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民航地勤英语第一册课件_unit1

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民航地勤英语课件

民航地勤英语课件

For international flights, … arrive at the airport …before the scheduled flight of departure and check-in.
The airline will stop checkin … before the scheduled flight of departure.
13. Verifying the passengers passport and visa if traveling internationally
14. Instructing each passenger to proceed to the appropriate concourse and gate for flight departure
2. Notifying the meal supplement 4. Showing Flight Information Boards
3. Notifying the chief steward of the passengers’ amount and information about any important and special ones
Now answer the questions
1. What are valid travel documents?
2. What’s the limitation for the check-in baggage?
3. What are the provisions for liquid items in carry-on baggage?
第七章 经济法主体的一般原理
第一节 经济法主体概述 第二节 经济管理主体 第三节 市 场 主 体 第四节 社会中间层主体

《民航服务英语》最新版教学课件Unit1 Check-in at teh airport

《民航服务英语》最新版教学课件Unit1 Check-in at teh airport

添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______

民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1

民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1

Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.

民航地勤英语第一册课件-unit

民航地勤英语第一册课件-unit
航空器词汇
描述不同类型航空器的专用词汇，如客机、货机、直 升机等。
服务人员岗位词汇
涉及机场地勤人员的职位名称和职责描述，如机务、 安检、调度员等。
Common Phrases for Civil Aviation Ground
Handling
机场交通
1
描述飞机、车辆在机场的移动和交通规则的常用 短语。
Beverage Service
In addition to meals, beverages are also essential for passenger comfort. The catering staff stocks the beverage cart with a variety of soft drinks, juices, and hot beverages such as coffee and tea. They also provide alcohol to passengers who are of legal drinking age.
Audio and Visual
Equipment
In addition to the in-flight entertainment options, the flight attendants also ensure that the audio and visual equipment on board is functioning properly. This includes the seatback entertainment systems, headphones, and any other audio or visual equipment provided by the airline.

民航专业英语unit1

民航专业英语unit1

Section A: Speaking
Situational Dialogues
Situation: A passenger asks cabin attendant about his seat. (P=Passenger, F=Flight Attendant) F: Good morning, Miss. Welcome aboard! P: Good morning. Where can I f ind my seat? F: Could you show me your boarding pass, Miss? P: OK. Here you are. F: It’s 16A. That will be a window seat. This way, please. P: Thank you.
Section A: Speaking
Words and Phrases
seat back
upright position
refrain from
cooperation
n.
aboard
adv.
boarding pass/card
airlines
n.
座椅靠背 垂直的位置 制止，控制，忍住 合作 上船（或飞机、车） 登机牌，登记卡 航空公司
Section B: Listening
Section B: Listening
Announcements
Listen to the following announcements carefully and try to f ill in the blanks.
Announcement I Ladies and gentlemen,
Section A: Speaking

民航地勤英语第一册课件unit1 (5)

民航地勤英语第一册课件unit1 (5)
Here is a badge for an unaccompanied child. He will soon be escorted to the cabin crew. our ground staff at the airport will be informed of his arrival beforehand and will be ready to meet him.
Unit 6 Service for special passengers
Discussion: What are the special requests and needs that passengers have? As a clerk, how do you assist your passengers to solve their difficulties?
Read the above dialogue carefully and discuss the following question with a partner. Then make up short dialogues by reference to the language expressions in the boxes.
Information Bank – Unaccompanied minor requested for carriage-handling advice
无成人陪伴儿童乘机申请书 UNACCOMPANIED MINOR REQUESTED FOR CARRIAGE-HANDLING ADVICE 日期(DATE): 至(To) 售票服务处(OFFICE CEA) 儿童姓名(NAME OF MINOR): 年龄(AGE):___________________ （包括儿童乳名－INCLUDING NICKNAME） 性别(SEX):___________________ 航程(ROUTING) 航班号 FLT NO 日期 DATE 自 FROM 至 TO

Unit-1民航服务英语ppt课件


3、_（__该__航__班_）__预__计__今__天_晚__上__9_:_2_5_分_抵__达__。________ 4、__由__于__天__气_原__因__，__本__次_航__班__将__不__能_按__时__抵__达__。___
8
5、___航_班__还__没__有__从_昆__明__起__飞__。_________________ 编辑课件
9
编辑课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯）
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
4
10. land
v. 降落
编辑课件
Lesson 1 Telephone Call for Information
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
5. _D_u_e__to__th_e____ bad weather conditions, this flight will not
arrive _o_n__s_ch_e_d_u_l_e__.
7
6.
The
flight
has
not
yet

