酒店英语unit15--lesson37

酒店英文复习第一篇：酒店英文复习酒店英文复习词汇：1.标准单人房 standard single room2.高档双人房 superior double room3.豪华双人对床房 deluxe twin room4.套房 suite5.应到客人未到 no show6.超额预定 overbooking7.饭店日志 hotel diary8.修改预定 amend/revise reservation9.销售技巧 salesmanship10.预定至入住的时间 lead-time11.房态 room status12.有数字概念 have a sense of figures13.脑子转得快 think quickly14.个性化服务personal/individual service 15.客服部经理guest service manager16.会务管家 meeting concierge17.团队结账 group billing18.精简程序 streamline procedure19.企业名录 business directory20.语气婉转 courteous diction21.欧陆式早餐 continental breakfast22.服务费 service charge23.信用卡截止有效期 expire date24.入住登记卡 registration card25.总统套间 presidential suit26.机票预定 air-ticket booking27.快递服务 express mail service(EMS)28.行李标签 luggage tags29.外汇水单 foreign exchange memo30.叫号电话 a station call31.个性化服务personal/individual service32.手册 brochure33.客房送餐服务room service34.钥匙牌 key tablet35.外汇 foreign currency36.购物中心 Shopping Center37.工程维修部 Engineering & Maintenance Department38.财务部 Financial Department39.人力资源部 Human Resources Department40.康乐部 Recreational Department41.保安部 Security Department42.采购部 Purchasing Department43.餐饮部 Food and Beverage Department44.客房部 Housekeeping Department45.培训部 Training Department46.销售部 Sales Department47.商务中心 Business Center48.前厅部 Front Office Department49.请即打扫客房 Make up room50.长包房 Long stay in guest51.贵宾 Very important person52.走客房 Check out53.加床房 Extra bed54.请勿打扰Do not disturb55.维修房 Out of Order56.淡季 Off/slack/low season57.旺季 Peak-season/on season58.预定记录 Booking record59.有保证预定 Guaranteed reservation60.预定客未到No-show61.退房时间Check-out time62.未预约的过路客 Walk-in guest63.平季 Shoulder season64.平均房价 Average room rate65.面签 Countersign66.预付定金 Advanced deposit67.会计 Accountant68.买入价 Buying rate69.市话 LDD=Local Direct Dial70.国内直播DDD=Domestic Direct Dial71.本国货币 Home currency72.夜审Night auditor73.维修房Out of order(OOO)句子翻译（将下列句子翻译成中文）：1.We offer 10% discount for group reservation, sir.我们对于团体预订提供10%的折扣，先生。

酒店基础英文培训教材Basic EnglishPart One: Basic Hotel Service English Addressing:（称谓）1 Mr. / Mrs. /Ms. / Miss Gen tleme n, ladies,某某先生/夫人，夫人或小姐，小姐先生们，夫人们Greeting:（问好）2. Good morning/afternoon /eve ning, sir/madam早上好/下午好/晚上好，先生/小姐3. How are you today, sir? （Fine, tha nk you, and you?）你好吗，先生？好，谢谢你，你呢？Welcoming:（欢迎）6. Welcome to the Zhon ggeche ng Hotel/ our restaura nt.欢迎到中阁城大酒店/我们餐厅/8. We re glad to see you again.我们很高兴又看到您Asking/inquiring:（询问/征询）9. May I have your （first）name/ room number, please? 我可以知道您的名字/房号吗？10. Your ini tials, please?请您告诉我你姓名的首写字母，好吗？12. May I take your order now?现在可以点菜了吗？14. May I have your sig nature, sir? Here please.我可以有您的签名吗，先生？这儿请。

/15. May I know who I m talking with?我可以知道打电话来的是谁吗？16. May I ask who is next?我可以问谁是下一个吗？17. May I be of service, madam?我可以为您效劳吗，小姐？18. May I recomme nd our _ , sir?我可以推荐我们的……吗，先生？19. May I help you with ___ , madam?我可以帮助您做……吗，小姐？20. Would you like me to book a ____ or you?您想要我为您订一个……吗？21. Would you like to sit by the wi ndow?你想坐在窗边吗？22. Would you like to have a cup of tea?您想要喝一杯茶吗？23. Is there anything else I can do for you, madam?还有别的什么事情要我为您的，夫人？Expressing good wishes：祝愿/ 祝福）25. Have a pleasa nt stay at the Zhon ggeche ng, sir.祝愿您在中阁城过得愉快。

