业绩(一天)Handouts

业绩的英文Achievements or Performance in EnglishAchievements or performance refers to the results that an individual, team or organization has accomplished within a given period. It serves as a measure of an individual’s, team’s or organization’s success in carrying out their responsibilities and achieving their goals. Achievement or performance records usually include metrics such as productivity, quality, revenue growth, customer satisfaction, and many others.There are many reasons why achievements or performance records matter. These records can help individuals, teams or organizations to identify their strengths and weaknesses, set goals, and evaluate their progress. They also serve as a powerful tool for recognition, promotion, and enhancement of reputation.In this article, we will explore what it means to have notable achievements or performance records, the benefits that come with it, and some examples of how to document your achievements or performance records.What are Notable Achievements or Performance Records?Notable achievements or performance records are outcomes that exceed the expectations of stakeholders, whether they are an individual, team or organization. It could be delivering a project ahead of schedule and under budget, winning a prestigious award, exceeding sales targets, or improvingcustomer retention rate above industry standards. Any accomplishment that demonstrates exceptional performance and adds value can be considered notable.Why Is Having Notable Achievements or Performance Records Important?Having notable achievements or performance records can help individuals, teams or organizations in several ways, including:1. Attracting future opportunities: When potential employers or customers are exploring their options, they are more likely to choose someone with an impressive track record than someone without. Notable achievements or performance records can set individuals apart from their peers and demonstrate their capabilities.2. Building Self-Confidence: Achieving notable achievements or performance records can be a source of pride and inspiration. It can help individuals, teams or organizations share their successes with others and develop a sense of self-worth.3. Improving Reputation: Notable achievements or performance records can improve an individual’s, team’s or organization’s reputation, thus increasing visibility and credibility among potential customers or clients.4. Providing Insight for Personal Growth: By reflecting on notable achievements or performance records, individuals, teams or organizations can identify areas of strength and areas for improvement.Examples of How to Document Your Achievements or Performance Record1. Use Metrics to Measure Performance: Measuring your achievements in terms of metrics is one of the easiest ways to document your achievements or performance records. These metrics could be based on revenue growth, customer satisfaction rates, productivity, or any other measurable outcome. For example, if you’re a sales representative, you could document your achievements on how much revenue you generated or the number of new customers you brought in.2. Share Customer Feedback: Feedback from satisfied customers can bea powerful way to demonstrate your achievements or performance records. Collecting these feedbacks can be done through feedback surveys, online reviews or testimonials. Having a collection of positive feedbacks serves as proof that your customer service is excellent and that you’re meeting or exceeding customer’s expectations.3. Keep a Logbook: Maintain a personal logbook of the activities you’ve carried out and the results of each action. A logbook should contain details about the objectives of each task, why the task was important, and how well you executed the task. Later on, you can use your logbook to highlight your achievements or performance records in your resume or CV.4. Highlight Award-Winning Achievements: If you or your team have won any awards, this is an excellent achievement to document. Highlighting award-winning achievements shows that you're a top performer in your industry, and a recognition of your impact.Conclusion:In conclusion, documenting achievement or performance records serves as evidence of an individual’s, team’s or organization’s accomplishments. It is an essential tool for measuring progress, knowing strengths and weaknesses, and building a positive reputation that enhances the chances of future success. By using metrics, customer feedback, keeping a logbook or highlighting award-winning achievements, individuals or teams can effectively document their achievements or performance records.。

trader 交易员day trade 当日交易当日冲销big macs, mega-issue 大盘股pension fund 养老基金valuation 股价delist 摘牌inventory存货bribery 行贿cook the book 做假帐portfolio 投资组合commodity 期货call option 看涨期权put option 看跌期权merger 并购arbitrage 套利spot transaction 即期交易forward transaction 远期交易option forward transaction 择期交易swap transaction 调期交易parent company 母公司IPO:initial public offering 新股首发consolidation 兼并leveraged 杠杆be biased bearishly 偏向熊市break 突破buy a dip 下跌时买入/逢低买入buying 买盘cap （趋势）受阻consolidation 盘整contain 限制cover 平仓daily chart 日图（依次类推）fresh option plays 新的期权买家GMT 格林威治时间high 高点hourly range 小时区间initial support 初始支撑位intraday 日内的intact 有效Japanese accounts 日本帐户keep（stop）设置（止损位）large stops 巨大的止损盘Ldn 伦敦long 多头low 低点minor probe 轻微（突破于等）o/n overnightoverbuy 超买oversell 超卖paring 货币对/汇率/汇价position 头寸rally 反弹，回升resistance 阻力位retracement 回撤rising lows 低点上升round from oversold territory 离开超卖区域sell into strength strategy 逢高卖出short 空头shorts are in play from overnight 空头自昨夜一直留在场内square 回补stall 盘整stochastic 随机指标stop 止损位stop out 止损离场牛市bull market熊市bear market收盘close看跌weaker tendency暴跌steep fall跌停板limit dowm看涨stronger tendency暴涨jump涨风bullish tone涨停板limit up回升rally反弹rebound开盘opening平仓close-out买空buy long卖空sell short除息日ex-dividend date让股transfer of share认购subscribe股息dividend蓝筹股blue chip红筹股red chipbig/large-cap stock, mega-issue 大盘股大盘market index散户retail investor 或者private investor被套quilt coverAll Ordinaries Index （澳大利亚）股市指数Amex(American Stock Exchange) 美国股票交易所amortize 摊提，分期偿还债务annuity 年金享受权asking price 卖主的开叫价assess 对（财产等）进行估价，确定（款项）的金额back 拖欠的bad loan 呆账，坏账bailout 帮助……摆脱困境balloon （分期付款中）最后数目特大的一笔barometer 晴雨表，[喻]标记，指标basis point 基点（一个百分点的百分之一）bear markets 熊市blue-chip （股票等）热门的，（在同行中）最赚钱的forex foreign exchangebond 债券，公债bourse 交易所，证券交易所bull markets 牛市bullish 牛市的bunji-change 快速的大幅度变化CAC-40 Index （法国）股市指数junk bond 假债券junk bonds 垃圾债券lien 扣押权，留置权liquidate 清算，破产list （交易所）上市证券；把（证券）列人上市证券表long position 多头margin 差额，保险金mutual fund 公共基金答案补充securities 证券，债券shares （英）股票=（美）stockshore up 支撑slash （大幅度）削减（工资等）slump 暴跌，不景气SMI index （苏黎士市）瑞士股票指数solvent 有偿还能力的speculate 投机speculation 投机speculator 投机者。

销售漏斗管理Pipeline因为销售人员个人水平所产生的瓶颈，潜在影响到了整体的销售目标。

销售管理人员切实想解决这三个问题就必须要跟一线销售进行充分的沟通，而销售这种很“虚”的东西很难用语言去表达，沟通中更多阐述的可能都是自己的感观，而非客观。

Pipeline，一个陌生的词汇。

我们讲它是一个针对用户的销售进程管理工具。

那么我们为什么要进行漏斗分析呢？因为销售是一个很难去用什么具体数字去考评的特殊职业。

在合同签订的一刻前，谁也不敢说自己成功了，因为这其中充满了太多的变数。

那么销售管理人员又该怎样去考察评测一线销售人员呢？我想管理人员经常会问自己这样三个问题：第一，是否有足够的潜在生意能够满足预定销售目标；第二，正在进行的项目是否一直在向前推动；第三，是否会有因为销售人员个人水平所产生的瓶颈，潜在地影响到了整体的销售目标。

