酒店前台日常实用英语口语(很全)

酒店前台常用英语口语经常接待一些外宾，要掌握一些英语口语，如何学英语口语?这个问题难倒了很多酒店人。

下面整理了一些酒店前台常用英语口语，希望对大家有所帮助！1、I don't have a reservation.我没有预约。

2、Can I book a double room?我可以订一间双人间吗?3、Do you have any vacancies for tonight?今晚还有空房吗?4、I'd like to make a reservation for tomorrow.我要预定明天的房间。

5、Do you have a double room for tonight?今晚还有双人房吗?6、I'd like to reserve a room with a single bed.我想预定一间单人间。

7、I can let you have a room with a bath.我可以给你一间带浴室的.房间。

8、I'd like a room with a view.我想要景观好的房间。

9、It has a wonderful view of the sea.在那里可以看到美丽的海景。

10、We will put you in a deluxe room at no extra charge.我们会给您一套豪华套房，不额外收费。

11、I'm atraid not, sir. We're booked solid right now.先生，抱歉没有房了，现在都客满了。

12、I'm sorry, but we're fully booked up.对不起，我们这里已经客满了。

13、How much is it per night?住一晚多少钱?14、What is the rate?住宿费用是多少?15、How much is a twin room?双人房要多少钱?16、Does it include tax and service charge?这个价格含税和服务费吗?17、When would you like to stay here?您什么时候来住?18、How long do you plan to stay here?您打算在这里住多久?19、Do you have less expensive rooms?有没有便宜一点的房间?20、Could you give me a discount if I stay for three nights? 共3个晚有没有折扣?21、May I see the room, please?我可以先看看房间吗?22、I'll take the room.我要订这间。

酒店前厅部常用英语100句Hotel English 100 sentencesGreetings (打招呼)1.Good morning ,sir(madam)早上好,先生(小姐)2.Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3.Good evening ,miss Price晚上好,普莱丝小姐.4.How are you today ,Mr Brown ?你今天好吗?布朗先生.5.I’m quite well ,thank you.我很好,谢谢你.6.Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)7、Nice to meet you ,sir.见到你真快乐,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特专家.10、May I know your name,sir(madam)?我可以懂得你旳名字吗?先生(小姐).11.Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信.12.you’re wanted on the phone,Captain Smith. 史密斯船长,有你旳 .13.Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14.May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生?15.Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16.Would you take the seat ,young lady ? 请坐,小姐,Offering Help 积极提出协助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21. May I help you with your suitcase?我能帮你拿你旳箱子吗？22. Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？23. Thank you very much.非常感谢24. Thanks for the trouble .麻烦你了25. It’very kind of you?你真是太好了26. No,thanks.不用了, 谢谢！Answers to Thanks对感谢语旳应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31. It’s my plcasurc.这是我旳荣幸Expressing welcome 表达欢迎32. Welcome ,sir(madam).欢迎光顾, 先生（小姐）33. Welcome to our hotel ,sir (madam).欢迎光顾我们酒店, 先生（小姐）34. Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35.We’re glad to have you here.我们很快乐你来到之儿36.I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表达道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41.I’m sorry to have kept you waiting .对不起让你久等.42.Excuse me for interrupeing you.原谅我打挠你了.43.I hope you’I will forgive me.我但愿你能原谅我.Answers to Apology(对道歉语旳应答)44.It doesn’t mater.没关系.45.It’s nothing.没什么.46.Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错.Good wishes(良好祝愿)51.Have a good time!祝你们玩得快乐!52.Have a nice evening!祝你晚上快乐.53.Happy Birthday!生日快乐.54.Merry Christmas!圣诞快乐.55.May you succeed祝你成功Rarting(分手再会)56. Good－bye and good luck.再会,祝你好运.57、Hope you’I will have a nice trip. 但愿你旅途快乐.58、Wish you a pleasant journey .祝你旅途快乐.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61.Hope to see you again.但愿再次见到你.62.Good night.晚安.63.See you Tomorrow.明天见.Self－Introduction (自我简介)64.I’m Joseph ,I’m from Baling Hotel, I’mhere to meet you .我叫享利,来自金湖酒店,我是来接您旳.65.My name is Irene ,I’m the housekeeping Department waiter.我旳名字是艾琳,我是管家部服务员.66.I’m the receptionist here ,welcome to our hotel. 我是这儿旳接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71.Certainly ,sir (madam).当然可以,先生(小姐).72.Yes , Sir/madam是旳,先生(小姐).73、That’s true ,sir (madam).是这样旳,先生(小姐).74、Very well.非常好.Negative Responses(否认回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea. 恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?81、A table for two?两人旳一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你旳名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你旳护照吗?86、May I have your telephone number ? 我可以懂得你旳号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一种医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 常用体现语91、Enjoy you breakfast ,sir ?请享用你旳早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一种非常感人旳故事.100、Without music,the world would be dull.假如没有音乐,这世界将会变得很沉闷.。

酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。

正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。

例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。

请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。

但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店.我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我.you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们.you make a reservation \Have you booked the room\Are you the vip请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型(de)房间.,I don’t quite understand .对不起,我不是很明白.’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了.’s the hot /peak/busy season ,you know这是酒店业(de)旺季.me ,How do spell it ,please打扰一下,您能拼写一下您(de)名字吗can only keep your tabl e /room till …我们能保留您(de)房间直到...me show you to your room ,this way please .让我带您到房间,这边请.______________________________________________________________________ _________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续.2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您(de)护照和信用卡交给我,我帮您办理入住手续.3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）先生/女士,不好意思,打搅一下.请问您是要付现金还是刷卡（分开付押金还是一起付）呢is your room key and the breakfast coupon. Would you please sign here 这是您(de)房卡和早餐券.请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您(de)护照和信用卡.现在您可以上房间了.希望您在这里居住愉快.______________________________________________________________________ _________Part3 Providing Service During Staying居住期间服务Service常规服务(1) Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去.(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房(de)时间提前了两天,所以我们需要收回二张现金券.(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮(de)花园和水塘,那里是非常适合跑步和散步(de)地方.(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您(de)钱（纸币）上有裂口（污迹）,按酒店(de)规定,我们不能为您兑换.(5) I’m sorry that you could not get cash by credit card here . I can booka car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行（ATM 机）上提取现金.(6) What denominations would you like你想要什么面值(de)人民币呢(7)I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版(de)美金.(8)Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生.请问是传真到哪里(de)-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我(de)客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然.这是你(de)传真记录,先生,麻烦你在这里签名好吗(9)Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗(10)Could you please give us your flight No.你能告诉我您(de)航班号吗2. Reminder提醒(1) It’s better for you to wear more clothes, because it’s pretty cold outside.外面天气很冷,你最好穿多些衣服.(2) Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨,地面很滑走路时请多加小心.Service网络服务(1) There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用.(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店(de)电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常.(3) Ok, I’ll arrange a computer engineer to help you.好(de),我马上安排电脑员上去帮您.the Laundry关于洗衣(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点(de)洗衣将会在第二日下午两点之前送回.(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时.(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您(de)衣服上有很难洗掉(de)污迹,我们会尽最大(de)努力去处理,但不能保证一定可以处理掉.(4)Could you send someone up for my laundry, please请派人到我房间取要洗(de)衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好(de),我们(de)服务员马上到.Service医疗服务(1) You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧(2) I feel dizzy and have a sore throat besides , I can not sleep well recently我感到头晕,喉咙痛. 还有,最近都睡不好.(3) Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你.(4) Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .ta ke two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了.她会给你开药.这药每次吃两片,每天三次,并建议你最好在床上休息一两天.(6) -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是(de),会让你犯困.还有,你得在用餐完毕后才能吃药.(7) Can you give me some medicine for heartburn你可以给点胃药给我吗(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药.(9) Well, I do have gastritis for two years.恩,我确实有两年(de)胃病.(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你(de)血压偏高,请问你是否有糖尿病（11）How is the acid in your stomach Is the acid feeling very strong 胃酸(de)强度怎么样你是否感觉十分强烈(12) Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好(de)化学反应请告诉我们.(13) Are you feeling better now, Sir先生,你好些了吗(14)What happened to your leg, Sir先生,你(de)腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了.-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去.______________________________________________________________________ _________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉.出了错误,我应当道歉.2. I assure you it won’t happen again.我保证此类事情不会在发生.3. I do apologize for inconvenience on behalf of our hotel.对您造成(de)不便,我谨代表酒店向您道歉.4. I’m sorry to tell you that your medicine bottle (cosmeti c bottle) was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你(de)药瓶（化妆品瓶子）. 5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.很抱歉,这很不寻常,我立刻去调查一下.6. I’m very sorry .I hope you’re not hurt Please for give me..对不起,你没事吧,请原谅我.7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐.请你把衣服拿去干洗,一切费用,由酒店负担.’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们(de)道歉,我们会尽快想办法.9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理.______________________________________________________________________ _________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失.’m afraid you have to pay fo r the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏(de)椅子做出赔偿.indemnity for the burned carpet is 100 Yuan.