酒店客服部-折叠毛巾标准操作程序

折叠毛巾标准操作程序

Why is this task important for you and our guests?

为什么这项认为对你及我们的客人都如此重要?

Answers:

回答:

We can increase our GSTS score.我能提高客人对我们的评价

I can show my professionalism.我体现出了我的专业水准.

I want to make our guests feel comfortable.我必须让我们的客人感觉很舒适

问题概述：

What is important about folding towels?折叠毛巾的重要性?

Can I reuse damaged towels?能够使用破损的毛巾吗?

What do I do if I find towels which have excess threads?如果发现毛巾上面有线头应怎样做? What do I do if I find towels which are stained or have holes? 如果发现毛巾上面有污点应怎样做? Who repairs towels? 谁负责修补毛巾?

What does the hotel do with towels which can not be repaired?酒店将如何处理不能修补的毛巾? Now ask the trainee to practice the task from start to end to test competency.

现在由培训生按照步骤从头到尾进行实践操作并做测试