智慧树-知到《职场英语》全章节测试题答案

智慧树《职场英语》第一章测试1、单选题：What is the meaning of “human resource“？选项：A:劳动资源B:人类资源C:人力资源D:人口资源正确答案: （C）2、单选题：Which of the following options is not essential on a resume?选项：A:DisadvantageB:SkillsC:Contact informationD:Work experience正确答案: （A）3、单选题：Which of the following phrases can be better explained ” Submit”? 选项：A:Hand overB:Decide intoC:Go throughD:Look for正确答案:（A）4、多选题：Why are resumes so important?选项：A:Resumes are commercials.B:Your resume is your personal AD.C:A resume can get an employer interested in a job.D:A resume is a tool to win an interview.正确答案:（A.;D） .5、多选题：Where does wang pei have part-time job experience in his resum选项：A:Once taught in wuchang primary school.B:Once taught in wuhan educational background in hubei provinceC:He used to teach at wuchang university.D:He once taught in wuhan city vocational college.正确答案: （A、B）6、多选题：What computer skills can we learn from wang jun’s resume?选项：A:only powerpoint.B:Windows and msofficeC:prowerpoint and the internetD:Windows,MSoffice and excel答案: （C、D）7、判断题：Mike Liu Is a candidate for marketing specialist选项：A:错B:对正确答案: （B）8、判断题：You need to end your interview by saying thank you选项：A:错B:对正确答案: （B）9、判断题：Li Ming works as a marketing specialist in a market选项：A:对B:错正确答案: （A）10、判断题：You don’t need to know anything about the company before the interview 选项：A:对B:错正确答案: （B）第二章单元测试1、单选题：What information do you don’t need to know about the company before the interview? 选项：A:company ‘s historyB:training programsC:company prior to your interviewD:Employee benifits正确答案: （A）2、单选题：What does Jack want to do after graduation?选项：A:TeacherB:PoliceC:SalesmanD:Engineer正确答案: （C）3、单选题：How long does Jack have work experience?选项：A:Three monthsB:One monthC:Two monthsD:Four months正确答案: （C）4、单选题：Which company will Jack go to apply for the job?选项：A:AlibabaB:Baidu CompanyC:DQ CompanyD:ABCImport and export corporation正确答案: （D）5、单选题：Which of the following options is not a way to find a job on the internet?选项：A:BrowserB:key wordsC:search engineD:career sites正确答案: （A）6、单选题：Which of the following phrases has a similar meaning to ” Submit”? 选项：A:Hand overB:Decide toC:Go throughD:Look for正确答案: （A）7、多选题：What is wrong with writing a resume?选项：A:Feel free to fill in your contact information.B:List your salary requirements.C:Make sure your resume has a professional presentation.D:Read the job description and the job advertisement carefully.正确答案: （A、B）8、多选题：What do resume employers focus on?选项：A:Can the employer contact the applicant?B:Know all personal information about the applicant.C:Applicant’s degree.D:Want to know what the applicant has to offer?正确答案: （A、C、D）9、多选题：What interests does xu zhiqiang have from his resume?选项：A:Photography and football.B:Football and swimming.C:Playing tennis, bowling and swimming.D:Photography, stamp exhibits正确答案: （C、D）10、多选题：What is a resume?选项：A:Name and telephone number of the individual.B:A brief introduction to your educational background. C:An introduction to personal living habits.D:Introduction of work experience and ability.正确答案: （B、D）第三章单元测试1、单选题：May I introduce ___________ to you?选项：A:youB:TheyC:myselfD:I正确答案: （C）2、单选题：What do you do ?选项：A:I am a managerB:I’m doing homeworkC:I did nothingD:I’d like to go正确答案: （A）3、单选题：“It’s company’s treat” means_______选项：A:这公司待遇差B:它是公司的对待C:这就是公司的待遇D:公司请客正确答案: （D）4、单选题：Finance department is responsible for______选项：A:making the productB:payments, bills and expensesC:selling the product/serviceD:hiring new staffs正确答案: （B）5、单选题：”Three engineers in A&D didn’t get their wages on time”. Which department should take the responsibility?选项：A:Customer ServiceB:IT (Information Technology)C:FinanceD:Human Resources正确答案: （D）6、单选题：What does Entrepreneurial?Structure mean in Chinese?选项：A:矩阵式结构B:创业型结构C:部门制结构D:职能制结构正确答案: （B）7、单选题：Which department is responsible for taking care of customer needs?选项：A:MarketingB:Administrative DepartmentC:Customer ServiceD:Sales正确答案: （C）8、单选题：What is the relationship between the Chief Executive Officer and the Board of Directors ?选项：A:They give orders to each other.B:They belong to different companiesC:They work closely with each otherD:The Chief Executive officer gives orders to the Board of Directors.正确答案: （C）9、单选题：“The marketing department looks after market research, product creation and advertising campaigns.” The Chinese meaning of this sentence is_________选项：A:市场部看顾市场调查、产品创新以及打广告战等活动B:市场部寻找市场调研、产品创造以及广告战役C:市场部主管市场调研、产品创新及广告活动D:市场部照料市场研究、产品创新以及打广告战争正确答案: （C）10、单选题：If you want to leave a good impression on your colleagues in company, which of the following actions is suitable?选项：A:Take too long for lunch.B:Be the first one to leaveC:Pay attention to introductionsD:Make personal phone calls during work正确答案: （C）第四章单元测试1、判断题：A successful reception starts well if you can make conversation smoothly with visitors.选项：A:错B:对正确答案: （B）2、单选题：Which of the following is not the key element of a message选项：A:name of the callerB:timeC:telephone numberD:place of your writing正确答案: （D）3、判断题：As a receptionist,looking afrer visitors in your company is part of your job. 选项：A:对B:错正确答案: （A）4、单选题：Which of the following is not the mian steps of receiving visitors at airport? 选项：A:making a schedule for the visitorB:gettinging to the airport on timeC:writing a welcome cardD:reserving a hotel for the visitors正确答案: （C）5、判断题：offer to take a message when the caller is not available.选项：A:对B:错正确答案: （A）6、判断题：You can introduce the city to the visitor when first meeting visitor.选项：A:对B:错正确答案: （A）7、判断题：Keep the conversation short and to the point when making a phone call.选项：A:对B:错正确答案: （A）8、判断题：While taking message, we should write down all details.选项：A:错B:对正确答案: （A）9、判断题：If you are to receive a visitor at the airport , you shold read his schedul beforehand 选项：A:对B:错正确答案: （A）10、单选题：If you are working the reception desk, how to ask the name of the visitor?选项：A:What is you name ?B:Can I have your name,please?C:Your name is ?D:Is your name XXX?正确答案: （B）第五章单元测试1、判断题：Jane Bake wants to book 2 double rooms for 3nights.选项：A:错B:对正确答案: （B）2、判断题：Jane Bake wants to make a reservation a suite for three nights in the hotel. 选项：A:错B:对正确答案: （A）3、判断题：John Smith’s number is .选项：A:对B:错正确答案: （A）4、单选题：How many nights is the man staying in the hotel?How many rooms has he booked? 选项：A:Three rooms for two nightsB:Four rooms for three nightsC:Three rooms for four nightsD:Two rooms for three nights正确答案: （D）5、单选题：How much does Jane Bake pay for three nights?选项：A:864B:648C:576D:288正确答案: （A）6、单选题：What time does Mr.Jackson ask the waiter to wake him up? 选项：A:Six noon todayB:Six o’clock tomorrow morningC:Six o’clock this eveningD:six o’clock tomorrow afternoon正确答案: （D）7、单选题：How is Mr.Gray going to go to shanghai?选项：A:By trainB:By subwayC:By planeD:By car正确答案: （C）8、单选题：How many nights does Betty Clinton want to reserve?