Asst.Exe.Housekeeper助理行政管家国际五星级酒店助理行政管家岗位职责
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Page 1 of 6 JOB DESCRIPTION 岗位职责 HSKP Department–2010.06.25 客房部–2010年6月25日 SECTION ONE: JOB OUTLINE 第一部分：岗位简介 Job Title/Level: 岗位名称/级别 Asst. Exe Housekeeper/ Level 6 助理行政管家/ 6级 Division/Department: 隶属/部门 Room Division Department /Housekeeping 房务部/客房部 Reports to: 报告给 Executive Housekeeper 行政管家 Directly Supervises: 直接管理 Asst. Housekeeper 助理管家 Dotted Line Reporting to : 间接报告给 Director of rooms 房务总监
Written By: 撰写人 Director of rooms 房务总监 Reviewed By: 审阅人 Daniel Aylmer – General Manager 爱默尔– 总经理
SECTION TWO: JOB SUMMARY 第二部分：岗位概览 Assist Executive Housekeeper in the operation of the Housekeeping Department. Acting Executive Housekeeper in his/her absence. Provide training and coaching to all housekeeping attendants. The Assistant executive housekeeper will be required to conduct duties in a courteous , safe and efficient manner, in accordance with the hotel policies and procedures, ensuring that a high level of service is maintained. 协当行政管家不在岗时，代理其职责对客房部员工进行培训和指导。 助行政管家负责客房部工作并在其不在时负责其工作。
根据酒店的政策和程序，以热忱、安全、高效的态度执行岗位职责，以确保维持高质量的服务。 Page 2 of 6
SECTION THREE: KEY RESPONSIBILITIES 第三部分：主要职责 Content 内容 1. Assist the Executive Housekeeper in the operation of the Housekeeping Department 协助行政管家管理管家部日常运作 2. Supervise and control all Housekeeping operations. Assist assign and supervise the floor supervisors in their work and assist if required. 管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。 3. Responsible for the Housekeeping Department in the absence of the Executive Housekeeper. 当行政管家因故不在时负责管家部的运行。 4. Train, motivate and evaluate staff. 培训并激励员工，对他们的工作进行评估。 5. Responsible for the overall cleanliness of the hotel, check all areas regularly 负责酒店全面的清洁,定期检查所有区域。 6. Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed. 确保所有工作遵循管家部程序并确保酒店程序被遵守。 7. Ensure prompt reporting of maintenance issues 确保迅速报告维修数据 8. Maintain regular spring cleaning schedules 保持定期的清洁计划 9. Personally inspect VIP rooms. 检查预抵VIP的房间。 10. Handle any guest complaints, and reports them to the Executive Housekeeper. 处理客人投诉，并要向行政管家报告。 11. Ensure proper handling of Lost and Found 确保恰当的处理客人的失物与招领 12. Responsible for strict key control 负责严格控制钥匙领用程序 13. Co-operate with the Reception on room discrepancies to ensure accurate room status at all times 与接待处合作有关于房间状态的问题，以确保在任何时间里房间的状态被准确的记录 14. Manage quality improvement 管理质量的改善 15. Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget 根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成本预算
16. Effectively monitor and analyze variations from the budget 有效控制和分析预算的变动 Page 3 of 6
17. Develop systems that measure the cost effectiveness of the department 建立系统测量部门成本的有效性 18. Prepare financial performance reports 准备财务表现报告 19. Develop procedures that track, report on, and control the circulating costs of the department 建立程序跟踪、报告、控制部门的流动成本 20. Handle and store stock according to stock control procedures 根据存货控制程序处理和储存存货 21. Coordinate work operations within the department 在部门内进行工作运作协调 22. Develop performance standards for operations in the department 建立部门内的工作标准 23. Assess work operations and prepare plans to implement change when required 评估工作表现，并在必要时制定调整计划 24. Monitor productivity of the department 监督部门工作表现 25. Prevent and resolve grievances 避免和调节抱怨 26. Resolve disputes 解决争端 27. Discipline staff when necessary 约束员工遵守纪律 28. Determine and plan for future staffing needs. Recruit staff together with Executive Housekeeper and Human Recourses Department 明确和制定本部门各岗位所需人员的编制计划与人力资源部和行政管家一起招聘员工 29. Prepare staff rosters to meet business demands 按照工作需要进行排班 30. Maintain up-to date staff records 维护现有员工档案 31. Implement staff performance appraisals 进行员工表现测评 32. Carry out exit interviews 实施员工离职面谈 33. Provide ongoing advice and support to staff under your supervision 给予所管辖的员工以不断的建议和支持 34. Manage operating cost to minimize costs while providing excellent service. 管理控制，使部门在保证服务水平的同时经营成本达到最低 35. Supervise staff performance 指导员工表现 36. Develop systems and procedures for special cleaning programs as required to ensure the highest possible standards are maintained. 根据要求制定一套特殊清洁计划的方案和程序，以保持高质量的可行性的标准。
