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Sample1Dear Sirs,We know your name and address from the website of and note with pleasure the items of your demand just fall within the scope of our business line.First of all,we avail ourselves of this opportunity to introduce our company in order to be acquainted with you.(我们从阿里巴巴网站上看到您公司的名称和地址，并且很高兴地了解到您需要的产品正好符合我们的业务范围。
我们很荣幸有这个机会向您介绍我们的公司。
)Our firm is an Chinese exporter of various Canned Foodstuffs.We highly hope to establish business relations with your esteemed company on the basis of mutual benefit in an earlier date.We are sending a catalogue and a pricelist under separate cover for your reference.We will submit our best price to you upon receipt of your concrete inquiry.(我公司是一家中国的出口企业，主营各类罐头食品。
我们非常希望能在双赢的基础上尽早同贵公司建立业务关系。
我们给您发出了产品目录和价格表以供参考。
如果能够收到您具体的询盘，我们将为您提供最优惠的价格。
)We are looking forward to receiving your earlier reply.(期待您的尽早回复。
简答题1、电子商务的特征？普遍性、方便性、整体性、安全性、协调性2、电子商务对社会和经济的影响表现为几个方面？(1)电子商务改变了市场商务活动的方式(2)电子商务给新行业的出现带来了机会(3)电子商务改变了企业的生产方式(4)电子商务将带来一个全新的金融业(5)电子商务将改变政府的行为3、电子商务发展过程中存在的问题？(1)电子商务对买卖双方利益及隐私权保护的问题(2)电子商务安全问题(3)电子商务的支付结算问题(4)电子商务商家信誉问题4、传统交易方式的特点？(1)交易过程的传统性(2)交易范围的地域性(3)交易的多环节性5、传统交易方式与电子商务方式的比较？（图表）传统交易方式电子商务交易活动过程交易环节交易费用交易环境要消耗一定的人力、时间、资金环节较多费用高面对面实际环境的商务谈判通过网站可以实现多个卖家的查询，省时、省力、省钱环节少费用较低网上不谋面的虚拟环境谈判6、简述电子商务的框架？全面电子商务应用7、电子商务的分类标准有哪些？(1)按照商业活动的运作方式分类 (2)按照开展电子交易的范围分类 (3)按照使用网络的类型分类 (4)按照交易对象分类(5)按照商贸业务过程中的不同阶段分类8、按照不同的分类标准可以将电子商务分为哪些类型？(1)按照商业活动的运作方式分类○1完全电子商务 ○2非完全电子商务 (2)按照开展电子交易的范围分类○1本地电子商务 ○2远程国内电子商务 ○3全球电子商务 (3)按照使用网络的类型分类○1基于EDI 网络的电子商务 ○2基于Internet 的电子商务 ○3基于Internat 的电子商务 (4)按照交易对象分类○1B to B 电子商务 ○2B to C 电子商务 ○3B to G 电子商务 ○4C to G 电子商务 ○5G to G 电子商务 (5)按照商贸业务过程中的不同阶段分类○1支持交易前的系统 ○2支持交易中的系统 ○3支持交易后的系统法律、 法规、 政府 政策文档、安全、网络协议的技术标准一般业务服务层多媒体消息信息发布层 网络层9、支持交易前的系统包括哪些业务？将商贸信息公布在互联网上，提供查询业务10、支持交易中的系统包括哪些业务？交换文件、交换单证11、支持交易后的系统包括哪些业务？清单、支付、货物承运12、简述电子商务的交易模式有哪些？(1)B to B模式(2)B to C模式(3)B to G模式(4)C to G模式(5)G to G模式13、简述电子商务在制造业中的应用？电子商务的开展，给制造业的发展提供了便利条件和有效工具。
《电子商务基础》（第二版）书后练习参考答案目录第1章电子商务概述 (1)第2章电子商务的分类与应用 (3)第3章电子商务的业务流程和主要环节 (4)第4章电子商务函电与电子邮箱 (6)第5章网上支付 (7)第6章电子商务物流 (10)第7章网络营销 (11)第8章电子商务网站建设 (12)第9章电子商务的安全保障体系 (15)第1章电子商务概述1．什么是电子商务？答：电子商务（英文简写为EC）是指利用计算机和网络通信技术进行的商务活动。
其内容包含两个方面，一是电子方式，二是商贸活动。
2．电子商务有哪些特征？答：电子商务作为现代经济活动中一种重要的手段，其本身具有以下特征：（1）普遍性特征；（2）方便性特征；（3）整体性特征；（4）安全性特征；（5）协调性特征。
3. 商务活动的实现需要哪些支持条件？答：电子商务活动实现需要很多方面支持，除了买家、卖家外，还要有银行或金融机构、认证机构、配送中心等机构的加入才行。
由于参与电子商务中的各方在物理上是互不谋面的，因此整个电子商务过程并不是物理世界商务活动的翻版，网上银行、在线电子支付等条件和数据加密、电子签名等技术在电子商务中发挥着重要的不可或缺的作用。
4. 商务产生和发展经历了几个阶段？答：电子商务产生于20世纪60年代，发展于20世纪90年代。
电子商务的发展经历了以下两个阶段：第一阶段 20世纪60年代—20世纪90年代：基于EDI 的电子商务；第二阶段 20世纪90年代以来：基于国际互联网的电子商务。
5. 电子商务产生依存的条件有哪些？答：电子商务的产生必然依存以下几个基本条件：（1）在商务活动中利用电子这种载体作为媒介来传递商务中的交易信息；（2）开始形成有利于电子商务发展的社会大环境；（3）商务的交易方式将由于电子技术的使用而得以改变；（4）越来越多的人采用或即将采用这种交易方式；（5）全社会已经有一个电子商务交易的技术环境和平台；（6）未来的经济增长将会以电子商务为新的热点；（7）经济全球化的步伐得以加快。
