国际商务英语考试(笔试一级)

全国国际商务英语考试（一级）大纲九、考试组织机构由常设的“全国国际商务英语考试中心”负责组织考务培训、命题、考试、阅卷和认证工作。

由来自相关行业和高校的专家组成专家委员会，指导考试和认证工作。

通过考试中心资质认证的各地高校和培训机构可以申请设立考点。

考试中心对各地考点实行年审和动态管理。

十、考试时间每年四月第二个星期六组织一次考试。

十一、考试成绩和认证考试分为笔试和口试两部分。

笔试总分为100分，成绩60分以上（含60分）为通过；口试总分为50分，成绩30分以上（含30分）为通过。

被测试者须同时报考笔试和口试部分，笔试和口试均通过的被测试者可获得由商务部中国国际贸易学会颁发的证书。

商务英语考试大纲添加时间：2009/3/6 浏览次数：[ 3603 ] [ 字体：大中小 ]（一）考试形式◇本专业考试为标准化考试，总分值100分◇标准题种类：单选题、多选题、判断题◇考试题量：单选题40道、多选题15道、判断题30道◇考试时间：90分钟（二）考试重点内容和比例◇接待买主到旅馆、安排商务会面、买主电话应接和接见（10%）；◇产品的包装、式样的描述，展览室、工厂的参观，产品价格的谈判(25%)；◇付款、交货条件的确定，货运及货运出现问题的处理，协议的签订(20%)；◇商务午餐的礼仪和对食物的赞美，倒酒、喝酒的礼仪，购物、观光的建议和过程，在美国人家中和参加宴会的基本礼仪和说话方式(25%)；◇到海外出差前的预订旅馆和订约会，在外海使用大众交通工具的方式，旅馆住宿和商务会晤，紧急情况的处理等（20%）。

（三）考试内容n 接买主1. 了解接客户要事先约定地点，询问客户的外形等2. 掌握第一次见到客户的招呼用语3. 掌握询问对方时间安排的方式并确定会面时间4. 掌握电话中的语气及会话方式5. 了解听不懂时的处理方法6. 熟练掌握介绍公司产品时的用语和方式n 商务谈判1. 掌握产品的包装、式样、质地等的介绍方法2. 了解产品的说明书及产品相互比较的说法3. 熟练掌握参观展览室的产品的操作介绍4. 熟练掌握商品价格中高、低价格的表示方法5. 熟练掌握折扣的表示方法6. 掌握行程表的安排和介绍7. 熟练掌握带领客户参观工厂常用的一些语句8. 掌握相关数字的说法n 协议的签订1. 掌握各种不同的付款方式以及如何表达2. 掌握一些常用的货运术语3. 掌握货物数量单位和重量单位的合理使用4. 了解避免货物损失产生纠纷的方法5. 了解装船货运的用词和多种含义6. 熟练掌握因延期或者货物坏而造成的赔偿等的方式7. 掌握面对claim时常用的话n 接待买主1. 了解一些餐桌礼仪和欧美习惯2. 掌握与餐厅预订的方法和英语说法3. 了解倒酒时的礼仪和喝酒时的礼仪4. 掌握不同场合欢呼用词的不同5. 掌握买单的说法、技巧和拒绝的方法6. 掌握陪客户购物、逛街时常用的句型7. 了解价钱的介绍和汇率兑汇的说法8. 掌握到别人家中作客时的餐桌礼仪9. 了解宴会邀请函要提前寄发，并要回信或者电话告知10. 掌握与主人或贵宾打招呼的方式11. 掌握宴会结束时的礼仪和道别方式n 海外出差1. 掌握电话预约的要诀2. 熟练掌握入境通关的步骤3. 掌握乘坐大众交通工具的方法及价钱4. 掌握到旅馆登记投宿过程和退房结账的方法5. 掌握商谈中重要的说话方式6. 熟练掌握商务谈判中的各种英语语句方式7. 了解各种不同国际电话的拨打方式和付费方式8. 掌握因故变更搭机日期时的处理方法9．掌握海外出差时，身体不适等的救急方法。

