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前厅部前台标准用语1. May I have your passport for registration?可以出示一下您的护照我们为您做登记好吗？2. May I have your business card in order to update your businessparticulars?为方便我们为您提供更好的服务，请赐一张您的名片好吗？3. Mr.XX. I am just going to get your registration card. Would you please waita moment?XX先生,请您稍等片刻,我去取您的登记单.4. Mr.XX .What kind of room do you prefer?XX先生,您喜欢什么样的房间呢?5. How long will you stay with us?请问您打算住几天呢?6. May I know how would you like to settle your bill?请问您打算以何种方式付款呢?7. Would you please pay RMB1000 as deposit, that include your room chargeand other miscellaneous charge until you check out. If there are deposit rest, we will refund them to you upon check-out.麻烦您付1000元押金，多余部分将在您退房时退还给您。
8. I have received your RMB 1000 （as your deposit.）收您人民币1000元（作为您的押金.）9. Mr./Ms. XX would you please check these clauses to see if it is correct,thank you.XX小姐/先生，请您核对一下您的帐单，谢谢。
会务接待英语口语一、基本词汇尊贵的客人们：distinguished guests市长：mayor省长：governor 港督：HK governor总统(督)，校长：president副总统(督)，校长：vice president主席，董事长：chairman首相：prime minister部长：minister总理：premier阁下：your honar殿下：your excellency东道国：host接待会：reception热情好客：hospitality礼节礼仪：courtesy诚挚的：sincere、candid、hot-felt非凡的，杰出的：extraordinary二、常用句式1、我仅代表.....on behalf of/representing sb2、我很高兴可以向谁表达我的情感 Id like to express/extend (emotion)to sbfor sth3、我认为这是我的荣幸。
I regard it as my great honor/pleasure/privilege4、我想为...祝酒 May I propose a toast to...Cheers!May I ask you to join me a toast to...Cheers!May I ask you to raise your glasses to...Cheers!5、值此新旧(世纪)交替之际 at the turn of the year/century6、在...场合 at the occasion of7、进去享受美酒佳肴 enjoy wine and delicious to your hearts content三、例句我仅代表IBM上海分公司的全体员工，向为我们公司作出巨大贡献的来宾们表达我们诚挚的感谢和新年的祝福。
On behalf of all the staff of IBM SH Branch,Id like to express my sincere thanks and New Year wishes to all of you who make great contribution to our company.我无比荣幸的向大家介绍张先生，并欢迎他为我们进行精彩的关于网络营销的演讲I regard it as my great honor to introduce your Mr Zhang who is delivering a brilliant speech in the topic of web marketing.让我们举起酒杯，为我们的长久友谊干杯!Many I ask you to raise your glass to our long-term friendship,cheers!商务英语中级口语用语1、Im afraid that wont be possible,much as wed like to.尽管我们很想这样做，但恐怕不行了。
酒店涉外服务常见场景及基本用语一、当公司员工遇见外宾时，问候及指路常用语This is dragon house, welcome!Good morning/afternoon/evening ,How are you?Welcome to our hotel.Please go this way./This way please!二、Reception(接待处)1、前台接听外来电话专用语Hello, Dragon house，您好，卧龙公寓。
2、预订Advance Reservation、Check inA 电话预订Front desk, good morning, can I help you?B 订房R: Good morning/afternoon/evening! Sir/madam Can I help you? G: I’d like to check in. I’m from ×× company.R: Your name, sir.G: Smith, John Smith.R: Just a moment, yes, we have a reservation for you. Would you please sign your name here while I prepare your key card for you?R: Your room number is 8101, This is your key card, This way please. C行李员服务Sir, would you like me to help you carry your baggage?Let me help you. Carry your baggage.附：Asking what the client wants(询问客人要求)Do you want a single room or a double room?What kind of room would you like?How long will you be staying?Please pay a 200 yuan/RMB deposit.If you want to stay longer than scheduled, please.Come to our front desk to fill another form.单间：single room双人房：double room- 1 -三套间：three-room suite高套：super-class suite豪套：luxurious suiteVIP房：VIP suite通用祝福语：I hope you enjoy your stay here/with us.三、外宾到达客房（coming into the room）1、介绍房间设施This is bathroom/living room and here is the remote control for air-condition(空调). Telephone is there, and if you want to make urban calls（市话）, please dial 9 first before the number.If you want to make long distance call, please dial 8888 to contact our telephone exchange(总台) first.2、介绍可提供的客房服务 Room services叫醒服务G: Please call me at 8:00 in the morning.R: Your room number, please?G: Room 505, at 8:00 in the morning.R: OK,NO problem.