销售管理人员切实想解决这三个问题就必须要跟一线销售进行充分的沟通，而销售这种很“虚”的东西很难用语言去表达，沟通中更多阐述的可能都是自己的感观，而非客观。

Pipeline 的三大功能Pipeline 不仅是语言，更是过滤器……沟通困难就需要一种语言。

而恰恰这正是Pipeline“过滤网、准确预测、形成共同语言”这三大功能的其中之一。

Pipeline 能够形成一种销售人员沟通中共通的语言。

画个图就能知道销售流程进展到了哪个部分，下一步该做什么也能一目了然。

这个图，就是Pipeline Analysis Process（漏斗分析）；而这个销售流程自然就要按照Pipeline 来进行勾画。

pipeline的第二个功能即过滤网，正如其在生活中的应用一样，把粗糙的含有很多“杂质”的物质，通过其所不同的漏网密度，从而得到去除杂质后得“纯净物”。

当然，这种纯净物就是销售管理人员所想要的重要“信息”。

所过滤掉的，是那些冗余、甚至是混淆视听的错误信息。

在销售岗位上工作的人，都会或多或少的遇到一些诸如虚假项目的情况。

销售日报总结范文大全8篇篇1一、销售概况今日，我公司在各类销售渠道上取得了显著的业绩。

在市场竞争激烈的环境下，我们凭借精准的市场定位、优质的产品以及优秀的销售团队，成功实现了销售目标的稳步增长。

二、销售业绩分析1. 销售额与销售量今日总销售额达到XX万元，总销售量达到XX件。

相比于去年同期，销售额增长了XX%，销售量增长了XX%。

增长速度得益于我们营销策略的不断优化和产品质量的持续提高。

2. 产品销售情况主要热销产品包括产品A、产品B及产品C。

其中产品A的销售额占总销售额的XX%，产品B占XX%，产品C占XX%。

根据市场反馈，产品性能优异，满足了消费者需求。

同时，新产品D的销售额也在逐步上升，市场前景广阔。

3. 客户分析今日新客户开发数量达到XX家，老客户回购率达到XX%。

客户反馈良好，对我们的产品和服务表示满意。

我们将继续加强客户关系管理，提高客户满意度。

4. 渠道分析线上线下渠道均取得显著成绩。

线上渠道通过电商平台实现了销售额的快速增长，线下实体店也吸引了大量消费者。

我们将继续优化渠道布局，拓展新的销售渠道。

三、市场分析1. 竞争态势目前市场上竞争对手数量众多，竞争激烈。

但凭借优质的产品和完善的销售策略，我们在市场上仍占据一定优势。

我们将继续关注市场动态，调整竞争策略。

2. 市场趋势随着消费者需求的不断变化，市场趋势也在逐步变化。

我们将加大研发投入，优化产品结构，以满足市场需求。

同时，我们也将关注新兴市场的开发，拓展市场份额。

四、营销反思与展望1. 成功经验今日的成功得益于我们始终坚持以客户为中心的服务理念，以及销售团队的专业性和敬业精神。

我们将继续发扬这些优点，提高客户满意度。

2. 不足之处尽管今日取得了显著成绩，但在市场开发、产品创新等方面仍有不足。

我们将加强市场调研，优化产品开发流程，提高市场竞争力。

3. 未来展望未来，我们将继续加大营销力度，拓展市场份额。

同时，我们也将关注新兴市场的开发，积极应对市场变化，实现可持续发展。

快消品从业人员必懂的英文销售术语常见的150余条英文销售术语整理如下:DADistribution & Assortment分销Location：位置Display：陈列Pricing：价格Inventory：库存Merchandising：助销Promotion：促销KAKey Account：重点客户GKAGlobal Key Account：全球性重点客户NKANational Key Account：全国性重点客户LKALocal Key Account：地方性重点客户RKARetail Key Account ：零售重点客户SMShoppingMall：大型购物消费中心简称销品茂HYMHypermarket：巨型超级市场,简称大卖场SPMSupermarket：超级市场,简称超市S-SPMSmall-Supermarket：小型超市M-SPMMiddle-Supermarket：中型超市L-SPMLarge-Supermarket：大型超市C&CCash & Carry：仓储式会员店CVSConvenience Store：便利店GSGas Station：加油站便利店DSDiscount Store：折扣店MTModern Trade ：现代渠道TTTradiditional Trade：传统渠道OTOrganized Trade：现代特殊渠道OPOn Premise ：餐饮渠道HBRHotel,Bar,Restaurant：旅馆、酒吧、餐馆等封闭性通路WHSWholesaler：批发商2nd tier Ws：二级批发商DTDistributor：经销商,分销商2ndDT：二级分销商DISTDistributor System：专营分销商MWManaged Wholesalers：管制批发商PWPassive Wholesalers：传统批发商DSDDirect Store Delivery：店铺直接配送CSTDCompany Sells Third Party Delivers：我销他送DCDistribution Center：配送中心TPLThird Party Logistics：第三方物流CRPContiuous Replenishment：持续补货CAOComputer Assisted Ordering：计算机辅助订货PURPurchase：进货OOSOut of Stock：缺货Inventory day：库存天数SKUStock Keeping Uint：最小库存计量单位UPC：通用产品编码Bar Code：条形码SlimSlim：纤细,苗条包装TC：铁罐包装AC：铝罐包装TPTETRA PAK：利乐无菌包装俗称纸包装PET：宝特瓶俗称胶瓶POSMPoint of Sale Materials：陈列品GEGondola End：端架MITMarketing Inpact Team：卖场整合性陈列；堆箱TGType Genus ：堆头Island Display：堆头式陈列Floor Display：落地割箱陈列Pallet Display：卡板陈列Strip Display：挂条陈列Sidekick Display：侧挂陈列Checkout Display：收银台陈列Cooler Display：冰柜陈列Secondary Display：二次陈列Cross Display：交叉陈列PGPromotion Girl：促销员P-TPart-timer：临时工,特指临促POPPoint Of Purchase：门店广告Price discount：特价On-Pack：绑赠Sampling：试吃Road Show：路演,大型户外促销活动DMDirect Mail ：商场快讯商品广告；邮报PRPublic Relation：公共关系NPNews Paper：报纸杂志ADAdvertisement：广告GRPGross Rating Point：毛评点;总收视点媒介用语Loyalty：忠诚度Penetration：渗透率Value Share：市场份额AVEAverage：平均数WTDWeighted：加权NUMNumeric：数值PPPrevious Period：上期YAYear Ago：去年同期VOLVolume：销售量VALValue：销售额VAL-PPValue PP：上期销售额VAL-YAValue YA：去年同期销售额YTDYear To Date ：截至当期的本年累计MTDMeans Month to Date：本月到今天为止SPPDSales Per Point of Distribution：每点销售额BTLBelow The Line：线下费用ATLAbove The Line：线上费用ABCActivity based costing：成本动因核算法又称：巴雷托分析法U&AUsage and Attitude：消费态度和行为市场调查FGDFocus Group Discuss：座谈会市调一种Store Check：终端调查,铺市率调查CR：销售代表CR-OP：销售代表-餐饮渠道CR-OT：销售代表-现代特殊渠道CR-MT：销售代表-现代渠道CR-TT：销售代表-传统渠道OTCR：现代渠道销售代表WDR：批发拓展代表ADR：客户拓展代表DCR：分销商合约代表DSR：分销商销售代表KSR：大客户销售主任KAM：重点客户经理CDM：渠道拓展经理MDR：市场拓展代表MDE：市场拓展主任MDM：市场拓展经理TMM：通路行销市场经理TDS：区域拓展主任TDM：区域拓展经理LTDM：高级区域拓展经理UM：业务单位经理大区经理GMGeneral Manager：总经理GMDRGeneral Manager Direct Reports ：总经理直接下属VPVice President：副总裁FVPFirst Vice President：第一副总裁AVPAssistant Vice President：副总裁助理CEOChief Executive Officer：首席执行官COOChief Operations Officer：首席运营官CFOChief Financial Officer：首席财务官CIOChief Information Officer：首席信息官Director：总监HRDHuman Resource Director：人力资源总监ODOperations Director：运营总监MDMarketing Director：市场总监OMOperations Manager：运营经理PM Product Manager：产品经理BMBrand Manager：品牌经理4PProduct、Price、Place、Promotion：4P营销理论产品、价格、渠道、促销4CCustomer、Cost、Convenience、Communication：4C营销理论顾客、成本、便利、沟通4VVariation、Versatility、Value、Vibration：4V营销理论差异化、功能化、附加价值、共鸣SWOTStrengths、Weaknesses、Opportunities、Threats：SWOT分析法优势、劣势、机遇、威胁FABEFeature、Advantage、Benefit、Evidence：FABE法则特性、优点、利益、证据USPUnique Selling Propostion：独特销售主张3AAvalible、Able、Adsire：买得到、买得起、乐得买PDCAPlan、Do、Check、Action：PDCA循环管理计划、执行、检查、行动OEMOriginal Equipment Manufacturer：原始设备制造商,俗称“贴牌”ODMOriginal Design Manufacturer：原装设计制造商OBMOwn Brand Manufacturer：自有品牌制造商IPOInitial Public Offering：首次公开募股LOGO：商标Slogan：广告语FMCGFast Moving Consumer Goods：快速消费品DCGDurable Consumer Goods：耐用消费品。

雅思听力改写总结编辑整理：尊敬的读者朋友们：这里是精品文档编辑中心，本文档内容是由我和我的同事精心编辑整理后发布的，发布之前我们对文中内容进行仔细校对，但是难免会有疏漏的地方，但是任然希望（雅思听力改写总结）的内容能够给您的工作和学习带来便利。

同时也真诚的希望收到您的建议和反馈，这将是我们进步的源泉，前进的动力。

本文可编辑可修改，如果觉得对您有帮助请收藏以便随时查阅，最后祝您生活愉快业绩进步，以下为雅思听力改写总结的全部内容。

雅思听力改写大汇总1. vaccinated = vaccination 疫苗（接种)2. book = reserve 预定3。

activities = what to do 活动4. worry = concern 关心，担心5。

bury = move…underground 埋6。

pay the expense = bear the cost 付钱7。

pavement=footpath=sidewalk 人行道8。

terrace=balcony=platform=roof=gallery 平台，阳台9。

policy=a document embodying a contract of insurance 保险10. road=avenue=drive=lane=street 街道马路11. resident=people who live there 居民12. red = colored 上色（可能是红色）13。

propose=advice=suggest 建议14. car=vehicle 交通工具，车辆15。

happy=delight=good=well=pleased=confident=professional 高兴，自信，正面情绪16. cheap=low 便宜17. contemporary=present=now 当今的，现代的，现在18。

Introduction:As we approach the end of the year, it is essential to take a moment to reflect on the past year's achievements and identify areas for improvement. This annual overall performance summary aims to provide a comprehensive overview of the company's performance, highlighting key successes, challenges, and future strategies.1. Revenue Growth:Over the past year, our company has experienced a significant increasein revenue, with a growth rate of 20%. This achievement can beattributed to several factors, including our strategic expansion into new markets, successful product launches, and effective marketing campaigns. Our focus on customer satisfaction has also played a crucial role in retaining existing customers and attracting new ones.2. Market Expansion:In the past year, we have successfully expanded our market presence by entering new geographical regions. This expansion has allowed us to tap into new customer segments and increase our market share. Our strategic partnerships with local distributors and retailers have beeninstrumental in this growth, enabling us to reach a wider audience.3. Product Development:Our commitment to innovation has led to the successful launch of several new products over the past year. These products have received positive feedback from customers and have contributed to our revenue growth. We have also focused on improving our existing product line byincorporating customer feedback and making necessary enhancements.4. Operational Efficiency:We have made significant strides in improving our operational efficiency, resulting in cost savings and increased productivity. Our focus on process optimization, employee training, and technology adoption has allowed us to streamline our operations and reduce waste. This has ultimately led to improved profitability and customer satisfaction.5. Customer Satisfaction:Customer satisfaction remains a top priority for our company. In the past year, we have conducted several customer surveys to gather feedback on our products and services. The results have been overwhelmingly positive, with a satisfaction rate of 90%. We have taken these insights to heart and continue to work on enhancing our customer experience.6. Challenges and Opportunities:While we have achieved remarkable success, we have also faced several challenges. The global economic downturn has impacted our revenue growth in certain markets, and we have had to adapt our strategies accordingly. However, we believe that these challenges also present opportunities for growth. We are actively exploring new markets, diversifying our product portfolio, and strengthening our relationships with customers tomitigate these risks.7. Future Strategies:To ensure continued success, we have identified several key strategies for the upcoming year. These include:- Investing in research and development to stay ahead of market trends- Expanding our digital presence to reach a broader audience- Strengthening our supply chain to ensure product availability and reduce costs- Enhancing our employee training programs to foster a culture of continuous improvementConclusion:In conclusion, the past year has been a year of significant achievements and growth for our company. We have managed to overcome challenges and capitalize on opportunities, resulting in a strong financial performance and an enhanced market position. As we move forward, we remain committed to delivering exceptional products and services, fostering innovation, and driving sustainable growth. With a clear focus on our strategicgoals, we are confident in our ability to achieve even greater success in the coming years.。

