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民航英语口语总复习课件

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《 民航空乘英语》ppt课件

《 民航空乘英语》ppt课件

Dialogues in Cabin
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
Ladies and gentlemen, Would you give me your __at_t_en_t_i_o_n__, please?
edema of nearby soft tissues (附近软
bone fracture
a medical condition in which there damage in the continuity of the bone
you
know
what’s in
the first-aid
kit? Look at
the flowing
pictures
and try to
remember
them.
1. triangular bandage 2. safety pin 3. PBT elastic bandage 4. scissors 5. sterile gauze pad 6. tourniquet 7. non-woven medical paper tape 8. alcohol pad/film 9. band-aid 10. medical absorbent cotton swab 11. forcep/tweezer
There is a lady going to give birth1. Should there be any medical personnel2 on board, please _c_o_n_t_a_c_t _ any of our cabin attendants.

《民航英语》PPT课件

《民航英语》PPT课件

.
7
Unit Five Telephone Reservations
• Dialogue • We have flights from Beijing to New York
every Monday, Wednesday and Friday. But the route is pretty well booked these days. • 我们每周一三五都有去纽约的航班，但是近 期该航线订座率很高。
.
5
Unit Five Telephone Reservations
• Useful Expressions
• to reach sb. at 62580000 拨打电话62580000.
• to contact sb. by calling( dialing)62580000
• 拨打62580000电话与某人联系
.
8
Unit Five Telephone Reservations
• Dialogue • What about a Friday flight? We have a few
seats left on Flight CA981 on that day, leaving Beijing at 1:00p.m. • 星期五的航班怎么样？CA981航班还有几个 空位，下午1点离开北京。
.
3
Unit Five Telephone Reservations
• Warming up • III. Reservation information by telephone.
• a. passenger’s name b. departure date • c. destination d. class of service • e. single or return f. repeat the reservation • g. confirming the seat h. passenger’s telephone number.

《民航空乘英语》课件

《民航空乘英语》课件
Oral Skills Training
Teach students how to engage in effective oral communication, including skills such as questioning, answering, requesting, and rejecting.
Utilizing videos, podcasts, and interactive exercises to engage learners
Providing regular feedback and assessments to monitor progress
02
Basic English language for flight attendants
04
Flight Attendant English Reading and Writing
Compensation strategies
Predicting the main idea
Predicting the main idea is an effective reading strategy that helps students understand the overall content of a text It involves making predictions about what the text will be about based on the title, headings, and other issues
Dialogue for medical emergencies
03
Assist medical personnel on board and provide necessary information to ensure the safety of passengers

民航客舱服务英语-课件-unit_5

民航客舱服务英语-课件-unit_5

Sentence patterns Asking for help Please help me I wonder if you can help
Act out

During boarding, there is an old lady coming and carrying heavy hand luggage.
理论部分结束
谢谢
作业
听录音的对话背过
写作业本上。
内容到此全部结束
民航客舱服务实用英 语 Arranging the baggage
Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
question：
What
are the cabin attendants doing in the picture? Can you guess what the cabin attendants say to the Passengers?

Dialogue six
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、

Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening? I'm afraid you can't..... would you like to place your .......
The

《民航空乘英语》课件2

《民航空乘英语》课件2

Understand cultural differences and etiquette norms in international air transportation to improve service quality.
Master the professional terminology and common expressions of civil aviation in order to better provide services for passengers.
PPT courseware for Civil Aviation Flight Attendant
目录
contents
Introduction to English for Civil Aviation Flight AttendantsBasic Terminology of Civil Aviation Flight Attendant EnglishEnglish situational dialogue for civil aviation flight attendants
Summary: Mastering English dialogue skills for in-flight entertainment service scenariosDetailed description: The PPT courseware should include English conversations about entertainment service scenarios on board, including how to introduce entertainment facilities, answer passengers' inquiries about entertainment activities, handle entertainment equipment malfunctions, etc., so that flight attendants can communicate fluently with passengers and provide high-quality entertainment services.

