跨文化商务沟通彭清龙课后
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新媒体时代的跨文化商务沟通跨文化商务沟通课后答案【摘要】在商务活动中,拥有不同文化背景的人们通过某种特定的媒介相互传递着信息、思想、知识以及情感,这一过程被称为跨文化商务沟通。
新媒介与新技术的不断涌现,通过沟通媒体进行的跨文化商务沟通也因新媒体的介入进入了全新的时代。
新媒体的介入使得跨文化商务沟通呈现出新的特点。
【关键词】新媒体;跨文化;商务沟通一、跨文化商务沟通与媒体在商务活动中,拥有不同文化背景的人们通过某种特定的媒介相互传递着信息、思想、知识以及情感,这一过程被称为跨文化商务沟通。
?譹?訛随着经济全球化趋势的日益明显、国际商务活动的日益频繁,现代企业跨国经营中越来越显示出对多元文化理解的必要性和跨文化沟通的重要性。
可以说,跨文化商务沟通意味着直接的经济效益。
一个企业要想使自己的产品在国际市场上占有一席之地,一个跨国公司想在其他国家或地区取得经济效益,那就不仅需要具备雄厚的经济实力、发达的专业技术和高超的管理水平,而且需要深刻了解对象国的文化,建立起一套成熟完善的商务沟通体系,用以消除文化误解、化解文化冲突,来保证企业行为的顺利进行以及实现企业利益的最大化。
作为现代企业行为中一个至关重要的环节,商务沟通是通过媒体来实现的。
媒体是在传播者和接受者之间进行信息传递的工具。
不同媒体的使用决定了商务沟通不同的表现形式:口头沟通、书面沟通、网络沟通和非言语沟通等等。
传统的商务沟通媒体多为电话、电子邮件、信件、报告及面对面的交谈等形式。
不论是企业内部的共享信息、协调活动、感情交流,还是企业之间的信息收集、资源共享、协同合作,商务沟通都扮演着企业经营管理中不可替代的角色。
特别是随着现代经济活动国际化程度的加深,跨文化管理成为商务活动的重要内容,文化差异所带来的文化冲突要经过日常的文化交流与思想沟通才能消除。
跨文化商务沟通通过各种沟通媒体,克服文化隔阂产生的矛盾,解决文化差异,防止文化冲突,在企业跨文化经营管理中发挥着不可或缺的重要作用。
跨文化商务沟通_西南财经大学中国大学mooc课后章节答案期末考试题库2023年1.在跨文化沟通中,人们认为本国各项条件最优,会容易导致沟通障碍。
另一种应对差异性的文化态度则是尊重东道国差异性,任用当地员工,这是跨文化沟通中的哪种态度?答案:多中心主义2.面对跨文化环境时能够理解其他文化非语言表达方式,并建立信任关系,这属于答案:社会资本3.韦纳归因理论不包含哪个原因?答案:周围环境4.在异国一段时间后,面临越来越多的文化差异,交通、不熟悉的食物、语言障碍等使旅居者思乡、沮丧,此时处于文化休克的哪一阶段?答案:危机期5.有时候人们在会话中违反合作原则以达到幽默、嘲讽、一语双关等效果。
A因为开车速度太快被警察拦下,A问道:“是我车速太快了吗?”,警察回答:“你只是飞的太低了。
” 这段对话违反了合作原则的哪一项?答案:质的准则6.语调可以表达不同的感情色彩,属于哪种非语言沟通方式?答案:副语言7.下列哪项不是女性沟通的特点?答案:谈话呈线性流动、目的明确8.外派人员归国后面临诸多问题,下列哪个不属于组织层面的解决方式?答案:开发利用人际关系网,与母国和母公司文化加强联系9.不同国家的人们问候方式不同,在哪个国家,人们习惯拥抱问候并通常会在对方后背上轻拍两下?答案:墨西哥10.在商务活动中,下列哪个国家不喜欢寒暄?答案:德国11.在哪国文化中,13日的星期五被认为是倒霉的一天?答案:美国12.下列哪个是低语境文化的特点?答案:强调言语沟通甚于非言语沟通13.商务信件中,()通常用一种积极的写作方式来阐述负面消息,而这种行为方式会使美国的合作伙伴认为他有所隐瞒。
答案:日本人14.不同国家颜色有不同的含义,出席葬礼时,美国、日本、非洲国家倾向于什么颜色的服饰?答案:黑色、白色、红色15.哪个国家在商务活动中不注重守时?答案:阿拉伯16.文化冰山论中的显性部分主要指人们的暴露行为或者容易被人们观察到部分,比如行为习惯和语言等,是文化中更为重要的基础部分。
Unit 2Text 1 课文译文翻译官:彭炳铭2019-10-5Becoming an Effective Communicator 要成为一个有效的沟通者Para. 1 文化和商务有何关系呢?很多潜心研究金融预测、市场调研和管理模型等问题的商务专业人士和从业者都避开文化和文化如何影响商务这些问题。
文化是柔性的、变化不定的,不像有些问题可以通过测量获得确实的数据。
人们不可能用双手真正地捕捉到它,甚至不一定了解自身所接触到的文化。
Para. 2 越来越多的组织发现自己卷入了跨文化交际中,因为他们正在国外经商或者正从别国采购资源,或者在寻求他国资金支持,或者拥有日益增多的跨文化工厂车间。
Para. 3由于这些迁移,来自多样背景的、语言不同的人们在很多国家并肩工作。
上班时的跨文化沟通不再是遥远未来的目标,而是眼下此时此刻必需的事情。
Para. 4 跨文化沟通能力被广泛地认为是一个人在既定环境里其行为是否恰当和有效的一种印象。
通常工作能力被认为是一种熟练的行为能力。
Para. 5 恰当(appropriateness)就意味着不能违反那些关系中重要的规则、行为规范和期望。
效能(effectiveness)是指相对于成本和替代物而言的重要目标的实现或报酬的获得。
有了这两个标准,在跨文化环境中的沟通才是令人满意的。
只有那些既恰当又有效的国际商人才能达到跨文化最佳商务沟通者的标准要求。
下面例子将说明恰当与效能的区别。
布赖恩.霍尔兹(Brian Holtz)是一个美国商人,被公司派到泰国做公司的办公室主任。
塔里先生(Thani)是公司泰国曼谷分部的重要的副经理,最近上班总是迟到。
霍尔兹不得不决定如何处理这一问题。
经过深思熟虑,他有四种策略:(1)私下找塔里问缘由并告诉他上班要准时;(2)忽略这个问题不管;(3)下次再迟到就公开训斥他;(4)私下讨论时,建议说自己在帮他找一个助理来处理其部下上班迟到的问题,并征求他的意见:如何处理。
跨文化商务沟通教程跨文化商务沟通是一门博大精深的学问,能够有效地运用不同文化背景的优势达到良好的沟通效果,有助于提升企业文化水平。
本文将带领读者深入跨文化理论,探寻企业如何通过跨文化沟通提升绩效,帮助读者在跨文化交流中发掘潜力。
跨文化商务沟通教程在全球化的时代,跨文化的沟通变得越来越重要。
企业只有在这个场景下可以真正获得发展,而要在多文化的环境下取得成功,就必须掌握一系列的跨文化沟通技巧。
一、认识自己的文化1. 了解自己的文化:学习自己的文化习俗,了解自己的文化偏好及偏见。
2. 尊重他人的文化:尊重他人文化差异,充分了解彼此文化的差异,并学会如何处理这些差异。
3. 学会宽容:在跨文化沟通中,宽容是必备技能之一,要学会宽容、宽容和尊重彼此,并发扬文明之风。
二、学习客气语言1. 避免敏感话题:由于文化差异,在沟通中避免双方都比较敏感的话题,此外,也要尊重对方国家的宗教信仰和文化传统。
2. 清晰表达自己的意思:在跨文化沟通中,要使用最客气的语言,避免有误导性的话语,表述清楚,利于和谐沟通。
3. 保持正直的原则:在跨文化沟通中,应保持正直的原则,一概同样的态度来看待所有参与者,尊重公平,增进双方的信任。
三、充分准备1. 提前准备:跨文化差异会让人产生一定程度的沟通困难,所以应该提前准备,对对方文化背景有一定的了解,准备好相关的文化知识,以及提交的材料。
2. 明确目的:在沟通之前,要有清晰的目的,清楚的笔记,知道哪里开始,哪里结束,明确内容,能和清楚地表达出你的想法。