电子商务信函范例第一篇：电子商务信函范例EDWARD S.ROWSEJanice DriveWilmington, DE 19810-3016302 475 0575/302 528 0864 cellEDUCATIONB.S.Chemical Engineering, University of New Hampshire, DurhamEXPERTISE•Nylon polymer polymerization and extrusion compounding.•Polyester polymerization and extrusion compounding and solid phase polymerization.•Acrylic polymerization and extrusion.•Ethylene copolymers polymerization and extrusion.•Rubber polymerization and extrusion.•Recycling of plastics, industrial waste, consumer waste.•Product development of plastics.•Plastics plant design, construction, and start up.•Plant safety analyses.•Basic data assembling and use in project design•Plant cost reduction, optimization.•Bulk material handling, solids flow, pneumatic conveying.Single screw extrusion Twin screw extrusionFarrel Continuous Mixers and Banbury Mixers and extrusion Screw injection molding processesPROFESSIONAL EXPERIENCEIndependent Consultant20002000•Oversaw the site selection ad relocation of the Elvanol® polyvinyl alcohol(PVA)plant fromGreenville to Laurens, SC.•Led the front-end loading of Elvanol® powder handling and packaging at Greenville, SC, andLaPorte, TX.• Headed the team defining the projects needed to optimize the packaging and bulk handlingsystem at Sabine River, Works, Orange, TX;led the front-end loading for new packaging line.•Consulted on a team that reduced the bottleneck at the Keldax® facility a t M.A.Hanna in Dyersburg, TN, and increased its capacity from 250 million to 320 million pounds a year.• Worked as project team leader with a full-service design contractor to design and estimate thecost($6 million)of a system for adding Bynel® compoundin g capacity at the plant in Dordrecht, Netherlands.Senior Technology Associate, Fabricated Products Department19831979 •Directed a $5 million project optimizing the acrylics process.•Led the team that optimized the Lucite®/Elvacite® manufacturing processes for cost, capacity,and quality, included several successful projects for bulk handling and compounding.Division Engineer, Engineering Polymers1963-1970•Headed the start-up and expansions of DuPont’s first plastics compounding division inParkersburg, WVA.•Directed the team that developed and commercialized the manufacturing process for the original family of glass-reinforced Zytel® nylon products at the plant at Wapakoneta, OH.CREDENTIALS• EIT Certificate in West VirginiaACADEMIC AND PROFESSIONAL AFFILIATIONS• American Society of Plastics Engineers• American Institute of Chemical EngineersHONORS• DuPont Executive Committee Award in 1991 •Edward S.Rowse# 955The CECON Group, Inc.第二篇：电子商务信函写作技巧1）跟新买家建立联系dear mr.jones:we understand from your information posted on that you are in themarket for textiles.we would like to take this opportunity to introduce our companyand products, with the hope that we may work with bright ideas imports in the future.we are a joint venture specializing in the manufacture and export of textiles.we haveenclosed our catalog, which introduces our company in detail and covers the mainproducts we supply at present.you may also visit our online company introductionat which includes our latest product line.should any of these items be of interest to you, please let us know.we will be happy to give you a quotation upon receipt