涉外秘书三级英语测习题

2021.5英语三级试卷及答案称名位单名姓号证考准区地线 2021.5职业技能鉴定国家题库涉外秘书三级英语试卷(及答案)此注意事项1、考试时间：90分钟。

2、请首先按要求在试卷的标封处填写您的姓名、准考证号和所在单位的名称。

过3、请仔细阅读各种题目的回答要求，在规定的位置填写您的答案。

4、不要在试卷上乱写乱画，不要在标封区填写无关的内容。

听力部分笔试部分总分核分人超得分准 A.得分 Listening Test三评分人【注意：本试卷听力部分录音在“秘书英语听力录音级05”中。

】不I. Directions: Listen to the text about the meeting and choose the best answers for the questions. (5 questions, 2 marks for each question, 10marks altogether) 题1. The man announced ___________.(A) the meeting will begin(B) the meeting will be canceled (C) Mr. Hampton was ill答(D) everyone should pay attention to something urgent 得分 2. Mr. Hampton_____________.评分人(A) is able to attend today’s meeting 生(B) is able toattend tomorrow’s meeting (C) can’t attend today’s meeting (D) can’t attend tomorrow’s meeting考3. _______________ will be discussed in the meeting?(A) The draf t of the next year’s plan for the staff (B) The draft of thenext year’s plan for his company (C) The draft of the next year’s plan forthe sale(D) The draft of the next year’s plan for the advertisement 4. What isSusan responsible for? ____________(A) To make notes(B) To serve everyone in the meeting (C) To arrange the details in themeeting (D) To send the material in the meeting5. Who will talk first? ____________(A) Not mentioned (B) Mr. Smith (C) Mrs. Smith (D) Mrs. SmithII. Directions: Listen to the dialogue and tell whether the followingstatements are True or False. Write T for True and F for False in the brackets.(5 questions, 2 marks each question. 10 marks altogether.) 1. [ ] The pricein the list are much too high..2. [ ] According to the buyer, it is unreasonable to offer such highprices compared to others. 3. [ ] The seller willreduce the price by 10% without any condition.第 1 页共 5 页单位名称姓名准考证号地区生答题不 4.[ ] This potential buyer is satisfied with the concession made by the seller.准超 5. [ ] In order to have the seller adjust their prices, thepotential buyer orders a 过 large quantity. 此线B. Written TestI. Vocabulary and structureDirections:Multiple Choice questions (1 mark for each, 20 questions, 20 marks altogether)1. The French pianist who had been praised very highly ______ to be agreat disappointment. (A) turned up (B) turned down (C) turned in (D) turned out 2. They saw a car at the street_______ Irish license plates.(A) equipping (B) taking (C) bearing (D) proving 3. Please don’t ____ __ for me, I may be late.(A) stay up (B) wake up (C) keep up(D) rise up4. He completely ___ ___ all these facts as though they never existed. (A) disposes(B) ignores (C) fails(D) neglects5. Discussions and debates are my __ ____ way of learning.(A) favorite (B) convinced(C) favorable(D) intended6. Read the ____ __ carefully before you switch on the engine. (A) orders(B) information(C) instructions(D) message7. Japan has ___ ___ West Germany in industrial production. (A) run over(B) overtaken (C) overthrown(D) conquered8. I can _ _____ him without reservation for the post he is seeking. (A)apply (B) approve (C) favor(D) recommend9. Father _ _____ to his study upstairs shortly after supper that evening.(A) left (B) resigned (C) relieved(D) retired10. These small white house are _____ _ of the Greek islands. (A) common(B) regular(C) characteristic (D) lovely11. To our disappointment, ____ __ turned out that the method did notwork well.第 2 页共 5 页(A) it (B) as (C) what(D) so12. ______ the chance, she could have done just as well as you have. (A)To give (B) Giving (C) Gave (D)Given13. All the while he was terrified by the fear ______ he had cancer of the stomach. (A) which (B) that (C) what (D) such 14. He was not very intelligent, and ______.(A) neither did he work very hard too (B) neither didn’t he work veryhard (C) neither did he work very hard (D) neither he worked very hard 15._______ I found that nearly half of the audience had left the hall. (A) Notlong before it was (B) It was not long before (C) Not long it wasbefore (D) Not before it was long 16. Some knowledge of thecomputer is ______ great value in this job. (A) for(B) with (C) of(D) about17. ______ he had said it he knew what a mistake he had made. (A) In theminute (C) To the minute(B) A minute (D) The minute18. Five minutes earlier, ______ we could have caught the last train. (A)and (C) or(B) but (D) nor19. Jack, ______ was expected, performed the task with success. (A) which(C) as(B) that (D) it20. I should say Henry is not ______ a writer as a reporter. (A) that much(C) as such(B) much (D) so muchII. Reading ComprehensionSection A Directions: Read the following passage and do the multiplechoice questions. (2 marks each, 10 marks altogether)In some ways the employment interview is like a persuasive speech becausethe applicant (interviewee) seeks to persuade the employer (interviewer) toemploy him or her. Several suggestions might prove helpful to the applicant aspreparation is made for the actual interview.A job applicant has the responsibility for ascertaining certain types ofinformation prior to the interview. First, the applicant should know what kindof job he wants and how that job relates to his career objective. It isimportant that the applicant be able to state his reasons for wishing to workfor a particular company. Second, the applicant should seek as muchinformation as possible concerning the company. Relevant information for the applicant to locate includes such items as the location of the home and regional offices, the financial status of the company, plans第 3 页共 5 页单位名称姓名准考证号地区生答题不 for expansion, and company philosophy. Information about most major corporations is available in reference books准 and periodicals. 超过 After gathering information concerning the company, the applicant is ready for the interview. The interviewer’s此 firstimpression comes from the interviewee’s appearance. For most interviews, appropriate dress for man is a 线 conservativedark colored suit with a long sleeve white or light blue shirt and conservative tie. For women a conservative, tailored suit or dress is appropriate. Both men and women should have neat, conservative length hair.Although hairstyle and dress are matters of personal tastes, many personnel directors form initial impressions from these characteristics. For example, one recent college graduate, who felt himself qualified, interviewed for a public relations job. However, the personnel manager considered this young man’s long hair, sloppy dress, and overly casual manner unsuited for this particular position.1. What’s t he purpose of this passage? （A） To inform the candidates of the recent interview （B） To give some advice to an employer.（C） To inform the candidates of how to prepare for an interview （D） To persuade the candidates to accept his advice 2. Which of the following is not mentioned in the passage ? . （A）The applicant should know the typeof work and his career expectation （B）The applicant should know as much as possible about the company（C）The applicant should have the reasons a particular company has to employ him （D）The applicant should not pay too much attention to his appearance3. According to the passage, before the interview, the applicant canobtain some information about the company hewants to work for _______. （A）on the internet（B）in reference books and periodicals （C）in the library（D）from the employees of the company business and philosophy4. What kind of information about the company, as the author suggests, should the candidate obtain ______ ? （A）the financial status （B）company philosophy （C）plans for expansion, （D）all of the above5. From the last two paragraphs we can infer that . （A）first impression is of importance（B）public relations are important in the interview （C）self confidence is of great importance（D）personal taste is quite important in the interviewSection B Directions: Decide whether the statements are 'true' or 'false' based on the text, write T for ‘true’ and F for ‘false’. (2 marks for each, 10 marks altogether)Here are a few examples of business customs in foreign lands that one should be cognizant of:In Brazil, conversations can become very animated and involve physical contact and raised voices. Yet trying to dominate the conversation will meet with disapproval.In China, it's considered impolite to reply negatively. Answers like\time\gifts, avoid using white or green wrapping paper as those colors are considered to be inauspicious. In Germany, it's customary to wait to beintroduced to someone new by a third party. People are uncomfortable when approached by complete strangers.When dining with co-workers in Japan, always let the host pay for the meal. Be sure to never leave your chopsticks placed vertically in a bowl of rice as this is only done at funerals.The Irish are enthusiastic conversationalists who often indulge incriticism of themselves as a people and Ireland as a country. If you'reinvolved in this type of conversation, never agree with what is being said or you'll find that both yourself and your country will be roundly abused.第 4 页共 5 页单位名称生答题Even in \不Luckily there are many training programs available to familiarize business travelers and career people with 准the ins and outs of doing business in the international arena. 超过此 1. [ ] In Brazil, people usually talk animatedly, but they usually keep space distance with each other. 线2. [ ] In China, people usually give a negative answer indirectly instead of the direct “No”.3. [ ] In Germany, it’s better not to bother to speak to a stranger ifno one introduces him to you. 4. [ ] Irish peopletend to criticize their own country in conversation because they bear hatredto their country.姓名准考证号地区 5. [ ]The purpose of this article isprobably to tell us that we should be aware of the different ways business peopleinteract in different cultures and countries.III. TranslationDirections: Translate the following passage into Chinese. (4 marks each, 20 marks altogether)1. As you know, we value our long-established relationship with your corporation, and look forward to increasing business in the coming years.2. Any information you can send us about the city itself and the surrounding countryside, including places of historical interest, will be very much appreciated.3. We are offering you goods of the very highest quality on unusually generous terms and would welcome the opportunity to serve you.4. The meanings we exchange by speaking and by writing are not given in the words and sentences along but are also constructed partly out of what our listeners and our readers interpret them to mean.5. The fact remains that women are now free to enter any career that attracts them; the situation has improved, and the tide is not likely to turn back.IV. WritingDirections: Here you are required to write a reply to the letter askingfor price reduction (20 marks)第 5 页共 5 页感谢您的阅读，祝您生活愉快。