选项：A:Four nightsB:one nightC:Three nightsD:Two nights正确答案: （A）9、多选题：What needs to be packed for business trip?选项：A:Address booksB:Name cardsC:Business documentsD:Laptop正确答案: （A、B、C、D）10、多选题：What will people have to do when they travel by air?选项：A:Watch an in-fight movieB:Check in at the hotelC:Buy a ticketD:Go through security正确答案: （A、B、C、D）第六章单元测试1、判断题：An invitation letter is a kind of social letter,it is divided into formal invitation and informal invitation.选项：A:对B:错正确答案: （A）2、单选题：What attitude should we keep when we invite customers?选项：A:Self-centeredB:PoliteC:CasualD:Cold正确答案: （B）3、判断题：The premise of finding a target client customer is that the the customer is interested in the company.选项：A:对B:错正确答案: （A）4、单选题：Which of the following dining phrases does not fit the context ?选项：A:Please look at the menu firstB:I hope we can meet again.C:You go ahead.D:Thank for your kind invitation.正确答案: （C）5、多选题：What kind of environment should l choose to eat with my clients?选项：A:Peaceful environment.B:BeargardenC:A place that makes you feel good.D:The place that customers don’t like.正确答案: （A、C）6、判断题：If you want to invite a client for dinner,you should first underatand the customer’s taste ,taste and dinner habits.选项：A:对B:错正确答案: （A）7、多选题：Which of the following expressions is correct when a customer comes to the company? 选项：A:Welcome to our company.B:If the boss is not available,politely make an appointment for anither time. C:I ‘ll contant our boss,please wait a moment.D:I ‘ll show you to the reception room first.正确答案: （A、B、C、D）8、判断题：If two people don’t want to pay the bill together mean “Let’s take AA system”选项：A:错B:对正确答案: （B）9、判断题：When receiving customers at the airport ,if the customer has airsickness or other physics discomfort should be timely .选项：A:错B:对正确答案: （B）10、判断题：Always adhere to the concept of customer first.选项：A:错B:对正确答案: （B）第七章单元测试1、单选题：I’d like to show you an ad that really _______________me.选项：A:impressB:impressedC:impressingD:to impress正确答案: （B）2、判断题：I am interested in your latest products.选项：A:错B:对正确答案: （B）3、判断题：This one we produced is characterized by its high quality, compact-sized, energy-saving and it’s also easy-to-operate.选项：A:对B:错正确答案: （A）4、判断题：It looks very nice.Well,can you tell me about this model?选项：A:对B:错正确答案: （A）5、单选题：The phone will be available in ______ of European and Asian countries for a price of 449euros.选项：A:a dozenB:dozenC:aD:dozens正确答案: （D）6、判断题：As our products have all the features you need and are 20% cheap than those madein Japan, I strongly recommend it to you.选项：A:对B:错正确答案: （B）7、单选题：Finally I should outline our recomendations as to how you can make this product a _________ in your territory.选项：A:successingB:successfulC:successD:succeed正确答案: （C）8、单选题：It was ____________ this winter.选项：A:launchedB:launchsC:launchD:launching正确答案: （A）9、判断题：To sum up, everything indicated that the market was ready for a high-tech product. 选项：A:对B:错正确答案: （A）10、判断题：Compared with our other products, it is small in size are lighter in weight.选项：A:对B:错正确答案: （B）第八章单元测试1、单选题：The basic steps to make an effective presentation选项：A:Prepare,Speech, organization, delivery, end, exchange, conclusion and summaryB:Prepare, introduce, organization, delivery, end, exchange, conclusion and summary 正确答案: （B）2、单选题：What’d the main reason for the decline in sales last quarter ?选项：A:World financial crisis and no plans have been made to increase domestic sales B:World financial crisis正确答案: （A）3、判断题：Traditional negotiation is easier to negotiate successfully.选项：A:错B:对正确答案: （A）4、多选题：What are the two basic motivation of learning ?选项：A:study attitudeB:study interestC:study needD:study belt正确答案: （C、D）5、多选题：In teaching ,we can use from to show our understanding of material?选项：A:AnalysisB:TransformationC:MemoryD:Interpretation正确答案: （A、B、D）6、多选题：The interaction between learning and teaching is a systematic process, which contains elements ?选项：A:TeachersB:Teaching contentC:StudentsD:Teaching media正确答案: （A、B、C、D）7、多选题：The concept of anxiety symptoms in middle school are?选项：A:AppreciationB:SelectionC:RecognitionD:Get some action正确答案: （A、C、D）8、判断题：Sales is risky，so i must not do it选项：A:错B:对正确答案: （A）9、判断题：As a Sales representative ，you must first konw the eight steps of makeing a gift 选项：A:错B:对正确答案: （B）10、判断题：The most important of the eight steps is that they require verylittle skill选项：A:错B:对正确答案: （A）第九章单元测试1、判断题：A successful meeting starts well before everyone is gathered in a conference room. 选项：A:错B:对正确答案: （B）2、单选题：Which of the following is not the purpose of a meeting选项：A:BargainingB:Sharing informationC:Decision makingD:Problem solving正确答案: （A）3、判断题：Agenda is a list of the subjects to be dealt with or talked about at a meeting. 选项：A:错B:对正确答案: （B）4、单选题：Which of the following is not the mian steps of chairing a meeting?选项：A:During the meetingB:Opening the meetingC:Drafting agendaD:Summarizing and closing a meeting正确答案: （C）5、判断题：Minutes refers to the written record of what took place or was discussed during a meeting.选项：A:错B:对正确答案: （B）6、多选题：What are the Meeting Minutes used for?选项：A:Provide a transparent decision-making processB:Prepare an outlineC:Convert meetings into action plansD:inform people who were not at the meeting.正确答案: （A、C、D）7、判断题：Keep the minutes short and to the point.选项：A:对B:错正确答案: （A）8、判断题：While taking minutes, we should write down all details.选项：A:错B:对正确答案: （A）9、判断题：If you are to take minute for a meeting, you shold read the agenda prepared beforehand 选项：A:错B:对正确答案: （B）10、判断题：If you are the chairperson of the meeting, how should you ask suggestions for the issue discussed?“I’d like to get some ideas from you all.”选项：A:对B:错正确答案: （A）第十章单元测试1、单选题：Why did Machael refuse Johnson to attend the negotiation?选项：A:Because of his girlfriend’s birthdayB:because of his mother’s birthday正确答案: （A）2、多选题：How to develop interpersonal relationship?选项：A:not complainB:Making ApologyC:Communicating effectivelyD:Giving Praise正确答案: （B、C、D）3、判断题：There are only four interpersonal skills.选项：A:对B:错正确答案: （B）4、判断题：“You never know what you can do till you try!”it means ” Don’t Complain.”选项：A:对B:错答案: （A）5、判断题：Michael’s idea of the status of family and work is family coms first and job second. 选项：A:错B:对正确答案: （B）6、多选题：How to develop interpersonal skills?选项：A:offering and asking for helpB:Don’t complainC:communicate dearlyD:pay attention to others正确答案: （B、C、D）7、判断题：The economy is getting better ,but good jobs still aren’t exactly growing on trees 选项：A:错B:对正确答案: （B）8、多选题：What’s your carre problem?选项：A:low payB:tight scheduleC:keep your nose to the grindstoneD:working overtime正确答案: （B、C、D）9、单选题：Why does women feel tired of her job?选项：A:because she wants to go back to school to studyB:because her boss asks her to do more than she can正确答案: （B）10、判断题：you can quit at the walls when you are not satisfied with your work 选项：A:错B:对正确答案: （A）。

