流利说商务英语Level5 Unit1 Part5 Negotiating Techniques

流利说商务英语Level5 Unit2 Part4 Negotiating Her ContractHey Laura come in.Hi Alex. How are you?I'm fine, thanks.Have you had a chance to look over your new contract yet?If you agree with everything, just write your signature and date on the last page, and I'll send it to HR.Yes, I read it, and I do have a question.It seems as if there have been some changes made to the scope of my responsibilities. What do you mean? Your job title is the same as before.It's part of the same clause that mentions my salary.The line is the employee shall perform any duties in this contract and any other duties in the scope of business needs.I’ve brought my last contract with me today.It simply says that I shall perform any duties in my contract.It's just something that has been added to all new contracts that we're writing up. We want to make sure that our employees are able to help out in critical situations. All right, but my responsibility sound far less specific than they did in my last contract.The way it has been worded makes it sound like the company can basically ask me to do whatever it wants.I wouldn't worry about that if I were you.No one is going to ask you to do something that you aren't comfortable with, Laura. Maybe so, but I can't accept these terms.Last year, Jim from marketing tried to have me write copy for products,even though I work in sales. I feel like this wording will cause more situations like this. So I'd like it if my contract could keep the original wording.I don't think HR will allow it since this clause has been added to all new contracts.I mean it in the nicest way possible, but this is non-negotiable for me.If my new contract can’t keep the wording from the original, then I'm afraid I can't sign it.OK, I'll talk to HR and see what they say though I can't make any promises. Thanks, Alex. You know that I love working here.But I would feel much better signing a contract that gives me clear job responsibilities.That's fair. I'll talk to them this week and get back to you with an answer by Friday. It’s not very likely that HR will allow her to change her contract.。

流利说LEVEL5的第⼀部分UNIT1LEVEL5-UNIT1-PART1-LISTENING-Jessica is 35 years old-She graduated from middle school 20 years ago.-This year her middle school class had its 20-year class reunion([?ri??ju?ni?n]聚会-All of her classmates and teachers were invited to attend.-It was going to be at a hotel near where their school used to be-It had been replaced by some apartment buildings-At first, she wasn’t sure if she could go to the reunion-One reason was that there wasn’t anyone in particular that she wanted to see-She was a working mother, with a boy 8 years old and a husband who was rarely at home-Going to the reunion meant that she would have to arrange for someone to take care of things while she was away.-That wouldn’t be easy-She didn’t want to take her boy with her, and her husband wouldn’t take time off from work-Then she got a message from Sharon, one of her classmates-Sharon was contacting people from their class and urging everyone to come -In their school days, Sharon was class monitor, and now she was helping to organize the reunion-They exchanged messages, and Jessica said she couldn’t make it-Then Sharon gave her a call and they talked for almost an hour-Sharon really wanted her to come, and so did a couple of Jessica’s old friends -They were all wondering how she was doing -None of them had seen or heard from her since graduation-They were especially curious since she hadn’t gone to their first reunion 10 years beforeLEVEL5-UNIT1-PART1-LISTENING-He agreed to do it because her mother had offered to come and stay for a while so Jessica would attend the reunion-Since he and her mother didn’t get along, he decided to change his schedule and work from home for a few days-He really didn’t want her mother to come, though he didn’t say so-Once she got to the reunion, she was shocked震惊-Everyone had aged so much, and many were out of shape-Some who used to be good-looking had lost their looks completely and others looked much better than before-Anyway, she decided that since she was there, she would try to enjoy it LEVEL5-UNIT1-PART-1-VOCABULARY-To replace something means to put something else in its place-To tear something down means to break it apart-To tear a person down means to hurt them by saying negative things about them-To construct somethings means to build it or put it together.-Large construction projects include buildings, bridges and organizations.-The opposite of constructive is destructive.引起破坏(或毁灭)的; 破坏(或毁灭)性的;-To organize something means to arrange things in elderly logical way.-An organization is something that has a logical structure such as a well-managed company.-To support something such an idea is to help or add strength to it.--It may take a long time to tear down a big building-They are too disorganized to get anything done on timeLEVEL5-UNIT1-PART-1-VOCABULARY-if a store is open to the public, it means anyone can come in.friend to family.-Information about one’s secret hopes or dreams is usually private.