剑桥商务英语资料Unit 13

Unit 13 (a) ProductionI. Teaching Objectives:i. To enable Ss to talk about production processes and problems at workii. To practise listening for specific informationiii.To review the passiveII. Materials needed: Cassette-Pass Cambridge BECPreliminaryIII. Teaching Process:i.Unit overview·Bread productionListening 1: Ss order the stages of the baguette makingprocess before listening to the ProductionManager to check the order. Ss then listen againand label the machinery in the bakery.Speaking: Ss say what happens at each of the machines in theproduction line.Language focus: Ss review the passive.V ocabulary: Ss match verbs and nouns taken from the tapescript. Ss think of another noun to go with eachverb.Speaking: Ss describe a process using as many verbs aspossible.·Production problemsListening 2: Ss work in pairs and decide which type ofproblems would be most common at the bakery.Ss then check their answers. Ss listen again andcomplete sentences halves with when and if.Languages focus: Ss review the difference between when andif. Ss match sentence halves and completethem with when/ if .·Self-studyLanguage focus: Transformation exercise (passive)Writing: Describing a process (from a flow chart)V ocabulary: Word fieldsExam practice: Memo writingii.Detailed study of this unitStep 1. Bread productionWarmer: Before Ss open their books, T introduces the subject off making bread and tries to elicit some of the vocabulary by asking Ss whether they have ever made their own bread and what the ingredients are.Ex. 1 Listening 1. T asks Ss to read the seven stages of making baguettes and order them. T offers no feedback but plays the cassette when Ss are ready. Ss check their own answers before T offers feedback.Ex. 2 Listening 1Ss listen again and label the machines on the ground plan of the backery.Ex. 3 Speaking. Ss say what happens at each of the machines listed in the previous exercises. T puts the answers on the board to set up the next exercise.Suggested answer:mixer: Machine where the ingredients are mixed.divider: The machine that is used to divide dough into pieces/the machine where dough is divided into pieces.first prover: The machine where dough proves.former: the machine where dough is formed into baguettes . circuit: The machine /equipment that is used to take baguettes along the production line.second prover: The machine where the baguettes prove again. oven: The machine where the baguettes are backed.cooler: The machine where cool air is blown over the baguettes to cool them.Ex. 4 Complete the informationThe sentences from the previous exercise give examples ofactive and passive sentences. These can be highlighted by T, who elicits reasons for using the passive ( subject unknown, subject unimportant, subject obvious, style, genre). Ss then complete the description of how to form the passive voice.Ex. 5 V ocabularySs complete the table, which includes verbs and nouns taken from the unit. The table offers Ss the chance to refine their understanding of the meaning of the verbs by checking if they can be used with each noun. After completing the table, Ss think of another noun which each verb could be used with. During feedback, Ss give example sentences using the verbs and nouns. Ex. 6 SpeakingSs work in pairs and think of the description of a process involving as many of the verbs as possible. (homework)Step 2. Production problemsEX 1. Listening 2.Ss predict which type of problems would be the most common at the bakery and then listen to the Production Manager to check their answers. T plays the cassette to check the answers. Suggested answer:Human problems: Not often. The mixerman can forget to put in yeast and additives.Electronic problems: A lot of problems with sensors, sometimes there are problems with mixers.Mechanical problems: Occasionally an old tray can jam in a prover or oven.Ex 2. Listening 2Ss listen again and complete the sentences. T tells Ss to make notes the first time, then give Ss a moment to expand their notes before playing the cassette again. Ss complete the sentences with a logical meaning.Suggested answer:…when a sensor stops working properly.…we have to clean it all out of the mixer.…we lose the whole mix.…it can jam in an oven or prover.…if we have a really bad day.Ex. 3 GrammarSs match the sentences halves using the Don’t forge t！section to help them choose when or if. T allows the class to correct each other before offering feedback.Ex. 4 SpeakingSs ask each other about typical things that go wrong at work and how they deal with these situations. Feedback could lead to general discussion or the class deciding which problems are the most serious and how they could be dealt with.Step 3 Self-studyHelp Ss finish self-study exercises.Unit 13 (b) Quality controlI. Teaching Objectives:i. To enable Ss to discuss quality controlii. To practise listening for specific informationiii.To review Conditional 1 and language for making suggestionsII. Materials needed: Cassette-Pass Cambridge BECPreliminaryIII. Teaching Process:i.Unit overview·Bread productionWarmer: T elicits three verbs related to quality control.Speaking: Ss discuss the work of a quality control manager.Listening 1: Ss listen to the Head of Quality Control talkabout monitoring quality in a factory andcomplete a table. Ss listen again and answermore detailed comprehension questions.Speaking: Ss discuss QC processes at their place of work. ·Improving qualityListening 2: Ss listen to a discussion of quality problems andanswer general questions followed bymultiple-choice questions.Languages focus: Ss look at the tape script and underline andcategorise uses of the present simple. Ss thenreview Conditional 1. Ss write conditionalsentences from prompts.·Self-studyV ocabulary: Matching exercise followed by a gap-fill exercise with the same words.Language focus: Gap-fill exercise.Exam practice: Matching exercise.ii.Detailed study of this unitStep 1 Monitoring qualityWarmer: Before Ss open their books, T writes QC on the board and elicits that it stands for quality control. T asks Ss to think of three verbs connected with quality control. Ss open their books and compare with the verbs in Ex. 1. T need to point out that although the noun control is used with the idea of checking ( quality control, passport control etc.), the verb is not. In English the verb control has the idea of being in charge or in power; it does not mean check.Ex 1 Speaking.T explains the meaning of the verbs in the box. Ss talk about their understanding of the job of a quality control manager using the verbs.Useful expressions:inspect the raw materials from suppliers 检查供货商提供的原料makes sure that name , type and order quantities of the raw materials are correct 确保原料的品名，类型和订单数量都无差错monitoring the production process to make sure the operation meets the requirements 监督生产过程，确保操作符合要求to see whether the equipment is in order 看看设备是否符合规定to see whether the additives are excessive 看看添加剂是否过量to inspect freshness /taste / the amount of flavouring 检查新鲜程度，味道和调料的用量to reduce reject levels 减少不合格产品数量whether the packaging meets the requirements 包装是否符合要求to reject any materials / products of poor quality 退回劣质的原料和产品Ex 2. Listening 1.T introduces Coopers and elicits from Ss quality problems there might be with snacks ( crispness, flavor/taste, freshness, hygiene,size) to feed in essential vocabulary. Ss then listen and complete the table.Note: We inspect all goods in on arrival at our factory.所有已到达的货物Ex 3. Listening 1Ss listen again and answer more detail questions.Suggested answers:Because if Coopers are not happy with their hygiene, they will cancel the supply contract.Because if the packaging is damaged, the warehouse shelf-life can be reduced.If the snacks are too oily, they go soft.By eating them. Also by doing chemical analysis to check things like fat levels.Ex 4. Speaking.Ss discuss QC processes. For example, it is a system to ensure accuracy and timeliness in an accounts department.Note: customer satisfaction in a hotelpunctuality of public transportStep 2 Improving qualityBefore beginning this section, T elicits the process of making such snacks I order to base the listening in a firmer context. T does not need to do this, but should T want further information, the process is as follows:(1)Ingredients are mixed (maize, water, additives).(2)The mix if formed into shapes.(3)The snacks are cooked in oil.(4)They are then put into a flavour drum, where flavouring isadded.(5)The snacks are put into bags, and boxed.Ex 1. Listening 2.Ss answer the four questions which check their general understanding of the situation.Suggested answer:Reject levels are high.The oil temperature in the cookers keeps rising and falling so the samples don’t always pick up high fat levels.Keith : Increase the sampling rate.Pauline : Change the cooker temperature sensorsChange the cooking oil more oftenJack decides to try all three things for two weeks on a trial basis: change the oil more often and monitor the sensors, he also wants to increase the sampling rate by just 10 %.Ex. 2. Listening 2.Ss listen again for more details and answer the multiple-choice questions.Ex. 3 GrammarThe objective of this exercise is to lead Ss into an awareness of Conditional 1 forms. T asks Ss to underline all examples of the present simple but not to describe the use of every example. T draws Ss’ attention to the comments in the Don’t forget！section. Ex. 4 GrammarThis exercise is simply to practise the form of conditional sentences to refer to real possibilities.Step 3 Self-studyHelp Ss finish Self-study exercises.。