商务英语知到章节测试答案智慧树2023年最新西安财经大学行知学院第一章测试1.合伙企业最多不超过（）合伙人。

参考答案:302.有限责任公司的成员称作：（）。

参考答案:members3.特许经营中的两方为：( )。

参考答案:Franchisee;Franchiser4.The easiest way to become your own boss is to set up （）参考答案:a corporation5. A sole proprietor is not personally liable for the obligations of his/herbusiness. （）参考答案:错第二章测试1.When coming up with business ideas for a new product or service, the key is( )参考答案:to identify a market need that is not being met.2.If the start-up costs are more than you have on hand, and more than you willbe able to earn right out of the gate, what you should to do next is ( )参考答案:to find money to raise the differences.3.Of course, there are plenty of success stories in business, and many peoplewill tell you the truth: Business can’t fail. （）参考答案:错4.Every small business owner should prepare one, though in reality many don’t.（）参考答案:对5.Generally speaking, most of the mail you receive is routine, and an ordinaryemployee can do it well. So you needn’t deal with these mails in person. （）参考答案:错第三章测试1.What are the major factors contributing to the emergence of corporateculture? ( )参考答案:All options are correct2.In corporate ethics, which one in business is an important ethical concern? ( )参考答案:Fairness and Honesty3.Corporate ethics are the evaluation of corporate activities and behavior asright or wrong. （）参考答案:对4.Corporate culture is a broad term used to define the unique personality orcharacter of a particular company or organization, and includes suchelements as core values and beliefs, corporate ethics, and rules of behavior.（）参考答案:对5.Ethics are principles of behavior that distinguish between right and wrong.（）参考答案:对第四章测试1.Planning is a dynamic decision-making function that focuses on .（）参考答案:future performance2.At all levels of management, the greatest amount of time is spent on .（）参考答案:directing.3.The functions of managers identified by management theorists include .（）参考答案:planning;directing;organizing;Controlling4.The supervisor is located at the top of the managerial hierarchy.（）参考答案:错5.The president or CEO is the top management.（）参考答案:对第五章测试1.If the introduction of a new product will reduce sales of an existing productsold by a company, the new product should not be introduced.（）参考答案:错2.Marketing managers are concerned with product promotion, but they leavethe actual design of the product to production managers.（）参考答案:对3.The new product that your start-up company has developed appears to havesignificant market label potential in 30 countries around the world. Youshould introduce it in all 30 countries as soon as possible in order toestablish a foothold in the marketplace before the compensation can getestablished.（）参考答案:错4. A company does not always price its products or services to cover total costsplus a reasonable profit margin.（）参考答案:对5.It is not possible to "differentiate" products that are considered "commodity"items.（）参考答案:错第六章测试1.The model for evaluating human resources include( ).参考答案:cost effectiveness;commitment;competence;congruence2.What are the procedures to determine the training needs of individuals intheir organization?( )参考答案:employee survey;organizational analysis;performance appraisal;analysis of job requirements3.What are the methods of training and developing?( )参考答案:management development programs;on the job mathod;off the job method4.We can hire people from( ) .参考答案:inside organization;business rivals;employment agencies;job advertisements5.What are the two factors for human resource planning?( )参考答案:null第七章测试1.Which is one of the benefits of E-governance EXCEPT（）。

职通大学英语知到章节测试答案智慧树2023年最新山东工业职业学院第一章测试1.The sea level will rise as well. “rise” 为（）。

参考答案:不及物动词2.The writer and teacher（） going to give a lecture tomorrow.参考答案:is3.Please accept our warmest congratulations. （）参考答案:请接受我最真心地祝贺4.（） a wonderful training!参考答案:What is5.This is my （） .参考答案:mother-in-law6.以下音标中不属于元音的是（）。

参考答案:[s]7.This will get rid （） the fears about you being shy and unsociable.参考答案:of8. A loose handshake signifies confidence. （）参考答案:错9.改革开放以来，我们总结历史经验，不断艰辛探索，终于找到了实现中华民族伟大复兴的正确道路，取得了举世瞩目的成果。

这条道路就是中国特色社会主义。

翻译为Having reviewed our historical experience and madepainstaking efforts to probe our way forward in the past 30 years and more since the reform and opening-up process was started, we have finallyembarked on the right path to achieve the rejuvenation of the Chinese nation and made impressive achievements in this pursuit. （）参考答案:对10.Which of the following is wrong when answering“What a wonderful dressyou’re wearing!”? ( )参考答案:I don’t think its color suits me.第二章测试1.Amy: What are you doing now?Alex: ( )参考答案:I am learning the course.2.语态，描述句子中动词和主语之间的关系。