1. We are _______ a copy of our catalogue for your reference.A. sendB. coveringC. closedD. enclosing2. Many international companies produce a large number of products, often divided intoproduct________.A. categoriesB. mixC. brandsD. lines3. The credit of letter will be confirmed by the Bank of China, Shanghai, that will _______your draft on the documents at sight for the amount of your invoice.A. acceptB. pay forC. receiveD. obtain4. Indent is often used by ______ or ______ in other countries.A. agents … madmenB. sellers … buyersC. retailers … wholesalersD. distributors … brokers5. Companies wishing to ______ more money for development can sometimes issue newshares.A. riseB. raiseC. increaseD. develop6. We cannot accept any fresh orders _______ heavy commitments.A. due toB. owing toC. becauseD. on account of7. Please see to it that the goods we ordered are shipped as soon as the covering letter ofcredit ______ you.A. getsB. comesC. arrivesD. reaches8. The direct steamer sailing ______ your port calls at our port only around the end of themonth.A. underB. onC. withD. for9. An order is a request to supply a specified quantity of goods, which may result from________ or_________ with subsequent quotations.A. an offer … a bidB. an offer … an inquiryC. a bid … a counter-offerD. a counter-offer … a counter-offer10. The letter we sent last week is an enquiry _______ color TV sets.A. aboutB. forC. ofD. as11. Your delay in shipment will______ us in great difficulty.A. causeB. leadC. concludeD. involve12. We place this order ______ the understanding that the discount is 10%.A. based onB. withC. onD. through13. We would like to take this ______ to establish business relations with you.A. openingB. opportunityC. stepD. advantage14. If you can make us a firm offer at a ______ price, we will place an order with yourcorporation.A. competitiveB. comparativeC. subjectiveD. objective15. We should be pleased to send you some samples of our new typewriter on approval,______ our own expense.A. atB. onC. forD. in16. Our bank offers minimum interest ______ for seller financing and for loans of cash.A. levels B rates C. bases D. percentage17. Taking into consideration our long-standing business relations with you, we accept ___by D/P.A. inquiresB. paymentC. installmentD. counter-offer18. When the seller receives the buyer’s counter-offer, and he finds some terms andconditions unacceptable to him, he will state his own opinions in a letter, which is called as _____A. bidB. offerC. inquiryD. counter-counter-offer19. The shipment time is June or July at our _____ and the goods will be shipped in one_____.A. choice, shipmentB. option, lotC. decision, cargoD. option, consignment20. Managers set _____and decide how their company can achieve them.A. limitsB. amountsC. detailsD. objectivesReading 1Effective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working towards a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond well to goals, provided these are agreed between the manager and subordinate and not imposed.However, firms often have communications problems that can undermine their performance. In many cases, these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization. These include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on what exactly it is you are communicating. For example, anything that is particularly sensitive or confidential, such as an employee’s appraisal, should be done face-to-face.One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes,even if they know these are not necessarily the most suitable means of passing on messages.The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: systems can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all. The potential gains must be weighed up against the costs, and firms should realize that more communication does not necessarily mean better communication.As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forwards. This can lead to a tremendous amount of paperwork and is often less effective than face to face communication. When you are actually talking to someone, you can discuss things until you are happy they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received. What you think you have said and what the other person thinks you have said can be very different.1. In the first paragraph the writer recommends that communication with staff should includeA. some feedback on their job performanceB. an explanation of how company targets have been set.C. information on promotion prospects within the company.D. an indication of which duties they can expect assistance with.2. According to the writer, the best way of achieving effective communication is toA. adapt the message to suit a particular audience.B. make the content of messages brief and direct.C. select the most suitable means of conveying a particular message.D. ensure that information is targeted at the appropriate group of people.3. What does the writer say about the communication options available to senior managers?A. Sending memos to staff is one of the most efficient methods.B. It is important to find the time to discuss certain matters with staff.C. They should increase the range of options that they use.D. Getting junior managers to talk to staff can create different problems.4. What advice is given about the communication tools made available by technology?A. Aim to limit staff use of certain communication tools.B. Evaluate them in terms of the expenditure involved.C. Select them on the basis of the facilities they offer.D. Encourage more staff to attend training courses in their use.5. According to the writer, a problem with written communication is thatA. the message can be interpreted differently to what was intended.B. it can be easy for people to ignore the contents of a written message.C. most people are more comfortable with face-to-face communication.D. it is possible for correspondence to get lost within a large organization.Reading 2Tariffs ( 关税) may be used simply to obtain revenue. In some developing countries, revenue tariffs provide an important part of the government’s in come. Often, however, tariffs are protective, and are designed to carry out a particular economic policy. They may help to reduce a balance of payment deficit or to protect an infant industry against strong international competition from older corporations. A revenue tariff will always provide some protection, and a protection tariff will produce some revenue. Therefore, it is difficult to distinguish between revenue and protective tariffs from economic evidence alone.Many different types of non-tariff barriers have been used, but the best known of these are quota systems ( 配额制) . A quota is an upper limit which is set on imports of a commodity for a fixed period of time. Some quotas apply to the physical quantities of particular goods, whereas others are based on the total value of all imports. In the latter case, the quotas are usually combined with a system of exchange control in an attempt to prevent a balance of payment deficit. Quotas are also used to protect domestic industries. Under most quota systems, importers must obtain government licences for the goods they wish to import. It should be noted that a quota system is always protectionist and provides no revenues to the country.When a tariff is imposed on an import, the direct impact on price is to raise it by the amount of the tariff. Market factors, however, can modify this effect. Hence, the final price increase due to a tariff may be less than, equal to, or more than the amount of the tariff. In contrast, the impact of a quota on price is much harder to predict. The effects are particularly uncertain with goods which are not produced at all domestically. For instance, many countries do not have their own car industry, so that an import quota can cause a considerable shift in automobile prices.1. What’s the main purpose of imposing tariffs?_________A. Prohibit imports.B. Reduce a balance of payment deficit.C. Promote competition.D. Raise revenue and protect domestic industries.2. They may help to reduce a balance of payment deficit or to protect an infantindustry against strong international competition from older corporations.“Infant ”means_____.A. strongB. newC. childD. manufacturing3. In the latter case, the quotas are usually combined with a system of exchangecontrol in an attempt to prevent a balance of payment deficit. “The latter case ” refers to ______.A. quotas which are set on imports of a commodityB. quotas which apply to physical quantities of goodsC. quotas which are based on the total value of importsD. quotas which provide revenue to the country4. The final increase due to a tariff may be_______.A. less than the amount of the tariffB. equal to the amount of the tariffC. more than the amount of the tariffD. All of the above5. According to the passage, which statement is not true ?A. The best known of non-tariff barriers are quota system.B. The impact of a quota on price is much harder to predict.C. The effects of quota on price are certain with goods which are also produced domestically.D. A revenue tariff will always provide some protection.Cloze.Latin American stocks fell for a second day on Friday in reaction to Asia’s currency and stock market crash. There were fears that the Asian crisis could influence investors in other emerging markets.Argentina and Mexico__1___ the highest falls, with their indexes down by 4% by the__2___ of trading on Friday Brazil’s Bovespa index, which on the same day __3___ by far the steepest plunge in the Americas, was down 2.9%.“ What’s happening in Hong Kong has been a terrible__4___ to the system, ” said Richard Watt, who__5___ 3.5 billion dollars in emerging market investments for BEA Associates in New York. Investors in Brazil were concerned that its economic problems were dangerously__6___ to those that have caused the currency and market plunges in Thailand, Malaysia and other Asian__7___.“ Brazil’s economy is far from __8___ said lan Campbell, chief economist at ABN Amro Bank NV Amsterdam.” Its current account and fiscal __9___ are large and its currency is overvalued. “There’s no help in trying knife, ” said Jane Heap, Latin American stock strategist at Deutsche Morgan Grenfell. “There’s noroom for renewal in Brazil until the US and Asia get back to normal.”There were also concerns that foreign investors who specialize in emerging markets could be forced to sell their shares in Latin America to __10___losses.“ There’s a lot of nervousness about whether investors will p ut their money out of stocks, because of instability in Asia. ” said German Guerrero, chief trader at the Chilean brokerage Celfin SA.Chilean markets were down only slightly in afternoon trading. The Chile selective stock index fell0.72% and the Chile general stock index was down0.64%.1D 2 D 3 C 4 A 5 B 6 B 7 D 8 D 9 A 10 B11 B 12 C 13 B 14 A 15 A 16 B 17 B 18 D 19B 20 DReading11 D2 B3 C4 D5 CReading 21 C2 D3 A4 C5 BCloze.1 B2 C3 D4 A5 D6 B7 C8 A9 B 10 C。

