商务秘书实务Chapter 16 - Public relations

秘书实务案例及答案文档2篇Secretary practice case and answer document编订：JinTai College秘书实务案例及答案文档2篇小泰温馨提示：本文档根据秘书工作核心思路展开，具有实践指导意义，适用于文秘工作组织或个人。

便于学习和使用，本文下载后内容可随意修改调整修改及打印。

本文简要目录如下：【下载该文档后使用Word打开，按住键盘Ctrl键且鼠标单击目录内容即可跳转到对应篇章】1、篇章1：秘书实务案例及答案文档2、篇章2：秘书实务案例分析题文档秘书实务案例介绍，怎样对这个案例进行分析，给出答案，下面小泰给大家介绍关于秘书实务案例及答案的相关资料，希望对您有所帮助。

篇章1:秘书实务案例及答案文档琳达是普天制药（中国）公司副总经理的秘书，她的男朋友是公司市场部杰克。

他俩准备在今年国庆节结婚，但由于公司不允许员工之间谈恋爱，所以他俩的关系在公司内部至今尚无人知晓。

这天上午公司开司务会，讨论人事问题，琳达来到会议室为大家添茶。

“最近xxx分公司的刘勇病得很厉害，那里的经理来电话让我们赶紧派人去顶替他……”人力资源部的胡经理说。

“派市场部杰克去如何?他还没有结婚。

”公司一位副总这样提议。

“我看可以。

”公司总经理说：“那就这样定了吧，这个月底就发调令，让他过去。

”人力资源部的胡经理马上回答：“行!我们在月底前给杰克办好调令。

”于是杰克去香港工作的事就这样定下来了。

这天下班后，琳达和胡毅又在那家幽静的小酒吧里约会。

“我想蜜月旅行最好还是去新马泰……”克杰说着，递给琳达一本精致的新马泰旅游小册子。

现在琳达感到十分苦恼。

不仅下半岸结婚的计划可能泡汤，即使结了婚也得忍受两地分居的煎熬。

面对这种情况，琳达应该怎么办?下面有5个选项：a、你下个月就要调到xxx分公司去了，我们的婚期可能得推迟。

d、胡毅，听说你们部又新来了一个漂亮的MM，是吗?e、好，我俩就去新马泰旅游。

请从上面5个选项中挑选出1个你认为合适的，并说明理由。

秘书实务资料高级秘书职业规范－－廖金泽：《怎样做高级秘书》上班规范：提前十分钟到办公室，逢人打招呼时应点头微笑，愉快地说：“早晨好！”然后做下列事情：用吸尘器清洗地毯，打扫房间；开窗透气，擦抹办公桌椅等用具，给电话机听筒两端消毒；为办公室内花卉植物浇水，整理枯叶；清除纸篓内的纸屑；检查审视墙壁饰物是否端正；调节室内空调温度和湿度，调整百叶窗或垂直帘角度，使之保持一致的角度；把日历翻到当天，检查时钟是否准确；把盖章用的橡皮印调整至当天；把报刊杂志堆放排列整齐。

准备好各类办公用品；把日程表和必要的文件资料、当日报纸放在上司桌上，准备好茶水；换上职业服装；开始工作。

下班规范：下班时推迟十分钟离开办公室。

当上司和同事离去时，一一和他们告别，同时完成下列事情：将手头尚未完成的工作整理一下，按主次放好，以便次日一开工就能投入工作继续做下去；换下职业服装；关闭所有办公设备（除传真机外），切断电源，抽屉、柜橱门、窗，再仔细检查一遍，确认无误后，锁门离开办公室。

第一章办公室管理和日常事务办公室环境管理、办公设备和用品的管理、印信管理、公车及会议室管理、电话处理、邮件处理、值班工作等第一节办公室环境管理一个良好的工作环境，有利于组织的对外形象塑造，有利于提高秘书的工作效率。

一、办公室环境布置和维护（一）开放式办公室与封闭式办公室开放式办公室：开放式办公室是大的空间包含众多单个工作位置的组合，每一个工作位置通常包括该员工的办公桌、文件和文具的存放空间、椅子、电话、计算机等设备。

