酒店前台日常英语口语培训
时间：2个小时
地点：酒店大堂
人员：前厅部全体员工
目的：全面掌握前台日常英语口语，提高服务水平，整体提升服务质量。
第一章预订
Key Sentences例句
1. Good morning/evening. Reservation. May I help you?
早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？
2. What can I do for you? 我能为您帮什么忙吗？
3. Hold on line, please. Could you please hold on? 请稍等（电话中）请稍等，好吗？
4. Could you wait a minute, please? 请稍等，好吗？
5. Are you with a company? 您是公司预订吗？
6. May I know you departure date? 请问您的离店日期是哪天？
7. How long will you stay with us? 请问您住几天？
8. How many people are there in your party? 您们一共几个人？
9. That will be four nights. 四个晚上。
10. May I know the arrival date, please? 请问哪天入住？
11. Is it just for tonight? 请问只住今天一晚吗？
12. When do you check in? 请问您什么时候入住？
13. Would you like a single room or a double room? 请问你想订单人间还是双人间？
14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？
15. Would you please tell me your full name, please? 请问您的全名是？
16. And your address, please? 请问您的地址？
17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？
How would you like to guarantee your reservation?请问您的担保方式是？
May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
18. We have a single available for those dates. 我们还有一些单人间可以接受预订在那个时间段。
19. It?s all right for the next week. 下个星期没有问题。
20. We do have a vacancy for those dates. 那段时间我们可以接受预订
21. Yes, you can have a room on Saturday. 是的，星期六您可以订到房间。
22. I?m afraid we won?t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.
恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
23. I?m sorry, but we?re fully booked for single rooms. Would you like to have a double one?
很抱歉我们的单人间已经订满了，给您订双人间怎么样？
24. I?m sorry, but the hotel is full on that date. 很抱歉，那天我们酒店的客房已经住满了。
25. I?m sorry, we don?t have any room available for that week. 很抱歉，我们那周的预订已经全满了。
26. Service isn?t included in the room rate. 服务费不包含在房费里
27. Above rate is subject 15% service expense. 以上报价需另付15%服务费
28. We offer 10% discount for group reservation, sir. 先生，团队预订可以打九折。
29. Mr.smith,let me repeat your reservation to ensure it is correct. you will arrive before……。史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。。。。。。
第二章前台接待
1.Have you a reservation？您预定过了吗？
2.The bellman will show you the way to the banquet hall. 行李员将领您去宴会厅
3.Would you please complete this registration form? 请填写这张登记表
4.Could you sign your name.please? 请签上您的姓名
5.May I see your passport please? 请出示您的护照
6.May I know your name and room mumber？请告诉我您的名字与房间号码。
7.May I have your passport or ID Card please？请出示您的护照或身份证。
8.How would you like to make payment,By credit Card or By Cash? 请问您想用现金付款还是用信用卡付款？
9.Can I have your credit card imprint?
请出示您的信用卡，我们需要用它来压卡？
10.Would you please pay 1000as deposit? We will return the balance to you when you check out.
请您付1000元押金，我们将在您退房时将余额退还您
11.Here is your room key。这是您的房间钥匙
12.Your room number is 246 on the second floor. 您的房间在二楼的246房。
13.Here is your key card 这是您的房卡
14.I?ll get the bellman to take your luggage up. 我会叫行李生帮您把行李送到房间
15.The bellman here will take your luggage and show you the way. 这里的行李生会为您提行李，并为您带路
16.We?ll extend the reservation for you . 我们可以为您延长预订
17.Are you checking out today? 您今天可以结帐吗？
18.Would you like to check out now? 您今天要退房吗？
19.Please pay at the cashier?s desk over there 请到那边帐台付款
20.If there?s anything you need, just ring reception. 如果您需要什么，就打电话给服务台。
21.Because of the bad weather, the swimming pool won?t be open today. 因为天气不好，今
天游泳池不开放。
22.The phone number of our hotel is xxxxxxx. 我们酒店的电话号码是xxxxxxx.
23.Please dial 9 before you dial the number. 拔号码前请先拔9.
