商务礼仪英语介绍培训课件.pptx
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商务接待礼仪培训课件
六桌
七桌
接待地点安排
环境检查
椅子数量及摆放位置、窗 帘是否整齐；室内采光、 温度。
物品准备
资料、笔、本、瓶装水、 茶（杯）、鲜花、果盘、 纸巾等。
座次安排
面门为上，背门为下、前 排为上，后排为下；中间 为上，两边为下。
物品摆放细节
流程
01 恭候迎接、敬茶介绍
02 安排活动、送客告别
恭候迎接
确定迎 接人员
资料。
会场环境
温度、灯光、音响。
记录工具
相机、摄像机、录音 笔等。
会议接待
设接待处，告知参会 人员如何就坐，备好
签到表。
物品放置
与会人员的衣帽等其 他物品集中放置安排。
茶点布置
饮品、水果、餐具、 纸巾等。
会议标识
会（徽）标、横幅等。
会中服务
会议记录
安排好专职的会议记录员、摄影、摄像人员。
会议服务
茶水服务。设备服务，如话筒传递等。
会后服务
YOUR LOGO COMPANY NAME
RECEPTION ETIQUETTE TRAINING
感谢您的观看！
适用于新员工培训/入职培训/企业培训
汇报人：小胖熊
汇报日期：2021
LIFE ONLY COME OUT OF THE BEAUTIFULDID NOT WAIT OUT THE BRILLIANT
塑造企业商务形象、传播商务沟通信息、 提高商务合作效率
提升个人素质
树立个人品牌形象、提升个人职业素养、 提升个人交际能力
礼仪的核心
自尊
尊重 为本
尊他
CONTENT
个人形象
贵宾接待
YOUR LOGO COMPANY NAME
外教社国际商务礼仪简明教程PPT课件U06 France
Lead-in
Cultural Values
Reading
Comprehension Questions
Etiquette
Cultural Notes
Dilemma
Why does the author say “French cafés like Café Parisien are more than just a place for a stiff espresso”?
Why are iconic French cafés changing?
In cities, more coffee is being served in to-go cups, and an abundance of co-working spaces are popping up. In the countryside, small towns have to battle against economic stagnation and urbanization.
Why is Groupe SOS promoting its “1,000 Cafés” initiative?
Rural cafés are becoming a dying breed; Groupe SOS is hoping to reverse this trend. It will enable towns to find their footing and to have a decent social life.
What is your understanding of the statement that cafés are “the life of the neighborhood”?
Business Communication商务社交礼仪英文版课件
Telephone calls Notes of Appreciation Phone Calls and Voice Mail Beepers, Cellular Phones, and Portables
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
Business Etiquette 商务礼仪英语(双语课件)
Focus Homework and test
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
11
H
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
How to introduce a business partner? How to exchange visiting cards? How to find a neutral subject to chat?
test
12
H
test 1
True or False:
1. You can only shake hands with your right hand.
8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
Gifts 10. Etiquette in Business Activities
商务礼仪 Business Etiquette 英文版 ppt
二、Table manner
• 1) China's table manner • Generally,seats that closer to the top table take precedence（优先）.For example, on the wedding party,family members of the bride or the leaderships are arranged to the table that closest to the tap table.
批注本地保存成功开通会员云端永久保存去开通
Business Etiquette
一、Dress etiquette
• Dress is a culture, it can reflect a nature’s cultural level and the material civilization level of development .
• We know that diffeerent preferences, so their ways of dress vary.
• Even so, we still have some basic principles to follow according to people’s beautyappreciation standard
• 2) West’s table manner • Wash you hands before each meal. • Knife and spoon are placed to the right of the plate. The fork is on the left.
• Open the napkin and place it in your lap before starting.
