剑桥商务英语口语复习资料资料

剑桥商务英语复习材料
1.《剑桥商务英语高级口语》：这本书是针对剑桥商务英语高级口语考试的复习指南。

里面包含了大量的口语练习题和模拟对话，帮助你提高在商务场景下的口语表达能力。

2.《剑桥商务英语高级写作》：这本书主要针对剑桥商务英语高级写作考试。

它提供了大量的写作练习题和范文，并提供了写作技巧和策略，帮助你提高商务英语写作水平。

3.《剑桥商务英语高级听力》：这本书集中训练剑桥商务英语高级听力能力。

它包含了大量的听力练习题和听力材料，并提供了听力技巧和策略，帮助你提高商务英语听力水平。

4.《剑桥商务英语高级阅读》：这本书是剑桥商务英语高级阅读考试的复习指南。

它提供了大量的阅读练习题和阅读材料，并提供了阅读技巧和策略，帮助你提高商务英语阅读水平。

5.《剑桥商务英语高级词汇与语法》：这本书针对剑桥商务英语高级词汇和语法进行复习。

它提供了词汇和语法的练习题，并提供了详细的解释和答案解析，帮助你巩固商务英语的词汇和语法知识。

此外，你还可以通过参加剑桥商务英语模拟考试或参加商务英语培训班来进行系统的复习和练习，提高自己的商务英语能力。

剑桥商务英语复习参考内容2009-12Unit 1aJob description(工作描述, make a description of(对……进行描述, duty(责任,职责, the Chamber of Commerce(商会, name card(名片, frozen products(冷藏产品, human resources manager(人力资源部经理, production manager(产品经理, vacuumpackage(真空包装, firm(公司, corporation(公司, public limited company(PLC有限责任公司, marketing manager市场部经理, it depends(不一定,随机而定,sales meeting展销会, update升级、更新, balance sheet损益表, after-sales service售后服务, keep a record记录, marketing department 市场部, make money挣钱, do the accounts做账, food industry食品行业, publicity material宣传资料, deal with处理, health authority卫生当局, organize a conference组织会议, medical press conference医疗记者招待会, be responsible for对……负责, applicants申请人, interview面试, vacancy空缺, successful 成功的, personal problems个人问题, be satisfied with对……感到满意, customer顾客, qualified合格, contact 联系, mine/hot spring温泉,client客户, equipment设备, recruit招聘, be based in总部位于, nationality国籍,Unit 1bWorking condition工作条件, comments about work工作抱怨, comments box意见箱, make good use of充分利用, take calls打电话, stop sb from doing sth阻止某人做某事, president总经理、董事长, preside over主持, answer the phone接电话, bonus奖金, salary薪水, pay 支付, commission佣金, pension退休金, frequently频繁的, run out of 用光,stationery文具, break down损坏, occasionally偶尔, set a good example to sb为某人树立好的榜样, shift班次, overall工作服, line manager直线经理, area manager区域经理, ask for a leave请假, take a sick leave请病假, contract联系, review回顾, overtime rate/pay加班费, public holidays公休假日, inform sb of sth通知某人某事, commence开始, due to因为, annual每年的, employee雇员, employer雇主, employ招聘,Unit 2aFound成立, machinery机械的, local economy当地经济, take over接管, subsidiary分公司, export出口, production line生产线, value价值, globalization全球化, facility设施, manufacturers生产商, joint venture 合资公司, opportunity机会, turnover营业额, version版本, engine发动机, engine hood发动机盖, windscreen挡风玻璃, oil tank汕箱, gear档, automatic gear自动档, manual gear手动档, rear view mirror后视镜, wiper雨刷, air bag气囊,stereo system音响系统,air conditioner空调boot后备箱,steering wheel方向盘, spare tyre备用轮胎, traffic jam塞车, brake pedal 杀车踏板, clutch pedal离合踏板, gas pedal油门踏板, sun roof天窗, bumper保险杠, partnership合作关系, Germany德国, million 百万,Unit 2bInvest投资, investment投资, acquire获得, investor投资者, central Europe中欧, diagram图表, invest money in投资于, ownership所有权, extract抽出, production engineer生产工程师, earn挣, attraction吸引, import进口, develop new market开出新市场, look beyond to指望, huge 巨大的, profit利润, in spite of尽管, sign签字, in addition to另外, generous慷慨的, be similar to与……相似, further education进修, launch a new product推出新产品, modernize现代化, maintenance engineer维护工程师, move house搬家,Unit 4aReceptionist接待员, cut off断线, message信息, ask for a special leave(请事假, surname姓, First Aid course急救课程, confirm确认, participant参加者, health and safety council健康安全委员会Unit 4bI nternal communication内部交流, manufacturer生产商, furniture家具, supply供应, conference会议, essential基本的, take place发生, book flight定航班, equivalent相等的, in case of万一, excellent performance 卓越绩效, claim申报, expense花费, enclose附入, receipt收据, remind提醒, memo备忘录, available可行的, fix固定,I just wanted to remind you that if someone claims any expenses, they must enclose receipts with the claim.我只想告诉你,如果有人报销费用,他们必须附上收据Unit 5aDevelopment开发, industry工业, domestic国内的, release发行, domination主导, top brands(畅销品牌,ensure确保, launch推出, challenge挑战, distribution销售方式, retail零售, buying power购买力, product range产品范围, two thirds三分之二, recover 恢复, level off保持平稳, improve提高, describe描述, graph图表,in order to adapt to these markets, the company will have to expand by increasing its product range and reducing its development times.为了适应这些市场,公司只能通过增加产品范围、降低开发时间的方式扩张。

