商务谈判 business negotiation
- 格式:pdf
- 大小:241.03 KB
- 文档页数:7
Business NegotiationMartin LiApr 18, 2013目录1•商务谈判定义2•商务谈判原则3•商务谈判的作用4•重要性5•特征6•商务谈判三部曲7•谈判能力8•谈判技巧9•招标投标10•商务谈判案例分析商务谈判定义商务谈判(Business Negotiations),是指人们为了协调彼此之间的商务关系,满足各自的商务需求,通过协商对话以争取达成某项商务交易的行为和过程。
商务谈判原则双赢原则平等原则合法原则时效性原则保密性原则最低目标原则商务谈判原则案例分析商务谈判的作用商务谈判是企业实现经济目标的手段;商务谈判是企业获取市场信息的重要途径;商务谈判是企业开拓市场的重要力量重要性企业增加利润一般有三种方法:1、增加营业额2、降低成本3、商务谈判。
商务谈判是增加利润最有效也是最快的办法,因为谈判争取到的每一分钱都是净利润增加营业额,最直接,但也最难,同时广告费用,并购费用,工资也会增长,导致营业额增加,利润不一定同步增长特征❑以经济利益为谈判目的❑以经济利益作为谈判的主要评价指标❑以价值谈判为核心❑商务谈判注重合同条款的严密性与准确性商务谈判三部曲1. 申明价值,阐明真正需求此阶段为谈判的初级阶段,谈判双方彼此应充分沟通各自的利益需要,申明能够满足对方需要的方法与优势所在。
因为你越了解对方的真正实际需求,越能够知道如何才能满足对方的需求;同时对方知道了你的利益所在,才能满足你的需求。
2. 创造价值,寻求最佳方案此阶段为谈判的中级阶段,谈判中双方需要想方设法去寻求最佳的方案,为谈判双方找到最大的利益,这一步骤就是创造价值。
3. 克服障碍,达成最终协议此阶段往往是谈判的攻坚阶段。
谈判的障碍一般来自于两个方面:一个是谈判双方彼此利益存在冲突;另一个是谈判者自身在决策程序上存在障碍。
前一种障碍是需要双方按照公平合理的客观原则来协调利益;后者就需要谈判无障碍的一方主动去帮助另一方顺利决策。
Business Negotiation Case - 商务谈判实例背景介绍商务谈判是企业经营中不可避免的一项任务。
一次成功的商务谈判不仅能够增加业务收入,还能够促进职场人脉的拓展。
但是商务谈判的过程中常常会遭遇到难以预料的问题,尤其是在跨国商务中更是如此。
本文将介绍一次成功的跨国商务谈判案例,以供大家参考。
商务谈判的目标我们的团队旨在将某公司的产品销售至某个欧洲国家,我们已经联系到该国家的一家代理商,并且与代理商初步商定了销售方案和价格。
此次商务谈判的目标是:在尽可能地保证业务利润的基础上,协商达成最佳的合作方案。
商务谈判的前提在进行商务谈判之前,我们应该了解一些必要的信息:•该国家的市场需求和竞争状况;•代理商的实力和信誉度;•与代理商的初步接触情况,如对方的诉求、要求、贡献和问题;•我方的产品特点和质量保证;•我们的价格策略和利润空间。
商务谈判的准备在商务谈判之前,我们需要充分准备,包括:•制定方案:我们应该制定一个详细的方案,包括定价、业务配套服务、售后保障、合同条款等;•确定底限:在进行商务谈判的时候,我们需要对自身的资源和底限有着清晰的认识,否则会产生不必要的损失。
•准备讨论:我们应该学习与代理商相关的法律法规,了解他们的企业文化和商务行为准则,尽量避免文化碰撞。
商务谈判的过程第一次会面在第一次会面前,我们最好可以通过电子邮件或者电话得到代理商的关注,提前许下见面的目的和会议议程。
面对面会议最好选择一个私密场所,以便于未来的讨论。
在第一次会议上,我们应该主要针对以下的问题进行讨论:•协议的范围:讨论代理商的具体业务范围;•客户信息:探讨代理商所拥有的客户信息,特别是有哪些客户群是我们最关注的;•合同条款:初步讨论合同中的条款,包括销售和购买的数量、售后保障、支付方式等。
第二次会面在第一次会议之后,我们应该对谈判内容进行,并在第二次会议上进一步探讨。
第二次会议将主要讨论以下问题:•产品价值:我们应该向代理商介绍我方的产品,让代理商更深刻地认识客户的需求,并且清楚了解产品的定价方式;•形成协议:双方需要商讨并达成一个有利于双方合作的协议;•签署合同:促进合同签署,并且为以后的合作做好准备。
Business Negotiation Plan课程代码 04C12课程名称 商务谈判专 业 商务英语时 间 2016年6月组 员崔梦瑶 0134286杨霞 0134290肖招兰 0134288徐云娟 0136228Business Negotiation PlanParty A (seller): Gree Electric Appliances Inc. Of Zhuhai Party B (buyer): Happiness Household Appliances Inc. of New York Date: June 6th,2016Venue : meeting room of our companyNegotiation team: Cui Mengyao Xiao Zhaolan Yang Ming Xu Feng Li TianDivision of work: Member PositionCui Mengyao The main negotiator the main representative of our negotiation team, who isthis negotiation.Xiao Zhaolan The vice negotiatorShe’s responsible for giving suggestions to the main negYangMingThe recorder His task is to make written records during negotiation. Xu Feng The legal advise He is in charge of negotiation disciplines and legal codeLi Tian Thefinancial person He is in charge of clause on price and financial problem and purposes of the other party.Theme of negotiation :Party B would like to buy air conditioners from our company ,we will negotiate around the two main questions as following :1. The price and the discount of air conditioners2. The way of payment and the time for goods deliveryBackground:1. It is the first time for us to cooperate with Happiness Household Appliances Inc. of New York which is a startup and want to buy 3000 sets of air conditioner from company , our party should not only sell our products and expand our market with reasonable price, but also build up long-time relationship with them.2.Current market is buyer’s market, and competition on air conditioners are fierce ,which means that Happiness Household Appliances Inc. of New