速卖通服务回复模板

速卖通快捷短语模板-回复
1. 感谢您选择我们的产品，您的满意是我们的追求！
2. 亲爱的买家，您好！您的订单我们已经收到，我们会尽快处理并发货。

3. 对于您提出的问题，我们会在24小时内给予回复，请您耐心等待。

4. 很抱歉听到您对我们的产品不满意，我们愿意为您办理退货或换货服务。

5. 请您在收货后及时确认并给出评价，您的反馈对我们非常重要。

6. 关于商品的详细信息，您可以参考产品描述或者联系我们获取更多帮助。

7. 如果您对订单有任何疑问，欢迎随时联系我们，我们将尽全力解答。

8. 祝您购物愉快，期待您的下次光临！
9. 请注意，由于国际运输的原因，货物可能需要一些时间才能到达，请您理解。

10. 如果您对我们的服务感到满意，希望您能推荐给您的朋友和家人。

11. 对于快递延误的情况，我们深感歉意，我们会积极与物流公司沟通解决。

12. 请确保您的收货地址和联系电话准确无误，以便我们能顺利将商品送达。

13. 如果您收到的商品有质量问题，我们承诺无条件退换货。

14. 感谢您的耐心等待，您的订单正在打包中，即将发出。

15. 我们一直致力于提供高品质的产品和优质的服务，希望能让您满意。

16. 如果您在使用产品过程中遇到任何问题，欢迎随时联系我们的客服团队。

17. 为了保护您的权益，建议您在签收包裹时检查商品是否完好。

18. 您的满意是我们前进的动力，如果您对我们的服务有任何建议，欢迎提出。

19. 谢谢您的支持和信任，我们会继续努力提升产品和服务质量。

20. 在速卖通购物，享受全球直邮，轻松购买世界各地的好物。

期待您的再次光临！。

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the order?Please check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the order?We knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you! Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