职业资格全省统一鉴定涉外秘书（国家职业资格三级）英语试卷A. Listening TestI. Listen to the dialogue and choose the best answer for the questions. (10 marks)1. A secretary should have a agenda in place A .（A）before a meeting or a conference （B）during the meeting（C）after the meeting （D）at any time2. Whom should a secretary inform before a meeting? A .（A）All those authorized to participate（B）Presents and participants（C）The participants who have titles （D）None3. A secretary should take notes B .（A）after the meeting （B）during a meeting（C）when they are discussing before the meeting（D）in all the cases mentioned4. What a secretary should do after a conference? C（A）do nothing but serve the boss well（B）leave the minutes unprocessed（C）keep records of the business transacted（D）all of them5. Which of the followings is not CORRECT? C .（A）A secretary needs to take care of all different things through thewhole process of a meeting.（B）A secretary should implement many of the decision reached at the meeting（C）All a secretary should do during a meeting is to listen attentively.（D）A secretary should type the minutes up after the meeting.II. Here your boss asks you to write a business letter. Listen carefully and then fill in the blanks with phrases or sentences. (10 marks)Please write a letter to Keith Brown，the Purchasing Manager of ANA Enterprises. Their address is, 100 George Street, Sydney, NSW, Australia, 1.postcode 2001. Tell them that we have agreed to a 4% reduction 2. in the price that we originally quoted them for the supply of. 3.100 highcapacity water filters. The same 4terms and conditions still apply. And the reference number on their letter is 03/5879. The letter is dated 1st February this year. Have our reply ready for me to sign 5. when I get back, please.B. Written TestI. Vocabulary: Find the answer that best matches the underlined word or phrase. ( 1 mark each question, 20 marks altogether)1.He disposed of the old materials.（A）fell away （B）threw away（C）went away （D）cut away2.Please submit your application before 2 o’clock.（A）hand in （B）hand down（C）hand off （D）hand out3.Paul and John are friendly with each other.（A）get by with （B）get along with（C）get over with （D）get through with4.It is essential to have an alphabetical index with any numerical system. This involves morework in setting up the system and maintaining it.（A）signing （B）marking（C）layering （D）keeping it in good order5.Were you able to recover your stolen laptop?（A）get back （B）reach back（C）go back （D）come back6.Someone illegally entered the warehouse last night.（A）broke away （B）saw through（C）broke into （D）saw into7.When he got out of the manager’s, from his facial expression we knew that his proposal musthave been turned down.（A）refused （B）adopted（C）accepted （D）object8. He told the director that he had thought honestly the ethics of what he was doing.（A）behavior （B）conduct（C）morality （D）law9. The Gap Online Store is aiming at tailoring offerings to the needs and interests of a particularincome of the U.S. population.（A）adapting （B）conducting（C）suitable （D）satisfying10. Yukiko resembles her mother more than her father.（A）takes after （B）goes after（C）calls after （D）looks after11. Bill’s secretary interrupted to tell him he had a telephone call.（A）cut out （B）cut in（C）took in （D）took out12. We did to save the little girl’s life.(A) possible everything (B) everything possibly(C) everything possible (D) possibly everything13. Leave the next two lines for the tutor’s comments.(A) blank (B) to be blank(C) being blank (D) be blank14. The population of China is the United States.(A) much larger than that of (B) more larger than that of(C) much larger than (D) more larger than15. I had worked here you came here. But l shall leave for England.(A) before long; before long (B) before long; long before(C) long before; before long (D) long before; long before16. scientists understand how and why earthquakes happen, forecasts are usually inaccurate.(A) As (B) While(C) For (D) Since1.B2.A3.B4. D5.A6.C 7A 8C 9A 10A11.B 12.C 13.A 14.A 15.C 16.B 17.B 18. B 19.D 20.A17. the baby fell asleep the room.(A) After; did the mother leave (B) Not until; did the mother leave(C) When; did the mother leave (D) Until; did the mother leave18. This is one of the foods that my doctor has forbidden me .B(A) eating (B) to eat(C) eat (D) to be eaten19. the book again, she discovered that she had missed a lot in her first reading.(A) While reading (B) When read(C) As reading (D) In reading20. They recommended smaller heating and cooling systems.(A) to use (B) to be used(C) being used (D) usingⅡ. Reading Comprehension: (2 marks each, 14 marks altogether)Passage 1First Bank & Trust: Making Life a Little Easier Every DayHow would you like to have the freedom to do your banking without running to the bank? Look no further than your computer! Because now you can take care of all your banking whenever and wherever it's convenient.With free Online Banking you have the power to take greater control over your finances. Imagine viewing your account balances any time you want. And transferring money between accounts at your convenience. Virtually all your other banking activities can be handled online too.You can:· Download your account information into your personal finance software· Open additional accounts· Record checks· E-mail your customer service requests and questions to usYou'll save time with Online Banking. To save even more, choose our Bill Pay service. With our Bill Pay, you can forget about checks, stamps, and envelopes. Pay anyone you would normally pay by check with just a few keystrokes. You can even set up recurring payments such as your mortgage, rent, or car loan, so you don't have to bother with them every month.Sign up today! Just visit our web site at .1. Online banking eliminates the need for which of the following?(A)Having separate checking and savings accounts.(B)Keeping your accounts balanced.(C) Going to the bank to do business.(D) Having to pay your bills on time.2. Online banking provides all of the following advantages EXCEPT .(A) 24-hour access to your accounts(B) personal contact with your banker(C) the opportunity to pay bill electronically(D) the chance to do your banking from almost any location1.C2.BPassage 2First impressions are often lasting ones. Indeed, if you play our cards right, you can enjoy the benefits of what is called “halo(光环) effects”. This means that if you are viewed posi tively within the critical first four minutes, the person you have met will likely assume everything you do is positive.Four minutes! Studies tell us that is the critical period in which impressions are formed bysomeone we’ve just met. People tend to fo cus on what they see (dress, eye contact, movement), on what they hear (how fast or slowly we talk, our voice, tone and volume), and on our actual words.Most employers believe that those who look as if they care about themselves are more likely to care about their jobs. We know “It’s what’s inside that counts,”but research shows that physically attractive people are generally perceived by employers as more intelligent, likable and believable.Here’s how to make those critical four minutes count:First, look your best. It signals success. Studies have linked clothing consciousness to high self-respect and job satisfaction.Second, monitor your body language. How you move and gesture will greatly influence an interviewer’s first impression of you.Third, say what you mean. Your goal is to show confidence and be believed. Hold that favorable first impression by making your words consistent with your body language and appearance.Finally, there is a matter of how you speak. Any professional voice coach will tell you that you can learn to sound more relaxed, more assertive(坚定的) and more confident.3. If you want to benefit from the so-called “halo-effect”, you have to learn how to .(A) create a favorable impression(B) act as if you were playing cards(C) dress(D) talk4. When people meet you for the first time, they will.(A) judge you by your appearance and your manner(B) listen to you patiently(C) try to avoid eye-contact with you(D) act as friendly as possible5. What kind of person is likely to be accepted by the employer?(A) One who is physically excellent(B) One who is capable of talking(C) One who is fairly modest(D) One who cares about oneself6. In the sentence “It’s what’s inside that counts.” (Line 2, Para.3), what does the word“count” mean?(A) Do calculation(B) Be important(C) Take into consideration(D) Make a conclusion7. Which of the following could probably be the title of this passage?(A) The Deepest Impression(B) Be More Confident(C) The Attractive Four Minutes(D) How to Impress Interviewers3.A4.A5.A6.B7.DSection B: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put √ (true, or right) or X (false, or wrong) for eachquestion. (6 marks)1.[ ] Minutes are formal summarized written record of what take place at a meeting.2.[ ] Memo is a short official note typically used for communication within a company.3.[ ] Minutes are usually records every word that is said.4.[ ] A notice is not a convenient channel to communicate.5.[ ] The typical audience for a memo is your colleagues, supervisors or subordinates.6.[ ] External communication means a message originates within a company and ismeant to send to receivers outside the company.1. √2. √3. ×4. ×5. √6. √Ⅲ. Translation: Translate the following sentences into Chinese. (20 marks)1.Even if you make the decision to treat your negotiating opponent with honesty andkindness, the other party may not extend you the same respect. Be prepared to stand your ground firmly, yet cordially, especially in the last few minutes of the negotiations. (6 marks)1. 即使你决定非常有礼貌地、真诚地（1）对待你的谈判对手（1），他未必对你表示同样的尊重（1），一定要做好坚定、友好地（1）坚持自己的见解的准备（1），尤其是在谈判的最后几分钟（1）。