剑桥商务英语口试必备手册
《剑桥商务英语口试必备手册》是一本针对剑桥商务英语考试（BEC）口试部分的备考指南。

这本书主要包含以下几个方面的内容：
1. 考试概述：介绍剑桥商务英语考试的目的、结构和评分标准，帮助考生了解考试要求和注意事项。

2. 口语技巧：提供一些实用的口语技巧，如如何进行自我介绍、如何提问、如何组织语言等，帮助考生提高口语表达能力。

3. 常见话题：列举了商务英语口试中常见的话题，如工作、公司文化、市场营销、团队合作等，并提供相关的词汇和表达方式，帮助考生熟悉各种场景下的口语表达。

4. 模拟试题：提供一些模拟试题，包括个人陈述、对话和小组讨论等，帮助考生熟悉考试形式和内容，并进行针对性的练习。

5. 答案解析：对模拟试题的答案进行解析，指出考生在回答过程中可能存在的问题，并提供改进建议。

6.录音材料：提供一些录音材料，让考生进行听力训练和模仿，提高口语流利度和准确性。

总之，《剑桥商务英语口试必备手册》是一本针对商务英语口试考试的必备指南，旨在帮助考生准备和通过商务英语口试考试。

该手册包含有关商务英语口试考试的全面信息和指导，包括考试形式、考试内容、评分标准、考试技巧和备考策略等。

此外，手册还提供了一些实用的商务英语口语练习和模拟试题，以帮助考生提高口语水平和应试能力。

供参考。

BEC中级口试全真试题 Part IPhase II: Good morning/afternoon. I’m … and this is my colleague …. S/he’s just going to listen to us. Could I have your mark sheets, please? (To A) What’s your name? Where are you from? A:回答I: Thank you. (To B) And you? B:回答I: Thanks. Do you work or are you a student, B? B: 回答I: (What do you do? What do you study?) B:回答I: What about you, A? (What do you do? What do you study?) A: 回答I: What do you like most about your job/studies, A? A:回答I: (Why?) A:回答I: What about you, B? B:回答Phase II1I: A, which specific skills will you need most in your career? (Why?) A:回答I: How about you, B? (Why?) B:回答I: B, what qualities does a good employee need to have? (Why?) B:回答I: What do you think, A? A:回答I: A, to what extent is it possible to train people in interpersonal skills? (Why/Why not?) A:回答I: B, which special qualities do you think managers need to have? (Why?) B:回答2.I: Do you find the internet useful for your work/studies, A? (Why/Why not?) A:回答I: How about you, B? (Why/Why not?) B:回答I: Do you think the internet will become more widely used by companies in the future, B? (Why/Why not?)B:回答I: What do you think, A? A:回答I: Do you think that the internet is an effective channel for marketing a company’s products, A? (Why/Why not?) A:回答I: Do you think other forms of advertising will continue to be more important than the internet, B? (Why/Why not?) B:回答3.I: How ambitious are you for your career, A? (Why/Why not?) A:回答I: How about you, B? (Why/Why not?) B:回答I: Do you think you are or would be a good manager, B? (Why/Why not?) B:回答I: A, what do you think? (Why/Why not?) A:回答I: Would you rather be a manager in a small company or a large corporation, A? (Why) A:回答I: Would you like to be the head of your own business, B? (Why/Why not?) B:回答4.I: How do you feel about being away from home on business, A? (Why) A:回答I: What about you, B? (Why?) B:回答I: Do you think all hotels should provide special facilities for business people, B? (Why/Why not?) B:回答I: How about you, A? What do you think? (Why/Why not?) A:回答I: Do you think it is an advantage to stay in a large international hotel rather than a small hotel when on business, A? (Why/Why not?) A:回答I: Do you prefer to stay in a hotel on your own or with colleagues, B? (Why?) B:回答5.I: How important is it to you to have flexible working hours, A? (Why/Why not?) A:回答I: What about you, B? (Why/Why not?) B:回答I: Do you think that companies should control the number of extra hours staff work, B?(Why/Why not?) B:回答I: How about you, A? What do you think? (Why/Why not?) A:回答I: Do you work more effectively at certain times of the day, A? (Why/Why not?) A:回答I: Do you work faster when you have to meet a deadline, B? (Why/Why not?)6.I: Are you influenced by company logos when you choose services or products, A? (Why/Why not?)A:回答I: What about you, B? (Why/Why not?) B:回答I: What kinds of popular events or personalities do you think companies should be involved in sponsoring, B? (Why?) B:回答I: What are you, A? What do you think? (Why?) A:回答I: Do you think that sponsoring sports events or personalities is the most effective form of advertising, A? (Why/Why not?) A:回答I: B, do you think companies will make more use of sponsorship in the future as a way of advertising? (Why/Why not?) B:回答BEC中级口试全真试题Part Ⅱ1.What is important when planning a presentation?Finding out about the audience Researching the topic2.What is important when aiming to improve customer service?Staff Training Customer Satisfaction Surveys3.What is important when managing a project?Encouraging Teamwork Keeping to schedule4.What is important when motivating staff?Financial benefits Career development Opportunities5.What is important when dealing with competition?Pricing policies Advertising strategies6.What is important when planning health and safety training?Selecting topics Selecting staff to attend7:What is important when choosing new office equipment?Prices and discounts Brand names8.What is important when entertaining foreign business clients?Venue for entertainment Cultural Differences9.What is important when aiming to reach new markets?Market research Advertising10.What is important when choosing a management training course to attend? Program Contents Length of course11.What is important when relocating a business?Local workforce available Location of site12.What is important when advertising a new product?Target markets Choice of media13.What is important when starting a new job?Knowledge of company procedures Help from company staff14.What is important when selecting staff for marketing trips abroad? Position in the company Previous experience of other countries15.What is important when aiming to reduce production costs?Efficiency of production line Cost of raw materials15.What is important when choosing people to work in teams?Variety of experience Personal qualities16.What is important when dealing with a heavy workload?Time management Sharing tasks17.What is important when developing new products?Market research Pricing18.What is important when being interviewed for a job?Information about the company Personal appearance19.What is important when exhibiting at a trade fair?Quality of display Staff selected20.What is important when introducing a reward system for staff?Purpose of the reward system Types of reward offered21.What is important when entertaining clients?Types of activities Cost22.What is important when choosing retail premises to rent?Location Length of contract23.What is important when deciding on packaging for products?Image Production process24.What is important when selecting staff for promotion?Attitude to work Current performance25.What is important when considering a career change?Future study or training Opportunities for future promotion26.What is important when planning an advertising campaign?Market research Selecting appropriate media27.What is important when choosing transport for a business trip?Convenience Cost-effectiveness28.What is important when aiming for promotion?Quality of performance Company loyalty29.What is important when exporting goods or services for the first time?Personal Contacts Professional advice30.What is important when dealing with complaints from clients?Offering an apology Suggesting a solution to the problem31.What is important when setting prices for new products?Production costs Competitors’ prices32.What is important when aiming to reduce staff turnover?Financial incentives Career structure33. What is important when planning the layout of a new store?Attractiveness Security of goods34.What is important when choosing a new sales agent?Experience of agent Number of contacts35 What is important when monitoring the quality of service provided?Feedback from customers Checking sales figures36: What is important when…?selecting applicants for a job work experience personal qualities37: What is important when…?choosing a new supplier price and discounts reputation38: What is important when…?aiming to improve production quality up-to-date equipment staff training39: what is important when…?preparing for a job interview studying the job advertisement finding out about the compa ny40: what is important when…?deciding whether to attend a conference venue speakers41: What is important when…?developing new products market research costs involvedBEC中级口试全真试题 Part III1. Program for New StaffThe manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme.Discuss the situation together, and decide:--- what should be covered by the training programme--- how else new staff can be helped to settle into their jobs as quickly as possible2 Company Dress CodeYour Managing Director is unhappy with the general standard of dress among staff.You have been asked to make recommendations about introducing a dress code or company uniform.Discuss the situation together, and decide:---what the advantages and disadvantages of having a company uniform would be--- what kind of dress code would be appropriate for staff in different types of jobs3 Staff TrainingYour company has decided to use an outside agency for training sales staff.You have been asked to have preliminary discussions with the agency to organise this.Discuss the situation together, and decide:--- what information you will need to provide for the agency---what kinds of questions you will need to ask the agency4. Company VideoThe manufacturing company you work for is planning to make a video to show to potential customers and investors. You have been asked to help with planning the video.---Discuss the situation together, and decide:--- which departments and activities in the company should be included in the video---which company personnel should appear in the video5. Business Magazine ArticleAn international business magazine is sending a journalist to write about your region, and wants to include an article about the retail company you work for.You have been asked by your company to help the journalist plan the article.Discuss the situation together, and decide:--- what kinds of information should be included in the article--- how this article could benefit your company6. Opening a Branch AbroadThe retail company you work for has decided to open a branch abroad for the first time.You have been asked to help with the planning of the new branch.Discuss the situation together, and decide:--- what staffing arrangements might be necessary for the new branch--- which information about premises in that country it would be useful to find out about 7. Entertaining Foreign ClientsYour company is entertaining a group of foreign clients for three days, including one non-working day.You have been asked to plan a programme for the visit.Discuss the situation together, and decide:--- what kinds of activities would be suitable for the visit--- what information it would be useful to know about the clients before finalizing the program8. Work Experience ProgrammeThe manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations for this programme.Discuss the situation together, and decide:--- what kinds of work experience the company might offer--- how the participants should be selected9. English Language TrainingYour company is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide:--- how to encourage employees to take part in the training--- what kind of schedule would be suitable for the training10. TeamworkYour company is sending a small group of employees away together for three days to encourage them to work as a team.You have been asked to help plan the programme.Discuss the situation together, and decide:--- what practical arrangements the company needs to make before the trip--- what work and leisure activities would be suitable for the group11.Foreign Business TripYour company is attending a trade fair in a foreign country for the first time.You have been asked to help with the preparations for the trip.Discuss the situation together, and decide:---what travel and accommodation arrangements you will need to make before the trip---which kinds of business customs in the foreign country it would be useful to know about, and how to find out about these before the trip12. (For three candidates) Entertaining Foreign ClientsYour company is entertaining a group of foreign clients for three days, including one non-working day.You have been asked to plan a programme for the visit.Discuss the situation together, and decide:--- what kinds of activities would be suitable for the visit--- which members of staff should accompany the visitors--- what information it would be useful to know about the clients before finalizing the programme13. For three candidates Work Experience ProgrammeThe manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations for this programme.Discuss the situation together, and decide:--- what kinds of work experience the company could offer . how the participants should be selected--- what feedback and evaluation should take place after the programme has finished14 For three candidates English Language TrainingYour company is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide:--- which staff would benefit most from English language training . how to encourage employees to take part in the training---what kind of schedule would be suitable for the training15 For three candidates TeamworkYour company is sending a small group of employees away together for three days to encourage them to work as a team.You have been asked to help plan the programme.Discuss the situation together and decide:--- what practical arrangements the company needs to make before the trip--- which work and leisure activities would be suitable for the group--- how to evaluate the success of the tripBEC中级模拟口试试题Stage OneInterlocutor: Good morning. My name is John Smith, and this is my colleague, Mary Clinton.And your names are Li Hua and Wang Wei?Li: Yeah Wang: YeahInterlocutor: Thank you. Now, first of all, we'd like to know something about each of you.Mr. Li, can you tell me about yourself?Li: My pleasure. As you know, my name is Li Hua. I'm from Jiangsu province. I'm now studying in Suzhou University. And I'm majoring in international trade there.Interlocutor: Thank you. Mr Li. Now Mr. Wang, can you tell me about your ambitions?Wang: Yes. I am now a student with Suzhou University majoring in business administration. I hope I can get my MBA and join a world-famous multinational company. And after I have had enough experience, I am going to start a company of my own.Interlocutor: Thank you, Mr. Wang. And Mr. Li, could you tell me about your ambitions?Li: A big question for me indeed. I've never thought about it, but I bet I'll work towardsa CEO of a big multinational corporation. That's my goal in life. And that's why I amspending so much time on English, business English in particular.Interlocutor: Mr. Li, you said you're spending a lot of time on business English. Do you think business English is difficult to learn?Li: Not exactly, though it may be difficult at the initial stage. The thing is that you need to have some business knowledge before you start to learn business English.Interlocutor: How about you, Mr. Wang? Is it difficult for you?Wang: Not really. You know, I like English very much, and my major is business administration. So I have always found business English very interesting.Stage TwoThe importance of having a good CVWell, in my opinion, you can never underestimate the importance of having a good CV. In the majority of cases, your CV is the employer's first impression of you, your first chance to impress your potential employer, let's say. It is the essential illustration of your suitability for the job, showing how your skills and experience match your employer's requirements.But more than that, it shows your ability to summarize, prioritize and present information effectively, essential skills in today's job market. It also shows your linguistic and communicative abilities.Even though employers these days use a variety of selection techniques, such as analyzing your handwriting, a good CV is still the single most important part of any application.Stage ThreeTime ManagementYour company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation.Discuss, and decide together:------why poor time management can become a major problem in companies------what procedures could be adopted to ensure that time is managed effectively.Zhang: Hi, Ms Wang, you know, our company is sort of out of control these days. Don't you think so?Wang: Yeah. Everything seems to be in disorder here in our company. And that obviously has a lot to do with poor time management.Zhang: You mean poor time management has caused all these problems. Why?Wang: When time is not well planned within a company, they usually do not allocate blocks of time to specified tasks. They do not have a definite idea of when they should complete a certain task. And …Zhang: And I think they often neglect the ordering of priorities. I mean certain tasks need our prior attention. But in our company every task is treated on an equal basis, even if it is a very urgent task.Wang: That's the point. So time should be planned according to the importance of the tasks we need to deal with.Zhang: So what do you think we can do so that time is managed effectively here in our company?Wang: You mean what procedures we can adopt?Zhang: Sure. That's what our boss is asking us to do. Right?Wang: Right. I think we've got a lot to do. First, we should make all the staff members realize how important effective time management is to our company.Zhang: Yes, I think we can give them instruction in time management, especially those in supervisory positions.Wang: Right, perhaps we can run a few training programs for them. If need, we may invite some experts from outside to help us.Zhang: Another thing we can do is to make all the managers, or even every staff member, come up with a job description of their own. In this way, they can be pretty sure about what they are responsible for and what they are not.Wang: Yes, that's a good idea. And I think, the top managers of our company should come up with a set of rules as to what kind of jobs should be given priority to. In this way, we can make sure that important tasks are dealt with first.Zhang: Good idea. So to sum up, our company should run a few training programs, and every staff member should write a job description of their own.Wang: And rules should be made as to what kind of job should be given priority to.下面整个口语考试的例子（必须看）Stage One InterlocutorGood morning. My name is John Smith, and this is my colleague. S/he’s just going to listen to us. Could I have your mark sheets, pleas e? Thank you. And your names are A and B? A: Yeah B: YeahInterlocutor: Thank you. Now, first of all, we’d like to know someth ing about each of you. Mr.A, can you tell me about yourself?A: My pleasure. As you know, my name is A. I’m from Tianjin. I’m n ow studying in Tianjin University. And I’m majoring in internationa l trade there.Interlocutor: Thank you. Mr. A. Now Miss B, can you tell me about y our ambitions? Wang: Yes. I am now a student with Nankai Universit y majoring in business administration. I hope I can get my MBA an d join a world-famous multinational company. And after I have had e nough experience, I am going to start a company of my own. Interlocu tor: Thank you, Miss B. And Mr. A, could you tell me about your am bitions?A: A big question for me indeed. I’ve never thought about it, but I bet I’ll work towards a CEO of a big multinational corporatio n. That’s my goal in life. And that’s why I am spending so much time on English, business English in particular.Interlocutor:Miss.B, you said you’re spending a lot of time on business Englis h. Do you think business English is difficult to learn? Li: Not ex actly, though it may be difficult at the initial stage. The thing i s that you need to have some business knowledge before you start t o learn business English. Interlocutor：How about you, Mr. Wang? Is i t difficult for you?Wang: Not really. You know, I like English very much, and my major is business administration. So I have always found business Englis h very interesting. Stage Two Interlocutor:~ Now, in this part of the test I'm going to give each of you a choice of three different topics. I'd like you to select one o f theopics and give a short presentation on it for about a minute. You will have a minute to prepare this and you can make notes if you want. After you have finished your talk, your partner will as k you a question. ~ All right? Here are your topics. Please don't w rite anything on your topic card.[Interlocutor hands each candidate a different topic card, some spare paper and a pencil/or notes. Candidates have one minute~ preparatio n time. Both candidates prepare their talks at the same time, separat ely.] Interlocutor:~ All right. Now, *B, would you begin by telling us which topic you 've chosen, A, B or C?~ When you've finished talking, *A will ask you a question about you r talk. *A, you're allowed to take notes while *B is talking.*B, would you like to begin? [Candidate B speaks for one minute.] B: The importance of having a good CVWell, in my opinion, you can never underestimate the importance of ha ving a good CV. In the majority of cases, your CV is the employe r’s first impression of you, your first chance to impress your poten tial employer, let’s say. It is the essential illustration of your s uitability for the job, showing how your skills and experience match your employer’s requirements.But more than that, it shows your ability to summarize, prioritize an d present information effectively, essential skills in today’s job mar ket. It also shows your linguistic and communicative abilities.Even though employers these days use a variety of selection technique s, such as analyzing your handwriting, a good CV is still the si ngle most important part of any application. Interlocutor:Thank you. Now, *A, can you ask *B a question about his/her talk? [A asks a question.] Interlocutor:~ Thank you. Now, *A, it's your turn. When you've finished talking, *B will ask you a question about your talk. *B you're allowed t o take notes while *A is talking.~ All right? *A, do you need a few seconds to think about your top ic again? [A is allowed ten seconds if necessary.]*A, can you tell us which topic you've chosen to talk about, A, B or C? All right? Would you like to begin? [Use only if ca ndidate does not start the talk immediately.] [A speaks for one minut e.] Interlocutor:~ Thank you. Now, *B, can you ask a question about his/her talk? [B asks a question.] Interlocutor:~ Thank you. [Materials are collected.]*USE CANDIDATES' NAMES THROUGHOUT THE TEST.Stage Three Collaborative task and discussion {about seven minute s} Interlocutor:~ Now this part of the test is a discussion activity. [Interlocutor points to the card showing the task while giving the instructions below.]~ You have 30 seconds to read this task carefully, and then about t hree minutes to discuss and decide about it together. You're expected to give reasons for your decisions and opinions. You don't need t o write anything. Is that clear? [Interlocutor places the card in fro nt of the candidates. Candidates have 30 seconds' preparation time.]~ Are you ready to begin? I'll just listen and then ask you to sto p after about three minutes. Please speak so that we can hear you. [Candidates have about three minutes to complete the task.] Titl e Time ManagementYour company has found that ineffective time management is one of th e major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discu ss, and decide together:why poor time management can become a major problem in companies what procedures could be adopted to ensure that time is manag ed effectively.Zhang: Hi, Ms Wang, you know, our company is sort of out of contro l these days. Don’t you think so?Wang: Yeah. Everything seems to be in disorder here in our company. And that obviously has a lot to do with poor time management.Zhang: You mean poor time management has caused all these problems. W hy?Wang: When time is not well planned within a company, they usually d o not allocate blocks oftime to specified tasks. They do not have a definite idea of when t hey should complete a certain task. And …Zhang: And I think the y often neglect the ordering of priorities. I mean certain tasks nee d our attention. But in our company every task is treated on an e qual basis, even if it is a very urgent task.Wang: That’s the point. So time should be planned according to the i mportance of the tasks we need to deal with.Zhang: So what do you think we can do so that time is managed effe ctively here in our company? Wang: You mean what procedures we ca n adopt?Zhang: Sure. That’s what our boss is asking us to do. Right?Wang: Right. I think we’ve got a lot to do. First, we should mak e all the staff members realize how important effective time managem ent is to our company.Zhang: Yes, I think we can give them instruction in time management, especially those in supervisory positions.Wang: Right, perhaps we can run a few training programs for them. I f need, we may invite some experts from outside to help us.Zhang: Another thing we can do is to make all the managers, or eve n every staff member, come up with a job description of their own. In this way, they can be pretty sure about what they are respo nsible for and what they are not.Wang: Yes, that’s a good idea. And I think, the top managers of ou r company should come up with a set of rules as to what kind of j obs should be given priority to. In this way, we can make sure th at important tasks are dealt with first.Zhang: Good idea. So to sum up, our company should run a few traini ng programs, and every staff member should write a job description o f their own.Wang: And rules should be made as to what kind of job should be gi ven priority to.。