果切店员工每日工作流程英文回答：Working as a staff member in a fruit cutting shop requires a well-organized daily workflow. Here is a breakdown of my daily routine:1. Opening the Shop:I start my day by arriving at the shop a little before opening time. I make sure to unlock the doors, turn on the lights, and set up the necessary equipment for the day. This includes sharpening the knives, cleaning the cutting boards, and arranging the display of fruits.2. Checking Inventory:Before the shop opens, I check the inventory to ensure we have an adequate supply of fruits for the day. I make a note of any items that need to be restocked and inform themanager accordingly.3. Assisting Customers:Once the shop opens, I greet customers and assist themin choosing their desired fruits. I provide recommendations based on their preferences and answer any questions they may have. It's important to be friendly and approachable,as good customer service is crucial for customer satisfaction.4. Preparing Fruits:When customers make their selections, I proceed to wash, peel, and cut the fruits according to their preferences.For example, if a customer wants a fruit salad, I will cuta variety of fruits into bite-sized pieces and mix them together. If a customer wants a specific fruit sliced, Iwill use a sharp knife to ensure precision.5. Packaging and Presentation:After preparing the fruits, I package them in containers or plastic bags, depending on the customer's preference. I make sure to arrange the fruits neatly and present them in an appealing manner. Aesthetics play a significant role in attracting customers, so I payattention to the presentation.6. Maintaining Cleanliness:Throughout the day, I continuously clean and sanitize the work area to maintain a hygienic environment. This includes wiping down the cutting boards, washing utensils, and regularly emptying the trash. Cleanliness is essential to ensure the fruits remain fresh and to comply with health and safety regulations.7. Cash Handling:As customers make their purchases, I handle cash transactions and provide them with the correct change. Accuracy is crucial in this aspect, as any mistakes can lead to customer dissatisfaction. I also keep track of thesales and provide the manager with a daily sales report.8. Closing the Shop:At the end of the day, I clean and organize the shop, ensuring everything is in its proper place. I turn off the lights, lock the doors, and set the alarm system. Before leaving, I make sure to restock any depleted fruits and notify the manager of any necessary supplies.中文回答：作为果切店的员工，每天的工作流程需要有良好的组织安排。

