国际酒店餐厅服务员岗位职责(中英文详尽版)

酒店岗位职位原则中英文阐明General Manager 总经理Deputy General Manager 副总经理Asst. to General Manager 总经理助理Financial Controller 财务总监Deputy Financial Controller 财务副总监Director of Rooms Division 房务总监Director of Sales & Marketing 市场营销总监Director of F&B 餐饮总监Director of Engineering 工程总监Chief Accountant 总账会计Food & Beverage Manager 餐饮部经理Executive Chef 行政总厨IT Manager IT 经理Purchasing Manager 采购经理Human Resources Manager 人力资源经理Training Manager 培训经理Front Office Manager 前厅部经理Executive Housekeeper 行政管家Security Manager 保安部经理Administration Assistant 行政助理Cost Controller 成本控制经理Sales Manager 销售经理PR Manager 公关经理F&B Outlet Manager (Beverage Manager, Café Manager, Chinese Restaurant Manager, Banquet Manager)餐饮部营业部门经理（酒吧经理，西餐厅经理，中餐厅经理，宴会经理），F& B Manager 餐饮经理Chief Steward 管事部经理Kitchen Chef (Western Chef, Sous Chef, Pastry Chef, Chinese Chef)营业部门厨师（西厨房厨师长，副厨师长，饼房厨师长，中厨房厨师长），Guest Service Manager 来宾服务经理Laundry Manager 洗衣房经理Engineering Duty Manager 工程部值班经理Western Sous Chef 西厨房副厨师长HR Officer 人事专人Training Officer 培训专人GSM-Service Center 来宾服务经理－服务中心Pastry Chef 饼房厨师长Staff Canteen Supervisor 员工餐厅主管(Accountable for the quality of all work performed within their area of responsibility, including management Shift Leader,)（责任所在区域旳所有工作体现及质量，包括管理领班）Translator 翻译员Account Payable 应付Account Receivable Supervisor 应收主管Purchasing Officer 采购员Income Audit Supervisor 收益审计Cashier Supervisor 收银主管Engineering Section Supervisor, 工程部区域主管Staff Canteen Chef 员工餐厅厨师长Sales Executive 销售助理Reservation Supervisor 预订部主管F&B Secretary 餐饮部秘书F&B Outlet Supervisor 餐饮部各餐厅主管Stewarding Supervisor 管事部主管Chef De Partie 厨房主管Front Desk Supervisor 前台主管GSO Supervisor 来宾服务主管Executive Floor Supervisor 行政楼层主管Bell Supervisor 行李房主管Housekeeping Supervisor (Floor Supervisor, PA Supervisor, Laundry Supervisor, U&L Supervisor)客房部主管（楼层主管，公共区域主管，洗衣房主管，布草制服房主管）Security Supervisor, General Cashier 保安部主管，总出纳(Possess specialized skills staff)拥有专业技能和行业认证Purchasing Assistant 采购助理Engineering Senior Skilled Worker 工程部高级技工Storekeeper 库管员Artist 美工Reservation Clerk 预定员F&B Outlet Captain 餐饮部各营业部门领班F&B Hostess 餐饮部领位GSO-Reception 前台接待Operator 总机接线员Driver 司机Bell Captain 行李房领班(Basic manual duties across all work areas)所有工作区域旳基本工作职责Clerk 文员Cashier 收银员Engineering Staff 工程部一般技工Staff Canteen Cook 员工餐厅厨师F&B Service Staff 餐饮部服务员Bartender 吧员Baker 面点师F&B Kitchen Cook 餐饮部厨师Bellman 行李生Room Attendant 楼层服务员Security Guard 保安Kitchen Helper 餐饮部厨房帮工PA Attendant 公区服务员Steward 管事员Cafeteria Attendant 员工餐厅服务员Laundry Attendant (Washer, Presser, etc.) 洗衣房服务员Linen Room Attendant 布草房服务员。

