商务礼仪实务英语Module 3 Project 1. Office Etiquette 职场礼仪38页PPT

商务礼仪实务英语moduleProjectEmotionManagement情绪管理(一)商务礼仪实务英语moduleProjectEmotionManagement情绪管理情绪管理是商务礼仪实务的重要组成部分。

在商务场合，情绪管理的好坏直接关系到个人及整个团队的形象和信誉。

因此，情绪管理是每位商务人士必备的高级技能之一。

1.情绪管理的重要性情绪管理是在不同情境下对自己和他人情绪做出调控的过程。

在商务场合，情绪管理的好坏直接关系到个人形象和职业生涯。

好的情绪控制方式可以给人留下深刻的印象，进而增强信誉度，为自己和团队的成功打下坚实的基础。

2.情绪管理的方式（1）自我控制自我控制是情绪控制的基本要素。

在意外情况、沟通失败、被人误解等情况下，自我控制是尤其必要的。

情绪的正常表达，应该以微笑、稳定的谈话为主，以化解矛盾为目的，避免激化情绪。

（2）换位思考换位思考可以帮助我们避免偏见和偏执，理解对方的感受和情况，从而分析何为正确和适当。

商务场合多数情况下需要我们冷静客观的判断。

（3）积极沟通积极沟通可以消除对方负面情绪，增强双方信任，避免矛盾或争端的产生。

在商务场合，以积极幽默、事实陈述为主的语言，更能达到目的，帮助双方取得共识。

3.情绪管理的应用（1）面对客户在面对客户时，我们需要保持一个亲和、客观、专业的形象。

同时，还需要及时响应客户的问题和建议，使客户产生满意感，为公司赢得业务，并增强公司的口碑效应。

（2）与同事相处在公司内部，我们需要与同事积极沟通和合作，协助团队完成工作，增强集体力量。

因此，正确的情绪管理技能不仅体现了个人，更是体现了团队合作与凝聚力。

（3）应对紧急情况突发情况下的情绪管理对于保持冷静和清晰的思维至关重要。

在这种情况下我们需要快速评估形势、冷静判断，并迅速采取行动。

这时慌乱的情绪表达，可能会产生负面影响。

综上所述，情绪管理在商务场合中至关重要，只有掌握了情绪管理的技巧，才能处理和消解各种紧张情境，为企业的成功打下更坚实的基础。

商务礼仪知识英文作文Business Etiquette Knowledge for High School StudentsIn today's society, communication and cooperation are crucial in the business world. Whether you plan on pursuing a career in business or not, having knowledge of business etiquette can greatly benefit you in the long run. As a high school student, it is never too early to start learning about business etiquette. In this essay, we will discuss the importance of business etiquette and the specific skills needed to succeed in the business world.First and foremost, it is important to understand what business etiquette is. Business etiquette refers to the unwritten rules and codes of conduct that govern social interactions in the workplace. It encompasses everything from dressing professionally to communicating effectively with colleagues and clients. Understanding and practicing proper business etiquette can help you build relationships, gain respect, and ultimately achieve success in the business world.One important aspect of business etiquette is communication skills. Effective communication is essential in business because it helps to build trust, establish credibility, and promote mutual understanding. Whether you are communicating in-person, over the phone, or through email, you need to be clearand concise in your message. Using proper grammar and avoiding slang are also important components of effective communication.Another important aspect of business etiquette is dressing professionally. When you dress appropriately for the business world, it not only shows that you take the job seriously but also shows that you are respectful of the company's culture and values. Proper attire can vary depending on the industry and the specific needs of the company, but in general, it is always better to err on the side of being too formal rather than too casual.Following up on that, it is also important to practice punctuality. Arriving late not only shows a lack of respect for other people's time but also reflects poorly on your work ethic. A good rule of thumb is to arrive at the meeting or event at least 10 minutes before the scheduled time. This shows that you are prepared, organized, and dependable.Networking is another skill that is essential in the business world. Building and maintaining relationships with colleagues, clients, and other industry professionals is critical for success. Attending networking events, following up with contacts, and being courteous are all important components of effective networking.Finally, knowing when to say "thank you" is an important part of business etiquette. Expressing gratitude for a job well done or for an opportunity given can help to strengthen relationships and build goodwill. Whether it is sending athank-you note after an interview or acknowledging someone's assistance in a project, taking the time to show appreciation can go a long way in the business world.In conclusion, understanding and practicing proper business etiquette is crucial for success in the business world. From effective communication to dressing professionally, from punctuality to networking, and from expressing gratitude to knowing when to say "no," each of these skills plays an integral role in building and maintaining successful business relationships. As a high school student, it is never too early to start learning about business etiquette and practicing these skills in daily life. They will serve you well both now and in the future.。