1C&F(cost&freight)成本加运费价2T/T(telegraphictransfer)电汇3D/P(documentagainstpayment)付款交单4D/A(documentagainstacceptance)承兑交单(certificateoforigin)一般原产地证6systemofpreferences)普惠制7CTN/CTNS(carton/cartons)纸箱8PCE/PCS(piece/pieces)只、个、支等9DL/DLS(dollar/dollars)美元10DOZ/DZ(dozen)一打11PKG(package)一包，一捆，一扎，一件等12WT(weight)重量.(grossweight)毛重.(netweight)净重16EA(each)每个，各17W(with)具有18w/o(without)没有19FAC(facsimile)传真20IMP(import)进口21EXP（export）出口22MAX(maximum)最大的、最大限度的23MIN(minimum)最小的，最低限度24M或MED(medium)中等，中级的25M/V（merchantvessel）商船(steamship)船运27MT或M/T(metricton)公吨28DOC(document)文件、单据29INT（international）国际的30P/L(packinglist)装箱单、明细表31INV(invoice)发票33REF（reference）参考、查价34EMS（expressmailspecial）特快传递35STL.(style)式样、款式、类型36T或LTX或TX(telex)电传37RMB（renminbi）人民币38S/M（shippingmarks）装船标记39PR或PRC(price)价格40PUR(purchase)购买、购货41S/C（salescontract）销售确认书42L/C（letterofcredit）信用证43B/L（billoflading）提单44FOB（freeonboard）离岸价45CIF（cost,insurance&freight）成本、保险加运费价BAbankacceptance银行承兑汇票余额、差额破产、倒闭Batbattery电池不记名债券.,B/Bbillbook出纳簿B/Bbillbought买入票据、买入汇票b&bbed&breakfast住宿费和早餐费密送的副本BCbuyercredit买方信贷B/Cbillsforcollection托收汇票银行清算b/dbroughtdown转下页债券B/Dbillsdiscounted已贴现票据B/Dbankdraft银行汇票bothdatesinclusive,bothdaysinclusive包括头尾两天B/Ebillofentry报关单.,B/Ebillofexchange汇票BEPbreakevenpoint保本点、盈亏临界点b/fbroughtforward承前BFbondedfactory保税工厂受益人B/G,b/gbondedgoods保税货物BHCBankHoldingCompany银行控股公司BISBankofInternationalSettlements国际清算银行bitbinarydigit两位数银行帐册.,B/Lbilloflading提货单B/Loriginalbillofladingoriginal提货单正本大厦BMPbankmasterpolicy银行统一保险BNbanknote钞票BObranchoffice分支营业处BObuyer’soption买者选择交割期的远期合同BOMbeginningofmonth月初billofmaterials用料清单BOObuild-operate-own建造—运营—拥有BOOMbuild-operate-own-maintain建造—运营—拥有—维护BOOTbuild-operate-own-transfer建造—运营—拥有—转让balanceofpayments收支差额BOTbalanceoftrade贸易余额BOYbeginningofyear年初.,B/Pbillspayable应付票据分支机构BRbankrate银行贴现率.,B/Rbillsreceivable应收票据经纪人或经纪人佣金.,BS,B/Sbalancesheet资产负债表B/Sbillofsales卖据、出货单BshareBshareB股banktelegraphictransfer银行电汇BVbookvalue票面价值分Ccash;coupon;currency现金、息票、通货Ccentigrade摄氏（温度）特许会计师、主任（主管）会计师商业代理、代理商消费者协会C/Acapitalaccount资本帐户C/Acurrentaccount往来帐C/Acurrentassets流动资产交单付款注销资本CAPMcapitalassetpricingmodel固定资产计价模式成本会计标准.,现金簿CBDcashbeforedelivery先付款后交货银行本票贷方对销c/dcarrieddown过次页、结转下期CDcertificateofdeposit存单c/fcarryforward过次页、结转CGcapitalgain资本利得CGcapitalgoods生产资料、资本货物海关票据交换所Chgscharges费用支票C/Icertificateofinsurance保险凭证CIAcertifiedinternalauditor注册内部审计员到岸价，货价+保险+运费综合所得税支票短期拆放C/Lcurrentliabilities流动负债注册管理会计师CMEA,ComeconCouncilforMutualEconomicAssistance经济互助委员会CMLcapitalmarketline资本市场线性CMOCollateralisedMortgageObligations担保抵押贷款债务CMVcurrentmarketvalue现时市场价值CNconsignmentnote铁路运单CNcreditnote贷方通知书c/ocarriedover结转后期.,C/Ocashorder现金汇票、现金订货产地证明书公司COBOLCommonBusinessOrientedLanguage通用商业语言CoComCoordinatingCommitteeforMultilateralExportControls多边出口控制协调委员会货到付款帐栏担保、抵押物托收Com.;佣金集装箱cont.,契约、合同conv.,cv.,可转换的、可兑换的本金代理行公司商业票据注册公共会计师CPBChinaPatentBureau中国专利局CPIconsumerpriceindex消费者价格指数CPMcostperthousand每一千个为单位的成本CPPcurrentpurchasingpower现行购买力息票CPTcarriagepaidto运费付至......C/Rcompany’srisk企业风险贷记、贷方CRcarrier’srisk承运人风险CRcurrentrate当日汇率、现行汇率CRcashreceipts现金收入CRclassrate分级运费率CScivilservant;civilservice公务员、文职机关CSconvertiblesecurities可转换证券股本CSIcustomersatisfactionindex顾客满意指数木桶CTcorporatetreasurer公司财务主管CTcabletransfer电汇ctcrate板条箱ctgecartage货运费、搬运费、车费分CTTcapitaltransfertax资本转移税cucubic立方CUcustomsunions关税联盟立方厘米立方英寸立方米立方码累积优先（股）本月、当月CVconvertiblesecurity可转换债券CVDcountervailingduties抵消关税、反倾销税本---量---利分析订货付款货币CYcalendaryear日历年CYcontainer整装货柜CYcontaineryard货柜堆场、货柜集散场Ddegree;draft度、汇票D/Adepositaccount存款帐户D/Adocumentagainstacceptance承兑交单d/adaysafteracceptance承兑后......日（付款）欠款报单日记帐、流水帐DBmethoddecliningbalance(depreciation)method递减余额折旧法现金流量贴现法D/Ddocumentarydraft跟单汇票.;D/Ddemanddraft即期汇票D/d;d/ddaysafterdate出票后......日(付款)干船坞DDBmethoddoubledecliningbalance(depreciation)method双倍递减余额折旧法交易最后日期赤字、亏损滞期费折旧;.;空舱费危险货物差额折扣、贴现dish’d;dishddishonored不名誉、拒付双重所得税（免征）div.;divddividend红利、股息D-JDowJones&Co.美国道—琼斯公司DJIADowJonesIndustrialAverage(StockIndex)道—琼斯工业股票指数DJTADowJonesTransportationAverage道—琼斯运输平均数DJUADowJonesUtilityAverage道—琼斯公用事业平均数DKDon’tknow不知道DLdirectloan直接贷款DLdiscretionarylimit无条件限制DLDdeadlinedate最后时限Dls.;Dol(s);Doll(s)dollars元DMDeutscheMark;D-mark;Deutschmark;德国马克DMCsdevelopingmembercountries发展中国家DNdatenumber日期号DN;D/Ndebitnote借记通知单DNRdonotreduce不减少do.;同上、同前D/Odeliveryorder发货单Doc(s)documents凭证、单据、文件附单据、附件凭证（单据）编号宽限日数DORdateofrequest要求日DP;D/Pdocumentagainstpayment交单付款DPIdisposablepersonalincome个人可支配收入DPOBdateandplaceofbirth出生时间和地点DPPdampproofing防潮的借记、借方.;DRdiscountrate贴现率、折扣率Drdebtor债务人DRdepositreceipt存单、存款收据借方DS;d/sdaysaftersight(days’sight)见票后.......日(付款)ds.;d’sdays日日的地(港)DTCDeposittakingcompany接受存款公司DTCDepositTrustCompany储蓄信托公司dup.;dupl.;副本DVPdeliveryversuspayment付款交货dy.;d/yday;delivery日、交货dzdozen一打- ffeet英尺Fdealtinflat无息交易的(page)接下页定期集市票面金额固定资产货运代理行FAfreealongside启运港船边交货FABBFellowoftheBritishAssociationofAccountantsandAuditors英国会计师和审计师协会会员FACfacility设施、设备fastascan尽快FACTfactoranalysischarttechnique因素分析图解法(discharge,dispatch)免费送货工厂交货FAIAFellowoftheAssociationofInternationalAccountants国际会计协会会员（货品）中等平均质量发运地船边交货价FASBFinancialAccountingStandardsBoards财务会计标准委员会FATfixedassettransfer固定资产转移FATfactoryacceptancetest工厂验收试验FBforeignbank外国银行外国汇票固定资本固定费用远期合同法郎FCAFellowoftheInstituteofCharteredAccountants特许会计师学会会员FCGforeigncurrencyguarantee外币担保FCLfullcontainerload整货柜装载FCL/LCLfullcontainerload/less(than)fullcontainerload整装/分卸FCRforwarder’scargoreceipt货运代理行收据FCTforwardingagent’scertificateoftransport货运代理行领货证资金FDBmethodfixedrateondecliningbalancemethod定率递减余额折旧法FDIforeigndirectinvestment外商直接投资FDICFederalDepositInsuranceCorporation联邦储蓄保险公司FEforeignexchange外汇FEfutureexchange远期外汇FFFrenchfranc法国法郎fibfreeintobarge驳船上的交货价FIBCfinancialinstitutionbuyercreditpolicy金融机构买方信贷险FIFOfirstin,firstout先进先出法.(stndg.)financialstanding资信状况.(F/S)financialstatement财务报表财政年度FINAfollowingitemsnotavailable以下项目不可获得FIOfreeinandout自由进出免交所得税盾FLGfinanceleaseguarantee金融租赁担保无利息FMVfairmarketvalue合理市价FOfreeout包括卸货费在内的运费对折、页码FOBfreeonboard（启运港）船上交货、离岸价格FOBairportFOBairport(启运）机场交货（价）FOBSTfreeonboardstowedandtrimming包括清理及平仓的离岸价格freeofcharge免费FOCUSFinancialandOperationsCombinedUniformSingleReport财务经营综合报告FOKfillorkill要么买进或卖出，要么取消FORfreeonrail(orroad)铁路或（公路）上交货价for’d.,fwdforward;forwarded转递FOREXforeignexchange外汇FOSfreeonsteamer蒸汽船上交货（价）FOUOforofficialuseonly仅用于公事FOW,（启运站）火车上交货（价）FOXFuturesandOptionsExchange期货和期权交易所FPfloatingpolicy浮动政策FPfullypaid已全付的FRAforwardrateagreement远期利率协议FRCDfloatingratecertificateofdeposit浮动利率存单frt.,期货、远期合约freecasenochargeforcase免费事例FREFfixedrateexportfinance固定利率出口融资frt.&运费及酬金运费待付运费已付FSfinalsettlement最后结算FSRfeasibilitystudyreport可行性研究报告FTWfreetradewharf码头交易FTZfreetradezone自由贸易区期货、将来FVfacevalue面值FVAfairvalueaccounting合理价值法FWDforward(exchange)contract远期合约外汇FXbrokerforeignexchangebroker外汇经纪人fxdfixed固定的FXRNfixedratenote定息票据FYfiscalyear(financialyear)财政（务）年度全部付讫FYIforyourinformation供您参考--作者：JIMMY--发布时间：2005-7-812:35:22--;export交易所、输出E.&如有错漏，可加更正exceptasotherwisenoted除非另有说明EATearningsaftertax税后收益EBexbudgetary预算外EBITearningsbeforeinterestandtax扣除利息和税金前收益EBSElectronicBrokingService电子经纪服务系统EBTearningbeforetaxation税前盈利ECEuropeanCommunity;EuropeanCommission欧洲共同体、欧洲委员会ECexportcredit出口信贷ECerrorcorrected错误更正例如无息票ECAexportcreditagency出口信贷机构ECAFEEconomicCommissionforAsiaandtheFarEast亚洲及远东经济委员会ECEEconomicCommissionforEurope欧洲经济委员会ECGExportCreditGuarantee出口信用担保ECIexportcreditinsurance出口信用保险ECRexportcreditrefinancing出口信贷再融资ECTestimatedcompletiontime估计竣工时间ECUEuropeanCurrencyUnit欧洲货币单位E/Dexportdeclaration出口申报单EDexdividend无红利、除息、股利除外EDDestimateddeliverydate预计交割日EDIelectronicdatainterchange电子数据交换EDOCeffectivedateofchange有效更改日期EDPElectronicDataProcessing电子数据自理.;如有错误，可加更正EERIEffectiveExchangeRateIndexesofHongKong港汇指数EETEastEuropeanTime东欧时间EFexportfinance出口融资EFExchangeFund外汇基金EFTelectronicfundstransfer电子资金转帐EFTAEuropeanFreeTradeArea(Association)欧洲自由贸易区（协会）EGMExtraordinaryGenaralMeeting特别股东大会EIBExport-ImportBank进出口银行EILWBEconomicIntegrationLoan世界银行经济一体化贷款ELexportlicense出口许可证ELIextralowimpurity极少杂质EMFEuropeanMonetaryFund欧洲货币基金EMIPequivalentmeaninvestmentperiod等值平均投资期EMPend-ofmonthpayment月末付款EMPEuropeanmainports欧洲主要港口EMSEuropeanMonetarySystem欧洲货币体系EMSexpressmailservice邮政特快专递EMUEuropeanMonetaryUnion欧洲货币联盟encenclosed停业encl(s).enclosure附件附件End.;背书登记人EOAeffectiveonorabout大约在.......生效EODeveryotherday每隔一日EOEEuropeanOptionsExchange欧洲期权交易EOMendofmonth月底EOQeconomicorderquantity最底订货量EOSendofseason季末EOUexport-orientedunit出口型单位EOYendofyear年终EPDearliestpossibledate最早可能日期EPNexportpromissorynote出口汇票EPOSelectronicpointofsale电子销售点EPRearningspriceratio收益价格比率EPReffectiveprotectionrate有效保护率EPSearningspershare每股收益额、每股盈利额超额利润税EPVIexcesspresentvalueindex超现值指数EPZexportprocessingzone出口加工区ERMexchangeratemechanism汇率机制ERSExportRefinanceScheme出口再融资计划ESOPEmployeeStockOwnershipPlan职工持股计划财产、遗产ESTEasternStandardTime美国东部标准时间以下ETAestimatedtimeofarrival预计到达时间ETDestimatedtiemofdeparture预计出发时间ETDZEconomicandTechnologicalDevelopmentZone经济技术开发区ETLTequaltoorlessthan等于或少于ETSestimatedtimeofsailing预计启航时间EUEuropeanUnion欧盟EUAEuropeanUnitsofAccount欧洲记帐单位ex.;exchexchange汇兑、况换另外、不在内从合同无息票无股息出口展期EXWexworks工厂交货价商务英语：集装箱术语缩写时间：2005-06-0618:08本网LCLLessThanContainerLoad拼箱40HC40HighCubic40柜40HRF40HighRefrigerator40冻柜普通柜半危险品危险品O／TOpenTop开顶柜冻柜CYContainerYard集装箱堆场CFSContainerFreightStation集装箱处理站TEUTwentyfeetEquivalentUnits20尺集装箱FEUFortyfeetEquivalentUnits40尺集装箱A／WAllWater全水路（主要指由美国西岸中转至东岸或内陆点的货物的运输方式）MLBMiniLandBridge迷你大陆桥（主要指由美国西岸中转至东岸或内陆点的货物的运输方式）外企公司常用缩写：1、RGDS:Regards2、TKS:Thanks3、ASAP:Assoonasposible越快越好4、BTW:Bytheway顺便说一下5、FW:Foward提出6、COD:Codeofconduct公司行为规范准则7、OL:Officelady办公室女职员8、EG:Forexample9、FYI:Foryouinformation意思是不管你的事，你看一下就好了10、ETC:Estimatedtimeofcomplete预计完成时间11、ETS:Estimatedtimeofshipping预计船期12、NG:Nogood不合格13、FNG:Fuckingnewguy常指把事情搞得一团糟的新员工14、CC:Carboncopy抄送差额????????????????????c/-(orc/s)---------------cases箱桶;琵琶桶ca.;c/s;箱船舶互撞条款C/D--------------cashagainstdocuments付款交单B/C-------------------------Billsforcollection托收单据取消;注销公元前Freight转下成本加保费.运费价银行汇票,cancelled，cancellation取消;注销Bill----------------------Discounted贴现票据取消;注销datesinclusive包括首尾两日商品目录bdle.;把;捆C/B------------------------cleanbill光票.;B/E;汇票beforedelivery先付款后交单接下页立方厘米；立方公分B/G-----------------------Bondedgoods保税货物复写纸；副本（指复写纸复印的）bg.;b/s-----------------bag(s)袋商会银行业务CommodityInspectionBureau中国商品检验局篮;筐C/d------------------------carrieddown转下bl.;(s)包cent-----------------------centum(L.)一百Blading-------------------BillofLading提单Cert.;;certified证明书;证明大厦立方英尺B/LBillofLading提单C/f------------------------Carriedforward接后;结转(下页) 包,barrels桶商议;Compare比较bot.;bott.;btl--------bottle瓶C.&成本加运费价格商标;牌CFS;FreightStation集装箱中转站;货运站破碎公毫桶;琵琶桶proportionofGeneralAverage共同海损分摊额b/s-----------------------bags;bales袋;包货物Bs/L----------------------BillsofLading提单(复数)费用瓶支票蒲式耳保险凭证;箱ConsularInvoice领事发票;领事签证箱(复数),盒(复数)lnsuranceFreight成本.保险费加运费价格&&Commission成本.保险费加运费，佣金价格(L),pannyorpence便士&&Exchange成本.保险费.运费加汇费的价格D/A---------------------DocumentagainstAcceptance承兑交单&I-----------------CostInsuranceFreight&Interest成本.保险费.运费加利息的价格d/承兑后若干天(交款)inOrder;Cashwithorder订货时付款.，D/D--------------Demanddraft即期汇票;Deliveredatdocks码头交货桶D/d---------------------documentarydraft跟单汇单;clause级;条款;项十二月CLP------------------------ContainerLoadPlan集装箱装箱单deld--------------------delivered交付cm-------------------------centimetre厘米;公分交付;交货cm2------------------------squarecentimetre平方厘米;平方公分部;股;处cm3------------------------cubiccentimetre立方厘米;立方公分目的港;目的地CMB------------------------国际公路货物运输条约D/f---------------------deadfreight空舱费CMI------------------------Comit'eMaritimeInternational国际海事委员会汇票c/n------------------------covernote暂保单;预保单直径CNC------------------------新集装箱运输差额;差异公司dis.,disc't-----------discount贴现;折扣;贴现息c/o------------------------careof转交dls.;元C/O;产地证明书Dmge--------------------Damage损坏ondeliveryorCollectiondelivery货到付款目的港;目的地COFC-----------------------ContaineronFlatCar平板车装运集装箱D/N---------------------debitnote欠款账单佣金单据领事签证发票附单据;附证件Cont.;合同;合约dols.;元FCL---------------FullContainerLoad整箱货??[广告]注册会员Products? Markets? 状态离线发表于2005-6-2016:29?????FCL---------------FullContainerLoad整箱货??ETFL----------------expectedtimeoffinishingloading预计装完时间??.&战争险不保条款??ex------------------peroroutof搭乘??例如??除外；example例子;样本??Feb---------------February二月??Exch----------------exchange兑换；汇兑??fromalongside船边交货价??除外??fromgeneralaverage共同海损不赔??ex．无利息??例如；freein船方不负担装船费??出口??数字??费用??inandout船方不负担装卸费??特别的；额外的??in,outandstowed船方不负担装卸费及理舱费??in,out,stowedandtrimmed船方不负担装卸费.理舱费及平舱费??克；公分??inwagon承运人不负担装入货车费??．；G/A-------------GeneralAverage共同海损（保险用语）??液唡??加仑??F/O---------------infavorof交付给…；以…为受益人??货物??船方不负担卸货费??克；公分??onaircraft飞机上交货价。

