商务英语阅读课 后习题答案-chapter 1-8上课讲义

练习参考答案UNIT ONEExercisesⅠ. Translate the following institution names into Chinese and explain their basics to your classmates in your own words.1. World Trade Organization __世界贸易组织_____________2. International Chamber of Commerce __国际商会_____________3. United Nations Conference on Trade & Development _联合国贸易和发展会议________4. World Bank __世界银行__________5. International Monetary Funds __国际货币基金组织_____________6. The Ministry of Commerce of the People’s Republic of China ___中华人民共和国商务部___7. The China Council for the Promotion of International Trade __中国国际贸易促进委员会___8. General Administration of Customs of the People’s Republic of China 中华人民共和国海关总署9. General Administration of Quality Supervision, Inspection and Quarantine of the People’s Republic of China _国家质量监督检验检疫总局____Ⅱ.Judge whether the following statements are true or not throughyour research and share your opinion with your classmates.1.China is now the biggest country in the world in terms of export animport volume. （F）2.According to Factor-Proportion Theory, China shall only producelabor intensive products.（T）3.GSP tariff rate is the lowest compared with MFN Tariff Rate andGeneral Tariff Rate.（T）4.Intoterms 2000 specify all the obligations of the seller and the buyer ina trade transaction. （F）5.Most of the international transactions are paid by letter of credit. （F）UNIT TWOExercisesⅠ. Explain the following terms in simple English and give their Chinese equivalents.Ⅱ. Judge whether the following statements are true or false.1.When goods of higher quality than the contract quality are delivered,there will be no dispute arising thereon.（F）2.The goods of the best quality shall be chosen as the sample for sale.（F）3.Generally quality deviation within the quality tolerance or qualitylatitude will not result in an adjustment in price. （T）4.The more or less clause is mainly applicable to industrial finishedproducts. （F）5.The breach of the quality clause in the contract is regarded as afundamental breach of contract. （T）Ⅲ. Please match the commodity with the best method of specifying its quality.1．sample ( 4 ) A. Gree air conditioner2. grade ( 6 ) B. Dengcun Green Tea3. specification ( 3 ) C. soy bean4. famous brand ( 2 ) D. mineral ore5. inspection ( 5 ) E. paintings6. geographic indication ( 7 ) F. construction equipment7. catalogue and illustration ( 8 ) G. medicine8. standard ( 1 ) H. T-shirtⅣ. Translate the following sentences into English.1.AC2009是我们最新开发的产品，该产品质量上乘，外观时髦，价格合理。

商务现场口译答案1—8单元Unit1Phrase InterpretingA1. to recover from the jet lag2. thoughtful arrangement3. hospitality4. souvenir5. accommodations6. to claim baggage7. to proceed through the Customs 8. itinerary9. farewell speech 10. to adjust to the time difference1．倒时差2．周到的安排3．热情好客4．纪念品5．食宿6．提取行李7．进行海关检查8．活动安排9．告别词10．适应时差B1．为……设宴洗尘2．向……告别3．不远万里来到… 4．很荣幸……5．久仰大名6．欢迎词7．赞美8．回顾过去9．展望未来10．美好回忆1. to hold a banquet in honor of...2. to bid farewell to...3. to come all the way to...4. to be/feel honored...5. I have long been looking forward to meeting you.6. a welcoming address7. to pay tribute to 8. to look back9. to look ahead 10. happy memoryDistinguished Guests, Ladies and Gentlemen,Thank you very much for your gracious welcoming speech. China is one of the earliest cradles of civilization and the visit to this ancient nation has long been my dream. This visitwill give me an excellent opportunity to meet old friends and establish new contacts. I wishto say again that I am so delighted and privileged to visit your great country and this lovely town. I am deeply grateful for everything you have done for me since my arrival in China.As an American manager of a Sino-American joint venture for two years, I have to say that there are differences in business management practice between Chinese and Americans. We are more direct and straightforward than most Chinese colleagues due to our different cultural traditions. I can't say our way of doing business is absolutely superior. After all,there are strong points and weak points in both types of management. In recent years, moreand more American business executives have recognized the strong points of the more humane way of Chinese management.It is a great pleasure that I can exchange views and information with you, and reach common ground here. And I wish to share with you my thoughts on this topic in the days to come. Thank you!尊敬的各位来宾，女士们，先生们：非常感谢你们热情友好的欢迎词。

