函电往来

函电是什么意思
商务函电是指在日常的商务往来中用以传递信息、处理商务事宜以及联络和沟通关系的信函、电讯文书。

常用的商务信函主要有商洽函、询问函、答复函、请求函、告知函和联系函等。

商务信函的写作需要注意以下几点：
（1）准确。

商务信函的内容多与双方的利益有着直接的利害关系，因而要完整、精确的表达意思，用于乃至标点符号都要做到准确无误，以免造成不必要的麻烦。

（2）简洁。

在做到准确、周到的前提下，应用最少的文字表达真实的意思，不能拖沓冗长。

（3）具体。

信函所要交待的事项必须具体明确，尤其要注意需要对方答复或会对双方关系产生影响的内容，绝不能语言不详。

（4）礼貌。

要掌握礼貌、得体的文字表达方式，以有利于双方保持良好的关系。

（5）体谅。

要学会换位思考，能够站在对方的立场上思考问题。

这样容易获得对方的认同，有利于双方达成有效的沟通。

1。

函电往来（一）建立业务关系Establishing Business Relations1.写信要点信息来源：从何处获得公司名称、地址和经营范围等；写信的目的：希望建立业务关系等；自我介绍；要求寄送有关资料和表达愿望。

2.常用句型句型1，信息来源：We learn (you company) from the Internet that you are one of the leadingmanufacturers in this line.We owe your name and address to the Commercial Counselor's Office.Having obtained the name and address of your company from ABC Trading Company, we know that your deal in textiles.句型2，写信目的：建立业务关系We hope to enter into business relations with you.We would like to take this opportunity to establish business relations with you.句型3，自我介绍We are exporter of textiles for many years. Our products have enjoyed a high reputation in the world for their good quality and reasonable price.We are writing to introduce ourselves as one of the important exporters of home appliances in the United States. We have been exporting the commodity of high quality and have enjoyed more and more markets in the world. 句型4，要求寄送有关资料Please send us your catalogues and quotations.We shall appreciate your catalogues and quotations.We’ll be pleased to have your catalogues and quotations.（二）询盘Inquiries1.写信要点起首（自我介绍等）；说明感兴趣的商品并索取有关资料；要求报价；其它要求：强调产品价格、数量等2.常用句型句型1，对某产品感兴趣We take an interest in various kinds of Men’s Shirts.We are interested in the Electronic Saving Lamps.Your textiles are of interest to us.句型2，要求寄送有关资料We shall be glad if you will send us your samples.We shall appreciate it if you will send us your samples and brochure.It will be appreciate if you could send us your latest catalogues and samples.句型3，要求报价We shall appreciate it if you could make us the best offer for your Children’s Bicycle on CIF New York basis. We will be pleased if you could quote us a price for Printed Shirting on the basis of CIF New York.Please make us your lowest quotation for 500 tons of Walnut.句型4，其它要求We have to point out that we intent to place a large order with you if your price is competitive.We have to draw your attention to the point that we will place a large order if your price is acceptable.If your prices are in line, we trust important business can materialize.（三）发盘Offers1.写信要点感谢对方的来函；发盘（商品、数量、价格、支付条款、装运、有效期）；盼早答复。

