地铁客运服务英语unit7
- 格式：pptx
- 大小：1.51 MB
- 文档页数：11
文档推荐
-
地铁客运服务英语unit7页数:11
-
地铁客运服务英语课件Unit 1页数:16
下载文档原格式
合集下载
城市轨道交通客运服务英语(第四章)Subway Outbound Services 出站篇
issued in a planned way for
纪念票是根据重大节 major
festivals
or
日或有纪念意 义的活 commemorative events. The
动有计划地发 行的车 rules of use shall be subject to
票。其使用规 则以当 the provisions of the ticket card
(Chinese)
(English)
Passengers need to pay a
办理市政交通一卡通 deposit of 20 yuan when
时乘客需要交 纳 20 元 applying for the all-purpose
押 金 ， 退卡时 会退还 card, which will be returned to
Task 1——Knowledge Reserve 知识储备
告知乘客需充值
1. There is not enough money on your card. Please top up it. 卡里余额不足，您需要充值了。 2. I am afraid that you need to top up your card. 恐怕您得给卡充值了。 3. You can recharge it with the machine or at the Ticket Office. 您可以用地铁站的充值机或在票务中心充值。
2. How can you help a passenger with no ticket or a damaged single ticket get out of the station?
Task 1——Knowledge Reserve 知识储备
城市轨道交通客运服务英语第2版
last year. David : Is it convenient to take the subway in Beijing? Mr. Zhang: I think so. There are so many interchange stations. You only
have to choose the nearest way to take. David : Is the fare distanced-based? Mr. Zhang: No, the total fare is 2 RMB except for the Airport Express. David: So it is very important to see the guide sign பைடு நூலகம்hen I take subway. Mr. Zhang: Right. You can also ask the staff on the platform. They will help
Unit 1 Metro Introduction 地铁概述
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
have to choose the nearest way to take. David : Is the fare distanced-based? Mr. Zhang: No, the total fare is 2 RMB except for the Airport Express. David: So it is very important to see the guide sign பைடு நூலகம்hen I take subway. Mr. Zhang: Right. You can also ask the staff on the platform. They will help
Unit 1 Metro Introduction 地铁概述
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
城市轨道交通英语-样章
Unit 8 Metro Trouble Shooting / 69
Part I Speaking / 70
Part II Part III Part IV
Reading Washington Metro Train Collision / 72 Good to Know 世界地铁主要事故 / 75 Exercises / 76
前 言
本书是在我国城市化进程蓬勃发展、城市轨道交通在各大城市如火如荼 建设的背景下推出的一部反映轨道交通行业前沿成果的专业英语教材，旨在 培养学生运用专业英语从事城市轨道交通服务和城市轨道交通管理工作。本 书立足于城市轨道交通服务，涵盖了城角度进行了梳理，是一部体系完备、注重应用、对 提高学生的英语和专业水平均有帮助的城市轨道交通专业英语教材。
Part I Speaking / 23 Part II Reading Metro Platform / 26 Part III Good to Know 地铁车站设备概述 / 28 Part IV Exercises / 29
Unit 4 Metro Card / 31
Part I Speaking / 32 Part II Reading Metro Card / 34 Part III Good to Know 地铁文化世界与世界文化（Ⅰ） / 37 Part IV Exercises / 38
Unit 2 Beijing Subway / 13
Part I Part II Part III
Speaking / 14 Reading Beijing Subway / 17 Good to Know 地铁乘车指南 / 19
Part IV Exercises / 20
高速铁路服务英语( 7 Emergency Treatment
It’s dangerous, for you and other passengers’ safety, please extinguish your cigarette. Excuse me, is this your luggage
Sir, I’m very sorry, but this is a regular security check. Please cooperate.
Situation2
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you inform the chief
conductor in time?
Part 3 Equipment failure
Ⅰ. Discussion
1. If there is a problem with your train and you must be late, what should you do? 2. If the conductor told you “The train has a serious difficult.” what should you do?
Ⅲ. Role-play
Situation 1
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you explain to the passengers?
Unit 7 Emergency Treatment
Part 1 Fire safety
城轨交通专业英语Unit7`8
battery给电池充电
automatic analyzer自动查询机
valid ticket holder有效持卡人
wheelchair lift无障碍电梯
deal with sb.与某人打交道
sth处理，应对
prepare sth for sb为某人准备某物
follow the instruction听从指示
1.Review what we have discussed in this class:
the words and phrases and expressions;
practiceto use the expressions with your
partners.