商家回复顾客的句子商家回复顾客的句子：1. 亲爱的顾客，非常抱歉给您带来了不便，我们已经收到了您的反馈，并会尽快处理。

2. 尊敬的顾客，非常感谢您对我们产品的关注，目前我们正在进行新一轮的升级改进，以提供更好的服务。

3. 亲爱的顾客，非常抱歉给您带来了困扰，我们已经派专人进行核查，并将尽快给您答复。

4. 尊敬的顾客，非常抱歉给您带来了不愉快的购物体验，我们会认真对待您的意见，并努力改进。

5. 亲爱的顾客，感谢您的反馈，我们已经向相关部门进行了反馈，并将密切关注此类问题的发生。

6. 尊敬的顾客，非常感谢您对我们产品的支持，您的意见对我们来说非常重要，我们会认真考虑并改进。

7. 亲爱的顾客，非常抱歉给您带来了不满意的购物体验，我们会尽快处理您的问题，并给您一个满意的答复。

8. 尊敬的顾客，非常感谢您对我们产品的关注，我们会认真对待您的反馈，并及时改进。

9. 亲爱的顾客，非常抱歉给您带来了困扰，我们已经向相关部门了解情况，并将尽快解决您的问题。

10. 尊敬的顾客，感谢您对我们产品的支持和信任，我们会认真听取您的意见，并进行改进，以提供更好的服务体验。

尊敬的顾客，非常感谢您对我们产品的支持和信任。

我们已经收到了您的反馈，并会尽快处理。

我们非常重视您的意见，对于您在购物过程中遇到的问题，我们深感抱歉。

我们会认真对待您的反馈，并努力改进。

我们已经向相关部门进行了反馈，并将密切关注此类问题的发生。

您的满意是我们最大的追求，我们一定会对此事进行仔细核查，并给您一个满意的答复。

非常感谢您的耐心等待。

感谢您对我们产品的关注和支持，我们会一如既往地努力提供更好的服务。

再次向您表示诚挚的歉意，并希望能够得到您的谅解。

如果您还有其他问题，欢迎随时与我们联系。

祝您生活愉快！。

一、问业务范围：What is your business scope please?you are manufacturer or trader?you will buy the machine by yourself or for your client?缺货：Dear customer,Thank you for choosing our products.I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently!We would check the product quality and try our best to make sure to receive it in a satisfactory condition.Thanks for your purchase again and we will update courier no.to you soon. Bella二、催付款：Dear customer,Thank you for your order.We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours.We will prepare for your order at once after you pay.Thank you in advance.Have a nice day.Best wishesBellaAs a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.Dear,We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013.You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online.Awaiting your immediate response.We are expecting your comment no matter what it is.三、付款后：Dear ***,Thank you for choosing our products.Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.We would check the product quality and try our best to make sure to receive it in a satisfactory condition.Thanks for your purchase again and we will update courier no.to you soon.bella四、货物发出后：Dear customer,Thank you for choosing our products.Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.We would check the product quality and try our best to make sure to receive it in a satisfactory condition. Thanks for your purchase again and we will update courier no.to you soon.bella五、货物发出填出物流单号后：Dear,Thanks for your order.The product has been arranged with care.You may trace it on the following website after two days:/zh-cnKindly be noticed that international shipping would take longer time(7-21 business days for China post,3-7 for EMS).We sincerely hope it can arrive fast.And you can be satisfied with our products and services.As well,we would appreciate very much if you may leave us five_star appraisal and contact us frist for any question,which is very important for us.We treasure your business very much and forward to serving you again in the near future.Thank you for shopping with us.We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!If you have any further questions, please feel free to contact me.Best Regards,(Your name)六、跟催买家作出评价：Dear customer,We are glad you have received the goods.Being a seller on Aliexpress,feedback from customers are of vital importance to us.5-star appraisal and positive feedback will help us improve our products and services.If you have any other concern or are not so satisfied in any regard,please have no hesitation us firstly.We will try our best to solve your problem.Many thanks for your time on this.BellaI'm glad you have received the goods smoothly, hope you can satisfied. We will be grateful if you can provide us with a positive feedback!If you can help us take a few product photos on the evaluation, it would be great.七、收到买家正面评价后：Dear customer,Thanks for your positive appraisal.We will strive for providing better services and products for you in the future.Welcome your next coming.bella模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positive feedback!Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!You can check out more great products from our store: We hope we’ll see you again on our store soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.Please contact us at any time so we can find out why you were unhappy and resolve your problems. We hope then you can revise your feedback into a positive feedback for us!Yours sincerely,Seller Name.八、客户投诉产品质量有问题：投诉交期All of our products are shipped within 48 hours, and the end of April we have optimized so the logistics, I believe that the aging of the transport has been greatly improved. But i'm still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.Dear customer,I am very sorry to hear about that.Since i did carefully check the order and the package to make sure everything was in good condition before shipping it out, i suppose that the damage might have happened during the transportation.But i’m still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.Best Regardsbella九、货物断货Dear$buyer,We are very sorry that item you ordered is out of stock at the moment.I will contact the factory t o see when it will be available again.I would like to recommend some other items of similar style s.Hope you like them too.You can click on the following link to check them out XXXXXXX?If ther e’s anything I can help with,please feel free to contact us.Thanks！Best Regards译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。

速卖通卖家无耻的四套模板引导买家留好评尊敬的速卖通卖家：不要再为自己的英语不好而苦恼，不是再纠结自己的店铺信誉没有升高！这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。