一、Establishing Business RelationsSources of information1.Weknow/learn/not(your company) from the Internet that you are one of the leading manufacturers in this line.2.We own your name and address to the commercial counsellor's office.3.Having had/obtained the name and address of your company from ABC Trading Company, we know that you deal in textiles.Purpose in writing1.We are writing you and hoping to enter into business Relations with you.2.We are writing you willing to open up business relation with you.3.We would like to take this opportunity to establish Business relations with you.Self introduction1.We are an importer/exporter of textiles for many years. our products have enjoyed a high reputation in the world for their good quality and reasonable price.2.We are writing to introduce ourselves as one of the important exporters of home appliances in the United States. We have been exporting the commodity of high quality and have enjoyed more and more markets in the world.3.We are a state-owned enterprise specialized in handling the export of Garments.We have our firms in many countries in Europe, and are keeping a close connection with many wholesalers and retailers there.Request to send related information1.Please send us your catalogues and quotations.2.We shall appreciate your catalogues and quotations.3.We'll be pleased to have your catalogues and quotations.InquiriesInterested in a product1.We take an interest in various kinds of Men's Shirts.2.We are interested in the Energy Saving Electronic Lamps.Send copies of relevant information requested1.We shall be glad if you will send us your samples.2.We shall appreciate it if you send your samples and brochure.3.It will be appreciated if you could send us your latest catalogues and samples.Request a quote1.We shall appreciate it if you could make us the best offer for your Children's Bicycles on CIF New York.2.We will be pleased if you could quote us a price for Printed Shirting on the basis of CIF New York.3.Please make us your lowest quotation for 500 tons of Walnuts.Other requirements1.We have point out that we intend to place a large order with you if your price is compertitive.2.We have to draw your attention to the point that we will place a large order if your price is acceptable.3.If your prices are in line, we trust important business can materialize.三、OffersThank letter1.We've received your letter of May 2nd, and as requested, we are offering you the following, subject to our final confirmation:2.We thank you for your inquiry of May 10 for 500 tons of Groundnut.3.In reply to your inquiry for 500 tons of Walnuts, we offer you as follows:Quotes1.We offer you 500 tons of Walnuts at USD1000 per ton CIF EMP.2.We are making you an offer for 500 dozen Men's Shirts at USD 80 per dozen CIF commission 5 San Francisco for shipment in May.3.We offer, subject to your reply reaching here on or before May 5th, 500 sets Forever Brand Bicycles at USD 35 per set CIF New York for shipment in Jnly.Payment1.Payment is to be made by irrevocable L/C at sight to be opened in our favour.2. We require payment by irrevocable L/C payable by draft at sight to be opened 30 days before the time of shipment.3.Our terms of payment are by confirmed, irrevocable letter of credit payable at sightagainspresentation of a full set of shipping documents.Shipment1.Shipment is to be made/effected in/during May.2.We will deliver the goods within 30 days after receipt of your L/C but specific time is to be fixed up receipt of your official order.3.The goods will be shipped within 3 months upon receipt of your relative L/C.Offer valid for1.This offer is valid for 3 days.2.The offer is subject to our final confirmation.3.The offer is subject to the reply reaching here before 23rd of May.四、Counter-offersComplaints about price1.We regret to inform you that your price is rather on the high side though we appreciate the good quality of your products.2.We very much regret that your price is out of line with the prevailing markets.3.Although we are desirous of doing business with you, we regret to say that your price is unacceptable to us.Offer recommendations1.To step up trade, we counter-offer as follows:500 tons of walnuts at USD 900 per ton CIF EMP.2.As the market of walnuts is declining, there is no possibility of business unless you can reduce yourprice by 5%.3.We don't deny the quality of your products is superior to that of Indian marks but the difference in price should in no case be as big as 10%. To step up the trade, we counter-offer at USD 900 per ton CIF EMP.五、Conclusion of businessSend order/contract, sign and return one copy1.Enclosed please find our order No.04-134 in duplicete, one of which please sign and return one copy for our files.2.We enclose here with our S/C No.123 in duplicate. Please sign and return one copy for our files.3.We are handing you our Sales Confirmation No.123 with the request that you will sign andreturn to us the duplicate as soon as possible.Other requirements1.As we are in urgent need of the goods, you are requested to effect shipment during May as promised in your offer2.Please note that the goods are required to reach us regularly from May.3.Please have the goods carefully examined, we rely on your special attention on this.。

交易磋商往来函电分析，指出哪个环节下面是甲乙双方往来的磋商函电，请分析它们分别属于磋商中的哪个环节：甲：(5月1日电)：“兹有5 000打运动衫，规格按3月15日样品，每打CIF纽约价$84.5，标准出口包装，5至6月装运，以不可撤销L/C支付，限20日复到。

”乙：(5月3日电)：“你方5月1日电收悉，贸易条件对我方不合适，请重新报价。

”甲：(5月4日电)：“4000打运动衫，规格按3月15日内衬PP 装包装样品，每打CIF纽约价$80，新瓦楞纸箱，6月份装运，以不可撤销L/C 支付，限10日复到有效。