职场术语总结一、常见职场术语在职场中，有许多常见的术语被广泛使用。

理解这些术语对于顺利融入职场文化，提高工作效率非常重要。

以下是一些常见的职场术语的概述：1. KPIKPI是Key Performance Indicator的缩写，即关键绩效指标。

KPI是用来衡量员工或组织绩效的指标。

每个员工通常会有特定的KPI，跟踪和达到这些指标可帮助评估业绩。

2. ROIROI是Return on Investment的缩写，即投资回报率。

ROI是衡量投资回报效果的指标。

当做出决策时，特别是涉及到资源分配和投资的时候，计算ROI可以帮助决策者确定投资是否有益或者有效果。

3. P&LP&L是Profit and Loss的缩写，即盈亏表。

P&L是一份报告，用于汇总企业的收入、支出及利润状况。

它对于企业经营者来说是非常重要的，可以帮助他们了解企业的盈利能力和财务状况。

4. SWOT分析SWOT是指Strengths, Weaknesses, Opportunities, Threats，也就是优势、劣势、机会和威胁。

SWOT分析是一种评估个人、团队或组织当前状况和未来发展的方法。

通过分析内外部环境中的优势、劣势、机会和威胁，可以制定战略和优化业务。

5. RFPRFP是Request for Proposal的缩写，即需求邀请书。

它是一份文件，由公司或组织发出，邀请供应商提交商业建议，以满足特定的业务需求。

通常，RFP提供了关于业务需求、条件和要求的详细信息。

6. CRMCRM是Customer Relationship Management的缩写，即客户关系管理。

CRM是一种战略方法，旨在建立和维护与客户之间的良好关系。

具体实施CRM的方式包括使用技术工具和策略来管理客户信息、与客户互动，并提供优质的客户服务。

7. WFHWFH是Work From Home的缩写，即在家办公。

这一术语在近年来的全球卫生危机中经常被提及，意味着员工可以在家里完成工作。

Subject: Weekly Sales ReportDear [Boss's Name],I am pleased to provide an overview of our sales performance for the week ending [date]. Our team has been dedicated to driving sales and meeting our targets, and I am pleased to report our progress.1.Total Sales Figures:Total sales for the week amounted to [insert amount], showcasing a [percentage increase/decrease] from the previous week. This indicates [any relevant trends or pattern observed].2.Key Achievements:We successfully launched the new product line, resulting in a [percentage increase] in sales of these items compared to the previous week.The team demonstrated exceptional customer engagement, resulting in a [percentage increase] in upsells and add-on purchases.3.Market Analysis:Analysis of regional sales indicates that [specific region] experienced a [percentage increase/decrease] in sales, attributed to [relevant factors].The demand for [specific product/service] has shown a steady growth, with a notable increase in customer inquiries and purchases.4.Challenges and Mitigation:Despite the overall positive performance, we encountered challenges in [specific area]. We have initiated strategies to address this, including [brief description of steps taken].5.Looking Ahead:In the upcoming week, we aim to capitalize on the momentum by [specific plans or initiatives].We are focused on enhancing our customer service efforts and refining our sales strategies to ensure continued growth.I believe that by capitalizing on our strengths and addressing areas for improvement, we are well-positioned to achieve our sales objectives in the coming weeks.I am open to any feedback, suggestions, or further insights to ensure our continual progress. Thank you for your support, and I look forward to discussing this in our upcoming meeting.Best regards, [Your Name] [Your Position] [Company Name]。

日销售总结汇报英语作文Sales ReportDate: [Enter Date]Reported by: [Enter Your Name]Position: Sales RepresentativeSummary:I am pleased to present the daily sales report for [Enter Date]. This report provides an overview of our sales activities, performance, challenges faced, and strategies employed to achieve our targets. It is aimed at assessing our progress and identifying areas for improvement.1. Sales Performance:We experienced a significant increase in sales on [Enter Date]. Our total sales for the day amounted to $[Enter Amount], surpassing our target of $[Enter Target Amount]. This achievement can be attributed to several factors, including increased customer demand, effective marketing campaigns, and improved customer service.2. Customer Demographics:Analyzing our customer base, we noted an expansion in our target market. Our products have appealed to a broader range of customers, including young professionals, families, and seniors. This diversification has contributed to the overall growth in sales.3. Key Sales Strategies:a) Marketing Campaigns:Our marketing team executed a series of successful campaigns, both online and offline. These initiatives focused on building brand awareness, offering promotional discounts, and highlighting the unique features of our products. These efforts resulted in higher customer acquisition and increased sales.b) Customer Service:Our commitment to providing exceptional customer service played a vital role in achieving our sales targets. We ensured prompt responses to customer queries, addressed complaints efficiently, and focused on building long-term relationships with our clients. This approach instilled trust and loyalty among our customers, leading to repeat purchases and positive word-of-mouth referrals.c) Upselling and Cross-Selling:To maximize sales, we implemented effective upselling and cross-selling techniques. By suggesting complementary products or upgrades to our customers, we not only increased the average transaction value but also enhanced customer satisfaction. This strategy contributed significantly to our daily sales.4. Challenges Faced:a) Supply Chain Issues:During the reporting period, we faced challenges related to our supply chain. Delays in product deliveries impacted our inventory management and caused occasional stockouts. We are activelyworking with our suppliers to address these issues and ensure a seamless supply chain process.b) Intense Competition:The competitive landscape remains fierce, with rival companies aggressively promoting their products. We must continue to stay innovative, improve our product offerings, and enhance our marketing strategies to stay ahead in the market.5. Recommendations:Based on the analysis of our sales performance and challenges faced, I would like to propose the following recommendations: a) Strengthen Supply Chain:To mitigate supply chain issues, we should establish stronger relationships with our suppliers and explore alternative sourcing options. Regular communication and proactive monitoring of inventory levels will help us avoid stockouts and maintain customer satisfaction.b) Competitive Analysis:Conducting a thorough analysis of our competitors' strategies will enable us to identify their strengths and weaknesses. This knowledge will guide us in developing more effective marketing campaigns and differentiating our products from those of our competitors.c) Training and Development:Investing in the training and development of our sales team willenhance their knowledge and skills, enabling them to better understand customer needs and provide personalized solutions. Regular training sessions on product knowledge, effective communication, and negotiation skills will contribute to overall sales growth.In conclusion, we have achieved exceptional sales performance on [Enter Date] due to effective marketing campaigns, improved customer service, and an expanded customer base. Despite the challenges faced, we remain committed to delivering outstanding results and continuously improving our sales strategies. By implementing the recommended actions, we aim to maintain our growth trajectory and exceed our sales targets.Thank you for your attention.[Your Name]Sales Representative。