of your detailed requirements.we look forward to receiving your enquires soon.sincerely,john robertscompany:xxxxxxxadd:xxxxxxxtel:xxxxxxxxfax:xxxxxxxxxemail:xxxxxxxxx2）对新买家要求建立业务联系的回复dear mr.jones:we have received your letter of 9th april showing your interest in our completeproduct information.our product lines mainly include high quality textile products.to give you a generalidea of the various kinds of textiles now available for export,we have enclosed acatalogue and a price list.you may also visit our online company introduction atwhich includes our latest product line.we look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.sincerely,john roberts company:xxxxxxxadd:xxxxxxxtel:xxxxxxxxfax:xxxxxxxxxemail:xxxxxxxxx3）向老客户介绍公司的最新产品信息dear mr.jones:we have refreshed our online catalog at and now it covers thelatest new products, which are now available from stock.we believe that you will find some attractive additions to our product line.once youhave had time to study the supplement, please let us know if you would like to take thematter further.we would be very happy to send samples to you for close inspection.we will keep you informed on our progress and look forward to hearing from you.sincerely,john robertscompany:xxxxxxxadd:xxxxxxxtel:xxxxxxxxfax:xxxxxxxxxemail:xxxxxxxxx第三篇：电子商务信函回复TEXT ONE :Request for InformationSample reply to an RFIDear Mr.Charles Aznavour,Thank you for your inquiry dated 16 July.We are pleased to hear that you are interested in our products.We have sent you a copy of our latest catalog by DHL ,together with samples of some of the materials we regularly use in manufacturing of our products.I regret to say that we cannot send you the full range of samples.You can be assured ,however ,that our products are of the quality you expect.Mrs.Angela Wang,our Sales Manager ,will be in France next month and would be pleased to visit you.She will have with her a wide range of our products.When you see them ,we think that you will agree that only the best quality materials are used ,and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of widgets in which you may be interested.You can find a full illustration of them in our online catalog atWe look forward to receiving an order from you.Your sincerely ,Chen Guo Yu ,General ManagerDynamic Exports Shanghai Electronic Co.,Ltd信息查询回复样本：尊敬的Charles Aznavour 先生：您7月16日的查询现已收到。
EDWA RD S. ROWSE4 Janice DriveWilmington, DE 19810-3016302 475 0575/302 528 0864 cellEDUCA TIONB. S. Chemical Engineering, University of New Hampshire, DurhamEXPERTISE∙Nylon polymer polymerization and extrusion compounding.∙Polyester polymerization and extrusion compounding and solid phase polymerization.∙Acrylic polymerization and extrusion.∙Ethylene copolymers polymerization and extrusion.∙Rubber polymerization and extrusion.∙Recycling of plastics, industrial waste, consumer waste.∙Product development of plastics.∙Plastics plant design, construction, and start up.∙Plant safety analyses.∙Basic data assembling and use in project design∙Plant cost reduction, optimization.