Unit1 Meeting and Greeting PeopleModule 2 Video Watch（先睹为快）Hi-tech cameras track shoppers to help companies better market products.Key Words and Expressions1.retailer n.零售商人2.grab v. 抓3.psychology n.心理学，心理状态4.merchandise n.商品，货物5.a short fuse 比喻人们易于烦躁或焦虑6.queue n.行列，长队，队列；vi. 排队，排队等待I .Interactive Activities（互动练习）Direction: Watch the video clip for the first time and discuss the following questions or topics with other students orally.1.What are the major problems with the shopping centers in your own experience?2.Do you think it is necessary to install Hi -tech cameras to track shopping behaviors?3.In your opinion, are there any other alternatives to solve the problem in this video clip?II .Spot Dictation(听写练习）Direction:Watch the video clip carefully and fill in the blanks with the missing words.Smile, you’re on consumer behavior camera. No surprise that you’ll likely be (1) videotaped while holiday shopping, but it’s not all for (2) _security__. Some of it is for market research. Retailers are tracking you to learn how you shop.“Where are people, shoppers, spending time? What is grabbing their attention? Are they having to wait too, too long for customer service at different points?”Consumer behavior analysis, it’s part (3) observation, part science, part technology and a bit of psychology. Rajeev Sharma’s software turns (4) images of customers working their way through stores into hard (5) data, allowing retailers to take fast action if things aren’t working out.“You can move around the merchandise to position of products so that it, it, it creates the right (6) sequence, and right products in front of the right people in the right time.”With the holiday shopping crunch, retailers know their customers have short fuses, and crowd hassles don’t help.“And you can create this kind of maps, the hot spots and the cold spots. These are extremely important because there’s no number. By just looking at this, this colored-coded map, you can see which (7) portion of this store i s receiving more attention.”And that helps retailers decide where to place display units.“After browsing, decide to interact with it, as in read labels or, or, or you know, experience it more. And finally, of course, what every product and retailer, er, the product manufacturer and retailer want you to drop it into your basket.”But it’s not all creative marketing; traffic jams at (8) checkout are often the biggest problem.“What this shows is a, is a line-forming, and something that you are very familiar with in this, this season.”Best Buy is using its own research to try to (9) shorten those lines.“We now deploy a queuing system in our stores, where all customers, they wait in a queue, and we have someday there directing traffic, so you don’t get (10) caught in the wrong line, which drives people crazy.Module 3 Listening Tasks（习耳攻听）I .Long ConversationsDialogue 1Mr. Wells, a US sports businessman, and his assistant, Ms. Porter, are visiting Shanghai. Ms. Li Xia and Mr. Wang Ping, officials from Shanghai Sub-council of CCPIT, are at the airport to meet them.Exercise 1Listen to the conversation and answer the following questions.Question 1: What is the relationship between Mr. Wells and Ms. Porter?Mr. Wells is the boss and Ms. Porter is his assistant.Question 2: Who is there to meet them?Ms. Li Xia and Mr. Wang Ping from Shanghai Sub-council of CCPITQuestion 3: Is it Mr. Wells’s first visit to Shanghai? Is it his first visit to China?It is his first visit to Shanghai, but not the first visit to China.Question 4: What did Ms. Porter come to Shanghai for last year?She came to shanghai to initiate an investment project and attend a trade fair Exercise 2Listen again and fill in the missing words with what you hear.Li: (1) Excuse me, but are you Mr. Wells from the U.S.?Wells: Yes, I’m John Wells. (2) You must be from CCPIT?Li: Yes, I’m Li Xia. (3) Nice to meet you Mr. Wells. (4) And this is Mr. Wang Pin, head of Foreign Investment Office.Wang: (5) How do you do, Mr. Wells? (6) I am very glad to meet you.Wells: Glad to meet you too, Mr. Wang. This is Ellis Porter, my assistant.Porter: How do you do? (7) Welcome to Shanghai..Wells: (8) It’s very kind of you to invite us to Shanghai and come to meet us at the airport. Wang: Not at all. (9) I hope you’ve had a good flight.Wells: Oh yes. The view of Shanghai is (10) lovely from the plane.Wang: I hope (11) you’ll enjoy your stay here in Shanghai.Wells: Thank you. (12)I’m sure we will.Li: Our car is waiting outside. I think you’d like to (13) take a rest to (14) overcome the jet lag.(15) Shall we go to the hotel first?Wells: Yes. It’s very (16) considerate of you.Li: (17) This way, please. We are going to take you to the Hilton Hotel.精彩点评1.对第一次见面的客户，为了显示尊重，我们最好用比较正式的语气打招呼，如“Glad tomeet you”, “How do you do？”等。
