如何回复速卖通站内信及买家留言,速卖通通用回复模版

速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。

3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。

4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。

5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。

6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。

7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。

8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。

10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。

11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。

12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。

13. 如果您收到的商品有质量问题，我们承诺无条件退换货。

14. 感谢您的耐心等待，您的订单正在打包中，即将发出。

15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。

16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。

17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。

18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。

19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。

20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。

期待您的再次光临！。

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the order?We knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you! Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通卖家无耻的四套模板引导买家留好评尊敬的速卖通卖家：不要再为自己的英语不好而苦恼，不是再纠结自己的店铺信誉没有升高！这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。

1、模版一：刚发货后，提醒买家注意收货及收货后留好评A.如果使用的挂号运输方式，如EMS或者DHL等Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 7 and 10 days. Ifyouritem does not arrive within 10 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakes a moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 14 and 39 days.If youritem does not arrive within 39 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakesa moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant to usand our business. Wewould like to invite you to leave positivefeedback on ourproducts and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant tous and our business. Wewould like to invite you to leave positivefeedback onour products and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positivefeedback!Your satisfaction is hugely importantto us,and keeps us motivated to try harderfor our customers!You can check out more greatproducts from ourstore:We hope we’ll see you again on ourstore soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you leftnegative or neutralfeedback relating toyour recent purchase experience from ourstore.Please contact us at any time so wecan findout why you were unhappy andresolve your problems. We hope then youcan reviseyour feedback into a positivefeedback for us!Yours sincerely,Seller Name.如果以上为您推荐的几点您都做到了，那么恭喜您，您的店铺信誉和好评率马上就会提升咯！下载之前，这些资料也许你有兴趣：。

回复速卖通中差评的最终模板1 物流太慢2 没收到货3 色差4 质量不好，做工问题（有胶水，小挂件歪了之类的）5 不知道怎么使用6 短装7发错货8 尺寸不对9 跟想象中不一样，不满意10物流中产生的问题(破损，生锈等等）11 没收到但已开纠纷退款12 对货物很满意1物流太慢We are so sorry it took so many days, but we sent it to you very soon after you paid. Generally, most buyers get their items in time. But unluckily, it needs many days for customs clearance, and the post office was very busy days before, so it arrived later. However, we will not let any client suffer loss, please leave a message to me, and we will send a small gift to you as compensation. Have a good day~2 没收到货Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. Please contact the post office to confirm. If you still not receive the package in 15 days, we will resend you another. Wish you have a good day~ Dear, we are so sorry that you have not received the package, as the post office was too busy days before. We just checked that it already arrived in your country. could you contact the post office to have a confirm? Hope you couldtell us whatever you got or not, so that we can solve the problem for you, sorry for the inconvenience again,3 色差Dear, we are so sorry for the color difference, but due to the angle light and the different display screens, the color of the actual object and the picture may be slightly different, hope you can understand. Dear, if you have any doubt or problem, please do not hesitate to contact us, we will try our best to help you, wish you have a good day~4做工问题,残次品（有胶水，小挂件歪了之类的）Dear, I am so sorry that you got a defective product, and we will pay more attention to it. Customer's satisfaction is what we keep chasing for, and we always offer top quality products and customer service, all our customers love our product. We have already punished the employee who made the mistake. Thank you for your feedback, and we will contact our warehouse to avoid this situation next time. Now we will resend a good one to you if you agree. Wish you have a good day~4.1 质量问题Hi, dear, we are so sorry to see you leave negative/neutral star for us. Customer's satisfaction is what we keep chasing for, we always offer top quality products and customer service, many customers like our product. Thank you for your feedback, we will offer better product and customer service. If you have any problem or doubt, please don't hesitate to contact us,wish youhave a good day~5 不知道怎么使用Hi, dear, we are so sorry you do not know how to use this product. We will send you the video to show you how to use it. If you still can't understand, please don't hesitate to contact us, we will show you how to use it step by step. Customer's satisfaction is what we keep chasing for, wish you have a good day~6 短装Hi, dear, we are so sorry to see that, but we checked the package carefully before shipping out, it my lost during the long transit. Please do not worry, we will not let you suffer any loss. We will resend you the missing items with a gift as compensation. Also we can offer you a good discount for your next order. Wish you have a good day~7 发错货Dear friends, we are so sorry to bring you any inconvenience, and we have checked with warehouse. Because there are so many orders everyday, maybe they put wrong product in your parcel. We have already punished the employee who made the mistake. Could you please give us a chance and we won't let this mistake happen again. For this problem, In order not to let you have any loss , we can resend a new one to you. Hope you can forgive us, Thanks and have a nice day~8 尺寸不对Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We have already indicated the size of the product in the picture. Please check it again. Dear, if you need a big one or a small one, please contact us before purchasing. We will give you the best size for what you want. Wish you have a good day~ Thanks9 跟想象中的不一样,不满意Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. Customer's satisfaction is what we keep chasing for. We are striving to improve ourselves in terms, service, quality, sourcing, etc. From now on, we will mention this and do better next time. Thank you for your feedback. Hope we can make business next time. Wish you have a good day~10 物流中产生的问题（破损，生锈等等）Hi, dear, we are so sorry that you have left the negative/neutral feedback for us. We checked the package carefully before shipping out. It may caused by long time transit. Don’t worry, dear, please contact us immediately when you see this message, we will give you a satisfied solution. We apologized to bring you any inconvenience, wish you have a good day11 没收到但已开纠纷退款Hi, dear, we are so sorry to bring you any inconvenience. The parcel may have a little delay. But we are responsible seller, customer's satisfaction is what wekeep chasing for. In order to make you satisfied, we have already refunded your money. Dear, We apologize again for any inconvenience, wish you have a good day~12 对货物很满意Dear buyer,Thank you for your order. If you like our items and service, could you please leave full 5 stars for us ? Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve youBest Regards!。