第三章总机
1Good morning (afternoon, evening), operator, speaking, may I help you? 您好！这里是总机，能帮您忙吗？FROM OUTSIDE 外线打来
Good morning (afternoon, evening),.May I help you? 您好！有什么可以帮您？
2. Hold the line please, sir/madam, we?ll put you through to Dept./guest name. 先生/小姐，请您稍等，我帮您接去（部门）/接洽（人名）。
3. I?m sorry, sir/madam, the line is busy, would you mind calling back later? 很抱歉，先生/小姐，电话占线，请您稍候再打。
4. I?m sorry to hear that, sir/madam, may I ask him/her to call you back when the line is free? 很抱歉，先生/小姐，线路畅通后我即刻通知他/她回电给您。
I?m sorry to hear that, sir/madam, would you mind hinging up, and we will call you back when we get through to .
对不起，先生/小姐，请您先挂下电话，接通之后，我们立即转给您。
5. Would you please hang up, sir/madam, we?ll call you back shortly. 先生/小姐，请您先挂下电话，我们会很快回电给您。
6. Could you speak more slowly, please? 对不起，请您讲慢一点儿，好吗？
7. Could you repeat that, please? 对不起，请您再说一遍好吗？
8. Could you speak a little louder, please? 对不起，请您说大声点儿，好吗？
9.Your name please? / Who is speaking, please? The guest?s name, please? 您贵姓？请问客人姓名？
10. What number are you calling, please? 请问，您拔的号码是什么？
11. Where are you calling from, please? 请问您从哪儿打来？
12. Could you try again for me, please? 请您帮我试一次，好吗？
13. Could you check it for me, please? 请您帮我查一下，好吗？
14. Could you give me a wake up please? 能给我一个叫醒服务吗？Sure, at what time, please? 好的，请问几点钟叫早？
15. We?ll call you tomorrow morning at And good night, Mr/Ms
我们会在明晨点叫醒您；晚安，先生/小姐
16.Good morning, Mr/Ms , this is your wake up call, have a nice day. 早上好！先生/小姐，叫醒服务，祝您一天愉快。
17. May I know if it?s a paid call or a collect call? May I know if it?s a person to person or a station call? 请问是自付电话还是受付电话？请问是叫人还是叫号？
18. I?m afraid that collect call can not be station call, would you like to make it a paid call? 很抱歉，叫号电话不能受付，自付好吗？
19. You may call directly from your room, sir/madam. 先生/小姐，您可以从房间直接拨电话出去。
20. Mr/Ms There is a collect call from Mr/Ms in ,will you accept the charges? 先生/小姐，这里有先生/小姐从打来的受付电话，请问您接吗？
21.Please dial 9 first, and then dial the country code, area code and then the telephone number. 请先拨9，然后是国家代号，地区代号，最后是电话号码。
22. Good morning/afternoon/evening, it?s operator speaking, have you finished the call to ? It lasted for minutes and costs , we?ll add it to your room bill.
您好！我是酒店接线员，请问电话打完了吗？共分钟，钱，我们将会把它加在您的房间帐单上。
23. The price of a call to is per minute. 打去，每分钟收费钱。
24. Could you please place the call for me? 请帮我挂个电话好吗？
Sure, sir/madam, the telephone number please. 当然，先生/小姐，请问号码是多少？
25. I?m sorry to keep you waiting, sir/madam. 对不起，先生/小姐，让您久等了。
26. Would you please page for me? 请帮我传呼，好吗？
27. I?m afraid she/he didn?t answer yet. 对不起，他/她还没回电话。
28. We?ll page hold the line please. 我们马上传呼，请别挂线。
29.You were paged by sir/madam, now I?ll connect you with him/her, hold the line please. - 先生/小姐传呼您，我马上帮您接通，请稍等。
