商务英语4形考答案

国家开发大学商务英语 4形考答案第一单元选择填空题（每题10分，共5题）— ___________________ ?—Sure, no problem. First, go see Cindy and tell her where you're going and when. 选择一项：C. Can you fill me in——Hey Kyle, guess what! The boss is sending me to Europe for a market ing sem inar n ext mon th.You've bee n itch ing to go on a bus in ess trip for mon ths.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending _______________ u st one Schengen country, you will need to apply for the Sche ngen visa directly with the embassy or con sulate of that particular coun try.选择一项：A. to visitB. visit ingC. visitedCan you fill me 选择一项：A. inB. upC. out题目5题干 Traveller's checks are gen erally选择一项：A. atB. onC. of—How would you like to go?选择一项：A. I'll get in touch with the railroadB. I'd like to fly to Fran kfurt for a stay of two daysC. I expect to depart for Fran kfurt on Sun day, September 1? I n eed some detailed in formati on.small face value. st—___________________ ?—Yes, bus in ess class.选择一项：A.Will you fly bus in ess classB.When do you pla n to leaveC.Where shall I make hotel reservati onPlease ______________ an ope n retur n flight from Barcel ona to Fran kfurt.选择一项：A.paperB.textC.bookTravellers, when _______________ the checks, have to sign the checks in the presenee of the bank or service clerks.选择一项：A.buyB.buyingC.to buyWe used to _______________ cash adva nces.选择一项：A.hadB.hav ingC.have标记题目题干______________ b ehalf of Van couver C&S In t'l Trade Corp., I am pleased to in vite you and your colleagues to visit us.选择一项：A.ForB.OnC.InYou can dow nl oad and print off the ___________ on li ne.选择一项：A.fromB.formC.formalManyof the banks and travel services in the western countries provide convenience for the travellers by issu ing traveller's _______________ .选择一项：A.checksB.cashC.credit cards完形填空：选择正确答案，补全文章（每题10分）。

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demand。

国家开放大学《商务英语4》形考任务（单元测试4）参考答案一、选择填空题（每题10分，共5题）1、—Betty, we'll have a buffet party next Saturday. Will you join us?—_______ , Susan. Thank you!A. I'd love toB. I'm afraid notC. By no means2、—I am going to ask for a pay rise.—_________.A. I don't think you are worthB. Let me pay for itC. I think you may talk to your boss3、Some in the market now want government _____ in order to reduce costs.A. regulationB. regulateC. regular4、While the other people ____ and discussed the problem together, Ted ignored them.A. interactedB. intensiveC. interviewed5、Among the critiques were allegations ____ some franchise uses its political influence to increase its profits.A. whichB. whatC. that6、—Thanks for inviting me, John, but I've already made other plans.—_________. Maybe another time.A. I hope you enjoy itB. That's goodC. Oh! I'm sorry to hear that7、—I had a really good weekend at the seaside.—____________.A. Oh, that's very nice of youB. Oh, I'm glad to hear thatC. It's a pleasure8、The executive team have to hold an urgent meeting ____ they see the bad market feedback.A. beforeB. becauseC. whether9、We didn't understand how difficult it was to ____ such a breakfast.A. districtB. distributeC. distract10、The franchisor _____ the franchisee should observe the regulations to make the business go well.A. orB. as well asC. either11、—How was your trip to London, Jane?—___________.A. Oh, wonderful indeedB. By plane and by busC. The guide showed me the way12、The instruction describes completely the ____ and its safety basis.A. facultyB. facilitateC. facility13、Some of the _____ solutions will support these requirements better at the moment.A. propertyB. prosperityC. proprietary。