封闭式办公室：封闭式办公室又称为传统办公室、网格式办公室，是指分隔成若干带有门、窗的独立的小房间的办公室结构，每个房间给一或几个人使用，带有办公桌等相应设备。

两种办公室的优缺点开放式：优点：1、灵活应变，工作位置能随需要而移动、改变；2、节省面积和门、墙等，节省费用，能容纳更多的员工；3、易于沟通，便于交流；4、易受监督，员工的行为容易得到上司的督察；5、容易集中化服务和共享办公设备缺点：1、难保机密；2、难集中注意力，员工容易受电话、人们起动等干扰3、房间易有噪音，如说话声、打电话声和操作设备声易影响他人；4、员工难于找到属于自己的私人空间封闭式：优点：1、比较安全，可以锁门；2、易于保证工作的机密性；3、易于员工集中注意力，从事细致或专业工作；4、易于保证隐私，明确办公间由自己使用缺点：1、费用高，墙、门、走廊等占用空间多并要装修2、难于监督工作人员的活动3、难于交流，员工被分隔开，易感觉孤独如何在适当面积的空间中获取组织的最大效益是一个组织在选择和设计办公结构和布局时必须考虑的。

《商务秘书实务》第2版习题答案Chapter 1: Introduction to the Secretarial Profession 秘书职业简介Chapter 2: Fundamentals of Business Etiquette 商务礼仪基础Chapter 3: Corporate Secretarial Ethics 秘书职业道德Chapter 4: An Overview of Business Writing 商务英语写作概览Chapter 5: Creating Business Letters in English 商务信函写作Chapter 6: Writing Memos in English 备忘录写作Chapter 7: Telephone Etiquette 电话沟通礼仪Chapter 8: Meeting Organization 组织会议Chapter 9: Presentation Development 开展讲座Chapter 10: Travel and Accommodation Arrangement 旅行和住宿安排Chapter 11: Business Entertaining 商务宴请Chapter 12: Balance Sheet Composition 制作资产负债表Chapter 13: Payroll Sheet Composition 制作员工工资表Chapter 14: Petty Cash Management 小额现金管理Chapter 15: Foundations of Human Resource Management 人力资源管理基础Chapter 16: Public Relations 公共关系基础Chapter 17: Marketing Research and Advertising Campaign 市场调研与广告活动Chapter 18: Writing Resumes in English 英文简历写作Chapter 19: Writing Job-search Cover Letters in English 英文求职信写作。

一、商务活动的基本特点：（1）交易性（2）利益性（3）竞争性二、.商务秘书工作的特点：（1）辅助性（2）中介性（3）综合性（4）机要性三、职业道德是指人们从事的特定的职业范围内所需遵守的一切行为规范的总和，包括职业责任、职业情感、职业纪律和职业能力。

商务秘书职业道德的内容（1）爱岗敬业，忠于职守，自觉履行自己的职责。

（2）诚实守信，恪尽职责，把握分寸。

（3）积极主动，当好参谋助手。

（4）遵守纪律，严守秘密，守时守信。

（5）谦虚谨慎，团结互助，踏实细致。

（6）实事求是，保持默契。

（7）勤奋好学，不断进取，开拓创新。

四、秘书知识构成层次（1）基础知识（2）相关知识（3）专业知识五、.礼仪，是礼节和仪式的总称。

仪式是使用在正式场合有固定程序的一整套礼节。

六、礼仪的特点（1）规范性（2）差异性（3）变化性七、举止优雅的意义首先在于体现了自尊自信，而不是要显示自己多么有教养。

举止优雅的人一般动作幅度都不会太大，不靠张扬的动作来确立自己的信心、展示自己的重要。

其次，举止优雅的人表现了对于他人的尊重，即能够约束自己，不用粗俗的动作冒犯他人、想他人示威。

八、着装的基本特点（1）着装要与场合相适应（2）着装要明确目的（3）着装要符合自己的社会角色（4）着装要适合自身的条件九、接待礼节有三个步骤：迎客、待客、送客。

十、R．S．V．P“敬请答复”十一、西餐的座次安排中西方请客的礼节有很多差异，其中明显的一点就是座次的安排不一样。

西餐的经久是主客间隔而坐、男女间隔而坐、夫妻分开而坐。

目的是为了让大家都有结交新朋友的机会。

即使餐桌上放有座签，也不能擅自入席，必须等主人带领才可以，这一礼节与中餐相同。

十二、构成办公环境的要素（1）空气（2）光线（3）声音（4）空间（5）绿化十三、办公管理程序的概念办公管理程序，是指为了实现某项秘书工作目标，对工作中具有多个环节、步骤，且这些环节、步骤间有规定性的时间顺序的活动或事务流程，进行科学有序地安排和管理，以优化工作流程，使其逐步成为处理某项工作的固定模式和方法，以指导今后所有同类或类似的工作。

