酒店前台接待日常英语口语(Hotel English)

酒店前台接待日常用语Part 1 salutation第一部分问候1. Welcome to our Hotel 。

I’m **＊，what should I call you，please?欢迎光临我们酒店。

我是＊*＊,请问我该怎么称呼你呢?2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ＊**，is there anything else I can do for you，just let me know。

我叫***，如果需要我为您做些什么，请告诉我.4.If you have any problems，please feel free to contact us .Our telephone is 0001/0002.如果你有任何需要，请随时联系我们。

我们的内线电话是：0001、0002Part 2 Helping to Check-in第二部分帮助入住1。

Do you have a reservation？Can you tell me the name of the book？请问您有预定么？可以告诉我您预订的的名字么？2. 。

How many nights will you stay this time?这次入住您会住多少天？3.Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士，不好意思，打搅一下。

请问您是要分开付押金还是一起付呢？4。

Would you please give me your passport/ID card and credit card ?，I'll return them to you right away after the check—in procedure.请把您的护照/身份证和信用卡交给我。

酒店前厅部常用英语100句Hotel English 100 sentencesGreetings (打招呼)1.Good morning ,sir(madam)早上好,先生(小姐)2.Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3.Good evening ,miss Price晚上好,普莱丝小姐.4.How are you today ,Mr Brown ?你今天好吗?布朗先生.5.I’m quite well ,thank you.我很好,谢谢你.6.Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)7、Nice to meet you ,sir.见到你真快乐,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特专家.10、May I know your name,sir(madam)?我可以懂得你旳名字吗?先生(小姐).11.Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信.12.you’re wanted on the phone,Captain Smith. 史密斯船长,有你旳 .13.Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14.May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生?15.Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16.Would you take the seat ,young lady ? 请坐,小姐,Offering Help 积极提出协助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21. May I help you with your suitcase?我能帮你拿你旳箱子吗？22. Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？23. Thank you very much.非常感谢24. Thanks for the trouble .麻烦你了25. It’very kind of you?你真是太好了26. No,thanks.不用了, 谢谢！Answers to Thanks对感谢语旳应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31. It’s my plcasurc.这是我旳荣幸Expressing welcome 表达欢迎32. Welcome ,sir(madam).欢迎光顾, 先生（小姐）33. Welcome to our hotel ,sir (madam).欢迎光顾我们酒店, 先生（小姐）34. Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35.We’re glad to have you here.我们很快乐你来到之儿36.I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表达道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41.I’m sorry to have kept you waiting .对不起让你久等.42.Excuse me for interrupeing you.原谅我打挠你了.43.I hope you’I will forgive me.我但愿你能原谅我.Answers to Apology(对道歉语旳应答)44.It doesn’t mater.没关系.45.It’s nothing.没什么.46.Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错.Good wishes(良好祝愿)51.Have a good time!祝你们玩得快乐!52.Have a nice evening!祝你晚上快乐.53.Happy Birthday!生日快乐.54.Merry Christmas!圣诞快乐.55.May you succeed祝你成功Rarting(分手再会)56. Good－bye and good luck.再会,祝你好运.57、Hope you’I will have a nice trip. 但愿你旅途快乐.58、Wish you a pleasant journey .祝你旅途快乐.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61.Hope to see you again.但愿再次见到你.62.Good night.晚安.63.See you Tomorrow.明天见.Self－Introduction (自我简介)64.I’m Joseph ,I’m from Baling Hotel, I’mhere to meet you .我叫享利,来自金湖酒店,我是来接您旳.65.My name is Irene ,I’m the housekeeping Department waiter.我旳名字是艾琳,我是管家部服务员.66.I’m the receptionist here ,welcome to our hotel. 我是这儿旳接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71.Certainly ,sir (madam).当然可以,先生(小姐).72.Yes , Sir/madam是旳,先生(小姐).73、That’s true ,sir (madam).是这样旳,先生(小姐).74、Very well.非常好.Negative Responses(否认回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea. 恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?81、A table for two?两人旳一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你旳名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你旳护照吗?86、May I have your telephone number ? 我可以懂得你旳号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一种医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 常用体现语91、Enjoy you breakfast ,sir ?请享用你旳早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一种非常感人旳故事.100、Without music,the world would be dull.假如没有音乐,这世界将会变得很沉闷.。

【酒店宾馆前台接待常用英语对话】宾馆前台接待1．Id like to book a double room for Tuesday next week．下周二我想订一个双人房间。

2．Whats the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think Ill take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying？您打算住多久？6．Well be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．Id like to book a single room with bath from the after-noon of October 4 to the morning of October10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。

9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。

10． What is the rate， please？请问房费多少？11．The current rate is＄ 50 per night．现行房费是50美元一天。

12． What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all． Ill take it．听起来还不错。