2. Preview Unit13 and Unit14. Find out what
Lead-in words:
(2)Clarifying teaching objectives of this class
Know more about the services in the subway
Be able to read some service signs in the subway
2.Remember some words about ticket office
预习重点
1.Try your best tofigure outhow many parts a subway station contains
2.Find outas many subway positions as possible
附件2任务书
项目
内容
课题
Unit7Platform Service;
Unit8Ticket Office
automatic analyzer自动查询机
valid ticket holder有效持卡人
wheelchair lift无障碍电梯
deal with sb.与某人打交道
sth处理，应对
prepare sth for sb为某人准备某物
follow the instruction听从指示
1.Review what we have discussed in this class:
the words and phrases and expressions;
practiceto use the expressions with your
partners.
2. Preview Unit13 and Unit14. Find out what
Lead-in words:
(2)Clarifying teaching objectives of this class
Know more about the services in the subway
Be able to read some service signs in the subway
2.Remember some words about ticket office
预习重点
1.Try your best tofigure outhow many parts a subway station contains
2.Find outas many subway positions as possible
附件2任务书
项目
内容
课题
Unit7Platform Service;
Unit8Ticket Office
城市轨道交通客运服务英语(第一章)Metro Basic Knowledge 通识篇
Ⅰ. Look and match.
elevator escalator stairs
ticket vending machines (TVM) platform screen doors (PSD) platform
door frame metal detector (DFMD) station control room automatic gate machines (AGM)
Task 1——知视角
5. The deepest subway in the world is in North Korea. 朝鲜平壤市地铁，由于地质的原因，路线和车站都离地七八十米深，最深的达200米左右， 是世界上埋深最深的地铁。 6. The most beautiful subway in the world is in Moscow. 莫斯科地铁被公认为是世界上最漂亮的地铁，享有“地下的艺术殿堂”之美称。莫斯科地铁 系统由14条线路组成，总长度为360千米，共有212个车站，其中44个被列入文化遗产，40多个 地铁站是建筑古迹。每一个地铁站都有着独特的造型和风格，典雅华丽，值得探寻。 7. The cleanest subway in the world is in Singapore. 新加坡地铁是世界上最干净的地铁。新加坡地铁更像一个商场，无时无刻都有保洁人员来打 扫卫生，而且通过新加坡政府的宣传，新加坡人普遍十分注重环境卫生，在地铁上基本不会有人 制造垃圾，就算有垃圾也会马上被地铁工作人员打扫干净。
/ˈwɜːkləʊd/
9. thanks to
10. constantly /ˈkɒnstəntli/
11. update
/ˌʌpˈdeɪt/
adj. 实惠的；经济的 adv. 主要地
城市轨道交通客运服务英语(第2版)Unit-1Metro-Introduction
城市轨道交通客运服务英语(第2版)Unit1Metro-Introduction
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
4) High frequency
5) Independent from other traffic
How is it different from bus? Fill in the chart .
characteristics 1).capacity
subway
bus
great
not bad
2).frequency
Please list as many as countries and cities with metro systems in the world.
Part A Part B Part C Part D Part E
Please list as many as countries and cities with metro systems in the world.
last year. David : Is it convenient to take the subway in Beijing? Mr. Zhang: I think so. There are so many interchange stations. You only have
Unit Aim
You will be able to • Remember some words about metro. • Introduce the metro service in your
own city by searching different materials. • Know the metro from all over the world. • Search metro information by different means (internet, books or magazines) Advised Hours • 4 class hours
4) High frequency
5) Independent from other traffic
How is it different from bus? Fill in the chart .
characteristics 1).capacity
subway
bus
great
not bad
2).frequency
Please list as many as countries and cities with metro systems in the world.
Part A Part B Part C Part D Part E
Please list as many as countries and cities with metro systems in the world.
last year. David : Is it convenient to take the subway in Beijing? Mr. Zhang: I think so. There are so many interchange stations. You only have
城市轨道交通客运服务英语(第2版)Unit_1Metro_Introduction
York__. • 10. The most frequent subway in the world is in Hong
Kong_.
Part A Part B Part C Part D Part E
(David is from America. He is talking about the Beijing Subway with Mr. Zhang. ) David : Oh, what a beautiful subway station! Mr. Zhang: Yes. This is the BEITUCHENG Station of Line 10. Welcome to
Please list as many as countries and cities with metro systems in the world.
Part A Part B Part C Part D Part E
Please list as many as countries and cities with metro systems in the world.