职场交际英语知到章节测试答案智慧树2023年最新海南职业技术学院第一章测试1.What is the most common way for job seeking?参考答案:Reading the job ads2.We can see "Main duties" in McDonald’s job ad, which means ( ).参考答案:requirements3.What is the first part of a resume?参考答案:personal information4.What is the Chinese translation of “references”?参考答案:证明人5.“Courteous ” means ( ).参考答案:polite6.Being ( ), professional, and polite is the best way to make the rightimpression.参考答案:prepared7.When it comes t o " Tell me about yourself.“，the applicant should give a ( )answer to this question .参考答案:brief8.When answering the question " Why should we hire you?", you should focuson your ( ) that apply to the job.参考答案:strength9.Job interview ( ) is a set of rules one should accept and follow in everysingle job interview.参考答案:etiquette10.Applicant should dress ( ) during a job interview.参考答案:neatly第二章测试1.When you meet your colleagues for the first time, how do you greet them?参考答案:How do you do?2.I am James Smith. I’ve just（）as the payroll clerk in the MarketingDepartment.参考答案:joined3.Let's go to the HR Department （）a look.参考答案:to have4.Let me （） you around the company.参考答案:show5.My name is Peter Smith. I am in charge （） the HR Department.参考答案:of6.Let's start （） the first part.参考答案:with7.Our company（） in Hangzhou.参考答案:is located8.A: What are you in charge of in the company?B: I' m in charge of （） employees.参考答案:training9.For a man , a well-tailored suit, polished shoes and a tie will help you presentprofessionally and（）.参考答案:confidently10.Too much perfume and jewelry, overdoing of makeup and bright colorsuit should （） in the office .参考答案:be avoided第三章测试1.A: Who is speaking, please?B: （）参考答案:This is Mary speaking2.You'd better take notes when you are making a call.参考答案:对3.If the person you want is not in ,we often use （） to show politeness.参考答案:I’m afraid that...;I’m sorry4.You can't be seen on the phone, so you needn't smile.参考答案:错5.If you need to know your schedule, you could say （）.参考答案:Would you please send my schedule to my mailbox?;Let me check my schedule.;What’s my schedule for today?;What’s my schedule like?6.Making schedule is very important,you can do it whenever you want.参考答案:错7.What's the English translation of “笔记本电脑” ?参考答案:laptop8.Please do not send the pictures （） attachment.参考答案:by9.If we need a colleague to send us a fax, be sure to sweeten your mouth.参考答案:对10.A:What's your fax number, please?B:（）.参考答案:The same with the telephone number.第四章测试1.How many components are there in an invitation card?参考答案:Five2."Request the pleasure / honor of the presence of " means （）.参考答案:would like to invite3.Confirming the flight information, you should know your client's （）.参考答案:flight number, arrival gate and arrival time4.When asking about the trip, we may say: " （）? "参考答案:Did you have a good trip?5.Before touring the workplace, what should we do first?参考答案:We should make a perfect plan first.6.Most of our products start here and this is our （）（最新产品）. Wethink it will be very successful.参考答案:latest product7.If you want to make an invitation with guests, you can say （）.参考答案:How would you like to come to our dinner party with me?8.I’ll （） you up from the hotel lobby at six tomorrow evening, is that ok?参考答案:pick9.The writing of a farewell speech need to follow the 5S principle, theyare （）.参考答案:address;thanks;memories;suggestions and wishes10.The speaker should maintain eye contact with the audience during thefarewell speech.参考答案:对第五章测试1.Generally speaking , there are two types of business meetings. One is formaland the other is informal.参考答案:对2.Formal meetings may happen anytime anywhere without full preparation.参考答案:错3.A: Does everyone agree with our plan?B: （）参考答案:Great then, let’s get started.4.The head of an agenda includes（）.参考答案:title of the meeting;place of the meeting;time of themeeting;participants5.In business meetings,try to focus and share or exchange your views orinformation when it's your turn.参考答案:对6.To give apologies for someone who is absent,you might say:"（）."参考答案:I am afraid Jenny can't be with us today because she is ill.7.When closing a meeting, you may say （）.参考答案:I declare the meeting closed.8.“会议纪要”的英文是（）参考答案:Meeting Agenda9.Agendas are usually circulated to meeting participants （） a meeting.参考答案:before10.Minutes are an official （）of the proceedings of a formal meeting.参考答案:record第六章测试1.To advertise products effectively, one should consider the product's （）.参考答案:easier and memorable name;creative side;impressive logo;good image 2.We can find advertisements from different channels, like TV, newspaper,magazine, interne, and billboard.参考答案:对3. A produdct's selling points generally include its （）.参考答案:materials;other information;quality and performance4.The sentence "Always be closing" means （）.参考答案:成交ually a negotiation includes four stages. They are（）.参考答案:small talk;bargaining;preparation;making an agreement6.Negotiation is a dialogue among nations, companies, non-profit organizationsor individuals.参考答案:对7.What does the Chinese meaning of "Shipping Mark" ?参考答案:运输标记8.The 4Ps marketing theory was proposed by （）.参考答案:Jerome McCarthy9.The contract prepared by the buyer is the purchase contract.参考答案:对10.The 4Cs marketing theory was raised by（）.参考答案:Robert Lauter第七章测试1.What is the English Translations of “出价人，投标人” ?参考答案:bidder2.The Chinese meaning of "Are you available today?" is “你今天有空吗？”参考答案:对3.What are the right closings often used in a thank-you letter to a customer?参考答案:Take care;Sincerely4.It is necessary to identify the reason why you write the thank-you letter to acustomer.参考答案:对5.To deal with customer complaint, one should （）.参考答案:fix;acknowledge;apologize;listen carefully6.Customer service is a difficult job.参考答案:对7.The "three guarantees" in after-sales service refers to （）.参考答案:replacement;return;repair8.According to the lesson, when you are going to a nswer the customers’questions about after-sales service, pay attention to the following except（）.参考答案:Speak quietly.9.In customer service, expanding business means looking for new business,recommending new products, including new customers and newopportunities.参考答案:对10.We can take the following activities for sales promotion except （）.参考答案:playing games第八章测试1.What is the Chinese translation of “ destination”？参考答案:目的地2." Itinerary" means （）.参考答案:plan of travel3."king-size bed room" means （） in Chinese.参考答案:大床房4.If a guest asks about the room rate, what would he say?参考答案:What’s the room rate per night?5.After taking off the plane, you will go through（）first to have yourdocument checked.参考答案:the Immigration Counter6.On the boarding pass, you can see some information except （）.参考答案:price7.More than $10.000 of cash at the immigration counter must（） , or it willbe confiscated .参考答案:be declared8.Do you want to pay （）cash or （） credit card.参考答案:in,by9.I'm afraid we are fully booked （） the 5th.参考答案:by10.The hotel is full and there is someone （）your room.参考答案:taking第九章测试1.When choosing a booth, an exhibitor will consider the booth type, size,location, price,etc.参考答案:对2.If an exhibitor wants to apply for a booth, he/she should（）.参考答案:fill in the booth application form;arrange the payment and receive exhibitor manual;confirm booth allocation;fax the copy or mail the original application form to the organizer;sign the agreement3.Public trade fairs are open to （）.参考答案:the general public4.Many trade fairs are booked quite quickly. An early （） is thereforeadvisable.参考答案:registration5.Which of the following is NOT a booth service?参考答案:Have a small talk with friends.6.What is the Chinese meaning of "Budget Planning"?参考答案:预算规划7.“In business, you don't get what you deserve, you get what you negotiate.”This sentence tells us the importance of communication in businessnegotiation.参考答案:对8.If the offer is unacceptable, you could say （）参考答案:I’m afraid we can’t agree to the price.;The price is too high.;The price is far beyond our budget.;The price is unacceptable.9.What is the English translation of “成本价”?参考答案:cost price10.Canadians are very aggressive in business negotiations.参考答案:错第十章测试1.If you get lost in the rainforest, you can use a compass to find the direction.参考答案:对2.What is the English translation of “旅行社”?参考答案:travel agency3.Which of the following belong to western parties?参考答案:Barbecue party;Picnic party;House-warming party;Cocktail party4.Chinese and western party cultures are different in many ways. We shouldrespect each other's culture.参考答案:对5.Where can we go shopping according to the lesson?参考答案:supermarket;shopping plaza;shopping mall;green grocery6.A: What can I do for you?B: （）.参考答案:I’d like to see some towels. show exists everywhere in our daily life.参考答案:对8.A: When do you usually watch news shows?B: （）.参考答案:I usually watch them at 6:00pm.9.Doing sports is good for health.参考答案:对10.The followings are the popular sports in our daily life except （）.参考答案:sport shows。

解忧书店 JieYouBookshop第一章单元测试1【单选题】(10分)Which of the following factors is not the necessary factor in a resume? ( )A.personal informationB.family backgroundC.skills and qualificationscation2【单选题】(10分)Which of the following behaviors is proper? ( )A.not sitting down unless being invitedB.doing whatever you want.C.keeping silent if the employer is having a phone call.D.making eye contact with the employee3【单选题】(10分)Which one is not true when answering questions during an interview?( )A.keeping your answers shortB.being polite and friendlyC.not asking the employers any questionsD.feeling free to turn the questions to the employer4【多选题】(10分)When we have an interview , we could greet the interviewer .( )A.saying nothingB.saying whatever we want.C.with a small talkD.with a firm handshake5【多选题】(10分)When having an interview, which of the following behavior are proper? ( )A.dressing miniskirtsB.arriving a little bit early or at least on timeC.avoiding eye contactD.smiling and being polite6【判断题】(10分)When having an interview, we need to arrive on time, look professional and dress properly. ( )A.错B.对7【判断题】(10分)We do not need to make eye contact with the employer when answering their questions.( )A.错B.对8【判断题】(10分)Leaving a good first impression to the employer is very important during the job interview.( )A.错B.对After the interview, it is not necessary to send a thank-you-note. ( )A.对B.错10【判断题】(10分)If you need to take a moment to think about the questions, remember to avoid the pet phrases. ( )A.错B.对第二章单元测试1【多选题】(1分)Which of following topics you can discuss in small talk ? ( )A.IllnessB.Food and drinksC.HolidaysD.Transport2【多选题】(1分)Accounting department is responsible for ( )A.Planning financesB.Accounting financesC.Auditing financesD.Reviewing financesHuman resources department is responsible for recruiting the right people with the required skills, qualifications and experience. ( )A.对B.错4【判断题】(1分)Marketing is concerned with fulfilling customers’ needs at the right price. ( )A.对B.错5【判断题】(1分)Human resources department is responsible for interacting with customers regarding inquires, complains and orders. ( )A.错B.对6【判断题】(1分)Human resources department is responsible for determining the salary and wages of different positions in the company. ( )A.错B.对7【判断题】(1分)The officers’ meeting is the authority of the company.( )A.错B.对8【判断题】(1分)Small talk is light , formal conversation.( )A.错B.对9【判断题】(1分)Small talk is vital for a situation where silence would be awkward and uncomfortable, but where in-depth and personal conversations would be inappropriate.( )A.对B.错10【判断题】(1分)You can ask a close-ended question in small talk ( )A.错B.对11【单选题】(1分)In telephone communication, information is delivered by ( ). A.body languageB.verbal informationC.facial expressionsD.all of the above12【单选题】(1分)。