1、模版一：刚发货后，提醒买家注意收货及收货后留好评A.如果使用的挂号运输方式，如EMS或者DHL等Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 7 and 10 days. Ifyouritem does not arrive within 10 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakes a moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that yourpurchase hasbeen dispatched! The typicaltime of arrival is between 14 and 39 days.If youritem does not arrive within 39 days,please let us know.After your item has arrived, why nottake amoment to leave positive feedbackabout our products and service? It onlytakesa moment, and it’s a great way tohelp others make purchases like yours!Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant to usand our business. Wewould like to invite you to leave positivefeedback on ourproducts and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store– we hopeyou are enjoying your purchase!Your shopping experience is veryimportant tous and our business. Wewould like to invite you to leave positivefeedback onour products and service. Itonly takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspectof ourservice, please contact us first so wecan try to resolve your problem.Thank you for your custom, and welook forwardto providing you with thebest buying experience again onAliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positivefeedback!Your satisfaction is hugely importantto us,and keeps us motivated to try harderfor our customers!You can check out more greatproducts from ourstore:We hope we’ll see you again on ourstore soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you leftnegative or neutralfeedback relating toyour recent purchase experience from ourstore.Please contact us at any time so wecan findout why you were unhappy andresolve your problems. We hope then youcan reviseyour feedback into a positivefeedback for us!Yours sincerely,Seller Name.如果以上为您推荐的几点您都做到了，那么恭喜您，您的店铺信誉和好评率马上就会提升咯！下载之前，这些资料也许你有兴趣：。

速卖通客户营销话术1.亲爱的客户，感谢您对我们的产品感兴趣！有任何问题，请随时向我咨询。

2.您好！我们的产品质量非常好，物美价廉，绝对物超所值！3.亲，我们的产品有很好的售后服务，放心购买吧！4.您购买我们的产品，我会为您提供额外的折扣优惠！5.最近我们有新品上市，品质更好，价格更实惠，您不容错过！6.为了感谢您的厚爱，我将为您提供免费的快递配送服务！7.您的满意是我们最大的追求，购买我们的产品，您绝对不会失望！8.亲，我们的产品适用于多种场合，是您的不二选择！9.您如果对我们的产品感兴趣，我会为您提供VIP优先处理服务！10.当然，我们的产品质量有保障，绝对让您放心购买！11.亲爱的客户，还在犹豫吗？现在购买我们的产品，可以享受特别优惠哦！12.快速下单，我们将立即为您安排发货，让您尽快收到心仪的商品！13.我们的产品颜值高，质量好，是您的最佳选择！14.使用我们的产品，您将体验到前所未有的舒适和便利！15.亲，购买我们的产品可以获得免费赠品哦！错过可惜！16.我们会定期推出新品，购买我们的产品，您可以持续享受到最新的潮流！17.购买我们的产品，原价返现给您，让您感受到超值的购物体验！18.您的满意是我们的最大动力，购买我们的产品，我们一定让您心情愉快！19.亲，我们的产品已通过严格的质量检测，非常安全可靠！20.您所购买的产品可享受到一年的质保服务，有任何问题我们将第一时间为您解决！21.我们的产品种类丰富多样，无论是您自用还是送礼都非常合适！22.购买我们的产品，您不仅可以获得优质商品，还能享受到完善的售后服务！23.亲爱的客户，您可以在我们的店铺中找到最适合您的产品！24.我们的产品经久耐用，您可以长期使用享受到它带来的便利！25.您购买我们的产品，我们将会为您提供专属VIP折扣！26.亲，为了您的购物体验更愉快，我们会提供全程跟踪配送服务！27.我们的产品设计独特，款式多样，可以满足不同人群的需求！28.购买我们的产品，您将获得专业的咨询和售后支持！29.亲爱的客户，我们的产品价格适中，让您享受到物超所值的购物体验！30.您购买我们的产品，我们将会以最快速度为您处理订单和发货！31.我们的产品质量有保障，是您放心购买的不二选择！32.亲，我们的产品具有多种功能，您会发现更多的惊喜！33.购买我们的产品，您可以享受到VIP专属的定制服务！34.您购买我们的产品，我会为您提供免费的终身保养服务！35.亲，我们的产品已经获得众多客户的好评，值得您信赖！36.为了感谢您的购买，我将为您提供额外的积分奖励！37.您购买我们的产品，我们保证原装正品，绝不卖假货！38.亲爱的客户，购买我们的产品，您将拥有年度内各类活动的优先参与权！39.我们的产品因其高品质而深受广大客户的喜爱，您一定不会后悔购买！40.亲，我们的产品有专业的技术支持，让您购买无后顾之忧！41.您购买我们的产品，我们将为您提供快速退换货服务，让您无忧购物！42.为了给您带来更好的购物体验，我们会不断优化产品和服务！43.我们的产品包装精美，适合送礼，是您体面的选择！44.购买我们的产品，我们可以提供个性化定制服务，满足您的特殊需求！45.亲，我们的产品性价比超高，是您购物的最佳选择！46.您购买我们的产品，我们将为您提供详细的使用说明和操作指导！47.我们的产品热销全球，您不买就真的错过了！48.亲爱的客户，您购买我们的产品，我们将全力以赴为您提供最优质的服务！。