30. Certainly, your name (co. name, Tel no.) please. Certainly, your message please.
当然，请问贵姓？当然请问留言是……
31. We?ll make sure that the message will be conveyed to the guest. 我们一定会把留言转交给客人。
32. Mr/Ms here is a message for you, and the message is 先生/小姐，这儿有您的留言。
33.May I know what the matter is so that I could inform the Duty Manager to assist you immediately. 请问发生了什么事？我马上通知大堂经理来帮您？
34. it is am/pm in morning/afternoon. 现在是早上（上午）。
35.I?m afraid all calls to guest room must go through the operator. 对不起，所有打到客房的电话都要通过我们接线生转。
36.May I speak to , please? 请问，在吗？
37. The line was bad 线路有故障The line was noisy 线路有噪音
The voice was too faint to here 声音太轻，听不见
I was cut off in the middle of the call 我讲了一半电话就断了
There was a lot of interference on the line. 线路干扰很多
I had a crossed line 电话串线了
38. I?m sorry to hear that, sir/madam. I?m sorry for that, sir/madam. I?ll let the person in charge know. 很抱歉，先生/小姐，我马上通知有关人员。
I?ll inform the Duty Manager to assist you. 我马上通知大堂经理来帮您（来处理）。
39. Thank you sir/madam 谢谢您，先生/小姐。
You?re welcome, sir/madam It?s my pleasure 不客气，先生/小姐。
Yes, we?ll be glad to help you No, I?m afraid that, sir/madam 很抱歉，我们恐怕不能（没有）。
Excuse me Pardon me对不起，请再说一遍。
第四章行李员
1.Are these your baggage？这些是您的行李吗？
2. May I take them for you？我来帮您拿好吗？
3.Please show me your room key。请让我看看你的房间钥匙
4.This way please 请走这边
5.Your entire luggage is here,seven pieces in all. 您的行李都在这里,共七件.
6.May I show you the room facilities？我给您介绍一下房间的设施好吗？
7.Here is a brochure explaining hotel services. 这里有个小册子介绍饭店各项服务
8.If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.
如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上
9.There is a recreation center on the ground floor. 一楼有一个娱乐中心
10.Shall I turn the cooling up? 我把冷气开大些，好吗？
11.Shall I turn the heating down? 我把暖气开小些，好吗？
12.Your bags will be kept at the bell captain?s desk. 你的包将存放在行李处。
13.Could you come down to the bell captain?s Desk with your claim tag to pick up your bags? 请您拿着行李牌，来行李部取您的包。
14.We have a sauna bath with a massage service there.,too. 在那里还有桑拿浴室并提供按摩服务。
15.If you want a taxi,you can ask the reception to get one for you. 如果您要出租车，您可以请服务台为您叫一辆。
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
At Breakfast 吃早餐 Coffee shops are popular and reasonably priced restaurants for breakfast, lunch, dinner or just a snack. 咖啡馆是大众化的，价格公道的餐馆。在这里可以吃早餐，午餐和晚餐，也可以只吃点点心。 1. A: You're having coffee, aren't you? B: Yes, I always have coffee in the morning. A: What are you going to have to eat? B: I'm going to order scrambled eggs and toast. (炒蛋和土司)What about you? A: That sounds good to me. I'll have the same. 2. A: You'd like coffee, wouldn't you? B: I think I'd rather have tea this morning. A: What else are you going to have? B: Just an English muffin.（英式松饼）What are you going to have? A: That sounds good. I'm going to order the same thing. 3. A: You're going to have coffee, aren't you? B: Yes. I could use a cup of coffee. A: Are you going to have anything to eat? B: French toast sounds good. What are you going to order? A: I'll have that too. 4. A: A cup of coffee sounds good, doesn't it? B: Yes, but I think I'll have orange juice first. A: Do you feel like having anything to eat? B: Well, I think I'll try the pancakes.（煎薄饼）How about you? A: Sounds great. That's just what I feel like having. At Lunch 吃午餐 Lunch is usually served between noon and 2:00. Sandwiches are a very popular quick lunch in both the United States and Canada. 午餐通常从中午供应到下午两点。在美国和加拿大，三明治是极大众化的午间快餐食品。 1. A: Please have another sandwich. B: Thank you, but I really can't eat any more. A: You're going to have dessert, aren't you? B: Well, I'll join you if you're having something. 2. A: You'll finish the chicken, won't you? B: No, thank you. I'm trying to cut down.（削减） A: Aren't you going to have dessert? B: No, thank you. I just can't eat any more. 3.