损坏地毯(de)赔偿是人民币100元.’m sorry to inform you that we have to charge you 100 Yuan for thebloodstainson your bed linen.我很遗憾地告诉你对于床单上(de)血迹我们要收取100元特别洗涤费.______________________________________________________________________ _________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您(de)理解.2. I would like to thank you for your great support for our hotel.非常感谢您对我们酒店(de)大力支持.______________________________________________________________________ _________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right next time you come.这是免费(de).我保证你下次光临时,一切都会妥妥当当.3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您______________________________________________________________________ _________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型(de)房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房.除此之外还有总统套房.而且我们酒店还设有不吸烟楼层及连通房.4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The Crown Prince hotel is only 45 minutes from Wusu International Airport and 15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程. 6．What's the level of your hotel请问贵酒店是几星级(de)7．Our hotel is a five-star hotel.本酒店是五星级(de)酒店.8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment..本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施.10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有(de),详细内容请联系礼宾台.14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以.但您可以看到周围美丽(de)泳池景.16．What is your hotel’s website and email address请问贵酒店(de)网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店(de)网址是xxx而我们(de)邮址是xxx 预订房间或有任何建议可与我们联系.18．Your reservation is temporary and it will be cancelled if you don’您(de)预订是暂时(de),如果那天下午6点前不到,我们将会取消您(de)预订. 19．I am sorry, no elit room is available./ All rooms are unavailable.很抱歉,提供不了雅致客房./所有房间都订满了.20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您(de)预订吗史密夫先生,10月台20日预订壹间高级房.我(de)名字XX如有任何疑问请与我们联系.谢谢您(de)来电.再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等.23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍.25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您(de)意思.27．I would like to talk to someone in charge.我想找您们(de)负责人.28．He has not come back yet.他还没回来.29．She is in a conference now.她正在开会.30．Would you like to call back later麻烦请您稍后再拨.31．Thank you for waiting.让您久等了.32．I’m not sure, sorry.不好意思,我不能确定.33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间(de)房态.37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您(de)到来.40．I’d like to confirm your reservation.我想确认您(de)预订.41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们(de)预订纪录.42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内.44．We have a special family package plan我们现在开始新推出一个优惠套餐.45．We’ll have to charge you RMB100 extra for an additional bed.如需加床,我们将会收取人民币100元.46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您(de)房间已确定.48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号.49．We’ll extend your reservation for you.我们将会延住您(de)预订.50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till next week.我们(de)行程有变动,请更改我们(de)预订到下星期.52．I’d like to cancel a reservation.我想取消一个预订.53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录(de)预订.54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订(de)55．Is this a new reservation or a confirmation call请问这个是新(de)预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您.57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系.58．Please feel free to contact us if we can be of further assistance.如需进一步了解,请随时与我们联系.59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们(de)房态.60．Sorry ,there is no record in our list.很抱歉,我们(de)名单上没有此记录.61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个.62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您(de)时间.64．Perhaps you have a cheaper room或许您们还有更便宜(de)房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了.66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续.68．The room is spacious and cosy , I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快.69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达(de)名单上找不到您(de)名字.70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适(de).71．I will get someone who can speak English well to talk to you.我会找壹位英语较好(de)同事跟您说.72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您.74．Who is the reservation for请问是哪壹位客人(de)预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单.76．I’m sorry. We have no record of a reservation for that date.很抱歉,我们没有那天预订(de)记录.77．When was the reservation made请问什么时候作(de)预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作(de)预订吗没有任何担保,我们只可以为您保留到下午6点钟.80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您(de)预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您(de)预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订.83．May I take your credit card for the guarantee可以提供您(de)信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您 (de)预订以确保无误.85．We will note down your request and if possible, we will reserve it for you.我们将会记录您(de)要求,如果可以,我们会为您预订.86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房.87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系.88．It arrival time is not stated a reserved room will be held until .