咨询管理对工厂调查问卷seek； pursue； go/search/hanker after； crave； court； woo； go/run after工厂调查问卷Factory Survey Questionnaire加工Processing 组装Assembling 消费品Consumable 化工Mechanical电子Electronics 汽车零部件Auto Parts 医药Medical 其他Others2.产品Product _____________________ 雇员人数Number ofEmployees_____________________3.制造类型Manufacturing Type 离散型Discrete 重复型Repetitive4.销售额Sales Revenue______________________II. 技术信息Basic Information1.是否有局域网Do they have a LAN 是Yes 否No2.是哪种类型的局域网What is the type of LAN列类型供选择___________________3.是否有数据库,是哪种类型What database do they use if any列类型供选择___________4.是否有电脑,数量多少How many PCs are they using now if any________________________________5.是怎样的平台What kinds of platform列类型供选择___________________________6.是否正在使用管理信息系统, 使用情况如何Are they using a MIS now How aboutit __________________7.是否有财务系统,是什么系统What financial system are they using now ifany______________________8.有多少工作地点How many physical sites do they have______________________________________9.是否通过ISO9000认证Have they passed the certification of ISO9000 是Yes否No10.工厂生产中存在着怎样的困难What issues in your factory harrass you most过于开放__________计划Plan1. 您的部门中使用电脑吗如果是的话,有多少台电脑,什么型号的 Do you use computersin your department If so, how many and what kind___________________________________________________________________________ _______________2. 您的工厂中发放正式的生产工作单吗您是如何操作的Do you release formalproduction work orders to the factory How do you do that___________________________________________________________________________ _______________3. 您是否考虑过库存情况Have you ever consider the inventory 是Yes 否No4. 组装的提前期是如何决定的What’s the lead time for assembly___________________________________________________________________________ _______________5. 你计划制定周期为多久How long is your planning horizon季度Quarterly 每月Monthly 每周Weekly 每天Daily6. 你凭什么制定计划What’s you planning source_____________________________________________7. 如何决定制造/采购的时机和数量你怎么制定计划How do you decide when tomake/purchase and how muchHow do you make plan___________________________________________________________________________ ___________8. 是否有工厂日历Do you have factory calendar 是Yes 否No9. 你所面临的最大问题是什么你期望利用电脑改进哪些工作What’s your biggestproblem What do you expect the computers to improve your operation___________________________________________________________________________ ______________________________________________________________________________________ ___________采购Purchasing1. 部门职员人数 Total staff in your Dept. ______ 采购员人数Number of buyer_______________采购物料数量Number of purchased items_______ 采购零件Purchased parts _______________原料Raw materials ______在购买过程中您使用电脑吗多少台,什么型号Do you use computers in purchasing How many and what kind___________________________________________________________________________ ______________您的采购流程是怎样的What’s your purchasing procedure___________________________________________________________________________ _______________您是否正在使用采购订单进行采购Do you use formal purchase orders 是Yes 否No采购材料时间 times for purchased items –最长longest ___________最短Shortest ___________原因Mean ___________采购零件的频率Frequency of ordering eachpart_______________________________________________您是如何知道订购的时间的How you know when to place an order__________________________________________________________________________________________________________ _______________您是如何知道订购的数量的How do you decide how much to order __________________________________________________________________________________________________________ _______________您是如何判断供货商的价格是否合理的您有没有固定的供货商How do you decide on a fair price with vendors Do you have approved vendors___________________________________________________________________________ _______________您购买物料时是否会参考它们过去的价格Do you purchase items according to the history price records___________________________________________________________________________ ________________您是否专门为每个供货商和物料订立价格乘子Do you have price matrix for each vendor and item 是Yes 否No您是否会查看供货商以往的表现Do you assess historical vendor performance是Yes 否No您在采购时是否会先查询该物料的库存状况Can you enquiry the detail of the item’s inventory situation when you do purchasing______________________________________________________________您在采购中遇到的最大的问题是什么What are your biggest problems in purchasing________________________________________________________________________________ 库存控制 Inventory Control员工总数Total staff:_________________仓库数量及种类 Number and kinds ofstockrooms__________________________________仓库是如何安排的 How are the stockroomsorganized________________________________您所保留的库存记录是怎样的 What kind of inventory records do youkeep_____________________________________________________________________您是否统计实际盘存多久统计一次Do you do physical inventory Howoften _____________________________________________________________________________________您是否进行循环盘点.Do you do cycle count Yes No物料发放的审批步骤是怎样的How are material issues authorized_____________________________________________您是否正在使用工作订单和领料单Do you have formal work orders andpick lists Yes No您是否有安全库存Do you have safety inventory Yes No您生成和使用何种库存报表多久制作一次What kinds of inventory reportsdo you use and produce forothers How often are they produced_____________________________________________________________________________________________________________________________________________是否所有的物料项目都有唯一的零件号码Do all items have unique partnumbers Yes No您所面临的最大问题是什么您期望利用电脑改进改进哪些工作What’s your biggest problems. What doyou hope the computers can improve your operation_____________________________________________________________________________________________________________________________ ________产品与车间Production & Shop Floor员工总数Total staff __________主要设备Main equipment___________________________________________________________________工作中心数量,它们是如何组织的,它们位于何处Number