”乙：(5月10日电)：“你方来电我方基本同意，将每打CIF 纽约价再降至$78，限5月20日复到我方有效。

”甲：(5月21日电)：“你方交易条件我方完全同意。

”答案：甲的5月1日电属于发盘。

因为甲的函电是向乙这一特定人发出的，具备合同主要条款，内容十分确定完整，而且甲在函电中表明了订立合同的愿望。

乙于5月3日发出的函电属向甲方做出的邀请发盘。

甲于5月4日的函电属于向乙做出的再发盘，原因同5月1日函电，即符合发盘条件。

易条件。

甲的5月21日的函电属于逾期接受，即无效接受。

因为他的接受表示是在发盘规定的有效期之后做出的。

交易磋商往来函电分析,指出哪个环节下面是甲乙双方往来的磋商函电，请分析它们分别属于磋商中的哪个环节：甲：（5月1日电）：“兹有5 000打运动衫，规格按3月15日样品，每打CIF纽约价$84.5，标准出口包装，5至6月装运，以不可撤销L/C支付，限20日复到。

”乙：（5月3日电）：“你方5月1日电收悉，贸易条件对我方不合适，请重新报价。

”甲：（5月4日电）：“4000打运动衫，规格按3月15日内衬PP 装包装样品，每打CIF纽约价$80，新瓦楞纸箱，6月份装运，以不可撤销L/C 支付，限10日复到有效。

”乙：（5月10日电）：“你方来电我方基本同意，将每打CIF 纽约价再降至$78，限5月20日复到我方有效。

一、介绍信1. Dear Mr/Ms,This is to introduce Mr Frank Jones ,our new marketingspecialist who will be in London from April 5 to midApril on business.We shall appreciate any help you can give Mr Jones andwill always be happy to reciprocate.Yours faithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克?琼斯先生。

他将因公务在四月15日到四月中旬期间停留伦敦。

我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。

您诚挚的2. Dear Mr/Ms,We are pleased to introduce Mr Wang You, our import managerof Textiles Department. Mr Wang is spending three weeksin your city to develop ourbusiness with chief manufacturesand to make purchases of decorative fabrics for the comingseason.We shall be most grateful if you will introduce him toreliable manufacturers and give him any help or advice he mayneed.Your faithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。

王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。

如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。

(1)Dear Mr. Paul LockwoodWe have obtained from the internet that your company wished to import some chinaware from China.Our are an export trading comprehensive import company established in 2000, which approved by the state to operate. We have a fixed business with a number of suppliers, so the supply base is very strong. Recently, we developed HX series chinaware with the factory, the appearance and the quality is very good.We enclosed HX series catalogue and the quotation for you. If you find any of the products interesting or any further information about our corporation, please let us know as soon ao possible.we shall be glad to send you quotations and semples upon receipt of your sepcific enquiry We look forward to hearing from you soon, and to the possibility of doing business with you in the future.Y ours faithfully.(2)Dear SirThank you for your letter and catalogue of March6. We are very interested in your product of HX series, particularly: HX1115 and HX4510. Please quote us the model price with 5% commission: FOBSHANGHAI, CIF TORONTO, and we hoped you can provide us some samples of the products. If your price is acceptable,we will be glad to start a business relationship with you.We are looking forward to an early reply.Y ours faithfully.(3)Dear Sir,We have received your letter and appreciate your interest in our products.During the past years we have supplied this range to dealsers in lots of countries.In reply to your enquiry we would like to inform you that the HX1115 35-Piece Dinnerware and Tea Set is USD 20.99 PER SET FOBC SHANGHAI or USD 25.11 PER SET CIFC TORONTO and HX4510 95-Piece Dinnerware Set is USD 23.82 PER SET FOBC SHANGHAI or USD 32.33 PER SET CIFC TORONTO. Relevant samples have sent air mail.We have spot and we will deliver within six weeks after get your card.This offer is firm subject to your immediate reply which should reach us no longer than 7 days.Y ou are cordially invited to take advantage of this attractive offer.Y ours sincerely(4)Dear sirs,Thank you for your letter and samples.We are very glad to inform you that we are very satisfied with the result of your samples,but we are still hesitating at the momentAfter careful comparison with similar goods.we find the price is too high to be acceptable.Referring to similar goods,you will find that we ordered these types’ prisce is 10% high than any others.Accepting your present price will mean some loss to us,let alone profit..what’smore,it stillneeds prisce advantage in order to open up a market here.Otherwise it can hardly compete against the established brandsSo we would like to change this price into Art No. HX1115 USD23.00 PER SET and Art No. HX4510 USD29.40 PER SET.Both of them are on CIFC5 TORONTO basis.Y ours sincerely,(5)Dear sirs,We are pleased to receive your letter and thank you for interesting in our products.As you know , prices for materials of our products are now on the increase and there is a heavy demand at home . we are in the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept counter offer or even meet you halfway.The best we can do is to reduce our previous quotation by 1% in 7 days.We trust that this will meet with your approval.We look forward to hearing from you .Y ours faithfully,ZhaoSellers(6)3月25日，2008亲爱的赵先生，感谢你方3月25日的来信。