国际酒店职位中文文翻译对照职位英文英文缩写董事长Chairman of the Board COB董事长助理Board Assistant BA执行董事Executive Director EXD总经理General Manager GM副总经理Deputy General Manager DGM驻店经理Resident Manager RM总经理助理General Manager Assistant GMA顾问Adviser行政值班经理Manager on Duty/Executive on Duty MOD行政秘书Executive Secretary ES文员Clerk行政总监Administration Director ADD行政办公室主任Executive Officer EO人力资源部经理Human Resources Manager HRM培训部经理Training Manager TM培训主任Training Officer TRO质检培训主任Quality Inspection & Training Officer QITO人事主管Personnel Supervisor PS车队主管Chief Driver CD文员Order Taker OT临时工Casual laborer司机Driver外籍职员Expatriate人事档案文员Personnel Filing Clerk宿舍管理员Dormitory Conservator厨工Kitchen Helper更衣室管理员Locker-room Conservator房务总监Director of Rooms Division DOR前厅经理Front Office Manager FOM客房经理Housekeeping Department Manager HSKD 大堂副理Assistant Manager AM 首席礼宾司Chief Concierge CC客务主任Guest Relation Officer GRO 接待主管Chief Receptionist CR接待员Receptionist行政管家Executive Housekeeper EH客房高级主管Senior Supervisor SS楼层主管Floor Supervisor FS楼层领班Floor Captain FC洗衣房经理Laundry Manager LM PA主管PA Supervisor PS客房服务员Room Attendant RA礼宾部领班Bell Captain行李生Bellboy高级行李生Senior Bellboy门童/女门童Door man /Door girl技工Mechanic大烫工Flatwork Ironer小烫工Hand Ironer Presser平烫工Ironer干洗工Dry-cleaner水洗工Washer Extractor布草收发员Linen Attendant洗衣男工/女工Laundryman/ Laundrywoman女缝工、女裁缝Seamstress订房部文员Booking Clerk商务中心文员Business Center Clerk接线生主管Chief Operator接线生，总机Operator/Telephone Operator园丁Gardener保洁员Public Area PA商场部主管Shop Supervisor商场营业员Shop Assistant餐饮总监Director of Food &Beverage DFB 餐饮部经理Food &Beverage Manager FBM 酒水部经理Beverage Manager BEM 西餐厅主管Western Restaurant Supervisor WRS 中餐厅主管Chinese Restaurant Supervisor CRS 宴会部经理Banqueting Manager BAM 宴会销售经理Banquet Sales Manager宴会销售主任Banquet Sales Officer BSO 宴会销售代表Banquets Sales Executive BSE 咖啡厅主管Coffee Shop Supervisor CSS 酒吧主管Head Bartender楼面主任Head Waiter(男)/Head Waitress(女) HW 楼面部长Captain送餐领班Room Service Captain迎宾员/咨客Hostess服务员Waiter(男服务员)，Waitress(女服务员)行政总厨Executive Chef EC 中餐厨师长Sous-chef Chinese kitchen西餐厨师长Sous-chef Western kitchen西饼房主管Chief Baker CB 配菜厨师Assembler高级厨师、名厨师Cordon Bleu点心师Dim Sum Maker传菜员Food Runner管事部领班Foreman备餐间领班Pantry Captain备餐员Pantry man酒吧侍应，酒吧招待Bartender酒吧男侍应Bar boy酒吧女侍应Barmaid高级酒吧侍者Senior Bartender调酒员Tap man茶艺师Tea Ceremony Keeper水台厨工Butcher砧板厨师Chopper洗碗工Dishwasher打荷厨师Food Distributor见习厨师Apprentice Cook厨房杂工Amah学徒Apprentice勤杂工Handyman洗菜工Vegetable Washer营业总监Director of Sales & Marketing DOS 销售部经理Manager of Sales Department MOS 宴会销售经理Banquet Sales Manager BSM 销售经理Sales Manager SAM 贵宾部经理VIP Manager VM 公关部经理PR Manager PRM 公关主任PR Officer PRO 预定部主管Reservation Supervisor RS 销售代表Sales Executive SE 团队联络员Group Co-Coordinator市场协调员Marketing Co-coordinator美术设计师Art Designer美工Artist工程总监Chief Engineer CE 工程部经理Engineering Manager EM 值班工程师Duty Engineer DE 运行主管Operation Supervisor OS 维修主管Repairing Supervisor RS 运行领班Operation Captain OC 维修领班Repairing Captain RC 锅炉组长Boiler section head锅炉工Boiler man木工Carpenter强电组长Electrical Section Head电工Electrician弱电组长Electrics Section Head万能工Handyman空调技工Air-conditioning Mechanic机修组长Mechanic Section Head油漆工Painter电梯工Lift Operator客房维修组长Room Maintenance Section Head财务总监Financial Controller FC财务部经理Accounting Manager ACM 总会计师Chief Accountant CA会计师Accountant成本控制主管Cost Controller COC 采购部经理Purchasing Manager PM采购部主管Purchasing Officer PS前台收银主管Front Officer Cashier Supervisor FOCS 电脑部主管EDP Supervisor EDPS 总出纳Chief Cashier CC应付账款主管Accounts Payable Supervisor应收帐款主管Accounts Receivable Supervisor成本核算主管Costing Supervisor收货部主管Receiving Supervisor收入审计员Income Auditor查帐员、审计员Auditor收款员、出纳员Cashier网络维护员Network Administrator NA采购员Purchasing Agent PUA 前台收银员Front Office Cashier FOC 夜审Night Auditor NA日审Day Auditor收货员Receiving Clerk仓管员Storekeeper康乐部总监Director of Entertainment & Recreation DER 康乐部经理Entertainment & Recreation Manager ERM 康体主管Entertainment Supervisor娱乐主管Recreation Supervisor康体领班Entertainment Captain娱乐领班Recreation Captain理发师Barber美容师Beautician美容服务员Beauty Salon Attendant救生员Lifeguard指甲修剪师Manicurist男按摩师/女按摩师Masseur/Masseuse教练TrainerDJ公主DJ Princess技师Masseur/Masseuse保安部经理Security Manager SM 保安部副经理Asst. Security Manager ASM 消防主管Fire control Supervisor警卫主管Security Supervisor保安员Security Guard所有部门总监/经理Department Head DHS 主管Supervisor SUP 领班Captain高级领班Senior Captain。

