Dialogue D CC: Excuse me, Madam, would you care for a drink? P: Yes, please. I’d like to have a coke with ice, please. CC: Certainly, Madam, your coke with ice, please. (The CA accidentally spills the drink on the passenger’s clothes.) P: Oh, my god! CC: I’m terribly sorry, Madam, I’m too clumsy. I do apologize for this. Here are some napkins for you, I will go to get some more napkins and towels for you.
1 Guidance
Meal and drinks are provided to the passengers onboard in almost all the flights, although the types of food and beverages vary according to different airlines, flights and flying classes. Providing the service is one of the major duties of the cabin attendants. To do it well requires a great deal of training, planning and attention to details. A wide selection of beverages and different kinds of meals are served during the flight mainly by using the food carts.