-Confidentia l机密的; 保密的; 秘密的; 隐密的; 受信任的; 委以机密的information is not supposed to be shared with others. -Gossip流⾔蜚语; 闲⾔碎语; 说长道短; 闲聊; 喜欢传播流⾔蜚语的⼈is information that is often be exchanged because of its exciting and fun, even though it maybe not be true.-Offering gossip is often entertaining but it can often be damaging.-Opinions are what people think and feel about something as it supposed to factual information.-Factual information is based on facts or evidence, but opinions are what people think or feel.本章各种填空例题A public company makes its shares available for purchase by any investorThey are too disorganized to get anything done on time.To replace something means to out something else in its place.The opposite of construct is tear down.Opinions often differ, and when they do people may argue.Gossip is information that is often made up or exaggerated.The password to your bank account information is privateinformation.Many people make money by investing in public companies.Revealing confidential information may be illegal.Someone’s opinion is what they think or feel about somethingWhen people gossip, they may hurt someone by spreading false or embarrassing使窘迫，使尴尬; 使困惑; 使为难; 使陷⼊困境information.Anyone can invest in a public company by buying its shares LEVEL5-UNIT1-PART-1-DIALOGUE-Is this the Ace service center?-Yes, it is, Sir. May I help you?-Yes, I’m calling to complaining about your service.-Certainly, sir. I’m sorry to hear that. Let me see if th ere’s something I can do to help you. Please tell me what happened. -I order a new washing machine at new website. It was more than a week ago. -Before you go on, may I have your order number please?-Sure, it’s abc1005.-And may I have the last 4 digits of your social security number?-I don’t have a social security number. I’m an illegal alien.-Very funny, sir. Ok, then. What’s your first pet’s name?-Mr. Kidi.-OK, I see your all information. Now, what’s the problem?-I ordered a new washing machine and paid for it. Then I chose the delivery date for a set of choices. It was supposed to be delivered today, but it’s still not here.-Did anyone contact you?-No, I haven’t received any messages.-I’m sorry to hear that sir.-I see here that the washing machine you ordered hasn’t arrived in our warehouse(仓库) yet. It can’t be delivered until next week.-You don’t even have it yet? Why haven’t I been notified. I took time off from work to be at home today.-You should have been notified by phone or email.-I wasn’t. I haven’t received any notification. This is very upsetting.-I understand, sir. I’m really sorry for this.-Being sorry isn’t enough.I’m really upset. This is no way to do business.-Yes, sir, I understand.-I can send you a 50-dollar gift coupon as a way to express our appreciation for your patience.-I don’t care about the money.I don’t blame you of course but I want you to know how disappointed that I am with Ace. Iexpected much better service. -I’m really sorry, sir. Is there anything else that I can do for you?-Yes, that is. I’d like to cancel the order and get a refund.-I’m sorry to hear that, sir. But I understand.I’ll see to it that you get your refund.-How long will it take before I get the refund?-You should see the credit on your next month’s credit card billing sta tement. -Thanks for your help.-You are welcome sir. and once again, please accept my apologies.本章节Persuasive 有说服⼒的Illogical 不合逻辑Constructed 修建Tear down 拆毁、拆除Destroyed 毁灭、破坏Built up 建⽴Strengthened 加强、增强Arrogant 傲慢的Confident 机密的Effective 有效的Upset 难过不⾼兴的LEVEL5-UNIT1-PART2-LISTENING-Jessica’s 20-year class reunion was held at a fancy hotel.-When she arrived, she wasn’t sure she was in the right place.-At first, she didn’t recognize anyone.-She felt a bit awkward令⼈尴尬的; 使⼈难堪and out of place.-But it wasn’t long before a strange man came up to her.-He was already losing his hair and he was wearing thick glasses(深度眼镜).-Don’t you remember me? He asked.-When he said who he was, she barely remembered him, especially since he has changed so much.-Then he told her that he had always had crush on her.-He said she looked beautiful and he immediately took a selfie⾃拍of them, with his arm tight around her waist. -This made her felt a bit strange.-She smiled at him and pretended to be happy to see him.-But in fact, she was sure how to react, thought he seemed nice.-She finally excused herself and went to the ladies’ room.-She was beginning to regret having come to the reunion.-She had always been shy, and she still was.-When she returned to the party, Sharon invited her to sit at her table.-Dinner was going to be served soon, and some of the classmates were going to give speeches.-Sharon asked Jessica to say a few words too, because people were curious.-This was a surprise.-Jessica had never been very popular, and she didn’t think anyone had noticed her.-Still, she had been one of the best students and people remembered her. LEVEL5-UNIT1-PART2-LISTENING-As the evening wore on, Jessica began to really enjoy herself.-She talked with her old friends and was amazed by how some others had changed.-For example, Tom used to be good looking and athletic健壮的体育运动.