酒店基础英语

酒店基础英语酒店基础英语酒店基础英语（一）1、您好。

How do you do.2、您好吗？How are you?3、见到您真高兴。

Nice to meet you.4、早上（下午、晚上）好。

Good morning, (afternoon, evening). 酒店基础英语-欢迎语  Welcomes5、欢迎光临**宾馆。

Welcome to ** hotel.6、欢迎入住我们酒店。

Welcome to stay in our hotel.7、欢迎您来这里用餐。

Welcome to have your meals here.8、希望您住店愉快。

Hope you’ll enjoy your staying here.9、欢迎您到我们餐厅来。

Welcome to our restaurant.酒店基础英语（二）酒店基础英语-答谢语 Thanks10、非常感谢。

Thank you very much.11、感谢您的到来。

Thanks for your coming.12、多谢。

Thanks a lot.13、您太客气了。

It’s very kind of you.14、您的心地真好。

Thank you for your kindness.15、感谢您的建议。

Thank you for your suggestion.16、感谢您的合作。

Thank you for your cooperation.17、感谢您入住我们酒店。

Thank you for staying our hotel.18、感谢您的夸奖。

Thank you for your praise.19、我真不知道要怎样感谢您才好。

I don’t know how I can thank you enough.20、我真是感谢您。

I do appreciate your help.21、花费您宝贵的时间了。

I appreciate your precious time.22、一点也不。

酒店基础英语必知必会常见句子：1. Please/ thank you /excuse me(sorry) /you are welcome /good bye 请/谢/对不起/不客气/再2.Good morning /afternoon /evening ，sir /madam.早上/中午/晚上好，先生/女士3.Welcome to YuFu hot springs hotel 欢迎来到鱼凫国都温泉大酒店4.I am the assistant manager /receptionist/operator/concierge我是大堂副理/接待员/总机/礼5.（How）may I help you? What can I do for you? 我可以帮助您吗？/有什么可以为您效劳？6.please wait for a moment /wait a moment /minute please请稍等7.I know a little English ,but not much.我懂一点英语，但是不多。

8. I beg your pardon please 请您再说一遍9. Could you speak a little more slowly, please? 请您再将慢一点可以吗？9.ok/ sure /no problem/certainly 表示肯定9. MayI have your room number? /what’s your room number? 请问您的房号是多少呢？10. Would you please show me your room card? 请出示您的房卡。

11. If there is any problem in your room please dial “0”for HSKP(house keeping)若果您有任何需要请拨“0”12.The hot springs center is open from 09:30AM-01:00AM.温泉中心的营业时间是09:30-01:0013. The operator can provide wake-up /morning call service at any time. 总机提供24小时叫醒服务14. If your want to have something to eat, please call “6178”, the room service is 24 hours at your service. 如果您需要在房间用餐，请拨电话6178，送餐部24小时为您服务。

酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。

酒店基础英语短语天外天Han master汤泉宫Hot-spring Palace[ ′pælis]绿野名人居Green Celebrity Villa会议中心Conference Center [′ kɔnfərəns]白金会馆Platinum Hall [′plætnəm]预订Reservation/Booking前厅办公室Front Office前台/接待处Front Desk / Reception洗衣房/洗好的衣服; 待洗的衣服Laundry[′lɔ:ndri] 商务中心Business Center送餐服务Room service酒吧Bar大堂吧Lobby bar/Lounge收银处Cashier’s美容中心Beauty salon[′sælɔ:ŋ]健身房Healthy Room台球室Billiard [′biljəd] room棋牌室 Chess Room乒乓球室Tennis room咖啡店Coffee shop夜总会Night clubKTV包房KTV Rooms桑拿浴室 Sauna[′sɔ:nə, ′s aʊ-] rooms宴会厅Banquet Hall会议厅 Conference Hall公共区域 Public Area宴会包房 Banquet Room中餐厅 Chinese Restaurant西餐厅 Western Restaurant总机 Service Centre总机接线员 Service Centre Operator行李员 Bellboy楼层服务员 Floor attendant服务员（男）Waiter服务员（女）Waitress接待员Receptionist收银员Cashier客房部Housekeeping Department Room Division(HSKP/RD) 餐饮部 Food & Beverage Dept. (F&B)行销业务部Sales & Marketing Department (S&M)工务部 Engineering Dept. (ENG)采购部Purchasing Division (PD)外联部Public Relation Dept. (PR)人力资源部 Human Recourse Dept. (H&R)财务部 Finance / Financial Dept.(FIN)秘书处Secretary Dept.(SD)球场营运部Golf Operation Dept.(GD)草坪绿化工程部Lawn Green & Engineer Division (LGD)安管部Security Department(SEC)董事长Board Chairman总经理 General Manager副总经理 Deputy General Manager [′depjuti]财务总监 Finance Controller行销业务总监 S&M Director客房总监 Director of HSKP部门经理 Department Manager部门副经理 Outlet Assistant Manager主管 Supervisor领班 Captain人力资源总监 H&R Director餐饮部经 F&B Manager无理由，无借口No Excuse不定期抽查 Spot Check文件分选柜，文件架上的小间隔 Pigeonhole[′pɪdʒən′həʊl] 级别，水准Level [′levl]优先权，优先考虑的事Priority [prai′ɔriti]员工Staff [stɑ:f]确认，证实 Confirm [kən′fə:m]再次证实，再次确认Re-confirm议程,日程Agenda[ə′dʒendə]营救，援救Rescue值班经理MOD Manger On Duty 无论如何，不管怎么样No How部门负责人Department Head忘记 Forget更新，修正，校正Update最后期限Dateline。

饭店基础用语酒店常用英语150句(英语C级教材)欢迎和问候语:1). Good morning (afternoon, evening) , sir(madam)早上(下午、晚上)好，先生（夫人）。

2). How do you do ? 您好！（初次见面）How do you do ? 您好！Glad to meet you . 很高兴见到您！3). How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。

您呢？4). Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。

5). Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

6). I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快（客人刚入店时）I hope you enjoy your stay with us.希望您在我们宾馆过得愉快（客人在饭店逗留）期间。