免费早餐服务We can offer you free breakfast. Would you like to enjoy it in your room or in the dinning Hall?洗衣服务G: What if I’ve got something to be sent to the laundry(洗衣房)? R: Please fill in the laundry list in your room first. And then we’ll fetch it later. Dry-cleaning usually takes 3 days. We’ll send them back the day after tomorrow.R: Please sign your name, here.MINI吧We also have mini bar in the room with biscuits, coffee, drinks and necessities[ni′ses ti] offered.If you need anything, just ring for/call the reception desk.If you want to have your meals in the room, just dial room service.免费服务We offer many free services for you such as shoes polish, free breakfast, washing clothes by hands, and mobile phone recharge, internet connection service(上网服务).叫车服务Can you get me a taxi?Yes/All right, just a moment please.行李服务:见接待处情景C夜床服务At 9:00, Good evening, this is waiter/waitress!DO you need any services at night? 祝福语：Good night!晚安房间清扫Would you like us to clean your room?四、结账 Checking outR: can I help you?G: I want to pay the bill/check out.R: This figure is the charge for the apartment.询问结账方式：How do you wish to settle your account?In cash or by credit card?退房手续：It’s all together ××× yuan.Please sign your name, here.This is your changes(这是找给您的零钱).五、送别服务 Seeing offSee you! Good-bye!Wish your good journey/trip!Welcome you next visit.附：常用单词、短语1、请带路 Please show me to my room.2、咖啡室 Cafe3、旅馆餐厅 hotel restaurant4、卖品部 hotel shop5、房间钥匙 room key6、叫醒服务 morning call service7、电传、传真服务 telex and fax service8、银行 bank9、内线 interior lines10、收据 receipt11、房号卡 room number card12、出租车 taxi13、24小时送餐服务 24 hours room services14、擦鞋服务 shoe shining service15、邮局 post office16、翻译服务 translators17、娱乐设施 amusement18、出租汽车服务 taxi service19、外线 outside lines关于禁忌：age, marriage涉及数字的情况：Would you please write it down? 能写下来吗？。
Front desk english前台英语Check-out离店退房G: guest（客人）R: receptionist（前台接待员）R: Good morning/afternoon/evening sir/madam, How may I assist you?早上/下午/晚上好，先生/女士，请问有什么可以帮到您？G: Good morning/afternoon/evening. I want to check-out.早上/下午/晚上好，我想要退房。
R: may I have you room number?请问您的房间号码是多少？G: 608.……Check the computer with guest room number and name……根据电脑登记核实客人房号和姓名R: The room 608 Mr, PETER LEE, right?.608房间，李彼得先生是吗？。
G: Right是的。
……Call to the housekeeping inform which room is check-out.……电话通知客房部XXX房间退房R: Mr, lee ,please return the room key to us. (if guest haven’t retur n the room key)李先生请还一下您的房卡。
（如果客人没有主动将房卡还回）G: Oh, sorry, I forget it. Here you are.哦，抱歉我忘了,给你。
R:Thank you Mr., lee. (take back the room key with two hands.) Did you used the mini-bar?谢谢您李先生。
（双手接过客人还回的房卡）请问您用过房间小酒吧的物品吗？G:No, nothing没有，什么都没有用过。
…When we waitting the room check we can talk with guest about: …当我们等待查房的时候可以和客人进行如下谈话。
商务英语礼仪接待情景对话Business English Etiquette Reception Scene DialogueCharacters:John - Businessman from the United StatesWang Li - Businesswoman from ChinaReceptionist - Hotel receptionist(Scene: A hotel lobby in Shanghai, China. John is waiting at the reception desk to check-in. Wang Li approaches him.) John: Good morning, I would like to check-in. My name is John Smith, and I have a reservation.John: Of course, here it is.