-He was one of the most popular students, and star basketball player.-His one problem was math.-He had had a hard time in math, especially in geometry[d?i??m?tri]⼏何学.-This wa s because he wasn’t a logical thinker.-Except for basketball, he didn’t want to do anything, unless it was easy.-Tom was no longer good looking.-His nose which had always been large, had grown even larger.-He had also gained a lot of weight.-His wife had left him, so for the first time ever, he was alone.-He looked lonely and depressed, not at all like he used to be.-Steve was a nobody in middle school.-People hardly noticed him.-He was small, quiet and a bit ugly with crooked teeth.-What he was good at was English.-His English was even better than their teachers.-After graduating, he went to a low-ranked university and eventually dropped out.-For a while, he worked as a tour guide.-Then, 10 years ago, he and some friends started a little company which is nowa great success.-In fact, he had become a rich, generous man.-He had a nice warm smile and his success hadn’t gone to his head(冲昏头脑). -It was a pleasure to be around him.-She wasn’t very smart, but she was a great singer.-She made a video of her singing and it went viral ⾛红-She became famous overnight, but it only lasted for about 2 years.-After that, her fans lost interested in her.-She tried to become an actress, but she failed.-She has been too stiff僵硬and nervous in front of the camera.-Betty has a nice husband who seems to adopt收养、领养her.-The one tragedy悲惨的事情in her life happened about 5 years ago when she lost her daughter to a rare form of cancer.-Because of that, her hair had begun to turn grey.-Jessica couldn’t help but feel sorry for her.-Betty had had such high hope in tremendous energy巨⼤能量as a girl, but things didn’t work out.-And then there was John. John used to be the school bully霸王.-He had been big, strong and mean吝啬.-He hadn’t been nice to anybody.-It seemed that he was always angry and ready to hit someone.-After graduating, he joined the army and went overseas to fight in a war.-His saw many people die, and he grew to hate fighting of any kind.-Then one day, he was nearly killed when a helicopter he was in was shut down. -He survived the crash(事故) ，but he lost a leg and was hospitalized for nearlya year.-Now he had completely changed.-He had gentle, kind eyes and beautiful smile.-He was working for an organization that provides support for elderly people.-From Jessica’s point of view, John had turned out to be a wonderful surprise.LEVEL5-UNIT1-PART2-VOCABULARY- A broken heart is what happens when a love relationship is broken off.-Someone with the broken heart is usually depressed which means they feel awful and don’t enjoy life.-To fall in love with someone can be a wonderful experience, with powerful emotions.-People in love often share their deepest feelings and emotions, which is intimacy(n.亲密;亲近;亲昵的⾔⾏;性⾏为).-To find someone attractive usually means there is a physical desire to be with him.-Physical attraction may sometimes lead to love, but in many cases, it may only lead to a short-term sexual relationship.-Physically attractive people attract people of the opposite or same sex, depending on their sexual orientation性取向.-To flirt(调情) with someone means to let him or her know that you want to be approached.-Some people use their eyes or smile to flirt.-If someone is flirting with you, they are coming on to you. Knowing how torespond to such an invitation is a skill many people don’t have. they may not recognize the fact that someone is inviting themto approach.-Jealousy is what often happens when two people compete for the love of the same person.-The one who loses may be very jealous of the other and tries to break things up.-If two men are rivals for the same woman, they may dislike or even hate each other because of jealousy.-The emotions of love have inspired poets throughout history.LEVEL5-UNIT1-PART2-VOCABULARY-Some people can remain calm even when everyone else is confused and upset. -When you are calm, you can think clearly and make good decisions.-People react to disappointing news in different ways.-Sometimes they get discouraged and lose their confidence.-Sometimes they get depressed and began to cry or even get drunk.-People who are furious at each other may end up fighting or trying to hurt each other.-To be excited is usually a good thing.-People can become excited while watching a soccer match and seeing their team score a goal.-The opposite of “exciting” is “doll” or “boring”.-Terrified people will often scream and run away from whatever is threatening them.-Being in love can blind you from seeing things as they really are.-The emotions of love have inspired poets throughout history.LEVEL5-UNIT1-PART2-DIALOGUE-What are you so exciting about?-Have you heard? John and Sylvia are getting a divorce.-No, I haven’t. But I’m not surprised. To be honest, I never expected their marriage to last for very long. She is so aggressive ⽓势汹汹and bossy(专横) .-Well, I think John has an affair. He met someone on the business trip.-Really, how did you find that out.-Sherry told me a few minutes ago.