如果抵店时间未明确告知,所订(de)房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您(de)订房,请将您(de)信用卡号及有效期限通知我们,或预付壹晚(de) 房租作订金.90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保(de)预订只能保留到当天下午６点.若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天(de)下午６点前通知我们,感谢您(de)来电,我们期待届时与您见面.92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您(de)要求作相应(de)更改.94．I’d like to change/cancel a reservation.我想更改／取消预订. 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订(de)房间保留至当天(de)6点,除用现金或信用卡担保外.96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保(de)预订,如当天取消或没入住,本酒店将会收取当天(de)壹晚房费. 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系.98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系.99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订.100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅.______________________________________________________________________ _________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您(de)房卡给我.3．Have a nice day祝您在此度过愉快(de)一天4．Do you need to store your baggage您需要寄存您(de)行李吗5．What is your room number您(de)房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您(de)行李寄存卡.9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您(de)一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您(de)朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到(de)具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理. 24．We hope to see you again.希望和你能再相逢.25．My pleasure.很高兴为您服务.26．I’m always glad to be of service.我随时乐意为您服务.27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你(de)姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车(de)后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly.我们很快把行李送到您(de)房间.33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您(de)行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便.37．May I have your baggage tag, please请出示您(de)行李牌38．Are you a hotel guest你是住本酒店(de)客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了.40．Where do you want to change the dollars 我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安.47．Take Care. 保重.48．Can I have the bill, please请给我账单.49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您(de)护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您(de)好意,我们不收小费.54．There are safety deposit boxes at the frontdesk.您好,总台那里有贵重物品保险柜.55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step.您好,请走这边,这里台阶很滑,请小心.58．Please mind your head.(客人下车时提醒客人留意)请小心碰到你(de)头.59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag 请问您(de)行李里有贵重物品和易碎(de)物品吗61．Please step inside.请往里面走.62．Is there a message for me有我(de)留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣.65．I’ll send someone immediately to your room.我马上安排人上来你(de)房间.66．I do apologize.我真诚道歉.67．Can you tell me how to go to your hotel你能告诉我到你们酒店(de)路线吗68．Can you tell me the way to the Banquet Hall , please 请您告诉我你们(de)宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们(de)难处.70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车.71．Could you tell me which is your baggage ,please.请您告诉我哪件是您(de)行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李.______________________________________________________________________ _________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon ( Pardon , please )2.请拼出客人(de)名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear c learly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司(de)吗Would you tell me which company the guest is from6 .对不起,我们在酒店(de)名单上找不到客人(de)名字.I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等.I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了.I am sorry to have kept you waiting.10 .请您重复一遍您说(de),好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点）,好吗Could you speak more slowly (loudly)12. 请稍等,我将为您转接.Wait a moment, please. l will connect/transfer it for you.13. 您好,先生.这里是总机,您有一个外线,介意我接入您(de)房间吗How are you, sir This is the operator. You have an outside line. May I putit through14. 晚上好,丹尼斯先生,布鲁斯先生(de),请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would youlike to take it15. 对不起,先生,他(de)占线,请您稍后再拨.I’m sorry, sir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言.I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您(de)信息吧.Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager 19 . 对不起,先生,房间未挂好,转不进去.I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人(de)房号.I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758. Did anyone leave message for me22 . 我(de)留言灯一闪一闪(de),是否有我(de)留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您(de)留言.I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是(de),您有一个留言.您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您.Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您(de)留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您(de)朋友先生邀请您今晚7点到二楼中餐厅用晚餐.Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese rest aurant at 7 o’clock tonight.27 . 您好,在您外出时,公司(de)李先生来电找过您,并请您收到留言后,尽快复电给他.How are you, Mr.. When you were out, of company called you. HeWanted you to receive this message, please call him back as soon as possible.28 . 早上好,您(de)朋友请您8点到西餐用早餐,8点30分在大堂集合.Good morning, Mr., Your friend Mr.asked you to have breakfast at the western Restaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He (de).Could you put me through to Jack He30. 对不起,先生,Jack He 休假（下班了 / 不在位置上）,我稍后请他复给您.请您留下.I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间(de)人太吵了,吵得我不能入睡.。