(John hands over his passport to the receptionist.)Wang Li: Excuse me, Mr. Smith. I couldn't help but overhear that you have a reservation at this hotel. I'm also here for a business trip. My name is Wang Li. Nice to meet you.John: Hello, Ms. Wang. Nice to meet you too. Are you also checking-in at this hotel?Wang Li: Yes, I am. It's always more pleasant to stay at the same hotel as someone familiar, especially when traveling abroad.Receptionist: Mr. Smith, I have found your reservation. You have booked a deluxe room for two nights. We hope you will enjoy your stay with us. Here are your room key cards.John: Thank you. Can you also provide me with some information about the hotel facilities and any services available?John: That sounds great. Can I also arrange for a wake-up call tomorrow morning at 7 am?Receptionist: Absolutely, sir. We will make sure a wake-up call is set for 7 am tomorrow morning. Is there anything else I can assist you with?John: No, thank you. I appreciate your help.(Wang Li approaches John.)Wang Li: Mr. Smith, may I suggest having dinner together tonight? I know a great restaurant nearby. It's an opportunity for us to exchange ideas and get to know each other better.Wang Li: How about 7 pm? The restaurant is only a short walk from here. I can meet you in the lobby.John: Perfect. I'll see you at 7 pm.Wang Li: Great! It's settled then. I look forward to our dinner and discussing business opportunities.John: Likewise, Ms. Wang. Thank you for inviting me. I'llsee you later.(Wang Li and John exchange business cards.)(Scene: Later that evening, at a restaurant in Shanghai.)Wang Li: I hope you enjoyed your day, Mr. Smith. Shanghai is a vibrant city with many opportunities for business.John: I've heard that before. I believe shared meals can create a bond between business partners beyond the purely professional aspect.Wang Li: Absolutely, Mr. Smith. In China, we value personal connections and trust before engaging in business partnerships.John: I agree. Trust is crucial in business, and building relationships is a vital aspect of achieving that trust.Wang Li: I'm glad we share the same understanding, Mr. Smith.I believe our dinner tonight will contribute to a fruitful business collaboration.John: I couldn't agree more, Ms. Wang. I look forward to working together in the future.(The conversation continues as they enjoy their meal.)NOTE: This dialogue demonstrates a business Englishetiquette reception scene in a hotel setting. It highlights the importance of introductions, showing courtesy to one another,making reservations, asking for help or services, and building relationships through shared meals. The dialogue promotes cross-cultural understanding and showcases the significance of trust in business relationships.。
前台接待英语100句RECEPTIONR: RECEPTIONIST G: GUEST R: Good morning, Sir. Welcome to our hotel. Do you have reservation? 早上好,先生.欢迎光临我们酒店.请问您有预定吗?G: Yes, I have already booked the room from the booking center.是的,我已经通过订房中心订了房间.R: Would you please show me your passport?请您出示您的护照.G: OK, This is my passport and visa.好的,这是我的护照和签证.R: How many nights do you plan to stay with us?您打算在这住几天?G: Just one night, thank you就一个晚上.谢谢..R: How would you like to pay for your deposit, by credit card or in cash? 请问您怎样付押金呢?现金还是信用卡?G: Oh, by credit card, here you are.信用卡,这是我的卡.R: Excuse me, Sir, would you mind a smoking room?先生,您介意吸烟房吗?G: Non-smoking, please!请给我一个不吸烟房间,谢谢.R: All right, this is your room key, your room number is 936, on the non-smoking floor, enjoy your staying with us!好的,先生.这是您的房卡.您的房号是936,在不吸烟楼层,希望您入住愉快.G: Thank you very much!非常感谢.R: Would you tell me the spelling?您能告诉我名字的拼写吗?R: Sorry, sir. The lady you are looking for is not staying in our hotel. But there is a reservation for her. Would you like leave a message, and we will tell her when she checks in.对不起,先生,您要找的女士现在还没有入住我们酒店.但是她已经预定了房间.您需要给她留一个留言吗?我们可以在她入住的时候告诉她.R: I’ll make sure that Mr. Alan gets the message.我保证ALAN先生一定会收到留言.R: May I know your name, madam? I’ll make a call and tell him you are here.