第一章测试1.In the summer of 1996 and1997, Merry worked as a salesgirl forthis company in Guangzhou.A:对B:错答案:B2.Merry passed TEM 8 at college, and she is good at oral EnglishA:对B:错答案:A3.Merry has worked for United Butter for two years since she graduated fromcollege.A:错B:对答案:A4. A job interview include________.A: closingB:general questionsC:position-related questionsD:beginning答案:ABCD5.When talking about weakness, you can point out “comparatively” weakerthan others.A:对B:错答案:A第二章测试1.Air hostess and bartender are the positions for services.A:错B:对答案:B2.Receptionist and typist are the positions for services.A:错B:对答案:A3.Electrician and architect are the positions for professional.A:对B:错答案:A4.CEO and COO are the positions for administrative.A:错B:对答案:B5.In the video, Frank likes changing jobs.A:对B:错答案:A第三章测试1.In the video, Mr. Schulz is calling from International Sales, England.A:错B:对答案:A2.Mr. Matthews has gone to Singapore on business for a few days.A:对B:错答案:B3.Mr. Matthews won’t be back until Friday afternoonA:对B:错答案:A4.Mr. Schulz thinks the price of the assembly coffee table is too highA:错B:对答案:B5.The message isn’t urgent Mr. Schulz will phone againA:对B:错答案:B第四章测试rry called the meeting to decide what action to take about a small decreasein sales.A:对B:错答案:B2.The attendees have got an agenda before the meeting.A:对B:错答案:B3.Sales in July dropped by 21%.A:对B:错答案:B4.Amy claimed that the sales team should not be responsible for the sales drop.A:对B:错答案:A5.Richard was asked to give an analysis of the poor sales performance.A:错B:对答案:A第五章测试1.Miss Wang brings some flowers for Ms. Jones as a present, and Ms. Jonesgives something in return.A:对B:错答案:B2.Ms Jones didn’t sleep during the flight but she still feels fineA:对B:错答案:B3.Ms Jones room is on the 6th floor with a balcony overlooking a beautiful lake.A:对B:错答案:B4.Ms. Jones thinks that her room is cozy and well-decorated.A:对B:错答案:A5.Mr. Lin will contact Ms. Jones the next afternoon.A:对B:错答案:B第六章测试1.The presenter should maintain eye contact with the audience.A:错B:对答案:B2.The visual aids are not clear and helpful in doing presentation.A:错B:对答案:A3. A clear structure of a presentation should include beginning, body and end.A:对B:错答案:A4.The presenter should consider the audience.A:对B:错答案:A5.The presenter should have a clear goal.A:错B:对答案:B第七章测试1.What is not being introduced in the presentation in the video?A:Warranty.B:Specifications.C:Price.答案:A2.How does the For a 1300 compare to the SAMSUNG i700 in the video?A: It’s lighterB:It’s cheaperC:It’s smaller答案:C3.Which of the following statements is not true the For a 1300 in the video?A:It will be launched on January 15th next year.B:It can be used to browse the Internet.C:It’s a type of PDA.答案:A4.The appearance of the ViaTV Desktop Videophone is small and elegant.A:错B:对答案:B5.The methods of the promotion is on a special offer.A:错B:对答案:B第八章测试1. A balance sheet helps any interested person quickly get a handle on thefinancial strength and capabilities of the business.A:错B:对答案:B2.The chairman’s statement is made by the chairman of a company at annualgeneral meeting and is often included in the annual report.A:对B:错答案:A3.In order to survive, an airline company may share the pain with suppliersand reducing overheads.A:对B:错答案:A4.Annual turnover and market share are mentioned in the video.A:对B:错答案:A5.What is the translation of balance sheet?A:预测表B:财务状况表C:财务摘要D:损益表答案:B第九章测试1.Marketing involves making a communication about a product or service toencourage recipients of the communication to purchase or use the product or service.A:错B:对答案:B2.The objective of promoting a product is to move the target market throughthe following phases: unawareness—awareness—understanding—attitude—purchase intention—purchase. .A:对B:错答案:A3.Market research is to find out whether there is any demand for your product,and whether there is any competition.A:错B:对答案:B4.Market testing is to produce a small quantity of a product and offer samplesto selected customers to find out it they like it or not.A:对B:错答案:A5.Advertising is to consider your product, target customers and budget andchoose the right media.A:错B:对答案:B第十章测试1.What is the company going to promote?A:New products.B:Old stock.C:Both old and new products答案:C2.Who is the advertising campaign for the major new products aimed at?A:ChildrenB:BusinessmenC:Young people答案:C3.Besides a lack of visual effects, what is mentioned as another weakness ofradio ads?A:Radio ads are too expensiveB:The audience is limitedC:Radio advertising time is limited答案:C4.Which of the following methods will be used to promote the old product lines?A:PosterB:TV commercials.C:Discounts答案:C5.What is NOT mentioned as a promotional medium?A:RadioB:SponsorsC:FIyers答案:C第十一章测试1.What is Tom interested in purchasing?A:Some catalogsB:Some software items.C:Some hardware items答案:C2.What has Tom seen before his talk with Mr.Chen?A:Other suppliers’ productsB:The exhibits and catalogs of the companyC:The factory答案:B3.What does Tom ask Mr. Chen for?A:DiscountB:BonusC:Commission答案:C4.What is Mr. Chens attitude toward commission?A:It depends on the price of the goodsB:It depends on the size of the orderC:There will be no commission at all答案:B5.How much commission does Tom ask for?A:2%or3%.B:2%.C:1% or2%.答案:A。

绪论单元测试1.How may cases are there in this course?A:4B:6C:8答案:A2.How will you learn this course?A:watch online lecturesB:complete the tasksC:take the tests and the final examinationD:participate in the discussion on the course forum答案:ABCD3.When was the company GTV founded?A:2000B:1996C:2002答案:A4.What are the major activities of GTV?A:free television broadcastingB:program licensing and distributionC:program productionD:digital media business and publication答案:ABCD5.Who are the three main characters from GTV?A:John PetersB:Mary JonesC: Anne MeganD:Chen Ming答案:BCD案例一测试1.Choose the proper transitional word and complete the following sentencesabout Zhijin Finance and OutLook Group.答案:2.Read the following preparation meeting agenda created by Zhijin Finance forGTV’s field trip and match the following steps with their purposes forcreating the meeting agenda in the second table.答案:案例二测试1.Read the users’ feedback on GTRACING Gaming Chair and then complete theT-chart with the following words: price, quality, material, likes, anddislikes. Dylan: The chair is far higher quality than I could have imagined.The cloth material doesn’t feel cheap and all the metal pieces are solid. Thebase is very sturdy overall. I’m impressed. All the bol ts fit into place snugwith no issues. The backrest doesn’t wobble when I lean back. And the armsdon’t either, overall very solid construction. The cushion is about 3 inchesthick and is firm but I have a feeling once it’s broken in it will be perfect. Gene: All in all, I was skeptical about buying a gaming chair at this price point. They tend to get squeaky and start coming loose quite quickly, and being as heavyas I am (even heavier when I bought my previous chair), the cushion tends to wear quickly. Ma: It looks like the chair has metal base mixed with plasticparts which makes it sturdy and cheap at the same time. Metal seems to besolid and heavy. Plastic used with the chair is on a cheap side. Like the colorof the white accents is not as white and the black parts are not sturdy, so Iguess that what has contributed to relatively low market price. I would sayit’s smart savings. Upholstery of the fabric grey version seems to be as goodas my article couch, does not attract cat hair and seems to be holding nicelyso far (I had it 2-3 weeks now). Stitching it even, no loose threads or gaps inthe seams.Nima Razavi: AVOID I bought this chair around 6 months agothinking that I am investing in a good chair since I work from home likeeveryone else thes e days. At first it was all comfy and good but it’sthe memory foam of the seat is completely gone now, also you can see thatthe metal part is poking out of the back of the seat and it’s making weirdsquishy sounds all the time plus recently I have been experiencing a very bad backache that it’s caused by this crap. So I am just throwing it out. Completewaste of almost $200 on such a cheap product.AVOIDCategory(1) ? (2) ? (3) ? The chair is far higher qualitythan I could have imagined.All the bolts fit into place snug with noissues.Stitching it even, no loose threads or gaps in the seams. They tend toget squeaky and start coming loose quite quickly, and being as heavy as I am (even heavier when I bought my previous chair), the cushion tends to wear quickly. (4) ? The cloth material doesn’t feel cheap and all the metalpieces are solid.Metal seems to be solid and heavy.(5) ? All in all, I wasskeptical about buying a gaming chair at this price plete waste ofalmost $200 on such a cheap plete waste of almost $200 onsuch a cheap product.答案:案例三测试1.Choose the appropriate supporting details for the following statements.答案:2.The following are some techniques that can be used when you want topersuade people in communication. Match the techniques with theircorresponding functions.TechniquesFunctions1. Using colorful languagelike adjectivesA To include the person in the samegroup2. Using evidence like facts and figuresB To create a memorableimage and to catch interest3. Using inclusive language like “we”, “our” and“us”C To provide rational scientific proof as the basis for points ofview4. Using rhetorical questionsD To help lead people to a particularconclusion5. Using reasons and logicE To show the mood or feeling of the language6. Using different tonesF To link ideas and develop argumentssupporting points of view答案:案例四测试1.null答案:2.Read the following proposal acceptance email and label each part with itspurpose in the box.答案:。

