目录
Chapter 1 建立贸易关系
1. 请求建立贸易关系 Request for Establishing Business Relations
2. 回复请求建立业务关系 Reply to the Request for Establishing Business Relations
3. 索取产品资料 Request for Product Literature
4. 回复索取产品资料 Reply to the Request for Product Literature
5. 邀请会面 Invitation to the Business Appointment
6. 接受会面邀请 Accepting the Invitation to the Business Appointment
7. 谢绝会面邀请 Declining the Invitation to the Business Appointment
8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting
Chapter 2 推销
9. 向特定客户推销 Sales Letter to Specific Customers
10. 向不特定客户推销 Sales Circular to Non-Specific Customers
11. 寄信给老客户 Sales Letter to Old Customers
12. 寄信给新客户 Sales Letter to New Customers
13. 推销新产品 Sales Letter for Promotion of New Products
14. 推销劳务 Sales Letter for Promotion of Labor Services
Chapter 3 询盘和订货
15. 一般询盘 General Inquiry
16. 回复一般询盘 Reply to the General Inquiry
17. 具体询盘 Specific Inquiry
18. 报虚盘 Making a Non-Firm Offer
19. 报实盘 Making a Firm Offer
20. 买方还盘 Making a Counter Offer
21. 卖方返还盘 Making a Counter-Counter Offer
22. 下订单 Placing an Order
23. 接受订单 Accepting an Order
24. 拒绝订单 Declining an Order
25. 下续订单 Placing a Repeat Order
26. 推荐替代品 Offering a Substitute Product
27. 接受替代品 Accepting a Substitute Product
28. 拒绝替代品 Declining a Substitute Product
29. 涨价通知 Notice for Price Increase
30. 回复涨价通知 Reply to the Price Increase Notice
Chapter4 付款
31. 询问付款方式 Asking about Payment Terms
32. 接受付款方式 Accepting Payment Terms
33. 要求修改信用证 Request for Amendment to L/C
34. 信用证修改 Amendment to L/C
35. 付款通知 Payment Notice
36. 收到付款通知 Receipt of Payment Notice
37. 催促付款（初次）Urging Payment (First Notice)
38. 催促付款（最后通告）Urging Payment (Last Notice)
39. 索取发票 Asking for Invoice
40. 寄送发票 Sending Invoice
Chapter 5 包装和交货
41. 包装要求 Packaging Requirements
42. 回复包装要求 Reply to Packaging Requirements
43. 装运时间 Time of Shipment
44. 回复装运通知 Reply to Time of Shipment
45. 催促装运 Urging Shipment
46. 回复催促装运 Reply to Urging Shipment
47. 出货通知 Shipment Advice
48. 货物抵达通知 Goods Arrival Notice
Chapter 6 投诉和致歉
49. 投诉货物未寄达 Complaint about Goods Arrival Failure
50. 对货物未寄达致歉 Apology for Goods Arrival Failure
51. 出货延迟 Late Delivery
52. 对出货延迟致歉 Apology for Late Delivery
53. 投诉货物质量 Complaint about Poor Quality of Goods
54. 对货物质量不佳致歉 Apology for Poor Quality of Goods
55. 投诉货物数量 Complaint about Wrong Quantity of Goods
56. 为数量错误致歉 Apology for Wrong Quantity of Goods
57. 投诉发货出错 Complaint about Receiving Wrong Goods
58. 为发货有误致歉 Apology for Sending Wrong Goods
59. 抱怨包装不良 Complaint about Poor Packaging
60. 为包装不良致歉 Apology for Poor Packaging
61. 付款出错 Payment Error
62. 为付款出错致歉 Apology for Payment Error
63. 对服务的不满 Service Dissatisfaction
64. 对服务不满致歉 Apology for Customer Service Dissatisfaction
Chapter 7 商务交往
65. 请求筹备出差 Request for Preparing for a Business Trip
66. 回复请求筹备出差 Reply to the Request for preparing for a Business Trip
67. 确认预定行程 Confirming Itinerary Reservation