果切店员工每日工作流程英文回答：Working as a staff member at a fruit cutting shop involves various daily tasks and responsibilities. Here is an overview of my typical work routine:1. Opening the shop: I start my day by arriving at the shop a little earlier to prepare for the day ahead. This includes turning on the lights, setting up the display, and ensuring all the necessary equipment and tools are in place.2. Checking inventory: Before we start serving customers, it's important to check the inventory to ensure we have enough fruits and other ingredients for the day. This involves taking stock of the fruits, checking their quality, and restocking if necessary.3. Greeting customers: As customers start coming in, I greet them with a friendly smile and welcoming attitude. Imake sure to provide excellent customer service by offering assistance, answering any questions they may have, and making recommendations based on their preferences.4. Taking orders: Once a customer has made their selection, I take their order and confirm the details, such as the type of fruit, size of the portion, and any additional toppings or dressings they may want. I also ask if they have any specific dietary restrictions or allergies to ensure their order is prepared accordingly.5. Preparing the fruits: After receiving the orders, I proceed to wash, peel, and cut the fruits as per the customer's request. It's important to handle the fruits with care and maintain hygiene throughout the process.6. Assembling the fruit platters: Once the fruits are prepared, I carefully arrange them on a platter or in a bowl, making sure to create an appealing and visually pleasing presentation. I may also add some garnishes or drizzle some sauce to enhance the overall look and taste.7. Serving the customers: When the fruit platters are ready, I serve them to the customers with a smile. I ensure that the orders are accurately delivered and that any additional requests or modifications are taken care of promptly.8. Cash handling: As customers pay for their orders, I handle the cash register, process payments, and provide accurate change if needed. It's essential to maintain accuracy and honesty while handling cash transactions.9. Cleaning and closing: Towards the end of the day, I clean and sanitize the work area, including the cutting tools, display area, and any other equipment used. I also restock the inventory for the next day and make sure everything is organized and ready for the next shift.中文回答：作为果切店的员工，每天的工作流程包括各种任务和责任。