组团与地接的往来函电摘要：一、组团与地接的概述二、往来函电的重要性三、往来函电的主要内容四、如何提高往来函电的效率与质量五、实战案例分析六、总结与建议正文：一、组团与地接的概述组团与地接是旅游行业中常见的合作模式。

组团方，通常是指负责组织游客、策划线路的旅行社，也称为组团社；地接方，是指在目的地负责接待游客、提供相关服务的旅行社，也称为地接社。

双方通过往来函电进行沟通与合作，以确保旅游团的顺利进行。

二、往来函电的重要性往来函电是组团与地接双方沟通的主要途径，具有以下重要性：1.明确双方责任与义务：通过往来函电，双方可以明确各自在旅游团过程中的职责，确保各项工作有序进行。

2.传递信息：往来函电可以帮助双方实时掌握旅游团的动态，及时调整行程安排。

3.解决问题：在旅游过程中，如有突发情况，双方可通过往来函电迅速沟通，共同解决问题。

三、往来函电的主要内容往来函电主要包括以下内容：1.旅游团基本信息：包括团名、团号、人数、行程时间等。

2.行程安排：包括航班、酒店、景点、用餐等具体安排。

3.服务标准：明确双方提供的服务内容、质量及费用等相关事项。

4.注意事项：包括游客须知、行李规定、特殊需求等。

5.突发情况应对：如有突发情况，及时沟通协商解决。

四、如何提高往来函电的效率与质量1.明确沟通渠道：双方应确立固定的沟通渠道，确保信息传递畅通。

2.信息完整：往来函电应尽量详细、完整，避免因信息不全导致的误解。

3.及时反馈：双方应确保对重要信息的及时反馈，确保旅游团的顺利进行。

4.规范格式：往来函电应采用规范的格式，包括抬头、日期、签名等。

5.语言礼貌：往来函电应使用礼貌的语言，体现专业素养。

五、实战案例分析以下是一个实战案例：某组团社与地接社合作一个国内旅游团，行程为期一周。

在筹备过程中，组团社发函给地接社，明确了旅游团的基本信息、行程安排、服务标准等。

地接社收到函后，及时回复确认，并提出了一些建议，如景点游玩时间、酒店安排等。

国际商务函电知识点总结国际商务函电是指在国际贸易中，通过书面形式进行商务沟通的方式。

它是国际商务往来过程中非常重要的一部分，能够有效地促进交易双方之间的沟通和合作。

因此，掌握国际商务函电的写作技巧和注意事项对于开展国际贸易业务具有重要意义。

本文将从函电的形式、内容、语言、文化差异等方面对国际商务函电的知识点进行总结。

一、国际商务函电的形式国际商务函电包括信函、电报、传真、电子邮件等形式。

不同形式的函电在国际贸易中有着不同的应用场合和特点。

1. 信函在国际贸易中，书面信函是最常见的一种形式。

信函主要分为正式函件和非正式函件两种。

正式函件一般采用正式的格式，包括抬头、称呼、正文、结束语和签名等内容；而非正式函件则可以更加灵活，不受严格的格式限制。

在国际商务中，信函通常被用于正式的商务文件、往来函件、邀请函、介绍函等。

2. 电报电报是一种通过电信网络进行传输的书面通讯方式。

在国际贸易中，由于它的快速和安全性，电报常常被用于紧急情况下的通讯，如订单变更、紧急交易通知等。

然而，由于电报收发需要特殊设备和条件，所以在现代国际贸易中已经逐渐被其他电子通讯方式所取代。

3. 传真传真是一种通过电话线传输图片和文本的通讯方式。

在国际贸易中，传真可以用于发送合同、证件、报价单等文件，它能够快速传输文件并保障文件的完整性，但由于传真机的使用需要专门的设备，因此在现代国际贸易中也越来越少被使用。