七年级英语单词表1. apple - 苹果2. banana - 香蕉3. orange - 橙子4. strawberry - 草莓5. watermelon - 西瓜6. grape - 葡萄7. mango - 芒果8. pineapple - 菠萝9. peach - 桃子10. pear - 梨子11. lemon - 柠檬12. avocado - 鳄梨13. cherry - 樱桃14. blueberry - 蓝莓15. raspberry - 覆盆子16. blackberry - 黑莓17. kiwi - 猕猴桃18. plum - 李子19. apricot - 杏子20. fig - 无花果21. dog - 狗22. cat - 猫23. bird - 鸟24. fish - 鱼25. hamster - 仓鼠26. rabbit - 兔子27. guinea pig - 豚鼠28. snake - 蛇29. lizard - 蜥蜴30. turtle - 海龟31. horse - 马32. cow - 牛33. pig - 猪34. sheep - 羊35. goat - 山羊36. elephant - 大象37. giraffe - 长颈鹿38. monkey - 猴子39. zebra - 斑马40. lion - 狮子41. desk - 书桌42. chair - 椅子43. table - 桌子44. book - 书45. pen - 笔46. pencil - 铅笔47. eraser - 橡皮48. ruler - 尺子49. calculator - 计算器50. notebook - 笔记本51. backpack - 书包52. paper - 纸张53. glue - 胶水54. scissors - 剪刀55. marker - 马克笔56. tape - 胶带57. stapler - 订书机58. pencil case - 铅笔盒59. highlighter - 荧光笔60. whiteboard - 白板61. tree - 树62. flower - 花63. grass - 草64. mountain - 山65. river - 河流66. lake - 湖泊67. ocean - 大海68. beach - 海滩69. sky - 天空70. cloud - 云朵71. sun - 太阳72. moon - 月亮73. star - 星星74. planet - 行星75. galaxy - 银河系76. comet - 彗星77. asteroid - 小行星78. meteor - 流星79. volcano - 火山80. earthquake - 地震81. school - 学校82. teacher - 老师83. student - 学生84. class - 班级85. lesson - 课程86. homework - 家庭作业87. exam - 考试88. grade - 成绩89. report card - 成绩单90. subject - 科目91. history - 历史92. geography - 地理93. math - 数学94. science - 科学95. English - 英语96. Chinese - 中文97. art - 艺术98. music - 音乐99. physical education - 体育100. computer science - 计算机科学101. car - 汽车102. bicycle - 自行车103. motorcycle - 摩托车104. bus - 公共汽车105. train - 火车106. airplane - 飞机107. boat - 船108. taxi - 出租车109. subway - 地铁110. helicopter - 直升机111. truck - 卡车112. van - 面包车113. scooter - 电动车114. skateboard - 滑板车115. roller skates - 滑轮鞋116. sled - 雪橇117. snowboard - 滑雪板118. surfboard - 冲浪板119. hang glider - 滑翔翼120. hot air balloon - 热气球121. house - 房子122. apartment - 公寓123. building - 建筑物124. street - 街道125. city - 城市126. town - 小镇127. village - 村庄128. park - 公园129. museum - 博物馆130. library - 图书馆131. restaurant - 餐厅132. hotel - 酒店133. bank - 银行134. hospital - 医院135. post office - 邮局136. supermarket - 超市137. mall - 商场138. cinema - 电影院139. theater - 剧院140. stadium - 体育场141. family - 家庭142. mother - 母亲143. father - 父亲144. sister - 姐妹145. brother - 兄弟146. grandmother - 祖母147. grandfather - 祖父148. aunt - 姑妈/阿姨149. uncle - 叔叔/舅舅150. cousin - 堂/表兄弟姐妹151. niece - 侄女/外甥女152. nephew - 侄子/外甥153. husband - 丈夫154. wife - 妻子155. son - 儿子156. daughter - 女儿157. friend - 朋友158. neighbor - 邻居159. colleague - 同事160. classmate - 同学161. time - 时间162. clock - 时钟163. watch - 手表164. calendar - 日历165. hour - 小时166. minute - 分钟167. second - 秒钟168. morning - 上午169. afternoon - 下午170. evening - 晚上171. night - 夜晚172. today - 今天173. tomorrow - 明天174. yesterday - 昨天175. week - 周176. month - 月177. year - 年178. decade - 十年179. century - 世纪180. millennium - 千年181. color - 颜色182. red - 红色183. blue - 蓝色184. yellow - 黄色185. green - 绿色186. purple - 紫色187. pink - 粉色188. black - 黑色189. white - 白色190. gray/grey - 灰色191. brown - 棕色192. orange - 橙色193. gold - 金色194. silver - 银色195. bronze - 青铜色196. beige - 米色197. navy blue - 深蓝色198. sky blue - 天蓝色199. olive green - 橄榄绿200. lavender - 薰衣草色201. clothes - 衣服202. shirt - 衬衫203. pants/trousers - 裤子204. skirt - 裙子205. dress - 连衣裙206. sweater - 毛衣207. jacket - 夹克208. coat - 大衣209. hat - 帽子210. scarf - 围巾211. gloves - 手套212. socks - 袜子213. shoes - 鞋子214. sneakers - 运动鞋215. sandals - 凉鞋216. boots - 靴子217. high heels - 高跟鞋218. tie - 领带219. belt - 皮带220. sunglasses - 太阳镜221. sport - 运动222. basketball - 篮球223. football/soccer - 足球224. tennis - 网球225. volleyball - 排球226. baseball - 棒球227. hockey - 曲棍球228. golf - 高尔夫球229. swimming - 游泳230. running - 跑步231. cycling - 骑自行车232. skiing - 滑雪233. snowboarding - 滑板滑雪234. skateboarding - 滑板235. surfing - 冲浪236. martial arts - 武术237. yoga - 瑜伽238. gym - 健身房239. workout - 锻炼240. fitness - 健康与健身241. emotion - 情感242. happy - 快乐的243. sad - 悲伤的244. angry - 生气的245. excited - 兴奋的246. afraid/fearful - 害怕的247. surprised - 惊讶的248. embarrassed - 尴尬的249. nervous - 紧张的250. shy - 害羞的251. proud - 自豪的252. curious - 好奇的253. irritated - 烦恼的254. lonely - 孤独的255. jealous - 嫉妒的256. in love - 热恋的257. bored - 无聊的258. calm - 冷静的259. confused - 困惑的260. content/satisfied - 满意的261. weather - 天气262. sunny - 晴朗的263. cloudy - 多云的264. rainy - 雨天的265. snowy - 雪天的266. foggy - 雾霾的267. windy - 有风的268. hot - 炎热的269. warm - 暖和的270. cool - 凉爽的271. cold - 寒冷的272. dry - 干燥的273. humid - 湿润的274. stormy - 暴风雨的275. icy - 冰冻的276. frosty - 结冰的277. mild - 温和的278. moderate - 适度的279. extreme - 极端的280. changing - 变化多端的281. food - 食物282. rice - 米饭283. noodle - 面条284. bread - 面包285. meat - 肉286. fish - 鱼287. vegetable - 蔬菜288. fruit - 水果289. egg - 鸡蛋290. cheese - 奶酪291. milk - 牛奶292. yogurt - 酸奶293. ice cream - 冰淇淋294. chocolate - 巧克力295. cake - 蛋糕296. cookie/biscuit - 饼干297. candy - 糖果298. snack - 小吃299. fast food - 快餐300. drink - 饮料301. body - 身体302. head - 头部303. face - 脸304. eye - 眼睛305. nose - 鼻子306. mouth - 嘴巴307. ear - 耳朵308. hair - 头发309. neck - 脖子310. shoulder - 肩膀311. arm - 手臂312. hand - 手313. finger - 手指314. leg - 腿315. foot - 脚316. toe - 脚趾317. stomach - 肚子318. back - 后背319. chest - 胸部320. heart - 心脏321. nature - 自然322. forest - 森林323. jungle - 丛林324. desert - 沙漠325. mountain - 山脉326. river - 河流327. waterfall - 瀑布328. lake - 湖泊329. ocean - 海洋330. beach - 海滩331. island - 岛屿332. volcano - 火山333. canyon - 峡谷334. flower - 花朵335. tree - 树木336. grass - 草地337. rock - 岩石338. cloud - 云朵339. star - 星星340. planet - 行星341. transport - 运输342. car - 汽车343. motorcycle - 摩托车344. bicycle - 自行车345. train - 火车346. subway - 地铁347. bus - 公共汽车348. airplane - 飞机349. helicopter - 直升机350. boat - 船只351. ship - 船舶352. yacht - 游艇353. taxi - 出租车354. truck - 卡车355. van - 面包车356. tractor - 拖拉机357. bulldozer - 推土机358. crane - 起重机359. forklift - 叉车360. rocket - 火箭361. communication - 通讯362. phone - 手机363. televisions - 电视机364. computer - 电脑365. laptop - 笔记本电脑366. tablet - 平板电脑367. keyboard - 键盘368. mouse - 鼠标369. printer - 打印机370. scanner - 扫描仪371. fax - 传真机372. email - 电子邮件373. chat - 聊天374. video call - 视频通话375. social media - 社交媒体376. internet - 互联网377. website - 网站378. app - 应用379. game - 游戏380. music player - 音乐播放器381. holiday - 假日382. New Year's Day - 元旦383. Valentine's Day - 情人节384. Easter - 复活节385. Mother's Day - 母亲节386. Father's Day - 父亲节387. Halloween - 万圣节388. Thanksgiving - 感恩节389. Christmas - 圣诞节390. birthday - 生日391. anniversary - 周年纪念日392. vacation - 度假393. travel - 旅行394. camping - 野营395. hiking - 远足396. beach holiday - 海滩度假397. skiing holiday - 滑雪度假398. adventure - 冒险399. sightseeing - 观光400. culture - 文化。

珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店基础英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店基础英语礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。

Nice to meet you. 很高兴见到你。

Welcome to our hotel. 欢迎光临我们酒店。

Have a good time. 祝您在酒店过的愉快。

●用语 Telephone sentencesWait a moment, please. 对不起,请稍等。

Sorry, he is no in at the moment. 对不起,他暂时不在。

I beg your pardon? 对不起〔我没听清楚〕。

Could you speak a little slower, please？请您稍微讲慢一点。

●答用语 Thanks and answerThank you. 。

It’s very kind of you. ,您真客气。

You are welcome. 不用。

It is my pleasure. 非常乐意为您服务。

I am at your service. 随时为您服务。

That is all right. 没关系。

●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起,请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。

新概念英语第二册分课单词表词汇表＃LESSON 1private a. 私人的conversation n. 谈话theatre n. 剧场，戏院seat n. 座位play n. 戏loudly ad. 大声的angry a. 生气的angrily ad. 生气地attention n. 注意bear v. 容忍business n. 事rudely ad. 无理的，粗鲁的＃LESSON 2until prep. 直到outside ad. 外面ring v. 〔铃、等〕响aunt n. 姑，姨，婶，舅母repeat v. 重复＃LESSON 3send v. 寄，送postcard n. 明信片spoil v. 使索然五味，损坏museum n. 博物馆public ad. 公共的friendly ad. 友好的waiter ad. 服务员，招待员lend v. 借给decision n. 决定whole ad. 整个的single ad. 唯一的，单一的＃LESSON 4exciting ad. 另人兴奋的recieve v. 接受，受到firm n. 商行，公司different ad. 不同的centre n. 中心abroad ad. 在国外＃LESSON 5pigeon n. 鸽子message n. 信息cover v. 越过distance n. 距离request n. 要求，请求spare part 备件service n. 业务，服务＃LESSON 6beggar n. 乞丐food n. 食物pocket n. 衣服口袋call v. 拜访，光临＃LESSON 7detective n. 侦探airport n. 机场expect n. 期待，等待valuable ad. 贵重的parcel n. 包裹diamond n. 钻石steal v. 偷main ad. 主要的airfield n. 飞机起落的场地guard n. 警戒，守卫precious ad. 珍贵的stone n. 石子sand n. 沙子＃LESSON 8competition n. 比赛neat ad. 整齐的，整洁的path n. 小路，小径wooden ad. 木头的pool n. 水池＃LESSON 9welcome n. 欢送crowd n. 人群gather v. 聚集hand n. 指针shout v. 喊叫refuse v. 拒绝laugh v. 笑＃LESSON 10jazz n. 爵士音乐musical ad. 音乐的instrument n. 乐器clavichord n. 古钢琴recently ad. 最近damage v. 损坏key n. 琴键string n. 〔乐器的〕弦shock v. 使不悦或生气，震惊allow v. 允许，让touch v. 触摸＃LESSON 11turn n. 行为，举止deserve v. 应得到，值得lawyer n. 律师bank n. 银行salary n. 工资immediately ad. 立刻＃LESSON 12luck n. 运气，幸运captain n. 船长sail v. 航行harbour n. 港口proud ad. 自豪important ad. 重要的＃LESSON 13group n. 小组，团体pop singer 流行歌手club n. 俱乐部performance n. 演出occasion n. 场合＃LESSON 14amusing ad. 好晓得，有趣的experience n. 经历wave v. 招手lift n. 搭便车reply v. 答复language n.语言lourney n. 旅行＃LESSON 15secretary n. 秘书nervous ad. 精神紧张的afford v. 负担的起weak ad. 弱的interrupt v. 插话，打断＃LESSON 16park v. 停放〔汽车〕traffic n. 交通ticket n. 交通违规罚款单note n. 便条area n. 地段sign n. 指示牌reminder n. 提示fail v. 无视，忘记abey v. 服从＃LESSON 17appear v. 登场，扮演stage n. 舞台bright ad. 鲜艳的stocking n. 〔女用〕长筒袜sock n. 短袜＃LESSON 18pub n. 小酒店landlord n. 店主bill n. 账单＃LESSON 19hurry v. 匆忙ticket office 售票处pity n. 令人遗憾的事exclaim v. 大声说return v. 退回sadly ad. 悲哀的，丧气地＃LESSON 20catch v. 抓到fisherman n. 钓鱼人，渔民boot n. 靴子waste n. 浪费realize v. 意识到＃LESSON 21mad ad. 发疯reason n. 原因sum n. 量determined ad. 坚定的，下决心的＃LESSON 22draem v. 做梦，梦想age n. 年龄channel n. 海峡throw v. 扔，抛＃LESSON 23complete v. 完成modern ad. 新式的，与以往不同的strange ad. 奇怪的district n. 地区＃LESSON 24manager n. 经理upset ad. 不安sympathetic ad. 表示同情的complain v. 抱怨wicked ad. 很坏的，邪恶的contain v. 包含，内装honesty n. 老实＃LESSON 25railway n. 铁路porter n. 搬运工several 几个foreigner n. 外国人wonder v. 感到奇怪＃LESSON 26art n. 