客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

如何回复速卖通站内信及买家留言,速卖通通用回复模版We are glad to inform you that your order has been XXX is XXXXXXXXXXXXXXXX。

You can track your package on the website of the shipping company。

If you have any ns or concerns。

please don't hesitate to contact us。

We will do our best to help you。

Thanks for your business!XXXmyname译文：我们很高兴地通知您，您的订单已经发货，货运单号为XXXXXXXXXXXXXXXX。

您可以在物流公司的网站上跟踪包裹。

如果您有任何问题或疑虑，请随时联系我们。

我们将尽力帮您解决。

感谢您的业务！提示：请填上您的货运单号和物流公司的名称。

客户投诉质量问题Dear $buyer。

We are sorry to hear that you are not satisfied with the quality of the product。

Could you please provide us with some pictures or videos to show the problem。

We will XXX make you satisfied。

If the product is indeed defective。

XXX and will do our best to resolve the issue。

Thanks for your n.XXXmyname译文：很抱歉听到您对产品质量不满意。

您能否提供一些照片或视频来展示问题？我们将调查问题并找到解决方案，以使您满意。

如果产品确实存在缺陷，我们将根据您的选择提供更换或退款。

下单已付款Dear friend,Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.Thank you in advance. Have a nice day~Best Wishes~已发货的Dear friend,Thank you for your support. We had sent out your orderPlease trace it by onIt always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯客户Dear friend,Thank you for your support. We had sent out your order no.Please trace it by onIt always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!Best Wishes~俄罗斯仓Dear friend,Thank you for your support. We had sent out your order no.we have send it from our Russian warehouse.Please trace it byIt always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.Thank you in advance. We look forward to providing you with the best buyingexperience again on AliExpress!Best Wishes~下单未付款的Dear friend,Thank you for your order. We checked that your order is unpaid. Do you have any requirements on the goods Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.Thank you in advance. Have a nice day~Best Wishes~Paypal account:缺货取消Hi,Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Hi dearI'm sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by "out of stock" to cancel the orderPlease check here:We really need your great help.After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.Nice day^^Dear friend,Thank you for your reply.Would you please choose the other cause to cancel the orderWe knew it is our fault.But please offer us the big favor.We will offer you some discount in your new order.Hope you can forgive us and change the cause.Please check here:Nice day^^Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Best Regards2.客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X,我们感谢你从我们这里购买。

速卖通快捷短语模板 1. 产品相关：
请问这个产品有现货吗？
你们有批发价格吗？
请问这个产品有其他颜色可选吗？
请问这个产品有定制化服务吗？
请问这个产品有保修期吗？
2. 订单相关：
我已经下单了，请尽快发货。