3. 收集相关资料:准备工作中应当收集文化、政治等相关资料,尤其要留心媒体报道,以此可以更好的了解他国的想法和观点,以增加沟通的有效性。
以上就是本文关于跨文化商务沟通教程的介绍,跨文化沟通总是伴随着种种挑战,而在这样的场景下,要想取得成功就必须有一定的技巧。
要想学习跨文化沟通的技巧,首先要了解自己的文化,尊重他人的文化,学会宽容,学习客气语言,提前准备,明确目的,收集相关的资料等。
《跨文化商务沟通》第三章跨文化非语言沟通课后练习一、单项选择题共9 题1、()The study of people's perception and use of space.A . gestureB . kinesicsC . expressionD . proxemics参考答案:D2、Facial expressions are important in human communication, and sometimes it could be misunderstood as the()in cultural background.A . conversationsB . activitiesC . negotiationsD . differences参考答案:D3、Private space refers to the()that people have for their own activities.A . groundB . roomC . bedroomD . space参考答案:D4、()The process by which nonverbal behaviors are used, either singly or in combination with verbal behaviors, in the exchange and interpretation of messages in a given situation or context.A . verbal communicationB . nonverbal communicationC . posture communicationD . face-to-face communication参考答案:B5、()The nonverbal behavior related to the movement of the body or part of the body.A . proxemicsB . complementC . kinesicsD . mannerism参考答案:C6、()It means that nonverbal behavior can support, but could not replace the verbal message in communication.A . complementingB . substitutingC . communicationD . negotiating参考答案:A7、()It refers to the space that people have for their own activities.A . personal territoryB . personal freedomC . public spaceD . public environment参考答案:A8、Nonverbal communication is the process by which()behaviors are used.A . verbalB . nonverbalC . gestureD . posture参考答案:B9、Posture often goes unnoticed to many people, owing to the()in variety of cultures.A . manyB . changeableC . differencesD . variables参考答案:C二、判断题共10 题1、Nonverbal codes play an important part in communication or intercultural communication. 对错参考答案:正确2、A simple eye gesture might be interpreted in a diversity of meanings across cultures.对错参考答案:3、How closely people position themselves to one another during a discussion or talk cannot communicate what type of relationship exists between them.对错参考答案:正确4、The British, like Americans, believe that looking someone directly in the eye is a mark of rudeness until a more intimate relationship is established.对错参考答案:错误5、Postures send same messages to all people in the world.对错参考答案:错误6、Nonverbal behavior is significant because it spontaneously reflects the sub consciousness.对错参考答案:正确7、As many movements are carried out at a subconscious or at least low-awareness level, kinesic movements carry a significant risk of being misinterpreted in an intercultural communication situation.错参考答案:正确8、We put the index finger and mid-finger apart with palm against the receiver to mean “OK,” which was first used by Winston Churchill.对错参考答案:错误9、Personal territory can be large or small, which is much related to certain elements such as place, sex, age and character.对错参考答案:正确10、Eyes looking sideways can show one's coldness and superciliousness. It is impolite to move your head side to side while you are communicating with people, e.g. in India or Pakistan.对错参考答案:错误三、简答题共 2 题1、简单阐释非言语沟通的跨文化差别。
名词对应。
(Kinesics):the nonverbal behavior related to the movement of the body or part of the body.(身势):非言语行为相关的运动身体肌肤上或局部的身体。