-Oh, Sherry. She is such a gossip. I wouldn’t believe anything she says.-No, really. This time I think we can trust her. I don’t think she’s making it up. -Wow, this is news. What about their baby?-I don’t know. I haven’t heard anything about that.-Well, that’s too bad. Even though I don’t like either one of them, I feel sorry for them. It’s so sad when this happens especially for the child.-Yeah, right. It’s easy to…for the gossip and forget to think about the serious consequences.-Still, I can’t sense surprised. Can you imagine living with someone like that? -No, I can’t. She is so self-center.-And what about him?-I don’t know him well, but he seems nice.-I think so too. I’m not sure how he ever felt for her.-Are you kidding? Hormones(荷尔蒙),You have to admit that she is physically attractive. He probably couldn’t help himself. And now he seems to have fell in love with someone else.-I guess he can’t control himself.I’ve heard he had a drinking problem too. -Oh, I wasn’t aware of that. Well, what’s new, right? Something’s never changed.-That’s for sure. Hey, what about lunch?-No, thanks. I’d better to get back to work.Speaking-If you support someone, it means you are trying to help them succeed-Some diseases such as influenza are viruses-If citizens of a country disagree about a policy or leader, they may fight a civil war-His wife had left him, so for the first time ever, he was alone-Jessica’s 20-year class reunion was held at a fancy hotel-When she arrived, she wasn’t sure she was in the right place-Many women use makeup to make themselves more physically attractive. LEVEL5-UNIT1-PART3-LISTENING-Emma’s Best is a small but growing health food company.-It was started in 1995, by a marriage couple who were tired of working for large companies.-The two founders were Ed and Emma smith, both health-conscious有意思的vegetarians素⾷主义者.-Despite the risks, Ed, Emma wanted to start their own business.-They knew it would be hard work but they were determined to try.-Their plan was to create a business that provided healthy food to busy people. -They wanted it to be something they could be proud of.-(They wanted their new company to be something they could be proud of.-When they started their business, organic food 有机⾷品was becoming more popular.-People were becoming more food conscious 在意and worried about food safety.-In fact, people were willing to pay higher prices for food that was free of harmful chemicals. （people were willing to pay more for food that was free of harmful chemicals ）-In addition, an increasing number of people have little time to go shopping and cook at home.-They wanted the meals that were healthy but easy to prepare.-There were very few frozen meals available at the time and none of them were vegetarian or organic.-There was a gap in the market.-Ed and Emma immediately saw the opportunity and launched their first product.-It was a frozen pasta meal(速冻⾯⾷餐) with a mix of vegetable and delicious cream sauce.-The market response was enthusiastic热情and profitable beyond their expectations.-Their product was an instant success.-To their surprise, it was soon being eaten by millions of people, not only vegetarians or those interested in organic foods. -It was being bought because it was easy to prepare, and it tasted good.-And of course, it was healthy.-As a result, at the end of 5 years, the company was producing over 100 frozen meals.-Since then, they have increased the number of meals to over 150, including pizzas, sandwiches and snacks.-Their foods are carried by natural food stores and supermarkets throughout North America.LEVEL5-UNIT1-PART3-LISTENING-Although they had expanded their production facilities and increased the number of employees, they have remained a private company.-They enjoyed the fact that they are family-owned business, sensitive to the needs of their customers.-They don’t have to wo rry about pleasing shareholders.-Rather than paying dividends to shareholders, Emma’s Best has a profit-sharing plan that benefits its employees.-As a result, employee turnover is low and the company has been recognized as one of the best companies to work for. -In addition, Emma’s Best supports local charities, especially those that provide healthy food to children from low-income families.-Given its success, the company feels an obligation义务to contribute to society.-In spite of the fact that other company now produce similar products, Emma’s Best remains the market leader.-Their totally commitment to quality has made the difference and they are proud of their accomplishments.LEVEL5-UNIT1-PART3-VOCABULARY-People are often nervous or apprehensive before performing in front of an audience.-People who are really nervous may feel tense which is the opposite of the relaxed.-When someone is nervous their muscles often tense up and their heart rate increases.-Someone who strongly believes in their ability to do something is often confident.-The best way of build confidence is to practice what you’re going to do until you can do it with ease.-The key to building confidence and reducing nervousness is effective and frequent practice.