A Study on International Commercial Etiquette and Its Significance商务礼仪及其意义研究学号：身份证号：姓名：院系：外语学院专业：XXXXX年级：2008级指导教师：xxxCONTENTS(TIMES NEW ROMAN 小三号加黑加粗)INT RODUCTION (1)CHAPTER ONE ABCCCCCCCC (7)1.1 Abc (7)1.2 Abc (8)1.3 Abc (9)CHAPTER TWO ABCCCCCCCC (11)2.1Abc (11)2.2Abc (12)2.3Abc (13)CHAPTER THREE…CHAPTER FOUR……CONCLUSION………………………………………………………. REFERENCES………………………………………………………内容摘要当今世界，各国之间交流频繁，礼仪之论不再局限在国内，而成了国际交往需要重视的问题。

同时，不可否认的是因为各国价值观念，文化，历史背景的不同，在礼仪实践中也存在差异。

没有一个统一的标准，这些差异，只有一些约定俗成的东西，大家都基本认同，在交往中共同遵守。

所以从事国际交流，国际商务的人，不论是政治，经济，文化，军事哪个领域，对这些礼仪都要熟悉。

国际商务和涉外工作也已经不再是少数人的专利，而是成为越来越多人的职业选择。

在这个“以人为本”的时代，如何在跨文化的交流中，尽可能地尊重他人，又充分维护自己的尊严，是一项非常重要而具有挑战意义的事情，而国际商务礼仪就是市场竞争和国际商务大环境中人们必备的一门知识。