商务礼仪 英文版PPT幻灯片课件
12
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
7
12 11
10
16 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
10
11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
6
Don’t:
Stretch left hand
Handshake with another hand in the pocket
7
Don’t:
Handshake with water or sweat
Handshake with Excessive force
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
7
12 11
10
16 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
10
11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
6
Don’t:
Stretch left hand
Handshake with another hand in the pocket
7
Don’t:
Handshake with water or sweat
Handshake with Excessive force
英语商务礼仪PPT课件
• 同时，礼仪也贯穿于营销的每个程序，能帮助营销人员区分 不同客户的需求，在与客户沟通时更加得心应手。强化营销 人员的礼仪训练不仅可以提升个人素质，也能有效塑造良好 的个人形象。
• 营销人员的良好形象是建立客户信心的重要基础，要保持业 务的持续发展，除了全面的知识，人格魅力同样不可或缺。
• 作为和而泰的营销人员，拥有良好的职业形象、专业的商务 礼仪，不仅反映出优秀的个人素质、修养，同时也是品牌形 象的体现，是公司规范管理、高服务水准的体现。
在表现。
10ቤተ መጻሕፍቲ ባይዱ
4.道德角度看
• 礼仪认为是为人处事的行为规范、行为准则。
11
5.民俗的角度
• 礼仪是人们在 交往过程中遵 守的约定俗成 的习惯做法。
12
6.社会学的角度
礼仪泛指人们在社会交往过程中约定俗成 的、大家共同遵守的行为规范和准则。
13
理解礼仪含义的注意要点：
（1） 礼仪是用于交往中的：初次交往、因公交往 、对外交往。 （2）礼仪是约定俗成的行为规范，用于律己和敬人，学习礼仪贵
18
白族
• 白族男女都崇尚白色，以白色 为尊贵。大理地区的男子多穿 白色对襟衣，外套黑领褂，或 数件皮质、绸缎领褂，俗称 “三滴水”，腰系皮带或绣花 兜肚，下着蓝色或黑色长裤。 在云南洱源县西山区，每个成 年后的白族男子都身挎一个小 七巧玲珑的绣花荷包，荷包上 绣着“双雀登枝”、“鸳鸯戏 水” 等字样。绣荷包是爱情的 象征，它是白族姑娘聪明智慧 的结晶。 女子服饰则各地 不一，大理地区多穿白上衣， 红坎肩,或浅色蓝上衣，外套黑 丝绒领褂，腰系绣花短围腰， 下着蓝色宽裤，足穿绣花“百 节鞋”。未婚妇女梳独辫子盘 于头顶，并以鲜艳的红头绳绕 在白色的头巾上，红白相衬， 相得益彰。腰系绣花短围腰， 更显得色彩鲜明，美观大方。 已婚妇女改为挽髻。
• 营销人员的良好形象是建立客户信心的重要基础，要保持业 务的持续发展，除了全面的知识，人格魅力同样不可或缺。
• 作为和而泰的营销人员，拥有良好的职业形象、专业的商务 礼仪，不仅反映出优秀的个人素质、修养，同时也是品牌形 象的体现，是公司规范管理、高服务水准的体现。
在表现。
10ቤተ መጻሕፍቲ ባይዱ
4.道德角度看
• 礼仪认为是为人处事的行为规范、行为准则。
11
5.民俗的角度
• 礼仪是人们在 交往过程中遵 守的约定俗成 的习惯做法。
12
6.社会学的角度
礼仪泛指人们在社会交往过程中约定俗成 的、大家共同遵守的行为规范和准则。
13
理解礼仪含义的注意要点：
（1） 礼仪是用于交往中的：初次交往、因公交往 、对外交往。 （2）礼仪是约定俗成的行为规范，用于律己和敬人，学习礼仪贵
18
白族
• 白族男女都崇尚白色，以白色 为尊贵。大理地区的男子多穿 白色对襟衣，外套黑领褂，或 数件皮质、绸缎领褂，俗称 “三滴水”，腰系皮带或绣花 兜肚，下着蓝色或黑色长裤。 在云南洱源县西山区，每个成 年后的白族男子都身挎一个小 七巧玲珑的绣花荷包，荷包上 绣着“双雀登枝”、“鸳鸯戏 水” 等字样。绣荷包是爱情的 象征，它是白族姑娘聪明智慧 的结晶。 女子服饰则各地 不一，大理地区多穿白上衣， 红坎肩,或浅色蓝上衣，外套黑 丝绒领褂，腰系绣花短围腰， 下着蓝色宽裤，足穿绣花“百 节鞋”。未婚妇女梳独辫子盘 于头顶，并以鲜艳的红头绳绕 在白色的头巾上，红白相衬， 相得益彰。腰系绣花短围腰， 更显得色彩鲜明，美观大方。 已婚妇女改为挽髻。
商务礼仪 英文版PPT幻灯片
2/10/2020
8
The etiquette of exchanging business card:
1. Handing business card
Observing the will and seizing the
moment. Paying attention to the order.
2/10/2020
16
Chinese table manner-seating
Western table manner-seating Difference between Chinese and Western
2/10/2020
17
The seat of honor, reserved for the master of the banquet or the guest with highest status, is the one in the center facing east or facing the entrance. Those of higher position sit closer to the master of the banquet. The guests of lowest position sit furthest from the seat of honor. When a family holds a banquet, the seat of honor is for the guest with the highest status and the head of the house takes the least prominent seat.