酒店前台英语口语 一．概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语正式英语 What’s your name? May I have your name? 您贵姓？请问您贵姓大名？ Do you want some tea? Could you like some tea? 您要喝茶吗？请问您想喝茶吗？ Over here, please. Could you come this way please? 这边请。请您往这边走好吗？ * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？
饭店服务员常用英语口语 1、 What kind of rooms(foods)would you lik e to have? 您需要什么样的房间（吃什么样的菜）？2、 Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、 We'll give you a10%(ten percent)discou nt. 我们给您九折优惠。 4、 We'll offer tour guides complimentary br eakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir?请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、 Let me propose a toast to the health of o ur guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food?
您喜欢中国菜吗？ 12、What do you think of our service?您对我们的服务有什么意见？ 13、 Thank you for your comments(complime nt,suggestions). 谢谢您给我们提的意见（赞扬、建议）14、 I'm afraid it's against the hotel's regulatio ns. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips.我们饭店是不收小费的。 16、 It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。 17、Thank you all the same. 然而，还是要谢谢您。 16、 I'm afraid you'll have to pay for the dama ge. 您必须赔偿。 17、Thank you for telling us about it. 谢谢您告诉我们 18、I'll look into the mater right away.我马上去处理这件事情。 19、I assure you it wont happen again.我保证此类事情不会再发生。 20、Please don't worry,sir(madam) 先生（夫人），请不必担心。 21、 I will send someone up to your room righ t away. 我马上派人到你的房间去。
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
星级酒店常用英语口语 在星级酒店服务经常会遇到外国友人，那么该如何接待他们呢?本期珠海国际外国语学院提供了十句星级酒店常用英语口语以及带领客人看房的情景对话以供学习。 酒店服务者常用英语口语 1. And here is your key，Mr. Bradley.Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 2. It is on the 14th floor and the daily rate is$90. 房间在14层，每天的房费是90美元。 3. I'm glad that we'll be able to accept your extension re-quest. 很高兴我们有办法接受您延长住宿的要求。 4. That's no problem at all. 没问题。 5. I am at your service. 乐意为您效劳。 6. Thank you for staying in our hotel. 感谢您在我们酒店下榻。 7. Sorry to have kept you waiting. 对不起，让您久等了。 8. I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。(客人刚入店时) 9. I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。(客人在饭店逗留期间) 10. I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。(客人离店时) Show a guest to the room 客人入住 A: Your room is facing the sea. It's very beautiful. I hope you will like it. 您的房间正好面对大海，非常美丽。我希望您会喜欢。 B: Yes. I will. The room looks very nice.
旅游英语口语对话：酒店餐厅常用英语 餐厅会话（一） A：Excuse me. Can you suggest a good restaurant？ 请问，你能推荐一家好的餐厅吗？ B：Yes. What kind of food would you like to eat？ 好的，你想吃什么样的东西？ A：Are there any Chinese restaurants around here？ 这附近有没有中国餐厅？ B：There's one across the street. 对街有一家。 A：Where can I have the best local food？ 哪里可吃到的本地食物？ B：I suggest you try Green Inn. 我建议你去Green Inn试试看。 A：Is it very far from here？ 离这里很远吗？ 餐厅会话（二） Do you know if there's a good Chinese restaurant nearby？你知道这附近有好的中国餐厅吗？ Are there any Chinese restaurants along the street？
