商务英语视听说I口试题目汇总 (1)

《商务英语听说I》试卷及其答案（本试卷共2页，考试时间为90分钟）I. Give the English/Chinese Equivalents.（10×1=10分）1. 总部2. 年营业额3. 毛皮4. 环保的5. 圆形6.duty-free7.candidate8.public relations9.subsidiary company10.personnel departmentII. Interpreting the following conversation.(2×15=30分)1.A：你毕业于哪所大学？B：我毕业于山东外国语职业学院。

A：你什么时候毕业的？B：我2019年毕业的。

A：你学什么专业？B：应用英语A：你大学成绩怎样？B：还不错，平均分85分。

A：你的英语水平如何？B：我二年级通过了大学英语四级A：你希望起薪是多少？B：我想月薪3000元起。

A：你有什么问题要问我吗？B：你们的工作时间和福利待遇怎样？A：我们每周工作5天，偶尔加班。

我们的职员享受人寿保险、健康保险和每年13天的带薪假期，不包含公共假期。

每年年底，我们有奖金，奖金与工作表现和成绩挂钩。

B：我明白了。

A：面试就到这里吧。

2.A：想不到在这遇见你。

你好吗？B：还可以。

好长时间不见了，目前你在哪高就？A：我在一家中外合资企业当会计。

你呢？B：我现在是个体户。

我两年前就下海了。

我与朋友合开了家公司。

A：你们公司是搞哪一行的？B：我们专营化妆品。

不过现在生意很难做。

我们处于一种不赚不亏的状态。

你太太怎样？A：她下岗了。

她所在的企业半年前就倒闭了。

她现在正在找工作呢。

B：听到这我很难过。

请替我向她问好。

A：我会的，谢谢。

ⅢTranslating the following sentences(15×3=45分)1.我们公司是作外贸的。

2.这个产品是在国内外深受好评。

3.我把明天的预约推迟到下周三，你介意么？4.我可以问你几个个人方面的问题么？5.我的专业是英语，我辅修了国际商法。

Reference KeyUnit 1Part I Lead-in (Open)Part II Listening & Speaking 1I Listening1. Listen to the first part of a job interview and complete the chart below.2. Listen to the second part and complete the chart below.3. Listen to the third part and complete the chart below.4. Listen to the fourth part and complete the chart below.Practice 11. Interpret the sentences in the brackets into English.A: May I ask you a few questions about your personal details?A: Are you married?B: I was born in Chengdu, Sichuan Province in 1975.B: I have a temporary residence permit for Guangzhou.B: I’m fond of reading and surfing the Internet.B: I’m quite optimistic, hard-working, responsible, and enterprising.B: I’m in good health/healthy except that I’m somewhat/kind of near-sighted.A: What’s the strength of the lenses of your glasses?•Work in pairs, making up a dialogue according to the following situation.(Open)Practice 2 Pair Work1. Interpret the sentences in the brackets into English.1) What’s your educational background?2) I major in English and minor in International Business Law.3) What’s your highest degree?4) What courses did you take in college?5) Which band did you pass in College English Test?What was your score? /How many points did you get?•Making up dialogues according to the following situations.(Open)Practice 3 Complete the following sentences according to their contexts.1. What was your position in the company? What did you do in the company?2. I was in charge of/responsible for …3. What company are you with?4. Do you have any work experience?5. What’s your present job?Practice 41. Interpret the sentences in the brackets into English.1) Why did you quit?2) What qualifications have you got?3) I’m enterprising, responsible, and optimistic.4) Are you proficient in the English language?5) I have got an accountant’s license.2. Making up dialogues according to the following situations.(Open)Practice 5 (Open)Part III Listening & Speaking 21. Refer to Transcripts2. Refer to Transcripts.3. Role Play1)A: Come in and take a seat please.B: Thank you.A: May I have/know your name, please? (What’s your name, p lease?)B: My name’s Zhao Xiaofang.A: Miss Zhao, shall we get down to the interview? First, I’d like to ask you several personal questions.B: OK.A: Are you from Guangzhou?B: I was born in Sichuan but brought up in Guangzhou.A: Have you got a permanent residence permit for Guangzhou?B: Yes, I’m a resident of Guangzhou.A: How old are you? (What’s your age?)B: I’m 26 (years old).A: Are you single or married?B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead, they ought to develop their careers first.A: I quite appreciate your view of point. Can you say something about your interests and hobbies?B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of reading.A: What kind of books do you prefer?B: I prefer English novels in the original.A: Do you love sports?B: Yes, I do. I like tennis and bowling very much.A: Do you enjoy playing or watching?B: Both. /I like both.A: What kind of personality do you think you have?B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working /diligent, honest, independent, and efficient.(2)A: What university did you graduate from?B: I graduated from Guangdong University of Foreign Studies.A: When did you graduate?B: 1997.A: What was your major?B: I majored in International Business.A: Did you receive a degree?B: Yes, I obtained a BA degree.A: What were your minor subjects?B: I minored in IT (Information Technology), International Business Law and Marketing.A: What were your grades in university?B: Not bad. I got an eighty-eight average.A: What’s your English level?B: I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A: Next, would you tell me about your work experience?B: All right. After I graduated from university, I joined Guangzhou Branch ofa bank. I’m in charge of overseas accounts. Up till now, I’ve workedthere for about two years.A: Do you like this job?B: Not really, for it’s not challenging and creative.A: Is this the main reason you want to quit?B: I think so.A: Why are you interested in choosing to work for our company?B: Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.A: Do you think you have qualifications for this job?B: As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll beco me familiar with your company’s procedures very soon.A: What other special skills do you have?B: I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A: What starting salary would you expect?B: I’d like to start at 3000 Yuan.A: What’s your present monthly salary?B: 3500 Yuan.A: When do you think you’re available for this job?B: In a month.A: Have you got any questions you would like to ask me?B: What are your working hours and fringe benefits?A: We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paid vacation excluding the public holidays. At the end of the year, employees receive a year-end bonus, which is linked to their performance and contributions.B: I see.A: By the way, when can I expect to have your decision?B: In two or three days. We’ll let you know by phone when we make the decision.A: Thank you. I hope to have an opportunity to work for your company.4. (Open)VII. Supplementary ReadingQuestions1. Researching a company makes you stand out in an interview. It shows thatyou are really interested in working there.2. He/She needs to practice out loud for the interview because this will helphim/her sound more polished and concise and less nervous in the actual interview.3. Yes, it is, for dressing properly is the best way to make a good firstimpression. What you need to wear in an interview is based on the nature of a job you are applying for.4. Good interview etiquette means (1) being on time for your interview; (2)being aware of your body language; (3) keeping the interview positive.5. There are two reasons: (1) employers want to know if you’re trulyinterested in the position; (2) they also want to know that you have all the information you need to make a decision, if offered the job.Unit 2Part I Lead-in1. 