请问我的订单还在处理中吗？
我想取消订单，请帮我处理一下。

我收到的商品与描述不符，请帮我解决问题。

我的订单显示已发货，但我还没有收到，请查一下。

3. 物流相关：
请问我的包裹在哪里？能提供追踪号吗？
我想更改收货地址，请帮我修改一下。

我的包裹被退回了，请帮我重新发货。

我收到的包裹有损坏，请帮我处理退款。

我的包裹已超时，请帮我查询一下。

4. 售后服务：
我收到的商品有质量问题，请帮我处理退款。

我收到的商品缺少配件，请帮我补发。

我收到的商品尺寸不合适，请帮我处理换货。

我对您的服务非常满意，谢谢您的帮助！
我对您的服务不满意，请帮我解决问题。

以上是一些常用的速卖通快捷短语模板，你可以根据实际情况进行调整和使用。

记得在使用快捷短语模板时，要注意礼貌和准确表达，以确保顺利的沟通和交流。

速卖通付款问题解答模板速卖通服务回复模板大全：1、向买家问好对于买家首次咨询，速卖通店铺客服要有一个热情、亲切的态度向他们问好。

并表示有什么问题可以及时咨询，并提供及时的解答。

模板：您好，欢迎光临本店，您可以随意挑选自己所需的产品；或者遇到什么问题，可以直接联系我们，我们将会第一时间为您解决所遇到的问题。

祝您购物愉快~2、促进买家下单一些买家如果没有及时下单并付款的话，速卖通客服就要去促进买家下单了，并让他们及时确认订单信息，从而提升店铺的转化率及销售额。

模板：感谢您的惠顾，最近店铺购买的人数比较多，避免不能购买到您喜欢的产品，建议尽快确认订单并付款；本店也会给您送出一些礼物，在下单之后即安排发货，是能让您更快收到产品的。

3、订单已发货如果订单发货了，客服可以先通知一下买家，告知他们货物已经在路上，可以通过查看速卖通订单的物流，了解货物现在在哪。

模板：您好，您的订单产品已经发出，可以通过查看订单的物流了解详细的运输详情；若收到货物，烦请您尽快签字。

若产品有疑问，可以联系我们。

4、引导买家回购如果买家收到货物，并签收之后，那么这笔订单就算完成了。

之后客服也可以去了解一下买家对商品有什么建议或反馈，最后引导他们回购。

模板：感谢您的购买，若您对产品有意见或者有什么建议的话，也可以随时向我提出，我们将会在之后的服务及产品进行调整。

若您对本次购物比较满意，欢迎再次购买，店铺会给予一定的优惠的。

5、买家没有及时下单买家下单之后没有及时付款，那么客服是要对买家进行适当的催付的。

那么建议首先问问买家是不是遇到什么问题了，无论是价格、尺寸等问题，都可以联系自己处理解决；完成付款之后，也会马上安排产品的发货。

参考模板：Dear buyer,We have got your order of XXXXXX. But it seems that the order is still unpaid. If there’s anything I can help with the price,etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as so as possible. Thanks!Best Regards,6、订单发货后买家订单发货后，客服也要回复买家一条信息，告知买家他购买的产品已经发货，运单号为XXX，货物预计在多少天内可以送到他们手上，让他们注意签收，有任何问题可以联系自己。

已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。

以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。

尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。

速卖通聊天页面那句话. 付款阶段1: 买家未付款催单技巧(Awaiting Payment)Dear Valued Customer,Thank you for your order. We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us. Thank you!Store 888 or Seller ID2: 款项正在审核阶段(Pending payment verification)Dear Valued Customer,Thank you for your order. Your payment is currently being processed and the parcel will be shipped to you as soon as your payment is confirmed. If you do experience any payment issues, please feel free to contact us! Thank you!Store 888 or Seller IDB. 订单付完款后，发货前(Before shipping)3: 买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见Dear Valued Customer,Thank you for your order. The item(s) you ordered is currently out of stock; however, you can select an item(s) of equal value, or request a refund. Please let us know which you prefer.We look forwarding to hearing from you soon. Thank you.Store 888 or Seller ID4: 买家所在的国家地址较偏远，不能包邮，需买家补运费(Additional shipping fees)。

