Lost Sales Lost Credibility Lost Customer Loyalty LateDeliveryCharges
Extra Setups
Excess Inventory
LongCycleTimes
Supplier Quality
Non-ContractualW arranty ExpeditingCosts
Team Leader:
____________________ Peter E. Teti
BusinessM anager ________________________ Dave Lewis
Quality/CQEResource: ____________ EngineeringM anager ___________________
CentralQuality/CQEResource: PeteTetiandJohnGaughan (AQS, IQA, SW QA, etc.)
EstimatedExpenses(Travel/DirectCharge)
EstimatedProjectTimeline: Approximately3months;ECD: 8/15/02 FinalReportResponsibility: JackStromandPeteTeti (TeamLeader/Functional Area Member)
ActivityScope/M ission: DMAICapproach. Incorporateneededprocessimprovements. Initiate appropriatedesignchangesbasedonfollow-upProcessCapabilityStudyfor improvedprocess.