1) make a phone call2) telephone sb.3) phone sb.4) ring sb. up5) call sb.up2. international access code; country code; area code; telephone number.3. Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1) - May I speak to Mr. Smith, please?- Hold on, please. I’ll get him for you.2) - Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3) Who would you like to speak to?4) Would you please tell me who is calling?5) This is Mary, secretary of the General Manager.6) Sorry, I’m afraid you have/dialed the wrong number.7) I’m afraid there is nobody by that name here.8) I’d like to place/make a long-distance collect call to New Zealand.9) Sorry, the line is bad. Could you please speak up?10) Miss Davies, you are wante d on the phone/there’s a phone call for you.4. Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time andplace. Engagement means an arrangement to meet someone or to do something. Date means an informal meeting usually between people of opposite sexes.5.What do you think a receptionist should do or say when she/he receives avisitor?What he/she will doWhat he/she will sayOffer to greet the visitor Offer to help the visitorGet a cup of tea or coffee for the visitorAnswer the phone calls Show the visitor the wayCheck the identification of the visitorAsk the visitor to sign the register Call a taxiGood morning/afternoonCan I help you? /May I help you? /Isthere anything I can do for you? /How may I help you?Have you got an appointment with him/her?May I have your name? Would you like a cup of tea/coffee? Take a seat, please.Just a minute. I’ll tell him/her you’re here. Would you come with me, please? I’ll show you to his/her office.Part II Listening & Speaking 1I Listening• Listen to five telephone calls. As you listen, complete the chart below.2. Listen to the conversation between Xiao Li, the secretary, and a foreignvisitor, Mr. Robert. As you listen, mark with a tick ().3. Listen to four dialogues at a reception, and complete the table below.V. Language FocusPractice 1Refer to File 1 (Page 257).Practice 21. Interpret the sentences in the brackets into English.A: May I speak to Paul, please?B: the line is bad/it’s a bad line. Could you speak up, please?B: Hang on; I’ll get him for you. … I’m afraid he’s not in/here/available at the moment.A: Do you happen to know when he’ll be back?A: Could I leave a message?B: Would you hold on a minute? I’ll get a pen and a piece of paper.A: Could you please ask him to return my call?B: Could you spell your name, please?A: Have you got it?B: Yes, I’ve g ot it.2. (Open)Practice 3 (Open)Practice 4 Make an offer according to the following situations:•Would you like me to help you with your luggage?•Shall I give you a hand with cleaning the office?3. Let me send you to the hospital/clinic on my bike.4. Do you want me to check/fix the computer, Billy?5. Would you like me to get lunch for you?6. Shall I open the windows?7. Do you want me to give you a lift?8. Would you like me to get some A4 paper?Practice 5•Is it all right if I pay by credit card?•I’m afraid you can’t. This telephone is for business purposes only.•I’d rather you didn’t, if you don’t mind.•Can we buy these products by instalment?5) Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 2•Refer to Transcripts.•Refer to Transcripts.•Refer to Transcripts.II. InterpretingA: Good morning, Guangzhou Import & Export Company.B: May I speak to Mr. Liu, Finance Manager, please?A: Hold the line, I’ll put you through. Sir, you’re through.B: Thank you.A: You’re welcome.2) A: I’d like to speak to Kate, please.B: I’m afraid there’s nobody by that name here.A: Sorry, I have the wrong number.B: That’s all right.3) A: Hello, could I speak to Mr. Williams, please?B: I’m sorry; he’s a t a meeting at the moment. Could you call back later?A: Can I leave a message?B: Sure. May I ask who’s calling, please?A: This is David Copperfield from Philips.B: How do you spell Hewlett Philips and your name?A: Philips – P-H-I-L-I-P-S; David – D-A-V-I-D; Copperfield – C-O-P-P-E-R-F-I-E-L-DB: I’ve got it. What’s your phone number, please?A: My phone number is (020) 2348-4687.B: What’s your message?A: I’m going on a business trip to Australia next Wednesday. I’d like to see him onFriday morning. Could you ask him to return my call?B: OK.A: Thank you.4) A: Hello, may I speak to Miss Black, please?B: It’s a bad line/The line is bad. Could you speak louder, please?A: I’d like to speak to Miss Black.B: Sorry, I still didn’t hear you clearly. Can you please put the receiver closer to yourmouth?A: OK. Is Miss Black there?B: Just a minute, I’ll get her for you.A: Thank you.5) A: Good morning, sir. Can I help you?B: Good morning, Miss. I’d like to see the Personnel M anager, Mr. Smith.A: Have you got an appointment with him?B: Yes. I think he’s expecting me.A: May I have your name, please?B: I’m Mr. Kong from China.A: Could you wait for a moment? I’ll call to tell him you’re here.B: All right. Thank you.III. Role Play1) Refer to File 2 (Page 257).2) Refer to File 3 (Page 258).3) (Open)VII. Supplementary Reading1. Public corporations refer to those created by national governments ormunicipalities such as cities, towns, and villages, to carry out such governmental functions as collecting taxes, enforcing ordinances and raising capital through the sale of bands while private corporations mainly refer to those founded and owned by an individual or a small group of individuals.2. Two types of stock: common stock and preferred stock.3. The responsibility of the board of directors is to determine basic corporatepolicy and select the top officers of the corporation, such as the chief executive officer, to manage operations.4. The rights and benefits of a stockholder vary according to the type of stockheld. Holders of common stock (1) usually must approve changes in the corporation’s profits, such as an amendment of the corporate charter, and (2) share in the