• 1. The earliest and biggest subway in the world is in London.
• 2. The shortest subway in the world is in _Turkey__. • 3. The most convenient subway in the world is in
_Moscow_. • 4. The most luxury subway in the world is in __Paris_. • 5. The deepest subway in the world is in ___South
Kong_.
Part A Part B Part C Part D Part E
(David is from America. He is talking about the Beijing Subway with Mr. Zhang. ) David : Oh, what a beautiful subway station! Mr. Zhang: Yes. This is the BEITUCHENG Station of Line 10. Welcome to
Please list as many as countries and cities with metro systems in the world.
Part A Part B Part C Part D Part E
Please list as many as countries and cities with metro systems in the world.
• 1. The earliest and biggest subway in the world is in London.
• 2. The shortest subway in the world is in _Turkey__. • 3. The most convenient subway in the world is in
_Moscow_. • 4. The most luxury subway in the world is in __Paris_. • 5. The deepest subway in the world is in ___South
地铁客运服务英语课件U
3
便利设施
探索地铁站周边的便利设施，满足您的旅行需求。
地铁礼仪和安全预防措施
学习地铁乘坐安全的礼仪和注意事项，确保您和他人的安全。
餐饮和零售服务
餐饮服务
品尝地铁站附近的美食，满足您的味蕾。
零售服务
探索地铁站内的零售店，尽情购物。
失物招领流程
了解地铁失物招领的流程和方法，帮助您找回遗失的物品。
客户服务中心和投诉处理
掌握路线规划的技巧，节省时间和麻烦。
票务和收费方式
购票方式
探索购票方式和选项，为您的地铁旅行做好准备。
收费方式
了解地铁收费方式，知道如何合理使用您的地铁票。
优惠和折扣
发现地铁乘客可享受的各种优惠和折扣。
地铁站设施与便利设。
2
无障碍设施
介绍地铁为特殊需求乘客提供的无障碍设施。
介绍地铁客户服务中心的功能和如何处理投诉。
地铁客运服务英语课件
欢迎来到地铁客运服务英语课件！本课程将介绍地铁客运服务的各个方面， 包括票务和路线规划、车站设施和便利设施、地铁礼仪和安全预防措施等内 容。
地铁客运服务概述
介绍地铁客运服务的重要性和优势，以及与其他交通方式的比较。
地铁路线图和规划
地铁路线图
了解地铁路线图，规划您的出行路线。
路线规划
城市轨道交通客运服务英语 unit 1 Enjoying Colorful Metro
London
香港
伦敦
WARM-UP
Look at the following metro pictures, and try to guess where they are located?
Moscow
Switerland
莫斯科
瑞士
Sweden
Spain
瑞典
西班牙
Dialogue A Do you know when the first metro was built?
Dialoge A
Lily: Daddy, look at the picture about London Underground, please. Daddy: Oh, it is so beautiful. Lily: Do you know when it was built? Daddy: I know it was built in 1863. Lily: It has such a long history. Does it have the longest running line? Daddy: The record of that is in New York currently. Lily: What are the differences among metro, underground, and subway? Daddy: They have similar meaning, but are used in different countries. Lily: I see. Many international artists often display their talents in New York Subway stations. Daddy: Yes. As you know, China city metro been developing rapidly in recent years. Lily: It is said that Beijing metro is famous for its safety. Daddy: Yes. You are supposed to contribute yourself to metro in China. Lily: Of course, I will, Daddy.
城市轨道交通客运服务英语 unit 4 Greeting and Making Introduction
shake hands 握手
look forward to 盼望 honor ['ɒnə(r)] vt. 尊 敬，给以荣誉
acquaintance [ ə'kweɪntəns] n. 相识的人，熟人
Dialogue B I’m very happy to meet you.
Dialoge B
1.What does Xiao Bai do?
原创力文档是网络服务平台方若您的权利被侵害侵权客服qq
Unit 4 Greeting and Making Introduction
OBJECTIVES
Learn the words and expressions on greeting and making introduction
Can greet people and make introduction in English
Exercise
Exercise1 Exercise2
Exercise1： Choose the proper word to fill in the blanks.
1.Oh, here _______ Comes Mr. Zhang , the station manager. (come/comes)
Activity 2
Activity 3&4
Dialogue B I’m very happy to meet you.