(etiquette):it refers to manners and behavior considered acceptable in social and business situations.(礼仪): 它指的是礼貌和行为认为是可以接受的,在社会和商业管理硕士学位。
(pragmatics):it is the study of how speakers use the language to reach successful communication, and the study of the effect that language has on human perceptions and behaviors.(语用学): 它是研究如何说话者可以运用语言达到成功的交际,而且该研究结果的语言对人类的观念和行为。
(power distance):the degree to which power differences are expected and accepted by society.(权力距离): 在何种程度上的力量和接受不同是被期望的社会。
(Values): a learned organization of rules for marking choices and for resolving conflicts.(价值观): 学会组织的规则为标志的选择和解决冲突。
(reverse culture shock):it refers to the “shock” one experiences upon returning to one’s home culture after growing used to a new one.(反向文化冲击): 它指的是“震惊”一经使用后返回到一个新的增长一对一的家居文化体验。
《跨文化商务沟通》第二章跨文化言语沟通课后练习一、单项选择题共9 题1、()It is carried out either in oral or in written form with the use of words.A . language usageB . business communicationC . verbal communicationD . bilateral communication参考答案:C2、()It is a hard-copy document, used for communicating inside an organization, usually short.A . memoB . documentC . wordsD . policy参考答案:A3、A report, generally speaking, just state the facts in a style with a logical structure, which is()to follow, and is concise and to the point.A . artificialB . easyC . difficultD . formal参考答案:B4、()It is the study of the meaning of words, a system that relates words to meaning.A . languageB . communicationC . pragmaticsD . semantics参考答案:D5、Letter writing is very important in business communication. And a good letter is(), straight forward, and polite.A . courteousB . rhetoricC . euphemisticD . brief参考答案:D6、()It is the study of how speakers use the language to reach successful communication, and the study of the effect that language has on human perceptions and behaviors.A . semanticsB . pragmaticsC . communicationD . language参考答案:B7、()It is a set of symbols and the rules for combining those symbols and rules that are used and understood by a large community of people.A . languageB . semanticsC . pragmaticsD . communication参考答案:A8、Written document is more()than making a call.A . convenientB . efficientC . formalD . stereotype参考答案:C9、Verbal communication includes()communication and written communication.A . oralB . speakingC . talkingD . discussing参考答案:A二、判断题共9 题1、Verbal communication is the transferring of thoughts between individuals only via spoken messages.对错参考答案:错误2、Semantics is a system that relates words to meaning, which is easy to follow and can never be misunderstood by people.对错。
《跨文化商务沟通教学案例及实践指南》English Answer:Title: Cross-Cultural Business Communication Lesson PlanIntroduction:In today's globalized business world, effective cross-cultural communication skills are essential for success. This lesson plan aims to provide students with the necessary tools to navigate cultural differences and communicate effectively in across-cultural business setting.Objectives:1. Understand the importance of cross-cultural communication in business.2. Identify common cultural barriers and challenges incross-cultural communication.3. Develop strategies to overcome cultural differences and enhance communication effectiveness.4. Enhance cultural sensitivity and adaptability in business interactions.Lesson Plan:1. Warm-up Activity:- Introduce the concept of culture and its impact on business communication.