我能知道您的名字吗?女士,我打个电话告诉他您在这.R: Sorry to have kept you waiting, Mr. Lee said that he would be here assoon as possible. Would you like to have a seat in the sofa over there, madam?女士,抱歉让您久等了.李先生说他马上下来,您能在那边沙发上先坐一下吗?R: Just a moment, please. Let me check if there is a room available.请稍等,我帮您查一下是否还有房间.R: I’m sorry, but we are fully booked for single rooms. Would you like to have a double room instead?对不起,我们的大床房已经预定满了,您介意一个双床的房间吗?R: This is the best price we can offer, because the company doesn’t make a contract with us.由于您的公司没有和我们签协议,所以这是我们能提供的最优惠的价格.R: We have taken note of that. Please confirm the specific date by telephone, fax or email the day before your arrival.我们已经接受您的预定,您可以在入住之前再次确认.R: Thank you for your calling, we will look forward to having you with us soon.感谢你的来电,我们忠心期待您的到来.R: Sorry, all our rooms are fully occupied.不好意思,酒店已经满房.R: Would you please take a double room for tonight? We’ll help you tochange the best room tomorrow.您今晚先住一个双床的房间,我们明天帮您换.R: Sorry, since most of the rooms are occupied at the moment, we can only offer you two rooms on the different floors. Will that be all right? 对不起,由于酒店已经满房,所以我们只能提供两个不在一层的房间,您介意吗?R: You may come here again tomorrow morning if you want to make a change.如果您想换房,您可以明天早上过来.R: Your room faces south and it is beautiful.您的房间向阳,风景很不错.R: This room is spacious and cozy. I’m sure you will have a good rest.这个房间非常舒适,我保证您能休息的很好.R: If you want to late check out at 3:00pm, please contact with the assistant manager.如果您希望下午3:00退房,请联系大堂副理.R: A safety box is offered both in the front cashier’s counter and your room. You can deposit your valuables there.房间和前台结账处都有提供保险箱,您可以把贵重的东西放在里面. R: Your Company will pay the room charge, while the others should be paid at you expenses.您的公司会替您支付房费,您只需要付杂费.R: Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your room?如果您希望开通您房间的电话,您需要交一些押金.R: We have fax and Internet service in the business center.我们商务中心提供传真和上网服务.R: You can leave your luggage at the concierge.您可以把行李寄存在礼宾部.R: The bellman will send your luggage to your room as soon as possible. 行李员会马上把您的行李送到您的房间.R: We will look into the matter immediately. Thank you for telling us.感谢你致电,我们马上处理此事.R: I’m awfully sorry for that. I’ll see to it right away.十分抱歉,我马上帮您解决.R: I’m afraid I can’t do that for you. It’s against our regulations.我恐怕不能那样做,这是违反酒店规定的.R: How much would you like to change, sir?您需要换多少钱?R: Would you please fill in the exchange memo?您能填写一下外币兑换单吗?R: Here is your bill list, please check it and sign here.这是您的账单,请核对后签字.R: Sorry, the invoice cannot exceed.对不起,发票不可以多开.R: Here is your receipt, please keep it carefully. 这是您的账单,请妥善保存.CHECKOUTC: CASHER G: GUEST C: Good morning, Sir. May I help you? /Checking out?早上好,先生,退房是吗?G: Yes, please.是的.C: May I have your room card and key card? / Which room, Sir?请问您的房号是多少?G: OK. Here you are. /~~好的,给你我的房卡.C: So, Mr. ~~, Room NO. Is ~~您的房号是~~~G: Correct.对C: Excuse me, Sir. Wait for a moment, please. And please allow the House keeper Check the room.请稍等,客房服务员在帮您查房.G: No problem.没问题.C: Have you used the mini bar service last night?请问昨晚您有用客房里的酒水吗?G: Yes, ~~~~~是的,~~~~~~~CC: This is your bill, Sir. Pease recheck every charge. Let me show you: the room charges, laundry service, breakfast ~~~这是您的账单,请您核对一下各项费用:这是您的房费,洗衣费,早餐~~ G: No.C: So may I have your signature here?请您在这里签名.G: Yah.C: Thank you谢谢C: How would you like paying your bill, by credit card or in cash?请问您怎样结账?信用卡还是现金?G: Credit card信用卡C: May I use it again?我能再用一下您的信用卡吗?G: Sure.当然C: Thanks a lot.非常感谢C: May I have your signature here, please.请您在这里签名C: Everything is OK now: the bill, the receipt, and I can offer you an envelope.好的,这是您的账单和发票,您需要信封吗?G: Thank you.