商务英语写作实训 Chapter 2-Inquiries and Replies

Executive Summary:This report details my internship experience at XYZ Corporation, a leading multinational company in the technology sector. During my internship, I was exposed to various aspects of business operations, including marketing, customer service, and project management. This report highlights the key learnings, challenges faced, and overall impact of my internship on my professional development.Introduction:In the summer of 2022, I had the opportunity to intern at XYZ Corporation, a company known for its innovative products and exceptional work culture. The internship was a part of my academic curriculum and provided me with a real-world perspective on the application of business English in a professional setting.Internship Details:Duration:June 1, 2022 – August 31, 2022Location:XYZ Corporation, Head Office, New York, USADepartment:Marketing and Customer ServiceResponsibilities:1. Assisted in preparing and distributing marketing materials for various campaigns.2. Conducted market research to identify potential leads and customer segments.3. Supported customer service representatives in handling inquiries and resolving customer issues.4. Collaborated with cross-functional teams to ensure smooth project execution.5. Attended and participated in weekly meetings to discuss project progress and address any concerns.Key Learnings:1. Communication Skills: The internship emphasized the importance of effective communication in a business environment. I learned to articulate my ideas clearly, both in written and verbal forms, to ensure seamless collaboration with colleagues.2. Cultural Sensitivity: Working in a multinational company taught me to be culturally sensitive and adaptable. I gained a deeper understanding of diverse perspectives and how to navigate cross-cultural communication.3. Project Management: I gained valuable experience in project management by assisting in the planning, execution, and monitoring of various projects. This included understanding deadlines, prioritizing tasks, and coordinating with different stakeholders.4. Technical Skills: The internship provided me with the opportunity to learn and apply new technical skills, such as using CRM software for customer relationship management and data analysis tools for market research.5. Professionalism: I learned the importance of professionalism in the workplace, including dressing appropriately, adhering to company policies, and maintaining a positive attitude.Challenges Faced:1. Language Barriers: Initially, I faced difficulties in understanding certain terminologies and phrases used by my colleagues. However, with consistent practice and patience, I was able to overcome this challenge.2. Adaptation to Work Culture: Adapting to the fast-paced work environment of a multinational company was challenging. However, Ilearned to manage my time efficiently and stay organized to meet deadlines.3. Managing Expectations: Balancing the expectations of my mentors and colleagues while managing my own workload was a significant challenge. I learned to prioritize tasks and seek guidance when needed.Impact on Professional Development:The internship at XYZ Corporation significantly contributed to my professional development. It allowed me to:1. Develop Practical Skills: I gained practical experience in various aspects of business operations, which enhanced my skill set and made me more marketable in the job market.2. Build a Professional Network: I had the opportunity to connect with professionals from different departments and backgrounds, which broadened my network and provided valuable insights into the industry.3. Enhance Confidence: The successful completion of the internship boosted my confidence in my ability to handle real-world business challenges.Conclusion:In conclusion, my internship at XYZ Corporation was a valuable experience that provided me with a comprehensive understanding of business operations and the application of business English in a professional setting. The skills and knowledge I gained during this internship will undoubtedly contribute to my future career. I amgrateful for the opportunity to work with such a talented team and look forward to applying my learnings in my future endeavors.。

商务英语写作商务英语公文方面写作例句：求购篇一、 inquiries and repliestranslate the following sentences into english:1 我公司是一国营公司，专营各种轻工业产品的进出口业务，与你地佰威公司（broadway international）已有多年业务关系。