《秘书实务》第一章-文字工作（编辑定稿）第一篇：《秘书实务》第一章-文字工作(编辑定稿) 第一章文字工作第一节文字工作概述一、文字工作的概念和内容文字工作——将各种信息转变成书面材料的工作。

包括文稿撰拟和文字记录两大类。

文字工作几乎贯穿一切秘书工作的始终。

二、文字工作的意义(一)秘书机构发挥参谋作用的重要途径(二)秘书机构做好其他工作的前提条件(三)秘书增长才干、展示才华的良好机会三、秘书文字工作的特点(一)写作活动的受动性(二)思维形式的抽象性(三)表达方式的综合性(四)成文过程的程序性第二节文稿撰拟一、秘书撰拟文稿的种类(一)各种法定公文(二)其他通用文书(三)商务文书和公关礼仪类文书(四)上司讲话稿(五)媒体署名文章(六)新闻报道二、文稿撰拟的方式(一)秘书个人撰拟(二)小组集体撰拟(三)职能部门代拟三、文稿撰拟的质量要求(一)准确反映上司意图(二)内容符合法律政策(三)观点明确、逻辑严密(四)内容实在、篇幅简短(五)语言规范、行文得体四、文稿撰拟的一般过程(一)文稿起草前的准备第一，思想准备。

第二，材料准备。

第三，拟定提纲。

(二)初稿的撰拟注意恰当地使用材料。

应用性文体对语法、逻辑、格式的规范要求比较严格。

(三)文本的校核、检查和修改1.文本的校核2.文本的检查和修改（内容、语言）(四)文稿的审核、签发和定稿第三节文字记录一、文字记录工作的特点(一)即时性(二)格式化(三)制度化(四)准确性二、文字记录的种类电话记录、值班记录、信访记录、接待记录、会议记录、谈判记录、大事记录、上司讲话记录等。

(一)大事记录(二)上司讲话记录三、文字记录的一般要求(一)备好记录工具,准备随时记录(二)培养倾听和判断能力,快速做出记录(三)及时补充和修改,认真整理记录(四)科学地制作表格四、文字记录的方法(一)要点记录法(二)详细记录法(三)文字记录与录音、录像技术并用法第二篇：秘书实务一、单选题30.考虑来宾座次安排的主54.会议评估反馈数据的分字数是(500字)1.秘书实务的性质是(专业要因素是(地位高低、职务析报告通常应递交给（主管79.正在通话中,如电话突性)大小）领导）。

《秘书实务》辅导资料第一章绪论 (3)第一节秘书实务的对象和范围 (3)第二节秘书实务的性质和特点 (3)第三节秘书实务与相关学科 (3)第二章秘书的一天 (4)第一节上班之前 (4)第二节上班之后 (4)第三节下班之前 (5)第四节下班之后 (5)第三章文字工作 (5)第一节文字工作概述 (5)第二节文字记录 (6)第三节文稿撰拟 (6)第四节文稿审核 (7)第四章文书工作 (7)第一节文书工作概述 (7)第二节发文处理 (8)第三节收文处理 (8)第五章信息工作 (9)第一节信息工作概述 (9)第二节信息的获取 (10)第三节信息加工 (10)第四节信息的提供 (10)第五节信息的存储 (10)第六节高层信息的开发 (10)第六章调研工作 (11)第一节调研工作概述 (11)第二节准备阶段 (11)第三节实施阶段 (11)第四节研究阶段 (12)第七章会议工作 (12)第一节会议工作概述 (12)第二节会议的准备 (12)第三节会议的召开 (13)第四节会议结束 (13)第八章建议（提案）工作 (14)第一节建议提案工作概述 (14)第二节建议提案的形成 (14)第三节建议提案的办理（上） (15)第四节建议提案的办理（下） (16)第九章信访工作 (16)第一节信访工作概述 (16)第二节来信处理·················错误!未定义书签。