这条街上有没有中国餐厅？ Is there a less expensive restaurant near here？ 这附近有没有较便宜的餐厅？ I'd like to eat some French food. 我想吃一些法国菜。 A：I'd like to book a table for three at seven this evening. 我想订三个人的座位，今天晚上7点。 B：For three. And your name please？ 三位。您贵姓？ I'd like to make reservation, please. 我想预订桌位。 餐厅会话（三） I'd like a table for three or four at seven. 我想订7点钟的3人或4人桌位。 Please reserve a table for three. 请预留一个3人桌位。 I'm sorry, I'll be about thirty minutes late. 抱歉，我将晚到30分钟左右。 Do I have to be formally dressed？ 我必须穿正式服装吗？
前台英语口语30句 Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快How was your stay in our hotel? 请问在我们酒店住的好吗？ Is there anything I can do for you ? 有什么我能为您效劳的？ How would you like to settle your account? 请问您用什么方式结帐？ Would you mind give me your business card? 请问能给我一张您的名片吗？ The room service is 24 hours in our hotel. 客房送餐服务是24小时的Would you like to leave a message? 您要留口信吗？ It’s on the second(third) floor.在二(三) 楼 Congratulations! 祝贺您！ Thank you for staying in our hotel. 感谢您在我们饭店下榻 I’m sorry . It’s my fault .对不起，那是我的过错 Excuse me. Where is the washroom（restroom, elevator）对不起，请问盥洗室(电梯) 在哪儿？ It’s in the lobby near the main entrance. 在大堂靠近门口的地方 Please don’t leave anything behind.请别遗忘您的东西Wish you a pleasant journey! Good luck! 祝您旅途愉快！ I’m afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了 May I reconfirm your departure date? 我可以再次确认您的离店日期吗？ I’m sorry, madam. We don’t have any vacancy at the moment.对不起，小姐，我们现在没有空房间 Just a moment, please, sir. I’ll put you through.请稍等一下，先生。我马上为您接通 Sorry , I’ve dialed the wrong number.对不起，我拨错号了 Sorry. He is not in at the moment . 对不起，他现在不在 How was your stay in our hotel? 请问在我们酒店住的好吗？ For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按9，听到声响后再按您所要的号码 The rate of your room will be paid by your company while the others should be at your expense..
外出旅行酒店结账常用 英语口语 HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】
餐厅结账时英语对话 A: Hello, can I have my bill? 甲：你好，请拿我的账单。 B: Sure, just a moment. 乙：好的，请稍等。 A: Do you accept credit cards? 甲：你们接受信用卡吗？ B: I'm sorry we don't accept credit cards. 乙：对不起，我们不接受信用卡。 A: I'll pay in cash then. 甲：那我就付现金吧。 (They are going to leave after dinner.) （他们饭后要走了。） Jack: Could we have our bill, please? 杰克：请拿张单，好吧？ Waiter: Sure, sir. How would you like to have your bill a bill for three of you or a bill for each? 服务员：好的。请问你们要怎么结账三人合起来结还是分开结 Jack: A bill for three of us, please. 杰克：合起来结。 Waiter: Here's your bill, sir. It's eighty-seven have a check on it. 服务员：这是您的账单，先生。共87元。请核对。 Jack: (5, and 6,... Jack is checking.)Would you mind explaining this to me?What is 杰克：（五、六……，杰克在核对。）请给我解释一下这个，你不介意吧第四项是什么 Waiter: Of course not. Let me see... No. 4 is the main course and it is 38, not 33. 服务员：当然不介意。让我看看。第四项是主菜，是38元，不是33元。 Jack: I see. Is service charge included? 杰克：我知道了。服务费包括了吗？ Waiter: Yes, the service charge is 15%. 服务员：包括了。服务费是15%。 Jack: All right. Can I pay with my credit card? 杰克：好。我能用信用卡付吗？ Waiter: I'm sorry we don't accept credit cards. 服务员：对不起，我们不接受信用卡。 Jack: Oh, I'm sorry to hear that. 杰克：很遗憾。 Waiter: But we accept checks. 服务员：但我们接受支票。 Jack: Good.