2 据悉你公司能出口最新型的照相机sp-539型，故与你们联系，希望能寄我该相机目录一份。

同时并请告知其最低价，以便我与客户联系。

3 我们是世界上最大的丝绸进口商之一。

我们过去一直是从日本进口的，现在我们想到中国市场订购。

4 我们希望你能告诉我们可供出口的主要品种，最好能寄我们几份你们的出口商品目录及各种丝绸的剪样，以便我们选择。

5 关于你们8月5日打印机的询价，我们首先向你们致歉，未能迅速报价，因为厂方要研究满足你方特殊需要的可能性。

6 关于你方有关茶具的询价，我们很高兴通知你们，通过我们反复的努力，厂方已同意供应200套。

reference answers1 specializing in the import and export of various light industrial products, we are a state-owned corporation and have had business relations with broadway international at your end for many years.2 we have learned that you are in a position to export cameras of the latest model sp-539. we are therefore writing to you and hope that you will send us a copy of the catalogue. in the meantime, please let us know the lowest price so that we can approach our clients for sales.3 we are one of the largest importers of silks in the world. we used to buy silks from japan, but now we are thinking of expanding into the china market.4 could you tell us the main items you can export? it would be better if you could send us a few copies of your exports catalogue and cutting samples of various kinds of silks for our choice.5 with regard to your inquiry of august 5 for our printers, we, first of all, express our regret for not being able to quote you promptly as our manufacturers have to look into the possibility of meeting your special requirements.6 as regards your inquiry for our teasets, we are pleased to tell you that the manufacturers have agreed to supply you with 200 sets through our repeated efforts.practice fouri sales lettersput the following sentences into english:1 我公司新投放市场的学生用包是选用上等塑料薄膜（fine quality vinyl plastic）制成的，它耐用、易洗、透明，而且方便学生放置（handy for）铅笔、钢笔、尺子、活页纸、卡片和其他许多物品。

120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterMay 1, 2011SUBJECT: CLAIM ABOUT THE FAULT FOUNTAIN PENS.Our company order from your company the batch of 500 fountain pens. Some problem with fountain pens.The quality of this lot of goods is so far below the standard that can not use them for our purpose we received the complaints from customers. Your incorrect delivery has caused a great deal of trouble to us. For example, this deal affects our credit and makes the number of customers lower.We appreciate your seeing the matter seriously and arranging for the delivery within 10 days. I’m sorry to say if you are still unable to deliver them by May 20, we shall reluctantly cancel our order and ask for compensation.In view of our friendly business relations, we are sure that the matter will be settled appropriately. We shall be glad to learn from you that you are preparing to make some allowance for the damage.Jack JonesSales Manager120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterMay 5,2011SUBJECT: CLAIM ABOUT THE FAULT FOUNTAIN PENSI ordered the batch of 500 fountain pens from your company ,But many of it are fault and I had received several complaints from my customers .The quality of this lot of goods is so far below the standard that I cannot use them for our customers .Your incorrect delivery has caused trouble to us .We shall be glad to learn from you that you are preparing to make some allowance for the damage .In view of our friendly business relations ,We are sure that the matter will be settled appropriation .I 'm confident that you are serious about the matter .You certainly wouldn't like to see your customers turn to other suppliers .Your consideration of customers will bring you more business and profit .We appreciate your prompt action .Jack Jones120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterJuly 13,2009SUBJECT: CLAIM ABOUT THE FAULT FOUNTAIN PENSOur store ordered from your company the batch of 500 fountain pens on July 5 ,but many of which are fault and received several compliants from our customers .Your incorrect delivery has caused a great deal of trouble to us ,many customers were not trust our prestige .We are looking forward to a satisfactory conclusion of the matter.We have more than 5 years business relations ,our store was still believe your company .We also hope we can keep the relation of business .But if you cannot provide qualified goods within 5 days ,we will ask for the refundment and we will reluctantly turn this matter to our attorney.We enclose survey report and look forward to early settlement of the claim.Jake Jones120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterMay 16 , 2011Dear Sir:SUBJECT:CLAIM ABOUT THE FAULT FOUNTAIN PENSReferring to our order the batch of 500 fountain pens dated May 16th,is not the quality as shown in the samples.We appreciate your prompt delivery.But many of which are fault and received several complaint from many customers.Many of them are the new batch.Your incorrect has reduced our prestige and bring a great deal of trouble to us.We assume that the mistake may have been made in assemble the order.We shall be glad to learn from you that you are preparing to make some allowance for the damage.In view of our friendly business relations,we are sure that the matter will be settled appropriately.We are looking forward to a satisfactory conclusion of this matter.Jack Jones。