I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快（客人离店时）。

7). Have a good time. 祝您过得愉快！电话用语:8).Good morning. This is (岗位),(姓名) is speaking. May I helpyou?早上好,这是部门,我是.我能帮您什么吗?9).Sorry, I’ve dialed the wrong number.对不起,我拨错号了.10).May I speak to your General Manager?能和你们的总经理说话吗?11).Sorry. He is not in at the moment.对不起,他现在不在.12).Would you like to leave a message?您要留口信吗?13).Pardon? I beg your pardon?对不起,请再说一遍,好吗?祝贺语14).Congratulations! 祝贺您!15).Happy birthday! 生日快乐!16).Happy New Year! 新年快乐!17).Merry Christmas! 圣诞快乐!18).Have a nice holiday! 节日快乐!19).Wish you every success! 祝您成功!20).Drink to your health(success, victory). 为您的健康(成功,胜利)干杯!答谢和答应语21).Thank you (very much). 谢谢您(非常感谢).22).Thank you for your advice (information , help). 感谢您的忠告(信息、帮助).23).It’s very kind of you. 谢谢,您真客气.24).You are welcome. 不用谢.25).Not at all. 不用谢.Don’t mention it. 不用谢.26).It’s my pleasure. 非常高兴为您服务.With pleasure.My pleasure.27).I am at your service. 乐意为您效劳.I’m always at your service.28).Thank you for staying in our hotel. 感谢您在我们饭店下榻.29).Thank you for your understanding. 谢谢您的理解.道歉语30).I’m sorry. 很抱歉.I’m very sorry. 非常抱歉.31).Excuse me. 对不起,劳驾.32).I’m sorry .It’s my fault. 很抱歉,那是我的错.33).Sorry to have kept you waiting. 对不起,让您久等了.34).Sorry to disturb you. 对不起,打扰您了.35).Excuse me for interrupting . 对不起打断一下.36).I’m sorry about this. 对此表示歉意.37).I apologize for this. 我为此道歉.38).That’s all right. 没关系.It doesn’t matter.It’s nothing.39).Let’s forget it. 算了吧! 甭提了!征询语40).Can (May) I help you? 我能帮您什么吗?Yes, please. 好的.41).What can I do for you? 我能为您干点什么?42).Is there anything I can do for you? 有什么能为您效劳的?43).Please let me know if there is anything else I can do for you.如果还有其他事我能为您效劳的话,请告诉我.44).Please wait a moment( minute). 请稍等一下.Just a moment, please.45).May I use your phone? 我能借用您的电话吗?Yes, of course. 当然可以.Certainly.指路用语46).Go upstairs/downstairs. 上楼/下楼.47).It’s on the second (third) floor. 在二(三)楼.48).Excuse me. Where is the washroom( restroom)?对不起,请问洗手间在哪里?49).Excuse me. Where is the elevator(lift, clinic, restaurant)?对不起,请问电梯(医务室、餐厅)在哪里?50).This way, please. 请这边走.51).After you, please. 您先请.52).Turn left/right. 往左/往右转.53).It’s in the lobby near the main entrance. 在大厅靠近大门.54).Go straight ahead. 一直走.55).Go down to the lobby. 下楼到大堂.56).Turn left at the first corner. 在第一个拐角处左转.57).Sorry, I’m not sure. If you’ll wait a minute, I’ll be glad to find out it for you.对不起,我不太清楚,请您稍等一会.我去帮您找一下.提醒用语58).Watch your step. 请走好!59).Please be careful. 请当心.60).Please don’t leave anything behind. 请别遗忘您的东西.61).Don’t worry. 别担心.62).Take it easy. 放心好了.63).Please don’t smoke here. 请不要在这里抽烟.告别语64).Goodbye. 再会.65).See you later. 等会见.66).Good night. 晚安.67).See you tomorrow. 明天见.68).Wish you a good dream! 祝您做个好梦!69).Goodbye and thank you for coming. 再见,谢谢您的光临.70).Goodbye and hope to see you again. 再见,希望再见到您.71).Have a nice trip! 一路平安!72).Wish you a pleasant journey! Good luck. 祝您路途愉快! 祝您好运!73).普通个人的称呼Sir 先生Madam 夫人/女士Miss小姐74).当知道客人的姓氏时:Mr. *先生Mrs. *夫人/女士75).团体客人的称呼:Gentlemen 先生们Ladies 女士们76).应答客人称呼的语句:Yes, sir/madam. 是/好,先生/夫人.77).I’ll be with you in a moment, sir. 我一会儿就回来,先生.78).当可以满足客人的要求时,应答:Certainly, sir/madam. 