非常感谢C: You are welcome. It’s my pleasure.为您服务是我的荣幸C: Thanks for you staying this time. Waiting for you next coming.Have a good journey. Goodbye.欢迎您再次光临G: Bye.再见C: How would you like paying your bill? Let me see, when you checked in, the deposit is ~~ dollars. /~~~ Euro.请问您怎样结账?您入住时的押金是~~美元/~~欧元G: Yes, I’d like to pay in cash. Can I use US dollars?我付现金,我能用美元吗?C: I’m afraid not, but you can change it into Chinese RMB. That lady can do it for you. And the amount is about ~~ RMB.恐怕不行,但是您可以换成人民币.这位女士可以帮您.汇率是~~G: OK.好的C: thanks for your understanding.谢谢您的理解C: Well, Mr. ~~. Because your room rate has charged to the travel agency. And no other charged, so everything is ok.您的房费旅行社已经给您付过了,房间也没有别的杂费,所以帐已经接好了.G: All right.好的C: Have a nice day! See you next time.祝您愉快.C: Would you please use another credit card? Because you credit card has been expired. /declined.你能换一张别的信用卡吗?这张卡可能有一些故障.G: Oh, I’m sorry.不好意思G: Excuse me? What is the checkout time?请问退房时间是几点?C: The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00.我们退房时间是中午12点,如果您12点以后18点之前退房,我们需要加收您半天房费.G: But I’m afraid I cannot come back before 12:00.May I speck to your manager?我恐怕我十二点之前回不来,我可以和你们经理通一下话吗?C: Yes, Sir. I’ll ask Assistant Manager for instructions.好的,先生,我帮您联系大堂副理C: Excuse me, Sir. Do you know where is the in your room?不好意思,先生,请问您把放在您房间哪里了?G: I don’t know.我不知道C: Would you like to settle the accounts for your room and room ~~~, is it right? /Would you like to pay the hotel bills together with ~~~room~~~?C: The ~~ company has arranged to pay your bill.C: Did you have any bill in the restaurants today?您今天在餐厅还有别的消费吗?C: your company unit will pay the rent of your room while the others should be paid at your expenses, Sir.您的房费由您公司替您支付,杂费需要您自己付C: Here’s one more bill for your drinks (telephone). Would you like to pay it now?这是您的酒水/电话费,您现在一起结吗?C: I’m sorry, Sir. There has been a mistake, please wait a moment while I check the bill.对不起,先生.这里有一些错误,请稍等,我再帮您查一下账单.C: Sorry, the invoice cannot exceed.对不起,发票不可以多开.C: Do you mean the invoice indicating /showing laundry charge.您的意思是发票需要包含您的洗衣费INQUIREMENTG：Guest R：Receptionist R：Good morning，sir/madam。
商务接待英语一、【商务接待英语翻译】“商务接待”英语翻译为：Business reception二、【发音】1.英[ˈbɪznəs rɪˈsepʃn]2.美[ˈbɪznəs rɪˈsepʃn]三、【例句】I am familiar with roads and urban areas of Jiangsu, Zhejiang road, is your business reception, ideal for sightseeing!本人熟悉市区道路及江、浙道路，是您商务接待，观光旅游的理想选择！四、【商务接待英语用语】1.I have long been looking forward to meeting you.早就想见您了。
2.I have heard a lot about you.久仰大名。
3.May I have your name?请问您高姓大名?4.How about your flight?一路上还好吧?5.I’ll be with you during your visit.您来访期间由我陪同。
6.If you have any question, feel free to ask.如果您有什么问题，请随时提问。
7.This is the schedule I have prepared for you. Let’s lookthrough it together.这是我为您准备的日程表，我们一起来过一遍吧。
8.We have arranged for you a king-sized bed room in theHilton Hotel. It’s about 20-minute drive from our company.我们已经为您准备了希尔顿酒店的大床房。
从我们公司开车去大概要20分钟。
9.Our manager is expecting you in his office.我们总经理正在他的会议室恭候您的大驾。
以下是⽆忧考为⼤家整理的关于职场英语⼝语对话：公司前台接待常⽤英语对话的⽂章，供⼤家学习参考！许多规模较⼤的公司都会有⼀个接待员，我们通常称作前台(receptionist)。
可不要⼩瞧这个职位，前台的⼯作也是复杂多样的。
⽽且有个好的前台对公司来说⾮常重要，因为前台是访客在公司接触到的第⼀个⼈，前台可是会左右客⼈对公司的第⼀印象哦。
Rose 就是 Modern Office Ltd。
公司的前台，现在我们来看看她是怎样接待来访客⼈的吧。
Dialogue 1 Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会⾯，看 Rose 怎样接待如约前来的 Mr. Hussein。
ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。
ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。
(DIALS) MARIA: Mr. Shelli's Office。
ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。
前台接待访客常用会话（1）许多规模比较大的公司都有一个接待员，我们通常叫前台。
The work of a receptionist is interesting and varied. 前台的活可是不少。