2008年11月涉外秘书（三级）英语试卷一[ 2010-6-23 ] 【加入收藏】【大中小】【提问】【纠错】2008年11月涉外秘书（三级）英语试卷A. Listening TestⅠ. Directions: You are going to hear an announcement. Then you need to complete the multiple-choice questions based on what you hear, onl y one correct answer for each question. (10 marks)1. When the statement was made, the plane ______.(A) was in the course of landing (B) had already landed(C) had just taken off (D) was in the middle of its flight2. The passengers can get to the centre of the city by all the transp orts except .(A) a taxi（B) by bus (C) by coach service (D) by tube3. How much money can an adult save if she/he takes the coach service instead of taxi to the city? .(A) 12 Australian dollars (B) 6 Australian dollars(C) 3 Australian dollars (D) 4 dollars and 50 cents4. The announcement is mainly about .(A) the terminal building at the airport(B) the transportation in the centre of Sydney(C) the departure taxi(D) the service the airport can provide for the passengers5. In the announcement, all the serving facilities are mentioned exce pt .(A) transportation (B) banking facilities(C) booking facilities (D) postal facilitiesⅡ. Directions: You are going to hear a dialogue between a buyer and salesperson, it will be played twice continuously and please complete the following sentences. You need to fill in more than just one word to make it full and meaningful sentence according to the text. (10 m arks)1. According to the salesman, they raised the price because has been skyrocketing2. The salesman was surprised when the buyer the prices.3. From the conversation we can infer that the potential buyer would probably place a big order if the seller offer of at least 10 percent.4. According to the conversation, in the chemical fertilizer market, the demandthe supply.5. The buyer suggested that the salesman cable for advice .B. Written TestⅠ.Vocabulary and StructuresSection A Directions: (2 mark for each blank, 10 marks altogether) Directions: From the words and phrases given below, choose the correc t ones to fill in the blanks in their proper forms.to make enquiries, in the name of, to go into, be of any assi stance, to put forward to, in advance, no doubt1. We’ll meet next Thursday ___ this matter in detail.2. Owing to the lack of agreement on this last subject a decision on promotion methods would __the next meeting.3.Thank you. I’ll ask Mr. Heine __ ___ as soon as I can get hold of him.4 I’m afraid Mr. White isn’t available at the moment. Can I ___5.It’s for a single room and bath ____Mr. Mark on the 10th of this m onth.Section B. Directions: Choose the best answer to complete the sente nce. (10 marks)1. All the professors and associated professors are ______ to me et in the college room on Sunday.(A) required (B) responded (C) requested (D) demanded2. We should ______ our agents of any price increases.(A) notify (B) tell (C) notice (D) warn1. Do you think it would be better to send out sale _____ direct ly to prospective buyers?(A) book (B) literature (C) manual (D) price2. I’m afraid the envelopes must be delivered at once, _____ the conference brochures won’t be mailed.(A) unless (B) in case (C) otherwise (D) yet3. If I find that they allow a reasonable profit, you will short ly receive a ______ order.(A) considerate (B) considering (C) considered (D) considerable6. He doesn’t understand __________ so early in the morning.(A) why to start (B) why start(C) why to starting (D) why they should be start7. Lily’s father scolded her and made her promise __________ again.(A) never to do that (B) never to do what(C) never doing that (D) never doing what8. You have failed several times. Why not ________ some other way?(A) try doing it (B) to try to do it(C) that you try it (D) having tried9. He quickly stepped on the brakes, and his car came to a stop just in time ______an accident.(A) to avoid (B) to be avoiding(C) to have avoided (D) to have been avoided10. Could you find someone _________?(A) for me to play tennis with (B) play tennis with(C) for me to play tennis (D) playing tennis withⅡ. Reading ComprehensionSection A Directions: Read the following passage and answer the que stions followed. (2 points each question, 10 marks altogether)Most companies expect IT (Information Technology) managers to head an IT staff of computer technicians. But IT managers can also specializ e in other areas. Some managers may also be responsible for keeping t heir company’s Internet safety. They protect both their company and their online customers from thieves.Other managers focus more on the business rather than the technical p art of computing. They become project managers, helping companies rea ch as many online customers as possible.Some companies also look for IT managers who can act as trainers. The se trainers help a company’s computer technicians keep up-to-date on computer skills.Most companies require their IT managers to have both a bachelor’s d egree and some experience in the computer field. Often, companies hir e IT managers out of their existing staff of computer technicians. Since IT managers are extrem ely important to companies’ success, it’s no surprise that they receive such high salaries – around US $56,0 00 a year to start with. And, in such a fast-changing field, managers’ salaries usually increase after only a couple of years. The world will be watching to see just how quickly e-commerce replace s the old ways of doing business. And as computers change the way the world does business, IT managers will be in the middle of it all. Fe w companies can survive without them.1. Besides being the leader of computer technicians, IT managers are also expected to be ________.(A) experienced product designers (B) skilled online technicians(C) doctorate holders (D) online safety specialists2. The word “reach” (Line 2, Para. 2) probably means ________.(A) get in touch with (B) get to(C) arrive at (D) meet the needs of3. According to the passage, companies often look for IT managers fro m ________.(A) non-computer technicians (B) their own professionals(C) other companies (D) another country4. Employers pay high salaries to IT managers because ______.(A) they work hard (B) they are excellent leaders(C) they help improve the companies’ products(D) they are key factors to their success5. The author of this passage intends to tell us ________.(A) the important role IT managers play(B) the advantages IT managers should have(C) the qualifications IT managers possess(D) the high salaries IT managers earnSection B Directions: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put√(true, or right) or X (false, or wrong) for each question. (10 marks)1.[ ] During negotiations, one should treat an opponent with respect and consideration at all times.2.[ ] Prior to engaging in negotiation it is wise to consider one’s own “bottom-line”.3.[ ] One key to effective conflict-resolution is to deal with perso nalities rather than issues.4.[ ] It may be possible to detect that a counterpart is lying by ob serving body language.5.[ ] Petty cash is a large amount of money kept in an office.Ⅲ. English-Chinese TranslationDirections: Translate the following into Chinese: (20 marks)1.Mr. Graber believed, therefore, that it might be advisable to consi der setting up some research into these inspection methods. Several i mportant sales campaigns were about to be launched, and, in addition, it was hoped that a number of trade delegations visiting Switzerlandin the near future would place large orders for office equipment wit h Schweibeur and its associates. So there was a need to reduce poor q uality as soon as possible. (7marks)2.Mr. Graber referred to a trip round the world that he would be maki ng within the next twelve months. He would be visiting many Schweibeu r associates and subsidiary companies and look forward to seeing all those present once again, in their own countries. (3 marks)3.In the discussion that followed, Mr. Aguirre said that he had also had reports about poor quality in some items. He thought that researc h into this problem could be very beneficial, and considered that it would probably show that a majority of supervisors were not flexible enough in their methods. Mr. Fox agreed that there was a case for loo king into the whole problem in detail, and confirmed that many inspec tion staff might be rather conservative in their methods. Perhaps bec ause they tended to be older employees. Miss Lachenal agreed that thi s opinion was probably correct, and suggested some aspects of the pro blem that might be examined by the research team. Some detailed discu ssion of these followed. (10 marks)Ⅳ. Writing: Please write a memo to all staff, informing them of a s taff improvement meeting on next Thursday, July 13, at 1:30 p. m. in the Conference Room. The following information should be included.(20 marks)Date: 3rd July, 2006To: All staffFrom: Terry TheacherSubject: Lecture on New TechnologyContent:① a lecture on the latest technology and how we can expect it to aff ect our work given by Dr. Rhodes② attendance will be counted toward staff development points required for the end of year uation③ to sign up before Wednesday if you plan to come.。

涉外秘书二级试题作者:日期: 2职业技能鉴定国家题库涉外秘书三级英语试卷注意事项I . Directions: You are going to hear an announcement. Then you need tocomplete the multiple-choice questionsbased on what you hear, only one correct answer for each question. (10 marks)1. When the stateme nt was made, the pla ne ____ .(A) was in the course of landing(B) had already Ian ded(C) had just taken off(D) was in the middle of its flight2. The passengerscan get to the centre of the city by all the transports except___________(A) a taxi(B) by bus(C) by coach service(D) by tube3. How much money can an adult save if she/he takes the coach servicein stead of taxi to the city? ____ .------ (A) 12 Australian dollars(B) 6 Australian dollars(C) 3 Australian dollars(D) 4 dollars and 50 cents4. The announ ceme nt is mainly about ____ .(A) the terminal building at the airport(B) the tran sportati on in the centre of Syd ney(C) the departure taxi(D) the service the airport can provide for the passe ngers5. In the announcement, all the serving facilities are mentionedexcept ______ .(A) tran sportati on(B) banking facilities(C) book ing facilities(D) postal facilitiesn . Directions: You are going to hear a dialogue between a buyer and salesperson, it will be played twice continuously and please complete the following sentences. You need to fill in more than just one word to make it full and meaningful sentence according to the text. (10 marks)1. According to the salesman, they raised the price becausehas bee n skyrocketi ng2. The salesman was surprised when the buyer ______________ the prices.3. From the conv ersatio n we can infer that the pote ntial buyer would probablyplace a big order if the seller offer ______________ of at least 10 perce nt. 4. Accord ing to the conv ersati on, in the chemical fertilizer market,the dema nd________________ the supply.5. The buyer suggested that the salesman cable ___________________ foradvice .得分评分人听力部分笔试部分总分核分人得分A. Listening Test匚7—、一证考准1、考试时间：90分钟。