当然可以,先生/夫人.79).I’ll go and get it right away. 我马上去取.80).Immediately, sir. 先生,我马上就来.81).当不能满足客人的要求时,应答:Sorry, we don’t have .对不起,我们没有. 82).自我介绍时:My name is ,call me any time. I’ll very glad to be of service.我是,随时吩咐我,我乐意效劳.83).当不能答应客人的要求时:So sorry we can’t do that. It’s against our rules.对不起,我不能那样做,它违反酒店规定.84).当客人由于客气而给你赏物时:No. Thank you. You’re very kind.噢,不,谢谢您,您真是太客气了.或: It’s so kind of you. But no, thank you.85).当客人客气的与您先说“有个愉快的周末”等时,应回答:You too. 或The same to you. 祝您一样愉快.86).当客人因动作缓慢,拙劣而显尴尬时,应安慰客人说:Please take your time, sir. There’s no hurry.请慢慢来,先生,不必着急.87).要打断客人的谈话时,应说:Excuse me. May I take up a few moments of your time?对不起,我能占用一下您的时间吗?88).May I speak to you for a few minutes, sir/madam?对不起,我能和您说一会话吗?89).当客人催促您时,应回答:Sorry to have kept you waiting.对不起,让您久等了.90).向客人展示单据等时,应说:Here is your (bill, menu , key ), sir/madam.先生/夫人. 这是您的(帐单、菜单、钥匙).91).接受投诉或批评时,应回答:Thank you for telling us ,sir/madam. I assure you it won’t happen again.I’ll speak to our manager about it. Please accept our apology.先生/夫人.感谢您告诉我们,我保证以后不再发生此事.我会将此事告诉我们经理的,请接受我们的道歉.92).当处理错误或过失时,应说:I’m terribly sorry . There could have been some mistake. I do apologize.我非常抱歉,这里肯定有一些错误/过失, 我真诚的致歉.93).I’m sorry. I’ll look into the matter at once.对不起, 我马上去调查这件事.94).当你听不懂时, 应说:I’m sorry. I don’t understand. Could you please speak slowly?对不起, 我听不懂, 请您说慢点好吗?95).请客人作某和事情时,应说:Could you sign here ,please?请在这里签字好吗?96).May I ask you to return in 5 minutes, madam?夫人,请您5分钟后回来好吗?97).Could I have your room card, sir?先生,我能看一下您的房卡吗?98).Please come this way, sir.先生,请这边走.销售用语(管理用语)99).What kind of rooms(food) would you like to have?您需要什么样的房间? (你想吃什么菜?)100).Here is a brochure of our hotel and our tariff.这是介绍我们饭店的小册子和价目表.101).We’ll give you a 10%(ten percent) discount.我们给您九折优惠.102).We’ll offer tour guides complimentary breakfast.我们给陪同提供免费早餐.103).We accept your terms.我们接受您的条件.公关用语104).May I introduce myself?让我介绍我自已.105).May I present you a little souvenir?请接受我们的一点小纪念品.106).Let’s drink to our friendship!为我们的友谊干杯!107).Cheers! 干杯!Bottoms!征求意见用语:108).How do you like Chinese food?您喜欢中国菜吗?109).What do you think of our service?您对我们的服务有什么意见?110).Thank you for your comments(compliment, suggestion).谢谢您给我们提的意见(赞扬, 建议).111).I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的.112).In our hotel we don’t accept tips.我们饭店是不收小费的.113).I’m afraid you’ll have to pay for the damage.恐怕您得赔偿.114).Please don’t worry , sir. I’ll send someone up to your room right away.先生, 请不必担忧. 我马上派人到您的房间去.115).I can’t guarantee anything, but I’ll try my best.我不能保证, 但我会尽力而为.前厅部常用语:116). Have you made a reservation , sir?先生, 您预定了吗?117).How many people are there in your party ?您们一共多少人?118).We have single rooms , standard rooms and suites. What kind of rooms wouldyou like?我们有单人房, 双人房和套房. 您喜欢哪一种?119).How long will you stay?您打算住几天?120.)Would you fill in this form? May I give you a hand?麻烦您填一下表格, 要我帮忙吗?121).May I see your passport?请给我看一下护照.122).Please sign your name here. Here is your room card and room key.请在这里签名, 这是您的房卡和钥匙.123).How are you going to pay, in cash or by credit card?先生, 您是付现金呢, 还是信用卡?124).Please pay at the cashier’s desk over there .