Business oral English unit 1

新发展商务英语口语教程1
English:
In New Business English Oral Course, we will cover a range of topics that are essential for conducting business in English. This may include conducting meetings, negotiations, making presentations, and writing business emails and reports. We will also emphasize on vocabulary and expressions commonly used in business settings, as well as provide practice in listening and speaking. The goal is to improve your overall business English communication skills, so that you can confidently interact with English-speaking clients and colleagues in a professional setting.
Chinese:
在新发展商务英语口语教程中，我们将涵盖一系列对于用英语进行商务活动至关重要的话题。

这可能包括召开会议、谈判、做演示以及撰写商务电子邮件和报告。

我们还将强调商务环境中常用的词汇和表达方式，并提供听说练习。

我们的目标是提高你的商务英语沟通技巧，让你能自信地在专业环境中与说英语的客户和同事进行交流。

Follow-up practiceCai (c): May I come in?Ms. Smith (S): Yes, please.C: good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.S: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.C: Nice to see you, Ms. Smith.S: Nice to meet you, too. Would you like to have a cup of coffee or tea?C: tea is fine. Thank you.S: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personality.C: well, I think I’m a serious-minded girl. I’m calm and I don’t panic in a crises. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.S: well, then, what do you consider your strengths and weaknesses?C: strengths and weaknesses? Well. I think my ability to work with all types of people is a particular strength.S: Yes.C: My weakness? Er, I suppose I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.S: I wouldn’t call that a weakness. I’d call that a strength.C: Well, apart from that, I suppose sometimes I am not patient enough.S: now, can you tell me about your past experience?C: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.S: What qualifications have you had for this position?C: I graduated from Peking University in 2001, majoring in accounting. I speak fluent English and I can deal with bookkeeping and accounting in English quite well.S: why did you leave your last position?C: I want to find a job that is challenging, where I can grow.S: Now, is there anything else you’d like to ask me?C: Ye. If I get this job with HDC, would I be able to work abroad in one of your overseas branches? S: Oh, yes, certainly. Our staff regularly does six-month placement in other branches.C: Oh, that’s great.S: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.C: thank you for seeing me.S: goodbye.C: bye.Part four viewing and speakingVideo 1Chen (C): good morning, Ms. Mandel.Ms. Mandel (M): good morning. Sit down, please.C: You are Chen Bo, aren’t you? I am cathy Mandel, Director of the HR Department. C: yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: thank you for your interest in me.M: to start with, would you like to tell me a bit about yourself?C: sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: so, why did you choose our company?C: as far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: as a major in international finance, what do you think you can do in consultancy?C: well, I know how to tackle problems. For example, I know I must first analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: sometimes data is not enough. Have you got any relevant experience in this field?C: last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: can you cope with hard work under pressure and in a tough environment?C: no problem. I don’t care about pressure or the environment as long as I enjoy the work.M: good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: thank you, Ms. Mandel. Goodbye.M: goodbye.Video 2Wang (W1): may I come in?Mr. White (W2): Yes, please do.W1: good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.W2: nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W1: thank you.W2: well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?W1: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked asa salesgirl for your company in Guangzhou.W2: really? That’s good. Then you must know something about our company?W1: yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.W2: Huh, that’s right. Miss Wang, can you tell me which university you attended?W1: Sun Yat-sen.W2: And what degree have you got?W1: I have a bachelor’s degree in business administration.W2: how is your English? You know, some staff members in our company are Americans, so conversational English is very important.W1: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.W2: good. I know you are now with United Butter. What is your chief responsibility there?W1: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager- responsible for the Panda line of biscuits.W2: why do you want to change your job?W1: I want to change my work environment, seek new challenges and broaden my experience.That’s why I want to move into sales.W2: what do you think is the most important qualification for a salesperson?W1: I think it’s self-confidence and quality products.W2: I agree with you. What salary would you expect to get here?W1: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?W2: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W1: Yes, only one. When can I have your decision?W2: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W1: that’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.W2: Goodbye.Case analysisInterviewer (I): where do you see yourself in three years?Candidate(C): well, I see myself in sales, you know. I must say, I would rather like to establish myown company, you know, in my home town.I: what specifically about our company attracted you?C: well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.I: Um…C: can I ask you a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.I: our staff members regularly do six-month placements in other branches.C: Oh, well. That’s what I’m interested in.I: what do you think of your strengths and weaknesses?C: strengths and weaknesses? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I supposes I don’t have an, you know.I: ok. Is there anything else you’d like to ask?C: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.I: I’m afraid I can’t answer that.C: and also, when can you give me a definite answer about this job?I: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here.Thank you very much for coming to see me.。