国际大酒店餐饮部岗位说明书-西餐服务员岗位概述西餐服务员是国际大酒店餐饮部的核心岗位之一，负责为客人提供优质的西餐服务。

该岗位要求具备良好的沟通能力、服务意识和团队合作能力，为客人提供舒适的用餐体验。

岗位职责1.根据客人需求，为客人提供菜单和酒水单，并向客人介绍特色菜和推荐美酒。

2.根据客人订单准备餐具、布置餐桌，并确保用餐环境的整洁和舒适。

3.负责客人点菜并及时向厨房传达菜品要求，确保菜品按时上桌。

4.提供专业的餐前和餐后服务，包括为客人擦拭餐桌、更换餐巾等。

5.根据客人要求，提供定制化的服务，如特殊蛋糕需求、庆生活动等。

6.监控客人用餐过程，及时回应客人需求并解决客人投诉。

7.负责结账流程，确保账单准确无误并迅速结算。

8.遵守酒店的服务标准和规范，保持良好的个人形象和礼仪。

岗位要求1.具备相关服务行业从业经验者优先考虑。

2.具备良好的沟通能力，能够流利地使用英语进行交流。

3.具备良好的服务意识，能够主动了解客人需求并提供专业的解决方案。

4.具备团队合作精神，能够与厨房、其他服务人员有效配合。

5.具备较高的工作热情和应变能力，能够在高强度工作环境下保持良好的工作状态。

6.具备良好的时间管理能力，能够准确计算菜品制作和上桌时间。

7.具备良好的判断力和解决问题的能力，能够灵活应对客人的各种需求和意外情况。

8.遵守公司制定的规章制度，具备良好的职业操守和团队合作精神。

薪资待遇薪资待遇将根据个人经验和能力而定，具体数额将与候选者协商确定。

工作时间西餐服务员岗位将需要根据酒店的用餐需求具备弹性工作时间，包括早班、中班和晚班，并有可能需要轮班工作。

规模和组织结构西餐服务员将隶属于酒店餐饮部，与其他部门人员协作工作，如前台接待、厨房等。

具体人数将根据酒店的规模而定，可根据需要进行人员招募。

培训和晋升国际大酒店将提供全面的岗前培训和在职培训，包括西餐礼仪、服务技巧等。

在岗位表现优秀并通过相关考核后，将有机会晋升为高级服务员、领班等职位。

服务员岗位职责英文回答：As a server, I am responsible for providing excellent customer service in a fast-paced and demanding environment. My primary duties include:Greeting and seating guests: I welcome guests to the restaurant, seat them comfortably, and present them with menus. I make sure to be polite, friendly, and knowledgeable about the menu.Taking orders: I take orders accurately and efficiently, ensuring that all items are ordered correctly and that any special requests are noted. I use a variety of techniques to upsell and suggest additional items, increasing the average check size.Serving food and beverages: I serve food and beverages promptly and professionally, ensuring that the dishes arepresented in an appealing manner and that the drinks are chilled or heated to the correct temperature. I check in with guests regularly to ensure their satisfaction and address any needs they may have.Clearing tables: I clear tables promptly and efficiently, removing used dishes, glasses, and silverware.I reset tables quickly and ensure that they are ready for new guests.Maintaining a clean and organized work area: I keep my work area clean and organized, including the dining room, bar, and kitchen. I follow all safety and sanitation regulations to ensure the health and well-being of guests and staff.Providing excellent customer service: I am committed to providing excellent customer service at all times. I go above and beyond to meet the needs of guests, resolve any issues promptly and courteously, and create a positive and memorable dining experience.中文回答：作为一名服务员，我负责在快节奏且要求高的环境中提供优质的客户服务。