第三节来访接待 (17)第四节案件查办 (17)第五节综合反映 (17)第十章接待工作 (18)第一节接待工作概述 (18)第二节接待的准备 (18)第三节接待的实施 (18)第四节外宾接待 (19)第十一章谈判工作 (20)第一节谈判工作概述 (20)第二节谈判的准备 (20)第三节谈判的过程 (21)第四节秘书的受权谈判 (21)第十二章随从工作 (22)第一节随从工作概述 (22)第二节出差的准备 (22)第三节出差途中 (22)第四节出差的结束 (23)第五节商务随从工作 (23)第十三章通讯工作 (24)第一节通讯工作概述 (24)第二节电话的应对 (24)第三节电报电传传真 (24)第四节邮件的处理 (25)第十四章保密工作 (25)第一节保密工作概述 (25)第二节文书保密 (26)第三节会议保密 (26)第五节通讯保密 (27)第六节涉外保密 (27)第七节计算机信息系统的安全保密 (27)第十五章其他工作 (28)第一节值班工作 (28)第二节印章管理 (29)第三节领导日程安排 (30)第四节领导交办事项 (31)第十六章秘书礼仪 (31)第一节秘书礼仪概述 (31)第二节秘书的仪表 (32)第三节秘书的谈吐 (32)第四节秘书的体态 (32)第五节秘书常用礼节 (33)第六节秘书活动礼仪 (33)1.秘书实务是指（1）秘书实务就是秘书和秘书机构的专业工作（2）秘书实务的内容广泛而繁杂，大致决策辅助中的要务，小至日常中的琐事，几乎无所不包，无时不有（3）要求秘书必须精通各种秘书事务。