酒店前台常用的100句口语表达，超实用，建议收藏一、预订服务Good morning. This is Room reservation. May I help you?早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。

I’ll check the room availability.我查查客房预订情况。

You should pay a deposit of US $1000 beforehand .您应预期付1000美元的定金。

There is a 10 per cent discount .10%的折扣。

二.预订服务What kind of room would you like（prefer）？您希望要什么样的房间？Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？Do you want a single room or a double room？您是要单人间还是双人间？Would a double room do？双人间可以吗？Would you like breakfast in our hotel？您要不要在饭店吃早餐？In whose name is the reservation made？是以谁的名义订的房间？How do you spell your name，please？请问您的名字怎么拼写？I’m sorry，but we don’t have any record of your re servation.对不起，我们这里没有您预订的记录。

酒店日常英语口语以下是一些酒店日常英语口语：1. Checking in (办理入住手续)- Guest: Hi, I'd like to check in please.- Front desk agent: Sure, may I have your name and reservation confirmation number?- Guest: My name is John Smith and my confirmation number is ABC123.2. Making a reservation (预订)- Guest: I'd like to make a reservation for a double room for two nights.- Front desk agent: Certainly, when would you like to check in? - Guest: I will be arriving on the 15th of July.3. Asking for assistance (寻求帮助)- Guest: Excuse me, can you help me with my luggage?- Bellhop: Of course, I'll be happy to assist you.4. Ordering room service (订购客房服务)- Guest: I'd like to order some room service, please.- Room service attendant: What would you like to order?5. Asking for directions (询问方向)- Guest: I'm looking for the fitness center, can you tell me how to get there?- Concierge: Sure, it's located on the 2nd floor. Take the elevator and turn left.6. Checking out (办理退房手续)- Guest: I'd like to check out now, please.- Front desk agent: Certainly, did you have any additional charges during your stay?- Guest: No, everything is taken care of.7. Requesting housekeeping services (要求客房清洁服务)- Guest: Could you please send someone to clean my room?- Front desk agent: Of course, we'll send housekeeping right away.8. Reporting a problem (报告问题)- Guest: There seems to be a leak in the bathroom faucet.- Front desk agent: I apologize for the inconvenience. We'll send someone to fix it immediately.以上是一些酒店日常英语口语，希望对您有所帮助。

酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语,与日常生活会话中所使用的英语略有不同，较注重礼节.正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了.例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名?Do you want some tea？Could you like some tea?您要喝茶吗? 请问您想喝茶吗？Over here, please. Could you come this way please?这边请。

请您往这边走好吗？＊不要说OK，Sure, Yeah等等，而要说Certainly, Sir。

＊Hey, uh—huh, Hang on 等等，也不适合在酒店中使用.* 别说“I don’t know。

”回答“不知道"是非常不礼貌的说法。

可以说“just a moment, please。

I’ll check that for you.” （请稍候，我来帮您确认)，然后请有能力处理的人前来协助。

＊对男性客人,尊称为Sir；面对女性客人时尊称为Ms。

在招呼客人时，最好说“Excuse me, Sir（Ms）", 不要直接称呼Mr。

或Ms。

至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl。

＊正视对方的眼睛，以显示出你的信心和诚意.但必须注意,注视对方的眼睛,并不是无理地盯着对方看。

＊在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二。

基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种:1. May I ～2. Could you ～3. Would you ～4。

Shall I ～？只要理解这四种基本的句型，就可以处理大部分业务上的状况。

【英语口语】酒店前台日常基本英语用语欢迎和问候语：1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好，先生(夫人)。

2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好，谢谢。

您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。

6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。

2.You are welcome.不用谢。

3.Not at all.不用谢。

4.It’s my pleasure.非常高兴为您服务。

5.Thank you for staying in our hotel.感谢您住在我们酒店。

6.I’m sorry.很抱歉。

7.Excuse me.对不起。

8.I’m sorry,It’s my fault.很抱歉。

那是我的过错。

9.Sorry to have kept you waiting.对不起，让您久等了。

10.Sorry to interrupt you.对不起，打扰您了。

11.I’m sorry about this.对此表示抱歉。

12.That’s all right.没关系。

13.I beg your pardon.对不起，没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起，没听懂，可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等，我去叫经理。

征询语：1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。

3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。

7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。

14.please pay RMB300 as deposit请支付300元作为押金。

15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。

酒店前台英语词汇Introduction:英语是一种全球通用的语言，在酒店行业中，对于前台工作人员来说，使用英语进行沟通是非常重要的。

本文将介绍一些在酒店前台工作中常用的英语词汇，帮助前台工作人员更好地与客人沟通和提供服务。

1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗？- Can I help you?: 我可以帮您吗？- May I have your name, please?: 请问您贵姓？- Could you fill out this registration form, please?: 您能填写一下这份登记表吗？- Do you have a reservation?: 您有预订吗？- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗？- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何？- Did you enjoy your stay?: 您住得愉快吗？- May I have your feedback?: 您能给予一些反馈吗？- How would you like to settle the payment?: 您如何结算费用？- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下，请问……在哪里？- Could you please repeat that?: 您能请再说一遍吗？- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗？- Have a nice day/night!: 祝您白天/晚上愉快！Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇，包括问候客人、登记入住、客房类型、设施服务、退房结算等。