艺术critic 评论家paint v. 画pretend v. 假装pattern n. 图案curtain n. 窗帘，幕布materail n. 材料appreciate v. 鉴赏notice v. 注意到whether conj. 是否hang v. 悬挂，吊critically ad. 批评地upside down 上下颠倒的＃LESSON 27tent n. 帐篷field n. 田地，田野smell v. 闻起来wonderful ad. 极好的campfire n. 营火，篝火creep v. 爬行sleeping bag 睡袋comfortable ad. 书是的，安逸的soundly ad. 香甜的leap v. 跳跃，跳起heavily ad. 大量的stream n. 小溪form v. 形成wind v. 蜻蜓right ad. 正好＃LESSON 28rare ad. 罕见的ancient ad. 古代的，古老的myth n. 神话故事trouble n. 麻烦effect n. 结果，效果Medusa n. 美杜莎(古希腊神话中3位蛇发女怪之一)Gorgon n. (古希腊神话中)3位蛇发女怪之一(凡见其貌者都会变成石头)＃LESSON 29taxi n. 出租汽车Plough v. 皮勒特斯.波特(飞机机名)land v. 着陆plough v. 耕地lonely ad. 偏僻的，人迹罕至的Welsh ad. 威尔士的roof n. 楼顶block n. 一座大楼flat n. 公寓房desert v. 废弃＃LESSON 30polo n. 水球Wayle n. 威尔(河名)cut v. 穿过row v. 划(船)kick v. 踢towards prep. 朝，向nearly ad. 几乎sight n. 眼界，视域＃LESSON 31retire v. 退休company n. 公司bicycel n. 自行车save v. 积蓄workshop n. 车间helper n. 帮手，助手employ v. 雇用grandson n. 孙子＃LESSON 32once ad. 曾经，以前temptation n. 诱惑article n. 物品，东西wrap v. 包裹simply ad. 仅仅arrest v. 逮捕＃LESSON 33darkness n. 黑暗explain v. 解释，表达storm n. 暴风雨towards prep 项，朝;接近rock n. 岩石，礁石shore n. 海岸light n. 灯光ahead ad. 在前面cliff n. 峭壁struggle v. 挣扎hospital n. 医院＃LESSON 34station n. (警察)局most ad. 相当，非常＃LESSON 35while n. 一段时间regret v. 懊悔far ad. 非常rush v. 冲act v. 行动straight ad. 径直fright n. 害怕battered ad. 撞坏的shortly ad. 很快，不久afterwards ad. 以后＃LESSON 36record n. 记录strong ad. 强壮swimmer n. 游泳运发动succeed v. 成功train v. 训练anxiosly ad. 焦急的intend v. 打算solid ad. 固体的，硬的＃LESSON 37Olympic ad. 奥林匹克的hold v. 召开government n. 政府immense ad. 巨大的stadium n. 露天体育场standard n. 标准capital n. 首都fantastic 巨大的design v. 设计＃LESSON 38except prep 除了Mediterranean n. 地中海complain v. 抱怨continually ad. 不断的bitterly ad. 刺骨的sunshine n. 阳光＃LESSON 39operation n. 手术successful ad. 成功的following ad. 下一个patient n. 病人alone ad. 单独的exchange n. ( 的)交换台inquire v. 询问，打听certain 某个caller n. 打的人relative n. 亲戚＃LESSON 40hostess n. 女主人unsmiling ad. 不笑的，严肃的tight ad. 紧身衣fix v. 凝视globe n. 地球despair n. 绝望＃LESSON 41rude ad. 无礼的mirror n. 镜子hole n. 空remark v. 评说remind v. 提醒lighthouse n. 灯塔＃LESSON 42musical ad. 精通音乐的market n. 市场，集市snake charmer 玩蛇者(通常借音乐控制) pipe n. (吹奏的)管乐器tune n. 曲调glimpse n. 一瞥snake n. 蛇movement n. 动作continue v. 继续dance v. 跳舞obviously adv. 显然difference n. 差异Indian ad. 印度的＃LESSON 43pole n. (地球的)极flight n. 飞行explorer n. 探险家lie v. 处于serious ad. 严重的point n. 地点seem v. 似乎，好似crash v. 坠毁sack n. 袋子clear v. 越过aircraft n. 飞机endless ad. 无尽的plain n. 平原＃LESSON 44forest n. 森林risk n. 危险，冒险picnic n. 野餐edge n. 边缘strap n. 带，皮带possession n. 所有breath n. 呼吸contents n. (常用复数)内有的物品mend v. 修理＃LESSON 45clear ad. 无罪的，不亏心的conscience n. 良心，道德心wallet n. 皮夹，钱夹savings n. 存款villager n. 村民per cent 百分之......＃LESSON 46unload v. 卸(货)wooden ad. 木制的extremely adv. 非常，极其occur v. 发生astonish v. 使惊讶pile n. 堆woollen n. 羊毛的goods n. (常用复数)货物，商品discover v. 发现admit v. 承认confine v. 关在(一个狭小的空间里) normal ad. 正常的，通常的＃LESSON 47thirsty ad. 贪杯的ghost n. 鬼魂haunt v. (鬼)来访，闹鬼block v. 堵furnicure n. 家具whisky n. 威士忌酒suggest v. 暗示shake v. 摇动accept v. 接受＃LESSON 48pull v. 拨cotton wool 药棉collect v. 收集collection n. 收藏品，收集品nod v. 点头meanwhile adv. 同时＃LESSON 49tired ad. 厌烦的real ad. 真正的awner n. 主人spring n. 弹簧mattress n. 床垫gust n. 一阵风sweep v. 扫，刮courtyard n. 院子smash v. 碰碎，摔碎miraculously adv. 