2/10/2020
6
Don’t:
Stretch left hand
外教社国际商务礼仪简明教程PPT课件U01 China
Lead-in
Cultural Values
Reading
Cultural Values in China
Etiquette
Cultural Notes
Dilemma
Patriotism & Dedication to Homeland People-oriented Mindset & Collectivism Seeking Common Ground Harmony between Man and Nature
China’s poverty alleviation is based on the public consensus to eliminate unbalanced and inadequate development and improve the degree of social balance, guided by the value of giving everyone the opportunity to develop and contribute to society. Dedicating to poverty alleviation and development is the common responsibility of the whole party and society. China has constructed a caring society where multiple forces of measures including special programs, industry and society organically integrate and support each other, which has roused the silent majority to participate in poverty alleviation and promoted the sustainable development of the impoverished people. China’s fight against poverty includes all people irrespective of their ethnicity, region and family background, so that the goal of building a moderately prosperous society in all respects by 2020 could be achieved. Since 2012 the poverty alleviation work has changed from “flood irrigation” to “precise drip irrigation”, targeting the poorest of the poor, with the slogan “leaving no one behind”. The unification of target orientation and problem orientation as well as the combination of strategic perspective and feasibility have become the most vivid generalization of precise poverty alleviation, which also shows the party’s firm implementation of its commitment to “common prosperity”.
泰国商务礼仪英文ppt课件
Step over a threshold, not on it.
Sitting with your legs apart or disk full is a taboo. Pointing with the foot or showing the soles of the feet is strongly discouraged , especially at images of the Buddha.
Pointing with the index finger or the full hand is considered rude.
Eating habits and table manners
• Thai people like to eat chilies. The spicier, the better. “Pepper sauce" is indispensable for their meals .
ขอบคุณครับ!
gift attractively but avoid in
green ,blue ,or black as these
are used at funerals.
• You may begin eating as soon as you are served.
• Leave a little food on your plate after you have eaten to show that you are full . Never leave rice on your plate as it is considered wasteful. Never take the last bite from the serving bowl . Wait to be asked before taking a second helping.
Sitting with your legs apart or disk full is a taboo. Pointing with the foot or showing the soles of the feet is strongly discouraged , especially at images of the Buddha.
Pointing with the index finger or the full hand is considered rude.
Eating habits and table manners
• Thai people like to eat chilies. The spicier, the better. “Pepper sauce" is indispensable for their meals .
ขอบคุณครับ!
gift attractively but avoid in
green ,blue ,or black as these
are used at funerals.
• You may begin eating as soon as you are served.
• Leave a little food on your plate after you have eaten to show that you are full . Never leave rice on your plate as it is considered wasteful. Never take the last bite from the serving bowl . Wait to be asked before taking a second helping.
【最新推荐】商务礼仪英语版ppt-推荐word版 (13页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==商务礼仪英语版ppt篇一：英语商务礼仪毕业论文(201X届)题目： The Role of Etiquette in Business Negotiation系部：经济管理系专业：商务英语班级： 09 商务英语(3)班学生学号： 0909010319学生姓名：指导教师：完成时间： 201X年3月The Role of Etiquette in Business NegotiationAbstract: Looking through the history and trend of the development of modern business, the reason for a company to occupy a bigger share of the market and grow quickly among the tough competition is the good commercial etiquette and the skills f commercial negotiation, that’s because all these things will be significant for establishing a good corporate image, improving the competitiveness of enterprises and deepening the trust and friendship of collaborators, so as to get more profit. The good commercial etiquette can also be one of the most important guarantees of a successful business negotiation. This thesis will elaborate the proposition from three aspects including the connotation of etiquette and business negotiations, how to graspnegotiation skills of etiquette and the importance of business etiquette.Key Words: Etiquette; business negotiations; effectContentI.Introduction ........................................................ .............. 错误！未定义书签。
商务礼仪英语介绍课件
❖ Be patient and smile ❖ Repeat information to be sure it’s correct ❖ Take notes if necessary ❖ Be clear avoid some jargon and slang ❖ Use caller’s name ❖ Thank the caller on completion of the call
You should stay away from the guest one metre away 3.Gestures tip :
This way,please! 4.Adjust pace :
Follow the guest's pace ,then adjust the pace 5.Talk to the guest :
Searching for the right topic.
Company Logo
Some sentences about the reception etiquettes
❖Guide Directions ： ❖1. This way, please!/Come with me, please! ❖2. I will show you to Business Center. ❖3. The toilet is over there. ❖4. A:Could you please tell me the way to the
and bid a friend farewell
Company Logo
Telephone Manner
1)Answering an outside call
❖Opening:“Good morning. This is......
You should stay away from the guest one metre away 3.Gestures tip :
This way,please! 4.Adjust pace :
Follow the guest's pace ,then adjust the pace 5.Talk to the guest :
Searching for the right topic.
