埃森哲-知识管理模型_1699502602.ppt

3 全球合作伙伴
通过与客户、供应商和合作伙伴的紧密合作，埃森哲致力于共同创造可持续的业务价值。
知识管理战略概述
了解知识管理的核心概念和其在企业中的应用，以及如何制定有效的知识管 理战略以提升企业的竞争力。
知识管理对企业的重要性
1 创新与竞争力
2 知识共享与学习
3 风险管理与决策
通过高效的知识管理， 企业能够不断创新并提 供差异化的产品和服务， 从而保持竞争优势。
建立知识共享文化，促 进沟通与学习；重视知 识的开放与创新，提高 组织的灵活性和适应性。
建立基于反馈和学习的 知识管理机制，不断改 进知识管理实践，以适 应变化的业务环境。
知识管理的主要内容和方法
知识创建与获取
通过研发和创新活动加强知 识的内部创造，同时获取和 吸收外部的有价值的知识资 源。
知识分类与组织
良好的知识管理促进员 工之间的沟通与合作， 实现知识的共享与学习， 提高企业绩效。
有组织的知识管理有助 于减少风险并提供准确 的信息，以便做出明智 的决策。
知识管理的定义和目标
1 定义
知识管理是一套系统化的方法和流程，用于获取、组织、存储和分享组织内外部的知识 资产。
2 目标
知识管理的目标是提高组织内部的沟通与协作，加强学习与创新能力，并将知识转化为 商业价值。
将知识进行分类和组织，建 立起系统化的知识库和信息 架构，方便知识的管理和检 间的积极交流和共享，促进 知识的传播和应用。
知识管理的组织和实施
建立专门的知识管理团队，制定明确的知识管理策略，培养员工的知识管理 能力，并通过信息系统支持知识管理的实施。
2
人员流动频繁
在员工流动频繁的环境下，加强知识管理能够保障企业的核心知识不因人员离职 而丢失。

vision, business goals, stakeholders, and activities to be accomplished.
Detailed Planning that
incorporates activities, schedules, milestones, risk management, and the appropriate monitoring and tracking tools to support success.
• Dependent on star performers characterized by star cultures
Individual Actors
©Accenture, 2019
Routine
Complexity of Work
Interpretation / Judgment
• KM Approach • Implementation Framework • Success Factors • Questions
Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 2019.
Accenture KM Model
*A one size fits all approach to developing a knowledge management system will not work
Practices Management Development Organizational Learning
Roles Processes Content
• Community Member • Content Manager

ship
Ongoing training and
support will be necessary to
both establish the critical mass
of users and to ensure the
continued understanding and effective use of the environment
Office Platform Database Platform
• KM Approach • Implementation Framework • Success Factors • Questions
Topics
Success Factors
Knowledge Strategy that identifies the
KM Considerations
Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start.
• Which factors are critical for my business that can be addressed by Knowledge Management?
User’s understanding and commitment to use the
knowledge environment. A critical mass of users who are willing to share, contribute, and use what is available must be established for the potential of the environment to be realized.

KM Definition
A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to achieve organizational goals.
• Knowledgebases • Workflow
Combination
3
• Portals • eLearning • Searching • Personalization • Push/Profiles
• Knowledge Mapping
• Data Mining
• Synthesized Knowledge
Knowledge Spiral
1
Collaboration
• Messaging
• Peer-2-Peer
• eTeamSpaces/ eConferencing
• Discussion Forums
4
Internalization
Externalization 2
• Content Management
Collaboration
Work Models
Knowledge workers
Integration Model
• Systematic, repeatable work
• Highly reliant on formal processes, methodologies, or standards
• Dependent on ability to build high commitment, flexible teams