-To be indifferent means to not care one way or the other about something. -If you are indifferent to a person or project, it means that the person or project isn’t important to you.-(people who are indifferent may not value anything or anyone but themselves)-To be appreciative is to be thankful or grateful for something.-If someone does something nice for you, you should appreciate it.-If someone dose a favor for you, you should show your appreciation by thanking them-To be depressed is the opposite of to be happy.-When someone is depressed, they feel very sad.-Depression can be caused by disappointing news or by failing to reach a goal.LEVEL5-UNIT1-PART3-VOCABULARY-Aggressive好⽃的people often push their only ideas or try to force others follow them.-Someone who is passive消极的will usually not resist that of others.-An aggressive person pushes or attacks, and a passive person doesn’t resist -An optimistic乐观person believes in a positive future.-Optimists see a glass of half full rather than half empty.-（pessimists see a glass as half empty rather than half full）-The opposite of an optimist is a pessimist.- A pessimist see things with a negative light and has little hope for the future. -Sensitive people are emotional and have strong feelings about things.-It’s important to be careful when dealing with sensitive people because it’s easy to upset them.-Insensitive people don’t seem to be aware of or care about the feeling of others.-It’s important to know how to act around extremely sensitive people.- A mean person doesn’t treat other people well or with kindness.-Mean 狂怒的、苛刻的people often enjoy making people suffer遭受for their mistakes.-To be kind is the opposite of to be mean.-Nobody ever asks him for help because he’s mean and selfish.-Conceited(⾃负的)people have very high opinion of themselves.。

流利说商务英语Level5 Unit1 Part4 Workplace MisconductAll offices should aim to make sure their employees are treated fairly and equally. Here are some common forms of misconduct that are either unethical or illegal in an office.BullyingBullying is the act of treating people in a mean and threatening way.Office bullies target people who they can push around.In most cases, office bullying is done by someone with authority, such as a manager or senior employee.Sexual harassmentSexual harassment is when someone behaves sexually in a way that makes people uncomfortable.It includes sexual jokes or comments about a person's appearance.Sometimes people won't report sexual harassment because they're afraid of being retaliated against.An office bully may use their power to embarrass or insult other employees.He was fired after being accused of s exual harassment.While many people have experienced workplace bullying, many officers don't have policies to prevent it.More often than not, workplace bullying won't be reported and the victim will just leave their job.If someone is being sexually harassed, they won't feel safe at work.Many companies have a zero-tolerance policy towards sexual harassment.DiscriminationDiscrimination happens when someone is treated differently from others in an unfair way.People are often discriminated against because of their age, race or sex.If someone has been refused a job because of their skin color, they have been discriminated against.RetaliationRetaliation refers to acting against someone who has upset you.In the office, retaliation can occur when an employee has offended their manager.If they have reported their manager, their manager may try to punish them.They may give the employee extra work to do or become overly critical of the employees’ work.If an employee is unfairly treated because she is a woman, she is a victim of gender discrimination.He said he was fired in retaliation for reporting the sexual harassment problem in his company.She thought her manager was retaliating against her by not giving her a promotion. Most countries have laws to protect against workplace discrimination.It is illegal to discriminate against someone's age when hiring them.。

流利说商务英语Level5 Unit1 Part1 Setting PrioritiesLooks like it's going to be another late night for me.Why?Well, it's already six o'clock and I'm only halfway through writing this financial report. I think it's going to take me another three hours to finish it.What? I finished my part an hour ago.She’s only halfway through writing the report.Wow really. I thought we were allocated a similar amount of work.What is your secret?Eight cups of coffee a day.I just prioritize my workload.What do you mean?By saying he drinks eight cups of coffee to stay productive, he’s making a joke. Well, when I found out that the report had to be finished today, I made it my top priority.Originally, I had planned to make some calls, but I rescheduled them to Friday because they weren't urgent.That's a good idea.I and two clients call today that took up an hour.I could have spent more time on the report if I did not have to make them. Exactly, they weren’t a high priority.Secondly, I scheduled the most important tasks to be completed in the morning because it's usually the most quiet time