corporation’s profits, (3) elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends. However, holders of preferred stock do not have the right to vote.5. The two ways a corporation often uses to raise money are to issue shares ofstock and to sell bonds.Unit 3Part I Lead-in1. Can you figure out what their jobs or professions are?. 1) accountant 2) coach 3) conductor 4) beautician 5) reporter6) secretary 7) manager 8) chef2. (Open)3. All of them.Part II Listening & Speaking 1I Listening1. Listen to some small conversations and complete the chart below.2. Listen to two persons talking about their jobs and responsibilities, and thencomplete the chart below.Practice 11. (Open)2. Interpret the following sentences.1)A: I didn’t expect to meet you here. How are you?B: Very well, thanks. And you?A: Not bad. Haven’t seen you for a long time. What company are you with at present?B: I work as an accountant in a Sino-foreign joint-venture. How about you?A: I’m now a self-employed businessman. I went into business two years Ago, starting a company with my friend.B: What line of business is your company in?A: We deal exclusively in cosmetics. But now this line of business is not very brisk. Thecompany is now just breaking even. How’s your wife doing?B: She’s laid off/unemployed. Her company was closed down half a year ago.She’s now hunting for a job.A: I’m so sorry to hear that. Please say hello to her f or me.B: I will, thank you.2)A: What’s your job in the company? /What do you do in the company?B: I’m in the Marketing Department. My job mainly involves market research and productpromotion.3)A: Where do you work at present? /What company are you with at present?B: I work in/am with a private company.A: What’s your job? /What do you do?A: I’m in fashion design. I don’t like this job.B: What’s your plan/intention?A: I’m going to work for/hop to a Sino-US joint venture.Practice 2Interpret the following sentences.1) A: Who’s responsible for the research and development of new products?B: Mr. Davies.A: Who’s he responsible to?B: He reports directly to the General Manager, Mr. Gates.2) A: What’s your job?B: I’m an engineer.A: What department are you in?B: I’m in the Production Department.A: What are you responsible for/in charge of?B: I’m responsible for/in charge of quality control/assurance.3) A: What position does Mr. Li hold in your company? /What’s Mr. Li’s positionin thecompany?B: He’s the Marketing Manager. He’s my immediate superior.A: Is he above or under Mr. Wang?B: They’re at the same level.Practice 31. Interpret the following sentences.1) We conduct market research in some major cities once every two years.2) How often do you have meetings?3) If I have too much work to do, I occasionally work overtime.4) Good joint ventures regularly provide technical and language training for their employees.5) At the end of the year, the company rewards those who make outstandingcontributions to the company.6) We have a pay rise/raise every two years.7) Due to poor management, some State-owned enterprises lose money every year.8) We overhaul all the equipment every quarter.2. (Open.)3. (Open.)Part III Listening & Speaking 21. Listen and complete the following sentences below.1) What do you do for a living?2) I’m with a Sino-Japanese joint venture based in Zhuhai.3) What line of business are you in?4) What position do you hold in the company?5) I’m in charge of new product research and development.2. Listen to some job descriptions and figure out what their job titles are.3. Listen to a job advertisement, and fill in the blanks.Refer to Transcripts.II. Role Play1. Refer to File 4(Page 259).2. Refer to File 5 (Page 259).3. (Open.)VII. Supplementary ReadingQuestions1. He interns as a product development engineer.2. His main responsibility is to build competence in testing packages before theyare manufactured in factories.3. What the author likes most about Intel is the employee base.4. Get to know your group members individually; get to know individuals outsideyour immediate working group; always show appreciation for the time full-time employees spend with you; use full-time employees to help you develop realistic long-range career plans and goals.5. He plays golf, tennis, basketball and lifts weight. He also takes photos anddoes some cooking.Unit 4Part I Lead-in1. 1) sole proprietorship 2) partnership 3)corporation2. (Open.)3. (Open.)4. (Open.)5. (Open.)6. 1) headquarters (head office) 2) Managing Director/CEO3) board of directors 4)personnel department5) multinational corporation 6) township enterprise7) turnover 8)manufacturing/production capacity9) lose money/run in the red 10) bring in talents11) total assets 12)management mechanism7. 1) Motorola 2) Mercedes-Benz3) Apple4) Adidas 5) Shell6) Bank of ChinaPart II Listening & Speaking 1I Listening1.Listen to the following monologue and construct an organization chart for the company...New Era Venture Capital Co. LtdUnit 1 Unit 2 Unit 3 Unit 4Capital operation projectsNew material, new energy, environmental and Internet technologyBiotechnology, pharmaceuticals, modernization of traditional Chinese medicine and agricultureIT-related projects2. Listen to the monologue again and complete the following.Refer to transcripts.Practice 11. The following are some positions or job titles commonly seen in a company. Try to put them into Chinese.1) 董事会主席2）总裁，首席执行官3）首席营运官4）首席执行官5）财务领导6）销售领导7）市场部/营销部领导8）人事部领导9）总领导10）财务总监11）领导助理12）质检员13）营销部领导/主管14) 销售部副领导15）办公室领导/主任16）党委书记17）工会主席18）饮食主管19）保安20）销售代表21）总机/接线员22) 维修人员23）总工程师24）总会计师25）出纳员26）采购员27）公关小姐28）礼仪小姐29）审计员Part III Listening & Speaking 21. Refer to Transcripts.2. Listen to the dialogue and complete the following.Danish Crown Groups1) Parent company: Danish CrownStatus: largest pig slaughterhouse company in Europelargest cattle slaughterhouse company in DenmarkTurnover: USD 4.8billion annuallyHeadcount: 19,800Production volume: The pork division slaughters and processes 16million pigs a year, accounting for 7% of EU pork and1.5% of world-wide production of pork. The beefdivision slaughters and processes 430,000 heads ofcattle a year.Subsidiaries: The Group has altogether 7 subsidiaries2) ESS FoodEstablished: 1950Line of business: export trading companySales network: 9 sales subsidiaries all over the world, including Denmark,France, USA, Hungary, Holland, Korea, Japan and Hongkong.Turnover: USD 334 million annuallySales Volume: 230,000 tons annually3) Tulip InternationalStatus: Europe’s leading producer of processed meat products, such as bacon, canned food, sausages, semi-preserved food, luncheonmeat, and minced meat product.Plants: located in Denmark, UK, and Germany.Turnover: USD 694 million annually.Production volume: 146,200 tons annuallyII. Interpreting•Good morning, ladies, and gentlemen. I am honored to give you a presentation on our company.