速卖通日常沟通模板

速卖通邮件回复技巧邮件回复模板催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can' t offer you that low price you asked for. We feel that the price liste d is reasonable and has been carefully calculated and leaves me limited profit already.However, we' d like to offer you some discounts on bulk purchases. If your order is morethan X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks. Sincerely,(name)断货(out of stock) We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to yousome other items which are of the same style. We hope you like them as well. You can clickon the following link to check them out.http://www.aliexpress …Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your order Please trace it by on always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no. Please trace it by on always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse.Please trace it by on always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing. Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the order? We knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。

3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。

4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。

5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。

6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。

7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。

8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。

10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。

11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。

12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。

13. 如果您收到的商品有质量问题，我们承诺无条件退换货。

14. 感谢您的耐心等待，您的订单正在打包中，即将发出。

15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。

16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。

17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。

18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。

19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。

20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。

期待您的再次光临！。

速卖通最全订单跟进英文模板未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…三头六臂为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。

1. 未付款订单的催款模板。

（请根据您产品自身特点对描述内容进行修改）Dear xxx We have got your order of XXXXXX。

But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks! 2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi, xxx, Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help. 3. 填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello, xxx, We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx You can also track the delivery of your order yourself here:.It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive. If you have any questions or problems, contact us directly for help. 4. 超过5天还未更新物流信息，让买家再等待Dear xxx, As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity. Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available. Thank you for your patience! 5. 货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx, Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed. Don’t worry! We have already dispatched your orderwith a different logistics company. You can track the new delivery of yourorder here:. We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help. 6. 长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx, If you haven’t received your order yet, please don’t worry. We just checked the trackinginformation and it’s on its way! Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund. If you have any questions or problems, contact us directly for help. 7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx, We have checked the tracking information and found your package is still intransit. This is due to the overwhelming demand for logistics this shoppingseason. We have also extended the time period for you to confirm delivery. If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible! Thanks! 8. 客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。

一、问业务范围：What is your business scope please?you are manufacturer or trader?you will buy the machine by yourself or for your client?缺货：Dear customer,Thank you for choosing our products.I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently!We would check the product quality and try our best to make sure to receive it in a satisfactory condition.Thanks for your purchase again and we will update courier no.to you soon. Bella二、催付款：Dear customer,Thank you for your order.We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours.We will prepare for your order at once after you pay.Thank you in advance.Have a nice day.Best wishesBellaAs a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.Dear,We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013.You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online.Awaiting your immediate response.We are expecting your comment no matter what it is.三、付款后：Dear ***,Thank you for choosing our products.Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.We would check the product quality and try our best to make sure to receive it in a satisfactory condition.Thanks for your purchase again and we will update courier no.to you soon.bella四、货物发出后：Dear customer,Thank you for choosing our products.Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.We would check the product quality and try our best to make sure to receive it in a satisfactory condition. Thanks for your purchase again and we will update courier no.to you soon.bella五、货物发出填出物流单号后：Dear,Thanks for your order.The product has been arranged with care.You may trace it on the following website after two days:/zh-cnKindly be noticed that international shipping would take longer time(7-21 business days for China post,3-7 for EMS).We sincerely hope it can arrive fast.And you can be satisfied with our products and services.As well,we would appreciate very much if you may leave us five_star appraisal and contact us frist for any question,which is very important for us.We treasure your business very much and forward to serving you again in the near future.Thank you for shopping with us.We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!If you have any further questions, please feel free to contact me.Best Regards,(Your name)六、跟催买家作出评价：Dear customer,We are glad you have received the goods.Being a seller on Aliexpress,feedback from customers are of vital importance to us.5-star appraisal and positive feedback will help us improve our products and services.If you have any other concern or are not so satisfied in any regard,please have no hesitation us firstly.We will try our best to solve your problem.Many thanks for your time on this.BellaI'm glad you have received the goods smoothly, hope you can satisfied. We will be grateful if you can provide us with a positive feedback!If you can help us take a few product photos on the evaluation, it would be great.七、收到买家正面评价后：Dear customer,Thanks for your positive appraisal.We will strive for providing better services and products for you in the future.Welcome your next coming.bella模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positive feedback!Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!You can check out more great products from our store: We hope we’ll see you again on our store soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.Please contact us at any time so we can find out why you were unhappy and resolve your problems. We hope then you can revise your feedback into a positive feedback for us!Yours sincerely,Seller Name.八、客户投诉产品质量有问题：投诉交期All of our products are shipped within 48 hours, and the end of April we have optimized so the logistics, I believe that the aging of the transport has been greatly improved. But i'm still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.Dear customer,I am very sorry to hear about that.Since i did carefully check the order and the package to make sure everything was in good condition before shipping it out, i suppose that the damage might have happened during the transportation.But i’m still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.Best Regardsbella九、货物断货Dear$buyer,We are very sorry that item you ordered is out of stock at the moment.I will contact the factory t o see when it will be available again.I would like to recommend some other items of similar style s.Hope you like them too.You can click on the following link to check them out XXXXXXX?If ther e’s anything I can help with,please feel free to contact us.Thanks！Best Regards译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。