秘书英语三级试卷正文及答案职业资格全省统一鉴定涉外秘书（国家职业资格三级）英语试卷称名项注意事位线、请按要求在试卷的标封处填写您的姓名、准考证号和所在地区。

、请仔细阅读各种题目的回答要求，并在规定的位置填写您的答案。

、请保持卷面整洁，不要在试卷上作任何与答题无关的标记，也不得在此标封区填写无关的内容。

总分评分人听力部分笔试部分过分得名超姓得分评分人准A. Listening TestI. Listen to the dialogue and choose the best answer for the questions.(10 marks)不.1. A secretary should have a agenda in place）（Abefore a meeting or a conference ）during the meeting （B（Cafter the meeting ）题号）Dat any time （证考 2. Whom should a secretary inform before a meeting? .（All those authorized to participate A）准答Presents and participants B）（The participants who have titles C）（（D）None.3. A secretary should take notes 生）（Aafter the meeting）during a meeting B（when they are discussing before the meeting ）C（考in all the cases mentioned ）D（区地．4. What a secretary should do after a conference?（A）do nothing but serve the boss well（B）leave the minutes unprocessed（C）keep records of the business transacted（D）all of them5. Which of the followings is not CORRECT? .（A）A secretary needs to take care of all different things through thewhole process of a meeting.（B）A secretary should implement many of the decision reached at the meeting（C）All a secretary should do during a meeting is to listen attentively.（D）A secretary should after the meeting. type the minutes upII. Here your boss asks you to write a business letter. Listen carefullyand then fill in the blanks with phrases or sentences. (10 marks)Please write a letter to Keith Brown，the Purchasing Manager of ANA Enterprises. Their address is, 100 George Street, Sydney, NSW,Australia, 1._____________. Tell them that we have agreed to a 4%reduction 2. ____________ that we originally quoted them for thesupply of. 3._________________________________. The same4_________________ still apply. And the reference number on theirst February this year. dated 1Have our letter is 03/5879. The letter isreply ready for me to sign 5. _______________, please.得分评分人B. Written TestI. Vocabulary: Find the answer that best matches the underlinedword or phrase. ( 1 mark each question, 20 marks altogether)1.He disposed of the old materials.（A）fell away （B）threw away（C）went away （D）cut away2.Please submit your application before 2 o'clock.（A）hand in （B）hand downhand out）D（hand off ）C（．3.Paul and John are friendly with each other.（A）get by with （B）get along with（C）get over with （D）get through with4.It is essential to have an alphabetical index with any numerical system.This involves more work in setting up the system and maintaining it.（A）signing （B）marking（C）layering （D）keeping it in good order5.Were you able to recover your stolen laptop?（A）get back （B）reach back（C）go back （D）come back6.Someone illegally entered the warehouse last night.（A）broke away （B）saw through（C）broke into （D）saw into7.When he got out of the manager's, from his facial expression we knew that his proposal must have been turned down.（A）refused （B）adopted（C）accepted （D）object8. He told the director that he had thought honestly the ethics of what he was doing.（A）behavior （B）conduct（C）morality （D）law9. The Gap Online Store is aiming at tailoring offerings to the needs and interests of a particular income of the U.S. population.（A）adapting （B）conducting（C）suitable （D）satisfying10. Yukiko resembles her mother more than her father.（A）takes after （B）goes after（C）calls after （D）looks after11. Bill's secretary interrupted to tell him he had a telephone call. （A）cut out （B）cut in（C）took in （D）took out12. We did _____ to save the little girl's life.(A) possible everything (B) everything possibly(C) everything possible (D) possibly everything13. Leave the next two lines _____ for the tutor's comments.(A) blank (B) to be blank(C) being blank (D) be blank14. The population of China is _____ the United States.(A) much larger than that of (B) more larger than that of(C) much larger than (D) more larger thanforleave shall l But here. came you _______ here worked had I 15.England_______.(A) before long; before long (B) before long; long before(C) long before; before long (D) long before; long before16. __________ scientists understand how and why earthquakes happen,forecasts are usually inaccurate.(A) As (B) While(C) For (D) Since17. __________the baby fell asleep __________the room.(A) After; did the mother leave (B) Not until; did the mother leave(C) When; did the mother leave (D) Until; did the mother leave18. This is one of the foods that my doctor has forbidden me ______.(A) eating (B) to eat(C) eat (D) to be eaten19. ______ the book again, she discovered that she had misseda lot inher first reading.(A) While reading (B) When read(C) As reading (D) In reading20. They recommended _______ smaller heating and cooling systems.(A) to use (B) to be used(C) being used (D) usingⅡ. Reading Comprehension:Section A: read the following passage and do the multiple choicequestion (2 marks each, 14 marks altogether)Passage 1First Bank & Trust: Making Life a Little Easier Every DayHow would you like to have the freedom to do your banking withoutrunning to the bank? Look no further than your computer! Because nowyou can take care of all your banking whenever and wherever it'sconvenient.With free Online Banking you have the power to take greater controlover your finances. Imagine viewing your account balances any time youwant. And transferring money between accounts at your convenience.Virtually all your other banking activities can be handled online too.You can:Download your account information into your personal finance software·．Open additional accounts ·Record checks·E-mail your customer service requests and questions to us ·You'll save time with Online Banking. To save even more, chooseour Bill Pay service. With our Bill Pay, you can forget about checks,stamps, and envelopes. Pay anyone you would normally pay by checkwith just a few keystrokes. You can even set up recurringpayments suchas your mortgage, rent, or car loan, so you don't have to bother with themevery month.Sign up today! Just visit our web site at .。