何晓春商务英语文选Unit 1Why China WorksExercisesL Answer the questions on the text:1)How does the author view the Chinese economy?It is the most important bright spot in the world economy under the global recession, the only major economy that is likely to show significant growth this year, and the only one that routinely breaks every rule in the economic textbook.2)According to the author, why can the Chinese economy perform so well? Because of:(1)the capacity for state control by the Chinese government.(2)its rejection of exotic financial innovations that are the melting core of the globalcredit crisis.(3)the integration of its economic policies between traditional market tools and statecontrol measures.3)In what way does the author imply that western economists are erroneous in their bias toward “China，s market economic system”？The United States and Europe are moving toward state control by nationalizing their banking and car industries, and imposing heavy new regulation on thefinancial industry.4)What is the view of Stephen Roach on the Chinese economy system?Investment is the backbone of sustainable growth in the Chinese economy, which works more effectively than other market based systems in times of economicstress・5)Why can China work in the eye of the author?It has followed a radical pragmatism focusing on a slow but steady shift toward freer markets.6)What is regarded as the strategic thinking of the Chinese leaders in market reforms?They understand even under the serious financial crisis that it can stabilize the Chinese market and economy to introduce more sophisticated forms of securitization, including stock index funds, corporate bonds and other debt products. They also realize that, in the course of doing this, they should learn from the mistakes the westerners have made.7)What is the example given to illustrate the steadiness of the Chinese leaders in their policy execution?They continue to allow the value of yuan to rise despite of the American charges and the need for export competitiveness by their own enterprises.8)What is “shock therapy”？It is the economic policy adopted in Russia from 1991 to 1992 that totally deregulated prices and lead to a runaway inflation. It proved to be all shock and no therapy.9)In what ways does the Chinese economic system work efficiently?It can get things done quickly, move in a coherent manner, and marshal its people and resources to a common target: economic growth and prosperity.11)What are the Internet and public opinion used for?For putting pressure on local officials and influencing policy decisions.2.Fill in each blank of the following sentences with one of the phrases in the list given below. Make changes when necessary.1)At a time when the need is growing for mental health services, many countries areunfortunately cutting back on its spending.2)There is an increasing number of people out of work. But the western media oftenunfairly label them as lazy and reliable.3)Now that the flow of oil has been stopped by BP，the impact of all the spilled oiland natural gas is still being measured.4)Once again its ability to steer economic policy will be tested against the ability todeliveF on services and projects aimed at growing the economy and jobs.5)Housing prices are incredibly high today. But he bought his house for a SOURabout five years ago.6)As people are complaining high prices, especially those related to daily necessities,the government feels rather urgent to hold down inflation rate immediately.7)Under the new economy policy investors are invited to buy into state-ownedenterprises.8)Since a serious gun shooting occurred in Arizona last week, security concernshave trickled down to all places, including residential buildings・9)Social unrest is a daily occurrence in the countiy nowadays. It is in the last placewhen it comes to investment for multinational companies.10)Efforts to ban smoking in China arc so effective yet. Some chain smokers neverthink of quitting while many others have battled in vain to quit・3・ Match the terms in column A with the definitions in column B:A1) financial innovationBA) A reduction in the general availability of loans (orcredit) or a sudden tightening of the conditionsrequired to obtain a loan from the banks.72) stimulus package B) A non-bank entity or organization such asinvestment companies and mutual funds thatinvests in large quantities. 83) overheating C)A legal entity created by a government to undertakecommercial activities on its behalf. 6D) The trading of a corporation's stock or other securities(e.g. bonds or stock options) by individuals with potentialaccess to non-public information.9E) An industry that requires large amounts of capital,machinery and equipment to produce goods. 5F) Generation of new and creative approaches tosecurities, money management or investing. 1G) An economy that is expanding so rapidly that toomuch money is chasing too few goods and economists fear a rise in inflation .^3H) tax levied on certain legal transactions such as thetransfer of a property such as building, copyright, land, patent, and securities. 4I) A plan or a series of measures taken by a governmentto jump-start its ailing economy, generally as a part of itsfiscal policy.2 4. Translate the following passage into Chinese.我们所面临的来自中国的真正挑战并不是他们向我们大量销售的货物，而恰 恰相反，是他们正在提升的价值链。