York enjoy more advantage during negotiation.3. Both of two sides have relatively strong intention to cooperate with each other.pricing strategy:Fix cost15001000ChangeablecostTotal cost25001000Expectedprofit3500ExpectedpriceBottom price3000Unit: RMB/setGoal:General goal:o ur party should not only sell our products and expand our market with reasonable price, but also build up long-time relationship with them.Specific goal:① satisfied goal: party B accept our price of 3500RMB CIF New York perset and agree to pay us by letter of credit .② accepted goal: we give them some discount to encourage future business by 5%.③ bottom goal: two party reach the agreement that we sell our products with lowest price while party B agree to increase the quantity they order.AgendaThe first day:9:00 a welcome in the airport9:30--10:00 arrangement of hotel11:30--12:30 serving them lunch and introduction 1:30--3:00pm visiting our company and factory3:30--4:30pm preliminary negotiation in afternoon tea timeThe second day:8:30--11:30 formal negotiation and reaching agreement ongeneral issue1:30--2:30pm reaching the agreement on details3:00--6:00pm discussion about contract provisionsThe third day:9:00--11:00 signing the contract1:00--5:00 accompanying them to visit our city6:30--8:00 holding a Banquet to celebrate the cooperation Analysis of advantages and disadvantagesOur advantages:1. our air conditioner has good quality with advanced technology to save energy which is appreciated by customers , at same time, we have outstanding supply chain and after-sale serves2. Our company enjoy good reputation both abroad and domestic. In addition , recently, our company devote a lot to improve advertisement and promotion, all of which are better for party B to promote their sale.3. Our company have a bright international prospect and enjoy increasing market share abroad.Our disadvantages:1. Our price is higher compared with other suppliers because of our higher cost on advanced technology.2. our time of manufacturing production is a bit longer.Party B’s advantages:1.Current market is buyer’s market, they have a lot of choices which can help them get lower price.2. They have good online -sale mode, which can not only improve their own sale but also speed up supplier’ asset recovery.Party B’s disadvantages:1. It’s a startup which lacks strong capital and reputation to get better supplier than us.2. It desperately need products to expand market.Identification of interestconflicting interest:We want to sell our products with reasonable price, while party B would like to decrease price, so price will be major conflict. In addition , both side want to take the way of payment which does good for itself.Common interest:Both side have the intention to cooperate with each other so that itself canexpand market and strength influence with the help of another party. At same time, as a seller ,with the gradual increase of competition in market and quick development of appliance, we want to decrease our storage as fast aspossible; as for buyer, party B has strong desire for production to dispatch for customers, so both of us will agree to make quick shipment.Negotiation strategies and tactics1.To use cooperative strategy to manipulate the negotiation,and try our bestto maintain good relationship.2. Avoidance. To focus more on discussing issues that benefit us such as our quality , advanced technology