请到那边帐台付款.125).How many pieces of luggage do you have, sir?先生, 请问多少行李?126).Are these your luggage ? May I take them for you ?这是您的行李吗?我来帮您拿, 好吗?127).May I show you to your room, sir?先生, 我来带您到房间, 好吗?128).This is Business Centre.这是商务中心.129). I will send a fax to Germany.我要发一份传真去德国.130).Yes , sir . Could you tell me the fax number?先生, 那您能告诉我传真号码吗?131).Please hold the line a moment , I am putting you through to …请别挂, 我替您接……132).Please don’t hung up.请别挂电话.133).Could you repeat please?请您重复一遍好吗?134). Goood evening , operator, May I help you?晚上好, 我是接线员. 请问您要哪里?135). I’d like to be waken up tomorrow morning.Or: I’d like to have a morning call tomrrow.明天早上我想要叫醒服务.136).Certainly, sir. At what time would you like me to call?好的, 先生. 请问我们什么叫醒您?管家部常用语:137).Good morning. Housekeeping. * speaking. May I help you?早上好, 客房中心, * *在讲话, 有什么可以帮您吗?138).Housekeeping. May I come in?客房服务员, 我可以进来吗?139). Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中.140).One moment please, madam. I’ll bring them to you right away.等一会, 夫人. 我马上送来.141).Excuse me. Sir, Do you have any laundry to wash?请问您有衣服要洗吗?142).May I clean your room now, sir?我现在可以为您做房间吗?143).May I do the turn down service, madam?我可以为您做夜床吗?144).I’ll send a repairman to your room at once.我马上派维修人员过来.145).May I repair the …in your room now?我现在可以进来维修…吗?餐饮部常用语:146).Would this table be alright?请问这张桌子可以吗?147).Please have a seat , Sir. Here is the menu. May I take your order?先生, 请坐, 这是菜单, 您要点菜吗?148).What would you like to have, coffee or tea?您要喝咖啡还是茶?149).Would you like to have a drink first, sir?请问要先来一杯饮料吗, 先生?150).May I repeat your order , sir?请问我可以重复您的点菜吗?151).Your order will be ready in about five minutes.您点的菜一会儿就好.152).Would you like Chinese Food or Western Food?您喜欢用中餐还是西餐?153).How would you like your steak done?您的牛排要几成熟?154).Would you like to order anything else, sir/madam?请问您还要点其他东西吗, 先生/女士?155).How about some more beer?再来些啤酒怎么样?收银处常用语:156).How much would you like to change?请问您要换多少钱?157).Please write your name, passport number and room number on the slip.请在单子上写上姓名, 护照号码和房号.158).Please check it . Keep this exchange memo.请检查一下并保留好这兑换单.159).Did you take anything from the mini-bar, sir?请问先生您使用小酒吧里的食品了吗?160).Here’s your bill, please check it . Altogether the total is ____ yuan.这是您的帐单, 请核查, 总计人民币____元.161).Good bye. Have a nice trip. We all look forward to seeing you again soon.再见, 旅途愉快, 我们期待着不久再见到您.商场常用语:162).What can I show you ? 您要买什么?163).How do you like this fashion (color, size, design)?您喜欢这种款式(颜色, 尺寸, 图案)吗?164).Please feel free to look around, and do call me if you need anything.请随便看, 如果需要帮忙请叫我.165).The extra large size of this color is out of stock.这种颜色的特大号已经卖完了.166). You have made a good choice. You have very good taste.您真会买东西, 您眼力真好.康乐部常用语:167). We open from9:00a.m. till 10:00p.m. sir.我们从早上9点营业到晚上10点.168).Is it free of charge for in-house guests?对住店客人是免费的吗?169). How do you charge for playing billiard balls?我们想打台球. 收费多少?170).80 RMB per hour , sir.先生, 一小时收费人民币80元.171).Can I sign instead of paying in cash?我不付现金签单可以吗?172).I’d like to have massage. 我要按摩.173).Our massage time is from 8:00p.m. to 11:00p.m.