绪论单元测试1.How many chapters are included in the course?A:16B:12C:18D:15答案:A2.This course aims to develop students’ proficiency in the use of Englishknowledge and skills in a wide range of business environments.A:错B:对答案:B3.This course is designated for undergraduate English majors.A:对B:错答案:B第一章测试1.What are the basic elements in a resume?A:one’s relevant skills and qualifications, relevant experiences, relevantachievements and rewards and so onB:one’s name, age, gende r, telephoneC:one’s personal information, educational background, job intention, relevant skills and qualifications, relevant experiences, achievements and rewardsand so onD:one’s personal information, educational background, relevant skills andqualifications答案:C2.Which of the following should NOT be highlighted in your self-introduction?A:your relevant experiencesB:your abilitiesC:your personal achievementsD:your hobbies答案:D3.In the mode of “STAR”, the letter”S” stands for __________.A:SituationB:StudyC:StandardD:Success答案:A4.When you are asked “why do you apply for this post?” in the job interview,the interviewer is actually asking about ___________.A:your team spiritB:your self-awarenessC: your anti-stress abilityD:your career planning答案:D5.Which of the following should you do in the job interview?A:We should wear heavy make-up to make ourselves even more attractive.B:We should go together with our parents or our friends to help ourselves calm down.C:We should try to be friendly enough to ask the interviewer some personal questions.D:We should know about the company or post applied as much as possible.答案:D6.In the mode of “STAR”, the letter “A” stands for ________.A:ActionsB:ActivitiesC:AbilitiesD:Achievements答案:A7. Which of the following is NOT a frequently-asked question in the jobinterview?A:How does your boss evaluate you?B:What are your hobbies?C:Would you please talk about your strengths and weaknesses?D:Why do you apply for this post?答案:B8.During the job interview, we can ask the interviewer directly our futuresalary or promotion since we are really interested in it.A:对B:错答案:B9.Don’t speak with too much facial expression and too many gestures in the jobinterview.A:错B:对答案:Be some secular, free language instead of formal language to introduceyourself.A:错B:对答案:A第二章测试1.If the ownership of the companies is not open to the public, we call themclosely held companies.A:对B:错答案:A2.Subsidiary refers to a company that is owned or controlled by another largercompany, i.e. parent company.A:错B:对答案:B3. A company structure chart will show the jobs, listed by job title, the reportingstructure, and company management.A:对B:错答案:A4. A job title is a term that describes in a few words or less the position held byan employee.A:对B:错答案:A5.Financial department is responsible for delivering goods to the customers.A:对B:错答案:B6.Human Resources Managers are responsible for cultivating, training,retaining, and compensating human talent.A:对B:错答案:A7.“2Ls” refer to Language competence and Learning competence.A:错B:对答案:B8.“4Cs” refer to Critical thinking competence, Creative competence, Culturalcompetence and Collaborative competence.A:对B:错答案:A9.The following statements are usually related to cultural competenceexcept______.A:Treats all people with dignity and respect.B:Works effectively with people from all backgrounds.C:Examines own biases and behaviors to avoid stereotypical responses.D:Discriminates against some individual or group.答案:D10.The following statements are usually related to collaborative competenceexcept______.A:Works collaboratively with colleagues to achieve organizational goals.B:Shows respect for and understanding of diverse points of view.C:Places team agenda before personal agenda.D:Is not willing to learn from others答案:D第三章测试1.You can make your business call _________________.A:during the holidaysB:during the working hoursC:during the dinner timeD:during the rest time答案:B2.When answering the phone, you should not say: “___________.”A:Where are you calling from?B:Who are you?C:Who is speaking, please?D:Who’s that?答案:B3.When taking a message in a business call, the caller should leave some basicinformation except ____________.A:the nameB:the purpose of the callC:the company where he / she is fromD:the company where he / she called答案:D4.When making a call, sometimes there will be something wrong with thephone or telephone line. Which of the following expressions is not right when expressing the problems?A:Sorry, we were cut off.B:She has changed her telephone number.C:I’ve tried to get through several times but it’s always engaged.D:The phone is in order.答案:D5.When asking for someone during the business call, you should notsay: “___________.”A:Could I speak to someone in the Sales Department, please?B: Please connect me with the Export Department.C:Is someboby in?D:Hello, is Jack in the office?答案:C6. When making a call, sometimes there will be something wrong with thephone or telephone line. At this moment, you can NOT say:A:The phone is out of order.B:I’ve tried to get through several times but it’s always engaged.C:Sorry, we were cut off.D:Would you like to leave a message?答案:D7.You should try to speak as loud as possible on the phone so as to makeyourself heard clearly.A:错B:对答案:A8.In business calls if the person you want is not available, try to leave amessage as detailed as possible.A:对B:错答案:Bually a business call should not be longer than 3 minutes.A:对B:错答案:A10.During the business call we should stick to the subject and do not allow theconversation to drag out with meaningless chatter.A:对B:错答案:A第四章测试1.Contact can be as simple as sending everyone a friendly reminder throughoffice e-mail, phone calls, or a post card reminder through the mail.A:错B:对答案:B2.As a chairperson, before holding a meeting, you should also decide whoshould attend and what the purpose of the meeting is.A:错B:对答案:B3.It is ok that you begin a meeting five to seven minutes after it was scheduled.A:对B:错答案:B4.It is not necessary to stick to the agenda during the meeting.A:错B:对答案:A5.We should respect different views during the meeting.A:错B:对答案:B6. A well-planned agenda, posted ground rules, and using a bin can helpmeeting run effectively.A:错B:对答案:B7.The relaxing atmosphere is not good for the meeting to be productive.A:错B:对答案:A8.You needn’t use a consistent format when taking minutes.A:对B:错答案:B9.You should list all outcomes in the minute.A:错B:对答案:A10. A well-planned agenda, posted ground rules, using a bin and ______ are thefour most important keys to running the effective meetings.A:an introductionB:the meeting leaderC:a minuteD: summary答案:D第五章测试1.If your business trip is not necessary, it can be replaced by somealternatives.A:对B:错答案:A2.Making a positive and honest declaration can help you free from securitycheck.A:对B:错答案:B3.Every country has specific regulations on the items to be carried in and out ofthe country.A:错B:对答案:B4.If it’s your first time to enter a country, you’d better know the relevant rulesof declaration in advance.A:错B:对答案:B5.The receptionist should introduce the executive to the visitor first.A:错B:对答案:A6.If the meeting cannot be satisfies, the receptionist should always explain thereal reason to the visitor.A:错B:对答案:A7.The receptionist should keep a register which includes date, time, name andthe firm the visitor comes to.A:对B:错答案:B8.You should start the business talk with your business partner immediatelyafter meeting him.A:错B:对答案:A9.The following can help you plan an efficient business trip except ________.A:Delegate the arrangement.B:Copy your schedule.C:Be informed.D:Minimize your itinerary.答案:D10.“I’d like to choose a hospitable hotel located in the city center, which shouldbe equipped with business center and swimming pool.” In this requirement for room, which aspect is not mentioned?A:atmosphereB:locationC:servicesD:facilities答案:C第六章测试1. A company presentation refers to a prepared speech given on behalf oflistener’s own company for marketing and other certain purposes.A:错B:对答案:A2.If the basic elements are covered in a company presentation, it definitelymeans this presentation is an effective one.A:对B:错答案:B3.In a company presentation, the speaker should make the content well-organized, clearly identify the main points and supporting points.A:错B:对答案:B4.Nonlinguistic techniques mean body language and eye contact.A:错B:对答案:B5.In the main body of a company presentation , company profile, location, keypersonnel, market application areas should be covered.A:错B:对答案:B6.In a company presentation, some technical support especially slides, flipcharts, PPTs are very important.A:对B:错答案:A7.The presenter is supposed to deliver the presentation as soon as possible.A:错B:对答案:A8.When company’s performance should be involved, some vivid verbs, the line,bar, pie graphs are the most favorable options.A:对B:错答案:A9.The basic elements of a company presentation contain ______________.A:Q & A sessionB: greeting and self-introductionC:subjectD:main body答案:ABCD10.What are the preparations before a company presentation?A:Making a draftB:Doing oral practiceC: Doing brief notesD:Finding some pictures答案:ABC第七章测试1.Product presentation may be given to the investors to attract additionalfunding.A:错B:对答案:B2. A complete product presentation should include all 6 parts: introduction,outline, body, summary, conclusion, question and answer session.A:对B:错答案:B3.It’s advisable to state the outline at the beginning when giving a productpresentation.A:错B:对答案:Bing pictures and visual aids can help to attract the audience’s attentionwhen giving a product presentation.A:错B:对答案:B5.You may give a fluent product presentation without practice ahead of time.A:对B:错答案:B6.Body language can help to leave a deep impression on the audience.A:错B:对答案:B7. A good product presentation should be kept short, simple, engaging and real.A:对B:错答案:A8.When using PowerPoint slides, you should try to limit slides to one everyminute.A:错B:对答案:B9.Keep your product presentation simple. Here “simple” means __________A:interactiveB:shortC:clearD:organized答案:CD10.When giving a product presentation, you can use the following non-verbalcommunication skills: _____________.A:moving aroundB:confident voiceC:eye contactD:smile答案:ABCD第八章测试1.An annual report is an in-depth and comprehensive overview of a business’or an organization’s key moments and