Follow-up practiceCai (c): May I come in?Ms. Smith (S): Yes, please.C: good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.S: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.C: Nice to see you, Ms. Smith.S: Nice to meet you, too. Would you like to have a cup of coffee or tea?C: tea is fine. Thank you.S: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personality.C: well, I think I’m a serious-minded girl. I’m calm and I don’t panic in a crises. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.S: well, then, what do you consider your strengths and weaknesses?C: strengths and weaknesses? Well. I think my ability to work with all types of people is a particular strength.S: Yes.C: My weakness? Er, I suppose I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.S: I wouldn’t call that a weakness. I’d call that a strength.C: Well, apart from that, I suppose sometimes I am not patient enough.S: now, can you tell me about your past experience?C: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.S: What qualifications have you had for this position?C: I graduated from Peking University in 2001, majoring in accounting. I speak fluent English and I can deal with bookkeeping and accounting in English quite well.S: why did you leave your last position?C: I want to find a job that is challenging, where I can grow.S: Now, is there anything else you’d like to ask me?C: Ye. If I get this job with HDC, would I be able to work abroad in one of your overseas branches? S: Oh, yes, certainly. Our staff regularly does six-month placement in other branches.C: Oh, that’s great.S: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.C: thank you for seeing me.S: goodbye.C: bye.Part four viewing and speakingVideo 1Chen (C): good morning, Ms. Mandel.Ms. Mandel (M): good morning. Sit down, please.C: You are Chen Bo, aren’t you? I am cathy Mandel, Director of the HR Department. C: yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: thank you for your interest in me.M: to start with, would you like to tell me a bit about yourself?C: sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: so, why did you choose our company?C: as far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: as a major in international finance, what do you think you can do in consultancy?C: well, I know how to tackle problems. For example, I know I must first analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: sometimes data is not enough. Have you got any relevant experience in this field?C: last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: can you cope with hard work under pressure and in a tough environment?C: no problem. I don’t care about pressure or the environment as long as I enjoy the work.M: good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: thank you, Ms. Mandel. Goodbye.M: goodbye.Video 2Wang (W1): may I come in?Mr. White (W2): Yes, please do.W1: good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.W2: nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W1: thank you.W2: well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?W1: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked asa salesgirl for your company in Guangzhou.W2: really? That’s good. Then you must know something about our company?W1: yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.W2: Huh, that’s right. Miss Wang, can you tell me which university you attended?W1: Sun Yat-sen.W2: And what degree have you got?W1: I have a bachelor’s degree in business administration.W2: how is your English? You know, some staff members in our company are Americans, so conversational English is very important.W1: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.W2: good. I know you are now with United Butter. What is your chief responsibility there?W1: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager- responsible for the Panda line of biscuits.W2: why do you want to change your job?W1: I want to change my work environment, seek new challenges and broaden my experience.That’s why I want to move into sales.W2: what do you think is the most important qualification for a salesperson?W1: I think it’s self-confidence and quality products.W2: I agree with you. What salary would you expect to get here?W1: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?W2: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W1: Yes, only one. When can I have your decision?W2: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W1: that’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.W2: Goodbye.Case analysisInterviewer (I): where do you see yourself in three years?Candidate(C): well, I see myself in sales, you know. I must say, I would rather like to establish myown company, you know, in my home town.I: what specifically about our company attracted you?C: well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.I: Um…C: can I ask you a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.I: our staff members regularly do six-month placements in other branches.C: Oh, well. That’s what I’m interested in.I: what do you think of your strengths and weaknesses?C: strengths and weaknesses? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I supposes I don’t have an, you know.I: ok. Is there anything else you’d like to ask?C: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.I: I’m afraid I can’t answer that.C: and also, when can you give me a definite answer about this job?I: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here.Thank you very much for coming to see me.。
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the ac countant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secr ets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder y ou’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relati ons Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I oft en have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run thr ough any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then w e’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afterno on. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of y ou to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthe ws we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I prob ably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Mil ler is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting thro ugh to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptio nist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having tr ouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major isfinancial secretary. I am an outgoing, energetic person. I enjoy teamwork very much.As part of my degree program, I needed to communicate with different peopel. Ipossess excellent interpersonal skills and a very positive attitude. My careeraspiration is to become a successful secretary. During my internship at one company,I worked as a secretary. My duties included offering friendly and efficientschedule tomy boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with peoplefrom different backgrounds.If something blocks my path, I will look for a solution.I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I amnow trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest isthe best motivation. I love to be a secretary, so I will definitely devote myself to it.Moreover, high job satisfaction can be attained when the job is what I aminterested in.Career development is very important for me when choosing a job. From what Iknow, Shangri-La provides equal career advancement for all staff. The job rotationplan and individually tailored training program are really exciting and helpful foryoung people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I Karen’mYang.M:Good morning, Miss Yang. I ’ m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah⋯Miss Yang, I’ ve gone through your resume. I’ d like to ask you some questions now, if you don’ t mind.W: Of course not. please go ahead.M:Well, can you tell me why you would like to work as a medical representativewith us?W:I really like this kind of work, and having been a doctor for three years, I wantto apply for this position for a change.M: Don ’ t you think it’ s a pity for you to leave your present job?W:To some extent, it is. I have learned a lot in the hospital. But I would like to trya different kind of life. By the way, could you tell me how much the new job pays?M:Sure. There is a five-month probationary 用的 period and you can only getRMB2,000 for each month. After that, we’ ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M:Every employee in our company enjoys life insurance 人寿保 andunemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I ’ m not sure. It depends on your abilityand performance. Maybe we ’ ll send you to one of our branches, if you like.W:No problem. I hate staying at one place all the time. But in which cities doyou have your branches? And, where is your company based把(部在⋯ )?M:Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.⋯Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested inyour own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are onlytelling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded真的 ; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years ’ financial industry experience with several companies; two years ’xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting;fluent English; bookkeeping and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren ’you?t I ’ m Cathy Mandel,Director of theHR Department.Chen: Yes, I’ m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I ’ ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I ’ ma senior student at GDUF. I expect to graduate this summer. Mymajor is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading internationalconsultant corporations which came to China after China entered WTO. I thinkworking here would give me the best chance to use what I at university’learned.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search forways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experiencein this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估 people ’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’ t care about pressure or the environme n tgasasloI enjoythe work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I ’ vegot one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseasbranch to get experience later on once you’ ve proved your worth.Chen: Oh, great. If I’ m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ ll notifyouryoufinalof decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the best chance to use what he haslearned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I ’ ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager,right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’ s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincareproducts are very popular with women all over the world.Mr. White: Huh, that ’rights. Miss Wang, can you tell me which university youattended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’ s degree in business administration.Mr. White: How is your English? You know, some staff members in our companyare Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chiefresponsibility there?Wang: I ’ ve worked there for five years, since I graduated from college. Two years ago,I was appointed Brand Manager— responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broadenmy experience. That ’ s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’-confidencesself and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. Mycurrent annual income in United Butter is 150 thousand. But, er, d you tell me⋯ coul a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development,sales promotion, and regular customer satisfaction surveys. You’ dreport directly tothe Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ ll notify you of our decision as soon as possible. But⋯to be honest, you seem to be a good candidate with the right kind of experience and personality. You’ re high on my list. Wang: That ’good!s Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1.F T F F To 2. 