The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.我们来看看Rose 这位前台是怎样接待来访客人的吧。
Rose is a receptionist at Smilewears Imp&Exp Co. LTD. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.ROSE: Good morning. Can I help you?MR HUSSEIN: Good morning. Is this Smilewears Imp&Exp Co. LTD?ROSE: Y es it is.MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.ROSE: May I have your name, please?MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.(DIALS)MARIA: Mr Shelli's Office.ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.MARIA: Mr Omar Hussein?ROSE: Y es, he's from the Gulf Trading Company.MARIA: Oh, yes, that's right. I'll come and fetch him now.ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.MR HUSSEIN: Thank you.MARIA: Mr Hussein?MR HUSSEIN: Yes, that's right.MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.前台接待访客常用会话（2）一般的访客都是提前有预约的。
酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
前台接待常用英语第一篇：前台接待常用英语打招呼或者问候：Good morning/Good afternoon/Good evening, this is Haicheng Agricultural Group, may I help you? 早晨/下午/晚上好，这里是海诚农业集团，请问有什么可以帮到您？Welcome to Haicheng Agricultural Group.May I help you? 欢迎光临海诚农业集团。
询问访客身份：May I have your name? 请问您的姓名? How to spell your name? 怎么拼写你的名字?What company are you from?/ could you tell me what company you are representing? 您来自哪家公司？Would you give me your businese card? 能赐一张您的名片吗? May I see your ID, please? 你有证件吗? Do you have an appointment? 请问您预约了吗? Did you make an appointment with him/her? 你跟他/她预约了吗? Can I ask what you wish to see him about? 我能问一下您要见他有何事吗？签字登记：Please sign your name here.请在这签名.请客人稍等：Please have a sit and wait a few moment!请您坐下稍等片刻。
Please follow me.Sit down here, please.I'll see if he/she's available now.请跟我来，请坐，我去看一下他/她是否有空。
8、Would you like(drink)tea or coffee? How do you like your coffee? 您想喝点什么？茶还是咖啡?要什么样的咖啡？（是否加奶或加糖）9、Mr.X/Ms.X is expecting you, I'll tell him you're here.X先生/女士正在等您，我告诉他/她您已到。
工作行为规范系列某前台接待处岗位礼貌用语（标准、完整、实用、可修改）编号：FS-QG-37573某前台接待处岗位礼貌用语Politeness at a reception desk post说明：为规范化、制度化和统一化作业行为，使人员管理工作有章可循，提高工作效率和责任感、归属感，特此编写。
一、欢迎(Greeting):1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Goodmorning/afternoon/evening，welcometoHuiMeiHotel.”2、“见到您真高兴!”“Nicetomeetyou!”3、“好久不见，您还好吗”“Longtimenosee.Howareyou”4、“敬请光临!”“Wewelcomeyouandwouldappreciateyouradvice!”二、询问(Inquiry):1、“您好，请问您有预订吗”“Excuseme，doyouhaveanyreservation”2、“请问您需要住多久呢”“Excuseme，howlongwillyoustaywithus”3、“请问有什么可以帮到您吗”“WhatcanIdoforyou”4、“请出示一下您的证件好吗”“MayIhaveyourpassportplease”5、“请问您需要叫醒服务吗”“Excuseme，doyouneedmorning-callservice”三、道歉(Apologize):1、“不好意思，打扰您了。
”“Iamsorrytodisturbyou”2、“非常抱歉，这是我的错。
”“IthinkIamverysorry，it’smyfault.”3、“对本酒店给您造成的不便之处我们深感歉意!”“Weareawfullysorryfortheinconvenient.”4、“不好意思，让您久等了。
”“Iamsorrytohavekeptyouwaiting.”请输入您公司的名字Foonshion Design Co., Ltd。
前台接待日常英语口语第一篇：前台接待日常英语口语前台接待日常英语口语前台接待日常英语口语 Part 1 Greetings问候1.Welcome to XXXX Hotel.I’m..., what should I call you, please? 欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.Myname is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.Whatkind of room would you like ? 请问您需要什么类型的房间。
7.Sorry,I don’t quite understand.对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time.抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We canonly keep your table /room till … 我们能保留您的房间直到...12.Let meshow you to your room ,this way please.让我带您到房间，这边请。