metrics from the previous year.A:错B:对答案:B2.For closely held companies, periodic financial reports are required by law.A:对B:错答案:B3.The balanc e sheet provides a snapshot of the firm’s assets and liabilities.A:错B:对答案:B4.There are three Elements in balance sheet, namely assets, liabilities andowner’s equity.A:对B:错答案:A5.Assets= liabilities + owners’ equityA:对B:错答案:A6.Too much debt in the capital structure can pose a risk during rough periodsin the economy, too little debt might be a sign that too little leverage is being used possibly limiting the company’s ability to grow as quickly as theircompetitors.A:错B:对答案:B7. A business presentation is typically carried out using audio/visualpresentation material, such as projectors and statistical documents created with presentation software.A:对B:错答案:A8. A good presentation can help a professional, or a business stand out from thecompetition, connect with new clients and make an impression on industry leadersA:对B:错答案:A9.Typical annual reports will include some basic reports and statements except______.A:Complete list of Board of Supervisors.B:Financial StatementsC:Chairman’s StatementD:New Business Reports答案:A10.The following statements are usually related to improving presentation skillsexcept ______.A:self-confidenceB:connecting with the audienceC:quick preparationD:effectively utilizing visual aids答案:C第九章测试1.Advertising works best when it’s developed to meet one goal at a time.A:对B:错答案:A2.Internet advertising, once seen as the mainstay of media advertising, is facingnumerous challenges from alternative media, especially interactive andsocial media.A:对B:错答案:B3.The television is the fastest growing advertising mediaA:错B:对答案:A4.Handheld devices, such as cellphones, smartphones, portable computers andother wireless devices, make up the growing mobile device market.A:对B:错答案:A5.Indoor billboards are large structures located near transportation pointsintending to attract the interest of people traveling on roads or publictransportation.A:错B:对答案:A6.Advertising can serve as a reminder to consumers.A:错B:对答案:B7.Advertisement can differentiate the product from its competitors.A:错B:对答案:B8.Advertisement can induce consumers to try the product.A:错B:对答案:B9.Print publications such as magazines, books, newspapers and ________ (suchas annuals) offer a variety of advertising opportunities.A:flyersB:postersC:leafletsD:Special Issue publications答案:D10.AIDA is an acronym that stands for Attention, Interest, Desire and_______.A:AchievementB:ActionC:AimD:Ability答案:B第十章测试1. 4 Ps is defined by many marketers as “putting the right product in the rightplace, at the right price and right time.”A:错B:对答案:B2.Distribution channel is a way of selling a company’s product either directlyor via distributors.A:错B:对答案:B3.Michael Dell was not a strong believer in the power of advertising andfrequently stressed its importance in the company’s strategy.A:对B:错答案:B4.Marketing shows how to reach to the customers and build long lastingrelationship while sales just means selling is the ultimate result of marketing.A:错B:对答案:B5.Marketing is more than sales.A:错B:对答案:B6.Segmentation means breaking the heterogeneous market into smaller,homogeneous markets.A:对答案:A7.Market Targeting only means to develop measure of segment attractiveness.A:错B:对答案:A8.Marketing plan is a written document that acts as a guidebook of marketingobjectives for the marketing manager.A:错B:对答案:B9.Promotion decisions involve________.A:Marketing communication budgetB:Public Relations and PublicityC:AdvertisingD:Promotion Strategy答案:ABCD10.This process involves___________.A:Market targetingB:Market positioningC:Market segmentationD:Sales答案:ABC第十一章测试1.Exhibitors usually sell more products at trade fairs than sales calls.A:对B:错答案:B2.It takes a comparatively short amount of time to reach the customers at tradefairs.A:错B:对答案:B3.Everyone who visits your display knows the detail of your product or service.A:对B:错答案:B4.The most valuable thing a trade fair provides is opportunity for futurecommunicationA:对答案:A5.Before sending your booth staffers, you need to consider the weather of theplace where the trade show is held.A:对B:错答案:B6.Asking the non-competing exhibitors about the previous trade fairs is a goodway to find the best fairs to attend.A:错B:对答案:B7.The key to find the best trade fairs lies in finding the ones that pull in themost decision makers for your industry.A:对B:错答案:A8.Offering food the attendees is an excellent idea.A:错B:对答案:A9. Directions: Choose the right things from the information box below for aseller/buyer to do at a trade fair. Pay attention, there are some things neither side should do.The seller:___________________A:acknowledge the presence of visitors.B:Ask specific questions.C:accept the greeting.D: take a seat.E:Thank the booth attendants.F:get a brochure or sample without making a connection.答案:AB10.Directions: Choose the right things from the information box below for aseller/buyer to do at a trade fair. Pay attention, there are some things neither side should do.The buyer:__________________A:take a seatB:acknowledge the presence of visitors.C:accept the greeting.D:Thank the booth attendants.E:get a brochure or sample without making a connection答案:CD第十二章测试1.Inquiries are usually made by sellers in international trade.A:对B:错答案:B2.In response to an inquiry, a quotation may be sent.A:错B:对答案:B3.In reply to an inquiry, you can provide more than what are asked for.A:对B:错答案:A4.There is no need to reply if you have no interest in the inquiry.A:错B:对答案:A5. A quotation is an indication of price without obligation.A:对B:错答案:A6.In making a firm offer, clear, complete and final trade terms are notnecessary.A:对B:错答案:B7.An offer may either be firm or soft.A:对B:错答案:A8. A soft offer is an offer without engagement, so it is non-firm offer.A:对B:错答案:A9.An inquiry is a request for information regarding the supply of certain goods.A:对B:错答案:A10. A counter-offer is virtually a partial rejection of the original offer.A:对B:错答案:A第十三章测试1.It is important to go to a negotiation having done your research.A:错B:对答案:B2.We should build trust with the other party, since trust will aidcommunication.A:错B:对答案:B3. A firm offer is not binding on the seller.A:对B:错答案:B4.Generally speaking, further orders will follow if the trial order provessatisfactory to both parties.A:错B:对答案:B5.In business letters, the handwritten signature is below the complimentaryclose.A:错B:对答案:B6.In a business letter, the salutation goes above the inside address.A:对B:错答案:B7.The body part of a business letter usually begins with reference to theprevious letter received.A:对B:错答案:A8.In the general trading process, usually the seller makes an inquiry.A:对B:错答案:B9.An order contains the following items except________.A:delivery and packingB:name and article numberC:quality and quantityD: a firm offer答案:D10.The following phases are usually involved in a negotiation processexcept______.A:delivering the goodsB:bargain and compromisingC:presenting one’s propositio nD:reaching an agreement答案:A第十四章测试1.In payment in advance method, the importer makes full payment to thesupplier before the shipment of goods is done.A:对B:错答案:A2.Payment in advance usually takes place when the importer has not long beenestablished.A:错B:对答案:B3.Open account payment takes place when the importer has a long credithistory and is well known to the seller.A:错B:对答案:A4.The bank issues documentary credits to a customer according to his credit-worthiness.A:对B:错答案:A5.Collection can be divided into D/P and D/A.A:对B:错答案:A6.L/C is the most frequently used means of payment in international trade.A:对B:错答案:A7.In L/C transactions, the seller applies to the issuing bank to open a letter ofcredit.A:错B:对答案:A8.In L/C transactions, the issu ing band debits the buyer’s account and releasesthe relevant documents so that the buyer can claim the goods from thecarrier.A:对B:错答案:A9.The following are different types of remittance except_______.A:Demand draftB: Mail transferC: Letter of CreditD:Telegraph transfer答案:C10.In L/C transactions, _______ is responsible for paying money and tenderingdocuments.A:the sellerB:the buyerC:the bankerD:nobody答案:C第十五章测试1.Clear stipulation of the shipment clause is an important condition for thesmooth execution of the contract.A:对B:错答案:A2.Normally, there is one specific port of shipment and one specific port ofdestination stipulated in the contract.A:对B:错答案:A3.The port of destination should be close to where the goods aremanufactured.A:错B:对答案:A4.“Prompt shipment” is a typical example to show the delivery date is notdefinite.A:对B:错答案:A5.The port of shipment is usually proposed and determined by the buyer.A:错B:对答案:A6.If partial shipment is allowed, the time and quantity of each shipment shouldbe specified clearly in the contract.A:错B:对答案:B7.Only if he receives the L/C will the seller ship the goods to the buyer.A:对B:错答案:A8.The goods can reach the end users directly after the arrival of the shipment.A:错B:对答案:A9.In deciding the date for shipment, considerations must be given to somefactors except ______.A:production timeB:price of goodsC:types of goodsD:transportation答案:B10.Which of the following factors will not influence the determination ofdelivery time?A:supply of raw materialsB:availability of shipping spaceC:amount of orders to fulfillD:quality of goods答案:D第十六章测试1.It is only the buyer that may file a claim.A:对B:错答案:B2.The seller is not responsible for the loss taking place during the transit.A:错B:对答案:B3.The seller may also lodge a claim against the buyer if the latter fails toperform the contract.A:错B:对答案:B4.It is important to provide proof or evidence when making a claim.A:错B:对答案:B5.Referring to the inconvenience and damage caused is an effective way tolodge a claim.A:对B:错答案:A6. A claim may be refused if the damage is caused for improper handling.A:错B:对答案:B7.If the contract is based on FOB, the seller will not take the responsibilitywhen the goods are damaged on board.A:错B:对答案:B8.When writing an adjustment letter, you need to explain the causes of theproblem and what measures to be taken.A:错B:对答案:B9.When handling claims, it is important to take a positive attitude and bepolite.A:对B:错答案:A10. A claim can be settled in the following ways:A:Giving a discountB:compensating for the lossesC:Making a refundD:replacing the faulty goods答案:ABCD。