本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际商务礼仪对于商务人员的重要意义。

AbstractNowadays different nations communicate frequently. Etiquette is becoming an imp ortant issue, which is not confined only in the domestic affairs. At the same t ime, the values vary from nations to nations, so does the practice of etiquette. There is not an acknowledged standard and it is only a set of established rule s which are obeyed by all the people. Therefore, a business man should be famil iar with all the protocols in all fields, such as politics, economics, and cult ure and military.International business is no longer the privilege of the minority of people. Mo re and more people prefer to go into business. In the era of human-oriented soc iety, how to respect others and maintain one’s dignity becomes a challenge. In ternational business etiquette is the basic knowledge which should be applied i n the competition in the international business environment. .This thesis gives a clear definition of commercial etiquette and systematically explains its contents, categorizations, features, principles, functions and pr actices. It illustrates the business introduction, greetings, welcoming guest s, entertaining visitors, international business negotiation, practical busines s English writing in detail. It also shows the significance of the commercial e tiquette.INTRODUCTIONBusiness communication and business etiquetteIn an era of globalization, understanding the basics of etiquette and protocol that is, the type of behavior that others expect of you in both informal and fo rmal settings—is an important skill. It can instill an individual with confide nce to handle almost any situation in any culture and allow a businessperson t concentrate on the deal at hand rather than worrying about such distractions as which fork to use or which hand to use for passing food. Without an understand ing of the basics of etiquette and protocol, you risk coming off as a boorish N eanderthal. You may even put your company’s image at risk or risk potential fa ilure in the formation of key business relationships that are vital to global s uccess. Finally, a well-honed sense and appreciation of local customs etiquette and protocol can make you stand out in a competitive global market.In order to comprehend the International Commercial Etiquette, we should find o ut the full contents of its activities.Just as its name implies, the International Commerce indicates that there is on ly one purpose of commercial activities, that is, to realize, increase and conv ert the value. One sales its goods to the other to realize the market value of this production, at the same time, the value is increased in this process, ther efore, the seller gains some profits, which will be conversed into the value fo rm needed in the next commercial campaign, no matter it is cash, products or se rvice, thus, makes preparation of the following commercial activity. International Commercial is based on the approbation and reception of each othe r’s trade motivations between the bargainers. Especially nowadays, this kind o f activity is an action in which both sides are voluntary and almost without an y force to press on. Besides, this kind of commercial activity goes along under the condition of free trade all over the world. Therefore, in the atmosphere o f international commerce, the traders have the same quality, intent and environ ment, as well as threeCHAPTER ONEABCCONCLUSIONIncreased globalization has been one of the most important developments in the past decade. The Internet has been instrumental in accelerating the growth of b usiness across borders. The ability to effectively conduct business with trading partners around the world is essential in the twenty-first century. Savvy com panies view the development of international business etiquette and communicati on skills as a strategy to distinguish their company from competing firms. One business educator has cautioned, "Being closely attuned to the orientations of diverse trading partners is an increasingly important advantage in the highly c ompetitive global marketplace, where only the very best thrive." Colleges and u niversities have responded to this need by integrating international perspectiv es into the curricula. Business schools in particular have worked to internatio nalize the curriculum, partially through the expansion of international busines s communication courses. Even student clubs have recognized the need for enhanc ed understanding of other cultures, sponsoring popular business etiquette dinne rs and workshops on global business protocol.Proper etiquette in today’s business world goes well beyond basic table manner s( they are, after all, a given in most cultures) and common courtesies (allowi ng an esteemed colleague or superior to precede you through a doorway, for exam ple). Think of all the elements that go into making a first impression. The lis t is lengthy. There is your manner of dress, your professional appearance, the color of your dress or tie, your body language, handshake, posture, amount of e ye contact on introduction, where you put your hands, how you accept a business card and how you present yours as well as the actual content of the card-and y ou haven’t even sat down to begin talks.Regardless of the culture, proper etiquette means maintaining your own values w hile respecting those of others. It does not mean slavishly following the ritua ls and practices of others to please your host. If you make an effort at the la nguage, at understanding the basics of common courtesy, and avoid any offensiveacts, don’t be overly concerned about the subtleties- at least the first time around. To be honest, not that much is really expected of the first time visito r to another culture, thought a deeper understanding will be expected each time you visit. The value in understanding etiquette and protocol id in the confide nce it gives you and the impression it makes on colleagues.Although what is covered is handled well, there are some areas that could have received greater attention. For example, there is little discussion of the diff erences among the various countries and cultures in each continent. And I’d ha ve liked more on business etiquette and the use of humor, entertainment and let ters.We previously discussed the importance of business etiquette in daily business activities in terms of "business introduce", dining, business invitations. Ther e are some other important business etiquettes, such as the proper attitude tow ards foreign cultures, music and arts, the respect for their dining habits, hol idays and religions. We will not discuss them in details because of the limited scope of this paper. Shortly put, understanding more about foreign business et iquettes put us in a good position to deal with all kinds of business occasions and hence facilitate the development of global trade.References:[1] Grace Fox. Everyday Etiquette, A Guide to Modern Manners[M].[2] Mary Jane McCaffree, Pauline Innis. The Complete Handbook [8] R.G. Feltha m. Diplomatic Handbook[M] .[M]. Time-Life Custom Publishing.[3] Williams-Sonoma, Inc. and Wedon Owen Inc. The Bar GuideBerkley Publishing Group with Doubleday Direct, Inc, 1998.of Diplomatc i[M],. Official and Social Usage.[4] 杜培. 现代礼仪学[M]. 中国工人出版社, 1997.[5] 韩欲和, 张彦. 涉外礼仪[M]. 译林出版社, 1996.[6] 金正昆. 涉外礼仪教程[M]. 中国人民大学出版社, 1998.[7] 李斌. 国际礼仪与交际礼节[M]. 世界知识出版社, 1985.[8] 李天民. 现代国际礼仪知识[M]. 世界知识出版社, 1999.[9] 宋长美. 对外交往中的礼仪礼节[M]. 黑龙江人民出版社,1996.（中文参考文献按拼音顺序排，英文按字母顺序排。