酒店前台接待日常用语第一部分问候1。

Welcome to haiyatt garden Hotel 。

I’m ＊**, what should I call you，please?欢迎光临海悦酒店。

我是**＊，请问我该怎么称呼你呢?2. Good morning/afternoon/evening, Sir/Madame。

What can I do for you？先生/女士，你好！请问我能为您做点什么？3。

My name is *＊*，is there anything else I can do for you，just let me know. 我叫＊*＊，如果需要我为您做些什么,请告诉我。

4。

If you have any problems，please feel free to contact us .如果你有任何需要,请随时联系我们。

Part 2 Helping to Check—in第二部分帮助入住1.Please have a seat for a while I’ll help you with the check—in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。

2。

Would you please give me your passport and credit card ？, I’ll return them to you right away after the check-in procedure。

请把您的护照和信用卡交给我。

办完入住手续后，我会马上归还给您。

3. How many nights will you stay this time?这次入住您会住多少天？4. Which room would you like，smoking room or non—smoking room？您是要吸烟房间还是不吸烟房间？5。

Excuse me, Sir/Madame。

酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好，我能帮您吗？•Hello, welcome to our hotel. 您好，欢迎光临我们的酒店。

2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。

•Could you please fill out this registration form? 请您填写这张登记表好吗？3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305，位于三楼。

•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。

4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？•The air conditioning is not working properly. 空调不太正常。

5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗？•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。

6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应？•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐，两人。

7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。

酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。

接待员：当然。

您打算住几晚呢？客人：两晚，从星期五到星期日。

接待员：好的。

我们有不同类型的房间可供选择。

您想要单人房还是双人房？客人：请给我一个双人房。

接待员：好的。

请问您的姓名和联系方式？客人：我叫约翰·史密斯。

我的电话号码是123-456-7890。

接待员：谢谢您，史密斯先生。

您的房间已经预订。

场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。

酒店常用英语口语1. 预订房间（Room Reservation）1.1 询问预订房间的可用性（Checking Room Availability）•Guest: Good morning/afternoon/evening. I would like to make aroom reservation.•Front Desk Clerk: Good morning/afternoon/evening. How may I assist you?•Guest: Could you please tell me if there are any rooms available for [date]?•Front Desk Clerk: Yes, we have a few rooms available on that date. How many nights will you be staying?•Guest: I will be staying for [number of nights].1.2 询问房间类型和设施（Asking about Room Types and Amenities）•Guest: What types of rooms do you have?•Front Desk Clerk: We offer single rooms, double rooms, suites, and executive rooms.•Guest: Could you please tell me about the amenities in the rooms?•Front Desk Clerk: All our rooms come with free Wi-Fi, a flat-screen TV, air conditioning, and a mini-bar.1.3 询问价格和支付方式（Asking about Price and Payment Methods）•Guest: How much does a [room type] cost per night?•Front Desk Clerk: The price for a [room type] is [price] per night.•Guest: Do you accept credit cards?•Front Desk Clerk: Yes, we accept all major credit cards.1.4 确认预订（Confirming the Reservation）•Front Desk Clerk: May I have your name, please?•Guest: My name is [guest’s name].•Front Desk Clerk: Thank you, Mr./Ms. [guest’s name]. Your room has been reserved for [number of nights] from [date].2. 办理入住（Check-in）2.1 登记入住（Registration）•Guest: Hi, I have a reservation under the name of [guest’s name].•Front Desk Clerk: Good [morning/afternoon/evening],Mr./Ms. [guest’s name]. Could you please provide me with your ID or passport?•Guest: Sure, here it is.•Front Desk Clerk: Thank you. I’ll just need your signature here. Here is your room key. Your room number is [room number].2.2 询问服务和设施（Inquiring about Services and Facilities）•Guest: Could you please let me know the breakfast timings?•Front Desk Clerk: Breakfast is served from [time] to [time] in the restaurant on the ground floor.•Guest: Are there any fitness facilities in the hotel?•Front Desk Clerk: Yes, we have a fitness center on the second floor. It is open from [time] to [time].2.3 确认退房时间（Confirming the Check-Out Time）•Guest: What time is the check-out?•Front Desk Clerk: The check-out time is at [time] tomorrow. If you need a late check-out, please let us know in advance.3. 服务请求（Service Requests）3.1 请求叫醒服务（Requesting Wake-up Call）•Guest: Can I request a wake-up call for [time] tomorrow morning?•Front Desk Clerk: Certainly, sir/madam. We will make sure to give you a wake-up call at [time].3.2 请求额外的毛巾和床上用品（Requesting Extra Towels and Bedding）•Guest: Could I have some extra towels and bedding, please?•Front Desk Clerk: Of course, sir/madam. We will have them delivered to your room shortly.3.3 请求清洁服务（Requesting Housekeeping Service）•Guest: Can I request housekeeping service for my room?•Front Desk Clerk: Certainly, sir/madam. Our housekeeping staff will be there shortly to clean your room.4. 结账（Check-out）4.1 结账（Settling the Bill）•Guest: I would like to check out and settle my bill.•Front Desk Clerk: Sure, sir/madam. Please let me check your room’s minibar and make any necessary additions to your bill.•Guest: Here is my credit card for payment.4.2 寄存行李（Luggage Storage）•Guest: I need to store my luggage for a few hours after check-out.•Front Desk Clerk: Not a problem, sir/madam. We have a luggage storage facility near the reception desk.4.3 感谢与告别（Expressing Gratitude and Goodbye）•Front Desk Clerk: Thank you for choosing our hotel. We hope you had a pleasant stay.•Guest: Thank you for the excellent service. I had a wonderful stay. Goodbye!以上是关于酒店常用英语口语的文档，希望对您有所帮助！。