零售领域中的专业英语词汇I. 销售和市场A. 销售1. 销售目标1)Sales target - 销售目标2)Sales quota - 销售配额3)Revenue goal - 收入目标4)Sales forecast - 销售预测5)Performance target - 绩效目标6)Sales expectation - 销售期望7)Sales target achievement - 销售目标达成8)Sales target tracking - 销售目标跟踪9)Sales target adjustment - 销售目标调整10)Sales target evaluation - 销售目标评估11)Sales target alignment - 销售目标对齐12)Sales target deadline - 销售目标截止日期13)Sales target progress - 销售目标进展14)Sales target planning - 销售目标规划2. 销售技巧1)Sales skills - 销售技巧2)Persuasion techniques - 说服技巧3)Negotiation skills - 谈判技巧4)Communication skills - 沟通技巧5)Closing techniques - 成交技巧6)Listening skills - 听力技巧7)Relationship-building skills - 建立关系技巧8)Problem-solving skills - 解决问题技巧9)Presentation skills - 演示技巧10)Product knowledge - 产品知识11)Objection handling - 处理异议技巧12)Time management skills - 时间管理技巧13)Customer service skills - 客户服务技巧14)Adaptability - 适应能力15)Resilience - 坚韧性16)Confidence - 自信心17)Empathy - 同理心18)Assertiveness - 自信果断19)Follow-up skills - 跟进技巧20)Feedback solicitation - 征求反馈技巧21)Relationship management - 关系管理22)Trust-building skills - 建立信任技巧23)Networking skills - 社交网络技巧24)Emotional intelligence - 情商25)Consultative selling - 咨询式销售26)Storytelling techniques - 讲故事技巧27)Value proposition - 价值主张28)Rapport building - 建立融洽关系29)Handling objections - 处理异议技巧30)Needs assessment - 需求评估3. 销售额1)Sales revenue - 销售额2)Revenue generation - 收入产生3)Revenue growth - 收入增长4)Revenue stream - 收入流5)Sales volume - 销售量6)Gross sales - 总销售额7)Net sales - 净销售额8)Sales performance - 销售业绩9)Sales figures - 销售数据10)Sales turnover - 销售额11)Sales target attainment - 销售目标达成12)Sales commission - 销售佣金13)Sales pipeline - 销售渠道14)Sales cycle - 销售周期15)Sales forecast - 销售预测16)Sales report - 销售报告17)Sales analysis - 销售分析18)Sales tracking - 销售跟踪19)Sales performance evaluation - 销售业绩评估20)Sales trend - 销售趋势21)Sales projection - 销售预测22)Sales target - 销售目标23)Sales quota - 销售配额24)Sales incentive - 销售激励25)Sales promotion - 销售促销26)Sales campaign - 销售活动27)Sales strategy - 销售策略28)Sales territory - 销售领域29)Sales commission rate - 销售佣金率30)Sales performance metrics - 销售业绩指标B. 市场营销1. 市场调研1)Market research - 市场调研2)Consumer behavior - 消费者行为3)Market segmentation - 市场细分4)Demographic analysis - 人口统计分析5)Target market - 目标市场6)Competitor analysis - 竞争对手分析7)Trend analysis - 趋势分析8)Customer preferences - 客户偏好9)Product positioning - 产品定位10)Brand awareness - 品牌知名度11)Market share - 市场份额12)Sales forecast - 销售预测13)Customer satisfaction survey - 客户满意度调查14)Focus group - 焦点小组15)Mystery shopping - 神秘顾客调查16)SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) - SWOT分析（优势、劣势、机会、威胁）17)Data analysis - 数据分析18)Market trends - 市场趋势19)Pricing analysis - 定价分析20)Market research report - 市场调研报告21)Customer segmentation - 客户细分22)Purchase intent - 购买意向23)Market opportunity - 市场机会24)Data collection - 数据收集25)Survey methodology - 调查方法论26)Sampling techniques - 抽样技术27)Market analysis - 市场分析28)Brand perception - 品牌认知度29)Market research firm - 市场调研公司30)Competitor benchmarking - 竞争对手基准比较2. 广告宣传1)Advertising –打广告2)Promotion - 促销3)Marketing campaign - 市场营销活动4)Advertisement - 广告5)Branding - 品牌推广6)Marketing strategy - 市场营销策略7)Digital marketing - 数字营销8)Social media marketing - 社交媒体营销9)Advertising agency - 广告代理公司10)Marketing mix - 市场营销组合11)Product placement - 产品放置12)Endorsement - 背书13)Sponsorship - 赞助14)Public relations - 公共关系15)Media planning - 媒体策划16)Copywriting - 文案撰写17)Ad campaign - 广告活动18)Ad targeting - 广告定向投放19)Ad creative - 广告创意20)Ad spend - 广告支出21)Ad placement - 广告位置22)Advertising budget - 广告预算23)Ad campaign analysis - 广告活动分析24)Call to action (CTA) - 行动号召25)Brand ambassador - 品牌大使26)Advertising effectiveness - 广告效果27)Ad impressions - 广告曝光量28)Click-through rate (CTR) - 点击率29)Conversion rate - 转化率30)Ad targeting options - 广告定位选项3. 促销活动1)Promotion - 促销2)Sales promotion - 销售促进3)Discount - 折扣4)Coupon - 优惠券5)Special offer - 特别优惠6)Deal - 优惠活动7)Clearance sale - 清仓大甩卖8)Buy one, get one free (BOGO) - 买一送一9)Limited-time offer - 限时特价10)Flash sale - 限时抢购11)Rebate - 退款12)Gift with purchase - 赠品促销13)Loyalty program - 忠诚度计划14)Sweepstakes - 抽奖活动15)Contest - 比赛16)Prize - 奖品17)Free samples - 免费样品18)Cross-promotion - 跨界促销19)Bundle promotion - 套餐促销20)Seasonal promotion - 季节性促销21)In-store promotion - 店内促销22)Online promotion - 网络促销23)Customer loyalty promotion - 客户忠诚度促销24)Referral program - 推荐计划25)VIP sale - VIP特卖26)Anniversary sale - 周年庆促销27)Cashback offer - 返现优惠28)Trade-in promotion - 以旧换新促销29)Product demonstration - 产品示范活动II. 产品和库存管理A. 商品管理1. 商品采购(Merchandise procurement)1)Procurement - 采购2)Purchase - 购买3)Supplier - 供应商4)Vendor - 供应商5)Sourcing - 采购来源6)Inventory - 库存7)Stock - 库存8)Replenishment - 补货9)Order - 订单10)Supplier selection - 供应商选择11)Supplier negotiation - 供应商谈判12)Purchase order - 采购订单13)Bulk buying - 大宗采购14)Procurement process - 采购流程15)Vendor management - 供应商管理16)Supplier relationship management (SRM) - 供应商关系管理17)Lead time - 提前期18)Just-in-time (JIT) inventory - 定时库存19)Procurement cost - 采购成本20)Price negotiation - 价格谈判21)Product sourcing - 产品采购22)Supplier evaluation - 供应商评估23)Contract negotiation - 合同谈判24)Purchase requisition - 采购申请25)Vendor selection criteria - 供应商选择标准26)Quality control - 质量控制27)Price comparison - 价格比较28)Payment terms - 付款条件29)Procurement strategy - 采购策略30)Vendor performance tracking-供应商绩效跟踪2. 商品陈列(Product display)1)Display - 陈列2)Visual merchandising - 视觉营销3)Shelf - 货架4)Showcase - 陈列柜5)Window display - 橱窗展示6)Point of sale (POS) display - 销售点陈列7)Product placement - 产品摆放8)Retail layout - 零售布局9)End cap - 顶部陈列10)Cross-merchandising - 跨品类搭配陈列11)Floor plan - 店铺平面图12)Pop-up display - 弹出式陈列13)In-store signage - 店内标识14)Interactive display - 互动式陈列15)Merchandise rotation - 商品轮换16)Planogram - 陈列图17)Shelf talkers - 货架标签18)Product grouping - 产品分组19)Interactive kiosk - 互动式自助服务台20)Gondola display - 高低货架陈列21)Promotional display - 促销陈列22)Impulse buying - 冲动购买23)Signage - 标识牌24)Display fixture - 陈列架25)Product arrangement - 产品布置26)Branding - 品牌塑造27)Storefront design - 店面设计28)Digital signage - 数字标识29)Store layout optimization - 店铺布局优化30)Visual appeal - 视觉吸引力3. 产品定价(Pricing strategy)1)Pricing - 定价2)Price setting - 定价3)Cost-based pricing - 成本导向定价4)Value-based pricing - 价值导向定价5)Competitive pricing - 竞争定价6)Dynamic pricing - 动态定价7)Price elasticity - 价格弹性8)Price strategy - 价格策略9)Price optimization - 价格优化10)Price point - 价格点11)Markup - 涨价12)Markdown - 打折13)List price - 标价14)Discount - 折扣15)Retail price - 零售价16)Wholesale price - 批发价17)Loss leader pricing - 亏本促销定价18)Psychological pricing - 心理定价19)Premium pricing - 高端定价20)Promotional pricing - 促销定价21)Price discrimination - 价格歧视22)Anchor pricing - 锚定定价23)Bundle pricing - 捆绑定价24)Penetration pricing - 渗透定价25)Skimming pricing - 撇取定价26)Cost-plus pricing - 成本加成定价27)Predatory pricing - 掠夺定价28)Resale price maintenance - 零售价格维持29)Channel pricing - 渠道定价30)Elasticity of demand - 需求弹性B. 库存管理1. 库存盘点(Inventory audit)1)Inventory - 库存2)Stocktaking - 盘点3)Inventory management - 库存管理4)Stock count - 库存计数5)Physical inventory - 实物库存6)Inventory control - 库存控制7)Reconciliation - 调账8)Cycle counting - 循环盘点9)Inventory audit - 库存审计10)Inventory valuation - 库存估值11)Stock reconciliation - 库存调整12)FIFO (First In, First Out) - 先进先出13)LIFO (Last In, First Out) - 后进先出14)Dead stock - 死库存15)Shrinkage - 库存损耗16)Stock turnover - 库存周转率17)Safety stock - 安全库存18)Stock adjustment - 库存调整19)Stockout - 缺货20)Stock replenishment - 库存补货21)Backorder - 订货22)Out-of-stock - 脱销23)Inventory shrinkage - 库存缩水24)Stock keeping unit (SKU) - 库存单位25)Inventory turnover ratio - 库存周转率26)Serialized inventory - 序列化库存27)Stockout cost - 缺货成本28)Dead stock - 废弃库存29)Just-in-time (JIT) inventory - 准时库存30)Stock ledger - 库存分类账2. 库存管理系统(Inventory management system)1)Inventory management system - 库存管理系统2)Point of Sale (POS) system - 销售点系统3)Inventory tracking - 库存跟踪4)Warehouse management system (WMS) - 仓储管理系统5)Stock control system - 库存控制系统6)Inventory software - 库存软件7)Barcode system - 条形码系统8)RFID (Radio Frequency Identification) system - 射频识别系统9)Order management system - 订单管理系统10)Reorder point - 重新订货点11)Purchase order - 采购订单12)Stock level - 库存水平13)Inventory forecasting - 库存预测14)Inventory optimization - 库存优化15)Inventory replenishment - 库存补货16)Stock rotation - 库存轮换17)Batch tracking - 批次跟踪18)Stock allocation - 库存分配19)Inventory reporting - 库存报告20)Inventory visibility - 库存可见性21)Inventory analysis - 库存分析22)Inventory adjustment - 库存调整23)Stock control measures - 库存控制措施24)Stock reconciliation - 库存调账25)Inventory accuracy - 库存准确性26)Stock visibility - 库存可视性27)Inventory tracking software - 库存跟踪软件28)Inventory turnover - 库存周转29)Inventory forecasting - 库存预测30)Inventory audit trail - 库存审计跟踪3. 供应链管理(Supply chain management)1)Supply chain management (SCM) - 供应链管理2)Supplier - 供应商3)Vendor - 供应商4)Logistics - 物流5)Distribution - 分销6)Procurement - 采购7)Supply chain - 供应链8)Inventory - 库存9)Demand forecasting - 需求预测10)Lead time - 提前期11)Just-in-time (JIT) - 准时制12)Production planning - 生产计划13)Transportation - 运输14)Warehousing - 仓储15)Inventory control - 库存控制16)Order fulfillment - 订单执行17)Sourcing - 采购来源18)Freight forwarding - 货运代理19)Reverse logistics - 逆向物流20)Supply chain visibility - 供应链可见性21)Supplier relationship management (SRM) - 供应商关系管理22)Demand planning - 需求计划23)Inventory optimization - 库存优化24)Cross-docking - 转运中心25)Supply chain integration - 供应链整合26)Strategic sourcing - 战略采购27)Inbound logistics - 入库物流28)Outbound logistics - 出库物流29)Freight management - 货物管理30)Distribution network - 分销网络III. 服务和客户关系A. 客户服务1. 售后服务(After-sales service)1)After-sales service - 售后服务2)Customer support - 客户支持3)Warranty service - 保修服务4)Returns and exchanges - 退换货5)Repair service - 维修服务6)Technical support - 技术支持7)Service center - 售后服务中心8)Customer satisfaction - 客户满意度9)Return policy - 退货政策10)Complaint handling - 投诉处理11)Product support - 产品支持12)Replacement service - 更换服务13)Refund process - 退款流程14)Trouble shooting - 故障排除15)Extended warranty - 延长保修16)Spare parts availability - 备件供应17)Service agreement - 服务协议18)Recall service - 召回服务19)Online support - 线上支持20)Field service - 现场服务21)Repair center - 维修中心22)Service request - 服务请求23)Return authorization - 退货授权24)Service level agreement (SLA) - 服务水平协议25)Product recall - 产品召回26)Customer care - 客户关怀27)Complaint resolution - 投诉解决28)Warranty claim - 保修索赔29)Service hotline - 服务热线30)Customer feedback - 客户反馈2. 