高级剑桥商务英语口语考试资料part 1Market ResearchThe definition of market research: study carried out by a company before launching a new product, into the needs, lifestyle, income, etc of potential buyers and to measure the success of similar products that are already available. It may involve interviewing people in the street or giving away sample product.○1 Market research can be done for both a product and a company. As for a product, it is the first step when promoting a new product. It can find out whether the market accept the product or not. As for the company, market research can find out the customers’ opinion about the after-sales services and corporate image.○2 There are generally four ways of doing market research, observation, survey, questionnaire and telephone interview.○3 There are four procedures while doing market research. First, represent suitable questions. Second, record the customers’ feedbacks. Third, gather these statistics. Forth, analyse them and draw a conclusion.VI. SalesEx: How to sell a product effectively in international markets.○1 Advertising. Choose a media to advertise your products in a foreign country, TV commercials, magazines, bill board, or etc. Makesure it suits the local tastes. Maybe you can try to sell on the net; it will receive the world-wide attention.○2 Do market research. Find out whether the products are accepted by foreign customers. It can be carried out as surveys, observations, and questionnaires.○3 Adjust your product to the local tast es. Although the caseof your products are the same, you can change some details. Take IKEA,the largest furniture retailer, for example, is doing well in suiting the local taste.○4 What I want to put emphasis on is franchising. Franchisingis a good way to sell your prosuct in a foreign country. As local businessmen understand their own culture best.part 2Advertising1. Media○1 The types of media: TV and radio commercial, newspapers and magazine, poster and bill board, direct mail, the Internet, etc○2 Advantages and disadvantages of the major typesTV: high attention, combination of sight, sound and motion; high cost and less audience selectivity.Newspaper: flexibility, good local market coverage, broad acceptance; short life, poor reproduction quality.Magazine: high geographic and demographic selectivity, credibility, long life, good pass-along readership; having rivals in the same magazine.Direct mail: audience selectivity, flexibility, no ad competition within the same medium; relatively high cost, junk mail image.Internet: high reach of international audience, similar effect as TV commercial, interactive; the users of Internet are limited, compared with TV.○3 Consider your target audience and your budget to make a wise decision.2. Agency○1 Select a suitable agencyA. Consider the reputation and past performances of the agency. Agencies provide the client with the services of highly skilled individuals who are specialists in their chosen field.B. Same compensation philosophies. Different compensation systems may result in disagreement.C. Stability in agency’s policies. Mergers and acquisitions may lead to policy changes. This will have negative effect on the performance of the agency.○2 Ensure that agencies maintain a high level of effectiveness.A. Regular reviews: financial and qualitative assessments.B. Financial audit: It is designed to verify costs and expenses, salaries for the employees, and payments to the media and outside suppliers.C. Give detailed instructions or certain trainings to the agencies about how to represent a company.D. Make full disclosure of any potential and existing conflict of interest. One agency cannot run two accounts which are indirect competition with each other. In some cases, even indirect competition will not be tolerated.3. Trade fair and exhibition○1 Types of exhibition. What are exhibited? Whether it is related to your field? Whether you can find potential customers, suppliers, or partners?○2 Scale of e xhibition. How many participants are listed? Whether it is local or national or international?○3 Publicity of exhibition. How far is the organizer willing to increase public awareness? Whether they are able to attract public attention and the leading companies of the field?○4 Cost of admission. Some of the exhibitions are relatively high, because they wish to attract only the professionals of their own field. Some are admission free, because their target market is theentire population.○5 Other poi nts: Location, transportation, accommodation and time.Ex: The importance of selecting appropriate members of staff to attend exhibitions.○1 The exhibition is a stage for a company to exhibit its product, capacity and credibility.○2 The members nee d to know every aspect of the product and the company, and what the company wants in the exhibition.○3 They should have eloquence to promote the product and the flexibility to adapt to the changes.○4 Because they represent the image of the company, t hey should also have a good physical appearance.。