4. 电子邮件电子邮件是目前国际商务中最常见的书面通讯方式。

它的使用方便、快捷、成本低廉，能够发送文本、图片、文件等不同形式的信息，因此在国际贸易中得到了广泛的应用。

电子邮件一般可以用于下订单、询价、报价、合同讨论等各种商务事务。

二、国际商务函电的内容国际商务函电的内容应该包括函电的开头、正文和结束语等部分。

1. 函电的开头函电的开头应当包括日期、抬头、称呼等内容，可以根据不同的正式或非正式通讯形式适当调整。

日期：在写信的时候，务必注意写明日期。

来往函电合同范本合同名称: 来往函电合同一、首部合同名称: 来往函电合同当事人：甲方：[甲方名称]，注册地址：[注册地址]，法定代表人：[法定代表人姓名]乙方：[乙方名称]，注册地址：[注册地址]，法定代表人：[法定代表人姓名]引言：本合同双方经友好协商，根据公平、自愿、平等的原则，就函电往来事项达成一致，以确保双方权益，维护良好的合作关系。

二、正文1. 标的：本合同旨在规范甲方与乙方之间的函电往来事务，包括但不限于商业信函、询价函、报价函、订单、交付通知书等。

2. 数量：根据双方约定和需要进行函电往来事务的具体情况，数量不限。

3. 价款：函电往来事务的费用由甲方承担。

4. 履行期限：函电往来事务的履行期限根据具体事务的性质及双方约定确定。

5. 地点和方式：函电往来事务的传递方式由双方自行选择，可以通过邮寄、传真、电子邮件等方式进行。

6. 违约责任：（1）任何一方违反本合同约定，应承担相应的违约责任；（2）对于因违约行为引起的损失，违约方应向守约方承担相应的赔偿责任。

7. 争议解决方式：凡因履行本合同而引起的争议，双方应通过友好协商解决；协商不成时，任何一方可将争议提交至甲方所在地人民法院进行诉讼解决。

三、尾部本合同一式两份，甲、乙双方各执一份，具有同等效力。

甲方签字栏：乙方签字栏：福建清单：（可根据实际情况自行添加或删除）四、附件本合同无附件。

以上为该份《来往函电合同范本》的拟定，其中不包含任何与政治相关的内容。

请根据实际情况和需求进行修改、完善后，甲、乙双方在合同正文最后的签字栏签署并加盖公章。

函电范文（优秀10篇）常用外贸函电篇一外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。

你的函电是否规范呢？把直接的函电于下文对照看看。

说明涨价原因Dear Sir or Madam:We hope you will understand our position and look forward to your cooperation.With best regards,Hillary说服买家涨价之前下单Dear Sir or Madam:This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.Yours sincerely,Hillary对价格作出让步Dear Sir or Madam:Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price appro某imately 8% lower than our quote.We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, weregret that we cannot accept your counter offer.We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.We look forward to hearing from you.With best regards,Hillary答复在30日有效期的信用状付款的建议Dear Sir or Madam:Thank you for your order of 500b/w TV sets by your letter dated 17 July.I am enclosing our sales contract No.834 covering the order.I would be grateful if you would follow the usual procedure.Yours sincerely,Hillary答复直接付款的要求Dear Sir or Madam:Thank you for your letter dated 2 October requesting payment against documents for contracts No.482 and 483.We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount e某ceed that figure, payment by letter of credit will be required.We would like to say that this e某ception is allowed onlyin light of our long and mutually beneficial association.Yours sincerely,Hillary外贸函电英语格式篇二谨谢上新的商品目录和价格表。