商务秘书实务课后练习答案the Exercises of Corporate Secretarial PracticeChapter11、1)The secretary’s responsibilities have been upgraded from handling office chores to a higher level, where organizing, supervising and training have become the core components of a secretarial job、2)The secretary’s professionalism and reliability have more influence on the daily and long-term management of the company than before, because managers’ and executives’ reliance on their secretaries have witnessed an unprecedented increase、2、 The major responsibilities and tasks of a modern day secretary can be summarized into three categories: the independent operation of day-to-day documentary work, execution of internal and external communication, assistance in management and supervision, direct involvement in staff training、3、 Answers may vary with varied individual impressions、4、1)The secretary is mainly responsible for assisting a manager or managers on a daily basis、2)He/She should have basic skills in office management and corporate communication as well as a strong sense of professionalism, responsibility, reliability and business etiquette along with attractive personality andcharacter、3)He/She should have the initiative to familiarize himself/herself with the way the company operates and its policies so as to be capable of arranging dutiesaccording to their priority and making quick responsesand sensible decisions、4)He/She should understand how to fulfill office duties, maintain appropriate appearance, communicate verbally and non-verbally, and execute instructions and orders efficiently, because they are the foundation ofsuccessful daily corporate management and the firstcontact with the outsiders、5)He/She should be ethical, professional, positive and attractive, because only with these qualities can his/her reliability and efficiency in performance be guaranteed、Chapter21、1） Answers may vary with varied personal experiences、2） Personally, I believe the opinion originates from narrow-sightedness and nationalism, which can be regarded as wrong、 As is observed, globalizationis the definite trend of the world economics、 The communication and business contacts with the Western businesspeople are surging in their frequency、 Therefore, learning the Western business etiquette is highly necessary out of the simple but absolute reason that mutual respect is the key in successful business interactions、2、1)No;2)No;3)Yes;4)No;5)No;6)No;7)No;8)Yes3、1)The colleague should not answer calls in front of the clients、 Instead, he/she should set the cell phone on the ‘vibrate’ code or even turn it off、 If he/she has to answer an important call, he/she should apologize to and then leave the client temporarily for the call、2) He should not think of a company buffet as a chance of self-indulgence、 Instead, he should probably eat before he goes to the buffet and limit himself to alcohol so as to keep sober、3)She should not apply makeup during the course of the meeting、 Instead, she should have had herself appropriately made up before the meeting and simply keep herself at ease in the meeting、4)He should not make noises when eating、 Instead, he should roll the noodles every time he puts them into his mouth and chew them with his mouth closed、4、For reference only:From: “Steven Goody”<stevengoody@hotmailZZZ>To: “Larry Parker”<larryparker@yahooZZZ>Subject: Price catalog and samples Date: Wed,18 August xx 08:28:10Dear Larry:Two weeks ago, we requested you to send us your latest price catalog and the samples of the stuffing、 However, they have notarrived yet、 Would you please check whether there were any mistakes occurring during their delivery? At present, our production is preparing for the mass production of Teddy bears for the upcoming Christmas season、 It is the high time for us to do the final cost accounting and select the most appropriate stuffing、 The late delivery of the price catalog and samples may give rise to a series of production problems afterwards、 Viewing our well-established relationship, we can rest assured that quick reaction will be made to find the best solution to this problem、 We are looking forward to hearing from you with regard to the solution、Steven Chapter31、1） Answers may vary with varied individual understanding of secretarial professional ethics、Additional points that can be added to the list are being self-motivated, self-improving, coordinative, enterprising, etc、2） Answers may vary with varied individual insights into the tips、3） The major differences that exist between Chinese and American secretaries may be that Chinese secretaries’ average age tends to be younger than that of American ones, for secretaries’ appearance is an indispensable reflectionof corporate image in China, while experience and expertise outweighs appearance in choosing a secretary in U、S、、 That gives an explanation to the fact that American secretaries follow more strict ethical codes so as to be professional in fulfilling their duties、4）Chinese employees should first of all realize that the secretarial job is not short-lived, which means it is a job that may end before35、 Instead, they should pay more attention to their inner qualities, which are composed of guiding and enlightening secretarial principles, and basic and in-depth understanding and knowledge of a secretarial job、2、 Personally, I believe that dating an immediate superior is against the secretarial ethical codes, because their relation may have direct influence on their roles in work, which may ultimately undermine their performance, efficiency and even the company’sinterests、 Chapter41、1)The major differences that lie between business letters, memos and e-mails are their formality and target readers、 The first one is the most formal, aiming at thereaders with whom the writer is in a fairly serious relation; the second one is less formal, aiming at the readers who are lower in hierarchy; the third is theleast formal, aiming at the readers with whom the writer feels much at ease、2)A well organized paragraph should be appropriately generalized and adequately supported with logical transitions with the previous paragraph and the subsequent one、3)The mistakes in a sentence are incompleteness, wordiness and wrong choices of voice、 The reasons thatare attributed to them are that the Chinese tend to be confused about English sentence structures, unfamiliarwith English wording and unaware about the use of voicein