酒店英语考试+答案

酒店英语面试问题及答案酒店英语面试问题及答案一1、What do you look for in a job?This is really a question about suitability, though we’ve included it here.Remember the advert? Focus on the advert criteria and you won’t go far wrong. For example, if the advert called for someone to lead others, you might say:“I like a job where I can lead and motivate others and enjoy seeing improvements in team performance”.If the advert called for a target-focused individual, you might say: “I like having targets. They encourage me to stretch myself and beat them!”2、What is your personal mission statement or motto?Not everyone has one, but because you might be asked, think what yours would be.“Just do it!”“Right first time, every time”.“Less talk, more action”.“Treat others as you’d wish to be treated”.“Fortune favours the brave”.“Quality, quality, quality…”.Our advice: This is one of those times when we ask candidates to explain their answers to our interview questions. So, whatever you say, it’s likely you’ll be asked to give a reason or example so have one in mind. For most jobs, you want to sound positive and motivated, but possibly not ruthless or inconsiderate.8、What do you enjoy most about what you do now?“I really enjoy the technical nature of the job and the speed at which I’m able to fix faults. I get a lot of satisfaction from getting people back to work as soon as possible”.If working as part of a team is mentioned as a requirement of the job, you might answer:“I really enjoy being part of a team. I like it when the team pulls together to achieve something and everyone can take some credit”.3、 What do you enjoy least about your current role?A good interview answer might go something like this:“Actually, I enjoy everything about what I do. I suppose if I had to give something up, it would be…”The ‘something’ depends on you, but it’s best to mention something incidental to your job, like admin or paperwork. So you might say:“I’m not sure (pause). I suppose if I had to pick something to give up it would be paperwork. I know it’s important, and I do it well, but if someone else did if for me, that would be great!”酒店英语面试问题及答案二1、What can you tell me about XYZ Company?If you need to, start by saying “Is it ok if I refer to my notes?”. When you get the nod, off you go.A good interview answer should include short factual statements covering such things as the Company’s history, its products, staff numbers, turnover and future business objectives. Something like this is fine: “I believe the Company began in 1967, with just one outlet, but now has 25. From what I’ve read, you sell A,B andC products across Europe and the States and have a turnover in excess of $5 million. You employ 125 staff. I beleive you hope to enter the Asian market by ″. “I’ve done some research and can tell you more if you like”.You will likely hear “No, that’s fine. Thank you.”Your interviewers will be impressed that you prepared and made notes and you’re off to a good start.2、What do you think XYZ Company can offer you?There are two bits to this interview question, the role and the Company. Mention both. You might say:“I’m told the Company has a firm commitment to individual training and development. This is great news for me because I’m keen to learn and advance in the Company. The role itself appears challenging and rewarding which I’ll find very motivating”.3、If you’re successful, what do you think you’ll be doing day-to-day?You might start by saying “I understand that I’ll be…”. Then you could talk about the main role, any other activities and any targets you expect to be given.4、What are your strengths/weaknesses?IMPORTANT — this common job interview question can be asked in many different ways, such as “What qualities do you admire in others that you would like to develop in yourself?”Strengths should be easy enough to think about (keep the position in mind).Talking about weaknesses can be harder but good interview answers are still possible. Many people choose to mention something which they’ve recognized as being a weakness but have overcome.“I’d like to be more organized, like one of my colleagues. She doesn’t have to try. But because I don’t find it as easy as her, I use to-do lists and a diary to help me successfully manage my work”.On a final note, it’s much safer to highlight your lack of experience or knowledge as a weakness than a fault in your personality. Employers can always give you experience but few want to help you overcomeshortcomings in your personality! So avoid telling interviewers that you “get bored” or “too involved” or “frustrated”!酒店英语面试问题及答案三1、 Why do you want to leave your current job/company?If you’re applying for a more senior job, you might answer:“I really enjoy what I do, but I’m ready for more responsibility and challenge which your job offers. Unfortunately, my currentjob/employer can’t give me this.”If this isn’t the reason, use yours instead, but always be positive in your answers to tough interview question2、What do you think of your current boss?“My current boss is great. He sets the team challenging but realistic targets and motivates us to achieve them…”“My current boss is very good. She deals with her team firmly but fairly and enjoys our respect because of this…”If your current boss is not great, and you are prepared to answer more interview questions about this, say so, but do balance each criticism with a positive point. Remember the need to appear positive in your answers to interview questions. You might say:“My current boss has strengths and weaknesses. He is very good at listening to people but sometimes, in my view, doesn’t deal with underperformers firmly enough. This affects team morale sometimes…”3、What will you miss about your present job?People is the best interview answer here. Say anything else and you’re suggesting the job you’re applying for won’t give you everything you had and more, and might even leave you wanting!As you think about answers to interview questions, always have in mind the need to create a positive impression.“Well I’m confident that the job you’re offering will give me everything I have now and more so I don’t think I’ll miss anything about the job itself. But I’ll miss some of the people of course…”。

酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。

高一英语酒店英语单选题50题1.There are several ways to book a hotel room. You can book online, by phone or _____.A.in personB.on personC.at personD.with person答案：A。

本题考查固定短语“in person”表示“亲自”。

选项B、C、D 均为错误搭配。

2.If you want to book a room for July 15th, you can say “I want to book a room for ______.”A.fifteenth JulyB.July fifteenC.the fifteenth of JulyD.July the fifteen答案：C。

日期的正确表达是“the+序数词+of+月份”。

选项A、B、D 均为错误表达。

3.You can book a hotel room in advance to ensure you have a place to stay. “In advance” means ______.terB.earlyC.sometimesD.never答案：B。

“in advance”表示“提前”，与“early”意思相近。

选项A“later”表示“稍后”；选项C“sometimes”表示“有时”；选项D“never”表示“从不”。

4.When booking a hotel room, you need to provide your name, contact information and _____.A.arrival dateB.leaving dateC.arrive dateD.leave date答案：A。

预订酒店房间时需要提供到达日期，“arrival date”是正确表达。

选项B“leaving date”是离开日期；选项C“arrive date”和选项D“leave date”表达错误。

酒店英语试题及答案一、选择题（每题2分，共20分）1. When a guest asks for a room with a sea view, you should say:A. I'm afraid we don't have any rooms with a sea view.B. We have a few rooms with a sea view available.C. I'll check the availability for you.D. We only have rooms with a mountain view.答案：C2. If a guest wants to know the check-out time, what would you say?A. You can check out anytime you like.B. The check-out time is 12:00 noon.C. The check-out time is flexible.D. You must check out before 12:00 noon.答案：B3. Which of the following is NOT a standard service provided by a hotel?A. Room serviceB. Laundry serviceC. Concierge serviceD. Pet sitting service答案：D4. When a guest is checking in and you need to ask for their identification, you should say:A. Can I see your passport, please?B. I need your ID.C. May I have your identification, please?D. Show me your ID.答案：C5. If a guest is late for breakfast and the buffet is closed, you should:A. Inform them that the buffet is closed and suggest alternatives.B. Let them in regardless of the time.C. Ask them to wait until the next day.D. Charge them extra for a late breakfast.答案：A6. What is the correct way to greet a guest who is checking in?A. Hello, how can I help you?B. Good morning, welcome to our hotel.C. Hi, what do you need?D. Hey, what's up?答案：B7. When a guest asks for a wake-up call, you should:A. Ignore the request.B. Ask them when they would like the call.C. Tell them it's not possible.D. Ask them to set their own alarm.答案：B8. If a guest wants to know the location of the hotel's gym, you should:A. Tell them it's on the first floor.B. Give them directions to the gym.C. Say you don't know.D. Ask them to wait while you check.答案：B9. Which of the following is NOT a common amenity found in a hotel room?A. TelevisionB. Mini-barC. SafeD. Swimming pool答案：D10. When a guest is checking out and they have a question about their bill, you should:A. Ignore the question and proceed with the checkout.B. Explain the charges on the bill.C. Tell them to speak with the manager.D. Ask them to leave the hotel.答案：B二、填空题（每题2分，共20分）1. If a guest wants to extend their stay, you should inform them about the _______ availability and rates.答案：room2. The hotel's front desk is typically staffed 24 hours a day to assist with _______ and other guest needs.答案：check-ins3. A hotel's _______ service can help guests with local information and reservations.答案：concierge4. The _______ is responsible for maintaining the cleanliness and appearance of the hotel's public areas.答案：housekeeping5. When a guest has a complaint, it's important to listen carefully and offer a _______ solution.答案：satisfactory6. The hotel's _______ service can arrange for transportation to and from the airport.答案：concierge7. A _______ is a document that confirms a guest's reservation and contains important information about their stay.答案：confirmation8. The hotel's _______ service can provide guests with towels, toiletries, and other essentials.答案：room service9. The _______ is the person in charge of the hotel's front desk operations.答案：front desk manager10. A hotel's _______ is a list of all the services and amenities offered by the hotel.答案：amenities list三、阅读理解题（每题2分，共20分）阅读以下短文，回答问题。