2006年11月涉外秘书（三级）国家职业资格全国统一鉴定A．Listening Test1.Listen to the dialogue and choose the best answer for each question.(5 questions, 2 for each question,10 marks)1. The man wants to talk to .（A）the manger of the Sale Department （B）Bathe general manage of the company（C）anyone in the office （D）the assistant manager2．Why conversation is between .（A）Because something is wrong with him （B）Because he paid good money for rubbish（C）Because he can not sell the audio players they bought（D）Because five of the 100 audio players they received had cracked covers.3．The conversation is between .（A）Ajax Sound Bligh and Miss Wood （B）Mr. James Bligh and Hein（C）James Bligh, General Manager of Ajax Sound and Miss Wood（D）Mr. Hein , Manager and Miss Wood, secretary4．Mr. Hein may come back ?（A）in 13 minutes （B）in 30 minutes （C）indefinitely （D）in no time5．The conversation is about .（A）The man just had a disaster（B）The man is interested in the auto player products（C）A complaint about the product（D）The company did not sell them in a decent and appropriate wayⅡ.Listen to the passage and fill in the gaps with the correct words you hear.(I mark for each blank, altogether)Shop workers probably have the 1. desks of all. The desks of shop workers are used for a number of purposes. They often have a computer and 2. to take care of paper3. ,but they also use their desk as a place to lay their various4. as they work at their different tasks. In many5. shops, you will also be.Surprised at how 6. a shop worker’s desk is ! Shop workers have to do a variety of7. tasks that often involve greasy equipment. Of course, the grease from the tools and the 8. dirty the desk as the shop worker sits down to do a report ormake a telephone call. Shop 9. usually don’t clean their desk too often as they know that the desks will just get dirty the next time they 10. to have a cup of coffee.B. Written TestⅠ.Vocabulary and Structure:Selection A: Choose the best word to replace the underlined part. (I mark each question, 10 questions,10 marks altogether.)1. This water originates from a spring high up in the mountains.（A）comes （B）develops （C）generates （D）melts2.Because he had been poor all his life,200dollars was a large amount of money to him.（A）substantial （B）severe （C）stable （D）consistent3.According to him, while the population could increase rapidly, the amount of food-producing land was fixed .（A）liable （B）given （C）plain （D）definite4.Because of sound management policies, the company-enjoyed long-lasting success.（A）enduring （B）unemployed C）plain （D）definite5.The growth in food production was made possible by the quality of the soil and the availability of water.（A）extent （B）supply C）contract （D）expansion6.The economy of this under-developed country is like the economy of France 30 years ago.（A）mirrors （B）parallels （C）exceeds （D）likes7.In one sense, education also aims to train people to prepare for life, which is full of important decisions.（A）innocent （B）critical C）obvious （D）difficult8.If we apply those psychological principles, we will be more effective educators.（A）utilize （B）inspire （C）respect （D）preserve9.The professor put stress on his standpoints by illustrating them in a lively and unusual way.（A）emphasized （B）amplified C）insisted （D）evolved10.Scientists will look for change of behavior in the animals under different conditions.（A）accordance （B）variation （C）performance （D）demonstrationSection B: Multiple Choice questions （1 mark for each, 10 questions, 10 marks altogether）1.The school auth ority doesn’t permit on campers.（A）demonstrate （B）to demonstrate （C）to hold a demonstration （D）demonstrating2.The reason she failed in the exam was .（A）that she hadn’t worked hard （B）because she hadn’t worked hard （C）stealing other’s pockets （D）because she was too careless3.Next time I catch you ,I’ll turn you in to the police.（A）stealing from others’ pockets（B）steal from other’s pockets（C）stealing other’s pockets（D）to steal from other’s pockets4.There is in persuading him since he has made up his mind to leave.（A）of no use （B）without any use （C）not muchpoint （D）of no good5.Oh, I could speak several language now！（A）only if （B）whither only （C）if only （D）only whether6. Don is willing to join us, we’ll go out for a picnic.（A）No matter （B）Whether or not （C）Although （D）Because7.In return for screening fans mail, answering phones, and planning parties, celebrity personal assistants are allowed an exclusive world and live like a star.（A）enter （B）entering （C）being entering （D）to enter8.Don’t bother to pick me up,？（A）do you （B）won’t you （C）will you （D）aren’t you9. a sunny day, he goes out for a walk in the morning a rule（A）Is…in（B）It being…as （C）What…as（D）Having been…in10.A good celebrity personal functions as coordinator, accountant, and just aboutanything else that a famous person .（A）might require （B）require （C）required （D）being requiredMisreading Comprehension:Section A: Read the following passage and do the True or False questions.(2 marks each, 10 marks altogether.)Global call CommunicationsGlobal call Communications has grown from a telecommunications solutions provider for local businesses in the greater Seattle metropolitan area to a truly global corporation providing telecommunications solutions for clients both large and small, Established to fill a significant market gap for simple communication solutions, the company first expanded to most major North American cities before becoming a major multinational player.Presently, the company is extending operations to include voice IP, as well as well as high-speed cable Interment access. Global call C ommunication’s team includes more than 40,000 specialists worldwide in more than 20 countries on three continents. Next year will see the deployment of a third generation wireless communications network in Asian countries.The future looks bright for Global call Communications. By 2005 the company will be servicing more than 15 million households and businesses globally. Global call Communications will have become a household word. We look forward to serving clients and are planning to do everything in our power to make sure that your communication future is unlimited AND Simple.TRUE or FALSE Questions:1.The company began by offering computer software solutions to local businesses in the greater Seattle metropolitan area. （）2.The company was founded on an approach to providing simple communication solutions. （）3.The company is expanding operations at the moment. （）4.Globalcall communications employs more than 40,000specialists. （）5.The company expects to be servicing more than 50 million customers worldwide by 2005. （）Section B: Read the following paragraph, part of an advertisement offering job position for secretary, and then do the multiple choice questions.(2 marks each,10 marks altogether )Two years of responsible and varied secretarial and clerical experience. Education equivalent to the completion of the twelfth grade, including or supplemented bycoursework in typing, office management, or other related skill areas. Organization and coordination of clerical functions at an above average level of responsibility. Typing or keyboard certificate for 50 words per minute. Ability to demonstrate basic competency in Microsoft Word or Word Perfect. Know ledge of English usage, grammar, spelling and punctuation and ability to compose correspondence independently and prepare concise and complete reports as required. Ability to speak, read, and write Spanish fluently.Questions:1.The above is the part of a job advertisement for a secretary.（A）responsibilities （B）qualifications （C）application and screening procedures （D）salary2.Candidates must complete .（A）junior secondary education. （B）senior secondary education.（C）senior secondary education plus some specialized training in related areas.（D）vocational college education3.All the following competencies are demanded EXCEPT .（A）basic computer skills （B）English skills（C）typing skills （D）excellent problem solving skills.4.Which of the following is mentioned in this passage？.（A）where to file the application （B）holiday, sick leave and vacation benefits（C）mandatory retirement coverage with Public Employees Retirement System （D）typing or keyboard certificate5.Which of the following is NOT true?（A）There is no requirement in candidates’ job experience in thin field.（B）Candidates must be able to produce well-written English letters and reports.（C）They are looking for a bilingual secretary.（D）People who to know little about computer are not qualified for this position.Ⅲ.Translation:Below is a job ad of a full time Admin Secretary & Administrative Assistants in an accounting firm. Translate the five phrases in the brackets into Chinese.(4 marks for each item, altogether 20 marks).Skill sets required for the poison:1) Strong computer skills including: Word/Excel/Microsoft office;General computer knowledge(ability to load or download simple program from Interment) is needed;2) Customer Service and Phone manners must be superior!!3) Multi Tasking with ability to do data-entry and other tasks simultaneously4) Well Organized, and Efficient/Fast/Able to consume work5)Neat in appearance and work ethics, to follow up on all activities in a timely fashion and be able to work alone or in a team effort.IV. Writing :Below is a note provided for you to write a letter of order. (5 marks for the format of letter, the body of the letter is 15 marks, altogether 20 marks).You are Mr. Kenneth Bearer, Administrative Director, from English Learners & Company.You are going to write an enquiry letter to Jackson Brothers, at 3487 23rd Street, NewYork,NY 12009,USA,including the following items on Jan.12,2006.Your address is 2520Vista Avenge, Olympia, WA 98501, USA.- refer to their advertisement in yesterday’s New York Times;- ask whether is it possible to purchase online?2007年5月涉外秘书（三级）英语试卷A．Listening Test【注意:本试卷听力部分录音在“秘书英语听力录音三级05”中】Ⅰ. Directions: Listen to the text about the meeting and choose the best answers for the questions. (5 questions, 2 marks for each question, 10 marks)1. The saying probably take place .(A) in the meeting room B) at restaurant(C) in the opening ceremony of company (D) in the office2. Who should have presided over the meeting? .(A) The man (B) Mr. Hampton (C) Susan (D) Mr. Smith3. Why will Susan make notes?________.A) Company will keep (B) Mr. Hampton well get some information(C) Everyone will get a copy (D) The decision well be announced4. Everyone will be allowed _______to speak.(A) 15 minutes (B) at least 15 minutes (C) 5 minutes (D)no more than 50 minutes5. Which following statement is right? _______(A) Only Mr. Smith will speak (B) Someone will speak(C) Everyone except Mr. Smith will speak (D) Everyone will speakⅡ. Directions: Listen to the dialogue and tell whether the following statements are True or False. Writ T for True and F for False in the brackets. (5 questions, 2 marks each question. 10 marks altogether)1. [ ] The prices are given with agreement.2. [ ] The man thinks the prices are too high.3. [ ] The woman thinks that the cost of production has been raising in recent years.4. [ ] The man will decide to order based on prices.5. [ ] The man hopes that the prices can be reduced by 3 percent.B. written testⅠ. Vocabulary and structureDirections: For each of the following blanks, four choices are given. Choose the most appropriate one (1 mark each question, 20 questions, 20marks altogether)1. The actual cost of the building was much higher than our original_______.A) consideration (B) judgment (C) estimate (D) plan2. The girls had so ______ in common that they soon became good friends.(A) little B) few (C) much (D) many3. What’s the matter with Harry?I don't know, but he looks _______ this difficult math problem.(A) that (B) so that (C) as (D) as if4. The boy spent half an hour ______ this difficult math problem.(A) having worked on (B) to work on (C) on work (D)working on5. When I entered the living room, Mother didn't say anything, but I noticed a_______ look come over her face.A) surprise (B) surprised C) surprising (D) surprisingly6. If you undertake this project you are bound to ______ many difficulties.(A) encounter (B) face with (C) overcome (D) handle7. I suddenly realized that he was trying to _______ quarrelling with me.(A) consider (B) enjoy (C) avoid (D) prevent8. The three hours I spent in the library _______ my old passion for reading.(A) brought about (B) brought over (C) brought forth (D) brought back9. We ________ that the enemy would try to cross the river and seize the bridge.(A) awaited (B) forecast (C) anticipated (D) aware10. The real trouble ______ their lack of confidence in their abilities.(A) lies in (B) lies on (C) results in (D)leads to11. Many old age pensioners have no other source of income and pension levels are not adequate______.(A) living on (B) to live on it (C) to live on (D) living on it12. This popular sports car is now being _____ at the rate of a thousand a week.(A) turned down (B) turned out (C) turned up (D) turned on13. By then our experiment had reached ______ stage.(A) a profound (B) a best (C) a future (D) a vital15. Vicky, one of my doctoral students, had her dissertation ______ as soon as she finished _____ it.(A) to be typed, to write (B) typed, to write (C) being typed, writing(D) typed, writing16. she hadn’t seen Peter for weeks, _____ .(A) nor she had telephoned (B) nor she hadn't telephoned (C) nor hadn't she telephoned (D) nor had she telephoned17. The patient we sent to hospital was _____ last night.(A) operated with (B) operated (C) operated on (D) operated at18. He _____ when he was at high school but now he is famous all over the world.(A) often played tennis (B) did like tennis very much (C) was not much of a tennis-player(D) didn't think much of tennis19. Einstein's theory of relativity seemed _____ when it was first introduced.(A) unbelievable (B) unaccountable (C) impossible (D) acceptable20. Henry looked very much _____ when he was caught cheating in the biology exam.(A) discouraged (B) embarrassed (C) disappointed (D) bewilderedⅡ. Reading ComprehensionSection ADirections: Read the following passage and to the multiple choice questions. (2 marks each, 10 marks altogether)Here are a few examples of business customs in foreign lands that one should be cognizant of:In Brazil, conversations can become very animated and involve physical contact and raised voices. Yet trying to dominate the conversation will meet with disapproval.In China, it’s considered impolite to reply negatively. Answers like “we should discuss this furth er at another time” or “perhaps” are much better than a simple “no”. The details can be worked out later. When giving gifts, avoid using white or green wrapping paper as those colors are considered to be inauspicious.In Germany, it’s customary to wait to be introduced someone new by a third party. People are uncomfortable when approached by complete strangers.When dining with co-workers in Japan, always let the host pay for the meal. Be sure to never leave your chopsticks placed vertically in a bowl of rice as this is only done at funerals. The Irish are enthusiastic conversationalists who often indulge in criticism of themselves as a people and Ireland as a country. If you’re involved in this type of conversation country will be roundly abused.Even in “close” countries like Canada, there are some differences in the way business people interact. Luckily there are many training programs available to familiarize business travelers and career people with the ins and outs of dong business the international arena.Questions:1. Which of the following is true in Brazil? Conversations can be _____.(A) very interesting with physical contact and raised voices(B) animated and anyone can dominate the conversation(C) animated and everyone likes to control it(D) very interesting yet people may disapprove to each other2. In China, colors like white or green ______ .(A) may be used in any case (B) are the colors people like very much(C) are usually not used to wrap gifts (D) are often used to wrap gifts for the foreigners3. When having dinner, the Japanese people ______.(A) let their friends pay for the meal sometimes (B) should not pay for the meal(C) do not put their chopsticks on the bowls (D) do not place their chopsticks vertically in a rice bowls4. When involving in a conversation with the Irish people who are criticizing their own countries, ______.(A) just feel free to join in their criticism and they will feel you are closer to them(B) never agree with what they are saying (C) you should criticize your own country(D) you should discuss together with them5. Even in close countries like Canada _____.(A) people do business in the same way (B) there are training programs(C) there are differences in the way business people interact(D) there are no differences between business peopleSection BDirections: Read the following passage and decide whether the statements are‘true’ or ‘false’, write T for ‘true’ and F for ’false’. (2 marks for each, q0 marks altogether)In some ways the employment interview is like a persuasive speech because the applicant (interviewee) seeks to persuade the employer (interviewer) to employ him or her. Several suggestions might prove helpful to the applicant as preparation is made for the actual interview.A job applicant has the responsibility for ascertaining certain types of information prior to the interview. First, the applicant should know what kind of job he wants and how that job relates to his career objective. It is important that the applicant be able to state his reasons for wishing to work for a particular company. Second, the applicant should seek as much information as possible concerning thecompany. Relevant information for the applicant to locate includes such items as the location of the home and regional offices, the financial status of the company, pans for expansion, and company philosophy. Information about most major corporations is available in reference books and periodicals.After gathering information concerning the company, the applicant is ready for the interview. The interviewer’s first impression comes form the interviewee’s appearance. For most interviews, appropriate dress for man is a conservative dark colored suit with a long sleeve white or light blue shirt and conservative tie. For women a conservative, tailored suit or dress is appropriate. Both men and women should have neat, conservative length hair.Although hairstyle and dress are matters of personal taste, many personnel directors form initial impressions form these characteristics. For example, one recent college graduate, who felt himself qualified, interviewed for a public relations job. However, the personnel manager considered the young man’s long hair, sloppy dress, and overly casual manner unsuited for this particular position.Questions:1. [ ] The employment interview is like a persuasive speech because the applicant wants to persuade the employer to employ him or her.2. [ ] A job applicant should be able to find certain types of information prior to the interview.3. [ ] In some cases, it is important that the applicant know his reasons for wishing to work for a particular company.4. [ ] After gathering information concerning the location of company, the applicant is ready for the interview.5. [ ] Although you may have different ideas about hairstyle and dress, many personnel directors form initial impressions from these characteristics.Ⅲ. TranslationDirections: Translate the following sentences into Chinese. (4marks each,20marks altogether)1. This is to notify members that the discussion on the working plan for the net year will be put off to next Tuesday, December 15th , at 9:30 a.m., owing to the absence of certain commission members.2. We’d l ike to clear up some points connected with the technical part of the contract.3. While warnings are often necessary, it isn’t clear that they actually protect the manufacturers and sellers if a customer is injured.4. It’s just the matter of the schedule, that is, if it is convenient of you right now.5. We are really glad to see you se constructive in helping settle the problems as regards the signing of the contract.Ⅳ. WritingDirections: Below is a note provided for you to make a letter of consultation. (5 marks for the format of letter, the body of the letter is 15 marks, 20 marks altogether) You are John Roberts, Marketing Director of ENB Co. You are going to write a letter to Damien Smith of WBC Co., 34, 23rd street, New York, NY 12009, USA. about the falling of the sales. Your address is ENB Co., 3 Guangzhou Road, Chaoyang District, Beijing. The writing time is Jan. 12th, 2007.Your letter should include the following items:1. Concerned that the sales in recent months have fallen2. Ask about whether they are facing difficulties3. Offer help4. Ask for a detailed report on the situation5. Ask for suggestions as to how to help in restoring sales。