Dialoge B Words & Phrases Activity 5 Activity 6 Activity 7&8
Lily: Good morning, Xiao Bai. I'd like you to meet Wang Dong. He's our new station officer. Wang Dong, Xiao Bai is our station supervisor. Xiao Bai: (shaking hands with Wang Dong) Hello, it's a pleasure to meet you, Wang Dong. Welcome aboard. Wang Dong: Thank you. I'm glad to meet you, too. Lily: And this is Xiao Liu. He will work with you. Wang Dong: Hi, Xiao liu, I'm very happy to meet you. Xiao Liu: Hello, Wang Dong, I'm glad to meet you. I've heard so much about you. Lily: (smiling) Only good things, Wang Dong. Oh, and here comes Mr. Zhang , the station manager. Mr. Zhang: Hello, you must be Wang Dong. Pleased to meet you.
城市轨道交通客运服务英语 Unit 11 Dealing with Lost
Words & Phrases
Activity 1
Lily : Ok. Please give me some personal details.
Passenger : Yes.I’m Jason Smith. My contact telephone number is 635349.
Activity 2
Passenger : It’s a Polo. The logo is at the bottom in the
Dialoge B Words & Phrases Activity 5 Activity 6 Activity 7&8
back corner. Lily : OK, can you name the items in it? Passenger : Well, some cash and two bank cards. Oh, also my girlfriend’s photo. Lily : I’m sure it’s your wallet. Thank you for your cooperation. And you must sign the “lost and found” form to make sure you have it back.
Dialogue A When and where did you lose the briefcase?
Dialoge A
Words & Phrases
Activity 1
Activity 2
Activity 3&4
Dialogue A When and where did you lose the briefcase?
221114111《铁路客运英语》参考答案
Warming upA.1. b2. c3. d4. aB.1. departure station2. departure time3. ticket price4. ID number5. destination6. seat number7. seat class8. passenger’s name9. QR code 10. train numberC.上铺upper berth 中铺middle berth下铺lower berth 高级软卧luxury soft sleeper软卧soft sleeper 硬卧hard sleeper商务座business class seat 特等座VIP class seat一等座first class seat 二等座second class seat软座soft seat 硬座hard seat无座standingD.1. twelve o’clock2. one o’clock3. two o’clock4. four o’clock5. three o’clock6. five o’clock7. six o’clock8. seven o’clock9. ten o’clockTesting Your EarsA.name, train, thank you, whenB.1. do2. name3. ticket office4. sign5. BeijingC.1. tea2. Here you are3. glad to meet youReadingExercisesA.1. ideal2. offered3. available4. located5. affordable6. Relax7. overnight8. optionsB.1. F2. F3. T4. T5. FC.1. 商务座对乘客来说，是理想的选择。
2. 一些高铁上有VIP坐席，这些坐席不豪华，但是却很舒服。
城市轨道交通客运服务英语(第三章)In the Subway Station 站内篇
8. ___n_e_x_t__to__
9. o__n_/__a_t_t_h_e_c__o_r_ner
10. __r_e_s_t_r_o_o_m___
11. _____e_x_i_t ____
12. _t_r_a_n_s_f_e_r__ 13. _g__o_u__p_s_ta__ir_s__/ _d_o_w__n_s_t_a_i_rs
2. Use the map of Beijing Subway System below to practice helping
ቤተ መጻሕፍቲ ባይዱ
passengers get the best way to their destinations with your partners.
Here is an example for your reference.
P:( Excuse me ), sir? S:Yes? Can I help you? P:I’d like to go to Xidan Station. Would you please tell me how to get there? S:( Sure ). You can take Line 10 and get off1 at Guomao Station which is a transfer station.
Task 1——知视角
城市 广州
上海
景点
中文名称 鲁迅纪念馆
黄埔军校 东方明珠 广播电视塔
蓬莱公园
英文名称 The Lu Xun Memorial Hall
Whampoa Military Academy
The Oriental Pearl Radio & TV Tower
城市轨道交通客运服务英语 unit 1 Enjoying Colorful Metro
Warm Up
DialogueA
DialogueB
Exercise
Fun Time
WARM-UP
Look at the following metro pictures, and try to guess where they are located?
Beijing
Paris
北京
巴黎
Hong kong
1.What speed can the fastest subway reach?
Words & Phrases Activity 5
The fastest subway could run up to 128 ___________________________________ kilometers per hour. ___________________________________ 2.Is the train unmanned in France Lille?
