’t have customers in your country, so we may have exclusive cooperation for our products. That will be a very huge market cooperation for our products. That will be a very huge market→ →What’s your main products?We now have new models that may bring you profits, would you like to have a look?I think our XXX is very competitive, because we have regular orders for it every year.May I introduce it to you? It may be a new business and make money for you.、介绍自己——散热器\套件篇1. 自我标签：This is Anna from BOYA Lighting,Aluminum heatsink& lighting fixtures manufacturer with 10-manufacturer with 10-year experience. →year experience. →You have factory or resell ？What’s your main product? LED grow light \ flood light\ Street light?2. 公司介绍：We are from Zhongshan, China. We have been a professional manufacturer with 10-year experience. With own factory & facilities, we are able to design new products regularly, and can customize products for customers. → Have you ever bought from Zhongshan?May I know your current supplier ？Are they a factory or just trading company? Do you have any plan for replacing the current supplier if our price & quality are better?Do you have customization requirements?3. 产品介绍：We now have from 5W to 220W, from dia 50mm to 310mm. They are cold forged with AL1070. Very good dissipation \ cooling function forged with AL1070. Very good dissipation \ cooling function→ →Which size do you use most? Big size or small size?For XX size, we just sell XX USD, would you like to have a look?I think our XXX is very competitive, because it is designed specially or Meanwell driver HBG-100 series. We have regular orders for it every year.We have big size heatsink of Dia 305mm, may I introduce it to you? It may be a new business and make money for you.、防挂断篇1. I don’t mean to disturb, but if I can let you know more valuable information,could you please just give me 1 min2. I don’t mean to disturb, but my call may give you a new choice or even new profit, would you please try?3. I don’t mean to disturb, but if our I don’t mean to disturb, but if our products & service are better, products & service are better, products & service are better, don’t you want don’t you wantto have a try? Just 1 min please.4. You don’t need to reply or decide now in this call. You can keep my catalog & contact just in case, you might need me in short future.5. If you are busy now, please just give me your email or WhatsApp, you can see our catalog first then contact me for more.。

You may try to call some customer;1. Introduce your company and yourself2. Let customer know how and where to get their information3. Brief you main products4. Tell customer you would send mail to show details after call5. Give regards or best withes to your customerThat's it.事情缘由：1.是哪里见过？2.是RFQ？3.是老客户？4.是主动开发客户？你好，我找外贸部刘小姐。

我就是，什么事？我是XXX我们提供XX服务，能否加一下联系方式以后询价 OK。

以后效果--很一般。

有，而且我觉得效果挺好，每次发完邮件给客户后，如果第二天没回复的话，我就会跟一封邮件过去问问客户有无收到，如果第三天还是没答复，我就会打电话。

一般打电话会有几种结果：询问客户有无查看我的报价或者觉得怎么样的时候，其实大部分客户都是很礼貌的，没看的话会说我没收到或者什么什么的，让你重新发下。

一般打电话会有几种结果：1.直接说不需要这个产品了，那么没事，我们可以不用浪费时间在邮件跟踪来跟踪去的。

2. 客户是中间商，说在等他的客户的消息。

这个时候你可以问问大概什么时候会有消息，客户说3天后，那么我们3天后再联系下。

3. 客户嫌弃价格高。

那么就可以继续谈了，具体邮件技巧什么的就不多说了。

4. 客户一直是有供应商在合作了，只是看到我们的产品一样顺便来问问价，目前没有和我们合作的意向。

那么这种不要放弃了，你可以试探问问你是和谁合作的啊，还有平时有空没空发发新产品介绍或者新款相关产品型号报价给客户参考下。

挂完电话后，把刚刚和客户在电话里谈的内容再编辑一封邮件发过去加深客户印象。

姑娘，教你如何给外贸客户打电话！姑娘：在实战中，职场打电话有一些固定的说辞，一起来看看，各种情况下，电话应该怎么打？接电话第一句怎么说？1. Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?比如：Hello/Good morning/Good afternoon. Quick Translations, Alice speaking, how may I help you?2. [Company name], [your name] speaking.比如：Quick Translations, Alice speaking.打电话如何自报家门？1. Hello, this is [your name] from [company name].比如：Hello, this is Neil Jenkins from ABC Travels.2. Hi, it's [your name] from [company name].比如：Hi, it's Neil Jenkins from ABC Travels.如何打电话找人？1. May I speak to [person's name]?比如：May I (please) speak to Mr. Smith?2. I'd like to speak to [person's name], please.比如：I'd like to speak to Mr. Smith, please. 如果你很确定你要找谁，可以用这样的句型。