- Engage students in a discussion about their own cultural backgrounds and how it might influence their communication styles.2. Cultural Awareness:- Present case studies highlighting cultural misunderstandings in business.- Facilitate a group discussion to analyze the causes and potential solutions for these misunderstandings.- Introduce cultural dimensions and frameworks such as Hofstede's cultural dimensions or the Lewis Model.3. Communication Strategies:- Teach effective communication skills for cross-cultural interactions, such as active listening, non-verbal communication, and adapting language and tone.- Role-play scenarios to practice applying these strategies in various cultural contexts.4. Cultural Sensitivity Training:- Explore cultural norms, values, and etiquette in different regions or countries.- Discuss appropriate behavior and gestures in different cultures.- Provide tips on avoiding cultural faux pas and promoting cultural understanding.5. Case Studies and Real-life Examples:- Analyze real-life business cases where cross-cultural communication played a crucial role.- Encourage students to identify cultural nuances and propose effective communication strategies.6. Conclusion:- Summarize the key points learned throughout the lesson.- Discuss the importance of ongoing learning and adaptation in cross-cultural business communication.Chinese Answer:标题:跨文化商务沟通教案介绍:在当今全球化的商业世界中,有效的跨文化沟通技巧对于成功至关重要。
跨文化商务沟通教程答案
以下是跨文化商务沟通教程的答案:
1.跨文化沟通的重要性:
跨文化沟通非常重要,因为它有助于构建和维护更有效的国际业务关系。
它有助于更有效地理解国际业务伙伴,把握他们的需求和偏好,并解决不同地区可能存在的问题。
2. 在商务沟通中应该采用的技巧:
第一,最重要的是理解双方文化差异,勇于接受新的文化观念。
第二,了解术语,注意你的言辞和沟通方式,确保双方交流的含义保持一致。
第三,传达细节,牢记包含文化差异的沟通未必一定完美,有时需要多次传达才能达到合理的结果。
第四,尊重所有参与者,克服文化差异而保持尊重,以达到预期的结果。
3.跨文化沟通最重要的事情:
跨文化沟通最重要的事情就是努力理解世界上不同文化的差异,并将这些文化差异纳入到自己的业务沟通中。
另外,还要注意保持商业礼仪,建立正确的文化关系,以便顺利完成任务和达成最佳结果。
《跨文化商务沟通》第一章文化、沟通及跨文化沟通课后练习一、单项选择题共12 题1、Cultural bias is unavoidable since there was a long process of culture ()in world history.A . separationB . communicationC . progressD . communicat参考答案:A2、Although there are many cultural barriers among different cultures, there are also certain proper channels to()among different nations.A . argumentB . communicateC . disputeD . transport参考答案:B3、Culture has variety of characteristics but not ().A . sharedB . learnedC . ethnocentricD . invariability参考答案:D4、Only outward symbols of a culture are visible, while the most important aspects of a culture are invisible. This phenomenon is often compared as a metaphor ().A . blanketB . icebergC . iceboxD . invisible man参考答案:B5、()The communication between people from different cultures when a member of one culture produces a message for consumption by a member of another culture.A . business communicationB . cultural communicationC . intercultural communicationD . vertical communication参考答案:C6、()A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior, or the exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.A . communicationB . messageC . informationD . transformation参考答案:A7、()The communication is within business and administration, aiming at a common objective and profits for both the individuals and organizations.A . cultural exchangeB . business