剑桥商务英语口语讲义第七讲Ⅰ Life English1I owe you.I owe you one.I owe you a big favor.I appreciate it.Im much obliged.Im indebted to you.2.Thank you.Thank you very much.I cant thank you enough.Im grateful.Im really grateful.Im more than grateful.3.Im really sorry.Im extremely sorry.I apologize from the bottom of my heart. Its my mistake.It shouldnt have happened.I wont let it happen again.4.Dont take me seriously.Dont believe what I say.Im just talking nonsense.Im just making a joke.Im trying to be funny.I only want to amuse you.Im kidding you.Im teasing you.Im just joking with you.Ⅱ Presentation TopicsTrade FairWHAT IS IMPORTANT WHENs the reason why（五）常用口头衔接语Well， it seems to me that s true， but on the other hand t have put it better myself.Thats just what/all I was thinking.Theres something in that， I suppose.Thats exactly my opinion.Well， the point Im trying to make is that s how I feel.Thats just how I see it.（六）常用词汇1．动词：to clarify， to explain， to interpret， toput sth. another way， to recap on sth.2．名词：a summary， a decision， a report， an oute，a write－up， a remendationⅣ Presentation QAWHAT IS IMPORTANT WHENDEVELOPING AN ADVERTISING PROGRAM？l OBJECTIVEl BUDGETOutlinethree steps carefully planned in advanceinformobjective persuaderemindhow much， spendbudget control costwithinTV， radio， newspaper， magazinemedia scope， reacheffectivenessfinally evaluating system提问及应答（1）细节扩展法：用非凡疑问句Question 1>You mentioned three objectives of an advertising program. How can you judge the very kind of the objective a specific advertising program serves？Question 2How many ways are there for you to control costs of advertisement？Question 3As for the products of your pany， which media do you think is the best one for advertising？ And why？（2）个人意见法：用一般疑问句Question 4Do you think timely adjusting is just as important as preparation beforehand in the development of an advertisement program？Question 5I heard you talked about evaluation systems of advertisement， and found myself quite interested in it. Has your pany adopted/evolved such a system？ How does it work？Question 6Do you believe/agree/support that advertisement is the best way in promoting sales？答复以下问题时简明扼要Answer to question 1There are two main aspects we must take into consideration when judging the objectives of a specific advertising program. Firstly， we must decide what major category the product belongs to. Secondly， the currentsales situation of the product on the market should be considered.Answer to question 2I think the advertisement costs can be controlled by two ways. The first way is to choose the most economically －efficient media， such as newspaper or radio rather than TV slots， for the former two will reach the general public at a relatively low cost. The second way is to ensure that the quantity of advertisement is appropriate， with no space for waste.Answer to question 3Since my panys manufacturing mainly focuses on food products， I believe TV may be the best media for advertisement. Because TV reaches the most extensive mass and seems to serve a very strong influence on children and women， who pose the major consumers of our products.Answer to question 4Yes， I quite agree with you. Because the market situation keeps changing almost without stop， timely adjusting is of key importance leading to a suessful launch of an advertising program. But it never reduces the significance of preparation.Answer to question 5Thank you for your interest in our pany. Actually， our pany adopted this evaluating system last year. It hasworked very well up till now， providing us with a set of quantified standards in evaluation， which are much more objective in parison with previously man－made criteria.Answer to question 6It cannot be denied that advertisement is a very effective way of sales promotion， but I dont think it is the only way to do this. Cutting prices， for example，sometimes generates the same result as advertisement does. And thats a more direct way， and is money－saving.。

BEC商务英语考试高级必备口语材料集锦整理下面我给大家共享一些bec高级的口语材料，盼望可以关心大家提高口语成果。

BEC（商务英语）考试高级必备口语材料(1)询问个人信息本项考试的时间：3分钟左右。

本项考试的形式：由考官逐个向考生提出问题，考生进行回答。

本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变万化，但肯定设计个人信息的某个方面。

通常，为了核对考生资格，考官会问以下问题：What’s your name?/can you spell your family name?/canyou spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray.本项考试的目的是：考官借助于对考生个人信息的提问，核对考生考试资格，并通过与考生之间的沟通，考察考生的发音，语法和用词。

本项考试从难度上来说是口语三项考试之末，但由于其为考试第一项，所以考生在本项中留给考官们的印象至关重要。

考生们必需仔细对待。

考生在本项考试中必需做到：1.克服考试开头时的紧急心情。

（方法）：提前进入考场，适应考场环境。

了解考试模式，进行模拟训练。

2.听清考官所问之问题。

若没有听懂，可以要求考官重复其问题。

方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。

3.全面地回答考官提出的问题，不能跑题。

有用技巧：A. 对于考官提出的特别疑问句，首先使用单词、词组或（句子）赐予明确的答复。

然后阐述理由。

B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。

C. 对于考官提出的选择疑问句，方法同A。

4.不要与另一位考生沟通，不要干扰另一位考生的答题。

5.有时由于时间问题，考官有可能特别简洁地进行本项甚至打断考生的答题，这考生的临场表现没有任何关系。

商务英语口语的复习资料1. The importance of teamwork for the effective management of projectsA: to manage projects involves heavy workload and requires much of the pany’s energy and human resource. However by using teamwork we can make this plicated work bee simple and easy. First when we set up a project-oriented teamwork all members of the projects are united and work in a teamwork spirit. That means they work more systemically and coordinate more with each other. As leaders we won’t worry about the time we w ill have to waste on the coordinating procedures anymore. Second by using teamwork we can create a sound and effective munication with the project and monitor the munication between members as well as the munication between boss and subordinates. Third in a team everyone tries to help others in their work and a lot of problems can be solved quickly after they our. The managers can thus save the energy and time for trouble-shooting.2. The importance of providing employees with clear job descriptionsA: if you give your employees clear job descriptions they will have a better understanding of what their jobs are and what their bosses expect from them. Then they can work aording to their aims without any misunderstanding oftheir jobs which will definitely improve the efficiency of your employees’ work. In addition for managers clear job description can enable them to know their subordinates’ work better and to monitor and control their work effectively.3. The importance of understanding cultural differences when working in an international environment4. How to ensure that pany growth proceeds at the optimum rateA: first we should control the expansion of our pany which if not appropriate can cause too much bubble and give a false impression of prosperity. Second plan our pany’s future carefully. This includes considering in detail the budget of our pany; opening more markets for the pany’s products and gearing our pany towards a right direction in which its development can be sustainable sound and rapid. Third make sure that we can get all the resources neededfor our pany’s development including the materials we need to produce our products the capital we need to make investments and the human resource we need to keep ourstaff highly-qualified.。