奇迹般的unhurt ad. 没有受伤的glance v. 扫视promptly adv. 迅速的＃LESSON 50rode n. 旅行excursion n. 远足conductor n. 售票员view n.景色＃LESSON 51reward n. 报偿virtue n. 美德diet n. 节食forbid v. 禁止hurriedly adv. 匆忙的embarrass v. 使尴尬guiltily adv. 内疚的strict ad. 严格的rewart v. 给奖赏occasionally adv. 偶尔的＃LESSON 52temporarily adv. 暂时的inch n. 英寸(度量单位)space n. 空间actually adv. 实际上＃LESSON 53hot ad. 带电的，充电的fireman n. 消防队员cause v. 引起 n 原因examine v. 检查accidentally adv. 意外的，偶然的remains n. 尸体，残骸wire n. 电线volt n. 伏特(电压单位)power line 电力线solve v. 解决mystery n. 谜snatch v. 抓住spark n. 电火花＃LESSON 54sticky ad. 粘的finger n. 手指pie n. 馅饼mix v. 混合，办和pastry n. 面糊annoying ad. 恼人的receiver n. 的话筒dismay v. 失望，泄气recognize v. 认出，听出persuade v. 说服，劝说mess n. 乱七八糟doorknob n. 门把手sign v. 签字register v. 挂号邮寄＃LESSON 61Hubble n. 哈勃telescope n. 望远镜launch v. 发射space n. 空间NASA n. (National Aeronautics and spce Administration) 国家航空和航天局billion n. 10亿faulty a. 有错误的astronaut n. 宇航员shuttle n. 航天飞机Endeavour n. "奋进"号robot-arm n. 机器手grab v. 抓atmosphere n. 大气层distant a. 遥远的galaxy n. 星系unirerse n. 宇宙eagle eye 鹰眼＃LESSON 62control n. 控制smoke n. 烟desolate a. 荒凉的threaten v. 威胁surrounding a. 周围的destruction n. 破坏，消灭flood n. 洪水，水灾authority n. (常用复数)当局grass-seed n. 草籽spray v. 喷撒quantity n. 量root n. 根century n. 世纪patch n. 小片blacken v. 变黑，发暗＃LESSON 63circle n. 圈子admire v. 赞美，钦佩close a. 亲密的wedding n. 婚礼reception n. 招待会sort n. 种类＃LESSON 64tunnel n. 隧道port n. 港口ventilate v. 通风chimney n. 烟囱sea level 海平面double a. 双的ventilation n. 通风fear v. 害怕invasion n. 入侵，侵略officially ad. 正式的connect v. 联接European a. 欧洲的continent n. 大陆＃LESSON 65versus prep. 对Christmas n. 圣诞节circus n. 马戏团present n. 礼物accompany v. 陪伴，随行approach v. 走近ought 应该weigh v. 重fortunate a. 幸运的＃LESSON 66Lancaster n. 兰开斯特bomber n. 轰炸机remote a. 偏僻的Pacific n. 太平洋damage v. 毁坏wreck n. 残骸rediscover v. 重新发现aerial a. 航空的survey n. 调查rescue v. 营救package v. 把......打包enthusiast n. 热心的restore v. 修复imagine v. 想象packing case 包装箱colony n. 群bee n. 蜂hive n. 蜂房preserve v. 保护beeswax n. 蜂蜡＃LESSON 67volcano n. 火山active a. 活动的Kivu n. 基伍湖Congo n. 刚果Kituro n. 基图罗erupt v. (火山)喷发violently ad. 猛烈的，剧烈的manage v. 设法brilliant a. 精彩的liquid ad. 液态的escape v. 逃脱alive a. 活着的＃LESSON 68persistent a. 坚持的，固执的avoid v. 避开insist v. 坚持做＃LESSON 69murder n. 谋杀instruct v. 命令，指示acquire v. 取得，获得confidence n. 信心examiner n. 主考人suppose v. 假设tap v. 轻敲react v. 反应brake n. 刹车pedal n. 踏板mournful a. 悲哀的＃LESSON 70bullfight n. 斗牛drunk n. 醉汉wander v. 溜达，乱走ring n. 圆形竞技场地unaware a. 不知道的，未发觉的bull n. 公牛matador n. 斗牛士remark n. 评论，言语apparently ad. 明显的sensitive a. 敏感的criticism n. 批评charege v. 冲上去clumsily ad. 笨拙的bow v. 鞠躬safety n. 安全地带sympathetically ad. 同情的＃LESSON 71parliament n. 议会，国会erect v. 建起accurate a. 准确的official n. 官员，行政人员Greenwich n. 格林尼治observatory n . 天文台check v. 检查microphone n. 扩音器，麦克风tower n. 塔＃LESSON 72racing n. 竞赛per prep 每Utach n. 犹他(美国州名) horsepower n. 马力burst v. 爆裂average a. 平均的footstep n. 足迹＃LESSON 73record-holder 纪录保持者truant n. 逃学的孩子unimaginative a. 缺乏想象力的shame n. 惭愧，羞耻hitchhike v. 搭便车旅行meantime n. 其间lorry n. 卡车border n. 边界evade v. 逃避，逃离＃LESSON 74limelight n. 舞台灯光precaution n. 预防措施fan n. 狂热者，迷shady a.遮荫的sheriff n. 司法长官notice n. 告示sneer n. 冷笑＃LESSON 75thick a. 厚的signal n. 信号stamp v. 跺，踩helicopter n. 直升飞机scene n. 现场survivor n. 幸存者＃LESSON 76fool n. 傻瓜bulletin n. 