•My name is … I am in charge of…•I have divided my presentation into 3 parts. Firstly, I’d like to introduce to you the history of our company. Next, I’d like to talk about our latest products. Finally, I will say something about our market share.•If you have any questions, please feel free to ask as I go along.•I would be most grateful if you can hold any questions until the end of my presentation.•That’s all I want to say about the research and development of our new products.•Our company was founded in 1925. It started out as a workshop of 25 workers.•In the year 2000, our company succeeded in taking over and was listed on NASDAQ in the same year. As a result, we became a leader in our industry.•There are 5 departments in our company: Personal Department, R&D Department, Production Department, Marketing Department, and After-sales Department.•We have a staff of 1,500, among which 850 hold a bachelor’s degree or above.•We are a multi-national company. Our headquarters is located in Paris, France and we have established subsidiaries and branch offices in many countries and regions.•Last year, our company booked a business turnover of $1.8 billion anda profit of 800 million.•Mr. Black serves as the chairman and CEO of our company and Mr.Philips is our COO.•David oversees the production department and Mary runs the marketing department. They both report directly to the CEO.III. Role Play(Open.)IV. Group Work(Open.)VIII. Supplementary ReadingQuestions1. PepsiCo’s success is the result of superior products, high standards ofperformance, distinctive competitive strategies and the high integrity of our people.2. PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay.Tropicana was acquired in 1998 and PepsiCo merged with The Quaker Oats Company, including Gatorade, in 2001.3. The company consists of the snack businesses of Frito-Lay North Americaand Frito-Lay International; the beverage businesses of Pepsi-Cola North America, Gatorade/Tropicana North America and PepsiCo Beverages International; and Quaker Foods North America, manufacturer and marketer of ready-to-eat cereals and other food products.4. PepsiCo contributes to society through support of social agencies,projects, and programs.5. PepsiCo is headquartered in Purchase, New York and the headquartersbuilding covers an area of 10 acres.Unit 5Part I Lead-in1. (Open.)2. (Open.)3. (Open.)4. The length: How long is the iPad? /What’s the length of the iPad?The width: How wide is the iPad? /What’s its width?The height: How high is it? /What’s its height?The color: What color is it?The weight: How much does it weigh?The features: What are the features of the iPad?The time to deliver: When can/will you deliver it?The cost: How much is it?The cost of delivery: How much does the delivery cost?The length of the guarantee period: How long is the guarantee period? Part II Listening & Speaking 1I Listening2. Listen to the monologue again and complete the following.1) What are the dimensions of the photocopier?2) What’s the diameter of the disk?3) Do you provide money-back guarantee for your products?4) This product is attractive, inexpensive, user-friendly, andenvironment-friendly.5) This model comes in three colors: white, black, and gray.6) What’s the shape of the product?7) Is it made of plastic or stainless steel?8) The container has a volume of 45 cubic centimeters.9) What are the selling points of your product?10) This high-tech product is well received at home and abroad.Practice 11. Can you give the English equivalents of the following?1) centimeter 2) meter3) millimetre 4) square metre5) cubic metre 6) kilometre7) mile 8) foot9) inch 10) yard11) kilogram 12) gram13) pound 14) ounce15) liter 16) gallon2. Do you know the following?1) 1.6093 2) 0.91443) 2.544) 0.454 5) 28.356) 0.9147) 4.546 (British measurement); 3.785 (American measurement)Practice 21.1) 圆形2) 半圆形3)正方形4) 椭圆形5) 三角形6)球体形7) 圆锥形8) 圆柱形9)立方体10) 长方形11) 金字塔形12)尖顶13) 长方形2. 1) circle 2) rectangle 3) oval 4)triangle 5) square6) cone 7) cylinder 8) pyramid9) sphere3. 1) n 2) k 3) g 4) m 5) h6) i 7) j 8) o9) l 10) b 11) a 12) d 13) p 14) c 15) q 16) e4. Refer to File 7 (Page 260-261).Practice 31) 效率高的2) 耐用的3) 昂贵的4) 高质量的5) 信息广的6) 现代化的7) 可调整的8) 稳固的9) 自动的10) 高科技的11) 靠得住的12)经济实惠的13) 不褪色的14) 有弹性的15) 舒适的16)有娱乐性的17) 可折叠的18) 手提的19) 环保型的20)利用方便的Part III Listening & Speaking 21. People use a lot of expressions to guide the audience through apresentation. Listen to some of these expressions, write them down, and identify their functions listed below.•If you have any questions, I’d be glad to answer them at the end.•Let me just go over that again.•I’ll have to close there.•Today I aim to talk about the after-sales service•Let’s turn to the question of advertising.•I’ve divided my talk into three parts•So, we’ve covered three main points.•I’d like you to look at this chart.•I think we all agree that the new product has to be launched next month.•Let’s start with the market research results.•Is that all clear?Functions1) d 2) f 3) a 4) j 5) h 6)b 7) k 8) e 9)c 10) g 11) iII. Interpreting•These flowers look very beautiful, but they’re made of plastic.•- Your shir t feels good. What’s it made of?- It’s made of rayon.•This factory is quite big. It covers an area of 125,000 square meters.•This kind of truck is 8.5 meters long, 4.6 meters wide and 3.5 meters high.Its maximum load is 13 tons.•This kite is shaped like a dragon. / This kite has the shape of a dragon.•The volume of this container is 500 cubic meters. / This container has a volume of 500 cubic meters.•The features of our products are beautiful, durable, small in size, light in weight and reasonable in price.•Our product is the bestseller of its kind, and it is well thought of by the customers.•The most excellent point of this model of PDA is its large memory.•This kind of Discman has been selling very well because it has excellent shock-resistance.III. Role Play(Open.)IV. Group Work(Open.)VIII. Supplementary ReadingQuestions1. PAL in the text refers to purpose, audience, and logistics.。

扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too m any times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sam ple of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthe ws that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。

商务英语视听说口语题目1.Mr. Xie, a graduate of Guangdong University of Foreign Studies, is applying foraposition of Assistant Manager ,at Guangdong spinning Company Ltd.,. a sino-Britishjoint venture. The Vice Manager,Mr.Wang is interviewing him about his educational background.2. Mr. Cai has worked in astale-owncd enterprise for six years. He is now applying for the position of production manager in a Taiwanese company in Shenzhen. He is being intcrviewed about his work experiencc. qualifications and other special skills.3. You have a booking in the Peninsula Hotel in Singapore. You are now flying toSingapore. Upon arrival, you will check in. order some food and hope to have a morning call at 6:15 a.m. Make a dialogue according to the situation.4. Mr. Jones is going to New York on business and plans to book a single room from Dec.20 to 28. He calls to make a reservation at Hilton Hotel, but all the rooms are fully booked. He has to ring the Grand Hotel for a reservation Make a dialoguebetween Mr. Jones and the receptionist.5.You are at an airport. You have just finished checking in and are proceeding to the security check. Suppose you are carrying a toy gun for your son and a botle of styling mousse.6 Make up a dialoge according to the following suituation Mr xie a graduate of（估计拍漏了大学的名字，但是不妨碍）manager, Ms. Wang, is interviewing him about his educational background.7. You are the secretary of a foreign trade company. Your boss, Mr.Li Long, is goingto attend the Paris Exposition (巴黎博覧会) next weck. He wants you to make areservation for single room form July 9to 15. You call a hotel but are told the roomsare booked. You try a second hotel, but there are only double rooms available. Youhaveto try a third one and make a reservation.8. You are going on a business trip to London next Monday. Work with your partner and create a dialogue:. Booking a round trip from Nanjing to Iondon9.You are going on a business trip to London next Mondy work with your partenr and create adialogue:Checking in at the airport.10.You are going on a buinss tirp to London next Monday Work with your partnerand create a dialogue:Going through customs11 You are going on a business urip to London next Monday. Work with your parmerand create a dialogue:. Checking in at the hotel12. You will attend the Guangzhou High-lech Fair(高科技交易会) You ring to book a single room for three nights form October15to17im a hotelBut you are lold all the roomns are bookcd. You are recommended to try another hotel nearhy.Takc turns to be the client and the hotel clerk.13. You, Mr. Alan are flying to Berlin You are now checking in at Hongkong International Airport. Your partner acts as the check-in agent. Make up a dialogue at the check -in counter.14 You are at Kennedy Airport. You have just finished checking in and are proceeding to the security check. Suppose you are carrying a toy gun and a bottle of styling mousse.15. You have claimed your luggage and are going through customs. Suppose you arecarrying an I-pad bought two days ago for personal use before your left US. Make up a dialogue going through customs. your parncr acting as the customs official.16. Mr. Li, a graduate of Guangdong University of Forcign Studies, is applying for a position of Assistant Manager at Guangying Spinning Company Ltd, a Sino-British joint venture. The Vice Manager, Ms. Wang; is interviewing him about his personal information, educational background, work experience. qualifications and other special skills. Make up a dialoguc between the intervicwer and interviewee.17.The boss, Gcorge. is discussing the drop of laptop sales last month with the manager of sales department.18. Talking about jobsSituation: You are former classmates, but have not seen each other for years.Suppose you come across each other in Nanjing one day.Student A : Named John, graduating from South China University of TechnologyYou want to apply for the position of sales manager in Suning Commerce GroupCo.. Ltd. Student B: Named Smith. You happen to be a personnel manager in Suning Commerce Group. You try to provide your partner as much information as required.19. Situation: A group of sales persons working for ZTE Corporation are discussing the current drops in sales of mobile phones.Student A: Your name is Yu, marketing manager of Corporation You are analyzing the dropping sales.Student B: Your name is Xi. coming from Shanghai office. You are offering a promotion strategy to see whether it is effective or not.20. Situation :Make a hotel reservationStudent A: You are Mr. i Smith. a CEO of Pepesi Co.You are l going to go on a business trip to Shanghai.You are callimg to make a holel reservation.Student B：You are Mr John, working as a receptionist in a hotel. You are asking the customerStudent A wants and other questions.21.Mike and Mary are working in a company. Mary is planning a meeting. but she is not sure what to do. So, she asks Mike for help. Make a conversation about it.22.Alice works in a toy-bear company. Mr. Smith wants to place an order. So he inquires some questions about the products and the company.23. Situation Airport ConversationStudent A: You are John. You are departing from an airport in Canada. You are stopped by StudentB. a security ollicer.Student B: You are Mike. a security oflicer. You think there is something unusual with John and ask him some questions such asa) What is the purpose of your visit?b) Where have you been staying?)Who have been in contact with in Canada?d) What is inside your case?24. Talking on the phoneStudent A Your name is X You telephone Y at Business Circle Conferencing.Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five members of yourStaff on the course and find out what discount can be given on group booking.StudentB; Your name is Z. You work for Business Circle ConferencingSomeone calls to speak to your colleague Y, but (s)he has taken the day off today.Takc a message.25. Job interviewStudent A: IntervicweexXx. living in Nanjing. born in 1980, electrical engineering major; enthusiastic, disliking to leave things half-done. organized and extremely capable: a poor speaker,having been studying how to speak in public persistent and a fast learner cooperative and have good teamwork spirit a dnvers license a CPA (Cerificd Public Accountan)Student B: InterviewerManager of GE company。