Part I Unit 13 CulturesBusinessVocabulary1Please make sure that our order will be executed to the entire A of ourcustomers.A satisfactionB satisfactoryC satisfying C satisfied2The goods A if your L/Chad arrived by the end of this month.A would have been shippedB would be shippedC will be shippedD should have been shipped3Unless otherwise B , we wish to arrange to take out insurance on the shipment against All Risks and War Risk.A instructingB instructedC to instructD instructs4Please tell us A the goods will betransshipped.A whereB whatC whichD who5Please B us how the goods arepacked. A advice B advise C notice D note6Our customers request you Bwhat you mean by "prompt shipment".A explainB to explainC explainingD explained7 B the end of March, we had shipped 2,000 tons of rice to London.A InB ByC atD from8Shipment will be D in May 2007.A leftB startedC set outD effected9Goods will be shipped within one month after C of your order.A receivingB receptionC receiptD received10I t is imperative that all your future credits should allow transshipment and Ashipment.A partialB partlyC in partD parted11S hipment is to be made during March to MayA three equal lots.A inB atC byD on 12irect steamers to your port are few C_______ winter season.A at duringB onCDby13 P lease try your best to ship our orderD that steamer.A forB inC with Dby14 we find _____ C _____ transshipment of your order is not possible.A whenB whatC thatD how15For your order, we have Aspace on S.S. "Mermaid" due to arrive at Hong Kong around May 28.A hiredB boughtC firedD purchased16S ince the transaction is made CFOB basis, you are to ship the goods by asteamer to be designated by us.A atB byC onD in17In our letter of May 5, we made Dclear that shipment is to be effected in June.A youB themC thatD it18Please make efforts to get the goodsC immediately.A to dispatchB dispatchingC dispatchedD dispatch19We have shipped your order on board M/V,which sails B _ your port tomorrow.A atB forC toB to damageD damage Part I D from20 After inspection, we found nine cases A_A damaged C damagingPhrase Translation1企业文化company culture2社会习俗social customs3历史事件historical events4文化意识cultural awareness5全球商务global business6欧盟European Union7发达形象developed image8英美文化Anglo-American culture 9出口业务export business10创新设计original design11原产国country of origin12个人接触personal contact13玩具生产公司toy manufacturing firm 14仓库经理Warehouse Manager15公关部经理Public Relations Manager16行政员工administrative staff17文化冲击culture shock18闲谈small talk19贸易集团trading group20名片business cardPart II Sentence Translation1.T his country is sensitive to how it presents itself to the outside world.这个国家对怎样向外界展示自己的形象非常敏感。