商务礼仪实务英语ModuleProjectImageManagement形象管理(一)商务礼仪实务英语ModuleProjectImageManagement形象管理形象管理是商务场景中非常重要的一环，它关乎着企业或个人的信誉和声誉，能够直接影响到商务合作的成败。

因此，在商务礼仪实务英语课程中，形象管理也成为一个必不可少的模块，下面将分几个方面进行介绍。

一、服装搭配服装搭配是一个不可忽视的方面。

在商务场合中，我们应该注意到我们的着装必须是正式、整洁、简单，如果有独特风格也要讲究协调性。

需要选择适合身材的尺寸、颜色搭配的服装，以及符合职业的标准。

同时，配饰要讲究适度，不能过于花哨，也不能过于简单。

此外，还需要注意用餐前的口红痕迹，因为它会影响你的形象和印象分。

二、仪表仪容精神状态和仪表仪容是与服装搭配密不可分的。

在商务场景中，我们必须注重仪表仪容，比如说要保持体态良好的姿势、保持自己的形象和肤色皮肤、保持发型及修饰、注意细节体现与谈吐等等。

一定要从自己的内在和外在来提高自己的整体气质，让别人更容易接受和相信你的工作。

最重要的就是养成良好的生活习惯，例如注意卫生、清洁、充足的睡眠和休息时间。

三、口才及沟通能力商务场合中口才和沟通能力也是很重要的。

需要能够在正式的纪律规定和场景中运用到充分的耐心和自制、聆听并理解另一方的意思，并能通过实际的会谈与有效的谈判来达到盈利重心。

同时也要关注自己的口音和发音，并注意避免口误和语病的出现。

此外，我们还需要通过有效的交谈来保持与别人的互动、联系和了解情况。

四、文化交往方式在商务场合中以恰如其宜的文化交往方式，体现出我们的风范和礼貌风度。

我们需要学会正确地引用商业引语、关于商务场合的表达方式、丰富自己的固有知识、不能让自己在交流中表现出过多的情感以及撤离自己的立场。

形象管理是一个永恒的话题，需要我们始终保持高度敏感于商务环境的要求，并不断努力来调整自己的状态，从而达到以信聚人，以实打势的目的。

商务礼仪中英文篇一：中西方商务礼仪Different Business Etiquette between China and theWestI. IntroductionBusiness etiquette is a kind of civilization accumulation of human being.It becomes fixed during the business communication, being handed down from generation to generation. It is also a kind of standard behavior observed by the businessmen in their communication. Different countries have different culture traditions, so their business etiquette is also different from one another. There are great cultural differences between the cultural cores of Confucian in China and the cores of Christian in the West, which leads to some differences in the business etiquette between China and West.II. The Influence of Cultural Differences on Business Etiquette Differences Between China and the WestGenerally speaking, the differences on business etiquette between China and the West are influenced by several cultural factors, such as values, view of time, view of space, view of diet, verbal habits and nonverbal. The paper mainly focuses on time and space approach.2.1 From the approach of timeThoreau once said,“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer.”Now, we use the phrase “the beat of a diffe rent drummer”to explain any different pace of life. The attitudes toward time vary from culture to culture. And it is understandable that people of different cultures hold different views toward time. When it comes to international business, the view of time can be divided into two types, such as monochromic time and polychromic time. Countries that follow monochromic time perform only one major activity at a time, while countries obeying polychromic time perform several activities simultaneously.The United States is a monochromic culture. In monochromic culture, time is regarded as something tangible. Time is seen as linear and manageable. Therefore, people concentrate on the task at hand, taking time commitments seriously and being accustomed to short-term relationships. For example, in the West, time is a kind ofprecious and limited resource. The business people attend the business meeting on time. If someone was late, he would be considered to be lack of honesty. And the U.S. business peoplealways expect to solve their business problems within twenty to thirty minutes. In monochromic cultures, it is considered a rude to do two things at once, such as reading a journal in a meeting or answering the telephone while someone is in your office. Schedules and keeping appointments are consistent with value of people in monochromic cultures.Chinese people are typical example of polychromic cultures. Chinese people are well adapted to doing several things at once and do not mind interruptions. In their opinion, people are more important than schedules to members of polychromic cultures. Their lifestyle is less organized than that of monochromic people. In their eyes time is just like a circle that does not have the end. So Chinese people are highly distracted and subject to interruptions. They consider time to be casual and flexible. For example, to most Chinese today, time simply flows from one day to the next. If a job is not done today, maybe it will be done the next day or the next. And the business meeting would generally last for several hours.Compared with the Westerners, few Chinese equate time with money. When foreign businessmen arrive in China, most Chinese will make them settle down in hotels and give them an opportunity