全国国际商务英语培训认证考试（一级）听力原文=====================================================================ListeningSection ADirections:In this section,you will hear five short sentences.Each sentence will be spoken twice.At the end of each sentence there will be a pause.During the pause,you are required to fill in thecorresponding blank according to what you’ve heard.Then write your answer on theAnswer Sheet.Example:You’ll hear:Mr.White is leaving at1:30and won’t be back until5:00,so you can call him after that.You’ll read:Mr.White will be back before.From the sentence we learn that Mr.White will be back before5:00.Therefore you should write5:00in the corresponding blank on your Answer Sheet.Now the test will begin.1.Mr.Malay will leave the hotel at2:00p.m.,and arrive at the airport at3:30p.m.2.Please phone Mr.North at2839475,and his extension number is776.3.The price for PT500motorcycle as in our catalogue is14,322US Dollars CIF,Puerto Limon.4.I heard that Peter has been promoted as the HR manager to take the place of Betty.5.The parcel will be sent to Berstorffsgade19,that is B-e-r-s-t-o-r-f-f-s-g-a-d-e,Copenhagen,Denmark.Section BDirections:In this section,you will hear ten short conversations.At the end of each conversation,a question will be asked about what was said.Both the conversation and question will bespoken only once.After each question,there will be a pause.During the pause,you mustread the four choices marked A,B,C and D,and decide which is the best answer.Thenmark the corresponding letter on the Answer Sheet with a single line through the center.Example:You will hear:M:Helen,could you email the new catalogue to all our contacts in France?W:Sorry,my computer broke down yesterday.I will as soon as I have it fixed.Q:What does the woman imply?You will read: A.She will post it later.B.She could not contact the man.C.She’s not sure if the computer is fixed.D.She can’t send it right now.From the conversation we learn that the woman cannot send the new catalogue immediately.Therefore, the correct answer is D.Now the test will begin.6.W:Hello,may I have a look at that stereo,please?M:Certainly,madam.But I would recommend the Shannon X-15made in Denmark,with6 speakers…Q:Who is the man?7.W:Why did you increase the proportion of commercials for this advertising campaign?M:Well,it’s needed to create product awareness at this stage of the product life cycle.I know that word-of-mouth advertising is probably the most effective though.Q:What does the man mean?8.M:The price you quoted is$100.It’s too high for us.Could you give any discount?W:We offer a2%discount if you place an order of more than2,000sets.Q:What’s the woman’s offer for an order over2,000sets?9.M:Shall we go over the terms and conditions of the transaction to see if we agree on all theparticulars?W:All right.Since business is closed at this price,we’ll look at the stipulations about the packing and shipping marks.Q:What can we learn from this conversation?10.W:Can I apply for a card,so I can overdraw and pay back at a later date?M:We need to check whether you’re qualified.Could you please fill in this form?Q:What is the woman applying for?11.M:Do you have anything to declare?Jewelry or cash?W:No,I haven’t.The only things I have with me are my own clothes and my notebook computer.Q:Where does this conversation most probably take place?12.W:Is my visa valid for one month?I plan to have a side-trip to Boston after the trade negotiation inNew York.M:Your visa is good for New Y ork,Philadelphia and Boston.If you’ll go to other places,you need to apply for another visa.Q:What is true about the woman?13.M:I heard that you went for an interview last week.How was it going?W:I’ve been short-listed.Q:What does the woman mean?14.W:Mark,the fire alarm in the warehouse is ringing!Get it checked immediately!M:OK.I’ll do it right now.Q:What department does the man most probably work in?15.M:The woolen sweaters you delivered do not match the sample we provided.The background coloris a shade too dark.W:It’s usually not always possible to have exactly the same shade of color.Q:What’s the attitude of the man towards the goods?Section CDirections:In this section,you will hear two recordings.At the end of each recording,some questions will be asked about what was said.You will hear the recordings and questions only once.After each question,there will be a pause.During the pause,you must read the four choicesmarked A,B,C and D,and decide which is the best answer.Then mark the correspondingletter on the Answer Sheet with a single line through the center.Task1Questions16and17are based on the following conversation.M:Good morning,Sarah.How are you today?W:I’m doing fine.How about you?M:V ery well.Thanks.So,what’s the plan for our advertising campaign?W:As I mentioned before,it’ll be a national campaign starting next month.We’ve decided to use a variety of media for full coverage,such as television,radio and some outdoor billboards.M:That sounds wonderful.W:Thank you.We’ll have twenty-second spots on television once a day for two months.At the same time,fifteen-second radio commercials twice a day…and use billboards in big cities with large populations.M:What about the ads’theme or style?W:We’d like to emphasize the sun-protection function of our cosmetics.M:Sounds good!Will we have a new slogan?W:Definitely.The advertising agency is working on it right now.They’ll present us some proposals the day after tomorrow,oh,no…today is Friday…then…that should be on Monday.M:Well done!Sounds like we’ll have a winner on our hands!W:Y eah…M:By the way,let me have the proposals as soon as the agency finishes with them.W:No problem.Q16.What are the two speakers mainly discussing about?Q17.How often will the radio commercials be broadcast?Task2Questions18to20are based on the following speech.Ladies and gentlemen,let’s start our meeting.Please feel free to interrupt if you have any questions.Over the past3years,our business in Asia has grown by leaps and bounds.22%of our revenue now comes from there,compared to9%just3years ago.You’ll notice that the volume of business in this market is expected to increase by60%over the next 5years.Based on past performance,we would normally pick up40%of this market.However,some of our Asian clients are already complaining about delivery times,but because of our reliance on foreigndistribution firms,it is difficult to change the situation.Therefore,I propose that we immediately set up3Asian distribution centers,in Beijing,Tokyo,and Seoul.We could have them operating within6months,and put us in a much better position to deal directly with our customers.Ladies and gentlemen,if we don’t act on this right away,I’m afraid we’re going to lose some market share.Our main competitors already have their own Asian distribution centers,and some of our customers may turn to them if we don’t act quickly.Thank you.Q18.What percentage of the company’s revenue comes from Asia this year?Q19.What do Asian clients complain about?Q20.What is this speech mainly about?。