《新编剑桥商务英语初级学生用书》-VocabularyUnit 1a Job descriptionfrozen:：adj. 冷冻的，冷藏的；pharmaceutical：adj. 制药的；vaccine：n.疫苗，菌苗；authority：n.权利，行政管理机构；recruit：v. 招收，招聘（新成员）output：n.产量；balance sheet：决算表，平衡表；short-list：被列入初选名单；packing：n.包装，包装材料；newsletter：n.（公司、学会等刊印的）业务通讯；qualified：adj.合格的，称职的；publicity：n.宣传、宣扬；court：n.（三面有房屋的）短街；work as an accountant responsible for checking companies’ accountinvolve giving financial advice deal with questions/problem give advice provide a service interview an applicant attend meeting keep a record organize a conferencegive a presentation attend training session keep a diary organize holidayUnit 1b Working conditionsefficiently：adv. 效率高的；bonus：n.奖金；performance：n.进行，施行；consult：v.咨询，请教；sales performance：销售情况；overtime：n.超时工作，加班；bread down：坏掉，损坏，出毛病；presentation：n.表现、呈现，描述；overall：n.工作服；regulation：n.章程，规则；due：预定的，约定的；term：n.条款，条件；commence：v. 开始，着手；inform sb. of sth. 通知某人某事line manager：部门经理in operation：工作中，生效，实施中arrange…..with：与（同）…一起协商安排consult sb. about sth：向谁请教，咨询，与….商量at the current overtime rate：按现行的加班工资标准Unit 2a Company historyjoint venture：合资企业take over：接收，接管subsidiary：n.子公司roll off：驶离globalization：全球化AG：agent general 总经理turnover：n.营业额，销售比率bn：n.& adj. 十亿shareholder：股东stake：n.股份merchandise：n.商品，货物MNE：multinational enterprise：跨国企业brochure：n.小册子a public limited company：一家上市有限公司Unit 2b Company activitiestotal investment：总投资diagram：n.图标，示意图；van：n.带蓬小型货车，客货两用车assembly plant：装配厂extract：n.摘录，选段grant：n。

Unit 13 Money13.1 Negotiating(n.談判）the priceA. Vocabulary1. Three different situations(1) in a business meeting, price negotiable（adj.可磋商的）;in a personal arts and crafts (n.手工/工藝）store, price negotiable;in the regular(adj.規則的/有秩序的）run by a company or a government, price fixed(adj.固定不變的）.(2) The type of things that are variable(n.變數，adj.可變的）when a customer and supplier are negotiating the price of an article.Eg. Delivery dates, quantity, method of payment, packaging, methods of delivery, insuranceB. Listening (略)backlog n. 积压未办之事，积压的工作My secretary can not cope(vi. 竟爭，對抗，克服）with the backlog of paperwork.reduction ❒♓♎✈☞☯⏹ n. 缩小；减少somewhere between 大约[大概，略多于，略少于]（某数）C. Grammar(1) Model Sentence:Will you give me a discount if I pay cash?But if you’re prepared to wait, we’ll give you a reduction in price.(2) 在以when, after, before, as soon as等引导的时间状语从句和在以if, unless, once等引导的条件状语从句中，用一般现在时表示一般将来时。