32全国国际商务英语培训认证考试（一级）口语模拟试题01参考答案全国国际商务英语培训认证考试口语模拟试题全国国际商务英语培训认证考试（一级）口语模拟试题（1）参考答案Section AConsumer buying behavior is a complex matter affected by many factors:Culture is one of the factors that influence behavior. Culture refers to a set of values, ideas, and attitudes accepted by a group of people. It generally determines what people wear, eat, reside and travel, and what people like and dislike. So, it deeply influences people's buying behavior.People's social class is another important factor. It determines the type, the quality and quantity of products or services that a consumer buys and uses. People's role within society, their education and income have impact on their lifestyle, so what they buy differs. To some extent, consumers of similar social rank tend to have similar buying behavior.Marketing and advertising obviously influence consumers as well. They try to evoke consumers to purchase a particular product or service. Or, they persuade those consumers who have already tried the product to reuse. They also help establish consumers' brand loyalty.All these factors are connected to influence customer buying behavior.Section B1. The CN-21 recorder is out of stock now and we no longer produce it.2. Samples were sent to your company on July 1st and shouldhave reached you in 3 days.Section CA: Shall we have a talk about terms of payment for Order 061030?B: OK.A: I suppose confirmed, irrevocable L/C at sight should be adopted as the mode of payment.B: We usually require T/T in advance. We don't accept any other terms of payment.A: Y ou know, an irrevocable L/C gives exporters the additional protection of banker's guarantee.B: But the banking fee for L/C at sight is too high.A: If you can make an exception and accept L/C at sight, it will help us greatly.B: Eh, what do you say to 50% by L/C at sight and the balance by T/T in advance?A: That's great!B: But I should mention that such terms can be used only once as a special sign of encouragement.A: I understand. Let's put this in the contract.B: Y es.125。