酒店前台接待日常用语第一部分问候1.Weｌcoｍe to hａiyatt garden Ｈoｔel ．I’m **＊，what shoｕld I c ａll yoｕ, please？ﻫ欢迎光临海悦酒店。

我是***,请问我该怎么称呼你呢?２. Ｇooｄmorning/aｆｔernｏoｎ／evening, Ｓｉr／Madame。

What can Ｉdo fｏr yｏｕ?ﻫ先生／女士,你好!请问我能为您做点什么？3。

My namｅiｓ**＊，is thｅrｅanytｈing eｌse I can do fｏr yｏu，jus4.If you ｔlet me know.ﻫ我叫*＊＊，如果需要我为您做些什么，请告诉我。

ﻫhaｖe any ｐｒoblｅms，pleａse feel freｅtｏcｏｎｔact us 。

ﻫ如果你有任何需要，请随时联系我们。

Parｔ2 Helｐｉｎg to Ｃhｅｃk-iｎﻫ第二部分帮助入住1.Ｐlｅａse havｅａsｅat foｒａwｈile I’ll ｈeｌp yoｕwith the cｈec ｋ-in prｏcedure.ﻫ请在那边稍坐一会儿,我将会为您办理入住手续。

2。

Ｗouｌd ｙｏｕplｅase give me your passporｔand ｃreditｃard ?，I’ll rｅturn tｈeｍto you ｒighｔａwａy aftｅr tｈｅchｅck－in proｃedure。

ﻫ请把您的护照和信用卡交给我.办完入住手续后,我会马上归还给您。

3. Ｈoｗmaｎy nighｔs ｗiｌl ｙｏu sｔay thiｓtimｅ?这次入住您会住多少天?4。

Ｗhｉcｈroom would you ｌike, smｏkｉｎg room or ｎon—smｏkｉnｇroom?您是要吸烟房间还是不吸烟房间?5. Eｘcuse mｅ, Ｓir/Madame.How wｏｕｌｄyｏu like to pａy theｄeposit,toｇetheｒor sepａratelｙ？ﻫ先生/女士，不好意思，打搅一下。

酒店接待客户英语对话作为一名酒店接待员，与客户进行英语对话是我们日常工作中非常重要的一部分。

在这篇文章中，我将为您展示一段典型的酒店接待客户的英语对话，并介绍一些常用的表达和用语。

在下面的对话中，接待员为客户提供了以下服务：确认预订、办理入住手续、提供房间信息、解答客户问题。

接待员：Good evening! Welcome to our hotel. How may I assist you today?客户：Good evening! I have a reservation under the name of John Smith.接待员：Thank you, Mr. Smith. Let me check your reservation. Yes, I see your booking here for a deluxe double room for three nights. Is that correct?客户：Yes, that's correct.接待员：Fantastic! May I have your ID card or passport and a credit card for the check-in process, please?客户：Certainly, here you go.接待员：Thank you. Just a moment, please. I'll handle the check-in for you. While I process your information, would you like me to show you some information about the hotel facilities?客户：Yes, that would be great. I'm interested in the gym and the restaurant.接待员：We have a state-of-the-art gym on the third floor, open from 6 am to 10 pm. It's free for hotel guests. Our restaurant, located on the first floor, serves both local and international cuisine. Breakfast is available from 7 am to 10 am, and lunch and dinner are served from 12 pm to 10 pm.客户：Sounds wonderful. Is there any specific dress code for the restaurant?接待员：There is no specific dress code, but smart casual attire is recommended. We want our guests to feel comfortable and relaxed.客户：Great, thank you for the information. Can I also get some recommendations for local attractions or places to visit?接待员：Certainly! We have brochures and maps available at the front desk with information on popular attractions in the area. Some notable places include the nearby botanical gardens, the famous city museum, and the beautiful beach promenade. Is there anything else I can assist you with?客户：No, that's all for now. Thank you for your help.接待员：You're welcome, Mr. Smith. Enjoy your stay with us. If you have any further questions or need assistance during your stay, please don't hesitate to ask. Have a great evening!以上是一段典型的酒店接待客户的英语对话。

酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。