询盘回复模板20120303询盘是买卖家的“第一次亲密接触”，在您的商品价格和详细描述吸引了买家之后，您就需要通过优质的服务增强买家下单决心，用服务赢得订单！1、回复及时——买家发送询盘的24小时内是黄金时间；2、内容专业——清晰、简洁、完整3、格式规范——别忽略问候语，结束语等细节催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

回复关键点汇总：1、及时回复很重要——经常检查注册邮箱，并在买家发送询盘的24小时内回复最有效果！2、回复内容要专业和完整——3C原则3、格式要规范——别忽略问候语，结束语等细节速卖通为大家精心整理了系列回复模板，顶到20楼后放出，大家给力啊！详细回复技巧：1.回复时间注意事项：今日事今日毕，24小时内回复询盘——欧美发达国家买家下单高峰期在美国时间8点到13点之间，也就是北京时间23点到凌晨3点之间，所以必须当天回复，在睡梦中订单就会悄然来袭啦！！！注：如果不能回复询盘一定要给客户一个回应，告诉他已经收到询盘，目前不能回的原因和什么时候能够给客户答复。

2.回复原则——3C原则Clearness(清楚)Concisenes(简洁)Courtesy（礼貌）3.案例分析第一回合（1）需要思考的问题：专业度professional (多了解自己的产品，在每一封邮件中体现您的专业度)满足需求度meet demands体现诚意show your sincereity（2）回复邮件注意点规范的格式（paragraphy, cap italization,spelling ,grammer…）问候语——礼节、呼应有问必答——某些问题暂时不能回答，要给客户解释原因，切忌避而不答重点突出，意思明确落款——要有完整称呼第二回合专业报价——完整且有针对性专业图片——清晰、方便浏览和接收问清客户需求——节省双方时间和精力语气——会影响全局，要有礼貌几个回合后客户来邮件后客户有多个问题一一作答，条理清楚客户提出的专业问题尤其不能避而不答涉及到产品证书、质量等级的问题最好主动提及减少邮件往来的回合，提高效率4.公司介绍公司介绍怎么写？三行最适合且要有独特的卖点，放在开始和结尾都是可以的公司介绍三行How long? When？What？5.讨价还价第一次报价给自己适当留有空间价格的合理性与竞争对手相比其他选择方案6.无法满足对方需求时一定要注意语调＋给出解决方案总结意识决定行为重视你的每一客户，24小时内回复赢在服务注意沟通的语气和诚意，内容专业细节很关键仔细阅读客户邮件中每一句话，和每一封邮件提醒买家尽快付款模板Dear Abdullah,Have a nice day!We appreciated your purchase from us. However,we noticed you that haven't made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.If you have any problems making the payment,or if you don't want to go through with the order,please let us know.We can help you to resolve the payment problems or cancel the order.Thanks again!Looking forward to hearing from you soon.关于荷兰邮政小包Dear buyer,We send your parcel through Post NL(Netherlands) Parcel.Because of the battery.It will send to Netherlands first ,then send to your country.before send to Netherlands,there may will not have tracking message on the web, so please wait 5 more days ,the tracking message will update soon and your will get it soon.Best regards,Alice YangDear X,We appreciate your order from us.You have chosen one of the bestselling products in our store.It’s very popular for its good quality and competitive price. Right now, we only hav e X lots of the X colors left.We would like to inform you that this product has a high risk of selling out soon. We noticed that you hadn’t finished the payment process for the order.We’d like to offer you a10% discount on your order, if you purchase now, to ensure t hat the product doesn’t sell out.We will ship your order within 24 hours once your payment is confirmed.If you need any help or have any questions, please let us know.Best Regards,(your name)PS: We are one of the biggest suppliers on AliExpress. With more than 3 years’ e xperience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and p rovide a 1 year warranty for all products. We promise to give you a full refund if t he products are not as described.If you have any questions, please contact us; we are happy to help you.催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want?Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.Please place your order as soon as possible.Thank you!回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for.We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases.If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