投诉处理(Complaint handling)1)Complaint - 投诉2)Customer complaint - 客户投诉3)Grievance - 不满4)Dispute - 纠纷5)Feedback - 反馈6)Resolution - 解决方案7)Compensation - 补偿8)Redress - 补救9)Resolution process - 解决流程10)Complaint handling - 投诉处理11)Customer service - 客户服务12)Escalation - 升级处理13)Investigation - 调查14)Apology - 道歉15)Refund - 退款16)Exchange - 换货17)Compensation policy - 补偿政策18)Service recovery - 服务恢复19)Mediation - 调解20)Ombudsman - 申诉专员21)Customer satisfaction - 客户满意度22)Quality assurance - 质量保证23)Root cause analysis - 根本原因分析24)Incident report - 事件报告25)Service standards - 服务标准26)Performance metrics - 绩效指标27)Service recovery process - 服务恢复流程28)Complaint tracking - 投诉跟踪29)Customer retention - 客户保留30)Continuous improvement - 持续改进B. 客户关系管理1. 客户数据管理(Customer data management)1)Customer data - 客户数据2)Data management - 数据管理3)Customer relationship management (CRM) - 客户关系管理4)Database - 数据库5)Data analytics - 数据分析6)Data mining - 数据挖掘7)Customer segmentation - 客户细分8)Data privacy - 数据隐私9)Data protection - 数据保护10)Data security - 数据安全11)Data cleansing - 数据清洗12)Data integration - 数据集成13)Data warehousing - 数据仓库14)Personalization - 个性化15)Customer profiling - 客户画像16)Data enrichment - 数据丰富化17)Data governance - 数据治理18)Master data management (MDM) - 主数据管理19)Customer engagement - 客户参与度20)Data-driven decision making - 数据驱动决策2. 客户反馈收集(Customer feedback collection)1)Feedback collection - 反馈收集2)Customer feedback - 客户反馈3)Feedback form - 反馈表格4)Feedback survey - 反馈调查5)Feedback mechanism - 反馈机制6)Feedback gathering - 反馈收集7)Feedback analysis - 反馈分析8)Feedback management - 反馈管理9)Feedback loop - 反馈循环10)Feedback channel - 反馈渠道11)Feedback process - 反馈流程12)Feedback tracking - 反馈跟踪13)Customer opinion - 客户意见14)Voice of the customer (VOC) - 客户之声15)Suggestion box - 建议箱16)Online reviews - 网上评论17)Testimonials - 证言18)Complaints register - 投诉登记册19)Net Promoter Score (NPS) - 净推荐值20)Customer satisfaction survey - 客户满意度调查3. 客户满意度调查(Customer satisfaction surveys)1)Customer satisfaction survey - 客户满意度调查2)Satisfaction rating - 满意度评级3)Customer feedback questionnaire - 客户反馈问卷4)Service evaluation - 服务评估5)Customer experience survey - 客户体验调查6)Feedback analysis - 反馈分析7)Survey response rate - 调查回应率8)Survey design - 调查设计9)Survey methodology - 调查方法论10)Survey administration - 调查执行11)Survey results - 调查结果12)Survey data analysis - 调查数据分析13)Satisfaction score - 满意度得分14)Likert scale - 李克特量表15)Open-ended questions - 开放式问题16)Closed-ended questions - 封闭式问题17)Sampling method - 抽样方法18)Response bias - 回应偏差19)Survey tool - 调查工具20)Follow-up survey - 后续调查IV. 技术和运营A. 技术应用1. 电子商务(E-commerce)1)E-commerce (Electronic Commerce) - 电子商务2)Online shopping - 网上购物3)E-tailer (Electronic Retailer) - 电子零售商4)Online marketplace - 网上市场5)Digital storefront - 数字商店6)Online payment - 网上支付7)Mobile commerce (M-commerce) - 移动商务8)E-commerce platform - 电子商务平台9)Online store - 网店10)Virtual shopping cart - 购物车11)Digital wallet - 数字钱包12)Online transaction - 网上交易13)Drops hipping - 代发货14)Affiliate marketing - 联盟营销15)Customer reviews - 客户评价16)Product recommendation - 产品推荐17)Online advertising - 网上广告18)Order fulfillment - 订单配送19)Customer support - 客户支持20)Return policy - 退货政策2. 实体店铺管理软件(Brick-and-mortar store management software)1)Point of Sale (POS) system - 销售点系统2)Inventory management software - 库存管理软件3)Retail management system - 零售管理系统4)Store operations software - 店铺运营软件5)Storefront management software - 店面管理软件6)Merchandising software - 商品管理软件7)Sales tracking software - 销售跟踪软件8)Customer relationship management (CRM) software - 客户关系管理软件9)Cash register software - 收银软件10)Retail analytics software - 零售分析软件11)Employee management software - 员工管理软件12)Order management system (OMS) - 订单管理系统13)Retail accounting software - 零售会计软件14)Loyalty program software - 忠诚度计划软件15)Mobile point of sale (mPOS) - 移动销售点16)Store scheduling software - 店铺排班软件17)Shelf management software - 货架管理软件18)Customer feedback management software - 客户反馈管理软件19)Price optimization software - 价格优化软件20)Loss prevention software - 防损软件3. POS系统(Point of Sale systems)1)Point of Sale (POS) system - 销售点系统2)Cash register - 收银机3)Barcode scanner - 条形码扫描器4)Receipt printer - 收据打印机5)Cash drawer - 收银抽屉6)POS terminal - 销售点终端7)Touchscreen monitor - 触摸屏显示器8)Payment terminal - 支付终端9)POS software - 销售点软件10)Inventory management - 库存管理11)Sales reporting - 销售报告12)Customer relationship management (CRM) - 客户关系管理13)Product catalog - 产品目录14)Discount management - 折扣管理15)Loyalty program integration - 忠诚度计划集成16)Return and exchange processing - 退换货处理17)Employee management - 员工管理18)Transaction history - 交易历史记录19)Offline mode - 离线模式20)Multi-store support - 多店支持B. 运营管理1. 店铺布局设计(Store layout design)1)Store layout - 店铺布局2)Floor plan - 平面图3)Aisle - 走道4)Shelf - 货架5)Display area - 展示区域6)Counter - 柜台7)Checkout counter - 收银台8)Entrance - 入口9)Exit - 出口10)Product placement - 产品摆放11)Visual merchandising - 视觉营销12)Fixture - 固定设备13)Signage - 标识14)Lighting design - 灯光设计15)Traffic flow - 人流流动16)Customer seating area - 客户休息区17)Fitting room - 试衣间18)Clearance section - 清仓区19)Interactive displays - 互动展示20)Storefront design - 店面设计2. 营业时间管理(Operating hours management)1)Business hours - 营业时间2)Opening hours - 开门时间3)Closing hours - 关门时间4)Operating hours - 运营时间5)Store hours - 店铺营业时间6)Regular hours - 正常营业时间7)Extended hours - 延长营业时间8)Holiday hours - 节假日营业时间9)Weekend hours - 周末营业时间10)Peak hours - 高峰时间11)Off-peak hours - 非高峰时间12)Flexible hours - 灵活营业时间13)Standard hours - 标准营业时间14)Business days - 营业日15)Non-business days - 非营业日16)Opening time - 开门时间17)Closing time - 关门时间18)Operating schedule - 运营时间表19)Service hours - 服务时间20)After-hours service - 夜间服务3. 人员培训和管理(Staff training and management)1)Staff training - 员工培训2)Employee development - 员工发展3)Training program - 培训计划4)Onboarding - 入职培训5)Orientation - 新员工介绍6)Skill development - 技能发展7)Performance management - 绩效管理8)Coaching - 辅导9)Mentoring - 导师制度10)Feedback - 反馈11)Performance appraisal - 绩效评估12)Goal setting - 目标设定13)Team building - 团队建设14)Leadership training - 领导力培训15)Conflict resolution - 冲突解决16)Time management - 时间管理17)Communication skills - 沟通技巧18)Cross-training - 跨部门培训19)Staff retention - 员工留任20)Human resources management - 人力资源管理V. 法律和财务A. 法律合规1. 退货政策(Return policy)1)Return policy - 退货政策2)Refund policy - 退款政策3)Exchange policy - 换货政策4)Return period - 退货期限5)Refund process - 退款流程6)Exchange process - 换货流程7)Return authorization - 退货授权8)Restocking fee - 重新上架费9)Return label - 退货标签10)Return shipping - 退货运费11)Original condition - 原品状态12)Proof of purchase - 购买凭证13)Store credit - 商店积分14)No-return policy - 无退货政策15)Limited return policy - 有限退货政策16)Full refund - 全额退款17)Partial refund - 部分退款18)Defective product return - 有瑕疵产品退货19)Non-refundable items - 不可退款商品20)Return merchandise authorization (RMA) - 退货商品授权2. 消费者权益保护(Consumer rights protection)1)Consumer rights - 消费者权利2)Consumer protection - 消费者保护3)Consumer advocacy - 消费者权益倡导4)Fair trading - 公平交易5)Consumer law - 消费者法律6)Product safety - 产品安全7)Warranty - 保修8)Guarantee - 保证9)Refund - 退款10)Exchange - 换货11)Compensation - 补偿12)Recall - 召回13)Misrepresentation - 不当陈述14)False advertising - 虚假广告15)Deceptive practices - 欺诈行为16)Price transparency - 价格透明度17)Right to information - 信息权18)Right to redress - 补救权19)Consumer education - 消费者教育20)Ombudsman - 消费者ombudsman（消费者权益保护机构）3. 劳工法规(Labor regulations)1)Labor laws - 劳工法律2)Employment regulations - 就业法规3)Minimum wage - 最低工资4)Overtime pay - 加班工资5)Working hours - 工作时间6)Break time - 休息时间7)Employment contract - 就业合同8)Employment rights - 就业权利9)Occupational health and safety - 职业健康与安全10)Workers' compensation - 工人赔偿11)Employee benefits - 员工福利12)Equal employment opportunity - 平等就业机会13)Workplace discrimination - 工作场所歧视14)Harassment policy - 骚扰政策15)Family and medical leave - 家庭及医疗假期16)Disability accommodations - 残疾人士适应17)Employment standards - 就业标准18)Union rights - 工会权利19)Termination procedure - 终止程序20)Workforce diversity - 工作人员多样性B. 财务管理1. 财务报表分析(Financial statement analysis)1)Financial statements - 财务报表2)Income statement - 损益表3)Balance sheet - 资产负债表4)Cash flow statement - 现金流量表5)Statement of retained earnings - 留存收益表6)Financial analysis - 财务分析7)Ratio analysis - 比率分析8)Liquidity ratios - 流动性比率9)Solvency ratios - 偿债能力比率10)Profitability ratios - 盈利能力比率11)Efficiency ratios - 效率比率12)Trend analysis - 趋势分析13)Vertical analysis - 纵向分析14)Horizontal analysis - 横向分析15)Common size analysis - 公司规模分析16)Gross profit margin - 毛利率17)Operating profit margin - 营业利润率18)Net profit margin - 净利润率19)Return on assets (ROA) - 资产回报率20)Return on equity (ROE) - 股东权益回报率2. 销售税(Sales tax)1)Sales tax - 销售税2)Value-added tax (VAT) - 增值税3)Goods and Services Tax (GST) - 商品和服务税4)Taxable sales - 应税销售额5)Tax exemption - 免税6)Tax rate - 税率7)Taxable goods - 应税商品8)Taxable services - 应税服务9)Tax jurisdiction - 税收管辖区10)Tax collection - 税收征集11)Tax compliance - 税收合规12)Tax filing - 税务申报13)Tax liability - 税务责任14)Tax deduction - 税务扣除15)Tax exemption certificate - 免税证明16)Taxable income - 应税收入17)Tax assessment - 税务评估18)Tax audit - 税务审计19)Tax refund - 税款退还20)Tax evasion - 逃税3. 成本控制和利润管理(Cost control and profit management)1)Cost control - 成本控制2)Cost reduction - 成本降低3)Cost management - 成本管理4)Cost-saving measures - 节约成本措施5)Cost analysis - 成本分析6)Cost of goods sold (COGS) - 销售成本7)Operating expenses - 经营费用8)Overhead costs - 间接费用9)Variable costs - 变动成本10)Fixed costs - 固定成本11)Break-even point - 盈亏平衡点12)Profit margin - 利润率13)Gross profit - 毛利润14)Net profit - 净利润15)Profitability analysis - 盈利能力分析16)Return on investment (ROI) - 投资回报率17)Return on sales (ROS) - 销售回报率18)Margin analysis - 利润率分析19)Inventory management - 库存管理20)Price optimization - 价格优化。