in the office.Also it's when I'm most productive.Interesting, I never thought of that before.When the office gets busy, it can become very distracting and hard to focus on work. He is most productive when it's quiet in the office.But how do you decide which tasks are the most important? It's pretty simple.At the end of every day I spend 10 minutes writing down all of the tasks that I need to complete the following day.Then I go through the list and rank them in order of importance.Wow, no wonder you are so efficient, max. Thanks for all the great tips.Don't mention it. Don't worry about the report either, I'll help you finish it tonight. Really? You're going to help me finish it.Yes, On one condition.What's that?You order in some pizza for us to eat while we finish. Deal.By writing down the work he needs to do, he can see which tasks are high priorities.。

流利说商务英语Level5 Unit1 Part1 Time Management TipsDo you often struggle to finish your work on time?Improving your time management skills can help you do more in less time.Here are some tips for managing your time effectively.❖Set goalsThe first step towards managing your time effectively is to set clear goals for what you want to accomplish.These goals should be organized by how urgent and important they are.Once they have been ordered, you will know what you need to do first.❖Set time blocksTime blocking arranges your day into periods of time based on different tasks.It shows you how much time you have, and what you should spend it on.Once your goals have been established, you can focus on the most urgent ones.If your don’t set goals, you won’t know where to focus your attention.When you have several small tasks, you can arrange them into one time block.❖Take breaksA break is a short rest taken from work.After you have been working for a long time, you should take a break. Otherwise, you may get tired and have trouble focusing on your work.❖Delegate your workIf you are a manager, knowing how to delegate can help save you time.Delegating work frees up your time and allows you to concentrate on what's most important.If someone on your team can do a task, you should consider delegating it to them. She often works overtime because she takes on too much work and never delegates it to others.。

流利说商务英语Level5 Unit1 Part3 Seeking AdviceHi Mark, you look stressed out recently. How's life?Hi Sharon. I'm finding it hard to balance work and life.I feel like I'm always working late with no time for anything but the job.But you always seem to have time for your personal life. What's your secret?There is no secret really.It's about knowing what you need to do and arranging it around what you'd like to do. For example, if I have dinner plans one night, I will get into work earlier to meet my deadlines ahead of schedule.What does she arranged her work around? Her personal life.She arranges what she needs to do around what she wants to do.But I think that is hard.Even if I've done all my work for the day, I'll probably be hit with a new assignment at five o'clock.Well, sometimes working late is unavoidable, but you also need to set boundaries. Working so late every day isn't healthy. Haven't you heard of the power of no?Why does he need to set boundaries? He has no work-life balance.Well…NO. What does it mean?It means you shouldn't be afraid to turn down something when you have too much work.You're allowed to say. I can't finish this by today, can I get it to you tomorrow?But if I do that, won’t people be upset?As long as you are reliable, they will be fine.As long as his work is reliable, people won’t mind giving him more time on assignments.In my experience, doing a good job is better than doing a rushed job.But people won’t give you more time to do your job unless you ask for it.That’s really good to know.I guess because I’m still new here, I didn’t know I could do that.Yeah, do you work well but also try to have fun a few times a week.It’s good for your productivity.If you work all the time but don’t make time for yourself, you will burn out. Thanks for the advice, I’ll try it out.Good luck.Having fun a few times a week is good for his productivity.。

流利说商务英语Level5 Unit1 Part1 How to Set PrioritiesWhen everything you have to do seems important, figuring out where to begin can be difficult.Here are some suggestions to help you evaluate and prioritize your work.❖List your tasksBefore you prioritize your work, make a list of your tasks for the day or week.This lets you see what you need to do and determine your priorities.And it helps you keep track of your work.❖Determine their urgencyUrgent tasks are tasks that must be done soon, or even immediately.If something is due by the end of the day, it is likely to be urgent.But if you have a week to finish it, it will be a lower priority.When a priority is urgent, it should be handled as soon as possible.When you need to work on several important tasks, using a to-do list can make you feel less overwhelmed.If you do not list what you need to do, you may forget an important task or fail to prioritize effectively.After you have listed the work you need to do, you can determine whether it is a high priority.The closer the deadline gets, the more urgent a project becomes.