新闻简报announcer n. (电视，电台)播音员macaroni n. 通心面，空心面条leading a. 主要的grower n. 种植者splendid a. 极好的stalk n. 梗gather v. 收庄稼thresh v. 打(庄稼)process v. 加工Signor n. (意大利语)先生present a. 目前的champion n. 冠军studio n. 播音室＃LESSON 77mummy n. 木乃伊Egyptian a. 埃及的temple n. 庙mark n. 斑点plate n. (相片)底片disease n. 疾病last v. 持续prove v. 显示出sesin n. 树脂skin n. 皮，皮肤section n. 切片figure n. (人的)体型，人像normally ad. 通常的survive v. 幸免于＃LESSON 78entitle v. 以......为名calm v. 使镇定nerve n. 神经concentration n. 集中，专心suffer v. 受苦，受害symptom n. 症状temper n. 脾气appetite n. 胃口，食欲produce v. 拿出urge v. 力劝，怂恿satisfaction n. 满意，满足delighted a. 欣喜的＃LESSON 79parent n. 父(母)亲flight attendant 空中乘务员frightened a. 害怕，担惊curious a. 急于了解，好奇的bomb n. 炸弹plant v. 安放＃LESSON 80palace n. 宫殿extraordinary a. 不平常的，非凡的exhibition n. 展览iron n. 铁various a. 各种各样的machinery n. 机器display n. 展览steam n. 蒸汽profit n. 利润college n. 学院＃LESSON 81presoner n. 囚犯bush n. 灌木丛rapidly ad. 迅速的uniform n. 制服rifle n. 来富强，步枪shoulder n. 肩march v. 行进boldly ad. 大胆的blaze v. 闪耀salute v.行李elderly a.上了年纪的grey a. 灰白的sharp a. 猛烈的blow n. 打击＃LESSON 82monster n. 怪物sailor n. 海员sight v. 见到creature n. 动物，生物peculiar a. 奇怪的，不寻常的shining a. 闪闪发光的oarfish n.桨鱼＃LESSON 83election n. 选举former a. 从前的defeat v. 打败fanatical a. 狂热的opponent n. 反对者，对手radical a. 激进的progressive a. 进步的ex- prefix (前缀，用于名词前)前....... suspicious a. 疑心的＃LESSON 84strike n. 罢工busman n. 公共汽车司机state v. 正式提出，宣布aggreement n. 协议relieve v. 减轻pressure n. 压力，麻烦extent n. 程度volunteer v. 自动提出，自愿gratitude n. 感激Press n. 新闻界object v. 不赞成，反对＃LESSON 85inform v. 告诉，通知headmaster n. 校长contribute v. 捐助，援助gift n. 礼物，赠品album n. 签名本，相册patience n. 耐心encouragement n. 鼓励farewell n. 告别honour n. 敬意coincidence n. 巧合total n. 总数devote v. 致力于gardening n. 园艺hobby n. 爱好，嗜好＃LESSON 86swing v. 转向speedboat n. 快艇desperately ad. 绝望的companion n. 同伙，伙伴water ski 滑水buoy n. 浮标dismay n. 沮丧tremendous a. 巨大的petrol n. 汽油drift v. 飘动，漂流gently ad. 缓慢的，轻轻的＃LESSON 87alibi n. 不在犯罪现场commit v. 犯(罪\错) inspector n. 探长employer n. 雇主confirm v. 确认，证实suggest v. 提醒truth n. 真相＃LESSON 88trap v. 陷入，使陷于困境surface n. 地面，外表explosive n. 炸药vibration n. 震动collapse v. 坍塌drill v. 钻孔capsule n. 容器layer n. 层beneath prep 在......之下lower v. 放下，降低progress v. 进展，进行smoothly ad. 顺利的＃LESSON 89slip n. 小错误comedy n. 喜剧present v. 演出queue v. 排队dull a. 枯燥，五味artiate n. 艺人advertiser n. 报幕员＃LESSON 90chip n. 油炸土豆片overfish v. 过渡捕捞giant ad. 巨大的terrify v. 吓，失恐吓diver n. 潜水员oil rig 石油钻塔wit n. 理智，头脑cage n. 笼shark n. 鲨鱼whale n. 鲸variety n. 品种cod n. 鳕skate n. 鳐factor n. 因素crew n. 全体工作人员＃LESSON 91balloon n. 气球royal a. 皇家spy v. 侦察track n. 轨迹，踪迹binoculars n. 望远镜＃LESSON 92fast ad. 熟(睡)ladder n. 梯子shed n. 棚子sarcastic a. 挖苦的，讥笑的tone n. 语气，腔调＃LESSON 93noble(title) a. 高尚的，壮丽的nonument n.纪念碑statue n. 雕像liberty n. 自由present v. 赠送sculptor n. 雕刻家actual a. 实际的，真实的copper n. 铜support v. 支持，支撑framework n. 构架，框架transport v. 运送site n. 场地pedestal n. 底座＃LESSON 94instruct v. 指导，传授Los Angeles 洛杉矶reluctant a. 勉强的，不愿意的weight n. 重物underwater a. 下水的tricycle n. 三轮车compete v. 比赛，对抗yard n. 码gasp v. 喘气＃LESSON 95fantasy n. 梦想故事ambassador n. 大使Esalopia n. 艾斯卡罗比亚frightful a. 可怕的，令人吃惊的fire extinguisher 灭火器drily ad. 冷淡的，枯燥五味embassy n. 大使馆heaven n. 天，天堂basement n. 地下室definitely ad. 肯定的post v. 派任shot n. 子弹＃LESSON 96festival n. 节日lantern n. 灯笼spectacle n. 景象，壮观，场面。