民航英语口语总复习课件

民航英语口语总复习课件

由 向 自然滑动
由 向 自然滑动，前者清楚响 亮，后者较模糊短促
发音要领
唇形
舌位
双唇扁平
舌中部稍抬起，舌尖和舌端两 侧触下齿
双唇由中开到扁平
舌位逐渐抬高
双唇由圆到不圆
舌位逐渐降低
双唇由圆到扁
舌位逐渐抬高
发音练习
year, beer, tear, idea care, bear, pear, swear tour, sure, pure, poor boy, toy, voice, enjoy
舌前部向硬腭抬起，比 低， 比高
舌身降低后缩
apple, bag, cat, fat，hat
egg, bread,
sell, leg,get pig, sit,
lip, kiss dog, fox,
sorry, lock
Chapter one
Phonetics 语音知识
3
音素 短元音
口形
发音要领 唇形
Chapter one
Phonetics 语音知识
7
/i:/
ee
bee, sheep, sleep
ea
sea, tea, meat
all
call, tall, small
/O:/
or augh
horse, torch caught, taught
oor
door, floor
/A:/
ar
farm, card, star
舌位
发音练习
/V/
开口程度比 小一半
/ʊ/ 肌肉放松
双唇向两旁 平展
双唇收圆稍向 前突出
舌后部靠前稍抬起，舌尖和舌 端两侧触下齿

民航服务英语口语

民航服务英语口语

民航服务英语口语民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。

民航货运英语口语培训课件8AirFreightDialogue6

民航货运英语口语培训课件8AirFreightDialogue6
• Air cargo, on the other hand, is bulk cargo that is added to domestic cargo on an airplane. Air cargo companies do not have their own planes to transport goods but simply “add on” to already existing cargo.
货运代理术语中英对照1
• 换单费/抽单费： D/O fee delivery order • 上海港THC：THC in Shanghai port • 港口附加费：port surcharge • 分拔费：break-bulk fee • 舱单更改费：manifest modified fee • 三检费：commodity inspection fee, plant and animals quarantine fee • 报检预录费：inspection declaration sheet input fee • 通关单单证费：transfer fee • 通关单预录费：input fee of inspection and quarantine transfer • 通关单代办费：quarantine transfer sheet charge
4
• 退单费：shut-out fee • 拼单费：combine customs declaration sheet fee • 滞报金：declaration demurrage duty • 滞纳金：demurrage duty • 国内运输费：trucking fee • 港杂费：port sundries • 提货费：pick-up charges • 汽代费：truck agent fee • 理货费：tally fee • 园区卡口费：gate charge

民航货运英语口语培训课件8-Air Freight Dialogue 6概要

民航货运英语口语培训课件8-Air Freight Dialogue 6概要

• EBS、EBA 部分航线燃油附加费的表示方式， • EBS一般是澳洲航线使用， • EBA一般 是非洲航线、中南美航线使用
a
• AMS Automated Manifest System 自运舱单系统 • ACS/ACC ALAMEDA CORRIDOR SURCHARGE 火车通道费（自洛杉矶转运） • BAF BUNKER AJUSTMENT FACTOR 燃油附加费系数 BAF 燃油附加费，大多 数航线都有，但标准不一。 • BRC THE BUNKER RECOVERY CHARGE 燃油附加费 • CAF CURRENCY AJUSTMENT FACTOR 币值附加费 • CY-CFS CY-CHARGE • FAF Fuel AdjustmentFactor 燃油价调整附加费 （日本航线专用） • GRI General Rate Increase 综合费率上涨附加费 一般是南美航线、美国航 线使用 • DDC Destination Delivery Charges 直航附加费 美加航线使用 • DOC DOcument charges 文件费 • EBS EMERGENCY BUNKER SURCHARGE 紧急燃油附加费 一般是澳洲航线使 用 • EBA 紧急燃油附加费 一般 是非洲航线、中南美航线使用
b
• • • • • • • ERS/ERA 空箱调转费 IFA 临时燃油附加费，某些航线临时使用 IAC 联运管理费（中海） IAS 直航附加费 美加航线使用 IPI INTERIOR POINT INTERMODAL 内陆转运费 ISPS 上海港口拥挤费用 ISPS(视船公司而定） ORC ORIGIN RECEIPT CHARGE 发货港收货费,本地出口附加 费. 和SPS类似，一般在华南地区使用 • PTF 巴拿马运河附加费 美国航线、中南美航线使用 • PSS Peak Season Sucharges 旺季附加费 大多数航线在运输 旺季时可能临时使用 • PCC 巴拿马运河附加费