速卖通快捷短语模板-回复
以下是“速卖通快捷短语模板”：
1. 您好，请问有什么我可以帮助您的吗？
2. 非常感谢您的询问，请稍等我为您查询一下。

3. 抱歉，目前该商品暂时缺货。

请关注我们的店铺，我们会及时更新库存。

4. 很抱歉，该商品不支持退换货，请您在购买前仔细阅读商品详情。

5. 客户先生/女士，请问您需要多少件这款商品？
6. 如果您有任何问题或疑虑，请随时联系我们。

7. 感谢您的支持和理解，我们会尽快安排发货。

8. 您好，请问您选择什么样的物流方式？
9. 您可以在订单详情页中找到您的物流信息。

10. 感谢您对我们店铺的关注，期待为您服务。

11. 很抱歉，我们目前仅支持在线支付。

12. 请确定您的收货地址是否正确，以确保包裹的准确寄送。

13. 您可以通过速卖通的聊天功能向我们发送您的退货申请。

14. 非常抱歉给您造成了困扰，我们会尽快解决您的问题。

15. 您可以在订单详情页中找到您的订单号。

16. 我们会尽快处理您的订单，并安排发货。

17. 如果您对收到的商品有任何问题，请及时联系我们。

18. 如果您对我们的服务满意，请给我们一个五星好评。

19. 我们会尽快处理您的退款申请，请耐心等待。

20. 如有任何其他疑问，请随时联系我们的客服团队。

客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

速卖通邮件回复技巧邮件回复模板催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of th e X color left. Since they are very popular, the product has a high risk of selling out soon. Plea se place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is re asonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like themas well. You can click on the following link to c heck them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

速卖通感谢信模板（文章一）：速卖通服务回复模板下单已付款Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的Dear friend, Thank you for your support. We had sent out your order Please trace it by on It always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯客户Dear friend, Thank you for your support. We had sent out your order no. Please trace it by on It always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolvethe problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯仓Dear friend, Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse. Please trace it by on 缺货取消Hi, Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Hi dear I;m sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Dear friend, Thank you for your reply. Would you please choose the other cause to cancel the order? We knew it is our fault. But please offer us the big favor. We will offer you some discount in your new order. Hope you can forgive us and change the cause. Please check here: ://help.aliexpress/topquestions/cancel_order. Nice day^ Dear friends, Thank you for your order. But it seems that the order had not still pay it. If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after, We will deal with the order and shipment public as soon as possible. Thank you! Best Regards（2）、客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X, 我们感谢你从我们这里购买。