❖Determine their importanceImportant tasks are valuable activities that will greatly influence your future.You should schedule time for important tasks every day, especially when you feel most productive.Important tasks usually take a longer time to complete than urgent tasks.Failing to complete important tasks could prevent you from reaching your long-term goals.❖Estimate time neededEstimate how long it will take to complete each task.Splitting up a large assignment into smaller tasks can make it easier to estimate.If you estimate that something will take a long time to complete, you should start it soon.Otherwise you may not have enough time.Even if a long report isn't urgent, it may still be an important priority because it could greatly influence your future.He had estimated that this project would take more than a month to finish, so he started two months before the deadline.。

流利说商务英语Level5 Unit1 Part1 Time Management TermsInterruptionAn interruption is something that stops work from being done.Frequent interruptions prevent you from staying focused.PriorityA priority is a task that should be completed before others.If a task is important and needs to be finished as soon as possible, it is a high priority. He said he was going to work from home so he could finish his work without interruptions.She had been concentrating on her work when she was interrupted by a colleague. He had two weeks until the report was due, so he didn't treat it as a priority.He has put off his team meeting since the upcoming meeting with his clients is a higher priority.ReminderA reminder is a message that helps you remember to do something.If you have something important to do, you should leave a reminder so you don't forget about itTo do listA to-do list is a list of tasks that need to be completed.Making a to do list of your work helps you set priorities and organize your time.If you need to remember to do something, you should set a reminder for it.He left a reminder on his desk so he would remember to call his client after lunch. His assistant left a reminder that he had to deliver a speech at the conference.She had noticed the reminder on her desk before she left the office.Before she goes to bed, she adds her work for the next day on her to-do list.His to-do list is an unstructured mess since he never organizes it.。

流利说商务英语Level5 Unit1 Part3 Main benefitsWork life balance can benefit the company as much as its employee.Here are some ways in which a satisfied workforce can help its employer.Reduced turnoverTurnover refers to the rate at which employees leave and are replaced at the company. When employees are happy at work, they are unlikely to leave, so turnover rate will be low.The higher the company's turnover rate, the more new employees it will need to train, which can be expensive and time consuming.Word-of-mouth referralsEmployees who like where they work are likely to refer people to open positions within their company.Word-of-mouth referrals can lower the costs spent on recruitment agencies to hire employees.What can be reduced by employee referrals?Hiring costs.A low turnover reduces the resources a company spends on training employees.The higher a company's turnover rate, the more employees it will have to train.Reduce stress and absencesWhen employees have been overworked, they often become stressed.Over time, stress can cause employees to burnout or get sick, which decreases productivity.By supporting work-life balance, a company can reduce stress and absences due to illness or fatigue.Positive brand reputationPeople want to work for companies that treat them well.A business that has a reputation for work-life balance will likely be attractive to top talent.But a business that is known for having a poor work culture could have trouble hiring talented employees.An investment in emplo yees’ well-being is an investment in the company's future. Focusing on work life balance can reduce the company's costs, improve its reputation, and increase its productivity.Employees are likely to burn out when they have been working for too long.。

流利说商务英语Level5 Unit1 Part5 Negotiating AdviceHey Jack, it's Alice.Hey, Alex what's up?Actually I'm calling you for some advice.Last week you told me you had negotiated a big raise for yourself.So I'm wondering if you can give me some tips.Sure, I'd be glad to help. What do you want to know?I'll have a performance review next Friday, and I really want to use this opportunity to negotiate a raise.Do you think I should make the first offer?Well, traditional wisdom would suggest you let your boss make the first offer.But the key is that whoever makes the first offer sets an anchor point around which the negotiation will be centered.If you start high, your boss may adjust the figure down slightly.But that's better than receiving a low offer and trying to negotiate up.That makes a lot of sense.Actually, I was hoping to get a 10% raise, so I should probably ask for like a 15% raise first, so I'll have