服务员岗位职责英文回答：Responsibilities of a Waiter/Waitress。

As a Waiter/Waitress, I am responsible for providing excellent customer service in a fast-paced restaurant environment. My primary duties include:Greeting and seating guests: I greet guests with a warm smile and help them find a comfortable table. I ensure that the table is clean and ready for their dining experience.Taking orders: I take orders for food and drinks accurately and efficiently, repeating them back to ensure precision. I am knowledgeable about the menu and can make recommendations based on guests' preferences.Serving food and drinks: I serve food and drinkspromptly and professionally, ensuring that the presentation is appealing. I am attentive to guests' needs, refilling drinks and clearing plates as required.Providing excellent service: I go above and beyond to provide exceptional service throughout the dining experience. I check in on guests regularly to ensure their satisfaction, and I am always ready to assist with any requests or questions.Maintaining a clean and organized work area: I keep my work area clean and organized, ensuring that the restaurant maintains a professional appearance. I am responsible for replenishing supplies as needed.Working as part of a team: I work effectively as partof a team, coordinating with other waiters/waitresses, kitchen staff, and management to ensure smooth operation. I am reliable and take initiative to help out wherever needed.Additional responsibilities may include:Answering phones and taking reservations。

餐厅职务说明书餐厅职务说明书一、餐厅服务员（Waiter/Waitress）餐厅服务员是餐厅的重要岗位之一，其主要职责包括：1. 接待顾客：热情有礼地迎接顾客，引导他们就座并协助提供菜单；2. 推荐菜品：熟悉菜单，为顾客提供菜品介绍，并根据客户需求进行推荐；3. 点餐：记录顾客点餐的要求，并及时向厨房提交订单；4. 上菜：根据订单，准时将菜品送至顾客桌上，并确保食物的温度和质量；5. 清理餐桌：热情有序地为顾客收拾餐桌，并确保餐具、杯具等的卫生；6. 解答顾客疑问和投诉：耐心倾听客户问题，并给予合理解答，及时反馈至主管；7. 维护店面秩序：保持餐厅整洁、有序，定期擦拭、排布家具、摆设等；8. 遵守餐厅规定：遵守公司的员工行为规范，包括穿戴规范、接待礼仪、工作时间等。

二、餐厅主管（Supervisor）餐厅主管是餐厅管理层的重要成员，其主要职责包括：1. 餐厅运营管理：负责餐厅的日常运营管理工作，包括员工调度、业务流程优化等；2. 人员培训与团队建设：负责对餐厅服务员的培训，定期组织员工业务技能培训和团队建设活动；3. 服务质量监督：监督员工的服务标准和质量，确保员工遵循服务程序和礼仪；4. 餐厅氛围塑造：负责餐厅文化建设，营造友好、和谐、高效的工作氛围；5. 顾客关系管理：处理客户投诉及疑问，提高客户满意度，确保客户忠诚度；6. 餐厅运营数据分析：通过数据分析、拟定餐厅运营计划和预算，并对异常情况做出及时应对。