of workcenter,how theyare organized, and where are they located___________________________________________________________________________ _____________什么是最主要的瓶颈What are the mainbottlenecks_______________________________________________________________________________________________________________________ _____________您是否正在使用生产订单,领料单和工序进行管理.Do you use formal manufacturing orders, picklists, and routings Yes No您是否使用发料单Do you have and use a dispatch list Yes No您如何重定工作时间表您若何做CRP及安排生产How do you rescheduled the work How do you do CRP and arrangeproduction_________________________________________________________________生产经理和领班使用何种报告来完成他们的工作What kinds of reports doproduction managers and foremen use to do their jobs____________________________________________________________________________________________________________________________________________ ______________生产经理和领班向他们的老板提供何种信息What kind of information doproduction managers and foremen provide to theirboss____________________________________________________________________________________________________________________________________________ ______________工程Engineering员工总数Total staff _____________________________________物料清单BOM工序Routing成本信息Costing information是否实施工程更改操作简要描述该过程.Is a formal engineering change procedure implementedBriefly describe the process.__________________________________________________________________________________________________________________________________________销售,市场Sales, Marketing员工总数Total staff ____________ 在外销售人员Outside salespeople__________订单输入人员Order entry people_________________________________________________________市场Marketing________________________________________________________________________有效客户数量Number of activecustomers___________________________________________________您是否会制作销售预测如果是您会怎么做Do you develop a sales forecast and if so how is it done___________________________________________________________________________ ____________预测限度是什么What’s the forecast horizon____________________________________________在您的部门里是否使用计算机有多少,什么种类您如何使用它们Do you use computers in your department How many and what kind How do you usethem_____________________________________________________________________________________________________________ ___________您输入订单时,是否会查看产品的可用性如何做When you enter orders, do you check the availability of product How__________________________________________________________________________ ___________________________________________________________________________ ______________您是否给客户发送订单确认Do you always send an order confirmation to the customer 是Yes 否No如果客户向您讯问他的订单状况,您需要做些什么来提供信息给客户,这个过程需要多久If a customer called you to ask about the status of his order, what would you need to do to provide the information to him and how long would it take __________________________________________________________________________________________________________________________________________ _______________您是否做信贷检查Do you have credit check 是Yes 否No您是否使用价格乘子Do you have price matrix 是Yes 否No您使用何种报表您希望有何种报表What kind of reports do you use What do you wish youhad________________________________________________________________________ _____________您所面临的最大问题是什么您期望利用电脑改进改进哪些工作What’s your biggest problems. What do you hope the computers can improve youroperation_________________________________________________________________________________________________________________________ _______________财务Accounting员工总数Total staff ______________________________在您的部门里是否使用计算机有多少台,什么型号 Do you use computers in your department How many and what kind___________________________________________________________________________ _______________您是否需要处理多币制的事务Do you have a need to handle multi-currency transactions 是Yes 否No是否所有的财务事务都是手工输入的或者有部分是从其他系统中导入的Are all accounting transactions manually entered, or are some brought over from other systems___________________________________________________________________________ _______________每月完成总帐需要花费多长时间How long does it take for you to close a month in G/L___________________________________________________________________________ _______________您是否使用标准、实际或平均成本系统Do you use standard, actual, or average cost system______________________________________________________________________________________ _______________库存价值是多少占年销售额的百分之几What’ s your inventory value How muchis this as a percent of annual sales___________________________________________________________________________ _______________________________________________________________________________ _______________您每月需要打印多少发票每张发票有多少行物料How many invoices per month do you print and how many line items per invoice__________________________________________________________________________ _货运和发票之间是否有自动的链接Is there an automated link between shipping and invoicing 是Yes 否No应收帐和总帐之间是否有自动的链接Is there an automated link between A/R and G/L.是Yes 否No您每月需要付多少款您用什么方式付款采购和应付帐之间是否有自动链接应付帐和总帐之间是否有自动链接How many payments do you make each month What methods do you use for payment Is there an automated link between purchasing andA/P Is there an automated link between AP and GL___________________________________________________________________________ ______您的部门生成何种报表What reports does your department produce___________________________________________________________________________ ______您所面临的最大问题是什么您期望利用电脑改进改进哪些工作What’s your biggest problems. What do you hope the computers can improve your operation_____________________________________________________________________________________________________________________________ _________。