英语酒店知识点总结The hotel industry is a large and growing sector of the tourism and hospitality industry. It encompasses a wide range of businesses, from small bed and breakfasts to large luxury resorts. Understanding the basic knowledge of the hotel industry is important for those working in the field or for those interested in a career in hospitality.In this article, we will discuss the key knowledge points of the hotel industry, including the various types of hotels, hotel management and operations, customer service, and industry trends.Types of hotelsThere are several different types of hotels, each catering to a specific market segment and offering specific amenities and services. Understanding the different types of hotels is important for both hotel owners and managers, as well as for guests who are looking for accommodation options.1. Full-service hotels: Full-service hotels offer a wide range of amenities and services, including restaurants, bars, room service, and recreational facilities. They are usually located in city centers or popular tourist destinations and cater to both business and leisure travelers.2. Boutique hotels: Boutique hotels are small, stylish hotels that often offer personalized service and unique design elements. They are usually located in trendy neighborhoods and cater to discerning travelers looking for a more intimate and authentic experience.3. Resort hotels: Resort hotels are typically located in scenic locations such as beaches or mountains and offer a wide range of recreational activities and amenities, such as swimming pools, spas, and golf courses. They are popular among leisure travelers looking for a relaxing and indulgent vacation.4. Budget hotels: Budget hotels offer basic accommodation and limited amenities at an affordable price. They are popular among budget-conscious travelers and are often located near transportation hubs or in suburban areas.5. Extended stay hotels: Extended stay hotels cater to long-term guests, such as business travelers or individuals relocating to a new city. They offer spacious rooms or suites with kitchen facilities and often provide housekeeping and other services tailored to long-term stays.Hotel management and operationsHotel management involves overseeing the day-to-day operations of a hotel, including staffing, guest services, marketing, and financial management. A successful hotel manager must have a strong understanding of the following key areas:1. Front office management: The front office is the hub of hotel operations, responsible for guest check-in and check-out, reservations, and concierge services. Front office managers must ensure smooth and efficient operations, as well as provide exceptional customer service to guests.2. Housekeeping management: Housekeeping is responsible for keeping the hotel's rooms and public areas clean and well-maintained. Housekeeping managers must oversee staffing, scheduling, and quality control to ensure a high level of cleanliness and guest satisfaction.3. Food and beverage management: Food and beverage operations include the hotel's restaurants, bars, room service, and banqueting services. Food and beverage managers must manage the kitchen and service staff, as well as oversee menu development, pricing, and inventory control.4. Revenue management: Revenue management involves maximizing hotel revenue through effective pricing, distribution, and inventory management. Revenue managers must analyze market trends, competitor pricing, and demand forecasts to optimize room rates and occupancy levels.5. Marketing and sales: Hotel marketing and sales involve promoting the hotel's brand, attracting new guests, and maximizing revenue through various channels, such as online travel agencies, corporate accounts, and direct bookings.Customer serviceProviding exceptional customer service is essential for the success of any hotel. Guest satisfaction and loyalty are critical to maintaining a positive reputation and driving repeat business. Key aspects of providing excellent customer service include:1. Personalized service: Understanding and catering to the unique needs of each guest is essential for providing a memorable and satisfying experience.2. Effective communication: Clear and timely communication with guests is important for addressing their needs and resolving any issues that may arise during their stay.3. Anticipating guest needs: Proactive service that anticipates and fulfills guest needs before they have to ask is a hallmark of exceptional hospitality.4. Problem solving: Effectively resolving guest complaints and concerns in a timely and satisfactory manner is essential for maintaining positive guest relations.Industry trendsThe hotel industry is constantly evolving, with new trends and developments shaping the landscape of hospitality. Some current and emerging trends in the hotel industry include:1. Sustainability: Many hotels are implementing environmentally friendly practices, such as energy and water conservation, waste reduction, and sustainable sourcing, to appeal to eco-conscious travelers.2. Technology integration: Hotels are increasingly utilizing technology to enhance the guest experience, such as mobile check-in, keyless room entry, and in-room digital concierge services.3. Health and wellness: Wellness-focused amenities and services, such as fitness centers, spa facilities, and healthy dining options, are becoming more prevalent as travelers prioritize health and wellness.4. Customization and personalization: Hotels are offering more personalized experiences and tailored services to cater to the individual preferences and needs of guests. ConclusionThe hotel industry is a dynamic and diverse sector of the hospitality and tourism industry, with a wide range of accommodation options and service offerings. Understanding the key knowledge points of the hotel industry, including the various types of hotels, hotel management and operations, customer service, and industry trends, is essential for those working in or considering a career in hospitality. By staying informed and adaptable to new trends and developments, hotel professionals can ensure the success and sustainability of their operations.。