bec口语资料汇总BEC的口语考试需要在备考时多加练习才能取得高分，下面是今天小编给你们整理的bec口语考试资料~BEC商务英语高级必备口语资料：TeamworkTeamworkYour company is keen to encourage staff to work together in teams. You have been asked to suggest ways in which this could be implemented.●How to convince staff of the advantage of teamwork●How to evaluate the results of the company's policyStaff FitnessYour company is keen to have a fit and healthy workforce. You have been asked to suggest ways in which this could be achieved.●What the advantages are to a company of having a fit and healthy workforce●What facilities a company should provide in order to encourage staff to be fit and healthyInvesting in Staff TrainingYour company has recently had a problem with staff leaving the company shortly after completing training courses. You have been asked to write a report for senior management on this situation.●How to encourage staff who have undertaken training courses to stay with the company●How to ensure that a company benefits from providing a range of facilities for its workforceCorporate EntertainmentYour company is keen to establish a policy for entertainingimportant clients.You have been asked to make recommendations for a policy for corporate entertainment.●What are the advantages and disadvantages to a company of entertaining clients●What are the criteria for selecting entertainment for clientsStaff RetirementYour company wants to introduce a program to help staff prepare fully for retirement.●What practical preparations staff need to make for their retirement●What the advantages and disadvantages are to a company of staff retiringWorking from HomeYour company is considering allowing some employees to work from home for part of the working week. Your managing director has asked you to write a report on this proposal.●Which employees this system would be most suitable for●How technology could help to make the system of working from home effectiveExport OfficeYour company has decided to open an export office in order to deal with an increase in orders from abroad. This office will be responsible for the company’s exports and will be visited by foreign representative.●What kinds of jobs will be available in the new office●What training will be needed for these jobsNew FactoryYour company is expanding and wants to open a new factory in another area. You have been asked to consider where the bestplace would be to locate it.●What factors need to be considered in choosing a good location●Which of these factors are the most important to consider商务英语考试BEC高级口语备考资料:董事会Board of DirectorsDialogue oneF: So tell me what's the difference between the board of directors, the CEO and the stockholders, they all seem to be the same group of people to me.M: No, there is definitely difference, you know, the stockholders are the people who own the company, they're the financially contral systems, then there is the CEO, the chief executive officer, he is the hot shy, the main guy who is the boss, if there is only one person with absolute power of organization, everyone knows that the power would go to their head, it's too dangerous! That's the reason for board of directors, the board is made up of people who are experts in the industry, they could be relatedto the organization, but more commonly, they are independent and non- buyers.F: How many people are on the board of directors?M: Usually not more than fifteen, not less than ten, they meet monthly, quarterly or by annually to oversee the organization or company, they provide long term planning and vision, and also act as more a watch dog to keep the company in line.Dialogue twoM: I hereby call the Meltron Asset's board of directors to sember general meeting to order, we'd like to welcome the presidents of meltron's CEO Andrew Lupinsky, and we'd also liketo recognise representative of our stock holders group who'll join us today. Our main order of buysiness today is the official appoitment of a new director to our board to fill the vacant chair of the Leis Francis Depue, I'll now turn the timeover to our secretary to continue with the proceedings. Thanks , Henry, I'm sure we're all meeting together with mix filling it today, Fransis was active member of our board for more than twenty years, and her passing has left a big hole on our board, our community, and in our hearts. Francis was irreplaceble, but today we've come together to welcome a new face to our board, I would like everyone to meet ThomasKennedy, regional director of Misuner General Hospital, Dr Kennedy has vast experience in the medical field and he licensed medical doctor, it will be his first time serving on the board of directors, and we are looking forward to his service and all that he brings to the table 。

2011.06.02UNIT ONE Company Operation and Management第一单元公司运作与管理1.1 Teamwork 团队合作Teamwork 团队合作，团队精神Team-based 以团队为基础的Horizontal[ˌhɔrəˈzɑntl] [ˌhɔrəˈzɑntl] organization structure 横向企业结构Corporate goals 企业目标Charter 规章，章程Be accountable for 对…负有责任Creative innovation 创新改革，创新发明创新精神Reward system 奖励制度Pay back 回报，报偿Individuality 个性Independent thinking 独立的思想Group decision-making 集体决策Managerial skill 管理技能Coordinate 使协调，调整Interpersonal relationship 人际关系Mutual trust 相互信任Bring out the potentials 充分发挥潜能Closely-knit （关系）密切的Keep track of 跟踪，追踪Time-consuming 花费时间的Line manager 部门经理，业务经理（与行政经理相对）Pre-building 团队建设Nurture 培养，教育，发展['nə:tʃə]vt. 养育; 培育, 培养n. 教养, 培育Nurture team dynamics [dai'næmiks]培养团队活力Promote [prə'məut] team spirit 提倡团队精神Drive team success 驱使团队成功Minimize ['minimaiz]将…减少到最少，最小化Inhibit [in'hibit]约束，抑止Liven ['laɪvən]up 使…有生气Training session ['seʃən]一场训练，培训课期Rafting ['rɑ:ftiŋ]漂流Rock climbing 攀岩Teammate 队友Impact 影响，效果Complementary [,kɔmplə'mentəri:, -tri:]补充的，互补的Revitalize [ri:'vaɪtl,aɪz]使新生，给予新的活力Trait [treit]（个人性格方面的）特征，显著的特点Commitment [kə'mitmənt]敬业精神Interpersonal communication skills 人际交际技能，亦作interpersonal skillsHow to Make Teams Effective如何组建精锐的团队People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of teamwork or how to develop an effective team.在各种工作场合，人们都在谈论团队建设、团队合作、自己的团队，但是却很少有人真正理解如何体验团队合作以及如何组建一支精锐的团队。

bec 剑桥商务英语初级口语背诵材料BEC (Business English Certificate) is an internationally recognized qualification that demonstrates proficiency in business English. The BEC exams are offered by the University of Cambridge and are split into three levels: Preliminary, Vantage, and Higher. In this article, we will focus on BEC Preliminary, also known as BEC Preliminary (BEC P) or Business Preliminary.BEC Preliminary is an entry-level exam that assesses candidates' ability to communicate effectively in everyday business situations. The exam consists of four papers: Reading and Writing, Listening, Speaking, and Business English. In this article, we will provide some useful material for BEC Preliminary speaking practice.Part 1: IntroductionExaminer: Hello. What’s your name?Candidate: My name is [candidate's name].Examiner: Can I have your mark sheet, please?Candidate: Sure, here you go.Part 2: Describing a photoExaminer: Please look at the two pictures. In the first picture, two people are working in an office. In the second picture, two people are talking in a cafe. Compare and contrast the two pictures.Candidate: In the first picture, the two people are working on a laptop in an office, while in the second picture, the two people are talking over coffee in a cafe. The office looks more formal and professional, while the cafe is more casual and relaxed. The people in the office are dressed in business attire, whereas the people in the cafe are dressed more casually.Examiner: Thank you. Now, let’s talk about your daily routine. Can you describe a typical day for you at work?Candidate: I usually start my day by checking my emails and making a to-do list. Then, I attend meetings and conference calls throughout the day to discuss projects with my team. I also have lunch at the cafeteria with my colleagues. In the afternoon, I focus on completing tasks and meeting deadlines. At the end of the day, I review my work and plan for the next day.Examiner: Thank you. Now, let’s talk about your future plans. What are your career goals?Candidate: My career goal is to climb the corporate ladder and become a manager in my field. I want to gain more experience and knowledge so that I can lead a team and make strategic decisions for the company. I also want to continue learning and growing professionally to achieve success in my career.Examiner: Thank you. That’s the end of the speaking test.In conclusion, practicing these speaking materials for BEC Preliminary will help candidates improve their communication skills and confidence in business English. By mastering these materials, candidates can effectively communicate in various business situations and achieve success in the BEC Preliminary exam.。

BEC中级口语第一课时常用句型I am writing to you concerning…我写信给你是关于You can’t miss it.你一定找的到I can’t agree more. 我很赞同你It may have slipped your mind, but…你可能忘了，但是（确实有这么回事）You can always reach me at the number…打这个电话你总能找到我We would very much appreciate it if you could…如果你...我们会非常感谢I noted with interest your advertisement for…对于你们的广告我很感兴趣的是..Yes, that’s true, but on the other hand…是，这是对的，但是在另一方面（部分肯定）That’s exactly what I think.这正是我所想的Maybe, but don’t you think…?你不认为...（提出建议）You are wanted on the phone. 有你的电话As requested, we enclose for your attention…根据你们的要求，我方附上...同义词、近义词、相似词的辨析。