国家开放大学《商务英语4》形考任务1-8参考答案国家开放大学《商务英语4》形考任务（单元测试1-8）参考答案单元自测1一、选择填空题（每题10分，共5题）1、—__________________?—Yes, business class.A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservation2、—__________________?—Sure, no problem. First, go see Cindy and tell her where you're going and when.A. Will the company reimburse everythingB. Will I use the card for everythingC. Can you fill me in3、Traveller's checks are generally ____________ small face value.A. atB. onC. of4、You can download and print off the ____________ online.A. fromC. formal5、If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.A. to visitB. visitingC. visited6、—How would you like to go?—__________________.A. I'll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st7、—__________________?—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.A. How would you like to goB. Where shall I make hotel reservationC. When do you plan to leave8、Can you fill me ____________ ? I need some detailed information.A. inB. up9、Please ____________ an open return flight from Barcelona to Frankfurt.A. paperB. textC. book10、We used to ____________ cash advances.A. hadB. havingC. have11、—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.—__________________You've been itching to go on a business trip for months.A. I am sorry to hear that.B. Great! You must be happy.C. So what?12、Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.A. checksB. cashC. credit cards13、Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.A. buyB. buyingC. to buy14、The processing time ____________ per embassy.A. variousB. varietyC. varies15、____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.A. ForB. OnC. In二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。

商务英语谈判课件余慕鸿chapter1Chapter 1: Introduction to Business Negotiation1.1 Definition of Business Negotiation- Business negotiation refers to the process of reaching an agreement or settlement through discussions between two or more parties.- It involves a series of interactions, give-and-take, and compromise to find a mutually acceptable solution.1.2 Importance of Business Negotiation- Business negotiation is crucial for achieving successful outcomes in various business scenarios such as sales, partnerships, contracts, and mergers.- It helps in resolving conflicts, addressing differences, and building long-term relationships with stakeholders.1.3 Key Skills for Effective Business Negotiation1. Active Listening: Paying attention to the other party's needs and concerns and understanding their perspective.2. Communication: Clearly expressing your own needs, interests, and expectations.3. Problem-solving: Identifying common goals and finding creative solutions that satisfy both parties.4. Flexibility: Being open to alternative solutions and willing to compromise.5. Emotional Intelligence: Understanding and managing your own emotions as well as understanding the emotions of the other party.6. Preparation: Conducting thorough research, planning, and strategy development before entering the negotiation.7. Patience: Remaining calm and composed during tense moments, and avoiding impulsive decisions.8. Negotiation Ethics: Upholding ethical standards and values such as honesty, fairness, and transparency in the negotiation process. 1.4 Different Approaches to Business Negotiation1. Competitive Approach: Focusing on one's own interests and trying to maximize benefits at the expense of the other party. This approach can lead to win-lose outcomes.2. Cooperative Approach: Collaborating with the other party to find mutually beneficial solutions. This approach aims for win-win outcomes.3. Integrative Approach: Combining elements of both competitive and cooperative approaches. It involves creating value through trade-offs and expanding the resources available to both parties. 1.5 Common Challenges in Business Negotiation1. Different Interests: Parties may have conflicting interests and priorities.2. Communication Barriers: Language barriers, cultural differences, and misinterpretations can lead to misunderstandings.3. Power Imbalance: One party may have more power or leverage in the negotiation, creating an uneven playing field.4. Emotions and Personality: Emotional reactions, egos, and personal conflicts can hinder the negotiation process.5. Time Pressure: Limited timeframes and deadlines can add pressure and impact decision-making.1.6 Strategies for Successful Business Negotiation1. Preparation: Gather relevant information, understand the otherparty's position, and define your own objectives.2. Building Rapport: Establish a positive relationship with the other party through trust, respect, and active listening.3. Finding Common Ground: Identify shared interests and goals to create a foundation for collaboration.4. Effective Communication: Clearly and concisely communicate your needs, preferences, and proposed solutions.5. Managing Emotions: Stay calm and composed, acknowledge emotions, and find constructive ways to address them.6. Flexibility: Be open to compromises and explore alternative options to reach a mutually satisfactory agreement.7. Closing the Deal: Ensure that the negotiated agreement is documented and all parties understand and accept the terms. References:- Lewicki, R. J., Saunders, D. M., & Barry, B. (2010). Negotiation: Readings, Exercises, and Cases.- Shell, G. R. (2006). Bargaining for advantage: Negotiation strategies for reasonable people. Penguin.- Salacuse, J. W. (2007). The global negotiator: Making, managing and mending deals around the world in the twenty-first century. Macmillan.。