∙Bulk material handling, solids flow, pneumatic conveying.Single screw extrusionTwin screw extrusionFarrel Continuous Mixers and Banbury Mixers and extrusionScrew injection molding processesPROFESSIONA L EXPERIENCEIndependent Consultant 2000 - PresentSelf-employed engineering contractor working for clients such as ADM, Metabolix, DuPont, Davis Standard, Barnet Polymers, and Gala Industries, offering a range of services which included:∙Built, dismantled, enlarged, relocated plants in USA, Holland, India, Hungary (all DuPont experience)∙Developed a new trademarked plastic product using recycled materials.∙Safety surveys and training.∙Business analysis.∙Cost reduction programs.Other Services:Edward S. Rowse # 955 The CECON Group, Inc.∙Market studies, manufacturing cost analysis, optimization, cost and savings.∙Computer modeling of manufacturing operation.∙Basic data gathering and reporting for projects (DuPont, ADM, et al)∙Decision and risk analyses for new ventures.∙Project leadership training seminars and chemistry tutoring.∙Capital project design, estimation and management.∙Chemical and plastics process optimizations.∙Safety improvement and process hazard survey consultation.∙Cross-cultural training to improve your chances of success in doing business overseas.∙Scope of Work preparation for capital projects.∙Specialist in plastics extrusion and compounding.∙Product and process development in plastics.∙Training operations crews for start up and operations.Dupont Safety Resources, Senior Consultant, doing safety consultation in Russia and the USA2000E. I. du PONT de Nemours and Company, Wilmington, DE 1963 – 2000Senior Technology Associate, Packaging and Industrial Polymers 1993 - 2000 ∙Oversaw the site selection ad relocation of the Elvanol® polyvinyl alcohol (PVA) plant from Greenville to Laurens, SC.∙Led the front-end loading of Elvanol® powder handling and packaging at Greenville, SC, and LaPorte, TX.∙Headed the team defining the projects needed to optimize the packaging and bulk handling system at Sabine River, Works, Orange, TX; led the front-end loading for new packaging line.∙Consulted on a team that reduced the bottleneck at the Keldax® facility at M.A. Hanna in Dyersburg, TN, and increased its capacity from 250 million to 320 million pounds a year.∙Worked as project team leader with a full-service design contractor to design and estimate the cost ($6 million) of a system for adding Bynel® compounding capacity at the plant in Dordrecht, Netherlands.Senior Technology Associate, Fabricated Products Department 1983 - 1993∙Headed the team that estimated the investment needed to construct a nylon recycling plant in Bayswater, Australia; designed the plant.∙Oversaw the manufacturing of Alcryn® rubber for a contract compounder at a plant in Carpentersville, IL.∙Led the front-end loading for the expansion of a film warehouse in LeTrait, France.∙Directed the team that selected the site and designed the NDDB/DuPont plant in Ahmedabad, India, for producing extrusion blown film for low-density polyethylene.Senior Engineer, Fabricated Products Department 1979 –1981Edward S. Rowse # 955 The CECON Group, Inc.