1) chairman主席，会长, president总裁，总统, CEO首席执行官，总裁, Managing Director总经理, General Manager总经理.2) dealer商人, merchant店主, trader, businessman, distributor经销商.3) deputy副总, vice-代理的, associate合伙人, assistant助理.4) discharge, unload, land 卸货5) discount折扣, reduction减少, rebate减少（税）, allowance津贴.第二课时ⅡPresentation ExamplePART 2: Mini-presentationA: WHAT IS IMPORTANT WHEN…?Selecting applicants for a job•Working experience•Personal qualitiesSample 1I choose topic A-what is important when selecting applicants for a job. As to this topic, as far as I am concerned, there are 3 things to consider.First, I think working experience is very important when selecting applicants. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience.Second, we must consider the personal qualities of the applicants, such as personality and health. Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creative.Third, I believe language is of great importance when selecting applicants. Nowadays, we do business with people from all over the world. Always we buy goods from Africa, and sell our electronic product to Europe; a foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreignlanguages will have a better chance to get the job.Sample 2As we all know, the criteria used by HR professionals in screening and selecting applicants normally include such factors as working experience, personal qualities and communicative skills.Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way.In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’ spirit? Surely any organization can benefit from the reliability, devotion and enthusiam of its employees.Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employees.B: WHAT IS IMPORTANT WHEN…?Preparing for a job interview•Studying the job advertisement•Finding out about the companyBefore you go for an interview, you must make preparations so as to face the interviewer with more confidence. They include studying the job advertisement, finding out about the company, preparing yourself psychologically, etc.Firstly, you should study the job advertisement carefully so that you can match your knowledge, skills and abilities with the specifications required for the post. You must assure the interviewer that you have all the qualifications required, so you are the right sort of person they are looking for.Secondly, you should know more about the company, such as its profile, structure, existing problems, requirements, campaigns and future plans. As a Chinese saying goes: “know the opponent and know yourself, and you can fight a hundred battles without defeat.”Finally, you should also prepare yourself psychologically and this will help you combat stress. Rehearsing the interview with your friends, for example, is a good relaxation exercise that can install confidence in you.第三课时ⅠConversationPART 1: Exchange personal informationThis part aims to prepare the candidate for phase 1 of the speaking test, which takes the form of an interview, with each candidate talking in turn to the examiner. This involves the candidate answering questions, responding to a comment or participating in an exchange or greeting.Activity 1:Asking each other’s name (including spelling), hometown, occupation, hobbiesFurther probing: describe your hometown (location, city, town, village) climate, population, etc.Further probing: describe your occupation/ or major (if student), likes and dislikes about your occupation.Further probing: asking each other about marital status/ with or without boy friend/girlfriend.Asking for opinion on married/single life, which is better?Further probing: asking each other about hobbies.第四课时ⅠTongue Twister1.Good cookies could be cooked by good cook if a good cook could cook good cookies.2.If you understand, say understand.If you don’t understand, say don’t understand.If you understand say you don’t understand.How can I understand you understand.Understand?3.Peter Pipe picked a peck of pickled peppers prepared by his parents and put them on a large paper plate. ⅡConversationⅢ Conversation TopicsAsking about personal views.1. Why do you study English?2. Why do you want to study business?3. What do you think of some modern methods of payment (credit cards, cheques, bank transfers 银行转账)?4.What role does the computer play in modern business? 5. What are some necessary steps for preparing a business trip overseas?6. Which kind of office would you prefer to work in, cellular or an open-plan office?格子间还是开放式7. What do you think of international trade?8. How to deal with customer enquires on the phone? 消费者打电话问讯9. Transportation: (What is your usual means of transportation? Compare the various means of transportation)10. Health and safety in the workplace (How to ensure a healthy working environment for employees? What are somehealth hazards in the office/factory shop? What safety measures should be adopted in the workplace?)11. How to keep a balance between growth and environment protection?12. Radio and TV (What are your favorite/TV programs? Why?)13. What kind of role does advertising play in promoting your products/services? Which form of advertising is mosteffective in your opinion?14. What are the required qualities of a modern manager?15. What do you know about flexible time? 弹性工作制第五课时第四讲Ⅰ Life EnglishTalking about money1．If you have money, you can easily make money.Money makes money. 钱生钱Money begets money.If you are in debt, you lose your self-respect. 自尊You lose your motivation. 动力Your debt continues to grow. 你负债及日俱增You start to worry.You need to borrow more money.You get even deeper in debt.2.Money comes.Money goes.But the memory is always there. 钱来钱去，留给你的只是记忆Money talks.Money rules.Money is power. 钱是万能的3.Money burns a hole in your pocket. 钱是留不住在口袋里的It goes out as fast as it comes in. 钱用的比来得快You’re a spendthrift. 你是个浪费钱的人Don’t squander your hard-earned money. 别挥霍你辛苦赚来的钱Put your savings in the bank. 把你的储蓄放在银行里savings account （注意＋s）Never live beyond your means. 不要入不敷出live within one’s means 量入而出Be a good consumer. 做个理智的消费者customer，clientBe a smart shopper.Be a clever buyer.ⅡPresentation TopicsTeam WorkWHAT IS IMPORTANT WHEN…?MANAGING A PROJECT●ENCOURAGING TEAMWORK●KEEPING TO SCHEDULEWHAT IS IMPORTANT WHEN…?CHOOSING PEOPLE TO WORK IN TEAMS●V ARIETY OF EXPERIENCE●PERSONAL QUALITIESKey point: improve working efficiency. This plays a crucial role in the commercial practice in Western world.Explain the importance of team work:a.Teamwork reflects the combined experiences, knowledge, intelligence and views of a group of people, so it willdefinitely improve the quality and efficiency of the work.b.If the participants worked together, it would be easy for them to come up with creative ideas. This is particularlyvaluable for a relatively complex work, for the people working in a team, if one of them gets stuck on a matter, others/the rest could chip in their ideas and get the problem sorted. But if you work on your own, for instance, you are the sole manager in the department.c.If people did not work as a team, everyone would have to wait for the decisions made by the manager and it wasnot easy to get people to take on responsibility for anything.d. A huge and complicated project is not possible to be completed/done by merely one person. For instance, 3Gorges project-a huge amount of money, 30 million people have to emigrate to elsewhere, a lot of commercial contractse.You will get bored quickly if you work on you own. But if you work in a team…f.Working in a team can increase personal awareness of abilities and complementary skills in colleague.How to improve teamwork:Common objective；General ideas; friendly atmosphere; not bossy; patient; good manners; modest; leadership; good interpersonal skills; variety of experiencea.Variety of experience and a broad horizon would help to tackle urgent matters and establish his or her personalprestige. Well-experienced staff are capable of overcoming storms and crises.b.On coming across problematic issues, new or inexperienced staff usually will feel depressed and even start topanic. One or a number of experienced staff will, in this kind of situation, automatically become the spiritual leaders of the team and can get the issues in question solved quickly.c. A wide range of experiences are important to a team member, because you never know what kind of problemsmight suddenly come up to you. Experiences in different fields will enhance the chance of successfully sorting out the problem with your knowledge which is based on your past experience.Personal qualities:a.The basis of the team work is mutual trust and friendly atmosphereb.Good manners, not too bossy, patient, modest, leadership, good interpersonal skills.Project ManagementWHAT IS IMPORTANT WHEN…?MANAGING A PROJECT●ENCOURAGING TEAMWORK●KEEPING TO SCHEDULEKey points: Team work, time pressure (keeping to the schedule)Team work: as explained in the teamwork sectionTime pressure:a. A well-designed schedule can clarify yourself to the project. You should ensure that you would be runningbefore the schedule rather than after it.b.Time is always of essence for a project.c.Failure to keep to the schedule will result in/cause late completion.te completion will lead to: civil litigation, injured party will become entitled to claim compensation/entitled tosue the brea ching company.e.When the project is being processed/in the course of carrying out the project, there will be a lot of commercialactivities involved. Such as investment banks advance cash; raw material supply, planning permission, sub-contract/outsource. Failure to stick to the schedule will affect above matters.CompetitionWHAT IS IMPORTANT WHEN…?DEALING WITH COMPETITION●PRICING POLICIES●ADVERTISING STRATEGIESWHAT IS IMORTANT WHEN…?SETTING PRICES FOR NEW PRODUCTS●PRODUCTION COSTS●COMPETIORS’ PRICESKey points:Pricing; Advertising; Production costs; Competitor’s price; Market ing; a wide range of services and productsPricing:a.(For a consumer): all consumers would like to go for higher quality and less expensive products. It is a commonsense.b.(For a manager): correct pricing policies can capture a large number of consumers in a short period of time.c.For a newly established company: correct pricing policies are particularly important for newly establishedbusinesses. The major task for them at the early stage is to draw the public attention and make their company and their brand known to the public. When a new product is put into market, there may be very few people knowing/who know about it…(e.g.Thai curry source)Competitors’ price:a.Once a new product is put into market, it will immediately face the competition from rivals. The price warsometimes can be incredibly fierce and crude.petitors’ price will mirror the consumers’ attitude about certain products and the satisfaction about theirprices.c.If you fixed the price higher than your rivals without higher quality of service, you might soon find yourself inan unfavorable situation.d.Correct pricing policies could also defeat some competitors in a short period of time. For example: Safeway,Tesco price war against all small bread manufactures. In this case, Safeway and Tesco fixed their price for 7p per loaf, which is 23p cheaper than their competitors’ offer. As a result of this, in 35 days time, most of their competitors went into liquidation.Advertising strategies: 广告策略a.The fundamental task for a company is to make its products and itself known to the public. There are many waysto achieve this, advertising is the most important one.b.Advertising through different media can cover nearly every corner in the world. The main channels are:-TV-Radio-Internet-Newspaper-Bill Board-Poster-Magazinec.The advantage/point of advertising is not only about propagandizing your company but also competingagainst/with your rivals. A company, through proper advertisements, can manage to introduce the advantages of their p roducts comparing to their rivals’, and therefore convince the consumers that their products would be the right choice. For instance, Car manufactures can put in their new designs to the ads, e.g. ABS, double airbags to convince the prospective customers that their cars are safer than others.第六课时第五讲ⅠLife EnglishTalking about time1.How are we doing for time?Do we have time for that?How much time do we have left?Are we on schedule?Do we have time?Are we making good time?2.Times flies by too quickly.Time passes by too swiftly.Time waits for no man.Enjoy life while you’re still young.Don’t miss any opportunity.Don’t pass up any good chances.3.Time is important.Time is valuable.Time is precious.Do as much as you can every day.Take every opportunity and chance given to you.Don’t waste any time.ⅡPresentation TopicsMotivating staffWHAT IS IMPORTANT WHEN…?MOTIV ATING STAFF●FINANCIAL BENEFITS●CAREER DEVELOPMENT OPPORTUNITIESWHAT IS IMPORTANT WHEN…?INTRODUCING A REW ARD SYSTEM FOR STAFF●PURPOSE OF THE REW ARD SYSTEM●TYPES OF REW ARD OFFEREDWHAT IS IMPORTANT WHEN…?AIMING TO REDUCE STAFF TURNOVER●FINANCIAL INCENTIVES●CAREER STRUCTUREKey points: Financial benefits; Career development/structure; reduce staff turnoverFinancial Benefits:a.Managers, company owners and supervisors have always been frustrated and bewildered by employees withlittle or no motivation.b.Staff always want reward for their contribution to the company and what they are worth. Such factors are justlike market forces. The fundamental reason of looking for a job is to get pay. Staff do the job what they are paid for. However, quite often, the staff work overtime under their managers’ demand. If the company fails to give proper financial benefits staff might subsequently feel not being fairly treated, and therefore frustrate their enthusiasm for their work.c.Staff want some sort of recognition for the job that they do. Correct financial benefits plan will arouse theirenthusiasm; otherwise they would feel being ignored.d.The job that the staff are doing is not always interesting, or the working environment may not be pleasant, ortheir colleagues might not be very helpful and cooperative. In this kind of situation/under the kind of circumstance, the staff would become stressful and uninterested in their job. Correct financial benefits can normally distract staff from their dissatisfaction with….Career development/structure:a.Job-hunting is always a two-way process. On one hand, the employees look for their ideal jobs, on the otherhand the employer, at the same time, look for competitive people. An employer has a number of methods to attract the best people into its business. Such as high pay, traveling opportunities, company cars and training/career development opportunities.b.Good educational background is not the only element that the future employers will take into account when theylook for someone in the job market. Postgraduate qualifications and professional trainings are equally or even more important than the higher education degrees. When the HR managers only have 30 seconds to go through each applicant’s CV, the sector that will catch their eyes are normally your qualification and professional training experiences, which show whether you suit their vacant positions.c.Nowadays, very few people would like to go for that kind of job-for-life posts. They all wish to have their jobsbetter and better. If an employee is able to get the opportunities to obtain some sort of professional training during the course of employment, this experience will definitely enhance his value in the employment market and therefore benefits his future job-hunting.d.So in the two-way job-seeking process, while the employer is choosing its favorite people, the wise futureemployee will consider the training and career development opportunities with his/her future employer and try to make himself/herself more competitive in the employment market.ⅢBusiness Dialogu e1) Negotiating a Job OfferEmployer: would you consider an offer of $56,000 per year?Ms. Wilson: What kind of benefits are talking about?Employer: Our standard package includes health insurance, two weeks vacation and a company car.Ms. Wilson: Are these things negotiable?Employer: Uh…not normally. What do you have in mind ?Ms. Wilson: Vacation time is important to me. I would be willing to give up these other items in order to receive more vacation days.Employer: What an interesting idea, Ms. Wilson. Would you also be willing to accept a cut in initial salary?Ms. Wilson: possibly. What do you have in mind ?2) Employee Pay RaiseBoss: You have done an excellent job this year and we are pleased with the results.Employee: I am glad that you have been happy with my performance.Boss: As a result of your performance, we happy to offer you the position of manager.Employee: Does this title come with an increase in salary?Boss: Yes, it does.Employee: Can you give me the specifics?Boss: Your monthly gross salary will increase by $500.Employee: That sounds fair.3）Asking for a RaiseMr. White: So, tell me: what makes you think we should give you a raise?Miss Small: I’ve got several good reasons. I’ve been here several years, my work has proven to be good, and I’ve noticed that people in comparable job s get paid more than I do.Mr. White: Salaries are confidential; how do you know how much money these “other people” make?Miss Small: Well, I’ve noticed all the new cars around here, for one thing.Mr. White: Those are company cars provided to the sales staff for their business trips. Also, some employees receive sales commissions. So good salesmen will naturally earn more.Miss Small: That’s understandable. Well, rather than comparing my salary with someone else’s, perhaps we could talk about my job performance. Surely you’ve noticed the extra hours I’ve put in recently? If I werebeing paid an hourly wage, with the standard time – and – a – half for overtime, I’d be earning muchmore.剑桥商务英语BEC中级口语讲义Mr. White: I see you point. However, it might be hard to get a raise approved. Profits were down last quarter, and the whole company is tightening its belt, so anything that affects the annual budget is hard to getapproved. But I’ll tell you what I’ll do. I’ll give you a one – time bonus for your recent hard work. AndI’ll try to arrange some sort of compensation for any future overtime.Miss Small: That would be very good of you, Mr. White.4）Asking for a RaiseMartin: Mr. Smith, I have been doing some industry research and was shocked to learn that the average salary for a position that is similar to mine pays, on average $2,000 more per year than I am currently making.Mr. Smith: What are you basing this information on?Martin: First and secondary research. I hope that you can address this concern immediately as I find it very disturbing.Mr. Smith: Yes, I will. We are very happy with performance and want to continue our good working relationship.Martin: I wish the same. As such, I hope you will seriously consider a pay increase.Mr. Smith: Let me take this up with the Director and get back to you immediately.ⅣConversation Notes注意：1．考试中不要说“Pardon?”2．Never say “sorry” in examination!3．没听清可用以下说法I don’t quite understand you. Would you explain it a little bit for me?I am not sure what you are getting at. Would you express it in another way?第七课时第六讲ⅠLife Englisheating1．I am hungry.I’m hungry as hell.I’m hungry as a wolf.I’m starving.I’m starved.I feel like I’m starving to death.My stomach is empty.My stomach is growling.I could eat like a horse.2.I’m really hungry.I’m feeling weaker by the moment.I need to eat something nutritious.3.Let’s eat.Let’s dig in.Let’s pig out.Let’s mounch out.Let’s chow down.Let’s indulge ourselves.4.It’s delicious.It tastes great.It’s out of this world.This meal is fit for a king.This meal was made in heaven.I couldn’t ask for a better meal.5.I’m full.I’m stuffed.I can’t eat another bite.I ate too much.I need to take a rest.I need to take it easy.Invite sb. to dinner1.It’s on me.It’s my treat.Be my guest.Let me pay the bill.Let me foot the bill.Let me pick up the check.2.Pick your position.Select what you like.Choose whatever you wish.It’s your choice.It doesn’t really matter to me.I don’t have any preference.3.Can I get you something?Do you need anything?What would you like?Are you hungry now, or would you like to eat later?I’d like to invite you out to dinner.Do you have any preference?4.I’m easy to satisfy.I’m easy to please.I have simple tastes.I don’t need any fancy food.I don’t need anything special.McDonald’s would do me fine, if it’s OK with you.5.What do you recommend?What do you suggest?What do you think is best?What’s good today?What’s your most popular dish?What’s this place famous for?ⅡPresentation TopicsBusiness PremisesWHAT IS IMPORTANT WHEN…?RELOCATION A BUSINESS●LOCAL WORKFORCE A V AILABLE●LOCATION OF SITEWHAT IS IMPORTANT WHEN…?CHOOSING RETAIL PREMISES TO RENT●LOCATION●LENGTH OF CONTRACTKey points: location of the premises; local workforce; rent a premises Local workforce:剑桥商务英语BEC中级口语讲义a.Might technology support and skilful workforce are the two crucial elements leading a modern enterprises tosuccess. So when locating a business, the management people in the business got to consider local workforce.b.Skilful workers are just like the hands of a business, they are the direct creators of company’s profits.c.The diversity of the workforce’s skills will diversify the quality of the products. (Swiss watch, V olkswagen c ars)d.Skilful workforce is particularly important to hi-tech oriented companies. The hi-tech products require thecompany to maintain a strong research and development team, which are normally the more valuable assets of the company.e.When locating a business, the managers need to consider whether the local workforce is capable of producingsuch a strong R&D team.f.Moreover, cheap local force will certainly reduce the production costs. (Consider why many foreign companieschoose China as their manufacturing base)Location of the business site:Consider the following issues:a.Whether it is convenient and easy for raw material supply and transporting out the products.b.Whether it is easy to get access to the electricity, water, gas and other supporting energy supplies.c.Whether it is convenient for most of staff to go to workd.The property price theree.Environmental issuesf.Planning permissiong.Tax liabilitiesThe length of the contract:a. Longer contract would cover issues in more details. The contract should cover certain matter, which are likely to incur, such as assignment, service charges, and rent review clause.MarketingWHAT IS IMPORTANT WHEN…?AIMING TO REACH NEW MARKETS●MARKET RESEARCH●ADVERTISINGWHAT IS IMPORTANT WHEN…?ADVERTISING A NEW PRODUCT●TARGET MARKETS●CHOICE OF MEDIAMarket research:a.Marketing is the performance of business activities that direct the flow of goods and services from producer toconsumer or user.b.Marketing research is always the first step before the company gets into the market.c.The fundamental goal of marketing is the satisfaction of consumer needs. No organization can survive for longwithout meeting consumer needs. People will simply not purchase a product or service that they do not need.d.Thus, any organization, if it is to be successful, must proceed from the goal of customer satisfaction and adjustits programs to deliver an offering meeting consumers’ needs.剑桥商务英语BEC中级口语讲义e. E.g. foreign medium and high range car manufacturers did not attempt to enter into the Chinese market untilrecent years, because following market researches, they discovered that Chinese consumers, in general, could not afford to buy and maintain expensive cars. …f. E.g. Pizza, Pasta…g.Talking about Market Research✧The company has done a lot of market research for the product.✧Can you tell me how a company starts selling a new product?✧Do you often carry out/conduct market research?✧What’s objective of market research?✧One of the purpose of market research is to find out whether there’s a market for the product.✧We did a detailed market analysis.✧Market research is actually an analysis of a specific market for a particular product.✧We have to run the market test for two months.✧We have a wide product range.✧The stock market is uncertain at the moment because interest rates are falling.Advertising:a.Advertising is the most useful way to propagandize a company’s products and make them known to the public.Advertising is also the way to get the products orientated. (E.g. whether the products are for female/male market,h igh earning people or low earning people. Sports shoes… perfume)b.When advertising a new product, it is essential to consider the target markets. Consumers’ needs in the targetmarket.c.Choice of media: see Advertising Strategies.ⅢBusiness Dialogue1) Market PotentialAndy: Thank you for your interest in representing our product.Janet: I have heard many excellent things about your company and have experienced first –hand the capabilities of your computers.Andy: What are your initial thoughts of our computers in China? Is there a market?Janet: I am very optimistic about the market opportunities in China.Andy: We agree. Based on our initial market research the findings are very positive.Janet: I am not surprised. Having been a player in the computer industry in China for the last decade, I have witnessed firsthand its Phenomenal growth.2) Target MarketMichael: Our target market is large corporations and government agencies. They have the most need for our computers.Ann: I have extensive government contacts and rich experience working for Fortune 500 companies.。