business writing、4)Answers may vary with varied individual findings、2、 From: Royce Mason <steven_peng@rolZZZ>To: "Tommy Lynch" <ken_black@rolZZZ>Subject: Solutions to late delivery Date: Friday,12 May xx8:18:11Dear Tommy:We have paid immediate attention to the problem of late deliveryof the order、 After an enquiry with the shipping company, it was discovered that the ship that carried the orderencountered mechanical problems halfway to the port of destination、 The shipping company is now seriously considering the needs for transshipment、 In the meantime, we will keep track of the latest information from the shipping company and come up with the solutions for your best interests、 Please accept our sincere apology forthe problems arising from the late delivery、 Best regards,Royce3、A Report on the Launch of T330 Electric Shavers With one year’s extensive surveys on South China market area, it can be safely concluded that there is a great sales potential of T330 Electric Shavers、 The surveys mainly targeted the men consumers of various age and income groups、 The findings are listed as follows: First, the25 to35 age groups are most interested in electric shavers、 Since they are fully occupied in the daytime, they cannot afford much time to shave before they set out for work、 This provides a selling point for T330Electric Shavers, which are designed to be capable of complete shaving in less than5 minutes、 Second, the suggested sales price of T330 Electric Shavers is220 RMB, falling into the price range of the2000 to3000 RMB incomegroup、 In relatively developed South China, the aforesaid income group covers a population of1 million, who concentrate in the major southern cities, such as Guangzhou, Shenzhen, Foshan and Zhuhai、 Such a concentration provides a foreseeable market share forT330 Electric Shavers、 In summary, the launch of T330 Electric Shavers will be a success if the launch time is well set and the follow-up marketing strategy is appropriately employed、 Chapter51、1)Business letters, fax and e-mails are the major components of business correspondence、2)The three basic formats are the block business letter format, the semi-blocked business letter format and the indented business letter format、3)The major differences are that the layouts of the three formats are varied according to the different sets of standards and their common purpose is present the information in a neat and decent manner、4)A business letter normally have a return address, a date, a reference line, an inside address, an attention line, a salutation, a subject line, a body, acomplimentary close, a signature block, identification initials, and an enclosure notation、5)A business letter should provide all pertinent information in a clear and concise manner with a purpose that stands out at beginning and is supported all through the letter、 The grammar applied should serve the information flow in an accurate and appropriate manner、Last but not least, the tone should keep in line with the purpose and be well reflected through the information、2、1)TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald Terry, Logistics manager2) TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald Terry, Logistics manager3) TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald Terry, Logistics manager3、28, January, xxRoland Trading Co、, Ltd、23 Yuexiu Zhong RoadGuangzhou, China Dear Mr、 Thompson:We have received your letter concerning your Purchase Contract No、898、 Upon receipt of the letter, an urgent meetingwas held between the supplier and us、 The result turned out to be favorable、 Delivery is rescheduled to April2, xx, as requested in your letter、 We would be pleased to offer help to you whenever it is need、 If you havefurther questions, please feel free to inquire us、 Yours respectfully,Toddy MasonExport Manager4、 Envelope: Li Fenjin Data Magic Machinery Co、, Ltd、23 Huangshi Xi RoadGuangzhou, China CONFIDENTIALPeter Houston1708 Reserve StGarland, TX75042-7621USA Letter:18 May, xx1708 Reserve StGarland, TX75042-7621USA Dear Mr、 Houston: We acknowledge with thanks your product catalog、 It is our great pleasure to find that the data acquisition system listed in the catalog has a huge potential in our market、 However, its price is far out of the price range of our market, which remains to be an obstacle in boosting possible future sales、 If you kindly offer us a25% discount, we will be willing to order3 sets as a starter、 We wish that this would be our first step in establishing long-term relationship、 Your reply is earnestly awaited、 Yours respectfully,Li FenjinPurchasing ManagerChapter61、1)A business memo, which is an effective and efficient tool in business communication, is an in-house business letter、2)A good memo should follow a set of guidelines, which foster its formation and upgrade expressiveness、3)A memo can keep members of a business organization from attending time-consuming meetings while furnishing them with sufficient information、4)Memos are different from letters in their formats and styles; however, they both serve the purpose of business communication、5)The common formats of a memo are block format and modified block format、 Block format begins every paragraph flush with the left margin and leaves an empty line of space between each paragraph、 Modified block format indents each paragraph and does not leave an empty line of space between each paragraph、2、1)MEMO Date:11 November, xx To: General Manager From: He Chunnan, Finance Manager Subject: Staff changes in my department2)MEMO Date:12 January, xx To: Board of Directors From: Lin Deng, Marketing Manager Subject: Product launch plan of T008AE washing machines3)备忘录日期：xx年11月8日致：执行总裁凯尔史密斯由：人事经理通尼约翰逊主题：xx年招聘计划与时间表4)备忘录日期：xx年5月12日致：各部门经理由：人力资源经理主题：新激励制度3、1)MEMO Date:11 January xx To: Lorry Thomas, Assistantof Training Department From: Tory King, Training Manager Subject: Training program on hardware maintenance A new training program on hardware maintenance, which lasts one month from January15 to February15, is arrange for theten trainee technicians recruited on January1、In order to guarantee the execution of the program, John Hoover, the workshop supervisor, should besufficiently informed of its details and specifications, and two senior engineers from the production department should be designated to assist and assess it、 Could you give me a notice when the aforesaid tasks are completed? Thank you!2)MEM。