全国国际商务英语培训认证考试（一级）笔试模拟试题（1）听力原文I. Listening (25 minutes)Section A1. Hello, I’m Mrs. Lin from Lucky Card Company. It’s L-u-c-k-y, Lucky, and C-a-r-d, Card. Our company is based onSeoul, South Korea.2. Will you give Mr. White a message? Ask him to call me back at 772639.3. If you buy 450 units, we can give you a discount of 25%.4. The conference will be held on the 15th of May. Would you attend it?5. Sales are expected to increase to 5, 000 units per month next year.Section B6. M: Are you free to meet me now or would this afternoon be better?W: Either time is all right.Q: What are the man and woman doing?7. M: May I speak to Alvin?W: Just a moment.Q: What does the woman mean?8. M: Where is your savings account?W: I don’t have a savings account, but I have a checking account.Q: What are the two people discussing?9. W: Do you want me to help you type your report?M: Thank you, but I already had the typist take care of it.Q: What does the man mean?10. M: Didn’t you say you would go to the conference this morning?W: Yes, but it was postponed until next Wednesday.Q: What does the woman mean?11. M: Hello, I’d like to buy a-hundred-dollar money order.W: OK. Do you have an account here?Q: Where does this conversation most likely take place?12. M: Hello, I’d like to reserve 3 single bedrooms please.W: I’m sorry, sir. All our single rooms have been reserved.Q: Who was the man talking to?13. W: Can we have a larger discount?M: It depends on the number you order.Q: What is the relationship between the two speakers?14. W: I thought the department store was open late from Tuesday through Friday night.M: No, just Tuesday and Friday.Q: On what nights is the store open late?15. W: Are you worried about getting a job after graduation?M: No, I’ve had several good interviews, and I can always work for my dad for a while.Q: How does the man feel?Section CTask 1Questions 16 to 18 are based on the following speech.I’ve been a store manager in Melbourne, Australia. The store sells computer software. My job responsibility is to manage the store’s daily operation. It includes customer service, sales, inventory control, and supervising staff. I also need to take care of the daily bank deposits and submit payroll information. I often give reports to the head office in Sydney. The head office is interested in seeing that the store keeps making profits. People working in the stores are skillful at dealing with customers. That’s why they seldom get complaints. Some customers are very good at bargaining. They always try to get the lowest prices. When it comes to negotiating on prices, I have to make reasonable decisions. We need to keep our customers happy.Question:16. What does the speaker mainly talk about?17. What does the speaker say about the people working in the store?18. What is not mentioned as his responsibility?Task 2Questions 19 and 20 are based on the following conversation.W: John, I’ve just heard the company is moving out of the city. I can’t believe it.M: It’s true. They made the final decision yesterday.W: Where are we going?M: We’re not moving far away. We’re only going to Kenton.W: Oh, yes I’ve heard about it. Is everyone who works here going?M: Almost everyone, you know, Finance, Sales and Public Relations.W: Aha, so I will be going.M: Yes, although Customer Service are staying in the city center for another year.W: So the public knows where we are.M: Exactly. It’s going to be great.W: In what way?M: You know, there’s going to be a lot more rooms for meetings.W: Are we getting new office furniture?M: I think so. We’re investing in new computers. Everything is going to be completely new.W: That sounds exciting.Questions:19. What are they talking about?20. Which department is not moving at the moment?。

全国国际商务英语一级考试大纲全国国际商务英语考试（一级）大纲为建立与我国国际商务发展相适应的商务英语水平评价标准，满足相关金事业单位对员工和M聘人员英语能力测评的需要，为相关院校和培训机构提供教学参考，特制定木大纲。