exchangeC . business communicationD . intercultural communication参考答案:C8、Culture and language are not the same, but they ().A . link each otherB . are essentially differentC . can be substituted each otherD . have different aspects参考答案:A9、()The belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is superior.A . communicationB . cultureC . prejudiceD . ethnocentrism参考答案:D10、()The total accumulation of beliefs, customs, values, behaviors, institutions and communication patterns that are shared, learned and passed down through the generations in an identifiable group of people.A . cultureB . beliefC . environmentD . institution参考答案:A11、()The communication at the same level in an organization.A . vertical communicationB . horizontal communicationC . business communicationD . directive communication参考答案:B12、Lateral communication could be expressed as ().A . single communicationB . prejudice communicationC . directive communicationD . horizontal communication参考答案:D二、判断题共12 题1、Culture could be understood as variety of ways of social lives for different nation or groups in the world.对错参考答案:正确2、With the integration of language into the fabric of culture, confusion and dysfunction would happen and the culture would be destroyed.对错参考答案:错误3、Culture is all men's medium; there is no aspect of human life that is not touched and altered by culture.对错参考答案:正确4、The culture shown in an onion consists of two levels: a level of norms and values, or an invisible level, and a visible level of resultant behavior or artifacts of' some form.对错参考答案:正确5、Culture cannot be known without a study of communication, and communication can only be understood with an understanding of the culture it supports.对错参考答案:正确6、In the global village, neighbors communicate free of troubles and difficulties.对错参考答案:错误7、Culture could be understood as the only universal way of life in the world.对错参考答案:错误8、The terms of intercultural communication and international communication can be used interchangeably.对错参考答案:正确9、Intercultural communication could be the communication between persons of different cultures.对错参考答案:正确10、Stereotypes, like culture itself, are learned in a variety of ways. They are the products of limited, lazy, and misguided perceptions.对错参考答案:正确11、The culture shown in an iceberg consists of two levels: a level of norms and values, like an invisible iceberg under sea level, and a visible level of characteristics, like the visible iceberg above sea level.对错参考答案:正确12、It is impossible for us to communicate with another totally different culture.对错参考答案:错误三、简答题共 3 题1、有人说,“掌握了对方的语言,就消除了跨文化沟通的障碍”。
融通商务英语写作课后答案彭青龙1、You should _______ your card. [单选题] *A. drawB. depositC. investD. insert(正确答案)2、———Must I return the book you lent me to you now? ——No, you( ). You can keep it for another few days. [单选题] *A.can’tB. shouldn'tC. mustn'tD. don, t have to(正确答案)3、I haven’t met him _____ the last committee meeting. [单选题] *A. forB. since(正确答案)C. atD. before4、John is fond of playing _____ basketball and Jack is keen on playing _____ piano. [单选题] * A./…the(正确答案)B.the…/C./…/D.the…the5、—Do you know ______ box it is? —It is ______.