酒店英语-题库带答案1、Half past ten 的中文对应翻译是A、 10点半B、 9点半C、 22点半答案： A2、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案：3、A、 guest uses ______to dry hair.A. toilet paperB、 hair dryerC、 battery答案：4、我非常抱歉,用英语怎么说?A、I’m sorry very much.B、I’m terribly sorry.C、I’m terribly very sorry.答案： B5、Room Status中VC表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： B6、Room Status中 VD表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： C7、客房的DND表示:A、空房B、请勿打扰C、脏房答案： B8、Room Status中 OD 表示:A、干净的住房/占用房B、住客脏房C、脏的空房答案： B9、Room Status OOO中表示:A、干净的住房/占用房B、干净的空房C、维修的坏房答案： C10、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案： A11、清洁房间的顺序:A、挂牌或口头告知清理房间、VIP、OD、VC、VD、DND、OOOB、 VIP、挂牌或口头告知清理房间、VD、OD、OOO、DNDC、 VIP、VD、挂牌或口头告知清理房间、、OD、OOO、DND答案：12、服务员进客房程序:A、敲门报“Housekeeping”B、按门铃敲门进房C、先报“Housekeeping”后敲门进房D、先按门铃敲门报“Housekeeping”再进房答案：13、答案：14、是在这吃还是带走英语怎么说？A、 to eat here or to go outB、 for here or to go答案： B15、巨无霸的英语A、 Large MacB、 Big MacC、 large hamburger答案： B16、甜筒的英语A、 conesB、 sweet basket答案： A17、Self-ordering kioskA、自动点餐机B、自助卡拉OK答案： A18、酒瓶上的EA、 especialB、 extra答案： A19、酒瓶上的VA、 veryB、 very old答案： A20、x.oA、 extra oldB、 20 years old答案： A21、7月1号用英语怎么说？A、 July the firstB、 June the firstC、 July one答案： A22、主管用英语怎么说？A、 SupervisorB、 CaptainC、 manager答案： A23、请大家在学习时准备一个本子，在本子上记下自己看任务点学习时做的笔记。

《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾，整理7.开夜床服务8.洗衣房，洗衣店9.投诉，抱怨10.中餐厅11.领班12.生的，一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. （20 points, 4 points each.）1.我想确认您的预订。

布朗夫妇订了从十月十日至十月十二日共三晚上的标准间，每晚95元。

我是芭芭拉，我们期待您的光临。

2. 很抱歉听到这些。

我们为给您的不便道歉。

3. 如果您有更多的衣服要洗，请把它放在浴室门后的洗衣袋内。

每天早上洗衣工会来取洗衣袋。

4. 很抱歉饭店现在客满了，但是我们能在二十分钟内给您安排座位。

您可以在大堂喝茶如果您喜欢，一旦有座位我们会叫您。

5.我们想品尝中国菜，但了解不多。

你能否给我们一些建议？五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. （15 points.）（B:Bellman; G:Guest)B:Good evening，sir. Can I show you to your room?G:Yes，please.B: You have two suitcases and one bag. Is that correct?G:Yes，that's right.B: Is there anything breakable in your bag?G:Yes，there is a bottle of X. 0. cognac.B:Could you carry this bag，sirs? I am afraid the contents might break.G:Sure，no problem.B:Thank you，sir. May I have your room number, please?G:Room 1508.B:Thank you，sir. The elevator is this way.（The elevator door opens.)B:After you，sir.G:Thank you.（The elevator stops.)B:Watch your step，sir. And come this way，please.G:This is your room，sir.（Unlocks the door and switches on the Light.)B:May I put your suitcases here？G:Thank you.B:Here is your room key. Is this the correct number of bags？G:Yes，that's all.B:Is there anything else I can do for you，sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

酒店工作英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案：B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案：D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案：B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案：A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案：B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案：B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案：B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案：B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案：B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案：C二、填空题（每题1分，共10分）11. When a guest checks in, you should ask for their _______.答案：identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案：living13. In a hotel, "concierge" is a person who provides _______ and local information.答案：information14. If a guest leaves without checking out, it is called_______.答案：walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案：cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案：pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案：snacks18. A "non-smoking" room is a room where _______ is not allowed.答案：smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案：sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案：events三、简答题（每题5分，共30分）21. What are the basic qualities of a hotel receptionist?答案：A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案：A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。