酒店餐饮日常英语会话 最牛英语口语培训模式：躺在家里练口语，全程外教一对一，三个月畅谈无阻！太平洋英语，免费体验全部外教一对一课程：https://www.doczj.com/doc/913107285.html, 酒店餐饮日常英语会话 1、可口可乐Coca cola 2、矿泉水Mineral water 3、橘子汁orange Squash 4、啤酒Beer 5、香槟酒Champagne 6、葡萄酒Port 7、威士忌Whisky 8、白兰地Brandy 9、伏特加Vodka 10、味美思Vermouth 11、冰淇淋Ice cream 12、苹果Apple 13、梨Pear 14、桃Peach 15、香蕉Banana 16、橘子Oragne 17、西瓜Watermelon 18、哈密瓜Harmi Melon 19、白兰瓜Lanchou melon 20、葡萄Grape 21、荔枝Lichee 22、菠萝Pineapple 23、面包Bread 24、巧克力Chocolate 25、蛋糕Cake 26、咖啡Coffee 27、红茶Black tea 28、口布A mouth Cloth 29、香烟Cigarette 30、火柴Match 31、手纸Toilet paper 32、盘子Plate 33、叉子Fork 34、勺子Spoon 35、汤勺Soup Spoon 36、牙签Toothpick 37、筷子Chopsticks 38、茶杯Cup 39、开水Hot water
40、凉开水Cold water 41、甜Sweet 42、酸Sour 43、咸Salty 44、辣Hot 45、苦Bitter 46、糖Sugar 47、味精Monosodium Glutamate 48、咖喱粉Curry Powder 49、辣椒粉Chilli powder 50、胡椒粉Black Pepper 52、砂糖Powdered sugar 53、香肠Sausage 54、服务员（男性）Waiter 55、您好Hi! 56、您好！Hello！ 57、您好吗？How do you do? 58、先生（女士），早上好。Good morning, Sir(Ladies) 59、先生们（女士们），下午好！Good afternoon,Ladies and Gentlemen 60、先生们（女士们），晚上好！Good evening, Ladies and Gentlemen. 61、您好，欢迎你们（女士们、先生们）到我们俱乐部Hello!Wolcome to our club. 62、这里是接待处，可以为您效劳吗？Here’s the recep tion. What can I do for you? 63、您早！How do you do! 64、早上好！Good morning! 65、下午好！Good afternoon! 66、明天见！See you tommorow! 67、欢迎您！You are welcome 68、见到您很高兴！I’m very glad to meet you 69、请这边走！This way, please 70、请里边坐！Come in and sit down please 71、请您休息一下！Take a rest, please 72、请饮用一杯茶。Have a cup of tea, please 73、请饮用咖啡。Have some coffee, please 74、对不起。I’m sorry. 75、没关系。Doesn’t matter. 76、请原谅。Excuse me, please
酒店宾馆常用英语口语900句 目录 酒店宾馆常用英语口语900句 (1) 问候客人（一） (1) 问候英语（二） (2) 问候客人（三） (3) 换房续住（四） (7) 问询服务（五） (9) 行服务（六） (12) 总机服务（七） (15) 结账与兑换服务（八） (18) 订票服务（九） (23) 餐饮服务（十） (24) 餐厅服务（十一） (26) 点菜服务（十二） (28) 餐厅值台服务（十三） (31) 结账服务（十四） (32) 酒吧服务（十五） (35) 清扫客房（十六） (41) 客房送餐服务（十七） (42) 赔偿与更换服务（十八） (44) 事物招领服务（十九） (46) 客房维修（二十） (47) 洗衣服务（二十一） (49) 在饭店医务室（二十二） (54) 在饭店购物中心（二十三） (55)
问候客人（一） 1.Good morning，sir. 早上好，先生。 2.Good afternoon，madam. 中午好，太太。 3.Good evening，sir. 晚上好，先生。 4.Good night，madam. 晚安，夫人。 How are you？你好吗？ Fine，thank you，and you？很好，，您呢？ Fine，thanks. 很好，。 5.How do you do？您好？ How do you do！您好！ 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you，sir. 见到您很高兴，先生。 11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫××× 12.Welcome you back，sir. 欢迎您回来，先生。 13.Nice to see you again，madam. 很高兴又见到您，夫人。 14.Goodbye，thank you for coming. Please come again. 再见，感您光临，希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安，祝您休息好。 19.Good night and pleasant dreams. 晚安，祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow.
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
饭店服务员常用英语口语 1、What kind of rooms(foods)would you like to have?您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a10%(ten percent)discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、 Thank you for your comments(compliment,suggestion s). 谢谢您给我们提的意见（赞扬、建议） 14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips. 我们饭店是不收小费的。 16、It's our pleasure to serve our guests well.