BEC商务英语（初级）口语练习试卷1(题后含答案及解析)题型有：1. INTERVIEW 2. MINI PRESENTATIONSSECTION 1 INTERVIEW (ABOUT 3 MIN)1．In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the 2 below and then talk for about one minute．You have one minute to prepare your ideas． A WHAT IS IMPORTANT WHEN? WORKING AS A TOUR REPRESENTATIVE ASPECTS OF WORK THE PERKS OF THE WORK YOUR COLLFAGUES B WHAT IS IMPORTANT WHEN? GOING FOR A JOB INTERVIEW COMPANY PROFILE APPEARANCE AND BODY LANGUAGE ARRIVING ON TIME正确答案：A: Personally I think the work in the travel industry as a tour representative is not all sun and sea．In fact it’s often a very hard job．Basically, it involves looking after people when they’re on holidays．I am responsible for sorting out any problems and I often have to deal with complaints．The work also involves entertaining the holidaymakers and their children．The obvious one of the perks is that I get to travel a lot and experience different cultures．I will really value that aspect of the work．I work harmoniously with my colleagues, which brings me fresh air and energy．Frankly speaking, I’d like to work with them and learn from them．B: Generally speaking, if I am going for a job interview, firstly I must arrive there on time as punctuality can give interviewer a good impression．Secondly, I will show my decent appearance with the formal dressing．I will wear a white shirt and a silk tie and have my hair neatly trimmed．Besides I will express myself gently with proper gesture．Finally I will sell myself with professional knowledge and let interviewers know I am a skillful and competitive candidate．Knowing some company history or profile ensures me an easy access to the everyday operation of the company．Every employer, as we all know，is more inclined to hire a good workman, a fast learner．So I will also talk a little about the company history or profile during an interview．涉及知识点：口语SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.2．Discussion—about 5 minutes In this part of the test the examiner reads out a scenario and gives you some prompt material in the form of pictures or words．You have 2 minutes to look at the prompt cards，an example of which is below，and then about 2 minutes to questions related to the topic．For 2 or 3candidates Scenario I’m going to describe a situation． A company is planning to introduce a general training program for new staff．Talk together about the topics the company could include in the program and decide which 3 you think are the most important．Here are some ideas to help you．Prompt material GENERAL TRAINING PROGRAMME FOR NEW STAFF Topics for training Teamwork and competition Company history Company organization Company rules Customer service Product training Health and safety Computer skills Follow—on questions Do you think teamwork and competition is important for new staff?(Why?/Why not?) Do you want to know company history? Do you obey company rules? Do you think company organization is important?(Why?/Why not?) Do you think product training is also important?(Why?/Why not?)正确答案：A: Training is vital if manufacturers are to improve productivity, maximize machine utilization, and achieve optimum equipment performance．Effective training also impacts positively on the reduction of scrap and rework，and helps boost employee confidence．B: I consider computer skill one of the most important skills in this developed world, and everything is connected with the computer operation．So new staff should learn how to operate on the computer．A: Undoubtedly, working as a member of a team is one of the most important factors for a successful career．In modern society we must learn to communicate and cooperate with others．B: Certainly．That is why we often say the whole is better than the parts．And that is why we value team spirit so highly．Secondly as we know，customer is the God．Our customer service is the lifeline of our company and decides its future．Finally there is a saying in China—Health is the basis of everything．We also cannot miss the importance of health and safety．A: Yes, I couldn’t agree more．Although I know that there are no guarantees in life, yet job safety and security is really very basic to us．Personally I think true job security comes only from making meaningful contribution to the company．And also it is important for the company to set up a training program on company rules．We know that flexible rules are a direct result of an increasingly dynamic and fiercely competitive business climate where process agility and responsiveness to changing conditions are key．In other words，business processes “process “ rules and business rules “rule “ processes．B: Yes, you are quite right．Follow-on questions Yes, I think teamwork cannot only collect our selected ideas and power into one project but also make us work hard together．And competition is a source of motivation which drives us to unleash our potentiality．I do think it is necessary, since we are playing proper roles as members of the company．So knowing company history will deepen our understanding of that role．It is necessary to obey company rules as the company is like a machine．Everything can be well done on the base of orderly running of each part．Employees like the parts of the machine need to obey the rules to get it well organized．I think company organization is really important especially for the company management．Every department needs a head under whom we get our work divided and work effectively．Personally I think producttraining can polish our eyes for different products and their advantages and disadvantages．With this knowledge we can know how to sell the products to our customer and to tell different characteristics．涉及知识点：口语。