room to make concessions, right?You've got the idea. It's more likely that you can get a bigger raise that way.And when negotiating, remember to give examples to highlight your performance. Is there anything you've done that really shows your boss why you deserve a raise? Yes sure. I developed managed and launched our last three marketing campaigns.As a result, our sales have increased by 25% over the past two quarters.In addition, I have taken on responsibilities that are not in my job requirements, such as leading team meetings and mentoring new staff.Wow, I definitely would give you a big raise if I were your boss.If he were her boss, he would definitely give her a big raise.Thanks, but I'm still concerned. What if he turns me down?Well, in that case, you need to be firm and stick to your position.Try to find out why your request was rejected and how you could improve in the future.And don't be afraid to ask to revisit the conversation at a later time.A good manager will recognize your achievements and value to the company.You're right. Thank you so much, jack.I'll definitely use your tips next Friday.Don't mention it. I'm confident you'll get what you deserve.Thanks. Talk to you later, bye.Good luck.If her boss won't give her a raise, she shouldn't give up.。

流利说商务英语Level5 Unit1 Part5 Stages of NegotiationA negotiation is a discussion between people who want to reach an agreement. Whether negotiating a business deal or a salary, a negotiation will normally go through five stages.PlanningBefore entering a negotiation, negotiators must plan and prepare their positions.In the planning stage, negotiators will research the other side's position and anticipate where they may agree or disagree.They will also set goals, establish their bottom line and research the other side.ClarifyingDuring the clarifying stage, negotiators will contact each other to clarify what they want to achieve.By discovering what the other side wants, both parties can see if they share common goals.Once their needs have been clarified, the negotiations can begin.Before a negotiation, negotiators must plan their positions.BargainingDuring the bargaining stage, negotiators make compromises until an agreement is reached.They often aim for an outcome that benefits both sides without giving up too much. During the bargaining stage, negotiators often seek an outcome that benefits both parties without compromising too much.SettlingIn the settling stage, negotiators reach an agreement and decide how to implement it. After the terms of the agreement have been decided, a contract will be drafted and signed.If an agreement can't be reached, negotiators may find the 3rd party for advice.ImplementingIn the implementation stage, an agreement or contract is put into effect. Implementing an agreement strengthens the relationship between both parties.If both parties follow through on the agreement, it will be easier to negotiate next time.If both parties uphold an agreement after implementing it, it will strengthen their relationship.。

流利说商务英语Level5 Unit1 Part5 Negotiating TechniquesYou can use various techniques to help improve your chances of having a successful negotiation.Listen activelyListen actively to your counterpart to understand their needs and point of view.This shows them that you are interested in their needs, which helps build trust.Build rapportWhen people have rapport, they understand each other and communicate well. Building rapport increases the chance of reaching an agreement during a negotiation. Rapport can be built by listening actively, sharing information and finding common interests.Ask open-ended questionsAsking open-ended questions allows you to gather more information from the other side.It encourages your counterparts to give longer answers, which helps you understand their position and needs.People may try to control the negotiations by focusing on their interests, but listening helps both sides find common ground.We believe that building rapport with our clients is essential to establishing a long-term relationship.Asking open-ended questions encourages people to give longer answers, which helps you understand their position and needs.Building rapport creates a comfortable negotiating environment.Set a high anchorSetting a high anchor point increases your chances for a good deal.By setting a high anchor point, your counterpart may make concessions that are closer to what you want.However, if your anchor is too high, you may be seen as unreasonable or unrealistic. Emphasize urgencyCreating a sense of urgency can lead to a quick agreement.If negotiations are moving slowly, you could set a deadline or stop the talks.But if you push too aggressively, the other side may become uncomfortable and walk away.What is one way to create urgency during the negotiation?Setting a deadlineIf the anchor you set is too high, your counterpart may think you are being unreasonable.To create urgency, he said he would give them until Friday to accept his terms or he would pull out of the negotiations.Creating a sense of urgency can help you reach a quick agreement.。