酒店英语高级试题及答案一、词汇题1. The guests at the hotel are usually referred to as ______.A. employeesB. residentsC. guestsD. visitors答案：C2. If you need to inform the front desk that you are leaving the hotel, you would say, "I am ______."A. checking inB. checking outC. checking upD. checking over答案：B3. The term for the person who cleans the hotel rooms is a/an ______.A. receptionistB. housekeeperC. conciergeD. bellman答案：B二、阅读理解Read the following passage and answer the questions.Passage:The Grand Hotel is renowned for its exceptional service and luxurious accommodations. Guests are greeted with a warm welcome and are provided with a variety of amenities, including a fitness center, spa, and multiple dining options. The hotel also offers a complimentary shuttle service to the airport.Questions:4. What is the Grand Hotel famous for?A. Its locationB. Its service and accommodationsC. Its architectureD. Its history答案：B5. What amenities does the Grand Hotel provide?A. A fitness center and spaB. Dining options onlyC. A shuttle service to the airportD. All of the above答案：D6. What service is complimentary at the Grand Hotel?A. The fitness centerB. The spaC. The dining optionsD. The shuttle service to the airport答案：D三、完形填空Choose the most appropriate word to complete the sentences.The concierge at the hotel is always ready to assist guests with their ______ needs, such as making restaurant reservations or arranging transportation.A. personalB. professionalC. generalD. specific答案：AGuests can enjoy a variety of ______ services, ensuring a comfortable and pleasant stay.A. leisureB. businessC. conciergeD. housekeeping答案：C四、翻译题Translate the following sentences into English.7. 酒店提供24小时客房服务。

客房英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet someone in English?A. HelloB. GoodbyeC. Thank youD. Sorry2. When you want to ask for a room key, which phrase should you use?A. Can I have a cup of coffee?B. May I check in, please?C. Could you give me a room key?D. Do you have a restaurant?3. If you need to request additional towels, what should you say?A. I need more towels.B. I'd like to order room service.C. Could you call a taxi for me?D. I'd like to check out.4. What does "check-out" mean in a hotel context?A. To enter a roomB. To leave a roomC. To pay the billD. To reserve a room5. Which of the following is not a type of room?A. SingleB. DoubleC. SuiteD. Kitchen6. If you want to know the time of breakfast service, you might ask:A. What time is breakfast?B. What's the Wi-Fi password?C. Can I have a late check-out?D. Where is the nearest subway station?7. When you want to request a wake-up call, which of the following is correct?A. I'd like a wake-up call at 7 am.B. I need a taxi at 7 am.C. I'd like to book a table for dinner.D. I'd like to extend my stay.8. What does "front desk" refer to in a hotel?A. The place to eatB. The place to check in and outC. The place to store luggageD. The place to have a meeting9. If you need to ask for a non-smoking room, which phrase is appropriate?A. I'd like a non-smoking room.B. I'd like a room with a view.C. I'd like a room with two beds.D. I'd like a room with a balcony.10. What is the meaning of "housekeeping" in a hotel?A. The maintenance of the buildingB. The cleaning serviceC. The management of the hotelD. The decoration of the rooms二、填空题（每题1分，共10分）11. When you want to ask for assistance, you can say, "Can you _______?"(assist me)12. The word "reservation" is related to _______ a room.(book)13. If you want to know the hotel's policy on pets, you should inquire about their _______.(policy)14. To request a late check-out, you might say, "Is it possible to _______?"(check out late)15. If you need to ask for a laundry service, you can ask, "Do you offer _______?"(laundry service)16. The phrase "room rate" refers to the _______ for staying in a room.(cost)17. If you want to ask about the hotel's facilities, you can ask, "What _______ does the hotel have?"(facilities)18. When you want to know the Wi-Fi password, you can ask, "What is the _______ for the Wi-Fi?"(password)19. To ask for a quiet room, you can say, "I'd prefer a_______ room."(quiet)20. If you need to ask for a cot for a child, you can ask, "Can I get a _______ in my room?"(cot)三、简答题（每题5分，共30分）21. What are some common amenities found in a hotel room?________________________________________________________________________________[Answer: Common amenities include a bed, a TV, a bathroom, a mini-bar, and sometimes a safe.]22. Explain the difference between "check-in" and "check-out". ________________________________________________________________________________[Answer: Check-in is the process of registering andgetting a room key when you arrive at the hotel. Check-out is the process of returning the room key and paying the billwhen you leave the hotel.]23. What should you do if you find something missing in your room?________________________________________________________________________________[Answer: If you find something missing, you should contact the front desk immediately to report the issue and seek assistance.]24. Describe how to request an extra bed or a cot in your。