(情绪管理)情商测试题

情商测试题1“We are being judged by a new yardstick: not just how smart we are, or by ourtraining and expertise, but also by how well we handle ourselves and each other.”Daniel Goleman, Working with Emotional Intelligence, 1998How Emotionally Intelligent Are You测试你的情商?1. You are on an aeroplane that suddenly hits extremely bad turbulence andbegins rocking from side to side. What do you do? 你正在飞机上，突然飞机遇上了强烈气流引起的剧烈颠簸并且开始左右摇晃，你怎么办？❍ Continue to read your book or magazine, or watch the movie, trying to paylittle attention to the turbulence.继续阅读你的书籍或杂志,或者看电影,试图不去注意飞机的颠簸。

❍ Become vigilant for an emergency, carefully monitoring the stewardessesand reading the emergency instructions card.开始警惕紧急情况的发生，密切注意空中小姐并且阅读紧急情况指示卡。

❍ A little of both a and b. a 和b 都有一点。

❍ Not sure – never noticed.不能肯定－没有注意过。

2. You are in a meeting when a colleague takes credit for work that you havedone. What do you do?你正在参加一个会议，会上一位同事把你做的工作归为自己的成绩，你怎么办？❍ Immediately and publicly confront the colleague over the ownership ofyour work.马上并且公开与该同事就你的工作成绩的归属问题发生对抗。

❍ After the meeting, take the colleague aside and tell her that you wouldappreciate in the future that she credits you when speaking about your work.在会后把该同事叫到一边并且告诉她如果将来她在谈到你的工作时归功于你的话，你将会感激她。

❍ Nothing, it’s not a good ide a to embarrass colleagues in public.什么也不做，在公开场合使同事难堪不是什么好主意。

❍ After the colleague speaks, publicly thank her for referencing your workand give the group more specific detail about what you were trying to accomplish.在同事发言后，当众感谢她谈到你的工作并且告诉大家更多你正在试图完成的工作的详细情况。

3. You are a customer service representative and have just gotten anextremely angry client on the phone. What do you do? 你是一位客户服务代表，你接到了一个极为愤怒的客户的电话，你怎么做？情商测试题2❍ Hang up. It doesn’t pay to take abuse from anyone.挂断电话，我们没有必要接受任何人的辱骂。

❍ Listen to the client and rephrase what you gather he is feeling.倾听客户意见并且转述你从他的感觉中搜集的信息。

❍ Explain to the client that he is being unfair, that you are only trying to doyour job, and you would appreciate it if he wouldn’t get in the way of this.向客户解释他这样对待你是不公平的，你只是在努力做你的工作，如果他能不妨碍你的工作的话，你将感激他。

❍ Tell the client you understand how frustrating this must be for him, andoffer a specific thing you can do to help him get his problem resolved.告诉客户你理解对于他来讲这有多么令人沮丧，并且向客户提议一件你可以做的事情来帮助他解决问题。

4. You are a college student who had hoped to get an A in a course that wasimportant for your future career aspirations. You have just found out you gota C- on the midterm. What do you do?你是一位大学生，你希望在一门课程中得到一个A，因为这将对你未来的职业愿望非常重要。

你在期中考试时只得到了一个C-，你怎么做？❍ Sketch out a specific plan for ways to improve your grade and resolve tofollow through.就如何提高你的成绩拟定一个明确的计划并且遵照执行。

❍ Decide you do not have what it takes to make it in that career.决定你不具备这个职业所需要的素质。

❍ Tell yourself it really doesn’t matter how much you do in the course,concentrate instead on other classes where you grades are higher.告诉你自己你在这门课程中成绩如何真的不那么重要，把精力集中那些你的成绩较高的其他课程。

❍ Go see the professor and try to talk her into giving you a better grade.去见教授并且试图说服教授让她给你一个好一点的成绩。

5. You are a manager in an organisation that is trying to encourage respectfor racial and ethnic diversity. You overhear someone telling a racist joke.What do you do? 你是一个组织中的一名经理，你正试图在组织中鼓励对于种族和道德多样化的尊重。

你无意中听到某人在讲一个种族主义的笑话，你怎么做？❍ Ignore it – the best way to deal with these things is not to react.不予理睬-处理这些事情的最好办法就是不采取措施。

❍ Call the person into your office and explain that their behaviour is inappropriate and is grounds for disciplinary action if repeated.将那个人叫情商测试题3进你的办公室并且向他解释他的行为是不恰当的，如果他再这样做，你将采取处罚措施。

❍ Speak up on the spot, saying that such jokes are inappropriate and will notbe tolerated in your organisation.当场大声告诉他们这样的笑话是不合适的，在你们的组织中是不容许的。

❍ Suggest to the person telling the joke he go through a diversity trainingprogram.建议讲笑话的人参加一个种族和道德多样化的培训课程。

6. You are an insurance salesman calling on prospective clients. You have leftthe last 15 clients empty-handed. What do you do? 你是一名正在给预期客户打电话的保险推销员。

你已经让前15 位客户空手而归了。

你怎么做？❍ Call it a day and go home early to miss rush-hour traffic. 今天到此为止，早点回家，以便避开下班高峰的交通堵塞。

❍ Try something new in the next call, and keep plugging away. 在下一次给客户打电话时尝试一些新的东西，并且坚持不懈。

❍ List your strengths and weaknesses to identify what may be underminingyour ability to sell. 列出你的强项和弱项以确定是什么削弱了你的销售能力。

❍ Sharpen up your resume. 强化你的简历。

7. You are trying to calm down a colleague who has worked herself into a furybecause the driver of another car has cut dangerously close in front of her.What do you do? 你在试图让一位同事冷静下来，她正在因为另一位司机在她的车前近距离危险刹车而狂怒。