Words & Phrases
Activity 1
Activity 2
Activity 3&4
running line? No, it doesn't.The subway with the _____________________________________ longest running line is in New York _____________________________________ currently. _____________________________________
Unit1 Enjoying Colorful Metro
OBJECTIVES
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
• __________________________________________ ____________________________
• __________________________________________ _____________________________
• __________________________________________ _____________________
Unit 7 Fire Alarm System
防灾报警系统
Unit Aim
You will be able to • Remember some words about fire
alarm system • Introduce the composition and
profile of fire alarm system • Describe the function and working
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
• 1. Please list all the mode names of FAS.
• Situation: Please introduce the FAS in your own city from different aspects. It may include the following parts:
• 1. supervision mode • 2. alarm mode • 3. fire control coordination mode • 4. disaster-proof communication mode • 5. disaster-proof extension integration • 6. disaster-proof extension network
• 2. The role of emergency alarm call is inform people with voice fire . • 3. The role of temperature probe is reaches a certain temperature on alarm . • 4. The role of control module is control the action of each hardware. • 5. The role of CCTV is monitoring site conditions. • 6. The role of broadcasting system is promptly inform passengers of the
panel, floor display, detector, control module and manual alarm. • David: And can you tell me its working principle? • Mr. Zhang: Once the detector measures smoke, it will automatically send
an alarm signal. And it will activate automatic spray device to extinguish fire in time. • David: Oh, it seems that FAS has a perfect function. • Mr. Zhang: Right. Because subway is an underground transport, it will cause great loss if fire cannot be extinguished in time.
current situation.
Part A Part B Part C Part D Part E
• (David is from America. He is talking about the Beijing Subway with Mr. Zhang. )
• David: Can you tell me the full name of FAS? • Mr. Zhang: Sure. FAS mean fire alarm system. • David: So what is the function of it? • Mr. Zhang: Well, it has at least three functions, such as fire alarm,
• 2. What’s the function of FAS?
• __________________________________________ ____________________________
• __________________________________________ _____________________________
procedure of fire alarm system Advised Hours: • 2 class hours
ቤተ መጻሕፍቲ ባይዱ
Part A Part B Part C Part D Part E
Top 10 subways in the world
• 1. The role of fire extinguish device is promptly extinguished the fire in subway station.
automatic spray & extinguishing, and alarm linkage. • David: Then what does FAS consist of? • Mr. Zhang: Basically it contains a supervising and managing center, control
• __________________________________________ _____________________________
• __________________________________________ _____________________
Unit 7 Fire Alarm System
防灾报警系统
Unit Aim
You will be able to • Remember some words about fire
alarm system • Introduce the composition and
profile of fire alarm system • Describe the function and working
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
Part A Part B Part C Part D Part E
• 1. Please list all the mode names of FAS.
• Situation: Please introduce the FAS in your own city from different aspects. It may include the following parts:
• 1. supervision mode • 2. alarm mode • 3. fire control coordination mode • 4. disaster-proof communication mode • 5. disaster-proof extension integration • 6. disaster-proof extension network
• 2. The role of emergency alarm call is inform people with voice fire . • 3. The role of temperature probe is reaches a certain temperature on alarm . • 4. The role of control module is control the action of each hardware. • 5. The role of CCTV is monitoring site conditions. • 6. The role of broadcasting system is promptly inform passengers of the
panel, floor display, detector, control module and manual alarm. • David: And can you tell me its working principle? • Mr. Zhang: Once the detector measures smoke, it will automatically send
an alarm signal. And it will activate automatic spray device to extinguish fire in time. • David: Oh, it seems that FAS has a perfect function. • Mr. Zhang: Right. Because subway is an underground transport, it will cause great loss if fire cannot be extinguished in time.
current situation.
Part A Part B Part C Part D Part E
• (David is from America. He is talking about the Beijing Subway with Mr. Zhang. )
• David: Can you tell me the full name of FAS? • Mr. Zhang: Sure. FAS mean fire alarm system. • David: So what is the function of it? • Mr. Zhang: Well, it has at least three functions, such as fire alarm,
• 2. What’s the function of FAS?
• __________________________________________ ____________________________
• __________________________________________ _____________________________
procedure of fire alarm system Advised Hours: • 2 class hours
ቤተ መጻሕፍቲ ባይዱ
Part A Part B Part C Part D Part E
Top 10 subways in the world
• 1. The role of fire extinguish device is promptly extinguished the fire in subway station.
automatic spray & extinguishing, and alarm linkage. • David: Then what does FAS consist of? • Mr. Zhang: Basically it contains a supervising and managing center, control