新编剑桥商务英语口试必备手册New Cambridge Business English Oral Examination Essential ManualIntroductionIn today's globalized business world, effective communication in English is essential for success. One of the key components of business English proficiency is the ability to excel in oral examinations. This manual aims to provide comprehensive guidance and strategies to help individuals prepare for the Cambridge Business English Oral Examination. By following this manual, candidates can enhance their oral communication skills, boost their confidence, and increase their chances of obtaining a favorable outcome in the examination.Section 1: Understanding the Cambridge Business English Oral ExaminationThe Cambridge Business English Oral Examination evaluates candidates' ability to communicate effectively in various business contexts. It consists of different tasks designed to assess specific language skills and employability-related competencies. To succeed in this examination, candidates should thoroughly understand its structure and requirements. Familiarity with the examination format allows individuals to strategize and allocate appropriate time for each task during the actual examination.Section 2: Developing Effective Communication SkillsEffective communication lies at the core of any successful oral examination performance. In this section, we will discuss a range ofcommunication skills that are crucial for achieving fluency and coherence in spoken English. These skills include pronunciation, intonation, and stress patterns, as well as the appropriate use of pause, hesitation, and discourse markers. Additionally, we will explore strategies for active listening and asking relevant questions to ensure effective communication during the examination.Section 3: Mastering Business Vocabulary and ExpressionsBusiness vocabulary and expressions play a pivotal role in the Cambridge Business English Oral Examination. This section focuses on building and expanding candidates' business-related word bank. It provides a variety of resources and techniques for learning and memorizing business vocabulary, as well as strategies for incorporating these terms into their speaking responses. By acquiring and effectively utilizing business vocabulary, candidates can demonstrate their competence and professionalism in the examination.Section 4: Developing Critical Thinking and Analytical SkillsThe Cambridge Business English Oral Examination often requires candidates to engage in critical thinking and present logical arguments. This section offers guidance on developing and honing these skills. Candidates will learn how to analyze and evaluate business scenarios, identify key points, and express opinions persuasively. By enhancing their critical thinking and analytical skills, candidates can deliver well-structured and coherent responses, showcasing their ability to think critically and make sound business decisions.Section 5: Practicing Sample Questions and Mock ExaminationsTo achieve success in the Cambridge Business English Oral Examination, candidates must familiarize themselves with the types of questions asked and the level of difficulty. This section provides a range of sample questions and encourages candidates to practice answering them. Additionally, candidates are advised to participate in mock examinations to simulate the actual test environment and evaluate their performance objectively. Regular practice enables candidates to refine their responses, improve time management, and boost their overall confidence prior to the examination.Section 6: ConclusionIn conclusion, the New Cambridge Business English Oral Examination Essential Manual serves as a comprehensive and indispensable resource for individuals preparing for the Cambridge Business English Oral Examination. By following the guidance and strategies outlined in this manual, candidates can enhance their communication skills, expand their business vocabulary, develop critical thinking abilities, and practice effectively for the examination. With diligent preparation and consistent effort, candidates can maximize their chances of excelling in the examination and achieve their desired business English proficiency.。