A．Listening Test【注意:本试卷听力部分录音在“秘书英语听力录音三级05”中】Ⅰ. Directions: Listen to the text about the meeting and choose the best answers for the questions. (5 questions, 2 marks for each question, 10 marks)1. The saying probably take place________.(A) in the meeting room(B) at restaurant(C) in the opening ceremony of company(D) in the office2. Who should have presided over the meeting? ________.(A) The man(B) Mr. Hampton(C) Susan(D) Mr. Smith3. Why will Susan make notes?________.(A) Company will keep it(B) Mr. Hampton well get some information(C) Everyone will get a copy(D) The decision well be announced4. Everyone will be allowed _______to speak.(A) 15 minutes(B) at least 15 minutes(C) 5 minutes(D) no more than 50 minutes5. Which following statement is right? _______.(A) Only Mr. Smith will speak(B) Someone will speak(C) Everyone except Mr. Smith will speak(D) Everyone will speakⅡ. Directions: Listen to the dialogue and tell whether the following statements are True or False. Writ T for True and F for False in the brackets. (5 questions, 2 marks each question. 10 marks altogether)1. [ ] The prices are given with agreement.2. [ ] The man thinks the prices are too high.3. [ ] The woman thinks that the cost of production has been raising in recent years.4. [ ] The man will decide to order based on prices.5. [ ] The man hopes that the prices can be reduced by 3 percent.B. written testⅠ. Vocabulary and structureDirections: For each of the following blanks, four choices are given. Choose the most appropriate one (1 mark each question, 20 questions, 20marks altogether)1. The actual cost of the building was much higher than our original_______.(A) consideration(B) judgment(C) estimate(D) plan2. The girls had so ______ in common that they soon became good friends.(A) little(B) few(C) much(D) many3. What’s the matter with Harry?I don’t know, but he looks _______ this difficult math problem.(A) that(B) so that(C) as(D) as if4. The boy spent half an hour ______ this difficult math problem.(A) having worked on(B) to work on(C) on work(D) working on10. The real trouble ______ their lack of confidence in their abilities.(A) lies in(B) lies on(C) results in(D)leads to11. Many old age pensioners have no other source of income and pension levels are not adequate______.(A) living on(B) to live on it(C) to live on(D) living on it12. This popular sports car is now being _____ at the rate of a thousand a week.(A) turned down(B) turned out(C) turned up(D) turned on13. By then our experiment had reached ______ stage.(A) a profound(B) a best(C) a future(D) a vital15. Vicky, one of my doctoral students, had her dissertation ______ as soon as she finished _____ it.(A) to be typed, to write(B) typed, to write(C) being typed, writing(D) typed, writing16. she hadn’t seen Peter for weeks, _______.(A) nor she had telephoned(B) nor she hadn’t telephoned(C) nor hadn’t she telephoned(D) nor had she telephoned17. The patient we sent to hospital was _____ last night.(A) operated with(B) operated(C) operated on(D) operated at18. He _____ when he was at high school but now he is famous all over the world. (A) often played tennis(B) did like tennis very much(C) was not much of a tennis-player(D) didn’t think much of tennis19. Einstein’s theory of relativity seemed _____ when it was first introduced.(A) unbelievable(B) unaccountable(C) impossible(D) acceptable20. Henry looked very much _____ when he was caught cheating in the biology exam.(A) discouraged(B) embarrassed(C) disappointed(D) bewilderedⅡ. Reading ComprehensionSection ADirections: Read the following passage and to the multiple choice questions. (2 marks each, 10 marks altogether)Here are a few examples of business customs in foreign lands that one should be cognizant of:In Brazil, conversations can become very animated and involve physical contact and raised voices. Yet trying to dominate the conversation will meet with disapproval.In China, it’s considered impolite to reply negatively. Answers like “we should discuss this further at another time”or “perhaps”are much better than a simple “no”. The details can be worked out later. When giving gifts, avoid using white or green wrapping paper as those colors are considered to be inauspicious.In Germany, it’s customary to wait to be introduced someone new by a third party. People are uncomfortable when approached by complete strangers.When dining with co-workers in Japan, always let the host pay for the meal. Be sure to never leave your chopsticks placed vertically in a bowl of rice as this is only done at funerals. The Irish are enthusiastic conversationalists who often indulge in criticism of themselves as a people and Ireland as a country. If you’re involved in this type of conversation country will be roundly abused.Even in “close”countries like Canada, there are some differences in the way business people interact. Luckily there are many training programs available to familiarize business travelers and career people with the ins and outs of dong business the international arena. Questions:1. Which of the following is true in Brazil? Conversations can be _____.(A) very interesting with physical contact and raised voices(B) animated and anyone can dominate the conversation(C) animated and everyone likes to control it(D) very interesting yet people may disapprove to each other2. In China, colors like white or green ______ .(A) may be used in any case(B) are the colors people like very much(C) are usually not used to wrap gifts(D) are often used to wrap gifts for the foreigners3. When having dinner, the Japanese people ______.(A) let their friends pay for the meal sometimes(B) should not pay for the meal(C) do not put their chopsticks on the bowls(D) do not place their chopsticks vertically in a rice bowls4. When involving in a conversation with the Irish people who are criticizing their own countries, ______.(A) just feel free to join in their criticism and they will feel you are closer to them(B) never agree with what they are saying(C) you should criticize your own country(D) you should discuss together with them5. Even in close countries like Canada _____.(A) people do business in the same way(B) there are training programs(C) there are differences in the way business people interact(D) there are no differences between business people1. [ ] The employment interview is like a persuasive speech because the applicant wants to persuade the employer to employ him or her.2. [ ] A job applicant should be able to find certain types of information prior to the interview.3. [ ] In some cases, it is important that the applicant know his reasons for wishing to work for a particular company.4. [ ] After gathering information concerning the location of company, the applicant is ready for the interview.5. [ ] Although you may have different ideas about hairstyle and dress, many personnel directors form initial impressions from these characteristics.Ⅲ. TranslationDirections: Translate the following sentences into Chinese. (4marks each, 20marks altogether) 1. This is to notify members that the discussion on the working plan for the net year will be put off to next Tuesday, December 15th , at 9:30 a.m., owing to the absence of certain commissionmembers.2. We’d like to clear up some points connected with the technical part of the contract.3. While warnings are often necessary, it isn’t clear that they actually protect the manufacturers and sellers if a customer is injured.4. It’s just the matter of the schedule, that is, if it is convenient of you right now.5. We are really glad to see you se constructive in helping settle the problems as regards the signing of the contract.Ⅳ. WritingDirections: Below is a note provided for you to make a letter of consultation. (5 marks for the format of letter, the body of the letter is 15 marks, 20 marks altogether)You are John Roberts, Marketing Director of ENB Co. You are going to write a letter to Damien Smith of WBC Co., 34, 23rd street, New York, NY 12009, USA. about the falling of the sales. Your address is ENB Co., 3 Guangzhou Road, Chaoyang District, Beijing. The writing time is Jan. 12th, 2007.Your letter should include the following items:1. Concerned that the sales in recent months have fallen2. Ask about whether they are facing difficulties3. Offer help4. Ask for a detailed report on the situation5. Ask for suggestions as to how to help in restoring sales。