()[单选题] *A. who; myB. whose; meC. who; herD. whose; hers(正确答案)6、This year our school is _____ than it was last year. [单选题] *A. much more beautiful(正确答案)B. much beautifulC. the most beautifulD. beautiful7、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time8、98.There is a post office ______ the fruit shop and the hospital. [单选题] * A.atB.withC.between(正确答案)D.among9、Betty works as a waitress to earn money for her education. [单选题] *A. 服务员(正确答案)B. 打字员C. 秘书D. 演员10、How many subjects are you _______ this year? [单选题] *A. takesB. takeC. taking(正确答案)D. took11、What _______ would you like, sir? [单选题] *A. otherB. else(正确答案)C. othersD. another12、These plastics flowers look so_____that many people think they are real. [单选题] *A.beautifulB.artificialC.natural(正确答案)D.similar13、67.—What can I do for you?—I'm looking at that dress.It looks nice.May I ________?[单选题] *A.hold it onB.try it on(正确答案)C.take it offD.get it off14、1.________my father ________ my mother is able to drive a car. So they are going to buy one. [单选题] *A.Neither; norB.Both; andC.Either; orD.Not only; but also(正确答案)15、( ) No matter _____ hard it may be, I will carry it out. [单选题] *A whatB whateverC how(正确答案)D however16、87.—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] *A.askB.tell(正确答案)C.talkD.speak17、79.–Great party, Yes? ---Oh, Jimmy. It’s you!(C), we last met more than 30 years ago. [单选题] *A. What’s moreB. That’s to sayC. Believe it or not (正确答案)D. In other words18、20.Jerry is hard-working. It’s not ______ that he can pass the exam easily. [单选题] * A.surpriseB.surprising (正确答案)C.surprisedD.surprises19、Grandpa pointed to the hospital and said, “That’s _______ I was born?”[单选题] *A. whenB. howC. whyD. where(正确答案)20、—Would you like some milk?—Yes, just _____, please. [单选题] *A. a little(正确答案)B. littleC. a fewD. few21、—______ pencils are these?—They are Tony’s.()[单选题] *A. WhatB. WhereC WhoD. Whose(正确答案)22、Some people were born with a good sense of direction. [单选题] *A. 听觉B. 方向感(正确答案)C. 辨别力D. 抽象思维23、—______some nice crayons. I think they are ______.()[单选题] *A. Here is; Betty’sB. Here are; BettyC. Here is; BettyD. Here are; Betty’s(正确答案)24、I like this house with a beautiful garden in front, but I don't have enough money to buy _____. [单选题] *A. it(正确答案)B. oneC. thisD. that25、( ) She keeps on learning English all the time. So far, she______three books of New Concept English. [单选题] *A. has learned(正确答案)B. have learnedC. had learnedD. learn26、24.Kitty’s father ______ a policeman since 2 He loves helping people. [单选题] *A.isB.wasC.has been (正确答案)D.have been27、15.This kind of bread is terrible. I do not want to eat it ________. [单选题] *A.any more(正确答案)B.some moreC.no longerD.some longer28、37.—What will you be ___________?—I'm not sure. Maybe I'll be a doctor like my father. [单选题] *A.right nowB.in the future(正确答案)C.at onceD.at the moment29、Once you get on the road, here are some traffic _______ to remember. [单选题] *A. problemsB. positionsC. rules(正确答案)D. points30、In fact, Beethoven did something brave than dying. [单选题] *A. 勇敢(正确答案)B. 冒险C. 可怕D. 奇妙。