to rest up. Because Chinese do not expect them toimmediately rush into business. However, generally this arrangement will be politely but firmly rejected by visitors. When Chinese are involved in international business, they will get familiar with the Western concept“time is money”. But they do not automatically relate it to the pace of business.Besides, Chinese do not pay much attention to the appointment. Sometimes even if there is an appointment, the Chinese would not stick to it seriously. When people of different cultures interact, misunderstandings often arise as a result of different time view. For instance, in the Western countries, the business contact would be pre-arranged within three to four weeks. Business people pre-arrange the business contact at least two weeks in America. The appointment is holy to Americans. In the business communication, if someone asks to have a business contact at the lastminute, he will be considered to make trouble or insult the others. On the contrary, the Chinese people pay more attention to relationship. In their business activity, if there is an important person need to be contacted, they could cancel the primary appointment to meet him. It is unacceptable to American business people. This example shows the cultural differences in time sense between China and the West. And it becomesincreasingly important as modern business communications put more and more businessmen in daily contact. If we are to avoid misunderstanding, we need to know better about our own cultural biases and those of others.2.2 From the approach of spaceSpace, is the physical distance between people when they are interacting. It is deeply influenced by culture. When people are having a conversation, the distance between them changes dramatically from one culture to another.Generally speaking, there are four zones when U.S. people interact: the intimate zone, the personal zone, the social zone, and the public zone. The intimate zone, less than 0.46 meters, is reserved for a close friend. And it appears briefly when the business colleagues shake hands. The personal zone, from 0.46 meters to 1.2 meters, is used for giving instructions to someone in an office. The social zone, from 1.2 to3.6 meters, is used for impersonal and formal business meeting. The public distance, over 3.6 meters, is the most formal zone.Americans tend to need more spaces than Chinese. When having a conversation with Chinese, Americans will back away for the Chinese partner is standing too close. Standing too closeto someone in the United States may leave a bad impression on the others, as it implies the person is upset, overbearing, or he is making sexual advances. These negative positions should be avoided in the United States. In China, people prefer to stand close to each other and they think it is a normal and friendly way to communicate with each other.Besides, the arrangement of desks, chairs, and conference table also feature the different styles of communication. When the United States people are conversing, they prefer the face-to-face arrangement of chairs whereas the Chinese prefer side-by-side arrangement. They like this arrangement because they could avoid directeye contact through it.IV. ConclusionWith the globalization of the world economy, organizations are culturally diverse in handling all kinds of business activities, especially multinational cooperation. More and more business people have become aware of the strong impact from culture. And they should have a good understanding of the other business etiquette culture beforehand, which is beneficial for both sides of the business people. Only in this way will it be possible for them to expand their business and make it moreprosperous.篇二：外贸英语：国际实用商务礼仪18条外贸英语：国际实用商务礼仪18条恰到好处的商务礼仪在处理外贸事宜中是十分必要的。

职场英语：不可不知的商务礼仪这是一篇由网络搜集整理的关于职场英语：不可不知的商务礼仪的文档，希望对你能有帮助。

商务与社交礼节技巧性很强。

举止得当会带来很大的区别。

做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。

1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。

你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。

”这么介绍对吗?No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.不对，总要先介绍更重要的那个人。

你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。

”记住要使用人们的正式商务头衔-这么做有助于让他们觉得他们举足轻重。

2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?你和一个重要的客户坐进一辆出租车里。