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2011年5月涉外秘书（国家职业资格三级）英语试卷A. Listening Test【注意：本试卷听力部分录音在“秘书英语听力录音三级02”中。

】I. Listen to the dialogue and choose the best answer for the questions. (10 marks)1. A secretary should have a agenda in place ..（A）before a meeting or a conference（B）during the meeting（C）after the meeting（D）at any time2. Whom should a secretary inform before a meeting? .（A）All those authorized to participate（B）Presents and participants（C）The participants who have titles（D）None3. A secretary should take notes . .（A）after the meeting（B）during a meeting,（C）when they are discussing before the meeting（D）in all the cases mentioned4. What a secretary should do after a conference? .（A）do nothing but serve the boss well.（B）leave the minutes unprocessed（C）keep records of the business transacted（D）all of them5. Which of the followings is not CORRECT? .（A）A secretary needs to take care of all different things through thewhole process of a meeting.（B）A secretary should implement many of the decision reached at the meeting.（C）All a secretary should do during a meeting is to listen attentively.（D）A secretary should type the minutes up after the meeting.II. Here your boss asks you to write a business letter. Listen carefully and then fill in the blanks with phrases or sentences. (10 marks)Please write a letter to Keith Brown，the Purchasing Manager of ANA Enterprises. Their address is, 100 George Street, Sydney, NSW, Australia, 1._____________. Tell them that we have agreed to a 4% reduction 2. ____________ that we originally quoted them for the supply of.3._________________________________. The same 4_________________ still apply. And the reference number on their letter is 03/5879. The letter is dated 1st February this year. Have our reply ready for me to sign 5. _______________, please.B. Written TestI. Vocabulary: Find the answer that best matches the underlined word or phrase. ( 1 mark each question, 20 marks altogether)1. He disposed of the old materials.（A）fell away（B）threw away（C）went away（D）cut away2. Please submit your applic ation before 2 o’clock.（A）hand in（B）hand down（C）hand off（D）hand out3. Paul and John are friendly with each other.（A）get by with（B）get along with（C）get over with（D）get through with4. It is essential to have an alphabetical index with any numerical system. This involves more work in setting up the system and maintaining it.（A）signing（B）marking（C）layering（D）keeping it in good order5. Were you able to recover your stolen laptop?（A）get back（B）reach back（C）go back（D）come back6. Someone illegally entered the warehouse last night.（A）broke away（B）saw through（C）broke into（D）saw into7. When he got out of the manager’s , from his facial expression we knew that his proposal must have been turned down.（A）refused（B）adopted（C）accepted（D）object8. He told the director that he had thought honestly the ethics of what he was doing.（A）behavior（B）conduct（C）morality（D）law9. The Gap Online Store is aiming at tailoring offerings to the needs and interests of a particular income of the U.S. population.（A）adapting（B）conducting（C）suitable（D）satisfying10. Yukiko resembles her mother more than her father.（A）takes after（B）goes after（C）calls after（D）looks after11. Bill’s secretary interrupted to tell him he had a teleph one call.（A）cut out（B）cut in（C）took in（D）took out12. We did _____ to save the little girl’s life.(A) possible everything(B) everything possibly(C) everything possible(D) possibly everything13. Leave the next two lines _____ for the tutor’s co mments.(A) blank(B) to beto be blank(C) being blank(D) be blank14. The population of China is _____ the United States.(A) much larger than that of(B) moremore larger than that of(C) much larger than(D) moremore larger than15. I had worked here _______ you came here. But l shall leave for England_______.(A) before long; before long(B) before long; long before(C) long before; before long(D) long before; long before16. __________ scientists understand how and why earthquakes happen, forecasts are usually inaccurate.(A) As(B) While(C) For(D) Since17. __________ __ the baby fell asleep __________ ____ the room.(A) After; did the mother leave(B) Not until; did the mother leave(C) When; did the mother leave(D) Until; did the mother leave18. This is one of the foods that my doctor has forbidden me ______.(A) eating(B) to eat(C) eat(D) to be eaten19. ______ the book again, she discovered that she had missed a lot in her first reading.(A) While reading(B) When read(C) As reading(D) In reading20. They recommended _______ smaller heating and cooling systems.(A) to use(B) to be used(C) being used(D) usingⅡ. Reading Comprehension:Section A: read the following passage and do the multiple choice question (2 markseach, 14 marks altogether)Passage 1First Bank & Trust: Making Life a Little Easier Every DayHow would you like to have the freedom to do your banking without running to the bank? Look no further than your computer! Because now you can take care of all your banking whenever and wherever it's convenient.With free Online Banking you have the power to take greater control over your finances. Imagine viewing your account balances any time you want. And transferring money between accounts at your convenience. Virtually all your other banking activities can be handled online too.You can:• Download your account information into your personal finance software• Open additional accounts• Record checks• E-mail your customer service requests and questions to usYou'll save time with Online Banking. To save even more, choose our Bill Pay service. With our Bill Pay, you can forget about checks, stamps, and envelopes. Pay anyone you would normally pay by check with just a few keystrokes. You can even set up recurring payments such as your mortgage, rent, or car loan, so you don't have to bother with them every month.Sign up today! Just visit our web site at .1. Online banking eliminates the need for which of the following?(A) Having separate checking and savings accounts.(B) Keeping your accounts balanced.(C) Going to the bank to do business.(D) Having to pay your bills on time.2. Online banking provides all of the following advantages EXCEPT _____.(A) 24-hour access to your accounts(B) personal contact with your banker(C) the opportunity to pay bill electronically(D) the chance to do your banking from almost any locationPassage 2First impressions are often lasting ones. Indeed, if you play our cards right, you can enjoy the benefits of w hat is called “halo(光环) effects”. This means that if you are viewed positively within the critical first four minutes, the person you have met will likely assume everything you do is positive.Four minutes! Studies tell us that is the critical period in which impressions are formed by someone we’ve just met. People tend to focus on what they see (dress, eye contact, movement), on what they hear (how fast or slowly we talk, our voice, tone and volume), and on our actual words. Most employers believe that those who look as if they care about themselves are more likely to care about their jobs. We know “It’s what’s inside that counts,” but research shows that physically attractive people are generally perceived by employers as more intelligent, likable and believable. Here’s how to make those critical four minutes count:First, look your best. It signals success. Studies have linked clothing consciousness to highself-respect and job satisfaction.Second, monitor your body language. How you move and gesture will greatly influence an interviewer’s first impression of you.Third, say what you mean. Your goal is to show confidence and be believed. Hold that favorable first impression by making your words consistent with your body language and appearance. Finally, there is a matter of how you speak. Any professional voice coach will tell you that you can learn to sound more relaxed, more assertive(坚定的) and more confident.3. If you want to benefit from the so-called “halo-effect”, you have to learn how to _______.(A) create a favorable impression(B) act as if you were playing cards(C) dress(D) talk4. When people meet you for the first time, they will_____.(A) judge you by your appearance and your manner(B) listen to you patiently(C) try to avoid eye-contact with you(D) act as friendly as possible5. What kind of person is likely to be accepted by the employer?(A) One who is physically excellent(B) One who is capable of talking(C) One who is fairly modest(D) One who cares about oneself6. In t he sentence “It’s what’s inside that counts.” (Line 2, Para.3), what does the word “count” mean?(A) Do calculation(B) Be important(C) Take into consideration(D) Make a conclusion7. Which of the following could probably be the title of this passage?(A) The Deepest Impression(B) Be More Confident(C) The Attractive Four Minutes(D) How to Impress InterviewersSection B: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put √ (true, or right) or X (false, or wrong) for each question. (6 marks)1. [] Minutes are formal summarized written record of what take place at a meeting.2. [] Memo is a short official note typically used for communication within a company.3. [] Minutes are usually records every word that is said.4. [] A notice is not a convenient channel to communicate.5. [] The typical audience for a memo is your colleagues, supervisors or subordinates.6. [] External communication means a message originates within a company and is meant to send to receivers outside the company.Ⅲ. Translation: Translate the following sentences into Chinese. (20 marks)1. Even if you make the decision to treat your negotiating opponent with honesty and kindness, the other party may not extend you the same respect. Be prepared to stand your ground firmly, yet cordially, especially in the last few minutes of the negotiations. (6 marks)2. This is the time when manipulative parties may employ certain tactics in order to try to fool you into losing focus or lowering goals and standards. Remember that conflicts are generally resolved in the last few minutes.(6 marks)3. The theory behind last minute tactics is that one party may be more willing to give in out of fear that all of the concessions or progress made up to that point (perhaps hours or weeks of talks) might be lost. People also get tired or have other commitments that need to be met, such as making an important phone call before another business closes, or picking up children from school. (8marks)IV. Writing: Your boss has just read a report telling some consumers come to demand a refund on the MP3 your company purchased from New Asia Inc. He asked you to look into the matter and write a letter to return them for credit. (20 marks)Their address: New Asia Inc, Miwon Building, 43Yomido-dong, Yongdunggp-ku, SeoulThe name of receiver: Mr. Son YoungYour company address: Office Systems Pty Ltd, 124 Oak Street, Chatswood, NSW 2067, AustraliaDate of writing: June 10, 2006Name of writer: Angelica RosettiA. Listening test【注意：本试卷听力部分录音在“秘书英语听力录音三级02”中。