剑桥商务英语中级口语考试(基本讲义)work Information Technology Company.2020YEAR剑桥商务英语中级考试辅导—口语部分一、口语考试概述（一）考试形式与流程（二）测试范围（三）评分标准二、应试辅导（一）问答对话（二）小演讲（三）互相讨论三、备考指南一、口语考试概述（一）考试形式与流程考试形式口语测试由两位口语考官(一位提问官，一位评分官)对两位考生同时进行。

提问官负责主持口试，还要求他给每位考生的成绩打总分，评分官负责对每一位考生的成绩进行分析评估。

经提问官介绍以后，评分官就不再参与交流。

口试为两人一组进行。

然而，如果考点的考生人数为奇数，最后三位考生可以同时进行考试。

考试流程：第一部分考官对每个考生轮流提问，问一些一般性的问题，并不严格按照顺序进行。

这部分测试约三分钟左右。

这部分考查考生自我介绍的能力：提供有关自己的家庭、兴趣和工作的信息，并表达如同意、反对或喜好等意见。

第二部分是“小演讲”，共六分钟左右。

在这一部分，考生可以选择一个题目，用大约一分钟的时间准备一段有发挥的演讲，每个考生讲完以后，就会请他们的同伴对他所讲的内容提一个问题。

第三部分是考生间双向的谈话(三个考生则采取三向讨论的形式)，考官给考生一个讨论题目，要求考生谈论大约3分钟，考官可以进行恰当的引导，然后再提一些与主题有关的问题。

（二）测试范围BEC口试主要考查考生在商务交往过程中运用英文的能力。

测试范围包括：1. 建立和保持商务联络（1）向人表示问候和对问候的回答；（2）自我介绍；（3）询问对方或介绍自己的身份特征；（4）表达自己喜欢什么、不喜欢什么；（5）发出邀请、接受和拒绝邀请；（6）表示感谢和欣赏；（7）给别人提供方便，接受和拒绝帮助。

2. 谈论工作（1）询问和描述工作任务；（2）询问和介绍公司情况；（3）询问和简要介绍产品；（4）比较不同的产品及价格；（5）询问和提出自己的观点；（6）表示同意或反对；（7）提出、接受或拒绝建议；（8）表达需要和要求。

《新编剑桥商务英语口试必备手册》是一本商务英语学习的必备手册，旨在帮助考生顺利通过剑桥商务英语考试。

该书由经验丰富的商务英语教育专家编写，全面覆盖了剑桥商务英语考试所需的口试技巧和知识点，是备考该考试的考生们的必备指南。

本书的特点在于其结构清晰，内容丰富。

它按照考试的口试流程，分步骤地介绍了各个部分的应试技巧，包括如何进行有效的开场白，如何展开论述，如何进行总结等。

此外，书中还提供了丰富的实例和模拟试题，帮助考生更好地理解和掌握考试技巧。

在内容上，本书注重实用性和针对性。

它不仅介绍了口试的基本技巧，还针对不同行业的商务英语需求进行了深入的分析和讲解。

通过阅读本书，考生不仅能够提高自己的口语表达能力，还能够深入了解商务英语的实际应用，提高自己在商务场合的交流能力。

值得一提的是，本书还特别注重培养考生的批判性思维能力。

在口试过程中，考生需要具备对问题进行分析、推理和评价的能力。

本书通过提供各种思考题和练习题，帮助考生培养这种能力，从而更好地应对考试。

总之，《新编剑桥商务英语口试必备手册》是一本实用的备考指南，对于准备参加剑桥商务英语考试的考生来说是不可或缺的参考资料。

无论你是商务英语初学者还是有一定基础的考生，阅读本书都将有助于你提高自己的口语表达能力、批判性思维能力和应对考试的能力。

相信通过本书的帮助，你将能够顺利通过考试，并在商务场合中展现出自己的才华。