需客户提供订单信息 缺货等3-5天 客户退款，10%折扣挽留 已发货，发送物流单号 已在途中 客户首次催促物流更新 客户多次催促物流更新 未发货，客户索要快递单号 有单号无物流
产品颜色材质等不满意请顾客提供图片 产品功能不满意请顾客提供视频 退货地址 暂时无法送达，重新找运输 深表歉意，感谢理解 物品破损，寄回会承担邮费，建议折扣 20% 已经寄出无法修改地址 确认地址 取消订单并退款 已收到请求
提供中文姓名和地址
缺货等几天给15%折扣
和仓库核实，如果漏发将补发或者退款
确认订单 已发货不可取消，建议先签收后联系客服 回复感谢 刀具刷好评 私人定制比较慢 到达待取通知DHL 钱包等几天 我们已经收到您的订单不用担心 到达待取提醒 手表 物流10-30天未更新 物流30多天未更新 车库灯求好评 之前在度假，会尽快发货 手表反馈不一样 listing材质功能描述不符 没有收到图片请重发
c Dear customer, Dear customer,
Dear customer,
Dear customer, W Deearhacvuestroemceeirv,ed the notification of your order.Thanks for Dear customer, Dear customer,
Best regards, Customer Service Center-Lavender
service. vango520
Dear customer,
Thanks for visiting our website. We deeply apologize for this situation.if you want a refund, you should pay 30% of the product, because your product is manufacturing,Thank you for your understanding.

速卖通卖家无耻的四套模板引导买家留好评尊敬的速卖通卖家：不要再为自己的英语不好而苦恼，不是再纠结自己的店铺信誉没有升高！这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。

1、模版一：刚发货后，提醒买家注意收货及收货后留好评A.如果使用的挂号运输方式，如EMS或者DHL等Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 7 and 10 days. Ifyouritem does not arrive within 10 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakes a moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 14 and 39 days.If youritem does not arrive within 39 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakesa moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant to usand our business. Wewould like to invite you to leave positivefeedback on ourproducts and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant tous and our business. Wewould like to invite you to leave positivefeedback onour products and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positivefeedback!Your satisfaction is hugely importantto us,and keeps us motivated to try harderfor our customers!You can check out more greatproducts from ourstore:We hope we’ll see you again on ourstore soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you leftnegative or neutralfeedback relating toyour recent purchase experience from ourstore.Please contact us at any time so wecan findout why you were unhappy andresolve your problems. We hope then youcan reviseyour feedback into a positivefeedback for us!Yours sincerely,Seller Name.如果以上为您推荐的几点您都做到了，那么恭喜您，您的店铺信誉和好评率马上就会提升咯！下载之前，这些资料也许你有兴趣：。

问询的处理-8
问询－价格(同意让价)
Dear, Thanks for your inquiry. As you are a new client for us / you are our most welcomed friend, we decided to accept your suggested price / offer 10% discount for the said product(s). Trust you would find the price has reached bottom in consideration of its quality. Wishing you a happy shopping with us.
问询的处理-9
问询－价格(数量折扣)
Dear,
Thanks for your enquiry and we are glad you are interested in our products.
Product: PC Girl Case for iPhone 5S (SKU:72156) Price: $4/pcs Minimum qty: 50 pcs Packing: PP package Shipping: 2-3 business days upon receipt of payment Shipped by: China Post We provide such favorable offer to try to become your reliable business partner. Looking forward to your prompt decision.
问询的处理-4
问询－产品是否有货
Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply.

客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运 费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提 供批量价格XXXX美元/件。期待着您的答复。谢谢。
提示：请填写你产品的价格，购买件数和优惠价格。
买家要求免运费： Dear $buyer, Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost. $myname
译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购 等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对 我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告 诉我。
货物断货： Dear $buyer, We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too.You can click on the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks！ Best Regards $myname

如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。

You can track your package on the website of the shipping company。

If you have any ns or concerns。

please don't hesitate to contact us。

We will do our best to help you。

Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。

您可以在物流公司的网站上跟踪包裹。

如果您有任何问题或疑虑，请随时联系我们。

我们将尽力帮您解决。

感谢您的业务！提示：请填上您的货运单号和物流公司的名称。

客户投诉质量问题Dear $buyer。

We are sorry to hear that you are not satisfied with the quality of the product。

Could you please provide us with some pictures or videos to show the problem。

We will XXX make you satisfied。

If the product is indeed defective。

XXX and will do our best to resolve the issue。

Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。

您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。

如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。

速卖通快捷短语模板 1. 产品相关：
请问这个产品有现货吗？
你们有批发价格吗？
请问这个产品有其他颜色可选吗？
请问这个产品有定制化服务吗？
请问这个产品有保修期吗？
2. 订单相关：
我已经下单了，请尽快发货。