大学商务英语写作彭青龙华东师范大学课后答案1、72.—? ? ? ? ? ? ? ? ? ? ? ??—Yes, please. I want a sweater. [单选题] *A.How muchB.Can I help you(正确答案)C.Excuse meD.What will you take2、He was very excited to read the news _____ Mo Yan had won the Nobel Prize for literature [单选题] *A. whichB. whatC. howD. that(正确答案)3、There ______ a football match and a concert this weekend.()[单选题] *A. isB. haveC. will be(正确答案)D. will have4、It seems slow for children to become _____ ,while adults often feel time flies. [单选题] *A. growns-upsB. growns-upC. grown upsD. grown-ups(正确答案)5、The language school started a new()to help young learners with reading and writing. [单选题] *A. course(正确答案)B. designC. eventD. progress6、Could you tell me _____ to fly from Chicago to New York? [单选题] *A.it costs how muchB. how much does it costC. how much costs itD.how much it costs(正确答案)7、How beautiful the flowers are! Let’s take some _______. [单选题] *A. photos(正确答案)B. potatoesC. paintingsD. tomatoes8、When you have trouble, you can _______ the police. They will help you. [单选题] *A. turn offB. turn to(正确答案)C. turn onD. turn over9、Guilin is _______ its beautiful scenery. [单选题] *A. famous for(正确答案)B. interested inC. fond ofD. careful with10、We had ____ wonderful lunch last Saturday. [单选题] *A. /B. theC. oneD. a(正确答案)11、This is the news _______ you want to know. [单选题] *A. that(正确答案)B. whatC. whenD. who12、The little girl held _____ in her hand. [单选题] *A. five breadsB. five piece of breadsC. five piece of breadD. five pieces of bread(正确答案)13、Galileo was ____ Italian physicist and astronomer who invented _____ telescope. [单选题] *A. a, aB. the, theC. an, aD. an, the(正确答案)14、I _______ play the game well. [单选题] *A. mustB. can(正确答案)C. wouldD. will15、How I wish I()to repair the watch! I only made it worse. [单选题] *A. had triedB. hadn't tried(正确答案)C. have triedD.didn't try16、Mrs. Black is on her way to England. She will _______ in London on Sunday afternoon. [单选题] *A. reachB. attendC. arrive(正确答案)D. get17、--Do you often go to the cinema _______ Sunday?--No, we _______. [单选题] *A. on; don’t(正确答案)B. on; aren’tC. in; doD. in; don’t18、I’m so tired after _______ walk. [单选题] *A. three hour’sB. three hours’(正确答案)C. three hoursD. three hour19、46.The pants look cool.You can ________. [单选题] *A.try it onB.try on itC.try them on(正确答案)D.try on them20、So many people will _______ to their work after the Spring Festival. [单选题] *A. get inB. get onC. get offD. get back(正确答案)21、Both Mary and Linda don't care for fish. [单选题] *A. 喜欢(正确答案)B. 关心C. 照料D. 在乎22、49.________ is the price of the product? [单选题] *A.HowB.How muchC.What(正确答案)D.How many23、( ) ________ large the library is! [单选题] *A. WhatB. What aC. How(正确答案)D. How a24、Tomorrow is Ann’s birthday. Her mother is going to make a _______ meal for her. [单选题] *A. commonB. quickC. special(正确答案)D. simple25、It was _____ that the policy of reform and opening up came into being in China. [单选题] *A. in the 1970s(正确答案)B. in 1970sC. in the 1970s'D. in 1970's26、78.According to a report on Daily Mail, it’s on Wednesday()people start feeling really unhappy. [单选题] *A. whenB. whichC. whatD. that(正确答案)27、pencil - box is beautiful. But ____ is more beautiful than ____. [单选题] *A. Tom's; my; heB. Tom's; mine; his(正确答案)C. Tom's; mine; himD. Tom's; my; his28、_____how to do with the trouble of the computer, Tom had to ask his brother for help. [单选题] *A.Not to knowB.Not knowing(正确答案)C.Not knownD.Not know29、I knocked on the door but _______ answered. [单选题] *A. somebodyB. anybodyC. nobody(正确答案)D. everybody30、We have _______ a double room with a bath for you in the hotel. [单选题] *A. boughtB. reserved(正确答案)C. madeD. taken。