∙Supervised the team that designed and constructed the Howell Recycle Center in Howell, MI, for recycling PET beverage bottles.∙Led the team that developed a process for recycling PET beverage bottles; designed and constructed the Grifton Recycle Ctr. in Grifton, NC, using this process.Senior Engineer, Engineering Polymers, Washington Works, Parkersburg, WVA 1975 - 1979∙Directed a $5 million project optimizing the acrylics process.∙Led the team that optimized the Lucite®/Elvacite® manufacturing processes for cost, capacity, and quality, included several successful projects for bulk handling and compounding.Division Engineer, Engineering Polymers 1963 - 1970∙Headed the start-up and expansions of DuPont’s first plastics compounding division in Parkersburg, WVA.∙Directed the team that developed and commercialized the manufacturing process for the original family of glass-reinforced Zytel® nylon products at the plant at Wapakoneta, OH.CREDENTIA LS∙EIT Certificate in West VirginiaA CA DEMIC A ND PROFESSIONA L A FFILIA TIONS∙American Society of Plastics Engineers∙American Institute of Chemical EngineersHONORS∙DuPont Executive Committee Award in 1991Edward S. Rowse # 955 The CECON Group, Inc.。
竭诚为您提供优质文档/双击可除电子商务信函格式篇一：商务邮件范例以及格式注意事项一、事务邮件：x经理/总：您好！非常荣幸能够代表我公司与您联系。
我是xxxx公司的xxx（职位）的xxx（姓名），今天将您所感兴趣的我司产品报价及相关介绍发送给您，请您查阅！如果邮件中有任何不清楚的地方或者您需要我们提供任何帮助，请您联系我，电话：*********，或联系xxx（该客户的具体主管以上负责人）手机号：xxxx。
恭祝商祺！xxx二、问候邮件：例一：x经理/总：您好！在这个阳关灿烂的日子里，祝您身体健康，心情愉快！（在这个特别的日子里，为您送上最真挚的祝福，祝您：生日快乐！工作顺利！）xxx公司xx敬上例二：x经理/总：您好！生活是一种态度，拼搏奋斗之间自由来去，才是生活的真谛！生活是一种心境，慢慢体会了才会有温馨浪漫的甜蜜……今晨阳光灿烂，空气清爽怡人，我愿将这人间最美的时刻送给您。
祝您生活愉快，事业蒸蒸日上！xxx公司xx敬上例三：x经理/总：您好！一份真诚，能胜万两黄金；一缕温暖，能抵万里寒霜；一句真心的问候，送来我最美好祝愿：忙碌的日子不要忘记照顾自己的身体，祝您身体健康，工作顺利！xxx公司xx敬上例四：x经理/总：新年好！值此20XX新年来临之际，xxxx（公司）向贵公司表示最衷心的感谢和最诚挚的祝福，感谢您长期以来对我们的支持和信任！在过去的一年中，我们的团队在您的支持、鼓励、批评下得到了一定的成长。
未来的中国是服务的王国，得服务真谛者得天下！你我携手共同为车主创造出体验更加温馨、融洽、激情的消费天空。
您的标准就是我们努力的方向。
在私下直言批评的是我们的真朋友！请提高您对我们的标准！让我们共同携手创造明天、后天!我们的团队还很幼稚，需要指点、批评、鼓励等各种成长的“营养素”，这是您赐予我们最有价值的礼物。
愿我们成为您生命中的礼物，虽然不期而至闯入您的世界，但从此为您打开全新的一扇窗——那一片天空下，生命真挚而温暖，彼此尊重、呵护，彼此温暖。
简答题1、电子商务的特征？普遍性、方便性、整体性、安全性、协调性2、电子商务对社会和经济的影响表现为几个方面？(1)电子商务改变了市场商务活动的方式(2)电子商务给新行业的出现带来了机会(3)电子商务改变了企业的生产方式(4)电子商务将带来一个全新的金融业(5)电子商务将改变政府的行为3、电子商务发展过程中存在的问题？(1)电子商务对买卖双方利益及隐私权保护的问题(2)电子商务安全问题(3)电子商务的支付结算问题(4)电子商务商家信誉问题4、传统交易方式的特点？(1)交易过程的传统性(2)交易范围的地域性(3)交易的多环节性5、传统交易方式与电子商务方式的比较？（图表）6、简述电子商务的框架？全面电子商务应用7、电子商务的分类标准有哪些？(1)按照商业活动的运作方式分类 (2)按照开展电子交易的范围分类 (3)按照使用网络的类型分类 (4)按照交易对象分类(5)按照商贸业务过程中的不同阶段分类8、按照不同的分类标准可以将电子商务分为哪些类型？(1)按照商业活动的运作方式分类○1完全电子商务 ○2非完全电子商务 (2)按照开展电子交易的范围分类○1本地电子商务 ○2远程国内电子商务 ○3全球电子商务 (3)按照使用网络的类型分类○1基于EDI 网络的电子商务 ○2基于Internet 的电子商务 ○3基于Internat 的电子商务 (4)按照交易对象分类○1B to B 电子商务 ○2B to C 电子商务 ○3B to G 电子商务 ○4C to G 电子商务 ○5G to G 电子商务 (5)按照商贸业务过程中的不同阶段分类○1支持交易前的系统 ○2支持交易中的系统 ○3支持交易后的系统9、支持交易前的系统包括哪些业务？将商贸信息公布在互联网上，提供查询业务10、支持交易中的系统包括哪些业务？交换文件、交换单证11、支持交易后的系统包括哪些业务？清单、支付、货物承运12、简述电子商务的交易模式有哪些？(1)B to B模式(2)B to C模式(3)B to G模式(4)C to G模式(5)G to G模式13、简述电子商务在制造业中的应用？电子商务的开展，给制造业的发展提供了便利条件和有效工具。
