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民航服务英语口语教程教案unit 4-1___:In this lesson。
students will learn about security n res。
prohibited items。
___。
___ Points:___Teaching Difficult Points:___Multimedia:To begin the lesson。
students will ___ Unit 3.Note: ___ errors in the original text.Activity: ___ will ask ns and the students will answer.II。
Learning New Words and Phrases (15 minutes)Step 1: The students will listen to the recording of the words and phrases twice.Step 2: The teacher will explain the ic symbols and the meaning of the words and phrases.Step 3: The students will try to ___ of the words and phrases.Words and Phrases: metal detector。
beep。
metallic object。
gel。
odds and ends。
wrappage。
prohibited item。
flammable。
flammable item。
remedial。
remedial measure。
nal screening。
pacemaker。
hand detector。
pat down。
aluminum foil.Step 4: The teacher will let the students read the words and ___.III。
《民航服务英语》教学指导方案教学目标：1.掌握民航服务英语的基本词汇和表达方式。
2.提高学生的听、说、读、写能力，能在民航服务场景中进行实际交流。
3.培养学生的跨文化交际能力，了解不同国家的飞行常识和服务习俗。
教学内容：1.民航服务英语的基本表达方式和用语；2.预定机票、办理登机手续、询问航班信息、说明行李要求、预定餐食等服务场景对话；3.各个国家的飞行常识和服务习俗。
教学步骤：第一步：导入1.利用图片展示不同场景中的民航服务，引发学生对话题的兴趣。
2.通过问题的提问，了解学生对民航服务的基本了解程度。
第二步：学习基本表达方式和用语1.给学生发放学习材料，对基本表达方式和用语进行讲解和示范。
2.教师与学生进行对话，练习基本表达方式和用语。
第三步：分组角色扮演1.将学生分成小组，每个小组由一名学生扮演旅客，其他学生分别扮演机场工作人员、空乘人员等角色。
2.设立不同的民航服务场景，要求学生使用民航服务英语进行实际交流。
3.合理安排时间，让每个小组都有机会进行角色扮演。
第四步：分析不同国家的飞行常识和服务习俗1.教师介绍不同国家的飞行常识和服务习俗，让学生了解不同国家的服务方式和习惯。
2.学生分组进行讨论，分享各国特色和经验。
第五步：总结和评价1.学生总结今天学到的民航服务英语表达方式和用语，以及不同国家的飞行常识和服务习俗。
2.教师对学生的表现进行评价和给予鼓励，并提出进一步改进的建议。
教学方法：1.情景模拟：通过角色扮演的方式，使学生在真实的场景中进行实际交流，提高实践能力。
2.合作学习：通过小组合作活动，培养学生的团队协作能力和跨文化交际能力。
3.多媒体教学：利用图片、视频等多媒体资源，使教学内容更生动有趣。
教学评价：1.角色扮演的表现评价：对学生在角色扮演中的表现进行评价，包括语言的准确性、流利度和表达能力等。
2.对话反馈：针对学生在角色扮演中的表现，进行给予反馈和建议，帮助学生改进。
3.学生自我评价：学生进行自我评价，对自己在角色扮演中的表现进行评价，提出自己的不足和改进计划。
大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。
高中航空服务通用英语教案在全球化日益加深的今天，英语作为国际通用语言的地位愈发重要。
特别是对于志向从事航空服务业的高中生来说，掌握专业的航空服务英语不仅是职业发展的必备技能，也是提升个人综合素质的重要途径。
本文将提供一份针对高中航空服务英语课程的教案范本，以期帮助教师构建高效、实用的教学环境。
一、教学目标本节课旨在让学生掌握航空服务中常用的英语词汇与表达方式，了解并模拟实际航班服务流程中的英语交流情景，提高学生运用英语进行专业沟通的能力。
同时，通过角色扮演等互动形式增强学生的口语表达能力和应变能力，为将来步入航空行业打下坚实的语言基础。
二、教学内容1. 航空服务常用词汇：包括机场设施、航空公司、职务名称、安全检查等方面的专业术语。
2. 航班服务流程对话：从值机、安检、候机、登机到飞行中的服务等环节的实用对话练习。
3. 特殊情况应对：如乘客突发疾病、行李遗失等非常规情况的英语处理流程。
三、教学方法1. 案例分析：通过真实的航空服务案例，让学生了解在特定情境下的专业英语应用。
2. 角色扮演：分组进行模拟航班服务流程，每位学生扮演不同角色，实践语言运用。
3. 互动讨论：鼓励学生就航空服务中可能遇到的问题展开讨论，提出解决方案。
4. 多媒体辅助：使用视频、图片等多媒体资料，增加课堂的趣味性和直观性。
四、教学过程1. 导入新课：简要介绍航空服务的基本情况，激发学生学习兴趣。
2. 词汇讲解：系统教授航空服务相关的专业词汇，确保学生掌握基础。
3. 情景对话：引导学生进行基于服务流程的情景对话练习，加强实际应用。
4. 特殊案例演练：分析并演练特殊情况下的英语对话及处理技巧。
5. 小组活动：组织学生进行角色扮演，全面运用所学知识进行模拟实践。
6. 总结反馈：教师总结课程要点，学生分享学习体会，互相提供反馈。
五、评估方式采用多元化评估方法，包括平时表现、课堂参与度、作业完成质量以及期末的口语测试等，全方位考察学生的学习成效。
民航乘务英语U N I T1教案教案首页Period 1-2ⅠSelf-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air? Can you describe the experience?”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened? Is there anything wrong with our aircraft? Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s my first experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment,considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control,declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