请问我的订单还在处理中吗？
我想取消订单，请帮我处理一下。

我收到的商品与描述不符，请帮我解决问题。

我的订单显示已发货，但我还没有收到，请查一下。

3. 物流相关：
请问我的包裹在哪里？能提供追踪号吗？
我想更改收货地址，请帮我修改一下。

我的包裹被退回了，请帮我重新发货。

我收到的包裹有损坏，请帮我处理退款。

我的包裹已超时，请帮我查询一下。

4. 售后服务：
我收到的商品有质量问题，请帮我处理退款。

我收到的商品缺少配件，请帮我补发。

我收到的商品尺寸不合适，请帮我处理换货。

我对您的服务非常满意，谢谢您的帮助！
我对您的服务不满意，请帮我解决问题。

以上是一些常用的速卖通快捷短语模板，你可以根据实际情况进行调整和使用。

记得在使用快捷短语模板时，要注意礼貌和准确表达，以确保顺利的沟通和交流。

速卖通付款问题解答模板速卖通服务回复模板大全：1、向买家问好对于买家首次咨询，速卖通店铺客服要有一个热情、亲切的态度向他们问好。

并表示有什么问题可以及时咨询，并提供及时的解答。

模板：您好，欢迎光临本店，您可以随意挑选自己所需的产品；或者遇到什么问题，可以直接联系我们，我们将会第一时间为您解决所遇到的问题。

祝您购物愉快~2、促进买家下单一些买家如果没有及时下单并付款的话，速卖通客服就要去促进买家下单了，并让他们及时确认订单信息，从而提升店铺的转化率及销售额。

模板：感谢您的惠顾，最近店铺购买的人数比较多，避免不能购买到您喜欢的产品，建议尽快确认订单并付款；本店也会给您送出一些礼物，在下单之后即安排发货，是能让您更快收到产品的。

3、订单已发货如果订单发货了，客服可以先通知一下买家，告知他们货物已经在路上，可以通过查看速卖通订单的物流，了解货物现在在哪。

模板：您好，您的订单产品已经发出，可以通过查看订单的物流了解详细的运输详情；若收到货物，烦请您尽快签字。

若产品有疑问，可以联系我们。

4、引导买家回购如果买家收到货物，并签收之后，那么这笔订单就算完成了。

之后客服也可以去了解一下买家对商品有什么建议或反馈，最后引导他们回购。

模板：感谢您的购买，若您对产品有意见或者有什么建议的话，也可以随时向我提出，我们将会在之后的服务及产品进行调整。

若您对本次购物比较满意，欢迎再次购买，店铺会给予一定的优惠的。

5、买家没有及时下单买家下单之后没有及时付款，那么客服是要对买家进行适当的催付的。

那么建议首先问问买家是不是遇到什么问题了，无论是价格、尺寸等问题，都可以联系自己处理解决；完成付款之后，也会马上安排产品的发货。

参考模板：Dear buyer,We have got your order of XXXXXX. But it seems that the order is still unpaid. If there’s anything I can help with the price,etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as so as possible. Thanks!Best Regards,6、订单发货后买家订单发货后，客服也要回复买家一条信息，告知买家他购买的产品已经发货，运单号为XXX，货物预计在多少天内可以送到他们手上，让他们注意签收，有任何问题可以联系自己。

译文：感谢您给我信息。目前我们正在进行促销，如果你购买了 XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您 的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我 们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提r, Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks! $myname
译文：EMS网站显示您已收到货物。如果您已收到货物请到速卖通 确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题： Dear $buyer, I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding. Best Regards $myname

已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。

以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

速卖通聊天页面那句话. 付款阶段1: 买家未付款催单技巧(Awaiting Payment)Dear Valued Customer,Thank you for your order. We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us. Thank you!Store 888 or Seller ID2: 款项正在审核阶段(Pending payment verification)Dear Valued Customer,Thank you for your order. Your payment is currently being processed and the parcel will be shipped to you as soon as your payment is confirmed. If you do experience any payment issues, please feel free to contact us! Thank you!Store 888 or Seller IDB. 订单付完款后，发货前(Before shipping)3: 买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见Dear Valued Customer,Thank you for your order. The item(s) you ordered is currently out of stock; however, you can select an item(s) of equal value, or request a refund. Please let us know which you prefer.We look forwarding to hearing from you soon. Thank you.Store 888 or Seller ID4: 买家所在的国家地址较偏远，不能包邮，需买家补运费(Additional shipping fees)。

速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。

2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。

3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。

4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。

5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。

6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。

7. 您好！我们提供多种支付方式，方便您的购买。

8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。

9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。

10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。

11. 您好！我们提供购物返利政策，您购买越多，返利越高。

12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。

13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。

14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。

15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。

16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。

17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。

18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。

19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。

20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。