1) Sales Manager2)Five3)Brand Manager4)biscuits5)Business Administration6)oral EnglishScripts Unit 2Script:Sherry: Daniel, it’ s you! I haven’ t seen. Hy o uw foraeyearsyoudoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ ve got a newwhatjobdo.Syou, do now?Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’ s nice! Which departmentareyou in?Daniel: I ’ m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it ’reallys a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ ve always been clever,iel. DanIknew you’ d do somethingvery challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights,I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about itover a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company⋯Task 2 Describing jobsScript:v Jack: Hi, I ’ m Jack. I ’ m the manager of the Research & Development Department. I ’ vebeen in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. Ihave to work with marketing teams to analyze the needs ofthe developing markets and direct our work accordingly. I’ m responsible for creatingand managing the R&D teams and for the overall planning, execution , and success ofthe projects.v Janet: I’ m Janet, Sales Manager of R&T Company. Since I was promoted to theposition of manager four years ago, I’ ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruitingand training sales staff; supervising and motivating team performance; expanding thecustomer base and ensuring high levels of customer satisfaction.v Stanley: Hi,I ’ mStanley. As the manager of the Production Department, I ’ mresponsible for selecting, developing and managing a highly competent andmotivated staff of employees; ensuring that production is cost-effective and theproducts are produced on time and of good quality. Moreover, I have to work out thehuman and material resourcesneeded. I ’ mo alsresponsible for identifying the trainingneeds of our staff and cultivating a culture of continuous improvement in all aspectsof manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vicepresident of our company. He will be in charge of the accounting work. Let’ s giv a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasurefor us to have him here. Now, Mr. Copperfield, I ’dlike to introduce the vicepresidents and managers to you.Robin: It’ s OK, thank you!President: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department. Robin: Nice to meet you,Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the MarketingDepartment and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is⋯oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I ’ vemet him before. I heard he is one of the secrets of thiscompany’ s success. Everyone was raving about what a greatjob he ’ s done in ⋯President: Uh⋯speak of the devil⋯Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’ m late. I was talking to a client.Robin: Oh, that ’ s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, andProject Preparation.Robin: No wonder you’ re so busy.President: Mr. Copperfield, there are three managers who report directly to you,and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I Caroline’m Clinton, responsible for financial accounts.Lucy White: I’Lucym White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation; Accounting）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving thephysicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of theoperational Video 2 Do you like your job?Script:Robin: What’ syour job now, Jerome? Do you still work for that wholly fundedAmerican company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’ s great! How do you feel as-employedaself entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I ge[t] tired. As you know, it’ s no easy to run a business on your own. What about you, Frank? What are you doingnow?Frank: I ’ veworked for several companies. After graduation, I wen[t] to a priva[te]company. Then a year later, I changed to a Sino-Japanese [ ‘ sain?u,d??p?’ ni:z]joint-venture enterprise and worked as a sales assistant. Two years later, I moved onto a computer company and worked in export sales. And now, I ’ man advertisingexecutive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I ’ m always interested in new challenges. I know changing jobs frequently can bea waste of a company ’ s human resources, but I g a lot’ofm experience!gainin Howis your job, Colin?Colin: I’ ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’liket the work environment. Youknow, the workshops are very noisy sometimes. Also, I don’ t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel onbusiness, right, Robin?Robin: Yes. As a buyer, I mus[t] travel topurchase stock. I’ ve been to a lot of places.Colin: Maybe I should think about becoming a buyer⋯Robin: Mm⋯ , everything has two sides. I get fed up with traveling. Nowadays, Iwan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’ t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’ m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’ s the trouble. I usually have to work overtime because I often have dinnerparties in the evening. I don’ t get enough time withandmybf a bymily.Key:1.