一、考试目的本考试是对国际商务英语交际能力的测试。

考试结果可作为相关企事业单位人员招聘的参考和国际商务从业人员英语能力的评价依据。

木考试旨在统一测试标准和操作规范，促进相关的教育和培训工作，提高国际商务从业人员的职业英语水平。

二、考试对象国际商务从业人员以及有意从事国际商务工作的各类院校学生和其他社会人员。

三、考试性质木考试是职业英语水平考试，是一种尺度参照性标准化考试，评价被测试者在国际商务环境屮的英语应用能力。

四、考试范围木考试涵盖语言和商务两方面的内容。

语言方面测试国际商务环境屮英语听、说、读、写、译能力；商务方涉及国际商务屮的常见业务，突出国际贸易实务。

五、语言能力要求本考试语言方面具体能力要求如下表：编号能力项目能力要求能够听懂语速为130词/分钟左右的商务会话或陈述，能掌握其要点和相关细节，并领会说1 听力话人的态度、感情和真实意图。

内容涉及II常问候、接听电话、约会安排、招聘面试、会议组织、产品描述、价格谈判等商务活动。

词汇不超出本大纲词汇表。

能读懂篩务信函、广告、备忘录、便条、通知、通用商务单证等商务材料，能运用有效的2 阅读阅读技巧，学握屮心意思，理解主要事实和相关细节，并能够进行归纳推理。

阅读速度不低于70词/分钟。

能够在30分钟内完成不少于100词的商务写作任务。

涉及简历、备忘录、商务信函、通知3 写作等应用文体。

内容完整，格式正确，语言准确，语意连贯。

能够运用基本的写作技巧。

4 翻译能够翻译简单的商务信函、产品说明等材料，译文正确。

能够在日常接待、会议安排、产品描述、业务联系、价格磋商等商务活动中进行交流。

表5 口语达清楚、流畅，能够较好地运用会话策略，准确表达意见、观点、情感等。

全国国际商务英语培训认证考试（一级）笔试模拟试题（1）CHINA NATIONAL BUSINESS ENGLISH CERTIFICATE TEST(Level One)试卷册（120分钟）_____________________________________________________________________________________注意事项一、请将自己的姓名、准考证号写在答题卡和答题纸上。

试卷册、答题卡和答题纸均不得带出考场。

考试结束，监考人员收卷后考生才可离开。

二、全部考试时间为120分钟，不得拖延。

三、选择题的答案一定要涂写在答题卡上；听力理解（LISTENING）部分第一节（Section A）以及翻译和写作(TRANSLATING & WRITING )部分的答案要写在答题纸上，凡是写在试卷册上的一律不给分。