智慧树知到《商务英语》章节测试答案第一章1、The decision choosing a career is very easy, you can just do what you like.A:对B:错正确答案：错2、You can find a satisfied job by listening to your parents advice.A:对B:错正确答案：错3、Your past can provide important clues to your personality and character.A:对B:错正确答案：对4、____jobs involve researching new technologies and creating products in collaboration with sales and production divisions, within set schedules.A:PlanningB:SalesC:Technologies and researchD:Finance正确答案：Technologies and research5、___ are the external factors you need to investigate when you do self evaluation.A:Current job marketB:Economic needsC:Location preferences and family needD:All of the above正确答案：All of the above第二章1、While functional resume places emphasis on career progression, a chronological resume focuses on your abilities and skills.A:对B:错正确答案：错2、You’d better not to use a resume template, you need to make it unique.A:对B:错正确答案：错3、The three forms of resume introduction are_______________.A:qualifications summary, career objective, and professional profileB:qualifications and award, career profile, and professional profileC:character profile, career objective, and professional introductionD:qualifications introduction, career objective, and character profile正确答案：qualifications summary, career objective, and professional profile4、When gather information on the company’s profile and background, you can _.A:visit their website.B:read about them in the pressC:speak to others who either work there or know the company quite well.D:do all the above.正确答案：do all the above.5、The appropriate body language during an interview is _ .A:smileB:make eye contactC:sit or stand up straightD:lean back a little bit to show your interest正确答案：smile,make eye contact,sit or stand up straight第三章1、Although employees can choose when to start and when to finish their work in flexitime schedule, they have to put in the total number of hours required by the employer.A:对B:错正确答案：对2、If you work from home, you can do anything you like at anytime.A:对B:错正确答案：错3、Under __, the standard work week is compressed into fewer than five days.A:fewer work weekB:flexi work weekC:condensed work weekD:compressed work week正确答案：condensed work week+compressed work week4、The benefits of working from home for employee are ____.A:It can help people maintain a better work life balance and well beingB:It can minimize the stress associated with physical commutingC:They can retain trained staff who need flexible arrangementD:They can save money on office space and reduce office overheads正确答案：It can help people maintain a better work life balance and well being+It can minimize the stress associated with physical commuting5、_is an office organization system which involves multiple workers using a single physical work station or surface during different time periods.A:FreelanceB:Part time workC:Shift workD:Hot desking正确答案：Hot desking第四章1、Management is to attain organizational goals in an effective and efficient manner.A:对B:错正确答案：对2、Planning is the ability to influence people toward the achievement of goals.A:对B:错正确答案：错3、When a manager decides where he wants the company to be in the future and how to get it there, he is performing the__________ function.A:planningB:organizingC:leadingD:controlling正确答案：planning4、___ control is the heart of any control system and includes directing, monitoring and fine-tuning activities as they occur.A:FeedforwardB:ConcurrentC:FeedbackD:On-time正确答案：Concurrent5、When a manager handles ceremonial and symbolic activities for the department or organization, he is performing the ____ role.A:spokespersonB:figureheadC:decisionalD:entrepreneur正确答案：figurehead第五章1、Organizational structure indicates how all the job responsibilities fit together and the deployment of organizational resources.A:对B:错正确答案：对2、An organizational chart shows the interaction among job positions, but can’t show relative ranks of its parts and positions.A:对B:错正确答案：错3、___ structure is organized around key functions or departments。