《民航实用英语》课件02Passenger Reception

《民航实用英语》课件02Passenger Reception

Quiz Directions：Please fill in the blanks with the appropriate words. 1． Can I take a look at your ________ pass, Sir? 2． There are a lot of people, who stand in a ________ please. 3． I prefer a ________ seat when taking an airplane, because I can enjoy the beautiful views outside. 4． The red seats in a bus are for ________ and the senior.
Dialogues Dialogue A (CC=Cabin Crew, P=Passenger) CC： Good morning, Miss. Welcome aboard! P： Good morning. Where can I find my seat? CC： Could you show me your boarding pass, Miss? P： OK. Here you are. CC： It’s 14F. That will be a window seat. This way, please. P： Thank you.
Dialogue B CC： Good afternoon, Sir. May I see your boarding pass, please? P： Here you are. CC： Sorry, Sir. This is your passport. P： Oh, really? Is there any difference? CC： Yes. As a matter of fact, you can’t board the plane if you don’t have the boarding pass. P： Oh, my god. I must have left it in the waiting lounge.

《 民航英语口语》第二章 Ticketing

《 民航英语口语》第二章 Ticketing
2. This is Air China Booking. This is…一般用于将某人介绍给别人或者介绍某物。 类似的表达有：That is…
Chapter Two
Ticketing 票务
22
3. May I help you?
May I…用来表示许可和征求别人的意见。 类似的情态动词还有：can, could, would等。
available on CZ3457 on April 16th, this Wednesday.
Chapter Two
Ticketing 票务
Two
16
Three
A: Welcome to China Southern Airlines. How may I help you? B: Yes, I need a ticket to Nagoya, Japan. A: We have two flights to Nagoya weekly: Monday and Friday. The flight
Further Reading
One
A: Good morning, Sir. This is Air China Booking Office. May I help you? B: Yes, I’d like to fly to Chengdu next week. Are there any flights left now? A: Which day do you plan to leave for Chengdu? B: I plan to leave next Monday. A: May I know how many seats do you want to reserve? B: Only one.

民航乘务英语口语教程2 ppt课件

民航乘务英语口语教程2 ppt课件

• CA: You're very welcome.
2020/12/12
5
Duty-free Sale
• Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
• CA: There are two ways. You could go either by land or by sea.
• PAX: Which way is more convenient?
• CA: By sea, I think.
• PAX: But where can I get on the ship?
• PAX: How often do the buses run?
• CA: I'm not quite sure, maybe half an hour.

民航服务英语9课件

民航服务英语9课件

Category Main Course Salad Dessert and 9 Drink and Food Service
Part III Announcements
Exercise Please fill in the blanks in the following sentences with the phrases given below.
jasmine tea ['dʒæ zmɪn tiː] 茉莉花茶
snack [snæ k] n. 小吃，快餐
drink [drɪŋk] vt. 喝，饮
coffee ['kɒfɪ] n. 咖啡；咖啡豆
juice [dʒu:s] n. 果汁
Sprite [spraɪt] n. 雪碧
fork [fɔ:k] n. 叉；餐叉
民航服务英语
Unit 9 Drink and Food Service
Part V Progress Check
Sentences I have learned in this unit are:
◇What would you like, sir? Coffee, tea or fruit juice? ◇What do you think about it? ◇Would you kindly tell me when you are going to serve the dinner? ◇I prefer jasmine tea. ◇Does it sound good to you? ◇I’m awfully sorry but we don’t have that on board. ◇This is a short range flight. We only serve snack. ◇I’m a vegetarian. Do you have a special meal for me? ◇Would you care for vegetable hors d’oeuvre or vegetable soup, fruit or a sweet? ◇It does help if you request for a special meal when you book your ticket, sir.