Reception1.In the airportA: Excuse me; are you Mr. Wilson from the International Trading Corporation?B: Yes.A: I’m Angela, marketing assistant of Honsun. It is a pleasure to meet you. And this is Mr B: Pleased to meet you.C: Nice to meet you.A: Welcome to Guangzhou. We have been expecting you ever since we received your email informing us of your arrival.B: Thank you. We are very glad to come to meet you in Guangzhou. And we hope meeting inperson will surely increase our mutual understanding and further business development between us.A: That’s also our wishes. Our car is waiting over there. Please come with me. We will takeyou to the Hotel in Conghua.At the Hotel lobby, Mr. was discussing with Mr. about the arrangement for their visit.A: We’ve got a very full schedule, I’m afraid. Angela will show you our arrangement first. B: All right. I’m all ears.A: We have arranged a banquet in honor of your delegation at 7:30 p.m. Tonight. Mr. Zhi the CEO of our company, Mr. Zhang the COO and CFO of our company, and Mr. Luo the CTO of our company will be present.B: That’s very kind of you. I feel great honored. Tomorrow morinIn the carA: Did you have a nice trip?B: Yes, we are, except a little tired.A: We have booked you a room in the Hotel, in a quiet and beautiful place, and you can have a good rest tonight.B: Thank you very much. You are so considerate.A：partyB:A:What kind of Chinese food do you like?B:In the hotelS机场接客1. 2. How do I address you?3. May name is Erik . I’m from TS VALVE. I’m here to meet you.4. We have a car over there to take you to your hotel. Did you have a nice trip?5. Mr. Zhan Zheng asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Erik, an Int’l salesman in the Marketing Department.2. Hello, I am Erik, an Int’l salesman of TS V ALVE. It is a pleasure to meet you.4. Let me introduce you to Mr. Zhan Zheng, general manager of our company.6. If I’m not mistaken, you must be Miss Chen from France.7. Do you remember me? Erik from Marketing Department of TS V ALVE.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?13. I’ am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about…? /What is your opinion?/What is your point of view?10. No wonder you’re so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That’s just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean…is that right?7. Excuse me for interrupting you.社交招待1. Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can’t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. E xcuse me. I’ll be right back9. Excuse me a moment.辞别1. Wish you a very pleasant journey home. Have a good journey!2. Thank you very much for everything you have done for us during your stay in China.3. It is a pity you are leaving so soon.4. I’m looking forward to seeing you again.5. I’ll see you to the airport tomorrow morning.6. Don’t forget to look me up if you are ever in Taizhou. Have a nice journey!约会1. May I make an appointment? I‘d like to arrange a meeting to discuss our ne w order.2. Let’s fix the time and the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I’m afraid I have to cancel my appointment.7. It looks as if I won’t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I’m afraid we can’t do much right now.答复询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won’t you have a look at the catalogue and see what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It’s our principle in business “to honor the contract and keep our promise〞.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We’d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I’m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. This product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product’s function.38. The product has just come out, so we don’t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.广交会常用外语(二)品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive. Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don’t give any commission [kə'miʃən]回扣、佣金in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It’s too high; we have another offer for a similar one at much lower price.16. But don’t you think it’s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If you can go a little lower, I’d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I’m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can’t re duce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What’s min imum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?41. We regret that the goods you inquire about are not available.客人答复订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I’d like to order 600 sets.49. We can’t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I ‘m sorry. We can’t advance the time of delivery.63. I’m very sorry for the delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let’s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you’d better ship the goods en tirely.75. We’ll try our best. The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76. I’m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I’ll find out with our home office. We’ll do our best to advance the time of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.参观工厂1. You’ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let’s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company.It’s an honor to meet.Nice to meet you . I’ve heard a lot about you.How do I pronounce your name?How do I address you?It’s going to be the pride of our company.What line of business are you in?Keep in touch. Don’t mention it.Excuse me for interrupting you.I’m sorry to disturb you. Excuse me a moment. Excuse me. I’ll be right back.What about the price? What do you think of the payment terms?How do you feel like the quality of our products? What about having a look at sample first? What about placing a trial order?The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?You can rest assured.We are always improving our design and patterns to confirm to the world market.This new product is to the taste of European market.I think it will also find a good market in your market.Fine quality as well as low price will help push the sales of your products.While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.Reliability is our strong point.We are satisfied with the quality of your samples, so the business depends entirely on your price.To a certain extent，our price depends on how large your order is.This product is now in great demand and we have on hand many enquiries from other countries. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?Here are our FOB price. All the prices in the lists are subject to our final confirmation.In general, our prices are given on a FOB basis.Our prices compare most favorably with quotations you can get from other manufacturers. You’ll see that from our price sheet. The prices are subject to our confirmation, naturally.We offer you our best prices, at which we have done a lot business with other customers. 我们Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive.Heavy enquiries witness the quality of our products.We regret that the goods you inquire about are not available.My offer was based on reasonable profit, not on wild speculations.Moreover, we’ve kept the price close to the costs of production.Could you tell me which kind of payment terms you’ll choose?Would you accept delivery spread over a period of time?广交会-英语角〔大家一起学习交流〕：展会谈判交流英语句型A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price.B: well, if you take quality into consideration, you won't think our price is too high.A: Let's meet each other half way.- 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