如何阐明打电话原因？一般打电话时候，开头的时候，你需要稍微阐释下，为什么你要打这通电话，这样双方能知判断下面该如何处理，是直接对话，还是需要转达等。

【导语】⼤部分⼈在跟外国⼈打电话的时候都很没有⾃信，不知道如何表达⾃⼰，有些⼈甚⾄会说话结巴。

下⾯就由来说说打电话常⽤的外贸英语⼝语，⼤家千万别错过。

【篇⼀】打电话常⽤的外贸英语⼝语 开头⾃我介绍： Good afternoon,this is lucy from xxx company.You have just sent us one enquiry 5 minutes before,Right? 等客户回答之后继续说： I have replied to you with details by e-mail.Please check.If you have anything not clear,please reply to me or call me. 对⽅回复ok，你可以继续： Bye the way,May I have your Cell number please. 如果对⽅不提供电话，你可以问： May I have your skype please? 如果对⽅没有感到不赖烦，你可继续介绍⼀些公司的基本情况： If you are interested and not so busy,I would like to introduce something to you here. A:Hello，is this Mr.Xu?I'd like to speak to Mr.Xu. 喂，是许先⽣吗?我想和许先⽣讲话。

B:I'll just find out for you.I'm sorry.Mr.Xu is out right now. 我给您看看他在不在?对不起，许先⽣现在不在。

A:May I know when he'll be back? 您能告诉我他什么时候回来吗? B:I have no idea.I can take a message for him. 这我不清楚，我可以帮你转告。

外贸打电话英语口语精选随着中国对外交流的日益频繁,整个社会越来越重视英语的应用。

英语口语表达是英语的最重要的应用形式。

小编精心收集了外贸打电话英语口语，供大家欣赏学习!外贸打电话英语口语篇1Jane：Hello. Sales Department. This is Jane Fields speaking. How may I help you?珍妮：您好，业务部，我是Jane Fields ，我能为你效劳吗?Michael：I'm interested in a couple of items in your new catalog, and I would like to know the prices.迈克尔：我对你们新目录里的几项产品感兴趣，我想知道它们的定价。

Jane：Great. We're offering a special promotional price on a few of the items. Which items did you have in mind?珍妮：好的。

我们针对几项产品提供特价。

你对哪些产品有兴趣?Michael：We're particularly interested in your new RS-five sound card shown on page five of your catalog. I would also like more details about the model RS-four card on page seven.迈克尔：我们特别中意你们目录第五页里的新型RS-5 的声卡。

我还想知道更多关于第七页里RS-4 型声卡的细节。

Jane：OK. The price on the RS-five is forty-five U.S. dollars for quantities up to five hundred units. Then we offer quantity discounts for larger orders.珍妮：好的。

外贸业务员必备电话英语--------接到老外电话从容应对一，生活应用篇要找的人不在A: hello, this is carol.May I speak to miss chen?B; Yes, one moment please.I’ll get her for you.A: Thank you.B: I’m sorry, she’s not at her room right now.A: Oh,I’ll call her again.自我介绍时，请注意：1.“hello”等于是中文的“喂”，随时随地可以用。

2.打电话先行自我介绍是一种礼貌。

电话中最常用“this is ~”而不是“hers I ~”或”I am ~”,这是打电话需要注意的。

3.may I speak to ~也可以换成”can I speak to~?”抱歉这么晚打来1.I’m sorry to call you so late.2.I hope I didn’t catch you at a bad time.很抱歉这时候打电话过来。

“暗含，没有打扰到你的意思”3.I hope I didn’t wake up you so early.我希望这么没有超到你。

4.I’m sorry to call you so early.5.I’m sorry to bother you at this hour.很抱歉在这时候打扰你。

有急事的时候1.It’s urgent, Could I have her mobile phone number?2.Could you tell me where I can reach her?3.This is an emergency. I need to get in contact with him right now.1.我有急事，可不可以告诉我她的手机号码？2.能不能告诉我在哪里可以找到她？3.我有急事，需要马上跟他联络。