and great reputation which appear to them, ifwe can ,we are better use data to objectively state the those facts,and avoid some week aspects go against us.3.ToCarry out Limited Authority strategy when the other party puts forward some unacceptable requirements.4. To ask some questions and listen to them carefully so that to seize some points that can help us better understand their goals and requirements.5.Topause sometimes, if there is any drawbacks for us, we can pause and find out the helpful Solution.6. Step-by-step strategy. We should come up with our expected benefits skillfullyfrom easy to difficult, and act cautiously.Negotiation procedure:opening stage:Honest start and cooperate to exploit strategy: firstly, my company sincerelyand frankly shows that our purpose and overall goal, emphasis on our cooperationsincerity,but do not reveal any of our requirements and conditions; Secondly, withadopting the suitable tactics of point, listen to the party B statement, grab point and vulnerabilities, and along the holes for the attack, breakthrough, to occupy the critical initiative.Negotiation stage:Step-by-step strategy: 1.we will offer our price of 3500 RMB CIF NewYork per set2.If they insist in concession,we can reduce our price by 5% to maintaingood relationship and get promise of next cooperation3.we can give a little more discount if they agree to use L/C to payHolding the bottom line:4.We can use the principle of concession suitably. We should but never give in when we reduce our price to bottom line of 3000 RMB CIFNew York per setStage of suspension:If there exist some problems between two party that can’t be settleapproximately right now ,reasonable using a pausewith a certain sense of humor can not only suspend the problemso that we can spend more time to develop some new constructive solutionsbut also calm down to maintain good relationship.The last stage :reach agreements, clear the final negotiations as a result, the present meeting recordand the contract template ,please confirm each other, and formally sign the contracttime as both determined.More importantly, we should buried an suitable opportunity to enhancerelationship after negotiation in order to establish long-term cooperationwith B party.Budgetproject entertainment Accommodation banquet gift transportationexpense100015004000500040011900 RMBTotalcostPossible problems and relative solutions:①possible problems:The other party may require the price reduction without our reach, andstress that other suppliers can offer lower price than me.corresponding solutions:At that time, we should take data to explain for party B that our higher priceis because of good quality advanced technology and so on, which are benefitfor their promotion. In addition, our worldwild-brand is intangible assert that others can not compare with.②possible problems:The other party may not agree to the requirement of paying by L/C. Because it is increase their cost.corresponding solutions:We will sincerely declare the fact that it is the first time for our two party to cooperate, L/C will offer more guarantee for both of us,and we can approximately promise that more discount and more flexible way of payment in next business. If desperately needed, we can give some discount to reach agreement on this term.Anticipated outcome:Both of two party close the deal satisfactorily and build up long-term relationship.。