13 According to the writer, in the mid-1990s Smithson's department storeA was making a loss.B had a problem keeping staff.C was unhappy with its advertising agency.D mostly sold goods under the Smithson's name.14 According to the writer, Smithson's profits started rising three years ago because ofA an improvement in the retailing sector.B the previous work done on the store.C Rowena Baker's choice of designer.D a change in the products on sale.15 According to Rowena Baker, one problem which Smithson's faced when she joined was thatA the number of people using the store was falling slowly.B its competitors offered a more specialised range of products.C the store's prices were set at the wrong level.D customers were unhappy with the service provided.16 According to the writer, many staff opposed Baker's plans becauseA they were unwilling to change their way of working.B they disagreed with her goals for the store.C they felt they were not consulted enough about the changes.D they were unhappy with her style of management.17 Baker has changed staff policies because she believes thatA the corporate image can be improved through staff uniforms.B the previous rules were not fair to customers.C customers should be able to identify with the staff sewing them.D employees should share in company profits.18 What problem does John Mar'thews think Smithson's is facing?A More money needs to be invested in the present store.B The company's profits will only continue to rise if it expands.C The refurbishment of the store is proving unpopular with customers.D Smithson's shareholders expect a quick return on their investments.。

Unit 13 Christmas fun教学目的和要求Teaching aims and demands通过学习本单元，学生能初步了解一些有关西方国家圣诞节的信息学会说一些与圣诞节有关的词汇和短语能够用英语唱本单元的歌曲交际用语Expressions in communicationHelp a little boy find his momSpeak nicely to the businesswomanHave a drink and eat somethingThe first person to get home is the winnerMove on a spaceMiss a turnTake a shortcut to 15重点朗读词汇Key words and expressionsChristmas, fun, space, miss, turn, washroom, businesswoman, forget, treasure, present, Santa, stairs, chocolate, policeman, winner, address, wardrobe, jingle, bell, code, list, stocking, wreath, reindeer, carol所需教具Materials for teaching小型圣诞树，树上带有各种各样的装饰圣诞老人的帽子和胡须，圣诞礼物盒（可以用微型盒子，如火柴盒等）圣诞用的长筒袜有关圣诞节装饰的图片、花圈、铃铛、驯鹿、雪橇、圣诞老人的图片等衣柜里的各种衣物及鞋帽等若干个色子（做游戏用，两人一个）如何导入教学？上课时，教师戴着圣诞老人的红帽子对大家说：“Hello, I’m Christmas Father. Merry Christmas!”教师边说边暗示学生也用同样的语言回答老师。

a)接着，教师开始唱：“We wish you a merry Christmas. We wish you a merry Christmas. Wewish you a merry Christmas and a happy new year.”教师边唱边开始拉着一个小朋友的手，顺着教室的走道开始走，并暗示其他小朋友都跟着走，拉着手一起唱歌。

二级上Unit 13 My seven days教学目的和要求通过学习本单元，进一步了解学生每天的学习及课外活动Teaching aims and demands 学生能掌握表示星期的英语单词及读音学生基本能用英语谈论自己的每一天交际用语Expressions It’s the day between Sunday and Tuesday.It’s a holiday.If you have one more day in the week, what are you goingTo call it?I can play soccer.We meet each Wednesday at 7 p.mWhich one would you like to go to?At what time are you free?On which day did Fred do these things?重点朗读词汇Key words and expressions Monday, Tuesday, Wednesday, Thursday, Friday, Saturday,Sunday, meet, Britain, learner, rest, middle, workday,interesting, footballer, head, opposite, team, tie, rock, club,pasta, coconut, lemon, sausages, cheese, coffee, sandwich,lemonade, supermarket, between, under, behind所需教具Materials for teaching 周历一个介词短语单词卡片有关的广告图片（自制第二部分的广告）相关的食物单词卡片和图片若干个色子若干张白纸如何导入教学？教师上课时首先问大家：“What day is it today?” 教师帮助和引导大家说出当天是星期几，然后给出肯定回答：“Yes, today is Monday.” 并带着大家朗读几遍该句子。