课程目标：1. 提高学生的民航英语口语和听力能力；2. 培养学生掌握民航英语的基本词汇和句型；3. 增强学生对民航行业的了解，提高职业素养。
教学内容：1. 民航英语基本词汇；2. 民航英语常用句型；3. 民航行业相关知识；4. 民航英语实际应用场景。
教学时间：2课时教学过程：第一课时一、导入1. 教师简要介绍民航行业及民航英语的重要性；2. 引导学生关注民航英语在实际工作中的应用。
二、民航英语基本词汇1. 教师展示民航英语基本词汇，如：flight、airport、check-in、boarding pass等；2. 学生跟读并记忆词汇；3. 教师举例说明词汇在民航场景中的用法。
三、民航英语常用句型1. 教师展示民航英语常用句型，如：May I help you?、What's your name, please?、Where are you going?等；2. 学生跟读并模仿句型；3. 教师结合实际场景，引导学生运用句型进行对话。
四、课堂练习1. 教师设置民航场景，学生分组进行角色扮演；2. 学生运用所学词汇和句型进行对话；3. 教师点评并给予指导。
第二课时一、复习1. 教师带领学生复习上节课所学内容；2. 学生进行词汇和句型的默写。
二、民航行业相关知识1. 教师介绍民航行业的组成、发展历程及发展趋势；2. 学生了解民航行业的基本情况。
三、民航英语实际应用场景1. 教师设置多个民航场景，如：登机、安检、行李托运等；2. 学生运用所学词汇和句型进行实际对话；3. 教师点评并给予指导。
四、课堂练习1. 教师设置民航场景，学生进行小组讨论；2. 学生运用所学知识，提出解决问题的方案；3. 教师点评并总结。
教学评价：1. 学生对民航英语的兴趣和热情；2. 学生词汇和句型的掌握程度；3. 学生在实际场景中运用民航英语的能力。
课后作业：1. 复习本节课所学内容；2. 搜集民航行业的相关资料，了解民航行业的发展趋势；3. 模拟民航场景，进行角色扮演，提高实际应用能力。
空乘英语教案第一篇：空乘英语教案Part One: Safety Check Before Take-offTeaching material:空乘英语P40-43 Target audiences: Sophomore of non-English major I Teaching Objectives 1.To let studentsknow about what should do in safety check 2.Help students to learn and master key words, phrases and sentences pattern3.Require students to make up short dialogues II Teaching Emphasis &Difficulty1.Learning some information about how to deal with passenger2.Grasping key words, phrases and sentence pattern3.Improving the students’ speaking abilityIII Teaching ApproachesStudent-oriented communicative teaching, free discussion and interaction IV Teaching ProcedureStep 1: lead-in(5mins)Talk with students what kinds of safety check they met 1.Teacher speak first 2.Students speak imitate teacher or free style Step 2: learn some words and expressions(8mins)1.Read after teacher 2.Teacher one time, students three times 3.English into Chinese, Chinese into English(抢答加分)4.Readtogether Step 3: dialogues learning(12mins)1.Two students a group to read a short dialogue(correct wrongpronunciation，appraisepronunciation)2.Point out student answer a question which relative to the dialogue content.3.Analysis the dialogue(translation,explain the language points.)Step 4: make up short dialogues(20mins)1.Give three situations to students 2.Two students a group to make up a short dialogue(four or five lines)imitating text andperform(other students give a mark)3.Calculateaverage score of each group(最低分两组表演节目)第二篇：空乘教育【摘要】本文针对企业上岗培训、社会培训中心的迅猛发展给高职院校空中乘务专业学历教育带来的挑战，对高职空中乘务学历教育与企业职业培训进行对比分析，提出了空乘学历教育应对挑战的对策。
民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
——准备会飞行前按规定的时间参加由乘务长组织的航前乘务组会，主要内容:复习航线机型知识、分工、了解业务通知、制定服务方案和客舱安全紧急脱离预案。
——机组会飞行前一天由机长召集，机组成员及带班乘务长参加会议。
主要内容:汇报各工种准备情况，听取机长的有关要求等。
——供应品为旅客和机组配备的航班上需要的物品的总称。
——回收将机上剩余的供应品等清点后放入规定餐箱、餐车内，铅封好并填好回收单的工作过程。
——操作分离器将飞机客舱门紧急滑梯的手柄移动自动(预位)或人工(解除)位置的过程。
——机上值班长航线餐饮服务后，为保持乘务员的精力和体力而采取的轮换工作制度。