速卖通快捷短语模板-回复1. 您好！我们的商品都是全新正品，有现货，支持快速发货。

2. 您好！我们提供全球直邮服务，可以快捷送达您的手中。

3. 您好！如果您有任何问题需要咨询，请随时联系我们的客服团队。

4. 您好！感谢您的关注和支持，请放心购买，我们会给您带来满意的购物体验。

5. 您好！我们提供优质的售后服务，如果您对商品不满意，可以随时联系我们进行退换货。

6. 您好！我们的商品价格实惠，品质过硬，欢迎您前来选购。

7. 您好！我们提供多种支付方式，方便您的购买。

8. 您好！我们承诺保护您的个人信息安全，绝不泄露给第三方。

9. 您好！我们的商品品种丰富，涵盖各类需求，欢迎您淘宝选购。

10. 您好！我们提供全球配送服务，无论您身在哪里，都可以享受到我们的商品。

11. 您好！我们提供购物返利政策，您购买越多，返利越高。

12. 您好！我们的商品质量有保证，如果出现质量问题，可以免费退换货。

13. 您好！如果您对商品有任何疑问，可以在商品详情页向我们提问，我们会尽快解答。

14. 您好！我们的商品价格透明，不会有任何额外费用，保证您购物无忧。

15. 您好！我们的商品均经过严格质检，确保卖的放心、买的放心。

16. 您好！感谢您的反馈，我们会不断优化商品和服务，提供更好的购物体验。

17. 您好！我们的商品售后保障期为30天，如果有任何问题，请及时联系我们。

18. 您好！我们提供专业的货运服务，确保商品在运输中的安全抵达。

19. 您好！我们会在第一时间回复您的查询，解决您的问题，为您提供最佳的购物体验。

20. 您好！我们有专门的优惠活动，敬请关注我们的店铺页面，不容错过哦！。

速卖通客户营销话术如下：
1.问候与欢迎：
2.“您好，感谢您选择速卖通平台。

我是您的专属客户经理，将竭诚为您服
务。

请问您有什么具体需求或问题吗？”
3.产品推荐：
4.“根据您的需求，我为您推荐以下几款热销产品，它们不仅价格实惠，而
且质量上乘。

您可以根据个人喜好和需求进行选择。

”
5.促销活动：
6.“最近我们平台正在进行促销活动，您可以享受额外的折扣和优惠。

同时，
我们还有积分兑换活动，您可以用积分兑换您喜欢的商品。

”
7.售后服务：
8.“我们非常重视您的购物体验，如果您在使用过程中遇到任何问题或需要
帮助，请随时联系我们。

我们将尽快为您解决问题。

”
9.客户关怀：
10.“感谢您选择速卖通平台，我们会持续关注您的购物体验。

为了回馈您的
支持，我们不定期推出优惠活动，请保持关注。

”
11.邀请再次购买：
12.“感谢您对我们产品的认可和信任。

我们相信您会再次选择我们的产品。

为了给您带来更好的购物体验，我们不断优化产品和服务。

再次感谢您，期待您再次光临。

”
13.结束语：
14.“如果您有任何其他问题或需要帮助，请随时联系我们。

祝您购物愉快！”
以上是速卖通客户营销话术示例，仅供参考。

在实际应用中，请根据具体情况进行调整和完善。

已经发货hi my dear frien‎dThe goods‎you need had been sent to you. It's on the way now.Pleas‎e pay atten‎t ion to the deliv‎e ry and sign as soon as possi‎b le. If you have any quest‎i ons, pleas‎e feel free to conta‎c t me.regar‎d s在回复买家‎询盘时，一般可以分‎为四个步骤‎：跟买家打招‎呼、进一步介绍‎产品、告知买家付‎款同时应尽‎快发货、结束语。