民航英语口语总复习课件

民航英语口语总复习课件
喷气机时代：从螺旋桨到喷气机的技术飞跃
全球化与民航发展：全球化对民航的影响和挑战
民航组织与机构
航空公司：提供航空运输服务，包括客运和货运服务，是民航业的主要运营者。
国际民航组织（ICAO）：负责制定国际民航标准和规则，促进全球民航业的安全和可持续发展。
各国民航局：负责本国民航业的管理和监督，包括航空安全、航空运输、机场管理等。
备考策略：制定复习计划，注重基础知识的巩固和扩展，多参加模拟考试和练习，提高口语表达能力和应对能力
考试形式：面试、机考、口试等
考试内容：基本民航知识、日常用语、应急用语等
口语考试技巧与策略分享
熟练掌握民航英语常用词汇和表达方式
了解考试形式和题型，熟悉考试流程
注重语音、语调和流利度，避免常见错误
学会倾听和理解问题，积极思考并回答问题
机舱安全须知：练习用英语向乘客介绍机舱安全须知，包括系好安全带、禁止吸烟等
特殊需求服务：练习用英语向乘客提供特殊需求服务，如无障碍设施、婴儿护理等
机上餐饮服务：练习用英语向乘客介绍机上餐饮服务，包括餐食种类、饮料选择等
紧急情况下的沟通：练习用英语在紧急情况下与乘客进行沟通，包括应对紧急情况、安抚乘客情绪等
紧急情况下的沟通练习
紧急情况的分类和应对措施
紧急情况下与机组人员的沟通技巧
紧急情况下与乘客的沟通技巧
紧急情况下与地面控制中心的沟通技巧
06
机场广播听力练习
练习题目：提供相关听力材料，进行听力练习
机场广播内容：航班起飞、到达、延误等通知
听力技巧：抓住关键词，理解广播内容
答案解析：对答案进行详细解析，帮助学生理解听力内容
安全须知：向乘客介绍安全须知，包括系好安全带、禁止吸烟等规定
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our
ck c k gh ph
Chapter one
Phonetics 语音知识
10
续表
/T/ /D/ /S/ /dZ/ /ts/ /dz/ /tr/ /dr/ /w/
th th sh -dge ts ds tr dr wh
thank, think, three this, father, these fish, dish, ship fridge, bridge cats, shirts, goats beds, birds, cards tree, train, try drink, drive, draw which, what, where
18
There be 句型
Expression
There be用来表示某地有某人或者某物的存在，主要分清楚be是用is还是用 are，is后的主语只能是不可数名词或者单数可数名词，are后的主语只能是复 数名词。
There are the luggage labels…，
例如：
labels是复数，所以谓语动词be用的是are。 There is an eraser on the desk. eraser是单数，所以谓语动词be用的是is。
/u:/ /ɜ:/
ee ea all or augh oor ar oo ui er ir ur
bee, sheep, sleep sea, tea, meat call, tall, small horse, torch caught, taught door, floor
farm, card, star
肌肉放松，牙床开得比 宽，比 窄，口张大
肌肉放松
开口程度比
小一半
Chapter one
Phonetics 语音知识
8个双元音
音素 双元音 口形
由 向 自然滑动，前者清楚响 亮，后者较模糊短促 由 向 自然滑动，前者清楚响 亮，后者较模糊短促 由 向 自然滑动，前者清楚 响亮后者较模糊短促 由 向 自然滑动，前者清楚 响亮，后者较模糊短促
(1)过去某时间发生的动作或存在的状态。 如：We visited the factory last year. (2)过去的习惯或经常发生的动作。 如：When I was in the countryside, I swam in the river.
时间状语：last night, in 1995, some years ago, in the past, the other day, just now.
Phonetics 语音知识
19
Chapter one
一般现在时态
一般过去时态
一般将来时态
Chapter one
Phonetics 语音知识
20
一般现在时态
Expression
构成：主要用动词原形表示，如果主语是第三人称单数，一般在动词后加-s或-es。 如：Tom often helps his parents do housework at home. 用法： (1) 表示经常性或习惯性的动作或者存在的状态。 如：He often goes to Beijing by air. (2) 表示客观事实或普遍真理。
snake, cake, make rain, train, snail pay, play, tray kite, like, pride high, light, might fly, cry, fry boy, toy, oyster oil, boil, soil note, smoke, nose coat, goat, boat cow, tow, how mouse, shout, cloud
Chapter one
Phonetics 语音知识
9
续表
/Iə/ /eE/ /ʊE/ / k/ /g/ /f/
ear air oor
