民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
民航英语服务口语实务Diving into the world of civil aviation, one is immediately struck by the seamless blend of professionalism and hospitality that defines the industry. The art of civil aviation English service is not merely about speaking the language; it's about mastering the nuances of communication that can make or break a passenger's journey. "Welcome aboard," is more than a greeting; it's an invitation to a world of comfort and safety. From the moment passengers step into the aircraft, the tone is set by the crew's ability to convey information clearly, efficiently, and with a touch of warmth that makes the experience memorable.The practicalities of aviation English service are rooted in the ability to handle a myriad of situations with grace. Whether it's explaining safety procedures, addressing passenger concerns, or providing assistance in an emergency, the language serves as a bridge between cultures and ensures that every traveler feels understood and cared for. The phrases "Please fasten your seatbelt" and "We will be serving dinner shortly" are not just instructions; they are reassurances that the crew is attentive to the needs of every passenger.Moreover, the aviation industry is a dynamic environment where new challenges arise daily. Crew members must be adept at using English to navigate through these challenges, from understanding and following complex flight plans to dealingwith unexpected weather conditions or technical issues. The phrase "We apologize for the delay" is not just an expression of regret; it's a commitment to transparency and customer service.In the realm of civil aviation, English is the universal language that facilitates global travel. It's the tool that allows crew members to build rapport with passengers from all corners of the globe. The phrase "How may I assist you?" is an open invitation for dialogue, a testament to theindustry's dedication to personalized service.In conclusion, mastering civil aviation English service is an art that requires not just linguistic proficiency but also a deep understanding of the industry's ethos. It's about using language to create a sense of community in the sky, to make every flight a journey worth remembering, and to ensure that every passenger feels at home, no matter how far they are from their own.。