我们的按摩时间为晚上8:00到11:00时.174).Would you like massage in your room or in the massage room?请问您是在房间按摩还是在按摩室.Part ThreeHousekeepingUnit One dialogue Chamber ServiceMaking up the RoomC: Housekeeping. May I come in?G: Come in.C: Good morning, Mr. Jackson. May I make up your room now?G: Can you clean the room around 11:30? I’m expecting a friend of mine. C: Certainly sir.Dialogue TwoThe Turn-down ServiceC: Good evening sir and madam. May I do the turn down service for you now?G: Please. But can you get me a flask of hot water first?C: Certainly. ……Here it is.C: …I hope I’m not disturbing you. Good night.G: The same to you.Notes to the Text课文注释To make up a room 整理房间Can you clean the room around 11:30?你能11:30左右打扫房间吗?I’m expecting a friend of mine.我在等一位朋友.Turn down夜床,做夜床May I do the turn-down service for you now?我可以现在为您做夜床服务吗?But can you get me a flask of hot water first?但你能否先给我拿一瓶热水?I hope I’m not disturbing you.希望没打扰您The same to you.也同样祝您.Dialogue ThreeProviding Equipment for GuestsAC: Good morning , Housekeeping. May I help you?G: Yes, can you give us two more quilts? We don’t like sleeping with the heater on.C: I see. May I know your room number, please?G: 1212.C: One moment, please. We’llsend them to you right away.BG: Hello. Do you have a hair dryer, please?C: Yes, shall I send it to your room now?G: Yes, please . My room is 412.C: One moment ,please….(She shows the guest how to use the hair-dryer.)Just plug into the 220V socket, then switch on. The temperature is adjustable.Notes to the Text课文注释to provide提供equipment设备Yes, can you give us two more quilts?是的,你能给我们添2条被子?We don’t like sleeping with the heater on.我不喜欢开着暖气睡觉.“with+名词+形容词或介词”说明附带情况.例如:To sleep with the windows open开着窗睡觉.To stand with a gun in hand手持枪站着We’llsend them to you right away.我们马上把它们送来.Just plug into the 220Vsocket, then switch on.只要插入220V插座,然后打开开关.The temperature adjust is adjustable.温度是可以调节的.Dialogue FourOpening the Door for a GuestG: Excuse me, miss. The room key is with my roommate. Can you open the door for me?C: Yes sir. May I see your hotel passport, please?G: Alright…Oh, my God! The hotel passport is not with me. Maybe, I left it in the room.C: May I know your name, please?G: Garry Jackson.C: Yes, Mr. Jackson, and your room mate’s name, please?G: ** Tarry.C: One moment.(After checking with the Reception Desk) Thank you for waiting, Mr Jackson. For your convenience, please bring the hotel passport with you. Have a good time.G: Thank you and the same to you.Notes to the Text课文注释The room key is with my roommate.房间钥匙在我同室的另外一个人处.May I see your hotel passport, please?我可以看一下您的房卡吗?Maybe, I left it in the room.也许我把它掉在房间里了.For your convenience , please bring the hotel passport with you. 为了您的方便,请带上房卡.*为了酒店和客人的安全,应按酒店规定,凭房卡为客人开门.Roommate 同室的人To check 核对Reception 接待Passport 护照,通行证Hotel passport 酒店通行证,房卡(welcome card 欢迎卡. room card 房卡)Dialogue FiveThere’s something wrong with the TV SetC: Good afternoon , Housekeeping . May I help you?G: Yes, the TV set in my room does not work properly. The picture is wobbly.C: I’m sorry. I’llsend someone to your room in a minute.C: Housekeeping .May I come in?G: Come on in.C: May I have a look at it?G: Here it is.C: (Tries to fix it but vain) I’llsend an electrician to have it repaired. One moment, please.C: (In five minutes, an electrician comes.