四、选择题每题只能选一个答案；如多选，则该题无分。

选定答案后，用HB或2B浓度铅笔以上的铅笔在相应字母的中部划一条横线。

正确方法如下：[A] [B] [C] [D]五、如需改动答案，必须先用橡皮擦净原来选定的答案，然后再按上面的方法重新填涂。

————————————————————————————————---------------------Part I LISTENING (25 minutes)Section ADirections：In this section, you will hear five short sentences．Each sentence will be spoken twice. At the end of each sentence, there will be a pause. During the pause, you are required to fill in thecorresponding blank according to what you’ve heard. Then write your answer on the AnswerSheet.Example: You’ll hear:You’ll read: Mr. White will be back before ____________.From the sentence we learn that Mr. White will be back before 5:00. Therefore you should write 5: 00 in the corresponding blank on Your Answer Sheet. Now the test will begin.1. The speaker works for __________ Company in Seoul, South Korea.2. The man’s phone number is ________________________________.3. The discount for buying 450 units is _______________________ %.4. The date of conference is ______________________________ May.5. The predicted sales for every month next year is ________________ Units.Section BDirections：In this section, you will hear ten short conversations. At the end of each conversation, a question will be asked about what was said. Both the conversation and the question will bespoken only once. After each question, there will be a pause. During the pause, you arerequired to read the four choices marked A, B, C and D, and decide which is the best answer.Then mark the corresponding letter on the Answer Sheet with a single line through the center.Example: You will hear:You will read: A. She will post it later. B. She could not contact the man. . C. She’s not sure if the computer is fixed. D. She can’t send it right now.From the conversation we learn that the woman cannot send the new catalogue immediately. Therefore, the correct answer is D. Now the test will begin.6. A. Making an appointment. B. Fixing a clock.C. Discussing a price.D. Going to a shop.7. A. Who’s calling, please? B. Hang up, please.C. Wait a minute.D. You’ve dialed the wrong number.8. A. Mathematics. B. Banking. C. Credit. D. Computers.9. A. The typist has already typed it. B. He completed the typing himself.C. He’ll need her help.D. He wants the woman to type more carefully.10. A. The meeting was cancelled. B. The meeting was put off.C. The meeting was held last Wednesday.D. The meeting was overcrowded.11. A. In a travel agency. B. In an airport. C. In a bank. D. In a government office.12. A. A tour guide. B. A hotel receptionist. C. A real estate agent. D. A hotel guest.13. A. Customer and supplier. B. Lawyer and client.C. Boss and employee.D. Shop assistant and customer.14. A. Thursdays and Fridays. B. Tuesdays and Fridays.C. Tuesdays and Thursdays.D. Tuesdays, Thursdays and Fridays.15. A. He is worried. B. He is happy. C. he feels confident. D. He feels tired. Section CDirections：In this section, you will hear two recordings. At the end of each recording, some questions will be asked about what was said. You will hear the recordings and the questions only once. Aftereach question, there will be a pause. During the pause, you are required to read the fourchoices marked A, B, C and D, and decide which is the best answer. Then mark thecorresponding letter on the Answer Sheet with a single line through the center.Task 116. A. How to use the software his store sells. B. Customer at his store.C. People working in his store.D. His job responsibilities.17. A. They are good at bargaining. B. They often report to the head office in Sydney.C. They are good at dealing with customers.D. They are happy.18. A. Sending complaints. B. Supervising staff.C. Submitting payroll information.D. Reporting to the head office.Task 219. A. They are talking about the company’s decision to move away.B. They are talking about the customers in Kenton.C. They are talking about their old office in Kenton.D. They are talking about a meeting in Kenton.20. A. The Public Relations Department. B. The Finance Department.C. The Sales Department.D. The Customer Service Department.Part II READING (55 minutes) Section ADirections：Choose the best answer for each sentence from the four choices marked A, B, C and D, and mark the corresponding letter on the Answer Sheet with a single line through the center.21. Organizations which aim at high market ______ generally have long product lines.A. segmentB. profitC. shareD. mix22. As a manager, you should make sure your subordinates know your ____ and how you are going toachieve them.A. examplesB. objectivesC. recordsD. relationship23. Remember this special offer ______ on May 1st. Don’t miss it.A. expiresB. completesC. finishesD. goes24. The company keep a careful eye on the ______ of their new cosmetic products.A. launchB. produceC. issueD. announce25. Could you please send me the latest catalogue and make sure that I am on your ______ list for futuremail shots?A. catalogueB. dialogueC. mailingD. guest26. Could you ______ the line a moment, please?A. takeB. holdC. catchD. extend27. Unfortunately Ms. Zhong is not able to ______ the appointment with you on Wednesday, as arrangedbefore.A. runB. keepC. makeD. manage28. ______ refers to knowing that there is little risk of losing one’s job.A. BureaucracyB. PromotionC. Job safetyD. Job security29. Draft(s) drawn ______ the credit must be negotiated in China on or before May 12, 2007 after whichdate this credit expires.A. atB. inC. withD. under30. The order No. 105 is so urgently required that we have to ask you to ______ shipment.A. quickenB. fastenC. speed upD. put upSection BDirections：Read the following passage. Fill each gap with the best answer from the four choices marked A, B, C and D, and mark the corresponding letter on the Answer Sheet with a single line throughthe center.A 31 is perhaps one of the strongest sign of customer loyalty, because making a referral goes beyond being satisfied. A customer who makes a referral is putting his own reputation on the 32 -- and takes this risk only if he is loyal. Fred Reichheld, a leader beyond the subject of customer loyalty, 33 this in his latest book, The One Number You Need To Grow. Reichheld 34 that customer loyalty can be measured by asking customers a single question: How likely would you be to remember our company to a friend? By analyzing the 35 , Reichheld believes it is possible to predict how fast a firm will grow compared with its 36 .Let’s take this notion a step 37 and look at referrals to customers loyalty programs themselves. Not only do customers refer people to companies, they also refer people to loyalty programs. Eighty-two percent of Americans 38 in customer loyalty programs have referred friends and families to their favorite loyalty programs, according to the “2004/2005 Customer Loyalty Research Report” by marketing 39 firm Parago. High income earners (with household incomes more than $125, 000) tend to be most 40 in referrals: More than 90 percent of high income members refer one or more people to a program: 64 percent of high income members.31. A. suggestion B. recommendation C. question D. complaint32. A. product B. company C. line D. business33. A. points B. says C. approves D. echoes34. A. agrees B. disagrees C. argues D. proves35. A. answers B. sayings C. remarks D. responses36. A. competitors B. staff C. customers D. responses37. A. back B. further C. farther D. next38. A. proposing B. participating C. relating D. comparing39. A. advising B. advisor C. consulate D. consulting40. A. slow B. passive C. unwilling D. activeSection CDirections：Read the following passage and the statements that follow. Choose the best answer for each statement from the three choices marked A, B, and C, and mark the corresponding letter onthe Answer Sheet with a single line through the center.Dear Sir or Madam:I’m writing to complain about the way I was treated on the 4 p.m. bus from Swindon to Wotton Bassett. I had to take the bus home. For several days, my age was questioned by the bus driver.As I was embarrassed at the driver making a scene (吵闹), the first time, I paid the ￡1.05, instead of just 70p. When I got off I asked for my 35p back and was told to go to the bus station with proof of my age.The next day I asked once again for a child single from Blagrove to Wotton Bassett, and the male driver asked my date of birth, and then for proof. Is everyone expected to carry a birth certificate or passport around because of arrogant bus drivers? I gave the driver 70p which was the only money I had on me. I told the driver this and he stopped the bus.The other passengers were clearly frustrated and told him not to be so stupid. One of the adults knew me and tried to tell him that I was only 14 and at school but he ignored her. Luckily another passenger gave the driver the extra 35 p so that he’d drive on.How does someone like this get a job dealing with the public when he acts like this? I understand that Stagecoach is short of drivers but I think this particular driver is just going to make customers feel threatened and reluctant to travel with him.I’m sure there are other people who must have complained about his attitude and something should be done about him.I’d like my money refunded and would hope that in the future the drivers would believe what they are told.Yours faithfully(Miss) Emma Harrow41. The writer was unhappy about the bus service by the 4 p.m. bus from Swindon to Wotton Bassett.A. True.B. False.C. Not mentioned.42. The bus driver had some doubts about the writer’s age and believed she was an adult.A. True.B. False.C. Not mentioned.43. As a girl of 14, the writer believed she should pay only 35p for a child single from Blagrove to WottonBassett.A. True.B. False.C. Not mentioned.44. The other passengers were annoyed by the driver’s behavior and they were on the girl’s side.A. True.B. False.C. Not mentioned.45. The driver will lose his job because a lot of people have complained about his attitude.A. True.B. False.C. Not mentioned.Section DDirections：Look at the tables and charts below. For each table or charts, there are four statements describing it. Choose the best statement from the four choices marked A, B, C and D to matchit. Then mark the corresponding letter on the Answer Sheet with a single line through thecenter.46. Favorite movie between teenagers aged 12 — 18.ScienceFiction, 8%Romance, 14%A. Teenagers prefer foreign movie than science fiction.B. The most popular movie among teenagers is comedy.C. Teenagers like horror movie least.D. Action movie is the most popular type of movie among teenagers.A. American refined copper imported from Mainland China increased to $157 billion in 2003.B. American airplanes exported to Mainland China increased by $2.2 billion in 2003.C. Compared with 1999, America exported less still to Mainland China in 2003.D. Compared with 1999, all the American exports to Mainland China increased except grain in 2003. 48. Annual average number of new files opened per trustee, Canada, 1992—2003100130160190199219931994199519961997199819992000200120012003A. The year 2003 sees the biggest amount of new files opened per trustee.B. There is a decrease in new files opening from 1996-1999.C. There are more new files opened in the year 2002 than in the year 2001.D. More new files are opened means Canadians are getting richer.