9.disco unt,P7 8 3. 1. D; 2. C; 3. B;4. B;5. A4. 1. signal 2. crash3. distress4.grace destruction 5. A 13.4. matured,5. covered,6. soured10. discipline 14. 1.paid 4. picked up, 5. thanks toUNIT1P14 3. l.B, 2.D, 3.B, 4. A, 5. A 4.1. elected,2. minimum,3. distinct,4. responsibility,5. pursue,6. exploi t,7. restrict,8. equip,9. granted, 10. awarded 5. 1. atlarge, 2. on the basis of, 3. in support of, 4. apply for, 5. is aiming at P21 12. 1. B, 2. D, 3. A, 4. A, 5. B 13. 1. challenge, 2. hadtransformed, 3. engage, 4. occurred, 5. urged, 6. cancel, 7. prejudice,8.foundation, 9. beliefs, 10. constructive 14. 1. restswith, 2. in recognition of, 3. in fact, 4. provides for, 5. keep... upUNIT2P36 3. 1. C, 2. A, 3. A, 4. A, 5. C 4.1. version,2. publications,3. click,4. spotted,5. refugees,6. entries,7. financial,8. full-time, 9. detailed, 10. annual 5. 1. setup, 2. came across, 3. referred. . . to , 4. check out, 5. learnt of / learnedofP42 12. l.B, 2. D, 3. D, 4. C,1. stressed,2. distinguished,3. invest,, 7. concept, 8. balance, off,2. make ends meet,3. To thisday,UNIT3P58 3. 1. A; 2. B; 3. B; 4. C; 5. D 4. 1. attractive 2. fascination 3. statement 4. despite 5. items 6. define 7. image 8. concerned 9. belongings 10. necessities 5. 1. step back 2. identify with 3. dressing up 4. turnedto/looked to 5. feed offP64 12. 1. D, 2. B, 3. D, 4. D, 5. B 13. 1. economic 2. estimated 3. measurable 4. inspired 5. maximize 6. motivate 7. created 8. distribute9.concerning 10. abuse 14. 1. by name 2. identify (her) with 3. participatein 4. speak for 5.take (firm) actionUNIT4exploded 6. collision 7. lowered 8. beamed 9. scatter 10.5. 1. combed through 2. in any case 3. ended in 4. bound for 5. on boardP84 12. 1. T, 2. F, 3. F, 4. T, 5. F 13. 1. wandering 2. unloading 3. crushed 4. slightest 5. appreciation 6. giant 7. steer 8. knelt 9. leaped 10.slammed 14. 1. as good as new 2. in the nick of time/in time 3. at play 4. head for/make for 5. put awayUNIT5P98 3. 1. B; 2. A; 3. D; 4. C; 5. A 4. 1. was sinking 2. specialty 3. purely 4. discourage 5. unlikely 6. dynamics 7. actually 8. reasonably 9. have perceived 10. extended 5. 1. took a deep interest in; 2. fell into; 3. sign up; 4. try (it) out; 5. dropped out of P104 12. 1. B, 2. D, 3. B, 4. D, 5. A 13. 1. bound 2.sustain 3. obstacle 4. restored 5. approval 6. shift 7. emphasize 8. undergo 9. invincible 10. appearance 14. 1. set out 2. at a time 3. in . . . shape 4. stopped short 5. turned toUNIT6pll8 3. 1. D, 2. A, 3. D, 4. C, 5. B 4. 1. clapped 2. defend 3. quit 4. perfection 5. interview 6. survey 7. exclusive 8. storage 9. observed 10. cover 5. 1. count ... out 2. be unaware of 3. stopped inhis tracks 4. At times 5. turn ... aroundP124 12. l.B, 2. C, 3. B, 4. D, 5. C 13. 1. deprived 2.healthful 3. combine 4. determined 5. lifestyle 6. balance 7. approach 8. solutions9. miserable10. deserves 14. 1. out of reach 2. in tune with 3. set yourmind to 4. come off 5.trailand error UNIT7P1383 . 1. A, 2. A, 3. C, 4. D, 5. B 4. 1. optimist2.reconstruction 3 .sway 4. principles 5. gross 5. 1. brought out her best2. turn out3. works out4. Hang in there5. by natureP144 12. 1. F, 2. T, 3. T, 4. T, 5. T 13. 1. anyway 2. spat 3. Adjusting 4. frequently 5. chilly 6. regularly 7. grip 8. pinching 9. scraped 10. crawl 14. 1. on the phone 2. as a result of 3. back and forth 4. around the corner 5. hold ontoUNIT8P158 3. 1. B, 2. A, 3. D, 4. A, 5. C 5. 1. let down 2.came across as 3. In the back of (his) mind 4. as a matter of course 5. cleaning upP165 12. 1. F, 2. F, 3. F, 4. T, 5. F 13. 1. colonies 2. technologically 3. cursed 4. corresponding 5. delete 6. dread 7. swear 8. were spared 9. protection 10. dumb 14. 1. was cordoned off 2. fired up 3. queuedup 4. get rid of 5. poured into。