航空专业英语Unit 1

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2 The Parts of an Airplane
• The horizontal surface usually has a fixed horizontal stabilizer and a movable elevator. On some airplanes the entire horizontal surface moves, in which case it is called a stabilator. The elevator or stabilator is controlled by the fore and aft movement of the control wheel or stick.
• The engine and propeller on most single-engine airplanes are mounted on the front of the fuselage. This is called the tractor （pulling）configuration. The protective skin around the engine is called the cowl. It provides a smooth exterior surface and channels cooling air around the engine.
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2 The Parts of an Airplane
• The landing gear on an airplane is either fixed or retractable. The fixed gear is cheaper, easier to maintain, and foolproof（ You don’t have to remember to put it down before landing）.
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ticket?
重点语法
情态动词 Could I have the television on?
4.Sorry, that flight is sold out. We have seats available on both the 5:00 PM and 8:00 PM flights. Which one would you prefer?
重点词组
➢ be sold out: 售罄 ➢ available : 可用的
Information Bank
Business English
每个航班都有航班号。我国国内航班号的编排是由航空公司的
两字代码加4位数字组成，航空公司代码由民航总局规定公布。 例如 CA代表“中国国际航空公司”、CZ代表“中国南方航空公司”、 MU代表“中国东方航空公司”、SU代表“四川航空公司”、FM代表 “上海航空公司”、HU代表“海南航空公司”、MF代表“厦门航空公 司”、ZH代表“深圳航空公司”、SC代表“山东航空公司”。后面四 位数字的第一位代表航空公司的基地所在地区，第二位代表航班 基地外终点所在地区，其中数字1代表华北、2为西北、3为华南、 4为西南、5为华东、6为东北、8为厦门、9为新疆，第三、第四 位表示航班的序号，单数表示由基地出发向外飞的航班，双数表
1. What information you need to offer when you are going to book a flight ticket?
2. If you have reserved a ticket already, when should you go to pay and pick up your ticket?
1 B, 2K,3L,4G, 5A, 6D, 7J, 8E, 9F, 10 H, 11 C, 12 I.
Business English
Step 3 Telephone Confirmation 电话确认
Situation A: Confirming the reservation
Read the dialogue, then make up your own dialogues with your partner according to the given condition
Business English
Terms involved in flight-ticket-purchasing
Asking for information
Flight ticket reservationervation
Round-trip ticket
Talking about job descriptions and responsibilities: The job involves… You will be responsible for … Offer first-hand information to … Make reservations for …
What kind of questions does the clerk usually ask when someone is calling to book an air ticket?
Useful expressions
1. We’re not too full at this time of the year. 每年的这个时候我们的航班都不是很满载。
示飞回基地的回程航班。国际航班号的编排，是由航空公司代码 加3位数字组成。第一位数字表示航空公司，后两位为航班序号， 与国内航班号相同的是单数为去程，双数为回程。
Business English
Step 2 Telephone Reservation
Situation A: Space Available
Dialogue -
Domestic Flight
国内航班
Step 1 Telephone Inquiry
Keys
1.This is the Booking Office of Air China. 2.there are 18 flights going to Dali every week. 3.the flight number 4.that departs at 13:40 5.the fare 6.make a reservation 7.not finalized. I’ll make my reservation later
Information Bank
A as in Apple B as in Boy C as in Charley D as in David E as in Edward F as in Frank G as in George H as in Henry I as in India J as in John K as in King L as in Larry M as in Mary
One/single-way ticket
Confirming a reservation
International flight ticket
Domestic flight ticket
Canceling a reservation
Time of departure
Regular flight
Purchasing a ticket
2. seats are available 航班还有座位
3. CA 1849 next Thursday suits me all right. 下周四国航1849最适合我。
4. Make that a business class seat, please. 请定公务舱。
5. Have a nice trip 祝您旅途愉快。
Refunding one’s ticket
Paying for the refund
Changing a reservation
Missing one’s flight
Rescheduling one’s ticket
Flight number
Business Class
A round trip ticket with return open
Dialogue learning and exercises
Useful expressions
1. No-shows: 误机乘客。 2. Go-shows: 到机场等待的候补旅客。 3. Standby: 等待候补。Standby也可以当名词用，如there are five
standbys for CA 753 to Los Angeles. 前往洛杉矶的国航753航班有五名 候补旅客。 4. I’m scheduled on your flight CA1849 from Beijing to Dali tomorrow afternoon. I’d like to make sure that there is no problem with my reservation. 我预订了明天下午国航CA1849北京到大理的机票，我想确 认一下。 5. Your record shows that your reservation from Beijing to Dali has been cancelled. 记录表明您北京至大理的预定取消了。
English for Civil Aviation Ground Service
Unit 1
Ticket Service
English for Civil Aviation Ground Service
Do you know any terms involved in flight-ticket-purchasing? Please share them with each other.
3. If you ask for a refund of your ticket within 24 hours, how much you have to pay?
Useful expressions:
Business English
Suppose you are working in an air-tickets booking office. Your job is to receive telephones calls and offer services on line. Think about your job responsibilities and discuss them with your partner. Here are some Here are some useful expressions.
剩. 3. We are now in tourist season. 我们正处于旅游旺季 4. reservations should be made at least two weeks before the flight departure
date. 要提前两个星期订票 5. May I waitlist you on the 20th?
Business English
N as in Nancy O as in Ocean
P as in Peter Q as in Queen
R as in Robert S as in Sam T as in Tom U as in Uncle V as in Victor W as in William X as in X-ray Y as in Yellow Z as in Zebra
Business English
Step 2 Telephone Reservation Situation B: Space not Available
Match words and translations from the two columns