——安全检查飞机在起飞、下降、着陆、颠簸或紧急情况下，为确认旅客及各种设施符合安全规定而进行的检查，包括:——紧急出口、走廊、厕所无障碍物——小桌子、背在正常位置——行李架关好扣牢——厨房内所有物品固定好——拉开隔帘并固定好——系好安全带——禁止吸烟——禁止使用对无线导航设备有影响的电子设备——巡视客舱乘务员在客舱走动，观察旅客需求，安全状况，处理特殊情况，提供及时、周到的服务行为。
——清舱旅客登机前，安全员或乘务员检查机上所有部位，确保机上无外来人，外来物。
——关封海关官员使用的公文。
常用信封封好后在航班起飞前交给乘务员，由乘务员在到站后转交海关官员。
——旅客名单写有旅客姓名、目的地、座位号等内容的单子，通常由商务部门在飞机起飞前同业务袋一起送上飞机。
——核销单机上免税品出售后填写的表格，用于海关核销进口免税品。
——特殊餐有特殊要求的餐食，如婴儿餐、犹太餐、清真餐、素食等。
——预先准备空中服务的四个过程之一，指执行任务前至登机阶段的各项准备工作。
——直接准备空中服务的四个过程之一，指乘务员登机后至旅客登机前的准备工作。
——空中实施空中服务的四个过程之一，指飞机开始滑行起飞至下机前所有的服务工作。
——航后讲评空中服务的四个过程之一，指完成航班任务后的工作讲评。
——航线图标明飞机飞行航线、距离及地点的图示。
——航班在规定的航线上，使用规定的机型，按规定的日期、时刻进行的运输飞行。
——载重表载重平衡表是航班载运旅客、行李、邮件、货物和集装设备重量的记录，它是运输服务部门和机组之间、航线各站之间交接载量的凭证，也是统计实际发运量的根据，它记载着飞机各种重量数据。
——载重平衡图以空机重心指数作为计算的起点，以确定飞机的起飞重心位置，并根据飞机重心位置的要求，妥善安排旅客在飞机上的座位和各货舱的装载量的填制图。
——随机业务文件袋总申报单、旅客舱单、载重平衡、货运单及邮件路单等业务文件，客、货、邮舱等。
【飞行问答】一个国际航班的航前准备 ?????? 标签民航 A380 国际航班航前准备机组候机楼里旅客正在办理登机手续一个航班起飞前要做什么准备工作,以一个国际航班为例。
这天这个航班的起飞时间是晚上21点00分，围绕这个时间，最后的准备工作这样依次展开:下午17点，离起飞还有四个小时，所有机组人员均已到达出勤楼。
由于他们已经提前在前一天进行了详细的航前协作，就是由机长召集全体机组成员进行航前准备。
内容包括航路天气、飞行中有关注意事项等，因此，这时候只要领取护照和飞行资料，就可以立刻前往候机楼办理过关手续。
这就是正文提到的空客A380，其翼展超过800平方米，宽敞的机舱分为上下两层。
客舱机组使用的公务普通护照民航服务英语教案篇二:民航英语教案三。
北京****国际航空科技研究院授课计划民航服务英语教案篇三:民航乘务英语Unit2教案湖南外国语职业学院教案首页Period 1-2?Lead-inReview1 Translate the words, phrases and sentences below:1) 航站楼 2) 有效护照3) 分配位子 4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处 8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员 13) 称行李14) 超重行李 15) 候机室16) 头等舱/商务舱/经济舱 17) 行李箱18) 登机 19) 当班地勤人员20) 国内航线 21) 排队22) 插队 25) 告诉某人做某事26) 监视屏幕 27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check-in desk? _______2 Weigh luggage ? _______? _______3 ____________2if they ____ the metal detector ____ to use hand- held metal _______ .1_________Departure lounge 2_________3_________1 one hour before departure, ______ .Boarding2show _______ .3 _______ before boarding the aircraft.1Luggage reclaim? ______Arrival ? ______Immigration and customs ? ______? ______ ? ______3 ______________.? General Ideas about Unit 2:Aims:1 to get some ideas of the categories of airline personnel and eachclass’s responsibilities, etc.(了解航空工作人员的分类及每类人员的工作职责;)2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点):1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔, pre-flight briefing起飞前会议,flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的, evacuation疏散, exit使离开,fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的, inflate使膨胀,initiative首要的判断力, instruct发出指令,lavatory机上卫生间,prohibit禁止,purser乘务长, release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员, stow装载, taxi滑行,undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,area controller地区管制, charter flight包机,control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长,food and beverage supplies餐饮供应,fuel transfer换油, gear up收起落架,jump seat乘务员座椅, life vest救生衣,long haul长途(旅行/ 运输)short haul短途(旅行/ 运输), main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪,personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格,seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work withaircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