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Managers like dislikeJeromemaking a lot more money; having lots of independence in doingthings feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family andbabyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak toSteve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’ s nice to hear from you. How’ s the English weather?Mike: It ’ s pretty good for this time of year. What’ s it like in New York? Steve: Not good, I’ m afraid.Mike: That’ s a pity! I’ m planning to come by next week.Steve: Really? Well, you’ ll come by and see us while you’ re here, I hope. Mike: That’ s what I’ m phoning about. I’ ve gotitha meetingacustomerw in Bostonon Thursday next week. I was hoping we could arrange to meet up either before orafter that.Steve: Great. That would give me a chance to show you that convention center.Mike: That ’ s what I was thinking.Steve: You said you haveot be in Boston on Thursday? That’ s the 7th?Mike: That ’rights. I could stop over in New York on the way— that would be Wednesday. Would that be possible?Steve: Ah, I’ m afraid I won’ t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch aflight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I willpick you up at the airport, and then I could show you the convention center. If theretime, you could come back to the office and we’ ll run through any of the details that still haven’ t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my eveningflight.Steve: No problem. Look, why don’ tyou fax me your information once you’ veconfirmed your flight?Then we’ ll get back to you with an itinerary for theday— that’ s Friday the 8th,ht?rigMike: That ’rights. Good. Well, I ’ doll that and I look forward to seeing you nextweek.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421?Operator: Certainly, hold on a minute and I’ ll put you through.Roy: Louise Paulson’ s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’ m sorry. She’ s out at the moment.Paul: When will she be back?Roy: I’ m afraid she won’ t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her aboutthe order we placed last Friday. I’ m afraid we have to make some changes to the order. Tell her it’ s urgent.Roy: Could you repeat the number please?Paul: Yes, it’-326s979-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ ll make sure Louise gets this as soonible.as possPaul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have tomake some changes to the order. It’ s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’ d like to speakMr. toMatthews.Receptionist: Fine. Hold the line, please. I’ m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’ s office. Who’ s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr.Matthews?Miss Perez: I ’ mafraid Mr. Matthews isn ’availablet. He’ sgone to Hong Kong onbusiness for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we ’ ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’ s very kind of you to say so. Can we expect an order from you?商务英语视听闻原文与详解合用标准文案Mr. Schulz: That ’whys I ’ making the call. Please tell Mr. Matthews we’ requite happywith the quality and design of the table, but the price is too high. We need somenegotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won ’ t be able to getto your company that early this Saturday because of the rail strike. It’ ll probab afternoon before I arrive.Miss Perez: No problem, I’ ll give him the message.Mr. Schulz: Thanks.Miss Perez: You ’ re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ vejust received your sample of the newassembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’ re quite happy with the quality and design ofthe table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’ t be able to get to your company early on Saturday because of the rail strike. I probably won’ tarrive until thatafternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’ d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I’ ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who ’ s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller:What? Henry Miller? No, this is Leo Miller,in the Sales Department.Henry Miller is in the Customer Relations Office. I’ m afraid you’ ve dialed the wro extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’ s extension, please?Leo Miller: Sorry, I haven’ t got a directory on hand now. Would you mind calling the switchboard again? I’ m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’matter. I ’ llcall to the receptionist. Thank you,anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’ m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company.I ’ m very sorry, I didn’ tnotice that. I’ ll put you through right now. Please wait a minute.商务英语视听闻原文与详解合用标准文案Ms. Mandel: OK. I’ m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’ s me again—Ms. Mandel. I’ m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothingabout it. It ’ s a rush order, and we need it urgently. Can you help? Receptionist: Of course. I ’ ll goand find him and ask him to ring you immediately. There may be aproblem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back.You are hard to get hold of!Henry Miller: Oh, I ’ m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’ m calling you about⋯Key:1.First attempt1) A2)CSecond attempt3) CThird attempt4)C5)BFourth attempt6)C2.1)When Ms. Mandel asked for Mr. Miller, the receptionist replied,“ Hold on, please. I’ ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“ I ’ m afraid you’ ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“ Oh,sorry to have interrupted you. Can you give me Henry Miller ’extension,please? ”4) When the receptionist realized she had given the wrong extension, she said,“ I ’verym sorry, I didn ’notice that. I ’ llput you through right now. Please wait aminute. ”5) When Ms. Mandel phoned the receptionist the third time, she explained,“ It ’mes again — Ms. Mandel. I ’ mstill having trouble getting through to HenryMiller ⋯ Can you help? ”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。