客房常用英语单词1 air condition 空调器21 bedside lamp 床头灯2 switch 开关22 bedstead 床架3 towel coverlet 毛巾被23 blanket 毯子/毡子4 ashtray 烟灰缸24 blind/window shade/window curtain 窗帘5 balcony 阳台25 bulb 灯泡6 balustrade 楼梯栏杆26 cafe 咖啡室7 bar 酒吧27 cafeteria 自助餐厅8 barber's shop理发室28 carpet 大地毯9 basin 洗脸池29 ceiling 天花板10 bath in tub 盆浴30 cloak room 衣帽间/寄物处11 bath room/shower room 浴室31 clothes stand/clothes three 衣帽架12 bath towel 浴巾32 coat hanger/dress hanger/clothes hanger 衣架13 bath tub 浴盆33 comb 梳子14 bathrobes 浴袍34 corridor 走廊15 bayonet socket bulb 卡口灯泡35 courtyard 院子16 bed clothes 床上用品36 double bed 双人床17 bed room 寝室37 dress-case 化妆箱18 bed sheet 床单38 dressing gown 睡袍/晨衣19 bed spread 床罩39 dressing rooms 化妆室20 bedside cupboard 床头柜40 dressing table 化妆台/梳妆台41 dustbin 垃圾桶62 lamp stand 灯座42 eiderdown quilt 鸭绒被/垫 63 laundry bag 洗衣袋43 electric fan 电扇64 lawn 草坪44 feather bed 鸭绒垫/垫床65 lift/elevator 电梯45 filament 灯丝66 lobby/hall 大厅46 fluorescent lamps/lighting 日光灯67 lounge 休息室47 fountain 喷水池68 massage 按摩48 frosted bulb 磨砂灯泡69 mat 席子49 full-length mirror 穿衣镜70 mattress 床垫50 garden 花园71 mini bar 迷你吧51 glass 玻璃杯72 mosquito net 蚊帐52 hair dryer 吹风机73 newsstand 售报亭53 hat rack 帽架74 night club 夜总会54 HBO movie 全日电影频道75 oil painting 油画55 health club 健身中心76 opal bulb 乳白灯泡56 heating 暖气77 picture frame 镜框57 In house movie 酒店中文录像节目78 pillow 枕头58 In house music radio channel 客房音乐广场79 pillow case/slip 枕套59 In-Room safe 房内保险箱80 push button 按钮60 ink stand 墨水缸81 quilt 被子61 lamp shade 灯罩82 radiator 散热器/暖气炉83 radio set 收音机104 tea table 茶几84 razor 剃须刀105 telephone director 电话本85 reading/desk/table lamp 台灯106 television set 电视机86 rug 小地毯107 tennis courts 网球场87 sauna/steam bath 蒸汽浴108 thermos bottle 热水瓶88 screen 屏风109 toilet paper 手纸/卫生纸89 screw socket bulb 螺旋灯泡110 toilet roll 一卷卫生纸90 settee 长沙发111 toilet soap 香皂91 shower bath 淋浴112 toilet table 梳妆台92 single room 单人房113 toilet/water closet 厕所93 single bed 单人床114 tooth brush 牙刷94 sitting room 客厅115 tooth paste 牙膏95 socket 插座116 towel horse 毛巾架96 sofa 沙发117 towel rack/rail 毛巾架/杆97 spittoon 痰盂118 transformer 变压器98 spring mattress 弹簧床垫119 TV transmission satellite 电视卫星转播99 stairs 楼梯120 twin beds 成对双人床100 stool 凳子121 valve 阀门101 suite 套房122 Venetian blind 百叶窗102 swimming pool 游泳池123 ventilator 通风设备103 tap 龙头124 wall lamp 壁灯125 wardrobe 壁橱146 ground towel 地巾126 waste paper basket 废纸篓147 bath towel 浴巾127 window board 窗台板148 sanitary bag 卫生袋128 window frame 窗框149 hand towel 手巾129 window sill 窗台/门槛 150 face towel 面巾130 woolen banket 毛毯151 cloth line 晾衣绳131 writing paper 信纸152 slipper 拖鞋132 electric kettle 电水壶153 shoe shine cloth 擦鞋布133 ice bucket 冰桶154 shoe horn 鞋拔134 remote control 遥控器155 match 火柴135 stationary folder 文件夹156 wall painting 壁画136 ball pen 圆珠笔157 coffee table 咖啡桌137 sewing kit 针线包158 arm-chair 扶手椅138 cotton buds 棉花棒159 bath rug 防滑垫139 shower cap 浴帽140 bath foam 沐浴露141 conditioning shampoo 洗发液142 body lotion 润肤液143 tissue 面巾纸144 hand soap 手皂145 bath soap浴皂。