Company Logo
Some sentences about the reception etiquettes
❖Guide Directions ： ❖1. This way, please!/Come with me, please! ❖2. I will show you to Business Center. ❖3. The toilet is over there. ❖4. A:Could you please tell me the way to the
and bid a friend farewell
Company Logo
Telephone Manner
1)Answering an outside call
❖Opening:“Good morning. This is......
商务礼仪实务英语PPT课件 Module 2 Project 3 . Dining Etiquette 餐饮礼仪
的菜盘里巡找，知从哪里下筷为好。此种行为是典型的缺乏修养的表
匙：又称勺子。在中餐中，勺子是用来辅助提取食物的， 尤其是羹、汤或滑溜的食物等。
• 4. 盘：又叫做盘子，是用来盛放食物的。 • 5. 碗：碗作为人们日常必需的饮食器皿，在中餐里主要是
吃饭时食指伸出，总在不停的指别人，北京人一般伸出食指去指对方时，大都
带有指责的意思。所以说，吃饭用筷子时用手指人，无异于指责别人，这同骂
人是一样的，是不能够允许的。还有一种情况也是这种意思，那就是吃饭时同
别人交谈并用筷子指人.
(1)中餐的餐具
·品箸留声：
• 这种做法也是不行的，其做法是把筷子的一端含在嘴里，用嘴来回去 嘬，并不时的发出咝咝声响。因为在吃饭时用嘴嘬筷子的本身就是一 种无礼的行为，再加上配以声音，更是令人生厌。所以一般出现这种 做法都会被认为是缺少家教，同样不能够允许。
and stomach after the meal.
Serving Dishes at the Center of Table vs. in Each One’s Own Plate
Chicken Breast vs. Chicken Necks / Feet
3. 商务中餐：给主人和客人的几点建议
用来盛放食物和羹汤的。 • 6. 湿毛巾、餐巾、餐巾纸、牙签、水盂的使用规范 。 (1)湿毛巾餐前只能用来擦手，不能用来擦脸、擦嘴。
(1)中餐的餐具
(2) 餐巾的使用是为了防止衣服被弄脏，应该把它平铺在大腿 上，不要把它围在脖子或别在腰带上。
(3) 餐巾纸主要用来擦嘴或手。 (4) 席间牙签要在万不得已的时候使用，用时注意以手或餐巾
商务礼仪实务英语
Practice of Business Etiquette in English
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Reception Etiquettes ❖Reception ❖Guidence
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The basic procedures
1.Greetings
2.Confirm his identity and ask him whether he has maked a reservation（预约）
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Specifics For Men's Business Casual
• Socks: Do wear dark socks, midcalf （小腿肚） length so no skin is visible when you sit down.
• Shoes: Leather shoes should be worn.
Correct length of Trousers
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Specifics For Men's Business Casual
Wrong pattern of shoes
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Specifics For Women's Business Casual
Pants/Skirts: Women can wear casual pants or skirts.Neither should be tight.
❖Shirts/Sweaters: In addition to tailored s hirts or blouses, tailored knit sweaters an d sweater sets are appropriate business c asual choices for women.
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How to receive the unexepected guest？
First of all, you should give the guest some drink enthusiastically
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How to receive the unexepected guest？
Skirt Lengths: Often vary from season to season. Avoid extreme trends, especially with short lengths.
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Specifics For Women's Business Casual
❖Shoes: Shoes should be leather or microfi ber(超细纤 维). Regardless of style, avoid extremes. Make certain you can walk comfortably in your shoes.
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3.Contact respondents
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How to say "hello"
3S principles：
1.Stand up 2.See 3.Smile
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On the basis of 3S, you can say：
Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please!
The Etiquettes of
Businees
BY 广外621
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Contents
1
Business attire
2
Reception Manner
3
Telephone Manner
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Business Attire(服饰）
❖Specifics For Men's Business Casual
• Jewelry: Wear a conservative watch. If you choose o wear other jewelry, be conservative. Removing e arrings is always a safe bet.
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Specifics For Men's Businesห้องสมุดไป่ตู้ Casual
Correct tie length - Up to belt level / waist
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Specifics For Men's Business Casual
Correct sleeve length of shirt
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Specifics For Men's Business Casual
Second, you need to ask the guest's
identity
name
the place of work
position
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How to receive the unexepected guest？
❖Then, you should understand the intention of the guests,and say:Wait a minute ,please!I will go to see whether general manager in the office .
❖Specifics For Women's Busine ss Casual
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Specifics For Men's Business Casual
❖Ties: Ties are generally not necessary for business casual.
• Shirts: Longsleeved shirts are considered dressier than shortsleeved and are appropriate even in sum mer. Choosing white or light blue solid, or conserva tive stripes（条纹布） is your safest bet.