如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。

You can track your package on the website of the shipping company。

If you have any ns or concerns。

please don't hesitate to contact us。

We will do our best to help you。

Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。

您可以在物流公司的网站上跟踪包裹。

如果您有任何问题或疑虑，请随时联系我们。

我们将尽力帮您解决。

感谢您的业务！提示：请填上您的货运单号和物流公司的名称。

客户投诉质量问题Dear $buyer。

We are sorry to hear that you are not satisfied with the quality of the product。

Could you please provide us with some pictures or videos to show the problem。

We will XXX make you satisfied。

If the product is indeed defective。

XXX and will do our best to resolve the issue。

Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。

您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。

如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buyingexperience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the orderWe knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通付款问题解答模板速卖通服务回复模板大全：1、向买家问好对于买家首次咨询，速卖通店铺客服要有一个热情、亲切的态度向他们问好。

并表示有什么问题可以及时咨询，并提供及时的解答。

模板：您好，欢迎光临本店，您可以随意挑选自己所需的产品；或者遇到什么问题，可以直接联系我们，我们将会第一时间为您解决所遇到的问题。

祝您购物愉快~2、促进买家下单一些买家如果没有及时下单并付款的话，速卖通客服就要去促进买家下单了，并让他们及时确认订单信息，从而提升店铺的转化率及销售额。

模板：感谢您的惠顾，最近店铺购买的人数比较多，避免不能购买到您喜欢的产品，建议尽快确认订单并付款；本店也会给您送出一些礼物，在下单之后即安排发货，是能让您更快收到产品的。

3、订单已发货如果订单发货了，客服可以先通知一下买家，告知他们货物已经在路上，可以通过查看速卖通订单的物流，了解货物现在在哪。

模板：您好，您的订单产品已经发出，可以通过查看订单的物流了解详细的运输详情；若收到货物，烦请您尽快签字。

若产品有疑问，可以联系我们。

4、引导买家回购如果买家收到货物，并签收之后，那么这笔订单就算完成了。

之后客服也可以去了解一下买家对商品有什么建议或反馈，最后引导他们回购。

模板：感谢您的购买，若您对产品有意见或者有什么建议的话，也可以随时向我提出，我们将会在之后的服务及产品进行调整。

若您对本次购物比较满意，欢迎再次购买，店铺会给予一定的优惠的。

5、买家没有及时下单买家下单之后没有及时付款，那么客服是要对买家进行适当的催付的。

那么建议首先问问买家是不是遇到什么问题了，无论是价格、尺寸等问题，都可以联系自己处理解决；完成付款之后，也会马上安排产品的发货。

参考模板：Dear buyer,We have got your order of XXXXXX. But it seems that the order is still unpaid. If there’s anything I can help with the price,etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as so as possible. Thanks!Best Regards,6、订单发货后买家订单发货后，客服也要回复买家一条信息，告知买家他购买的产品已经发货，运单号为XXX，货物预计在多少天内可以送到他们手上，让他们注意签收，有任何问题可以联系自己。

已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。

以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

如何回复速卖通站内信及买家留言，通用回复模版是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？汇坚电商为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法~如果遇到无法发送的情况请检查下是不是里面有中文输入法下输入的字符！！未付款订单Dear buyer,We have got your order. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards译文：我们已收到你的订单，但订单似乎未付款。

如果在价格和尺寸上有什么能帮助的，请随时与我联系。

当付款完成，我将立即备货并发货。

谢谢！提示：请根据您产品自身特点对描述内容进行修改。

已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。

Looking forward to hearing from you soon. Best regards, walker
若是质量 问题,不 影响使用 Thanks for your picutres . We are sorry that this is our issue, In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on?
In order to showing my apologie s, could we give you a good discount or send you a gift when you order next time? or could you give us a better suggesti on? walker
买家投诉 有问题， 首先需要 买家提供 证据 Dear friend We are sorry to hear that. Could you please kindly take some pictures for our evaluati on? We will double check after receivin g the pictures for you. If it is really our quality issue, the refund or new replacem ent will be availabl e for you.
We have another solution to help you solve the issue easier, if you can help us absorb the cost of $$$, we can send you a new one directly without the return that you don't need pay for the highly returnin Best regards ！ walker

速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。

2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。

3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。

4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。

5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。

6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。

7. 您好！我们提供多种支付方式，方便您的购买。

8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。

9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。

10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。

11. 您好！我们提供购物返利政策，您购买越多，返利越高。

12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。

13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。

14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。

15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。

16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。

17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。

18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。

19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。

20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。