2011年5月涉外秘书（国家职业资格三级）英语试卷A. Listening Test【注意：本试卷听力部分录音在“秘书英语听力录音三级02”中。

】I. Listen to the dialogue and choose the best answer for the questions. (10 marks)1. A secretary should have a agenda in place ..（A）before a meeting or a conference（B）during the meeting（C）after the meeting（D）at any time2. Whom should a secretary inform before a meeting? .（A）All those authorized to participate（B）Presents and participants（C）The participants who have titles（D）None3. A secretary should take notes . .（A）after the meeting（B）during a meeting,（C）when they are discussing before the meeting（D）in all the cases mentioned4. What a secretary should do after a conference? .（A）do nothing but serve the boss well.（B）leave the minutes unprocessed（C）keep records of the business transacted（D）all of them5. Which of the followings is not CORRECT? .（A）A secretary needs to take care of all different things through the whole process of a meeting.（B）A secretary should implement many of the decision reached at the meeting. （C）All a secretary should do during a meeting is to listen attentively. （D）A secretary should type the minutes up after the meeting.II. Here your boss asks you to write a business letter. Listen carefully and then fill in the blanks with phrases or sentences. (10 marks)Please write a letter to Keith Brown， the Purchasing Manager of ANA Enterprises. Their address is, 100 George Street, Sydney, NSW, Australia, 1._____________. Tell them that we have agreed to a 4% reduction 2. ____________ that we originally quoted them for the supply of. 3._________________________________. The same 4_________________ still apply. And the reference number on their letter is 03/5879. The letter is dated 1st February this year. Have our reply ready for me to sign 5. _______________, please.B. Written TestI. Vocabulary: Find the answer that best matches the underlined word or phrase. ( 1 mark each question, 20 marks altogether)1. He disposed of the old materials.（A）fell away（B）threw away（C）went away（D）cut away2. Please submit your application before 2 o’clock.（A）hand in（B）hand down（C）hand off（D）hand out3. Paul and John are friendly with each other.（A）get by with（B）get along with（C）get over with（D）get through with4. It is essential to have an alphabetical index with any numerical system. This involves more work in setting up the system and maintaining it.（A）signing（B）marking（C）layering（D）keeping it in good order5. Were you able to recover your stolen laptop?（A）get back（B）reach back（C）go back（D）come back6. Someone illegally entered the warehouse last night.（A）broke away（B）saw through（C）broke into（D）saw into7. When he got out of the manager’s , from his facial expression we knew that his proposal must have been turned down.（A）refused（B）adopted（C） accepted（D）object8. He told the director that he had thought honestly the ethics of what he was doing.（A）behavior（B）conduct（C）morality（D）law9. The Gap Online Store is aiming at tailoring offerings to the needs and interests of a particular income of the U.S. population.（A）adapting（B）conducting（C）suitable（D）satisfying10. Yukiko resembles her mother more than her father.（A）takes after（B）goes after（C）calls after（D）looks after11. Bill’s secretary interrupted to tell him he had a telephone call. （A）cut out（B）cut in（C）took in（D）took out12. We did _____ to save the little girl’s life.(A) possible everything(B) everything possibly(C) everything possible(D) possibly everything13. Leave the next two lines _____ for the tutor’s comments.(A) blank(B) to beto be blank(C) being blank(D) be blank14. The population of China is _____ the United States.(A) much larger than that of(B) moremore larger than that of(C) much larger than(D) moremore larger than15. I had worked here _______ you came here. But l shall leave for England_______.(A) before long; before long(B) before long; long before(C) long before; before long(D) long before; long before16. __________ scientists understand how and why earthquakes happen, forecasts are usually inaccurate.(A) As(B) While(C) For(D) Since17. __________ __ the baby fell asleep __________ ____ the room.(A) After; did the mother leave(B) Not until; did the mother leave(C) When; did the mother leave(D) Until; did the mother leave18. This is one of the foods that my doctor has forbidden me ______.(A) eating(B) to eat(C) eat(D) to be eaten19. ______ the book again, she discovered that she had missed a lot in her first reading.(A) While reading(B) When read(C) As reading(D) In reading20. They recommended _______ smaller heating and cooling systems.(A) to use(B) to be used(C) being used(D) usingⅡ. Reading Comprehension:Section A: read the following passage and do the multiple choice question (2 markseach, 14 marks altogether)Passage 1First Bank & Trust: Making Life a Little Easier Every DayHow would you like to have the freedom to do your banking without running to the bank? Look no further than your computer! Because now you can take care of all your banking whenever and wherever it's convenient.With free Online Banking you have the power to take greater control over your finances. Imagine viewing your account balances any time you want. And transferring money between accounts at your convenience. Virtually all your other banking activities can be handled online too.You can:• Download your account information into your personal finance software• Open additional accounts• Record checks• E-mail your customer service requests and questions to usYou'll save time with Online Banking. To save even more, choose our Bill Pay service. With our Bill Pay, you can forget about checks, stamps, and envelopes. Pay anyone you would normally pay by check with just a few keystrokes. You can even set up recurring payments such as your mortgage, rent, or car loan, so you don't have to bother with them every month.Sign up today! Just visit our web site at .1. Online banking eliminates the need for which of the following?(A) Having separate checking and savings accounts.(B) Keeping your accounts balanced.(C) Going to the bank to do business.(D) Having to pay your bills on time.2. Online banking provides all of the following advantages EXCEPT _____.(A) 24-hour access to your accounts(B) personal contact with your banker(C) the opportunity to pay bill electronically(D) the chance to do your banking from almost any locationPassage 2First impressions are often lasting ones. Indeed, if you play our cards right, you can enjoy the benefits of what is called “halo(光环) effects”. This means that if you are viewed positively within the critical first four minutes, the person you have met will likely assume everything you do is positive.Four minutes! Studies tell us that is the critical period in which impressions are formed by someone we’ve just met. People tend to focus on what they see (dress, eye contact, movement), on what they hear (how fast or slowly we talk, our voice, tone and volume), and on our actual words.Most employers believe that those who look as if they care about themselves aremore likely to care about their jobs. We know “It’s what’s inside that counts,”but research shows that physically attractive people are generally perceived by employers as more intelligent, likable and believable.Here’s how to make those critical four minutes count:First, look your best. It signals success. Studies have linked clothing consciousness to high self-respect and job satisfaction.Second, monitor your body language. How you move and gesture will greatly influence an interviewer’s first impression of you.Third, say what you mean. Your goal is to show confidence and be believed. Hold that favorable first impression by making your words consistent with your body language and appearance.Finally, there is a matter of how you speak. Any professional voice coach will tell you that you can learn to sound more relaxed, more assertive(坚定的) and more confident.3. If you want to benefit from the so-called “halo-effect”, you have to learn how to _______.(A) create a favorable impression(B) act as if you were playing cards(C) dress(D) talk4. When people meet you for the first time, they will_____.(A) judge you by your appearance and your manner(B) listen to you patiently(C) try to avoid eye-contact with you(D) act as friendly as possible5. What kind of person is likely to be accepted by the employer?(A) One who is physically excellent(B) One who is capable of talking(C) One who is fairly modest(D) One who cares about oneself6. In the sentence “It’s what’s inside that counts.” (Line 2, Para.3), what does the word “count” mean?(A) Do calculation(B) Be important(C) Take into consideration(D) Make a conclusion7. Which of the following could probably be the title of this passage?(A) The Deepest Impression(B) Be More Confident(C) The Attractive Four Minutes(D) How to Impress InterviewersSection B: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put √ (true, or right) or X (false, or wrong) for each question. (6 marks)1. [] Minutes are formal summarized written record of what take place ata meeting.2. [] Memo is a short official note typically used for communication withina company.3. [] Minutes are usually records every word that is said.4. [] A notice is not a convenient channel to communicate.5. [] The typical audience for a memo is your colleagues, supervisors or subordinates.6. [] External communication means a message originates within a company and is meant to send to receivers outside the company.Ⅲ. Translation: Translate the following sentences into Chinese. (20 marks)1. Even if you make the decision to treat your negotiating opponent with honesty and kindness, the other party may not extend you the same respect. Be prepared to stand your ground firmly, yet cordially, especially in the last few minutes of the negotiations. (6 marks)2. This is the time when manipulative parties may employ certain tactics in order to try to fool you into losing focus or lowering goals and standards. Remember that conflicts are generally resolved in the last few minutes.(6 marks)3. The theory behind last minute tactics is that one party may be more willing to give in out of fear that all of the concessions or progress made up to thatpoint (perhaps hours or weeks of talks) might be lost. People also get tired or have other commitments that need to be met, such as making an important phone call before another business closes, or picking up children from school. (8marks)IV. Writing: Your boss has just read a report telling some consumers come to demand a refund on the MP3 your company purchased from New Asia Inc. He asked you to look into the matter and write a letter to return them for credit. (20 marks)Their address:New Asia Inc, Miwon Building, 43Yomido-dong, Yongdunggp-ku, SeoulThe name of receiver: Mr. Son YoungYour company address: Office Systems Pty Ltd, 124 Oak Street, Chatswood, NSW 2067, AustraliaDate of writing: June 10, 2006Name of writer: Angelica RosettiA. Listening test【注意：本试卷听力部分录音在“秘书英语听力录音三级02”中。