FOR ALL HOTEL GUEST SERVICE AGENT所有酒店员工用Basic English- Greeting 基础常用英语- 问候：1.Good morning, Sir/Ma’am! 早上好！先生/太太2.Good afternoon, Sir/Ma’am! 下午好！先生/太太3.Good evening, Sir/Ma’am! 晚上好！先生/太太4. Good night, Sir/Ma’am! 晚安！先生/太太5. How do you do! 您好6.Nice to meet you! 很高兴见到您！7.Welcome to our hotel, sir! 先生，欢迎您到我们酒店来！8.Hello! Long time no see, Mr. Chau! 您好！好久不见！9.Hello! How are you, Mr. Danny? 您好！您好吗，丹尼先生？10. Hello, how are you? 您好吗？11.Fine, thanks. And you? 很好，谢谢！您好吗？Basic English1- Farewell 基础常用英语1- 道别：12.Good bye! 再见！13.Have a nice day! 祝您过得愉快！14.Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。

15.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。

（客人刚入店时）16.I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。

（客人在饭店逗留期间）17.I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。

（客人离店时）18.Goodbye and thank you for coming. 再见，谢谢您的光临。

---------------------------------------------------------------------------------------------------------------酒店基础英语1、问候语a.Good morning/afternoon/evening.早上/下午/晚上好b.May I help you?有什么需要帮忙吗？c.What can I do for you?有什么可以帮助您吗？d.Anything I can do for you sir/madam?先生/女士，我可以为您做什么吗？2、常用词组a. please/thank you/I’m sorry /excuse me/pardon me请/谢谢/不好意思/打扰一下/对不起3、常用称呼a. Sir/Madam/Miss/Ladies/Gentlemen先生/女士/小姐/女士/先生4、常用语言a. Glad to meet you.很高兴见到您！--------------------------------------------------------------------------------------------------------------- 很高兴见到您！c. Welcome to our hotel！欢迎来到我们的酒店！d. How are you today？你好吗？e. I ‘m fine，thank you。

我很好，谢谢。

f. Goodbye. Thank you for coming. Hope to see you again. 再见。

谢谢您的光临。

欢迎下次光临。

g. Have a pleasant（nice）day！祝愿您度过愉快的一天！。

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。

3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。

7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。

14.please pay RMB300 as deposit请支付300元作为押金。

15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。

【导语】如何让新来的⼩伙伴快速上⼿也是酒店各部门培训员的重要任务，今⽇分享酒店前台常⽤基础英⽂。

以下内容由整理发布，欢迎阅读参考！更多相关讯息请关注！01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单⼈房、双⼈房、商务套房、豪华套房和总统套房。

4、What kind of room do you want? And for when?您想订什么房间？什么时候要？5、Forwhat dates, please?什么⽇期的？6、Wait a moment, please. Let me check the recent reservations.请稍等⼀下，让我查⼀下最近的订房情况。

7、Just amoment, please. Let me check and see if there is a room available?请稍等，我查⼀下是否有空房？8、Yes, we do have a single room for tomorrow.我们明天有单⼈房。

9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?很抱歉，单⼈房全部预订出去了。

双⼈房可以吗？10、I′m sorry, but the hotel is full on that date.很抱歉，但那天，酒店客满。