＄591,000＄200,000＄413,000＄596,00049. A. The west part of Canada spends the most amount of money on the language program.B. The less developed region tends to spent less money on the language program.C. The capital region spends the most amount of money on the language program because people therehave stronger drive to learn languages than people in other regions.D. The east part of Canada spends more than twice of the money on the language program than thecentral part.50. Average Daily Traffic for IR 270NORTH –OUTERBELT WIDERNING PROJECTS COMPLETED-(1965-2005)50,000100,000150,000200,000196519701975198019851990199520002005A. There is a sharper increase between the years 1990 to 1995 than between the years 1980 to 1990.B. In general, there is an increasing trend in average daily traffic from the year 1965 to the year 2005.C. The increase in people ’s income led to an increase in average daily traffic.D. The project was completed in 2005.Section EDirections ：Read the following two passages. Choose the best answer for each statement or question fromthe four choices marked A, B, C and D, and mark the corresponding letter on the AnswerSheet with a single line throw the center.Passage OneMost products must be contained before they can be moved from one place to another. To function successfully, the package must contain the product. This containment function of packaging makes a huge contribution to protecting the environment. Faulty packaging (or under packaging) can lead to spillages and result in major losses and serious damage.Packaging plays a vital role in protecting products as they go from the manufacturer to the consumer. Packaging is designed to ensure that the product reaches the consumer in good condition. The product is protected:● during tra nsport and distribution;● from climatic effects (heat and cold, moisture, vapour, drying atmospheres);● from hazardous substances and contaminants;● from infestation.Packaging can also provide supplementary product protection. This may be achieved by forms of cushioning such as shredded papers, sheets of corrugated paperboard (瓦楞纸板), foamed plastic or wrappings. Thermoformed plastic trays (for biscuits) or inner paperboard partitions (in a carton of wine) protect fragile goods. Structures that resist damage can also be created by tightly enclosing products in shrinkable or stretchable films or in tighter and smaller bundles of paperboard and corrugate.Packaging serves as a shield against infection by contamination. Improved standards of public health and processing sanitation (卫生设备) have contributed to the reduction of infection around the world. Food quality and safety are guaranteed by tamper proof packaging. Child proof closures on household chemicals/ detergents, pharmaceuticals and care products are devices developed by the packaging industry to protect against misuse.Food products are subject to biological spoilage caused by the normal enzyme(酶)-induced ageing and by microbiological decomposition caused by bacteria, yeasts (酵母) and moulds. Packaging assists inthe preservation of foods and can reduce the rate of spoilage and decomposition. Packaging therefore contributes to food safety, quality and nutrition. Packaging technology has made major contributions to advancing food science and food safety and reduction of food spoilage.A package must protect what it sells and sell what it protects. Modern methods of consumer marketing would fail were it not for the messages communicated on the package. It is not only the primary package that must communicate. Warehouses and distribution centers would be less efficient if secondary and tertiary packages lacked labels or carried incomplete details. When international trade is involved and different languages are spoken, the use of unambiguous, readily understood symbols on the distribution package is essential.Packaging protects the interests of consumers. The information contained on the package tells the consumer what the product is and how to use it. Such information includes: product brand names and descriptions; manufacturer’s name and address; quantity; use-by dates; directions fro use; storage and disposal; and cautionary or emergency information. Food packaging lists: ingredients; new weight of the contents and the number of servings; methods of preparation; recipes and serving ideas; and often the nutritional benefits of the contents. Much of this information is required by law.The printed codes on packages (including bar codes) help ensure the control of the flow of products to the consumer during bulk-distribution. Information includes: quantity, price, inventory levels, lot numbers, distribution routes, size, elapsed time since packaging, color, and merchandising and premium data.The information provided on packaging allows the consumer to make informed decisions on the product’s purchase and use.51. The main idea of this passage may be expressed as __________.A. the roles of packagingB. the types of packagingC. the importance of packagingD. the development of packaging52. According to the passage, the container of the product may prevent the product from __________.A. improving the efficiencyB. reducing the costC. polluting the environmentD. making the delivery fast53. Packaging plays great roles in the following things EXCEPT __________.A. ensuring the quality of foodB. guaranteeing the safety of foodC. providing the variety of foodD. reducing the spoilage of food54. A package sells what it protects because __________.A. packaging will influence consumers’ decisions with the information it offersB. different languages are printed on the packages of productsC. all packages contain complete symbols about the productD. the printed code offers much convenience for the sellers to sell the products55. Which function of packaging is not discussed in the passage?A. Communication function.B. Protection function.C. Containment function.D. Distribution function.Passage TwoYou may still be using paper invoice s and doing so for various reasons. Perhaps you’re unsure of the viability of electronic invoicing? Or maybe you don't trust cyberspace? It may be that you're intimidated by the changeover or feel that it will take too much time and effort? The fact is paperless invoicing is easy, convenient and inexpensive. With electronic invoices, it's estimated that a company can save 80% of the cost associated with paper billing. Additionally, those companies purchasing products are able to save money by paying via the Net without any late fees and saving money on postage, stationery and envelopes.Labor costs are lessened on both sides of the exchange.However, of the 18 billion invoices generated each year in Europe, most are still submitted on paper. For EU member nations, there has been a problem of incorporating Value Added Tax (VA T) rates into an e-invoice that crosses national borders. If you're trading within the UK, this is not a problem, but when conducting business outside native environments, electronic invoices can be problematic. Over the past few years, after the EU issued the "E-Invoice Directive" (known as Directive 2001/115/EC) in January 2004, member nations have worked to help solve this problem. However, with legislation varying from country to country there are still difficulties in making e-invoices VA T compliant. All invoices must be V AT compliant as per the laws of the land of supply. Despite these challenges on the import/export front, you can still readily cut down on paperwork by submitting e-invoices within the UK.Another problem you may face has to do with a lack of standardization in using electronic invoicing, whether dealing within the UK or outside of its boundaries. There are numerous standards that are available to businesses, including those that start with the purchaser and those that are initiated by the supplier. In order to use an e-invoice system, you'll need to determine what type of structure best meets your billing needs.Even when you have decided to use electronic invoicing, there will be a period of training and adjustment whether your operation is small, medium or large. No matter how simple the system, you'll find that employees will be confused at times. This is especially true if your former system has been used for a long period of time. Also, even in this cyber-age, many of us still find comfort in having paper in our hands.In actual use of electronic invoicing, make sure that there is a sound system of back-ups in place. The fear that information might be lost is perhaps one of the biggest reasons for people clinging to the paper invoice. However, paper can be lost too, and unlike electronically generated bills once misplaced or thrown out, they are difficult to recreate. Paper invoices also take up a lot of room that can be used for office, storage or sales space.56. Paperless invoicing ___________.A. costs more than paper billingB. costs more laborC. saves money on postage, stationery and envelopesD. may result in late fees57. Electronic invoices can be problematic when __________.A. trading within the UKB. conducting business with foreign countriesC. doing business within native environmentsD. traveling across national borders58. A period of training and adjustment is necessary in order to use electronic invoicing because _______.A. the system is so complicatedB. the option is too largeC. employees are not good at using computersD. employees have problems in using the system59. What should be done to ensure a sound use of paperless invoicing?A. Structuring new standards for each business.B. Employing more professional employees.C. Adjusting computer systems.D. Having a sound system of back-up.60. The biggest reason why some people are against the electronic invoice is that __________.A. it is more expensive than the paper invoiceB. it is too difficult to learnC. the information of the electronic invoice may be more likely to be lostD. it’s difficult to recreate the electronic invoice once they are misplacedPart III TRANSLATING & WRITING (40 minutes) Section ADirections：Translate the following passage into Chinese and write the Chinese version on the Answer Sheet.61. Thank you for your enquiry. We have a stock of 1, 000 of DP122 which we are selling off at US$20each. We can offer a quantity discount of up to 10% and are prepared to give 15% discount for an offer to buy the complete stock. Our product price will increase by 10% across the board next month.Section BDirections：Write a memo of no less than 100 words according to the given information and write it on the Answer Sheet.62. After Tony Dooly, the manager in charge of equipment repair and maintenance of DEF Companyreceives a call from Pat Baker, the sales representative of ABC Company, he says to you, “I’d like to collect suggestions from all staff on the laptops which were bought from ABC Company.” He adds that two engineers from ABC Company will come to your company and ask you to write a memo under his name, telling the staff when they have to email their suggestions to you and what the engineer will do。