跨文化商务沟通第六版课后答案二.正负判断。
(F,T)三,名词解释。
(一)Hofstede's four cultural dimensions(please provide examples if possible)霍夫斯泰德的四个文化维度(请提供例子,如果可能的话)答案:mean:Hofstede developed a model that identifies four primary dimensions for diferentiating cluture.is:1.Power Distance:include 1.small power distance rge power distance cluture.2.Individualism Versus Collectivism3.Masculinity versus Femininity4.Uncertainty Avoidance For example,the power of the United States views with the views of Arab countries there isa big difference to the U.S.power is not very fancy,they pay more attention to personal ability to play,the pursuit of power to be a lot less than the Arab countries;Arab countries due to national Institutional relations,focusing on the power of binding,thus,the Arab countries,institutions,whether government departments or enterprises are more or less with the power of color.(比如,美国对权力的看法跟阿拉伯国家的看法就存在很大的差异,美国不是很看中权力,他们更注重个人能力的发挥,对权力的追求比阿拉伯国家要逊色不少;阿拉伯国家由于国家体制的关系,注重权力的约束力,由此,阿拉伯国家的机构,不管是政府部门或者企业都多多少少带有权力的色彩。
跨文化商务沟通彭清龙课后
一、引言
1.1 任务背景
1.2 任务目的
二、跨文化商务沟通的重要性
2.1 国际化商务的发展趋势
2.2 跨文化商务沟通对企业的影响
三、文化差异对商务沟通的影响
3.1 语言差异
3.2 礼仪与礼节差异
3.3 价值观与信仰差异
3.4 时间观念与工作习惯差异
四、跨文化商务沟通的关键要素
4.1 跨文化商务沟通的原则
4.2 语言与非语言沟通技巧
4.3 跨文化沟通中的注意事项
五、案例分析:中美跨文化商务沟通
5.1 中美商务文化差异的概述
5.2 中美商务沟通中的常见问题
5.3 解决中美商务沟通问题的建议
六、结论
6.1 跨文化商务沟通的挑战
6.2 跨文化商务沟通的应对策略
跨文化商务沟通彭清龙课后
一、引言
1.1 任务背景
在全球化时代,跨国企业之间的商务交流越来越频繁,而不同文化之间的差异也成为影响商务沟通的重要因素。
为了帮助企业有效地开展跨文化商务沟通,彭清龙老
师提供了相关课程。
本文将探讨跨文化商务沟通的重要性以及应对文化差异的关键要素。
1.2 任务目的
本文的目的是全面、详细、完整地探讨跨文化商务沟通的重要性,并提供有效的解决方案以应对不同文化背景下的沟通挑战。
通过学习彭清龙老师的课程,读者将能够更好地理解跨文化商务沟通的要点,并在实践中应用相关技巧和策略。
二、跨文化商务沟通的重要性
2.1 国际化商务的发展趋势
随着全球化的不断推进,国际化商务交流成为趋势。
企业需要与来自不同国家和地区的合作伙伴、客户和员工进行沟通和合作。
跨国企业的商务活动已超越地域和文化的限制,因此,跨文化商务沟通的重要性不言而喻。
2.2 跨文化商务沟通对企业的影响
跨文化商务沟通能够直接影响企业的业务发展和合作关系。
如果企业不能有效地应对文化差异问题,可能导致沟通障碍、误解和冲突,进而影响商业谈判、合作协议和客户关系等。
因此,跨文化商务沟通对企业来说至关重要。
三、文化差异对商务沟通的影响
3.1 语言差异
语言是文化的重要组成部分,不同语言之间的差异会影响商务沟通的准确性和效果。
例如,中英文化之间存在着词汇的差异、语法结构的差异和语气的差异,这可能导致误解和沟通障碍。
3.2 礼仪与礼节差异
不同文化对于礼仪和礼节有着不同的要求和习惯。
例如,在中国,名片的交换和鞠躬表示尊重,而在美国,握手和互相称呼对方的名字更为普遍。
了解并尊重对方的礼仪与礼节要求是成功的商务沟通的关键。
3.3 价值观与信仰差异
不同文化有着不同的价值观和信仰体系,这会影响到商务决策和沟通方式。
例如,西方文化注重个人主义和竞争,而亚洲文化更注重集体主义和合作。
了解和尊重不同文化的价值观和信仰是有效开展商务沟通的基础。
3.4 时间观念与工作习惯差异
不同文化对时间的看法和处理方式也存在差异。
例如,西方文化注重时间的准确性和效率,而亚洲文化更注重关系和灵活性。
了解并适应不同文化的时间观念和工作习惯对于有效的商务沟通至关重要。
四、跨文化商务沟通的关键要素
4.1 跨文化商务沟通的原则
跨文化商务沟通需要遵循一些基本的原则,例如尊重、灵活性、清晰性和适应性。
尊重对方文化和习惯能够建立良好的合作关系,灵活性能够适应不同文化之间的差异,清晰性能够确保信息传达的准确性,适应性能够根据不同文化的要求进行调整。
4.2 语言与非语言沟通技巧
语言和非语言沟通技巧对于跨文化商务沟通至关重要。
语言上,要注意使用简洁、明确的表达方式,避免使用复杂的词汇和句子。
非语言上,要注意肢体语言、面部表情和声调的使用,以及避免使用有可能引起误解的手势和动作。
4.3 跨文化沟通中的注意事项
在跨文化商务沟通中,需要注意以下事项: - 尊重差异:尊重对方的文化和习惯,并避免对差异进行贬低或批评。
- 适应环境:了解对方的文化背景,适应对方的
工作方式和习惯。
- 考虑语言差异:了解对方的语言背景,尽量使用简洁明了的
语言进行沟通。
- 注意非语言信号:关注对方的肢体语言、面部表情和声调,以
便更好地理解对方的意思。
五、案例分析:中美跨文化商务沟通
5.1 中美商务文化差异的概述
中美商务文化存在着许多差异。
例如,在商务谈判中,中国人更注重建立关系和信任,而美国人更注重目标和结果。
此外,中美商务礼仪、沟通方式和管理风格等方面也有不同。
5.2 中美商务沟通中的常见问题
在中美商务沟通中,常见的问题包括语言障碍、文化误解、价值观差异和工作方式的不兼容等。
这些问题可能导致沟通的不畅和合作的困难。
5.3 解决中美商务沟通问题的建议
为了解决中美商务沟通问题,可以采取以下策略: - 学习对方的语言和文化背景,增强理解和共鸣。
- 建立良好的合作关系和信任,通过面谈和交流来加强联系。
- 针对不同文化的问题,提前做好准备并制定相应的沟通策略。
六、结论
6.1 跨文化商务沟通的挑战
跨文化商务沟通面临许多挑战,包括语言差异、价值观差异和时间观念差异等。
这些挑战需要企业在进行商务沟通时注意并制定相应的应对策略。
6.2 跨文化商务沟通的应对策略
为了应对跨文化商务沟通的挑战,企业可以采取尊重差异、学习对方的文化背景、灵活适应和清晰明了的沟通等策略。
通过有效的沟通和合作,企业能够更好地开展跨文化商务活动,提高竞争力和合作伙伴关系。