商务英语教材商务英语⼝语教材(中英⽂对照版)Oral Business English materials(in Both Chinese and English )2015年11⽉3⽇⽬录⼀、Introduction. ... ... ... ... ... ... . (3)（⼀）⾃我介绍Introduction to Hengshui (3)(⼆) 介绍衡⽔Introduction to Hengshui (5)⼆、接听电话英语 Telephone English (10)三、接待外宾Receiving foreign guests (12)四、在办公室接待来客Receiving visitors at theoffice (16)五、公司介绍 Company presentations (19)六、商务宴请Business Dinner (21)七、价格谈判 Negotiating Prices (23)⼋、订货 Placing an order (24)九、货款⽀付 payment (27)⼗、发货Delivery (28)⼀、Introduction(⼀)⾃我介绍：Self Introduction:1、史密斯先⽣（⼥⼠），您（们）好！欢迎莅临我们衡板公司！Hello Mr. /Ms. Smith. Welcome to Hengshui Company limited.2、我是河北钢铁集团衡⽔薄板有限公司冷板（焊管）贸易部的张林。

I’m Zhang Lin, from the “Cold Rolled Plate trading department” of Hengshui Strip Rolling Co. Ltd, in Hebei Iron & Steel Group.3、这是我们公司经营副总张强，贸易部部长李壮，贸易部副部长王刚。

This is Mr. Zhang Qiang, vice president of the Management department, Mr. Li Zhuang, Director of Trade Division, and Mr. Wang Gang, the Deputy Director, Trade Division.4、部门和职务介绍：Introduction to departments and job posts:（1）衡板公司董事长President of Hengshui Strip Rolling Co. , Ltd.总经理General Manager,党委副书记Assistant secretary of the Party Committee.（2）公司党委书记、Secretary of Party Committee⼯会主席、President of labor union纪委书记Secretary of Discipline Inspection Commission（3）公司副总经理Deputy General Manager of the company.（4）公司总会计师Chief accountant of the company.（5）公司办公室主任Director of the Company office（6）党群⼯作部部长Head of Party-masses Department（7）⽣产制造部（副）部长（Deputy）Director of Manufacturing department （8）安全环保部部长Director of Safety and Environmental Protection财务部部长Director of Finance department⼈⼒资源部部长Director of HR Management规划发展部部长Planning and development Director设备动⼒部部长Director of Equipment Power department⽣活部部长Director of daily affairs department审计监察部部长Director of audit and supervision原料部部长Director of raw materials贸易部部长Director of the Trade department⼯贸公司经理Industry and Trade Company manager储运公司经理Storage and Transport company managers⼯⼈医院院长Director of the workers’ hospital党⽀部书记Party branch secretary（⼆）、介绍衡⽔：Introduction of Hengshui City1、我们衡⽔市⾪属河北省，交通便利，地处两条国内主要铁路⼲线的交汇处，距⾸都北京274公⾥，最近的省会机场120公⾥。

LESSON 1What’s in your Office?What Do You Think?This is the YK’s President Office. Your Department Head asked you to tell them in today’s meeting how the office looks like. How would you describe it?Let’s Try It!Read the dialogue with correct intonation and stress.David: I've got a new office now…Maria: That's great! Congratulations.David: I'll need a desk and some cabinets. How many cabinets are there in your office?Maria: I think there are four cabinets in my office.David: And do you have any furniture in your office? I mean other than the chair at your desk.Maria: Oh yes, I've got a sofa and two comfortable armchairs.David: Are there any tables in your office?Maria: Yes, I've got a table in front of the sofa.David: Is there a computer in your office?Maria: Oh yes, I keep a laptop on my desk next to the phone.David: Are there any flowers or plants in your office?Maria: Yes, there are a few plants near the window.David: Where's your sofa?Maria: The sofa is in front of the window, between the two armchairs.David: Thanks a lot for your help Janet. This gives me a good idea of how to arrange my office.Maria: My pleasure. Good luck with your decorating!It’s Your Turn!Try to give your opinion on the following situation:Describe in details what your office looks like.Useful Vocabulary:Armchaircabinetdeskdrawerequipmentfurniturehighlighterlaptoppaperclipstapler。

英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good atcommunicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branch officesaround the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1.F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview. o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1)personnel management2)developing markets3)planning4)execution5)sales targets6)team performance7)customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13)human and material resources14)training needs15)continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation;AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3 Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2.Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need somenegotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:•1) Arrive at the meeting ahead of schedule.•2) Consider using a tape recorder.•3) Use a consistent format.•4) Follow the agenda.•5) Be concise.•6) List specific outcomes.•7) After the meeting, write a meeting report from your notes. Key:F F F T FKey:•1) To figure out the reason for the sales drop and the actions to be taken.•2) The salespeople are not very motivated.•3) No, because the sales quotas are pretty high.•4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting services o 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto7. 29o8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle China o Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C谢谢观看! 欢迎您的下载，资料仅供参考,如有雷同纯属意外。

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’l l determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people.I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior stude nt at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English.I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move int o sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, andregular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answe r. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop her e. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal withunfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and m anaging the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees;ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation,I went to a private company. Then a year later, I changed toa Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s humanresources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations M anager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay –that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965.I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re q uite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory o n hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line.I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heardnothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. ) M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, an d starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reade r’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have a nything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop,and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re worki ng pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.。