三、餐厅厨师（Chef）餐厅厨师是餐厅菜品制作的主要负责人，其主要职责包括：1. 食材准备：根据餐厅菜单和顾客需求，准备所需的食材，确保新鲜、卫生；2. 菜品制作：根据菜谱准确烹饪菜品，确保食品的质量、口感和色香味俱佳；3. 食品卫生：保持厨房的清洁和卫生，遵守食品安全相关规定，确保食品卫生安全；4. 工作协调：与其他厨师、服务员、餐厅主管协作，确保菜品的准时送达；5. 菜谱创新：根据市场需求和顾客口味的变化，创新菜谱，提供多样性和时令性的美食。

服务员岗位职责英文回答：As a server, I am responsible for providing excellent customer service to ensure that diners have a positive and memorable experience at our establishment. Here's adetailed outline of my duties and responsibilities:Greet and seat guests: I warmly welcome guests upon their arrival, answer any questions they may have, and escort them to their table.Take orders: I take orders accurately and efficiently, paying attention to any special requests or dietary restrictions. I also make suggestions based on the menu and daily specials.Serve food and beverages: I deliver food and drinks to the table promptly and professionally, ensuring that the dishes are presented well and that the temperature iscorrect.Provide table service: I check in with guestsregularly to ensure their satisfaction, refill their drinks, and clear away empty plates. I also assist with any other needs, such as providing utensils or condiments.Handle complaints and requests: I respond to guest complaints promptly and courteously, attempting to resolve any issues to their satisfaction. I also handle special requests, such as dietary accommodations or birthday celebrations.Maintain a clean and organized dining area: I keep my work area tidy, ensuring that tables are cleared andcleaned promptly, and that the dining room is presentableat all times.Collaborate with the kitchen and other staff: I work closely with the kitchen staff to ensure that orders are prepared and delivered correctly, and I assist otherservers or support staff as needed to provide a seamlessdining experience.Stay informed about the menu and specials: Ifamiliarize myself with the menu and daily specials so that I can answer guest questions and make informed recommendations.Maintain a positive attitude and professional demeanor: I maintain a positive and upbeat attitude throughout my shift, and I treat guests with respect and courtesy. I am also discreet and maintain confidentiality when handling sensitive information.中文回答：作为一名服务员，我负责为顾客提供卓越的客户服务，确保他们在我们店里拥有积极且难忘的体验。

酒店岗位职责英文作文英文：As a hotel staff member, my duties can vary depending on the position I hold. However, there are some common responsibilities that most hotel staff members share.Firstly, I am responsible for ensuring that guests have a pleasant and comfortable stay. This involves greeting guests upon arrival, assisting with check-in and check-out procedures, answering any questions they may have, and providing them with any necessary information about the hotel and surrounding area.Secondly, I am responsible for maintaining a clean and organized environment. This includes cleaning and preparing guest rooms, common areas, and facilities such as the gym, pool, and spa. Additionally, I may be responsible for restocking supplies and ensuring that everything is in working order.Thirdly, I am responsible for providing excellent customer service. This involves being friendly, helpful, and attentive to guests' needs and concerns. I may need to handle complaints or resolve any issues that arise during a guest's stay.Finally, I am responsible for upholding the hotel's policies and procedures. This includes following safety protocols, adhering to dress codes, and maintaining confidentiality and privacy for guests.Overall, my role as a hotel staff member is to provide guests with a comfortable, enjoyable, and memorable experience during their stay.中文：作为酒店员工，我的职责根据我所担任的职位而有所不同。

服务员岗位职责英文回答：My role as a server in this establishment is to provide exceptional customer service to all patrons. I am responsible for greeting guests warmly, taking their orders accurately, and ensuring their dining experience is pleasant and memorable.My responsibilities include:Greeting guests: I greet guests with a friendly smile and welcome them to the restaurant. I offer to seat them at a table or booth of their choice.Taking orders: I take guests' orders accurately and efficiently. I answer any questions they may have about the menu and make recommendations based on their preferences.Serving food and beverages: I serve food and beveragespromptly and courteously. I make sure that the food is hot and fresh, and the beverages are cold and refreshing.Checking on guests: I check on guests throughout their meal to ensure that they are satisfied with their food and service. I am attentive to their needs and respond promptly to any requests.Clearing tables: I clear tables promptly andefficiently after guests have finished their meal. I reset the tables for new guests.Providing excellent customer service: I am committed to providing excellent customer service to all guests. I am friendly, courteous, and efficient. I go the extra mile to make sure that guests have a positive dining experience.中文回答：作为本餐厅的服务员，我的职责是为所有顾客提供卓越的客户服务。