全国商务英语证书一级(CBEC1)考试大纲一、考试背景随着我国加入世贸组织，国际贸易往来频繁，因此，对精通商务英语的国际商务人才的需求显得极为迫切。

为了培养能够准确使用商务英语沟通的专业人才，国务院国资委商业技能鉴定与饮食服务发展中心根据中共中央办公厅、国务院办公厅关于《2002-2005年全国人才队伍建设规划纲要》和国务院关于加强职业教育的通知，以及温家宝总理在职业教育会议上的重要讲话，推出了全国商务英语证书（China Business English Certificate）考试，“China Business English Certificate”以下简称CBEC。

该证书考试共分三级：《全国商务英语证书一级考试证书（CBEC1）》，《全国商务英语证书二级考试证书（CBEC2）》，《全国商务英语证书三级考试证书（CBEC3）》。

以下介绍CBEC1考试大纲。

二、考试总体规定（一）考试目的凡通过一级考试的考生，都将获得国务院国资委商业技能鉴定与饮食服务发展中心颁发的《全国商务英语证书一级考试证书（CBEC1）》。

一般而言，持一级证书者能够和同事或客户进行简单的口头与书面英语交流。

口头交流包括：打招呼、介绍、描述职责、介绍公司、请求或提供帮助、接听电话、酒店机场接待、导游以及其他简单陪同工作；书面交流包括：便条、留言、备忘录或电子邮件、常见的简短商务信函写作。

（二）考试性质与范围本考试是一种测试应试者单项和综合商务语言能力的尺度参照性标准化考试。

考试分为笔试与口试两个阶段。

只有通过笔试的考生方有资格参加口试。

笔试包括阅读、写作、听力三部分。

（三）考试时间与命题CBEC1考试每年举行两次，分别于？月和？月举行笔试，并择时举行口试。

由国务院国资委商业技能鉴定与饮食服务发展中心商务英语考试专家委员会负责命题与实施。

（四）考试形式与评分：本考试根据商务英语特点，以测试实际沟通能力水平为主要目标，从读、写、听等三个方面对考生的语言运用能力进行全面测试。