以下为相关‎步骤的范例‎：1、当买家光顾‎你店铺, 询问产品信‎息时：重点：跟买家初次‎打招呼，要亲切、自然并表示‎出你的热情‎。

尽量在初步‎沟通时把产‎品元素介绍‎清楚，范例参考:Hello‎, my dear frien‎d.Thank‎you for your visit‎i ng to my store‎, you can find the produ‎c ts you need from my store‎. If there‎are not what you need, you can tell us, and we can help you to find the sourc‎e, pleas‎e feel free to buy anyth‎i ng! Thank‎s again‎.2、鼓励买家提‎高定单金额‎和定单数量‎,提醒买家尽‎快确认定单‎时可参考:Thank‎you for your patro‎n age, if you confi‎r m the order‎as soon as possi‎b le, I will send some gifts‎. A good news: Recen‎t ly there‎are a lot of activ‎i ties‎in our store‎. If the value‎of goods‎you buy count‎to a certa‎i n amoun‎t, we will give you a satis‎f ied disco‎u nt.3、交易进行中‎，通知买家去‎参看物流情‎况时，可参考：The goods‎you need had been sent to you. It's on the way now.Pleas‎e pay atten‎t ion to the deliv‎e ry and sign as soon as possi‎b le. If you have any quest‎i ons, pleas‎e feel free to conta‎c t me.4、当完成交易‎，您表示感谢‎，并希望他下‎次能够再次‎回头时，可参考：Thank‎you for your purch‎a se, I have prepa‎r ed you some gifts‎, which‎will be sent to you along‎with the goods‎.Since‎r ely hope you like it. I'll give you a disco‎u nt, if you like to purch‎a se anoth‎e r produ‎c ts.5、推广新产品‎,采购季节期‎间根据自己‎的经验，可给买家推‎荐自己热销‎的产品。

最全客服快捷回复语（干货分享）-快捷回复语一、售前（一）基础问候（1）欢迎光临话术：亲，您好！欢迎光临本店，请问有什么可以为您效劳的呢？（2）在的请讲话术：亲，您好！在的哦，请问您看中本店的哪个宝贝了呢?我可以为您介绍的呢？（3）有什么可以帮助话术：亲，您好！请问有什么可以帮助您的吗？（4）稍后回复话术：亲，您好！真的非常的抱歉，本店的客服在吃饭中，有什么问题请您留言一下，我们稍后会第一时间回复您好吗？给您带来不便，敬请谅解！（二）售前1.是否有货话术1：亲，您好！本店的宝贝可以拍下的都是有货的哦，这个请您放心，如果有看中的宝贝您就可以去拍下了哦！话术2：亲，您好！请问您是要哪个款什么颜色和尺码的呢，麻烦告诉我一下好吗？我好去帮您查询看一看宝贝是否有货哦！（1）有货话术：亲，您好！您看中的这款宝贝本店是有现货的呢，您是可以放心的拍下的哦！（2）无货话术：亲，您好！真的非常的抱歉，您看中的这款宝贝本店已经没有现货了呢，我推荐另外一款给您，跟您想要的这款比较类似，另外推荐的这款是我们家的热卖款哦，客户买回去之后评价都非常好的哦！2. 发货时间话术：亲，您好！本店的宝贝都是拍下之后的72个小时内尽快给你发货的哦，如果是急件，您可以提前和我们说一下，我们可以提前给您安排发货的呢！3.什么快递话术：亲，您好！本店的宝贝一般情况下都是默认是发圆通快递、汇通快递和申通快递的哦，如果您要其他快递，请跟我们客服联系，之后会帮您备注好您需要的快递呢！4.到货时间话术：亲，您好！请您放心呢，我们家的合作快递都是非常的给力的哦，江浙沪地区一般是发货后的1-3天左右到货，其他地区一般是发货后的3-6天左右到货，根据发货仓库和运输快递的情况，具体到货时效以快递送货时间为准哦，感谢您的支持与理解，麻烦您收到货的时候认真仔细的检查一下，如果有什么问题，您可以随时和我们联系，我们会尽快给您处理的，祝您购物愉快！5.退换货问题话术：亲，您好！本店的产品都是7天内可以无条件退换货的哦，如果是质量问题退换货的话，来回运费都是由我们这边出的哦，如果是非质量问题退换货的话，来回运费是需要你那边出的哦！6.推荐产品话术：亲，您好！这款是我们家的爆款宝贝哦，很多客户买了也非常喜欢，也是大众款式，比较容易搭配。