ear, hear, tear air, hair, fair poor, moor tour, hour clock, stick, pick cat, catch, music bike, kind, week ghost, ghoul, ghosty photo, telephone
How soon
问多久回来，用在一般将来时态里，答语通常是“in＋一段时间”。 如：—How soon can you finish the work?
—In one hour.
Chapter one
Phonetics 语音知识
17
There be 句型
Chapter one
Phonetics 语音知识
Chapter one
Phonetics 语音知识
6
音素 双元音 口形
开口程度小 由 由 向 向 一半 自然滑动 自然滑动
发音要领 唇形
双唇扁平 双唇由中开到扁平 双唇由圆到不圆 双唇由圆到扁
舌位
舌中部稍抬起，舌尖和舌端两 侧触下齿
舌位逐渐抬高 舌位逐渐降低 舌位逐渐抬高
发音练习
/IE/ /eE/ /ʊE/ /OI/
Chapter one
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国际音标（48个） 元音（20个） 7个短元音（7短）
/Q/ /e/ /I/ /X/ /V/ /ʊ/ /E/
5个长元音（5长）
8个双元音（8双）
/i:/ /O:/ /A:/ /u:/ /ɜ:/
/aI/ /eI/ /aʊ/ /əʊ/ /Iə/ /eE/ /ʊE/ /OI/
发音要领 发音练习 唇形
双唇由开到扁 双唇由稍扁平到扁平 双唇由开到圆
舌位
舌尖抵下齿背，舌中部稍抬起 舌位逐渐抬高 舌前部向硬腭抬起，比 比 高 低，
/aI/ /eI/ /aʊ/
/Eʊ/
双唇由扁到圆
舌身降低后缩
eye, fly, rice, die late, say, play, ate cow, our, house, mouth bowl, soap, home, go
如：The earth goes around the sun.
时间状语：sometimes, on Sunday, every week, once a year,
twice a month
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一般过去时态 构成：用动词过去式。 用法：
辅音（28个）
/p/—/b/, /t/—/d/, /k/—/g/, /f/—/v/, /T/—/D/, /s/—/z/, /S/—/Z/, /tS/—/dZ/, /tr/—/dr/, /ts/—/dz/, /h/—/r/, /m/, /n/, /N/, /j/, /w/, /l/
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school, kangaroo fruit, suit person, herb, service bird, sir, girl nurse, curse, surf
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续表
/eI/
/aI/ /OI/
/əʊ/
/aʊ/
a-e ai ay i-e igh y oy oi o-e oa ow ou
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A. November
B. monkey
C. nobody
D. notice
A. about
A. worried A. home A. cake
B. round
B. wanted B. nose B. name
C. mouth
C. loved C. go C. grade
/Q/
/e/ /I/ /X/
apple, bag, cat, fat，hat egg, bread, sell, leg,get pig, sit, lip, kiss dog, fox, sorry, lock
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音素 短元音 口形
开口程度比 肌肉放松 肌肉放松，牙床全开，可放进中指和食指 小一半
How much
How often
—Once a month.
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How long
问多长时间，对一段时间进行提问，它的答语一般是一段时间。 如：—How long will you be staying here? —I plan to stay for 10 days.
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7个短元音
音素 短元音 口形
肌肉放松，开口程度比 /e/稍大 肌肉放松，牙床半开，能放进食指 肌肉放松，牙床开得比 肌肉放松 宽，比 窄
发音要领
发音练习
唇形
双唇扁平 双唇稍扁平 双唇扁平 双唇稍圆
舌位
舌尖抵下齿背，舌中部稍抬起 舌尖抵下齿背，舌前部稍抬起， 比 要低 舌前部向硬腭抬起，比 比 高 舌身降低后缩 低，
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5个长元音
音素
长元音 口形
肌肉放松，开口程度比 稍大 肌肉放松，牙床半开，能放 进食指
发音要领
唇形
双唇扁平
双唇稍扁 平 双唇张大 双唇稍圆 双唇向两 旁平展
舌位
舌尖抵下齿龈，舌前部尽量抬起， 但不产生摩擦
发音练习
/i:/ /O:/
/A:/ /u:/ /ɜ:/
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