商务英语口语试题及答案一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

A. 会议将在下午2点开始。

B. 会议被推迟到明天。

C. 会议将在上午11点开始。

听录音：[录音内容]答案：A2. 根据所听对话，选择正确的答案。

A. 客户对产品不满意。

B. 客户要求退货。

C. 客户要求换货。

听录音：[录音内容]答案：B二、口语表达（共30分）1. 请用英语描述一次商务会议的流程。

参考答案：In a typical business meeting, there is an agenda that outlines the topics to be discussed. The meeting starts with a greeting, followed by an introduction of attendees. Then, the chairperson leads the discussion according to the agenda. After each topic is discussed, a conclusion or decision is made. The meeting concludes with asummary of the decisions and next steps.2. 请用英语表达你对远程工作的看法。

参考答案：Remote work offers flexibility and can increase productivity for some employees. However, it may also lead to communication challenges and a lack of team cohesion. Companies need to establish clear guidelines and use technology to facilitate effective communication.三、情景对话（共30分）1. 假设你是一家公司的销售人员，客户询问产品价格，请你用英语回答。

商务英语口语考试题目和答案第一篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t have to exchange business cards unless there is a reason to get in contact l ater.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization hasseveral advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with a lower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第二篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.Ican do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in my account.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection isdifficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touch or try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everydaybrands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I think it can be the “lucky”, if you drink the Lucky cola, you will be lucky.Th is is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第三篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional ca n make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and therevolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work many days to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Needn’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? Ifyou are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade or remind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique sellingpoint? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第四篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。