国开电大《商务英语4》形考任务(单元自测1---8)试题及答案单元自测1试题及答案题目顺序是随机的，使用查找功能(Ctrl+F)进行搜索［题目］—How would you like to go?［答案］I'd like to fly to Frankfurt for a stay of two days［题目］behalf of Vancouver C&S Int'1 Trade Corp., I am pleased to invite you and your colleagues to vis辽us.［答案］O n［题目］一？—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13: 00 pm. ［答案］Wh e n do you plan lo leave［题目］—？—Sure, no problem. First, go see Cindy and tell her where you're going and when.［答案］Can you fill me in［题目］—？—Yes, business class.［答案］Will you fly business class［题目］Can you fi 11 me ? I need some detailed information.［答案］in［题目］—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.You've been itching to go on a business trip for months.［答案］G r eat!You must be happy.［题目］Tf you are i ntendi.ng just one Schengen country, you wi 11 need to apply for the Schengen visa directly with the embassy or consulate of that particular country.［答案］Lo visil［题目］Ma n y of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's［答案］chec k s［题目］Pl ease an open return flight from Barcelona to Frankfurt.［答案］boo k［题目］The processing time per embassy.［答案］varies［题目］Traveller's checks are generally small face value.［答案］of［题目］Travellers,when the checks, have to sign the checks in the presence of the bank or service clerks.［答案］buying［题目］We used to cash advances.［答案］haveon l ine.［题甘］You can dmvnload and print off the［答案］［orm。

国家开放大学《商务英语4》形考任务5参考答案8、The company's profits have increased _______ this year compared to last year.A。

significantlyB。

insignificantlyC。

significantly significant二、阅读理解题（每题20分，共2题）Passage 1The importance of good n in business cannot be overstated。

n is the n of all business nships。

Whether een employers and employees。

or een companies and their customers。

n is what enables people to understand each other and work together effectively。

In today's global economy。

good n is more important than ever。

as businesses must interact with people from different cultures and backgrounds.1.What is the main idea of the passage?A。

n is important in business nships.B。

n has made n more difficult.C。

People from different cultures cannot communicate effectively.Passage 2In the business world。

orking is essential。

orking is the process of building nships with people who can help you in your career or business。

国家开发大学商务英语4形考答案第一单元一、选择填空题(每题10分，共5题）—__________________?—Sure, no problem。

First，go see Cindy and tell her where you’re going and when.选择一项：C. Can you fill me in—Hey Kyle, guess what！The boss is sending me to Europe for a marketing seminar next month。

—__________________You’ve been itching to go on a business trip for months.选择一项：A。

I am sorry to hear that。

B。

Great！You must be happy。

C. So what?If you are intending ____________ just one Schengen country，you will need to apply for the Schengen visa directly with the embassy or consulate of thatparticular country.选择一项：A. to visitB。

visitingC。

visitedCan you fill me ____________ ? I need some detailed information.选择一项：A。

inB. upC。

out题目5题干Traveller’s checks are generally ____________ small face value。

选择一项：A. atB. onC. of—How would you like to go?—__________________.选择一项:A. I’ll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday，September 1st—__________________？- Yes，business class.选择一项：A。

国家开发大学商务英语4形考答案第一单元一、选择填空题（每题10分，共5题）—__________________?—Sure, no problem. First, go see Cindy and tell her where you're going andwhen.选择一项：C. Can you fill me in—Hey Kyle, guess what! The boss is sending me to Europe for a marketingseminar next month.—__________________You've been itching to go on a business trip for months.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particularcountry.选择一项：A. to visitB. visitingC. visitedCan you fill me ____________ ? I need some detailed information.选择一项：A. inB. upC. out题目5题干Traveller's checks are generally ____________ small face value.选择一项：A. atB. onC. of—How would you like to go?—__________________.选择一项：A. I'll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st—__________________?—Yes, business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease ____________ an open return flight from Barcelona to Frankfurt.选择一项：A. paperB. textC. bookTravellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.选择一项：A. buyB. buyingC. to buyWe used to ____________ cash advances.选择一项：A. hadB. havingC. have标记题目题干____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A. ForB. OnC. InYou can download and print off the ____________ online.选择一项：A. fromB. formC. formalMany of the banks and travel services in the western countries provideconvenience for the travellers by issuing traveller's ____________.选择一项：A. checksB. cashC. credit cards完形填空：选择正确答案，补全文章（每题10分）。