国际商务英语课后答案问：在架设三角架时，借助于三角架上的气泡将三角架。

答：调平问：碧石的颜色通常为<p>答：不一定问：进入职场的注意事项有哪些？答：注意职场礼仪尽快了解公司文化，快速度过试用期工作不满一年辞职需谨慎注意财务部分的管理问：《荀子 . 劝学》中有“木受绳则直，金就砺则利”之说，这里的“木”是指木料。

答：对问：原文:华氏40度以上译文:above forty degrees Fahrenheit答：√问：商界男士所穿皮鞋的款式应是（）答：A问：不矛盾律的适用范围是（）。

答：具有矛盾关系的判断具有反对关系的判断具有可同假不可同真关系的判断问：碧石的主要矿物成分是<p>答：石英问：对《易经》八卦图无论是站在从内向外看的视角，还是站在从外从外向内看的视角，其由阴爻和阳爻所组成的八种卦形中，永远不变、永远保持一致的四种卦形的名称分别是乾、坤、坎、离，分别代表天、地、水、火。

答：对问：对《易经》八卦图无论是站在从内向外看的视角，还是站在从外从外向内看的视角，其由阴爻和阳爻所组成的八种卦形中，永远不变、永远保持一致的四种卦形的名称分别是（），分别代表（）。

<p>答：1 乾兑坎艮 4乾坤坎离 8天地水火问：什么是柔性基础？答：用抗拉、抗压、抗弯、抗剪均较好的钢筋混凝土材料做基础；用于地基承载力较差、上部荷载较大且基础埋深较大的建筑。

问：1. Mark the letter that identifies the tone for each of the following sentences. _____ 1) Baseball was invented as an urban game in order for owners to make money, players to become arrogant, and spectators to drink overpriced beer. A. objective B. nostalgic C. humorous答：humorous问：欧珀的最重要产地是<p>答：澳大利亚问：“上善若水”启示人们要具备如水一样的“十一种”美好品德。

单元自测1题目随机，请使用Ctrl+F组合键输入题目关键词查找答案Why did you choose our company?Can you show me the schedule?But what do you want me to do there?题目：—Morning, Maggie. Could you talk briefly about your careerfor giving me this opportunity. I started as a clerk in the…题目：—You need to pay a visit to our important customers from题目：______ a vacation is always a good way to get relaxation and题目：Before I came to America, I __________as an executive secretary withworked题目：I was __________ devising sales strategies and targets for the West题目：Is ________ possible to take a 10-minute break during the meeting题目：Sometimes your body language, gestures and expressions may tell题目：The following hints may help you stay energized, or at least题目：When talking to people within your company _________don’t speak题目：You are the right person for the job that_______ your application…to…二、阅读理解（每题10分）阅读下面的文章，根据文章内容给题目选择正确的答案。

扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know〞) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company〞4. Ask inappropriate questions, eg. “Can I take time off for vacation?〞5. Self-conceit—“I have no weakness〞.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sam ple of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthe ws that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.〞2)“I’m afraid you’ve dialed the wrong extension.〞3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?〞4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.〞5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?〞3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.〞Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2〕He will stay for about a week.3〕He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 2Unit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controllerTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guaranteeTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly3.dropped by 50%4.continues to rise5.grows fastVideo 2Task 1A B D F GTask 21.annual turnover3.total output of washing machines4.market share of refrigerators。