国家开放大学《商务英语4》形考任务（单元测试8）参考答案一、选择填空题（每题10分，共5题）1、—But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways?—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .A. from being a big firm to being one of the medium-tier playersB. from being a medium-tier firm to being one of the big playersC. from being a medium-tier firm to being one of the small players2、—We've done very well so far but if we want to see serious growth ______________.—Yeah...maybe. But I have my doubts.A. it might be time to stick to original business modelB. it might be time not to change company modelC. it might be time to ditch our old business model and go public3、Well，the day we offer stock for sale is the day we will see how much______there is in our company.A. factB. fateC. faith4、The proprietor owns all of the property of the business and is responsible ________ everything.A. toB. forC. at5、His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.A. whichB. whoC. that6、—Can you tell us why you think this makes good business sense to you?—We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.A. the board of directors needn't take the present economic situation into considerationB. it's not necessary for us to develop the company any moreC. we are going to have to consider finding more investors7、—Okay, what is the decision?—As you know, we have been a privately held, family-ownedcompany for over 120 years,_____________.A. and I think it definitely has a bright futureB. but it may be time to consider some major changesC. but the company faces tough competition8、One kind of partnership is called a limited ________partnership.A. obligationB. responsibilityC. liability9、But Jerry, have you really thought this ______? You would essentially be giving up the company that your great-grandfather built.A. throughB. ofC. about10、If people ________we're very valuable they won't buy our stock.A. do thinkB. thinkC. don't think11、—You mean... like becoming a publicly-traded company?—That's right. ______________ .A. It's something we should give serious consideration toB. It will still be a privately held companyC. It will become a privately held company12、Okay, let's say we make a decision _____; what kind of price are we thinking about charging for our stock?A. to go publicB. going publicC. go public13、Can you tell us why you think this makes good business ______to you?A. dealB. senseC. program14、The same is true ______individual proprietorships.A. ofB. toC. at15、His method supports Mr Shiller's findings and has ________efforts to predict prices in the financial industry.A. influencedB. influentiallyC. influence二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，选择正确答案（每题10分）。

国开形成性考核《商务英语(4)》单元自测(4)试题及答案（课程ID：04012，整套相同，如遇顺序不同，Ctrl+F查找，祝同学们取得优异成绩！）单元自测4题目：—Betty, we'll have a buffet party next Saturday. Will you join us? —（）, Susan. Thank you!【A】：I'd love to【B】：I'm afraid not【C】：By no means答案：I' d love to题目：—I had a really good weekend at the seaside.—（）.【A】：Oh, that's very nice of you【B】：Oh, I'm glad to hear that【C】：It's a pleasure答案：Oh, I' m glad to hear that题目：Among the critiques were allegations（）some franchise uses its political influence to increase its profits.【A】：which【B】：what【C】：that答案：that题目：—How was your trip to London, Jane？—（）.【A】：Oh, wonderful indeed【B】：By plane and by bus【C】：The guide showed me the way答案：Oh, wonderful indeed题目：—I am going to ask for a pay rise.—（）.【A】：I don't think you are worth【B】：Let me pay for it【C】：I think you may talk to your boss答案：I think you may talk to your boss题目：It should（）that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.【A】：recognize【B】：be recognizing【C】：be recognized答案：be recognized题目：Some in the market now want government（）in order to reduce costs. 【A】：regulation【B】：regulate【C】：regular答案：regulation题目：Some of the（）solutions will support these requirements better at the moment.【A】：property【B】：prosperity【C】：proprietary答案：proprietary题目：—Thanks for inviting me, John, but I've already made other plans. —（）. Maybe another time.【A】：I hope you enjoy it【B】：That's good【C】：Oh! I'm sorry to hear that答案：Oh! I' m sorry to hear that题目：The executive team have to hold an urgent meeting（）they see the bad market feedback.【A】：before【B】：because【C】：whether答案：because题目：The franchisor（）the franchisee should observe the regulations to make the business go well.【A】：or【B】：as well as【C】：either答案：as well as题目：The instruction describes completely the（）and its safety basis. 【A】：faculty【B】：facilitate【C】：facility答案：facility题目：Trademarks, proprietary service marks and regulations need（）carefully. 【A】：to be observed【B】：be observed【C】：being observed答案：to be observed题目：We didn' t understand how difficult it was to（）such a breakfast. 【A】：district【B】：distribute【C】：distract答案：distribute题目：While the other people（）and discussed the problem together, Ted ignored them.【A】：interacted【B】：intensive【C】：interviewed答案：interacted翻译：为句子选择正确的翻译（每题10 分）。

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demandC. claim13、Some of the customers' complaints seem _________ .A. inacceptableB. unacceptableC. unaccepted14、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.A. expireB. expressC. exact15、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .A. compensationB. repayC. refund二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。